2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Electrical system, Engine, May 16, 2018
AFTER THE 3RD PERIODICAL MAINTENANCE PERFORMED AT 59.793 KM ON NOV.2017 THE 28TH,THE VEHICLE IN STANDSTILL WITH THE GEAR ENGAGED SWITCHED SUDDENLY OFF (ECOAND DRIVE MODE ON).PRESSING THE STARTING BUTTON, IT RESTARTED AND REMAINED OK FOR A LONG, BUT WITHOUT ANY ALERT THE SWITCHING OFF HAPPENED AGAIN AND AGAIN. SOMETIMES A CRANKING LEAD TO FAIL THE IGNITION.ONCE THE SHUTDOWN HAPPENED ALSO WITH THE VEHICLE RUNNING, NOT IN STANDSTILL,WITH AN HIGH RISK OF ACCIDENT.SO THE VHL WENT TO WORKSHOP AGAIN IN DEC2017, FEB2018 AND MAR2018 AND THE RESULTS OF THE WORKSHOPS (DIFFERENT IN THESE MONTHS) WAS ALWAYS NOT TROUBLE FOUND.THE PROBLEM OF TURNING OFF IN STANDSTILL,USUALLY HAPPENS AT THE TIME OF DEPARTURE AT THE TRAFFIC LIGHT, IN DRIVE (GEAR 1),BUT IT HAPPENED ALSO IN PARKING MODE, WITH NOT COLD ENGINE AND ON CLUSTER IS REPORTED"LOW OIL PRESSURE" (OIL CHANGE LESS THAN A MONTH AGO). I POINT OUT THAT THE VEHICLE IS USED IN THE STYLE OF MIXED DRIVING, EVERY DAY TRAVELING IN THE CITY BUT ALSO RUNS DAILY ROUTES ON THE HIGHWAY SO I ASSUME THAT THE REGENERATION OF FAP TAKES PLACE CORRECTLY. THE USE OF THE VEHICLE IS NOT HEAVY. THE VEHICLE IS ALWAYS RECOVERED AT NIGHT IN THE BOXG (THE TEMPERATURE DOES NOT FALL BELOW 0 DEGREES) AND THEREFORE IS NOT EXPOSED TO EXTREME WEATHER CONDITIONS. PLEASE CHECK THAT THERE ARE NO RECALL ACTIONS THAT HAVE NOT BEEN CARRIED OUT IN CONSIDERATION OF THE PERSISTENCE OF THE ANOMALY, I REQUEST THAT THE WORKSHOP BE SUPPORTED BY A SECOND TECHNICAL LEVEL TO ALLOW THE RESOLUTION OF THE PROBLEM AND AVOID THE REPLACEMENT OF UNNECESSARY PARTS
Other or unspecified, May 15, 2018
THE JEEP NAVIGATION GPS SYSTEM HAS A FAULT THAT HAS CAUSED ME TO MAKE ABRUPT LANE CHANGES. ON SEVERAL OCCASIONS MY JEEP ON-BOARD GPS HAS ORDERED A RIGHT OR LEFT TURN VERBALLY BUT WHEN THE MAP WAS LOOKED AT IT WOULD INDICATE THE OPPOSITE DIRECTION. THE PROBLEM IS THAT IF I LISTEN TO THE SPOKEN DIRECTIONS I MAY BE TURN THE WRONG WAY. IF I CONSULT THE MAP AFTER I BEGIN THE TURN I HAVE TO CROSS LANES. I HAVE NOT YET HAD AN ACCIDENT BUT HAVE HAD CLOSE CALLS. I HAVE ASKED TWO OTHER OWNERS OF JEEP GRAND CHEROKEES 2014 AND BOTH HAD THE SAME PROBLEMS
Engine, May 14, 2018
OIL PRESSURE SENSOR LIGHT ON AT 50,000 MILES...PULLING CODE P0250
Electrical system, Service brakes, Engine, May 14, 2018
DRIVING ON BRIDGE, PREPARING TO TURN RIGHT ON THE I 15 HIGHWAY IN BARSTOW ALL LIGHTS FLASHING ON INFO PANEL . JEEP BEGAN TO POWER SURGE UP AND DOWN WINDSHIELD WIPER CAME ON RADIO WENT OFF, POWER STEERING BECAME HARD TO CONTROL NO BRAKES, CAME TO ROLLING STOP AT CHEVRON GAS LOT LENWOOD ROAD . JEEP DID NOT RESTART . DEAD ! VERY SCARY AND DANGEROUS SITUATION. COULD HAVE HAD A SERIOUS ACCIDENT WITH A COMMERCIAL TRUCK. TRUCK HONKED AT ME BECAUSE I CUT HIM OFF TRYING TO GET TO A SAFE STOPING LOCATION. MY WIFE WAS WITH ME AND SHE BELIEVED WE WERE GOING TO DIE SHE SAID. I'M GO INN TO GET RID OF THIS JEEP. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.. MY WIFE JUST READ ON THE INTERNET THERE ARE 12 RECALLS ON THE 2014 JEEP GRAND CHEROKEE.
Electronic stability control (ESC), Service brakes, May 14, 2018
HAD THE BRAKE BOOSTER RECALL REPLACED LESS THAN WEEK AGO NOW TRACTION STABILITY WARNING LIGHT ALONG WITH BRAKE LIGHT COMING ON AND STAYING ON WHEN TURNING CURVE DOWNHILL. ON HIGHWAY SPEED DOWN STEEP INCLINE ENGAGING BRAKES FRONT BRAKES VIBRATE YET DEALER SAID BREAKS OK.
Air bags, Seats, May 11, 2018
I WAS DRIVING AT ABOUT 10 MPH AND THE FRONT PASSENGER HEADREST DEPLOYED HITTING MY FIANC IN THE THE BACK OF HIS HEAD. IT APPEAR THE PLASTIC LATCH BROKE ON THE INSIDE OF THE MECHANISMS. THIS IS AN EXTREME SAFTELY ISSUE AS I SWERVED DUE TO THE EXTREMELY LOUD NOISE. UPON SEARCHING ON GOOGLE IT APPEARS THIS IS A MAJOR ISSUE WITH THE JEEP'S GRAND CHEROKEES FOR THOSE YEAR. THIS NEEDS TO BE RECALLED BEFORE SOMEONE IS INJURED. IF I WAS ON THE FREEWAY AND IT HAPPENED TO THE DRIVER SIDE SEAT THEN THIS COULD HAVE RESULTED INTO A MAJOR ACCIDENT
Electrical system, Electronic stability control (ESC), Engine, May 9, 2018
MFG 4/1/2013, REPLACED BCM / 4/27/2016 AFTER ENGINE WOULD NOT TURN OFF. SEVERAL MONTHS LATER ENGINE WOULD NOT TURN OFF. REPLACED TRANS VALVE. ON 5/3/2018 THE BCM SHORT CIRCUITED AND ALTERNATOR BURNED WHILE VEHICLE WAS PARKED LEAVING STRONG SMOKE AND BURNT SMELL IN CABIN. VEHICLE HAS 56,000 MILES AND HAS HAD BCM REPLACED TWICE IN 23 MONTHS. NO DIAGNOSES AVAILED AS TO WHY VEHICLE WILL NOT SHUT OFF ON OCCASION. ALL ROUTINE MAINTENANCE AND RECALLS ARE CURRENT. *TR
Seats, May 9, 2018
WHILE STOPPED AT A LIGHT THE DRIVER'S SIDE ACTIVE HEADREST DEPLOYED STRIKING THE DRIVER IN THE BACK OF THE HEAD. THERE WAS NO COLLISION OR SOMEBODY TOUCHING THE ACTIVE HEADREST. ON INSPECTION FOUND TWO PIECES OF PLASTIC THAT HAD BROKEN OFF OF THE MECHANISM. THE CAR IS FOUR YEARS OLD WITH LESS THAN 47,000 MILES.
Seats, May 2, 2018
PASSENGER FRONT SEAT ACTIVE HEADREST (AHR) DEPLOYED DUE TO PLASTIC CLIP FATIGUE. THE VEHICLE HAS NEVER BEEN INVOLVED IN AN ACCIDENT AND WAS PARKED IN MY HOME GARAGE WHEN THE AHR DEPLOYED. THE PLASTIC CLIPS/TABS HOLDING THE AHR FROM POPPING OUT BROKE OFF AND LANDED IN THE FRONT PASSENGER SEAT. THIS IS A VERY DANGEROUS ISSUE AS IF IT HAPPENS TO THE DRIVER EXPECTANTLY THIS COULD RESULT IN A SEVERE ACCIDENT. JEEP IS AWARE OF THIS ISSUE AND IS DOING NOTHING.
Air bags, Service brakes, May 2, 2018, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE SLID AND CRASHED INTO THE PASSENGER SIDE CORNER PANEL OF A 2009 CHEVROLET TRUCK. THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES, SENSOR, AND ALTERNATOR NEEDED TO BE REPLACED. THE REPAIRS WERE COMPLETED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 33977852. THE MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE IT WAS TAKEN TO AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. THE VIN WAS NOT AVAILABLE.
Seats, May 1, 2018
MY FAMILY WAS DRIVING DOWN THE ROAD AT APPROXIMATELY 50MPH ON A 4 LANE CITY STREET. I WAS SITTING IN THE PASSENGER SEAT SPEAKING TO MY SON IN THE BACK SEAT WHEN I WAS ABRUPTLY HIT IN THE SIDE OF THE FACE WITH THE SEAT. WE HAD NO IDEA WHAT HAPPENED UNTIL MY SON SAID THE SEAT BLEW UP. WE STOPPED AND GOT OUT OF THE CAR TO SEE THAT THE HEADREST HAD DEPLOYED SOMEHOW.
Visibility, Apr 30, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ENTERING THE VEHICLE THROUGH THE DRIVER'S DOOR, THE REAR HATCH WINDOW EXPLODED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 80,406.
Seats, Apr 30, 2018
FRONT PASSENGER HEADREST ACTIVE SAFETY DEVICE FAIILURE. FRONT HEADRESTS HAVE ACTIVE DEVICE THAT ARE DESIGNED TO TRIGGER IN A REAREND COLLISION. HEADREST IS DESIGNED TO RELEASE/ SPRING FORWARD TO HELP PREVENT NECK INJURIES WHEN VEHICLE IS STRUCK FROM THE REAR. INTERNAL MECHANISM HAS FAILED PLASTIC SUPPORTS WITHIN ARE BROKEN HEADREST CANNOT BE RESET THUS ACTIVE SAFETY FUNCTION CANNOT FUNCTION. HEADREST IS STUCK IN THE FORWARD OR TRIGGERED POSITION. MY LOCAL JEEP DEALER MILTON RUBEN NOR JEEP CUSTOMER SERVICE WILL WORK WITH ME ON THE COST OF REPAIR. DEALER QUOTED $755+ TO REPLACE. NOTE: THERE ARE REPORTS OF SAME ISSUE WHEN SEARCHED ON THE INTERNET. FAILURE OF THIS DEVICE COULD CAUSE AN ACCIDENT IF FAILURE HAPPENED WHILE DRIVING. IT IS MY OPINION THAT JEEP SHOULD COVER OR AT LEAST COVER SOME OF THE COST OF REPLACEMENT.
Seats, Apr 27, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE HEADREST ON THE FRONT PASSENGER SEAT POPPED OFF WITHOUT WARNING. THE HEADREST GRAZED THE HEAD OF A CHILD PASSENGER, BUT THE CHILD WAS UNINJURED. THE DEALER (LITHIA CHRYSLER JEEP DODGE RAM CORPUS CHRISTI, 4313 S STAPLES ST, CORPUS CHRISTI, TX 78411) WAS CONTACTED AND ADVISED THE CONTACT TO DRIVE OR TOW THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT OF THE SAME INFORMATION AS THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Seats, Apr 25, 2018
THE DRIVER HEAD REST DEPLOUED WHILE DRIVEING ALMOST CAUSEING THE DRIVE TO LOOSE CONTROLL
Other or unspecified, Apr 24, 2018
THE OIL COOLING SYSTEM STARTED LEAKING AT 50K MILES. I NOTICED A BURNING OIL SMELL COMING FROM THE VENTS. THAT NIGHT I HAD A SIGNIFICANT OIL LEAK UNDER THE CAR. AFTER TAKING THIS TO A SERVICE SHOP, THEY LET ME KNOW THAT THIS IS A COMMON PROBLEM.
Seats, Apr 19, 2018
FRONT PASSENGER SEAT SQUEAKS EXCESSIVELY. DEALERSHIP SAID THE (METAL) SET TRACK IS SOMEHOW WORN DOWN CAUSING THE SEAT NOT TO SIT FIRMLY IN THE TRACK. THIS PLAY BETWEEN THE SET TRACK AND SEAT IS WHAT IS CAUSING THE SQUEAKING. THEY ADVISED ME ON REPLACING THE ENTIRE SEAT TRACK ASSEMBLY. HOW COULD A SEAT THAT DOES NOT PROPERLY SIT IN THE TRACK NOT A SAFETY CONCERN IF AN ACCIDENT OCCURS? ALSO, HOW DOES THE METAL SEAT TRACK GET THAT WORN ON A FAIRLY NEW VEHICLE THAT BARLEY GETS USED (FRONT PASSENGER)?
Electrical system, Exterior lighting, Apr 17, 2018
DASHBOARD CLUSTER, AND TAIL LIGHTS FLICKERS ON AND OFF WHILE IN LOCKED OR UNLOCKED MODE AND WITH VEHICLE TURNED OFF, AND STATIONARY. WITH OR WITHOUT THE FOB KEY NEAR, AND THE CAR DOES THIS UNTIL BATTERY DIES. IT HAS BEEN AT THE DEALER 3 TIMES, NEW BATTERY STILL THE SAME ISSUE.
Seat belts, Apr 17, 2018
FRONT SEAT BELT DOES NOT RETRACT DUE TO A CRACKED PLASTIC GUIDE LOCATED AT THE TOP OF THE PILLER. THIS CAUSES FRAYING OF THE BELT AND PINCHES THE BELT SO IT WILL NOT RETRACT. THIS IS A MAJOR SAFETY ISSUE AS THE BELTS ARE USELESS.
Electrical system, Apr 16, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Electrical system, Apr 10, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BROWNS JEEP CHRYSLER DODGE RAM IN PATCHOGUE, NEW YORK) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE BATTERY INDICATOR ILLUMINATED AND DISPLAYED "LOW BATTERY VOLTAGE" AND "BATTERY SAVER MODE". THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Vehicle speed control, Service brakes, Apr 4, 2018, crash
IN THE PROCESS OF PARKING AT MY SISTER'S HOME, I TOOK MY FOOT OFF THE ACCELERATOR AND STARTED TO BRAKE. THE CAR DID NOT SLOW DOWN. I CONTINUED TO BRAKE, BUT THE CAR KEPT GOING FORWARD WITH INCREASING SPEED. I WAS ABLE TO STEER AND NOT HIT PARKED CARS, BUT WENT INTO THE LAWN HITTING A SET OF CONTRACTOR'S SCAFFOLDING SENDING THEM FLYING INTO THEIR HOUSE AND PATIO. THE CAR FINALLY STOPPED ON TOP OF THEIR WELL HEAD, DESTROYING THE WELL COVER AS WELL AS THE PROTECTIVE PIPE FOR THE WELL HEAD. FURTHER INTERNAL DAMAGE WAS DONE TO THEIR WELL, AS THERE WAS NO RUNNING WATER IN THE HOUSE. A TOW TRUCK HAD TO COME TO LIFT THE CAR OFF THE WELL HEAD TO AVOID ANY FURTHER DAMAGE. I HAD BEEN USING THE CRUISE CONTROL EARLIER IN OUR TRIP, BUT IT WAS NOT ACTIVE AT THE TIME.
Other or unspecified, Mar 26, 2018, crash
ON MARCH 4, 2018 MY JEEP WAS PARKED, IN PARK, AT THE TOP OF A DRIVEWAY ON A SLIGHT GRADE. BY MORNING IT HAD ROLLED DOWN THE DRIVEWAY INTO A RAVINE, ROLLING TWICE. THE TOW TRUCK DRIVER CONFIRMED IT WAS IN PARK. I NOW HAVE $20,000 WORTH OF DAMAGE WITHOUT A NEEDED SAFETY CHECK BEFORE REPAIRS CAN BE DONE, IF THAT'S EVEN POSSIBLE. NO ONE CAN EXPLAIN TO ME HOW A VEHICLE, IN PARK, CAN ROLL DOWN A HILL? NOT THE TOW TRUCK DRIVER, INSURANCE ADJUSTER OR BODY SHOP. MY JEEP HAS LOST ALL OF IT'S VALUE WITH THIS MISHAP. I AM FIGHTING WITH INSURANCE BECAUSE I FEEL IT IS A TOTAL LOSS, THEY DISAGREE. I FEEL IT IS UNSAFE. I AM TERRIFIED TO HAVE IT REPAIRED AND RETURNED TO ME. I AM A DISABLED 67 YEAR OLD WIDOW. CAN YOU EXPLAIN?
Electrical system, Mar 19, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ED VOYLE CHRYSLER DODGE JEEP RAM IN MARIETTA, GA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Mar 13, 2018
WHEN DRIVING THE VEHICLE, A "SERVICE SHIFTER" ERROR IS SHOWN ON THE DIGITAL INFORMATION SCREEN ON THE DASHBOARD, BEHIND THE STEERING WHEEL. WHEN THE ERROR IS THROWN, OTHER (MOST ALL) LIGHTS ON THE DASHBOARD (MIL AND OTHERS LIKE TRACTION CONTROL, EMERGENCY BRAKE, ET CETERA) ARE ILLUMINATED AND THERE IS A CHIME SOUND. THE LIGHTS THAT ILLUMINATE THE SHIFTER WILL PULSATE. WHEN THIS OCCURS, SOMETIMES IT FEELS LIKE THE VEHICLE HAS A LOSS OF POWER. THE VEHICLE MUST BE RESTARTED BEFORE IT RESUMES NORMAL OPERATION. THIS HAS OCCURRED REPEATEDLY, EVEN AFTER BEING SERVICED BY A CHRYSLER DEALERSHIP FOR THIS ISSUE. THE HAS OCCURRED DURING WHILE DRIVING AT ALL SPEEDS, WHILE GOING STRAIGHT AND TURNING. THE FIRST OCCURRENCE WAS IN NOVEMBER 2017, AND MOST RECENTLY MARCH 2018.