2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Power train, Electrical system, Mar 13, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE TACHOMETER, RPM, SPEEDOMETER, WATER TEMPERATURE, TIRE PRESSURE, ELECTRONIC STABILITY CONTROL, GEAR SHIFTER, SEAT BELT, AND ANTI-SKID WARNING INDICATORS ILLUMINATED. ALSO, THE WINDSHIELD WIPERS INDEPENDENTLY ACTIVATED. WHILE ACCELERATING FROM A STOP, THE GEAR SHIFTER FAILED TO SHIFT OUT OF GEAR. THE VEHICLE WAS TOWED TO RAIRDON'S CHRYSLER DODGE JEEP RAM OF KIRKLAND (12828 NE 124TH ST, KIRKLAND, WA 98034), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V483000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND REFERRED HIM TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. *DT *TT CONSUMER STATED: I HAVE NOW BEEN DRIVING THE JEEP FOR FOUR MONTHS SINCE THE BCM WAS REPLACED. WITHIN THE FIRST MONTH SINCE THE BCM REPLACEMENT, THERE WERE TWO INSTANCES WHERE, DURING A LEFT-HAND TURN, THE INSTRUMENT CLUSTER DROPPED OUT MOMENTARILY (BLINKED) WITH A COINCIDENT FAULT WARNING CHIME. BUT IN BOTH INSTANCES, ALL SYSTEMS IMMEDIATELY RECOVERED AND THERE HAVE BEEN NO OTHER INSTANCES, REGARDLESS OF DRIVING CONDITIONS, FOR THE PAST THREE MONTHS. UPDATED 10/5/18*JB
Electrical system, Service brakes, Engine, Mar 9, 2018, fire
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE MADE A SQUEALING AND WHINING NOISE AND THERE WAS A BURNING ODOR UNDERNEATH THE HOOD. WHILE DRIVING APPROXIMATELY 35 MPH, THE ABS, POWER STEERING, AND BRAKE WARNING INDICATORS ILLUMINATED. ALSO, THE WINDSHIELD WIPERS AND OTHER COMPONENTS BEGAN TO MALFUNCTION. THE CONTACT PARKED AND TURNED OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE CONTACT REPLACED THE BATTERY, WHICH CAUSED THE VEHICLE TO OPERATE APPROPRIATELY FOR A SHORT PERIOD OF TIME BEFORE THE WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED SMOKE COMING FROM THE ALTERNATOR. THE CONTACT STATED THE ALTERNATOR AND BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED CARY AUTOPARK CHRYSLER JEEP (400 AUTO PARK BLVD, CARY, NORTH CAROLINA 27511, 888-923-9538) AND WAS INFORMED THAT THE ALTERNATOR AND BRAKES FAILED. THE DEALER WOULD NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,800.
Engine, Mar 5, 2018
68105583AF - THIS IS A 2014 SPECIFIC PART WHICH APPEARS TO BE A PROBLEM ON MANY 'PENTASTAR V6' ENGINES FROM CHRYSLER. MULTIPLE VEHICLE MODELS - SAME ENGINE - SAME COOLER. THIS HOUSING IS MADE OF PLASTIC AND EXPOSED TO HEAT WHILE DIRECTLY ON TOP OF THE ENGINE- THE PLASTIC AND ITS ANGLE RELATIVE TO THE ENGINE LENDS ITSELF TO THE LACK OF DURABILITY OF THE COMPONENT. SINCE THE CARTRIDGE OIL FILTER SITS AT AN ANGLE, PRESSURE IS APPLIED AT THE SHOULDER CAUSING CRACKS AROUND THE HOUSING DURING TIGHTENING AT OIL CHANGES. THE PLASTIC NEEDS TO BE MADE THICKER OR MADE OUT OF SOME DIFFERENT AND MORE DURABLE MATERIAL. FURTHER, THE CONSUMER NEEDS TO BE NOTIFIED THAT THIS IS A REAL ISSUE AND CAN APPEAR TO BE COMING FROM THE TRANSMISSION AREA WHEN IN FACT IT IS NOT. DEFINITELY NOT SAFE THAT AN UNWITTING DRIVER CAN FIND THEMSELVES OUT OF OIL POSSIBLY IN THE MIDDLE OF NOWHERE. I AM WILLING TO SUBMIT PHOTOS ONCE I AM ABLE TO REPLACE THIS.
Visibility/wiper, Mar 4, 2018, crash
THE DRIVER'S SIDE MIRROR AND WINDSHIELD COLUMN CREATE AN 18 INCH BLIND SPOT. AND, THE MIRROR IS SO TALL IT IS ALMOST IMPOSSIBLE FOR A 5'6" DRIVER TO SEE OVER IT. THERE IS NO SEAT HEIGHT ADJUSTMENT. THE BLIND SPOT MAKES IT VERY UNSAFE TO MAKE LEFT TURNS. I HAVE HAD A FEW CLOSE CALLS AND LAST WEEK IT CAUSED A MINOR FENDER BENDER. I WAS TURNING LEFT ON A RESIDENTIAL STREET IN PAGOSA SPRINGS, CO. BECAUSE OF THE BLIND SPOT, I DID NOT SEE THE CAR COMING UP TO A STOP SIGN. THE JEEP GRAND CHEROKEE MIRROR DESIGN IS DANGEROUS.
Other or unspecified, Mar 3, 2018
THE TOUCH SCREEN PANEL FOR MY RADIO GOES OUT AND DOES NOT ALLOW THE RADIO TO PLAY WHILE DRIVING AND WHEN FIRST STARTED. SOMETIMES MY BLUETOOTH DOESN'T CONNECT AT ALL. THREE MONTHS AFTER MY WARRANTY EXPIRED THE SIRIUS RADIO STOPPED WORKING AND I WAS FORCED TO CANCEL MY SUBSCRIPTION. THE STATIONS CAME UP BUT NOTHING WOULD COME OUT OF THE SPEAKERS WHEN I WOULD SELECT THE BUTTONS. TOOK IT TO THE DEALERSHIP AND THEY TOLD ME SINCE MY WARRANTY HAD JUST EXPIRED THEY WOULD NOT COVER THE COST AND I WOULD HAVE TO PAY $600 TO GET A NEW RADIO IF I REALLY WANTED THE SATELLITE RADIO. THEY SAID THE ANTENNA FOR THE SATELLITE RADIO HAD BURNT OUT. MY CAR WAS BARELY 3 1/2 YEARS OLD AT THAT TIME. SOMETIMES WHEN I CONNECT MY PHONE IT DOESN'T ALLOW ME TO SWITCH SONGS UNLESS I CHANGE IT THROUGH MY PHONE. THE WHOLE RADIO, BLUETOOTH, MEDIA SECTIONS ON MY TOUCH SCREEN HAVE GLITCHES.
Seats, Mar 3, 2018
FRONT PASSENGER ACTIVE HEAD RESTRAINT DEPLOYED SPONTANEOUSLY OVERNIGHT WITH CAR PARKED IN DRIVEWAY. WEATHER WAS COOL, THERE WAS NO IMPACT TO ANY PART OF THE CAR, NO AIRBAGS DEPLOYED, THE DRIVER SIDE HEAD RESTRAINT DID NOT DEPLOY. BROKEN PLASTIC HOOKS IN THE DEPLOYED HEADREST MADE IT IMPOSSIBLE TO RESET THE DEPLOYED HEADREST. IF THIS SPONTANEOUS DEPLOYMENT HAD HAPPENED WHILE THE CAR WAS BEING DRIVEN IT WOULD CLEARLY HAVE CAUSED A DANGEROUS DISTRACTION. IF THE DRIVER SIDE HEADREST DEPLOYS SPONTANEOUSLY WHILE THE CAR IS BEING DRIVEN IT WOULD CAUSE A VERY DANGEROUS DISTRACTION AND POSSIBLY INJURY TO THE DRIVER MOST LIKELY RESULTING IN AN ACCIDENT OR COLLISION. I HAVE RESEARCHED THIS SITUATION ON THE INTERNET AND I HAVE IDENTIFIED MULTIPLE SIMILAR SPONTANEOUS DEPLOYMENTS DUE TO MATERIAL FATIGUE REPORTED ON FORUMS, WITH NO EFFORT BY FIAT CHRYSLER TO REMEDIATE THE PROBLEM. MY LOCAL JEEP DEALER REFUSES TO REPLACE THE HEADREST AS MY JEEP IS OUT OF WARRANTY. IN MY OPINION, THIS REPRESENTS A DESIGN FLAW IN THE ACTIVE HEADREST THAT COULD RESULT IN INJURY OR DEATH IF THE DEPLOYMENT WERE TO HAPPEN WHILE THE CAR IS BEING DRIVEN.
Power train, Fuel/propulsion system, Mar 1, 2018
THE VEHICLE STALLS WHILE YOU ARE DRIVING IT, TRANSMISSION LIGHT COMES ON. IT SAYS PLACE IN PARK TO RESTART BUT SOMETIMES TAKES FOREVER AND THEN IT SPUTTERS. SOMETIMES WHEN YOU TURN THE VEHICLE OFF YOU CAN STILL HEAR THE FUEL PUMP OPERATING. THIS HAS HAPPENED SEVERAL TIMES NOW. I HAVE A CHILD AND IF ANYTHING HAPPENS- LIKE GETTING RAN OVER BY ONCOMING TRAFFIC AND EITHER OF US GETS HURT- SOMEONE IS GOING TO PAY DEARLY. IT'S NOT LIKE JEEP CHRYSLER DOESN'T KNOW ABOUT THIS PROBLEM. PLEASE MAKE THEM PULL ALL OF THESE VEHICLES OFF OF THE ROAD BEFORE SOMEONE GETS KILLED. THANK YOU! THE LAST TIME IT STALLED WAS DURING MY FATHER'S FUNERAL..THANKS JEEP!!! IT STATES THE LAST TIME AND MILES...LET ME TELL YOU, THIS ISNT THE ONLY TIME!!
Seat belts, Feb 26, 2018
FOR BOTH THE DRIVER AND PASSENGER FRONT SEATBELTS, THE UPPER HANGING (BELT) BRACKET WHICH ATTACHES TO THE HEIGHT ADJUSTMENT FEATURE HAS CRACKED. THE DRIVER SIDE IS MORE SEVERE THAN THE PASSENGER SIDE, RENDERING IT USELESS AS IT PREVENTS THE BELT FROM PROPERLY TENSIONING/RETRACTING. THIS ISSUE WAS NOTICED LAST WEEK DURING A TRIP TO NORTHERN NEVADA AREA WHERE TEMPERATURES WERE AT A LOW OF BELOW ZERO DEGREES (F), AND AFTER DRIVING ON DIRT ROADS (DESCRIBED BY BUREAU OF LAND MANAGEMENT AS ROADS ACCESSIBLE TO PASSENGER CARS).
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, Feb 24, 2018
THE TOTAL INTEGRATED POWER MODULE HAS BEGUN TO FAIL RESULTING IN DELAYED OR NO ENGINE TURNOVER WHEN IGNITION BUTTON IS PUSHED WHILE PARKED (ALTHOUGH REMOTE START ON KEY FOB WORKS FINE, BATTERY IS FINE AND STARTER IS FINE), DRIVER SEAT MOVING ON ITS OWN WHILE DRIVING ON HIGHWAY, HEADLIGHTS FAILING AT NIGHT WHILE DRIVING ON SUBURBAN STREETS, ETC.
Power train, Air bags, Feb 21, 2018, crash
TL* THE CONTACT OWNED A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE DETACHED FROM THE VEHICLE AND THE CONTACT STRUCK A DITCH ON THE SIDE OF THE ROAD. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND SPINE. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN), BUT THE PARTS WERE UNAVAILABLE PRIOR TO THE CRASH. THE FAILURE MILEAGE WAS 48,000. *BF *TT THE CONSUMER STATED THAT THE TIRE WAS NOT THE CAUSE OF THE ACCIDENT BUT THAT THE TIRE OFF AT THE TOW YARD.*TR
Electrical system, Feb 21, 2018
COPY OF A LETTER TO CHRYSLER CHAIRMAN AND CHIEF EXECUTIVE OFFICE SERGIO MARCHIONNE REGARDING SAFETY CONCERNS ABOUT A 2014 JEEP OVERLAND. *LD THE CONSUMER STATED THE THERE WAS NO REPAIR AVAILABLE FOR THE SAFETY RECALL. THE CONSUMER STATED WHILE DRIVING A BATTERY ICON ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER ADVISED THE ALTERNATOR FAILED AS PER THE RECALL. *JS
Seat belts, Feb 19, 2018
I HAVE 60K MILES ON MY JEEP, AND NO DEALERSHIP WILL REPLACE THE PLASTIC TOP LOOP PART ON THE SEAT BELT. BOTH ARE CRACKED WHICH CAUSES MY SEAT BELT TO NOT RETRACT. THE DEALERSHIP AND THE MAINTENANCE BOTH AGREE THEY HAVE NEVER SEEN ANYTHING LIKE IT. THEY STATED I'M NOT COVERED BY WARRANTY AND WON'T REPLACE IT. BOTH FRONT ONES WENT OUT. JEEP JUST LOST A CUSTOMER.
Electrical system, Service brakes, Feb 12, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000(ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR MONTHS. THE DEALER (ROCKETTOWN CHRYSLER DODGE JEEP RAM, 1221 N H ST, LOMPOC, CA 93436, (805) 617-3000) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Engine, Feb 7, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A PREMATURE OIL LEAK UNDER THE VEHICLE. THE DEALER (RIVERDALE CHRYSLER JEEP DODGE RAM, 5869 BROADWAY, BRONX, NY 10463, (718) 548-2800) INSPECTED THE VEHICLE AND STATED THAT THE MANUFACTURER WAS AWARE OF A KNOWN ISSUE WITH THE OIL HOUSING FILTER. THE MANUFACTURER HAD A CAMPAIGN TO REPLACE THE SEAL, WHICH THEY STATED THAT THE CONTACT'S VEHICLE WAS INCLUDED IN; HOWEVER, THE DEALER HAD NOT FULLY INSPECTED THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Steering, Electrical system, Engine, Feb 5, 2018
MY JEEP AS THE T36 ALTERNATOR RECALL. MY VEHICLE RECENTLY WAS AFFECTED BY THIS RECALL AND IT'S EXTREMELY DANGEROUS. MY ENTER VEHICLE POWERED OFF AND THAT LEFT ME WITH NO POWER STEERING OR MUCH CONTROL OF THE VEHICLE WHILE TRAVELING DOWN THE ROAD.. WHEN I WAS ABLE TO GET TO A SAFE LOCATION I FOUND MY ALTERNATOR SMOKING HEAVY AND MY CAR WAS COMPLETELY DEAD. I TOOK THE JEEP TO THE DEALERSHIP AND THE ONLY CURRENT FIX IS TO REPLACE THE ALTERNATOR WITH THE SAME FAULTY DESIGN THAT FAILED IN THE FIRST PLACE. THIS IS EXTREMELY DANGEROUS IF THIS WOULD HAVE FAILED AT A HIGHER RATE OF SPEED OR IN ANY DAILY DRIVING SITUATION. I CANNOT BELIEVE CHRYSLER IS GETTING AWAY WITH THIS.
Electrical system, Feb 5, 2018, fire
THURSDAY AFTERNOON, THERE WAS A FAINT SOUND OF A BELT WHIRRING OR SIMILAR, BUT NO CHANGE TO DRIVING. GABRIEL NOTED A WEIRD SMELL WHEN WE PARKED AT HOME, BUT I DIDN'T SMELL IT. I DROVE TO A MEETING AND NOTICED THE SOUND AGAIN, BUT NO LIGHTS ON OR CHANGE TO DRIVING. FRIDAY MORNING, I DROVE TO SCHOOL AND THE BATTERY LIGHT CAME ON, BUT NO OTHER CHANGES. FRIDAY AFTERNOON I DROVE FROM SCHOOL AT 1:20 TO HWY 12 AND MISSION ON MY WAY HOME. WITHIN A FEW BLOCKS THE BATTERY LIGHT CAME ON AND A NOTICE TO GO TO BATTERY SAVE MODE CAME ON. BY MIDDLE RINCON, I STARTED TO SMELL SOMETHING, BUT NO CHANGE OTHERWISE. AT THAT LIGHT, ANOTHER DRIVER WAVED ME DOWN AND WE PULLED INTO VALERO. HE HELPED ME LIFT THE HOOD, WHICH HAD BILLOWING SMOKE BY THEN COMING OUT, AND HE SAID IT LOOKED LIKE THE ALTERNATOR, BUT DID NOT SEE FIRE. I THEN CALLED LITHIA AND THEN AAA TO GET A TOW TO LITHIA, BECAUSE I WAS CONCERNED ABOUT DRIVING IT ANY FURTHER. I WAS CHARGED $5 FOR THE EXTRA .2 MILES OF THE 5.2 MILES IT TOOK ME TO GET TOWED. I REMEMBERED THAT WHEN I GOT MY OIL CHANGE IN LATE DEC-EARLY JAN, BOB TOLD ME THERE WAS A RECALL ON THE ALTERNATOR, BUT THERE WAS NO PART OR SOLUTION AVAILABLE YET. I DID NOT RECEIVE A RECALL LETTER, BUT RESEARCHED TODAY THAT PEOPLE RECEIVED IT IN JULY 2017. MY DEALERSHIP INSISTS ON GOING THROUGH MY EXTENDED WARRANTY AND A $200 DEDUCTIBLE AND DID NOT GIVE ME A CAR FOR THE DAYS IT'S BEEN THERE SO FAR. I HAVE FILED A COMPLAINT WITH THE COMPANY'S RECALL DEPARTMENT.
Seat belts, Feb 5, 2018
TAKATA RECALL: DRIVER SEAT BELT WILL NOT RETRACT PROPERLY AS IT SHOULD, MUST BE GUIDED WITH HAND TO BRING IT BACK TO ORIGINAL STANDING POSITION. NOT COVERED BY DEALERSHIPS OR EXTENDED BUMPER TO BUMPER WARRANTIES.
Electrical system, Service brakes, Feb 5, 2018, fire
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS SLOW TO PICK UP SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE VEHICLE WAS DIFFICULT TO START. THE BATTERY WAS INSPECTED BY THE CONTACT AND THE DRIVER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO THE DEALER (MICHIANA CHRYSLER DODGE JEEP RAM FIAT, 120 W MCKINLEY AVE, MISHAWAKA, IN 46545, (574) 254-2010) WHERE IT WAS DIAGNOSED THAT THE ABS MODULE PREMATURELY MELTED AND NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO VERIFY THE CAUSE OF THE FAILURE AND INDICATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED. THE MANUFACTURER ISSUED THREE RECALLS ON THE BRAKES AND FIVE RECALLS FOR THE ELECTRICAL SYSTEM. THE FAILURE WAS REPORTED TO THE MANUFACTURER TO DETERMINE IF THEY COULD DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Feb 3, 2018
THERE IS A SAFETY RECALL FOR A POSSIBLE FAILING GENERATOR FOR MY VEHICLE BUT I HAVE NOT BEEN INCLUDED IN THE RECALL AND AM WORRIED ABOUT MY VEHICLE SUDDENLY STALLING AND CAUSING AN ACCIDENT. I HAVE A 204 WITH A 3.6 8 SPEED ENGINE THAT WAS MANUFACTURED DURING THE TIME PERIOD INDICATED THE RECALL IS # 14V634000.
Electrical system, Feb 2, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000(ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Visibility/wiper, Jan 31, 2018
THE REAR BACKUP CAMERA HAS BECOME DEFECTIVE AS CONDENSATION HAS GOTTEN INTO IT. REPLACEMENT IS NEEDED BUT THIS IS CLEARLY SOMETHING THAT SHOULD BE COVERED UNDER A RECALL. THE CAMERA IS VERY BLURRY AND YOU CANNOT SEE THINGS IN FOCUS AS YOU ARE BABBLING UP THE VEHICLE. THIS PRESENTS A DEFINITIVE SAFETY HAZARD.
Seat belts, Jan 31, 2018
CHRYSLER WILL NOT COVER A MALFUNCTION IN THEIR SEAT BELTS. THEY ARE DIRECTLY RESPONSIBLE FOR SEAT BELT NOT WORKING AND WILL NOT COVER THEIR PARTS UNDER ANY WARRANTIES LEAVING ME TO DRIVE AROUND WITH A NON-WORKING SEAT BELT. IF THE ISSUE WAS BECAUSE OF MY DOING I WOULD BE MORE WILLING TO PAY TO HAVE IT FIXED - THE PROBLEM IS THEIR PLASTICS BREAK WITHOUT NOTICE (PICTURE ATTACHED). I HAVE A BARELY 4 YEAR OLD CAR AND THE SEAT BELT IS ALREADY BROKEN AND HAVE GOTTEN NO HELP FROM ANY JEEP DEALERSHIP. I WAS UNDER THE ASSUMPTION IT WAS FEDERAL LAW TO MANDATE A LIFETIME WARRANTY ON SEAT BELTS SINCE IT IS A SAFETY ISSUE.
Other or unspecified, Jan 31, 2018
WE TOOK OUR VEHICLE IN FOR ROUTINE SERVICE AND WERE INFORMED THAT WE NEEDED AN OIL COOLER AS WELL AS A RADIATOR. THE ESTIMATED COST TO REPAIR IS $1300.00. THE VEHICLE IS NOT VERY OLD FOR THIS TYPE OF ISSUE.
Suspension, Jan 30, 2018
SUSPENSION CREEKS AND CRACKS IN COLD WEATHER.
Other or unspecified, Jan 30, 2018
LEATHER DASH COMING UNGLUED, BUBBLING ALL OVER.