2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Seats, Other or unspecified, Jul 12, 2018
HEADREST DEPLOYS WITHOUT COLLISION. WHILE PARKED IN DRIVEWAY OVERNIGHT, DRIVERS SIDE HEADREST DEPLOYED (POPPED OPEN AND FORWARD). DEALERSHIP FOUND NO FAULTS.
Seats, Jul 11, 2018
I WAS DRIVING DOWN THE STREET AFTER VISITING A FRIEND WHEN I HIT A HOLE IN THE STREET AND HEARD THIS NOISE AND LOOKED OVER AND THE HEADREST HAD CAME APART WENT TO THE DEALER AND WAS TOLD THAT THEY COULD NOT FIX IT BECAUSE IT WAS COSMETIC. *JS
Electrical system, Exterior lighting, Jul 11, 2018
MY HEADLIGHTS ARE NOT WORKING. ALSO THE ELECTRONIC BOARD FOR MY RADIO, CLIMATE CONTROL, ETC. GOES ON AND OFF. AFTER SOME RESEARCH I FOUND HAT HE NONFUNCTIONAL HEADLIGHTS ARE A RECURRING PROBLEM FOR MANY OWNERS OF 2014 JEEP GRAND CHEROKEES.
Other or unspecified, Jul 10, 2018
LEATHER DASH COVER COMING UNGLUED IN MULTIPLE SPOTS ACROSS THE DASH, I'M WORRIED IT COULD BLOCK SENSORS. ALSO POOR WORKMANSHIP ON NEWER CAR.
Engine, Jul 9, 2018
CALL STALLED DUE TO THE FAILURE OF THE ALTERNATOR, WHICH WAS SUBJECT TO RECALL. THE DEALERSHIP REFUSED TO SCHEDULE AN APPOINTMENT, SO I JUST DROPPED MY CAR OFF AT THE DEALERSHIP PER CHRYSLER CORP. THE DEALERSHIP REPLACED THE DEFECTIVE ALTERNATOR AND FOUND THAT THE BATTERY NEEDED TO BE REPLACED AT A CHARGE OF 350 DOLLARS. I INFORMED THE DEALERSHIP THAT THE MESSAGE CENTER ON THE CAR INDICATED THAT THE CAR WAS ENTERING "BATTER SAVER MODE" AS IT SHUTDOWN. THE MANUAL FOR THE VEHICLE INDICATES THAT THE VEHICLE ENTERS THIS MODE WHEN THE BATTERY IS NOT BEING CHARGED, THE PRIMARY FUNCTION OF THE ALTERNATOR. I REQUESTED THAT THE DEALERSHIP REPLACE THE BATTERY AS ITS DEPLETION WAS DUE TO A FAULTY ALTERNATOR, THEY DECLINED. THEY STATED THAT ALTHOUGH THE ALTERNATOR WAS FAULTY IT DID NOT DO ANY DAMAGE TO THE BATTERY.
Seats, Jul 5, 2018
MY DRIVER SIDE AHR HEADREST RECENTLY BROKE WHILE I WAS IN MY CAR AND I WAS VERY NEARLY HIT BY IT, WHICH WOULD HAVE CAUSED INJURY FOR SURE. I KNOW THAT THERE ARE NUMEROUS PROBLEMS WITH THIS PART. THE CAR WAS PARKED AND ONLY THE LEFT SIDE DEPLOYED. THE PLASTIC PIECES HOLDING THE HEADREST IN ARE BOTH BROKEN.
Other or unspecified, Jul 2, 2018
THE PASSENGER HEAD REST IN MY JEEP G C DEPLOYED FOR NO REASON AS THE VEHICLE WAS IN MOTION ( ON THE CITY STREETS) FEW WEEKS AGO. THIS IS A SAFETY MECHANISM BUILD INTO THE JEEPS FOR SAFETY PURPOSES. NOT SO SAFE WHEN IT RANDOMLY DEPLOYED. IT WONDER WHEN THE DRIVER SIDE WILL DEPLOY HITTING ME IN THE BACK OF THE HEAD WHILE DRIVING.
Electrical system, Electronic stability control (ESC), Engine, Jul 2, 2018
THIS INCIDENT REGARDS THE T-36 RECALL ISSUED BY FIAT/CHRYSLER, WHICH INVOLVES 2012-2014 JEEP GRAND CHEROKEES (AMONG OTHERS), AND "AFFECTS VEHICLES EQUIPPED WITH ELECTRO-HYDRAULIC POWER STEERING SYSTEMS, 5.7L OR 3.6L ENGINES, AND 160, 180, OR 220 AMP ALTERNATORS. IN THOSE VEHICLES, NHTSA SAYS THAT THE ALTERNATOR MAY FAIL WITHOUT WARNING." DURING JUNE 2018, MY 2014 JEEP GRAND CHEROKEE (SUMMIT TRIM), EXPERIENCED SUDDEN ALTERNATOR FAILURE WHILE IN MOTION ON A HIGHWAY. THE ALTERNATOR STARTED TO SMOKE, AND BY THE TIME I HAD REACHED MY DESTINATION, THERE WAS GREY SMOKE BARRELING OUT OF THE HOOD OF MY CAR AND THE BATTERY WAS COMPLETELY DEAD. THE JEEP HAD TO BE TOWED TO A NEARBY DEALERSHIP FOR REPAIRS. IN ADDITION TO THE ALTERNATOR AND BATTERY REPLACMENT, THE TENSIONER, IDLER AND SERPENTINE BELT HAD TO BE REPLACED DUE TO UNDUE STRAIN PLACED ON THEM BY THE ALTERNATOR FAILURE. THE INCIDENT THAT OCCURRED MATCHES THE DESCRIPTION OF THE T-36 RECALL. ADDITIONALLY, THE YEAR, MAKE, ENGINE SIZE, AND AMPERAGE OF THE ALTERNATOR ALL MATCH THE DESCRIPTION GIVEN IN THE T-36 RECALL. HOWEVER, THE VIN NUMBER FOR MY PARTICULAR JEEP DID NOT APPEAR UNDER THE RECALL, AND THEREFORE, JEEP/CHRYSLER WOULD NOT REPAIR MY JEEP UNDER THAT PARTICULAR RECALL. THEY DID FIX THE JEEP, BUT AT MY COST (THE OWNER). I 100% BELIEVE THIS AN OVERSIGHT BY JEEP/CHRYSLER (OR MAYBE NHTSA) AND SHOULD BE REMEDIED IMMEDIATELY. I DO BELIEVE THERE ARE OTHER JEEP OWNERS THAT ARE UNAWARE OF THIS ISSUE, DUE TO THE LACK OF NOTIFICATION BY JEEP/CHRYSLER, AND WILL EXPERIENCE THE SAME ISSUE, WHICH COULD CAUSE AN ACCIDENT AND LEAD TO INJURY. PLEASE REVIEW THE DETAILS OF MY JEEP VIN AND WHY IT WAS NOT INCLUDED IN THE T-36 RECALL. IF THIS HAPPENED TO MY JEEP, THEN I IMAGINE IT WILL HAPPEN TO OTHERS. FORTUNATELY, I WAS NOT INJURED, BUT OTHERS COULD BE INJURED WHO ARE UNAWARE OF THIS ISSUE. PLEASE CONTACT ME WITH ANY QUESTIONS. *TT
Electrical system, Other or unspecified, Jul 2, 2018
I KEEP GETTING A MESSAGE THAT STATES THE 911 SYSTEM NEEDS MAINTENANCE. SHORTLY AFTER I STARTED GETTING THAT MESSAGE, WHEN STARTING MY JEEP MY SCREEN WILL STAY BLANK FOR ABOUT 3-5 MINUTES BEFORE COMING ON. WHEN IT IS BLANK THE VEHICLE WILL SWITCH BETWEEN AIR CONDITIONING AND HEAT, HIGH FAN AND LOW FAN SPEED. WHEN THE SCREEN IS BLANK I AM UNABLE TO DO ANYTHING.....EVEN USING THE BUTTONS BELOW THE SCREEN DO NOT WORK.
Air bags, Jun 29, 2018
WHILE DRIVING DOWN THE HIGHWAY AT ROUGHLY 40MPH, THE DRIVERS SEAT ACTIVE HEADREST DEPLOYED AND HIT ME IN BACK OF THE HEAD, JERKING MY HEAD FORWARD. AFTER ARRIVING HOME, I INSPECTED THE HEADREST AND NOTICED THAT THE PLASTIC CLIPS HOLDING THE HEADREST BACK, BROKE.
Visibility, Jun 26, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THERE WAS A LOUD EXPLOSION AS THE SUN ROOF EXPLODED WITHOUT WARNING. GLASS FELL ONTO THE CONTACT'S HEAD, BUT THERE WERE NO INJURIES. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD TO SECURE THE SUN ROOF BEFORE CONTINUING TO DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,214.
Seats, Jun 25, 2018
THE DRIVER'S SIDE ACTIVE HEAD REST DEPLOYED INAPPROPRIATELY AND FOR NO REASON WITH NO VEHICLE IMPACT WHILE PARKED. THE PLASTIC TABS ARE BROKEN AND THE HEADREST CANNOT BE APPROPRIATELY RESET AS IT IS DESIGNED TO DO. THIS IS A MANUFACTURER DEFECT, THERE ARE HUNDREDS OF POSTS ONLINE WITH THE SAME COMPLAINT, DEALERS REFUSE TO REPAIR OUTSIDE OF WARRANTY. MY PARTICULAR CASE DID NOT RESULT IN INJURY OR CRASH, HOWEVER IF THE HEADREST DEPLOYED HITTING THE DRIVER WHILE AT HIGH SPEEDS COULD CAUSE AN ACCIDENT OR INJURY.
Exterior lighting, Jun 25, 2018
REAR HATCH TAIL LIGHT ASSEMBLY ALLOWS WATER/WINDOW WASH FLUID INTO ASSEMBLY CAUSING THE LIGHT TO FAIL. THIS OCCURS WHEN THE VEHICLE IS PARKED OR IN MOTION.
Seat belts, Jun 21, 2018
WE TOOK THE VEHICLE IN FOR A RECALL ON THE TRANSMISSION ELECTRONIC SHIFT LEVER. WE ASK THE TECHNICIAN TO CHECK THE FRONT PASSENGER SEAT BELT, AS IT HAD LOCKED. WE HAVE OWNED THE VEHICLE FOR THREE YEARS AND IT HAS JUST A LITTLE OVER 25,000 MILES. THE TECHNICIAN INDICATED THE SEAT BELT RETRACTOR WAS WORKING AND WOULD NEED TO BE REPLACED. THIS IS A SIGNIFICANT SAFETY MECHANISM THAT I FEEL FAILED IN A SHORT PERIOD OF TIME AND THEREFORE MUST HAVE HAD A DEFECT. JEEP SELLS THE IDEA OF THE SAFETY RATING OF IT'S VEHICLE BUT FOR A SEAT BELT TO FAIL IN A THREE YEAR PERIOD OF LIMITED USE IS PLACING THE CONSUMER AT RISK.
Other or unspecified, Jun 20, 2018
OVER-THE-AIR SOFTWARE UPDATE. ACCEPTED THE UPDATE ONE TIME. UPDATE OCCURS ALMOST DAILY. WHILE UPDATING THE INFOTAINMENT DISPLAY ONLY SHOWS PROGRESS BAR (15-20 MINUTES) WHILE DRIVING. AFTER UPDATE DOWNLOAD COMPLETE THE SCREEN NEVER CHANGES BACK TO ORIGINAL INTENDED FUNCTIONS DURING IGNITION CYCLE. NEXT IGNITION CYCLE THE SCREEN APPEARS NORMAL UNTIL UPDATE OCCURS AGAIN, BUT FUNCTIONALITY IS VERY SLOW TO RESPOND OR DOES NOT RESPOND TO "TOUCH" REQUESTS FOR CLIMATE CONTROLS, NAVIGATION, RADIO, ETC. WHEN REVERSING, THE BACK-UP CAMERA IMAGE SCREEN HAS A LONG DELAY OF 5 SECONDS OR MORE. BACKING MANEUVER USUALLY NEAR COMPLETION WHEN IMAGE FINALLY APPEARS. CAMERA IMAGE IS NOT AVAILABLE DURING THE UPDATE OR AFTER UPDATE COMPLETE AND NOT UNTIL NEXT IGNITION CYCLE. THIS IS A SAFETY ISSUE. NAVIGATION SYSTEM RARELY FUNCTIONS WHEN THE SCREEN IS AVAILABLE.
Electrical system, Jun 19, 2018, fire
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH, THE BATTERY SAVING MODE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT NOTICED A BURNING ODOR AND SAW SMOKE UNDER THE HOOD OF THE VEHICLE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34480485. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. *TT ALTERNATOR FAILED-SMOKE AND BURNED WIRE UPDATED 9/26/18*JB
Other or unspecified, Jun 12, 2018
WHILE PARKED WITH THE VEHICLE OFF, I WAS SITTING IN THE DRIVER SEAT WHEN I SUDDENLY HEARD A LOUD BANG. I LOOKED ALL AROUND AND SAW THE ACTIVE HEAD RESTRAINT ON THE PASSENGER SEAT HAD EXPLODED. PLASTIC PIECES WENT FLYING OUT. THE SOUND WAS VERY LOUD AND STARTLING, AND THE INCIDENT OCCURED WITH NO PROVOCATION. THROUGH GOOGLE SEARCHES, MANY OTHER INCIDENCES OF THIS CAN BE SEEN HAPPENING. SOME PEOPLE HAVE THE HEAD RESTRAINT IMPACT THEIR HEAD WHILE DRIVING, WHICH COULD HAVE CAUSED THEM TO WRECK. I AM TERRIFIED THAT THE DRIVER SIDE WILL DO THE SAME THING, AND CAUSE ME TO WRECK DUE TO THE SHOCK OF BEING HIT IN THE HEAD. FURTHERMORE, THE VEHICLE IS ONLY 3.5 YEARS OLD AND UNDER 100,000 MILES. JEEP HAS STATED THAT THIS IS NOT COVERED AND THAT IT IS PART OF NORMAL WEAR AND TEAR. I ADAMENTLY DISSAGREE WITH THIS STATEMENT. THE ACTIVE HEAD RESTRAINTS ARE HELD UNDER HIGH TENSION WITH A PIECE OF PLASTIC. WHEN THIS PIECE OF PLASTIC FATIGUES DUE TO THE STRESSES OF THE SPRING TENSION, THE HEADREST RELEASES. THIS IS A CLEAR DESIGN FLAW FROM THE FACTORY, AND IT NOT ONLY RESULTS IN LOSS OF FUNCTIONALITY, BUT COULD RESULT IN INJURY OR DEATH TO THE USERS OF THE VEHICLES. REPAIR COSTS ARE QUOTED AROUND $750.
Seat belts, Jun 9, 2018
MY 2014 JEEP GRAND CHEROKEE DRIVER'S SIDE SEATBELT BROKE WHILE PUTTING IT ON PRIOR TO STARTING THE VEHICLE AND LEAVING MY RESIDENCE . THE SEATBELT IS BACK ORDERED NATIONWIDE AND THERE ARE NO "AFTER-MARKET" PARTS. THIS IS CURRENTLY NOT LISTED AS A RECALLED PART. I AM CURRENTLY WITHOUT A FUNCTIONAL SEATBELT. THE BROKEN PART IS THE PLASTIC PIECE THAT THE SEATBELT FEEDS THROUGH AT THE TOP AND IT WAS LOCATED INSIDE OF THE SEATBELT HOUSING.THE CRACK CAUSED THE PLASTIC PIECE TO REST ON THE SEATBELT TO WHERE IT WAS UNABLE TO RETRACT. THE SEATBELT HAS SINCE REPLACED BY AN AUTHORIZED DEALER. I WAS TOLD THAT THE PART WOULD TAKE ANYWHERE FROM A WEEK TO SEVERAL MONTHS TO ARRIVE. *TT UPDATED 9/24/18*JB *DT*JB
Seats, Jun 7, 2018
PASSENGER HEADREST EXPLODED WHEN ADJUSTING. VEHICLE WAS NOT IN MOTION.HEADREST EXPLODED FORWARD.
Electrical system, Vehicle speed control, Engine, Jun 5, 2018
THE ALTERNATOR LIGHT CAME ON IN THE VEHICLE WHILE DRIVING, THEN WITHIN ABOUT 10-15 MINUTES THE RADIO HAD NO SOUND ALTHOUGH THE SCREEN WAS STILL LIT. OTHER LIGHTS THEN CAME ON SUCH AS THE ENGINE LIGHT, ANTI-LOCK BRAKES. ABOUT 5 MINUTES LATER, I HAD TO STOP AT A STOP SIGN, WHEN TAKING OFF AGAIN, THE CAR WOULD BARELY MOVE. IT WOULDN'T GO ABOVE ABOUT 10-15 MILES PER HOUR, THEN IT PICKED UP SPEED BUT I NO LONGER HAD POWER STEERING. AS I PULL INTO A PARKING LOT TO GET THE CAR OFF OF THE ROAD, THE WIPERS TURNED ON (EVEN THOUGH THE SWITCH WAS OFF). WHEN I GOT INTO THE PARKING SPOT, THE CAR COULD NOT BE PUT INTO PARK DUE TO THE POWER ISSUES. I HAD TO HOLD MY FOOT ON THE BRAKE UNTIL THE ENGINE DIED. WITHIN 2-3 MINUTES THE ENGINE DIED. EVERYTHING WAS DEAD, INCLUDING THE POWER LOCKS. THEN A FEW MINUTES LATER THE DASH WOULD LIGHT SAYING THE IGNITION OR ACCESSORY UNIT WAS TURNED ON BUT YOU COULDN'T DO ANYTHING TO TURN IT OFF. EVERYTHING WOULD THEN TURN OFF AGAIN. AFTER SITTING FOR ABOUT 30-45 MIN, THE CAR WOULD START BACK UP BUT IT WAS NOT DRIVEN ANYWHERE, WE HAD IT TOWED. BOTH THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED WHICH IS WHAT CAUSED THE ISSUES. THE ALTERNATOR IS UNDER A RECALL FOR MY MODEL/YEAR/ENGINE TYPE BUT NOT FOR MY VIN. THE RECALL WAS DUE TO VERY SIMILAR ISSUES, LOSS OF STEERING CONTROL, LOSS OF POWER.
Seats, Jun 3, 2018
FRONT PASSAGER HEADREST DEPLOYED WHILE PARKED AND IDLING. PASSAGER HAD JUST ENTERED THE VEHICLE.
Power train, Engine, Fuel/propulsion system, May 31, 2018
VEHICLE WAS IN MOTION, TRAVELING WEST. VEHICLE WAS BEING DRIVEN AT NORMAL INTERSTATE SPEEDS. VEHICLE BEGAN TO MAKE A SLIGHT JARRING SOUND ALONG WITH A THUMPING FEELING, AS IF DRIVING ALONG THE KNOCK STRIPS. THIS WAS CONSISTENTLY OCCURRING EVERY 7 SECONDS OR SO, AS IF A TIRE WAS SHREDDED. VEHICLE BEGAN TO ACCELERATE ALONG WITH TRAFFIC FLOW. ENGINE LIGHT BEGAN ILLUMINATING. ENGINE BEGAN TO FEEL LETHARGIC. ALL DIGITAL GAUGES WERE INDICATING NORMAL TEMPS AND PRESSURE. NO TIRE WARNINGS. VEHICLE BEGAN TO EXHIBIT SMOKE SMELL IN VENTS. VEHICLE BECAME HARDER TO ACCELERATE TO ATTEMPT TO ALLEVIATE ISSUE, AS IF STUCK IN BETWEEN GEARS. VEHICLE BECAME HARDER TO CONTROL. SWITCHED FROM LEFT LANE TO FAR RIGHT TO REDUCE SPEED. VEHICLE BECAME MORE LETHARGIC. AS VEHICLE PROCEEDED UP EXIT RAMP TO LEAVE INTERSTATE, TRANSMISSION AUTOMATICALLY WENT INTO NEUTRAL. VEHICLE WAS ABLE TO COAST INTO GAS STATION PARKING LOT. VEHICLE WAS SHUT OFF. RAISED HOOD, AND THERE WAS A SMELL SIMILAR TO ROTTEN EGGS, LIKE A NATURAL GAS SMELL. NO OBVIOUS DAMAGE AS IF IT WAS PHYSICAL. NO BELTS OR HOSES APPEARED LOOSE OR HANGING. NO FLUIDS WERE VISIBLY LEAVING ENGINE. NO SMOKE OR STEAM. ATTEMPTED TO RESTART VEHICLE AFTER SEVERAL MINUTES TO COOL ENGINE DUE TO HOTTER TEMPERATURES. VEHICLE HAS PUSH BUTTON STARTER. VEHICLE WOULD NOT START FOR ROUGHLY 15 SECONDS WITH BRAKE PEDAL DEPRESSED. VEHICLE SOUNDED LIKE IT WAS STRAINING TO START. ROADSIDE ASSISTANCE WAS NOTIFIED. UPON ARRIVAL, TOW TRUCK OPERATOR HAD EXTREME DIFFICULTY STARTING VEHICLE. VEHICLE HAD TO BE FORCED ONTO TOW TRUCK USING CABLE RELEASE IN CENTER CONSOLE. ELECTRICAL SYSTEMS FUNCTIONED FINE. NO DAMAGE TO BODY OR UNDERSIDE UPON EXAMINATION OF GOOD SAMARITANS AND TOW TRUCK OPERATOR. VEHICLE HAS ROUGHLY 74,XXX MILES, OF WHICH ROUGHLY 45,000 ARE HIGHWAY MILEAGE. VEHICLE IS MAINTAINED REGULARLY FOR OIL CHANGES AND HAS HAD TIRES ROTATED AND BALANCED.
Seats, May 29, 2018
THE DRIVER SIDE HEAD REST DEPLOYED WHILE SETTING IN DRIVEWAY. NOT IN MOTION.
Visibility/wiper, May 27, 2018
I HAVE A PROBLEM WITH THE LEFT FRONT MIRROR IT GIVES ME A PROBLEM SEEING TRAFFIC COMING FROM THE LEFT WHEN I STOP THE MIRROR IS RIGHT IN MY LINE OF SIGHT I MUST LEAN FORWARD TO GET A BETTER VIEW THE MIRROR IS TOO HIGH.
Fuel/propulsion system, May 25, 2018
I WAS SITTING AT A TRAFFIC LIGHT WAITING FOR THE LIGHT TO TURN GREEN SO I COULD TURN, WHEN I SMELLED GAS. I THOUGHT IT WAS FROM OUTSIDE THE VEHICLE AS WHEN I OPENED MY WINDOW I COULD SMELL IT OUTSIDE. AFTER I MADE THE TURN, I WAS STOPPED AT THE NEXT TRAFFIC LIGHT WHEN THE VEHICLE STALLED OUT. I TRIED TO START THE VEHICLE BUT IT WOULD NOT START AND AN INTENSE SMELL OF GASOLINE FILLED THE CABIN OF THE VEHICLE. WHEN I EXITED THE VEHICLE I LOOKED UNDERNEATH THE VEHICLE AND NOTICED THAT GASOLINE WAS POURING OUT THE BOTTOM OF THE VEHICLE IN A STEADY STREAM AND APPEARED TO BE DRIPPING FROM OTHER PARTS OF THE UNDERSIDE. I PROMPTLY TURNED OF THE VEHICLE AND BACKED AWAY FROM THE VEHICLE FOR FEAR THAT A FIRE WAS A REAL POSSIBILITY. THE VEHICLE WAS EVENTUALLY TOWED TO A JEEP DEALERSHIP WHICH FOUND THAT THE "TRACED TO FUEL LINE BROKEN FROM INTAKE MANIFOLD." I DO NOT RECALL THE VEHICLE HAVING HIT ANYTHING OR RUN OVER ANYTHING THAT MIGHT HAVE CAUSE ANY DAMAGE TO THE UNDERSIDE OF THE VEHICLE OR THE FUEL LINE.