2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Engine, Oct 26, 2018
WHILE I WAS IDLING IN A PARKING LOT A COOLANT HOSE TO MY TURBO SPLIT. THIS HOSE ( THE SIZE OF YOUR THUMB) IS UNDER THE INTAKE MANIFOLD AND IS NOT ACCESSIBLE TO CHECK AND MAINTAIN. SEEING THAT THIS HOSE IS A FEW INCHES FROM THE TURBO AND EVEN CLOSER TO THE RIGHT ENGINE BANK, THE HEAT IS EXTREME. THE HOSE IS A RUBBER HOSE NOT UNLIKE A LAWN MOWER GAS HOSE. IF IT WASN'T FOR THE SMELL OF HOT COOLANT AND BEING STATIONARY, THE ENGINE WOULD OF LOST IT'S COOLANT WITHOUT ANY SIGNS. THE MAINTENANCE PORTION OF THE OWNERS MANUAL ASSUMES WE CAN SEE AND GET AT ALL COOLANT HOSES. THE TURBO HOSE SHOULD LAST LONGER THAN THE COOLANT THAT IN IT, ON MINE IT WAS APPROXIMATELY 82,000 MILES. A STEEL BRADED HOSE WOULD BE MORE APPROPRIATE IN THIS LOCATION. ATTACHED IS THE PORTION OF THE OWNERS MANUAL AND A PICTURE OF THE NEW HOSE IN PLACE. TO REPLACE THIS HOSE THE DEALER HAD TO DROP THE ENGINE OUT OF THE TRUCK AND IT TOOK OVER 10 WEEKS TO GET IT BACK.
Engine, Oct 25, 2018
FAILURE OF A HEATER HOSE WHILE DRIVING CAUSED EXCESSIVE OVERHEATING WHICH LED TO ENGINE FAILURE. DEALER SAYS THAT MY EXTENDED WARRANTY DOES NOT COVER HOSES THEREFORE THE COST OF REPLACING THE DIESEL ENGINE IS MY RESPONSIBILITY. THE COST IS NEARLY $17,000. I WOULD LIKE AN INVESTIGATION INTO WHY THE HOSE FAILED. WAS IT DUE TO DAMAGE CAUSED DURING PREVIOUS ENGINE WORK?
Seats, Oct 24, 2018
THE PASSENGER HEADREST ERUPTED AS WE WERE DRIVING DOWN THE ROAD STRIKING ME ON THE HEAD. DIDN'T FEEL GOOD AT ALL. I WAS KINDA DAZED AFTERWARDS. GOOGLED IT AND APPARENTLY I'M NOT THE ONLY ONE. THIS IS GOING TO EVENTUALLY CAUSE AN ACCIDENT SOMEWHERE.
Electrical system, Engine, Fuel/propulsion system, Oct 22, 2018
HAVING EXTENDED STARTING ISSUES,SOMETIMES CAR HAS TO BE TURNED OFF AND THEN BACK ON,HAVE BEEN TO DEALER 2 TIMES ,PURGE VALVE WAS REPLACED ,WITH NO CHANGE IN EXTENDED START.VEHICLE IS STATIONARY.DEALER SEEMED TO BE MORE INTERESTED IN SELLING US OTHER SERVICES UNRELATED TO EXTENDED START SUCH AS COOLANT FLUSH AND TIRES ,SPARK PLUGS ALIGNEMENTS WHICH HAVE ALREADY BEEN COMPLETED BEFORE VISIT,THIS CAR APPEARS TO BE UNDER RECALL R09 , BUT DEALER DOES NOT SEEM TO THINK IT IS
Electrical system, Other or unspecified, Oct 22, 2018
I BOUGHT THE VEHICLE NEARLY 2 YEARS AGO AND IT HAS HAD THIS PROBLEM INTERMITTENTLY. AT LEAST ONCE A WEEK, THE RADIO/PHONE/NAVIGATION PANEL WILL NOT START WHEN THE CAR DOES. SO I HAVE NO HEAT OR AIR CONDITIONING, NO BACK UP CAMERA, NO RADIO, NO HANDSFREE PHONE. THIS SITUATION USUALLY LASTS ABOUT 5 MINUTES BUT EVENTUALLY WILL START. I HAVE NOT BEEN TO THE DEALERSHIP TO SEE ABOUT IT SO I DON'T KNOW WHAT IT IS. BUT THIS HAS THE POTENTIAL TO BE VERY DANGEROUS FOR ME. I AM A REALTOR AND I'VE PUT 70K MILES ON MY CAR IN THE PAST YEAR. I AM IN IT ALL THE TIME AND I NEED THESE FEATURES TO WORK. I BOUGHT THIS PARTICULAR VEHICLE USED AND I LOVE EVERYTHING ABOUT IT, EXCEPT THIS. PLEASE DO A RECALL ON THIS FEATURE. I'M NOT THE ONLY PERSON THAT HAS HAD THESE PROBLEMS.
Seats, Oct 21, 2018
THE ACTIVE HEAD REST DEPLOYED WHILE WE WERE PARKED AND EATING TACO BELL AFTER DRIVING THROUGH THE DRIVE THROUGH. MY GIRLFRIEND AND I HAD PARKED THE JEEP AND BEGAN EATING SOME TACOS. WHILE PARKED, I HEARD A POP SOUND LIKE AN EXPLOSION. IT SOUNDED LIKE A PISTOL HAD BEEN SHOT OFF NEAR MY VEHICLE, I EVEN DUCKED FOR COVER TO ANTICIPATE THE POSSIBILITY OF MORE SHOTS, THEN I REALIZED MY GIRLFRIEND WAS INJURED. SHE HAD BEEN HIT IN THE BACK OF THE HEAD. NOT BY A GUNSHOT BUT BY MY JEEP GRAND CHEROKEE'S (LIMITED 4X4 3.6L V6 2014) ACTIVE HEAD REST SAFETY SYSTEM HAD DEPLOYED WHILE PARKED AND STRUCK HER IN THE BACK OF THE HEAD WHILE WE ATE FOOD IN THE PARKING LOT. MY GIRLFRIEND IS [XXX] AND SHE HAS SINCE SEEN A DOCTOR AND MISSED TIME OFF OF WORK OVER THE INJURY AND PAIN RESULTING FROM THIS DEFECTIVE HEADREST. AFTER READING THAT THERE HAVE BEEN OVER 150 COMPLAINTS OF THIS OCCURRING ALREADY, JEEP, CHRYSLER, DODGE, IS WELL AWARE OF THIS AND THEY HAVE DONE NOTHING TO MAKE ITS OWNERS AWARE OF THE ISSUE. THEY SHOULD BE RECALLING THIS IMMEDIATELY AND THEY KNOW IT. BUT BECAUSE THE DEVICE CANNOT BE REASSEMBLED AFTERWARDS AND MUST BE REPLACED ENTIRELY (COST FOR THE HEADREST ALONE IS ABOUT $800) AND THERE'S TWO PER VEHICLE (AT A MINIMUM) WHICH WOULD RESULT IN JEEP HAVING TO SPEND A GREAT DEAL OF ADDITIONAL TIME AND RESOURCES INCLUDING THE MOST IMPORTANT TO THEM - MONEY. SO BECAUSE JEEP DIDN'T WANT TO ACCOUNT FOR A SMALL DEDUCTION IN THEIR 1.6 BILLION DOLLARS IN PRE-TAX ANNUAL PROFITS, MY GIRLFRIEND AND I HAVE HAD TO SUFFER INSTEAD. THIS IS A VERY DANGEROUS ACCIDENT AND JUST IMAGINE IF I WERE DRIVING ON THE HIGHWAY WHEN IT DEPLOYED AND STRUCK ME I WOULD BE A DEAD MAN FOR SURE AND THERE MAY BE OTHERS AS WELL. WHERE IS THE ACCOUNTABILITY AND CONCERN FOR VEHICLE OWNERS? THOSE ARE CONVENIENCES THAT ARE PRIORITIZE FAR DOWN THE LIST; BEHIND MONEY, PROFIT, STOCK PRICE, CORPORATE GREED!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR ..*BF. *TR
Engine, Oct 16, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 5-15 MPH, THE VEHICLE STALLED AND LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AFTER A BEEPING NOISE WAS HEARD INSIDE THE VEHICLE. THE CONTACT STATED THAT THE FAILURES WERE INTERMITTENT AND THAT THE VEHICLE RETURNED TO NORMAL, IN MOST CASES, AFTER A PERIOD OF TIME. DUANE LANE'S CHRYSLER JEEP DODGE RAM (10515 EVERGREEN WAY, EVERETT, WASHINGTON 98204, (425) 953-1295) DIAGNOSED THAT THE SURGE CANISTER UNDERNEATH THE HOOD WAS FAULTY DUE TO AN EVAPORATION LEAK. THE SURGE CANISTER WAS REPLACED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Power train, Engine, Oct 16, 2018
I HAVE A 2014 JEEP GRAND CHEROKEE SRT. IN THE LAST YEAR AND A HALF, I HAVE HAD TO HAVE THE TRANSFER CASE & REAR END REPLACED. THIS IS JUST UNCALLED FOR ON A 4 YEAR OLD CAR. IT IS CURRENTLY SITTING AT THE DEALERSHIP (HAS BEEN THERE FOR A WEEK SO FAR) TO HAVE THE LIFTERS/CAM REPLACED. THE PARTS FROM CHRYSLER ARE SO FAR ON BACK ORDER THERE'S NO HOPE OF GETTING THEM. THE AFTERMARKET PARTS ARE ALSO ON BACK ORDER. THOSE 2 THINGS TELL ME THAT THIS IS A WIDESPREAD MALFUNCTION WITH THIS ENGINE & SEEMS TO ME TO BE A DESIGN FLAW.
Seats, Oct 13, 2018
THE HEADREST ON THE FRONT PASSENGER SEAT "DEPLOYED" WHILE I WAS DRIVING. THE SYSTEM IS DESIGNED TO DEPLOY DURING A REAR IMPACT COLLISION. THERE WAS NOT A COLLISION OR ANY OTHER IMPACT. I WAS IN THE CAR ALONE COMING TO A ROUTINE STOP. SUDDENLY HEARD THIS LOUD NOISE AND THE HEADREST HAD DEPLOYED. I DIDN'T KNOW I HAD THIS "SAFETY" FEATURE IN MY CAR. HAD THAT HAPPENED TO THE DRIVERS SEAT WHILE AT SPEED, IT COULD CAUSE ME TO LOSE CONTROL AS THE IMPACT TO THE BACK OF MY HEAD WOULD CERTAINLY BE A MAJOR DISTRACTION IF NOT CAUSE A CONCUSSION. I'M GETTING THE PASSENGER SEAT FIXED UNDER WARRANTY, BUT FCA SHOULD ALSO FIX THE DRIVERS SEAT TO PREVENT INJURY.
Steering, Oct 9, 2018
POWER STEERING FAILED, POWER STEERING UNIT CRACKED AND LEAKING WAS DRIVING 55MPH ON US 40 NEARING ELKTON. POWER STEERING BECAME HEAVY, CAME TO A STOP AT A RED LIGHT. TURNING INTO A SHOPPING CENTER FOR A AUTOZONE. AT THIS POINT THE VEHICLE WAS NEAR IMPOSSIBLE TO DRIVE. IF THERE WERE AND EMERGENCY MANEUVER TO BE MADE U DEFINITELY WOULD NOT HAVE MADE IT AND EASILY COULD HAVE BEEN INVOLVED IN AN ACCIDENT... CHECKED POWER STEERING RESERVOIR WAS EMPTY, LOOKING AT THE POWER STEERING UNIT THE BOTTOM WAS SOAKED AND BELOW THE POWER STEERING UNIT WAS SOAKED... PURCHASED HYDRAULIC FLUID AND WAS ABLE TO GET THE VEHICLE HOME. LOOKING ONLINE I SAW THERE WERE OTHER COMPLAINTS SIMILAR IN DESCRIPTION.. FILED I BELIEVE WITH THE NTSB, I MAY BE MISSING A LETTER... IN EITHER CASE CHRYSLER/JEEP IS AWARE OF THIS AND I CANT BELIEVE THERE HAS NOT BEEN A RECALL ON THIS... THIS IS A DANGEROUS SAFETY HAZARD. I CAN PROVIDE A MECHANIC'S DESCRIPTION OF DAMAGE...
Forward collision avoidance, Oct 4, 2018
COLLISION DETECTION INITIATES RANDOMLY WITH NO HAZARDS AT INTERSTATE SPEEDS (70 MPH). APPLIES BRAKES AND WARNING. THIS HAS HAPPENED IN TRAFFIC AND HAS NEARLY RESULTED IN A REAR IMPACT COLLISION ON MULTIPLE OCASSIONS.
Air bags, Oct 2, 2018
JEEP GRAND CHEROKEE OVERLAND HAS NEVER BEEN INVOLVED IN ANY ACCIDENTS WAS PARKED IN MY DRIVEWAY. IT HAD NOT BEEN SETTING FOR MORE THAN 6 HOURS SINCE LAST DRIVEN. I OPENED THE FRONT PASSENGER SIDE DOOR AND THE PASSENGER SIDE HEAD REST ACTIVATED. NEEDLESS TO SAY THIS SCARED THE HECK OUT OF ME, BUT LUCKILY I WAS NOT HARMED. UPON INSPECTION IT LOOKS AS THOUGH THE PLASTIC RETAINERS WHICH HOLD THE UNIT IN SOMEHOW BROKE ALLOWING THE HEADREST TO ACTIVATE.. I AM NOT AN ENGINEER, BUT THIS IS CLEARLY A PROBLEM DUE TO FAULTY ENGINEERING OR MANUFACTURING. AFTER SOME TIME SEARCHING ON THE INTERNET I FOUND TONS OF OTHER JEEP OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE. CLEARLY JEEP IS AWARE OF THIS ISSUE, BUT AS OF YET HAS BEEN IGNORING THE PROBLEM. IF THIS HAD HAPPENED TO THE DRIVERS SIDE HEAD REST WHILE I WAS DRIVING IT COULD HAVE CAUSED A SERIOUS OR POSSIBLY DEADLY ACCIDENT
Electrical system, Other or unspecified, Sep 29, 2018
RADIO DOES NOT COME ON WHEN CAR STARTS. THE AIR CONDITIONING WILL ALSO NOT TURN ON AT TIMES WHEN THIS IS HAPPENING. THE DASH HAS ALSO BEEN EFFECTED AT TIMES, NOT LIGHTING UP. THE RADIO HAS COME ON WHILE DRIVING. THE CAR CAN BE DRIVEN BUT NO FEATURES FROM THE RADIO PANEL.
Power train, Electronic stability control (ESC), Sep 28, 2018, crash
VEHICLE WAS PARKED IN A PARKING STALL AT THE CITY PARK. I LEFT THE VECHICLE TO PICKUP TOOLS AT THE PARKS BAND SHELTER WHICH WAS ABOUT 40 FEET FROM THE PARKED VECHICLE. I RETURNED TO PARKED LOCATION AND THE VECHICLE WAS GONE. I FOUND IT ABOUT 20 FEET AWAY WEDGED UP AGAINST THE PARK SHELTERS PILLAR WITH A BICYCLE WEDGED UNDERNEATH THE VECHICLE. THE VECHICLE WAS STOPPED BY BRICK COLUMN ABOUT 4' FROM THE PLAYGROUND. 3 SCHOOL AGE BOYS WERE MERE SECONDS FROM BEING STRUCK BY THE VECHICLE. THE VECHICLE NEVER TURNED OFF AS WHEN I EXITED THE VECHICLE AND PUT IT INTO PARK, THE VECHICLE DIDN'T 'SHIFT' INTO PARK AS EXPECTED. THE INCIDENT WAS CAUGHT ON CAMERA BY THE PARKS SECURITY CAMERA. IT'S IS TERRIFYING TO SAY THE LEAST. AFTER THE FACT PHOTOS ARE INCLUDED HERE AS WELL.
Electrical system, Sep 25, 2018
WHEN I START UP MY TRUCK THE CENTER CONSOLE WILL NOT COME ON RIGHT AWAY, IT TAKES ABOUT 3 TO 5 MINUTES FOR IT TO COME ON, SO WHEN I'M BACKING UP I CANNOT TELL IF ANYTHING IS IN MY WAY. MY SENSORS DON'T WORK, ETC. WHEN IT DO DECIDE TO COME ON, A MESSAGE POPS UP ( VEHICLE PHONE REQUIRES SERVICE PLEASE CONTACT YOUR DEALER ) THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME THIS HAPPENED I TOOK THE VEHICLE TO THE DEALERSHIP AND I WAS TOLD THAT THE RADIO HAS TO BE REPLACED.SO I HAD THE RADIO REPLACED AND THIS HAPPENED LESS THAN A YEAR AGO. NOW IT'S HAPPENING AGAIN. THIS STARTED 9/24/2018 AND HAVE BEEN HAPPENING EVERY DAY SENSE THEN.
Structure, Sep 25, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEATHER ON THE DASHBOARD WAS STARTING TO BUBBLE. THE ADHESIVE WAS NOT HOLDING THE MATERIAL PROPERLY. THERE WERE NO CRACKS IN THE DASHBOARD AND THERE WERE NO AIR BAG INDICATORS ILLUMINATED. THE SEPARATION OF THE LEATHER ON THE DASHBOARD CREATED A GLARE ON THE WINDSHIELD, WHICH OBSTRUCTED THE CONTACT'S VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO SCHLOSSMANN DODGE CITY CHRYSLER JEEP RAM FIAT (19100 W CAPITOL DR, BROOKFIELD, WI 53045, (262) 790-9000) WHO STATED THAT THEY DID NOT SEE A RECALL AND ADVISED HIM TO CALL THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND RESTATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Power train, Sep 24, 2018, crash
WE THOUGHT THE VEHICLE WAS IN PARK, WHEN IN FACT IT WAS IN NEUTRAL. THIS CAUSED THE CAR TO ROLL FORWARD AND COLLIDE WITH A VEH. PARKED IN FRONT
Engine, Sep 24, 2018
LEAK FROM THE OIL COOLER HOUSING ON ENGINE CAUSING A POOLING OF OIL MAKING A FIRE HAZARD
Seats, Sep 20, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SEAT HEADREST RESTRAINT DEPLOYED WITHOUT AN IMPACT OR CRASH OCCURRING. AS A RESULT, THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO HUFFINES CHRYSLER JEEP DODGE RAM PLANO (LOCATED AT 4500 W PLANO PKWY, PLANO, TX 75093, (972) 867-6000) WHERE IT WAS DIAGNOSED THAT THE HEADREST SECURITY CLIP FAILED AND THE ENTIRE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Electrical system, Sep 14, 2018
MY HUSBAND AND I FINANCED OUR JEEP ABOUT 8 MONTHS AGO AND IT HAD BEEN RUNNING FINE. NO PROBLEMS AT ALL. WE DON'T DRIVE IT OFTEN. A COUPLE WEEKS AGO WE WENT TO START IT AND ALL THE DASH LIGHTS CAME ON AND IT WOULDN'T GO INTO GEAR. IT SAID PUT IT IN PARK AND THEN SELECT GEAR OR SOMETHING LIKE THAT. WE CALLED GRESHAM TOYOTA ( WHERE WE BOUGHT THE JEEP) AND THEY SAID TO TOW IT OVER SO THEY COULD RUN DIAGNOSTICS. AFTER TOWING IT THERE THEY SAID WE HAD TO TOE IT TO KEEP BECAUSE THEY CAN'T DO DIAGNOSTICS. WE TOWED IT TO GRESHAM JEEP AND THEY SAID WE BROKE THE SHIFTER. HOW DO YOU BREAK A SHIFTER??? I KNOW WE DIDN'T BREAK THE SHIFTER AND IT HAS TO BE SOME SORT OF A DEFECT. IT'S NOW COSTING US $1400.00 TO FIX. I CAN ONLY IMAGINE WHAT THIS WOULD HAVE DONE IF IT HAPPENED WHILE WE WERE DRIVING.
Service brakes, Sep 13, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE BOOSTER FAILED. THE CONTACT STATED THAT THE BRAKE PEDAL BECAME STIFF WHEN DEPRESSED AND THE VEHICLE NEARLY FAILED TO STOP IN HEAVY TRAFFIC. AFTERWARDS, THE CONTACT HEARD A HISSING NOISE INSIDE THE VEHICLE. WESTBURY JEEP CHRYSLER DODGE RAM (111 BOND STREET, WESTBURY, NEW YORK 11590, (516) 336-4788) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE POWER BRAKE BOOSTER WAS FAULTY. THE VEHICLE WAS REPAIRED BY REMOVAL AND REPLACEMENT OF THE POWER BRAKE BOOSTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. IN ADDITION, THE MANUFACTURER STATED THAT THERE WAS NO WARRANTY COVERAGE ON THE VEHICLE. THE FAILURE MILEAGE WAS 67,481. *DT *BF *TR UPDATED 10/3/18*JB
Seats, Sep 4, 2018
HEADREST EQUIPPED WITH ACTIVE HEAD RESTRAINTS DEPLOYED WHILE DRIVING DOWN A CITY STREET, STRIKING THE DRIVER IN THE BACK OF THE HEAD, THE CAR WAS NOT INVOLVED IN AN ACCIDENT AND NO IMPACT OCCURRED THAT WOULD HAVE CAUSED THE DEPLOYMENT. DRIVER WAS STRUCK IN THE HEAD FORCEFULLY AND WAS SCARED BY THE SUDDEN STRIKE ON THE BACK OF THE HEAD AND COULD HAVE CAUSED AN ACCIDENT HAD OTHER CARS BEEN AROUND. THIS SAME SITUATION OCCURRED WITH THE PASSENGER ON A SEPARATE OCCASION 2 WEEKS LATER.
Electrical system, Aug 30, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS STARTED, THE INSTRUMENT CLUSTER GAUGES DID NOT ILLUMINATE OR OPERATE. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER/JEEP/DODGE (8675 COMMODITY CIR, ORLANDO, FL) WHERE IT WAS DIAGNOSED THAT THE ENTIRE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 83,000.
Exterior lighting, Aug 27, 2018
EXACTLY FOUR YEARS AGO I PURCHASED A NEW JEEP GRAND CHEROKEE LIMITED. I ALSO PURCHASED THE LUXURY LL GROUP WHICH INCLUDES BI-XENON HID HEADLIGHTS. I NOW HAVE A HEADLIGHT BURNT OUT AND THE DEALER INSIST ITS NOT COVERED UNDER WARRANTY. I HAVE SPOKEN TO NUMEROUS GRAND CHEROKEE OWNERS AND THIS IS A COMMON PROBLEM WITH A PRICE TAG OF OVER $400.00 TO REPLACE. THERE WILL BE MANY JEEPS DRIVING AROUND WITH ONLY ONE HEADLIGHT BECAUSE OF THIS ISSUE.
Other or unspecified, Visibility/wiper, Aug 25, 2018
WINDSHEILD COWL RIPPLES AND ALLOWS AIR FLOW DURING DRIVING. WHILE DRIVING WINDSHEILD HAS LOAD WIND NOISE FROM THE LOWER SEAL OF WINDSHEILD