2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Electrical system, May 11, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Electrical system, Engine, May 9, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE AWAY. THE CONTACT STATED THAT THE VEHICLE ALSO STALLED ON ANOTHER OCCASION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,300.
Electrical system, May 1, 2017, fire
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE "BATTERY VOLTAGE LOW" INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED INTO A PARKING LOT AND THE DRIVER NOTICED SMOKE FROM THE HOOD. THE DRIVER OPENED THE HOOD AND NOTICED THAT THE ALTERNATOR WAS ON FIRE. THE DRIVER EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Air bags, Apr 29, 2017
THURSDAY EVENING MY HUSBAND WAS BACKING OUT OF OUR GARAGE AT OUR HOUSE. WHEN HE GOT TO THE STREET (A RESIDENTIAL ROAD) HE PUT THE CAR INTO DRIVE AND THAT'S WHEN THE DRIVER'S HEADREST DEPLOYED (SEPARATED FROM THE PLASTIC PIECE LIKE AN AIRBAG, HEADREST RESTRAINT ACTIVATION THING) HITTING MY HUSBAND IN THE BACK OF THE HEAD FORCEFULLY. HE DID NOT HIT ANYTHING OR RUN OVER ANYTHING WHILE BACKING OUT. NO OTHER AIRBAG DEPLOYED IN THE CAR, JUST THAT ONE. HE PULLED BACK INTO THE GARAGE AND TOLD ME WHAT HAPPENED. WE GOT ON CHRYSLER'S MOPAR WEBSITE TO SEE IF THERE WERE ANY RECALLS REGARDING THAT PART. THERE WERE NO CURRENT RECALLS ON OUR VEHICLE AND WE WERE UP-TO-DATE WITH ALL THE RECALLS ON OUR VEHICLE. WE CONTACTED CHRYSLER SEVERAL TIMES AND GOT NOWHERE WITH THEM, BUT THE FIRST REPRESENTATIVE WE TALKED TO DID GIVE US A CASE NUMBER. THEY ARE BASICALLY SAYING IT IS OUT OF THEIR HANDS AND IN THE DEALERSHIPS. WE THEN CONTACTED THE DEALERSHIP WHERE WE PURCHASED AND SERVICE OUR JEEP. THEY TOLD US TO HAVE IT TOWED THERE AND THEY WILL INSPECT THE PROBLEM. EVEN IF THEY FIX THE PART OR RESET THE AIRBAG THING, I AM STILL SCARED TO DRIVE MY CAR TO AND FROM WORK AND TRANSPORT MY CHILD. *TR
Electrical system, Apr 26, 2017
ON FEB 10TH 2017 WHILE DRIVING TO WORK THE CAR LOST ITS POWER IN THE MIDDLE OF THE HIGHWAY, ABS FAILED, POWER STEERING FAILED, AND EVERY INDICATOR ON THE DASH BOARD LIT UP. WHEN THE CAR FINALLY STOPPED, CAR SHUT DOWN WHILE IT WAS IN GEAR. AFTER FURTHER INSPECTION AT THE JEEP DEALERSHIP, IT WAS DETERMINED THAT ALTERNATOR WAS AT FAULT AND CAUSED THE CAR TO STALL AND ELECTRONICS TO FAIL. COSTING $1,600 IN REPAIRS
Air bags, Apr 24, 2017
IT BROKE AND IT HIT MY WIFE IN THE HEAD, NEED TO BE REPLECED AND PROGRAMED TO REPLACE IT THE DEALER WANTS 570.00 DLS
Electrical system, Vehicle speed control, Service brakes, Apr 19, 2017
MULTIPLE PROBLEMS WITH THE FORWARD COLLISION WARNING (FCW) AND ADAPTIVE CRUISE CONTROL (ACC) SYSTEMS 1) SYSTEM WILL ISSUE FALSE BRAKE WARNINGS (AND APPLY BRAKES IF ENABLED) ON CLEAR STRAIGHT ROADS WITH NO OTHER CARS OR OBSTRUCTIONS. 2) SYSTEM WILL DISABLE ITSELF AT RANDOM INTERVALS DISABLE ITSELF FOR A PERIOD OF TIME (10-20 MINUTES). ONLY NOTIFICATION IS BRIEF "FCW/ACC SYSTEM DISABLED" NOTIFICATION IN GAUGE CLUSTER - NO AUDIO WARNING THAT IMPORTANT SAFETY SYSTEM DISABLED ITSELF. 3) WHEN USING ACC, WHEN VEHICLE RESUMES SET SPEED AFTER AUTONOMOUS BRAKING, VEHICLE WILL ACCELERATE INTO BACK OF NEXT VEHICLE AHEAD - HAVE TO MANUALLY INTERVENE AND APPLY BRAKES TO PREVENT COLLISION. NOTE THAT THIS VEHICLE USES A BOSCH LRR3 RADAR SENSOR SYSTEM FOR THE FCW AND ACC FEATURES. VEHICLE HAS BEEN INTO JEEP DEALERS FOR SERVICE FOR THIS ISSUE FIVE TIMES, AND EVEN AFTER OPENING STAR CASE WITH JEEP/CHRYSLER FCA, STILL NO FIX FOR THIS SERIOUS SAFETY ISSUE.
Other or unspecified, Apr 9, 2017
CHROME METAL INTERIOR TRIM IS PEELING OFF. THIS IS HAPPENING ON DRIVER'S DOOR HANDLE AND CUP HOLDER AREA. AS A RESULT, THE EDGES ARE RAZOR SHARP AND HAVE CUT MY HANDS ON TWO DIFFERENT OCCASIONS CAUSING LACERATIONS.
Seats, Apr 7, 2017
THE ACTIVE HEAD RESTRAINT (HEADREST) OF MY JEEP DEPLOYED WHILE DRIVING DOWN THE HIGHWAY CAUSING ME TO SWERVE INTO THE OTHER LANE. LUCKILY, THERE WEREN'T ANY CARS IMMEDIATELY AROUND ME SO I WAS ABLE TO REGAIN CONTROL AND CONTINUE ON WITHOUT INJURY. I BELIEVE THIS COULD BE A VERY DANGEROUS DEFECT IN OTHER SITUATIONS. THE ACTIVE HEAD RESTRAINT IS INTENDED TO GO OFF IN A COLLISION TO PREVENT WHIPLASH FROM AIRBAG DEPLOYMENT AS FAR AS I UNDERSTAND. MY VEHICLE WAS NOT IN AN ACCIDENT OR TOUCHED IN ANY WAY, SIMPLY TRAVELING STRAIGHT DOWN THE HIGHWAY. THIS WAS CONFIRMED BY AN INSPECTION AT THE LOCAL JEEP DEALERSHIP.
Electrical system, Other or unspecified, Apr 6, 2017
SHIFTER DOESN'T WORK. CAR WOULDN'T SHIFT TO PARK AND THE CAR ENGINE WOULDN'T SHUT OFF
Power train, Apr 5, 2017
THE OIL FILTER HOUSING PART NUMBER 68105583AF CRACKS ON 2014 MODELS CAUSING OIL LEAKS. THERE IS A POTENTIAL FOR FIRE WHILE DRIVING. THIS IS A KNOWN ISSUE AND THERE IS A BACK ORDER OF SEVERAL THOUSAND FOR THIS PART.
Exterior lighting, Apr 3, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING THE VEHICLE AT NIGHT, THE CONTACT WAS CONCERNED THAT THE HEADLAMPS DID NOT PROJECT FAR ENOUGH AHEAD OF THE VEHICLE TO MAKE IT SAFE TO DRIVE AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED, BUT THE ISSUE WAS DUE TO THE DESIGN OF THE HEADLAMPS AND THE WATTAGE OF THE BULBS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,500. THE VIN WAS NOT AVAILABLE.
Power train, Mar 29, 2017
ON THREE OCCASIONS IN THE SPRING OF 2016 THE VEHICLE ROLLED BACKWARDS ON A SLIGHT INCLINE WITH THE ENGINE OFF, IN PARK WITH THE PARKING BRAKE ENGAGED. ON ONE OF THOSE OCCURRENCES I WAS EXITING THE VEHICLE AND HALFWAY OUT WHEN IT BEGAN TO ROLL. I WAS ALMOST CAUGHT BETWEEN THE VEHICLE WITH AN OPEN DRIVERS DOOR AND A RETAINING WALL IN MY DRIVEWAY. I MANAGED TO JUMP BACK IN AND STOP THE VEHICLE. IN MARCH OF 2017 THE VEHICLE ROLLED FORWARD WHILE FACING IN THE OPPOSITE DIRECTION ON THE SAME INCLINE WITH THE ENGINE RUNNING, THE VEHICLE IN PARK AND THE PARKING BRAKE ENGAGED. AFTER IT HAPPENED THE FIRST TIME I WAS ABLE TO RECREATE THE PROBLEM TWO ADDITIONAL TIMES WITHIN A SPAN OF 2 MINUTES.
Electrical system, Electronic stability control (ESC), Engine, Mar 23, 2017
"TAKATA RECALL" DRIVING TO WORK MY CAR MADE A LOUD WHISTLING NOISE AND THE BATTERY LIGHT CAME OUT. I LET IT SIT DURING WORK AND AFTER WORK I STARTED IT UP. I THEN HOPPED IN AND WHILE DRIVING I NOTICED A BURNING SMELL COMING INTO THE TRUCK AND IT WAS SMOKING FROM THE HOOD AT A STOP LIGHT. I PROCEEDED HOME AND THE SMOKE WAS NOW INSIDE THE CAR. MY BABY COUSIN WAS IN THE CAR AND HE BEGAN COUGHING, THAT'S WHEN I LOOKED OVER AND NOTICED IT WAS VERY SMOKY IN THE CAR. I KEPT DRIVING HOME (THE STREET WAY) ROLLED THE WINDOW DOWN SLIGHTLY FOR VENTILATION AND NOTICED THAT MY PARKING SENSE LIGHT CAME ON. AT THE NEXT LIGHT, MY ABN LIGHT CAME ON ALONG WITH THE CHECK ENGINE LIGHT, AND SEVERAL OTHER LIGHTS. THAT BEGAN TO SCARE ME AND I KNEW IT WASN'T JUST MY BATTERY. THE NEXT TIME I TOOK MY FOOT OFF OF THE BRAKE THE SMOKE FROM THE HOOD INCREASED AS WELL AS IN THE CAR. THE WINDSHIELD WIPERS BEGAN GOING CRAZY, AND I COULD TELL THAT THE CAR WASN'T LETTING ME USE THE GAS ANYMORE AND THE WHEEL BEGAN TO LOCK UP. THIS REALLY MADE ME NERVOUS BECAUSE IT WAS EXTREMELY HARD TO TURN IT. AT THIS POINT IM PANICKING AND CAUSING TRAFFIC. PULLING INTO A SAFE LOCATION,THE WHEEL WAS COMPLETELY LOCKED AT THIS POINT AND EVEN PUSHING THE BRAKE WAS HARD. AFTER COMING TO A COMPLETE STOP THE CAR WOULDN'T LET ME PUT IT IN PARK, THEN THE VEHICLE JUST SHUT OFF. THE SMOKING CONTINUED FOR A FEW MINUTES BUT I JUMPED OUT AS SOON AS IT CAME TO A STOP. LUCKILY I TOOK ANOTHER ROUTE HOME OR ELSE I WOULD HAVE BEEN ON THE HIGHWAY WHEN THIS HAPPENED. I THEN CALLED AAA AND WAITED OUTSIDE TO GET THE TRUCK TOWED. IT TOOK THEM 25 MINUTES TO COME AFTER A 5 MINUTE PHONE CALL REQUESTING THEIR SERVICES. I GOT MY BELONGINGS OUT OF THE TRUCK AND IT STILL SMELLED LIKE BURNT SMOKE EVEN AFTER WAITING WITH THE WINDOW CRACKED. I DON'T HAVE PICTURES, I HAVE VIDEOS.
Power train, Mar 23, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE GEAR BECAME STUCK IN PARK WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,496.
Service brakes, Mar 20, 2017
THE VEHICLE WENT IN FOR 4 RECALLS THAT I WAS NEVER NOTIFIED OF, OTHER THAN A FLIER FROM AUTONATION SAYING I HAVE 4 OPEN RECALLS. I CONTACTED AND SCHEDULE THIS IMMEDIATELY UPON RECEIPT. THEY WERE LOOKING AT THE BRAKE BOOSTER RECALL AND FOUND THE MASTER CYLINDER TO BE SHOT. I'VE DRIVEN LOTS OF CARS FOR OVER A MILLION MILES AND NEVER HAD A MASTER CYLINDER GO BEFORE. THIS IS ALARMING THAT AT 45K MILES THIS IS SHOT. THIS PART MUST BE DEFECTIVE. IN ADDITION, THIS APPEARS TO BE A COMMON OCCURENCE WITH 193 SUCH COMPLAINTS ON CARCOMPLAINTS.COM. I'VE TALKED TO FIAT CHRYSLER AND THEY ARE REFUSING TO ASSIST WITH THIS. I AM CERTAIN THEY ARE CORRECT IN IDENTIFYING THE ISSUE AS I HAVE NOTICED SOME BREAK DETERIORATION RECENTLY. JUST BECAUSE THERE WASN'T AN ACCIDENT INSTALLING FAULTY BRAKE MASTER CYLINDERS ON VEHICLES IS A HIGHLY DANGEROUS PROPOSITION.
Other or unspecified, Mar 17, 2017
MY SUNROOF EXPLODED TODAY. I WAS DRIVING AT 50 MPH, EXTERNAL TEMP. IS 30 DEGREES AND SUNNY. THERE WERE NO CARS AROUND ME TO THROW A ROCK. THERE WAS NOTHING OVERHEAD. I WAS DRIVING ON ROUTE 137 IN MAINE, A WELL PAVED ROAD IN A FAIRLY RURAL AREA. I HAD THE SHADE CLOSED, AS I ALWAYS DO. I HEARD AND EXPLOSIVE NOISE DIRECTLY OVERHEAD. THERE WAS IMMEDIATE LOUD WIND NOISE ABOVE MY HEAD. I PULLED OVER AND OPENED THE SUNSHADE. THE SUNROOF WAS SHATTERED AND THE ENTIRE CENTRAL PORTION WAS GONE. ALL OF THE SHATTERED GLASS AROUND THE EDGES WAS CONVEX, BOWED OUTWARD AWAY FROM THE CAR.
Service brakes, Mar 17, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND THE BRAKE BOOSTER AND BRAKE FLUID NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,800.
Fuel/propulsion system, Mar 7, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE REFUELING THE VEHICLE, THE NOZZLE WOULD INTERMITTENTLY SHUT OFF AFTER TWO TO THREE GALLONS HAD BEEN FILLED INTO THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER NECK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Other or unspecified, Mar 6, 2017
WHILE DRIVING ON A CITY STREET AND APPROACHING A BUSY INTERSECTION, MY WINDSHIELD WIPERS STARTED IN MOTION AND THE LIGHTS ON THE DASHBOARD LIT UP FOR A BRIEF SECOND, TO INCLUDE THE BATTERY LIGHT. THE STOP LIGHT WAS RED AND I FULLY STOPPED. WHEN THE LIGHT TURNED GREEN, I STEPPED ON THE GAS TO ACCELERATE TO MAKE A LEFT TURN INTO THE INTERSECTION WHEN MY VEHICLE MOVED MERE INCHES BEFORE IT COMPLETELY SHUTDOWN. THIS ALL HAPPENED WITHIN A MINUTE WITH NO WARNING. TWO TRUCKS ATTEMPTED TO JUMP MY JEEP, BUT ALL THAT HAPPENED WAS THE JUMPER CABLES STARTED TO SMOKE AND HEAT TO THE POINT THEY WERE UNTOUCHABLE. I HAD TO HAVE MY JEEP TOWED TO A NEAR BY CHRYSLER DEALERSHIP WHERE THE ALTERNATOR AND BATTERY FAILED AND HAD TO BE REPLACED. THERE IS A SIMILAR RECALL FOR 2014 JEEP GRAND CHEROKEES DEALING WITH THE ALTERNATOR, BUT I WAS TOLD THAT MY JEEP WAS MANUFACTURED WITH A 180AMP AND NOT THE 160AMP LISTED IN THE RECALL.
Other or unspecified, Mar 6, 2017
VEHICLE WAS IN PARK AND WHEN I STARTED MY VEHICLE UP I LOOKED TO MY RIGHT AND NOTICED THE ACTIVE HEADREST ON JUST THE FRONT PASSENGER SIDE FAILED AND HAD EJECTED ON IT'S OWN WITHOUT BEING IN A COLLISION. I BROUGHT MY VEHICLE TO THE HELFMAN DODGE CHRYSLER JEEP RAM DEALERSHIP 7720 KATY FWY, HOUSTON, TX 77024. I AM BEING CHARGED FOR THE REPLACEMENT OF AN ENTIRELY NEW HEADREST WHEN MINE FAILED BY DESIGN.
Fuel/propulsion system, Mar 4, 2017
MY JEEP ONLY HAS 41000 MILES ON IT. THE CHECK ENGINE LIGHT IS ON SO THERE FOR I CANT EVEN GET A VA.INSPECTION ON IT. THE REMOTE START WILL NOT WORK AS LONG AS CHECK ENGINE LIGHT IS ON. I HAD IT CHECKED AND WAS TOLD IT WAS THE FUEL NECK WAS LEAKING AIR AND LOST ITS SEAL. JUST THE PART TO FIX IT COST AROUND $ 500.00 PLUS THE LABOR AT $250.00 THIS IS A NEW IDEA FROM JEEP NOT TO HAVE A GAS CAP FOR THE FUEL NECK. I THINK THIS SHOULD BE A RECALL BY JEEP SINCE THEIR NEW IDEA DOES NOT WORK. 2014 WAS THE FIRST YEAR THAT JEEP DOSN'T HAVE A GAS CAP. JUST THINK, I INVESTED $42000.00 IN MY JEEP WITH ONLY 41000 MILES ON IT AND I CANT GET A VA. INSPECTION STICKER ON IT WITHOUT SPENDING ANOTHER $750.00 ON IT, JUST BECAUSE THEIR NEW IDEA DOESN'T WORK. I HOPE YOU CAN HELP ME WITH THIS PROBLEM. THANK YOU.
Power train, Service brakes, Mar 2, 2017
THE VEHICLE ROLLED DOWN THE DRIVEWAY WHEN IT WAS IN PARK AND THE IGNITION WAS OFF. IT DID NOT SLIDE, IT ROLLED. I IMMEDIATELY DROVE IT BACK UP THE DRIVEWAY, PUT IT IN PARK, SET THE PARKING BRAKE, AND TURNED OFF THE IGNITION. I EXCITED THE VEHICLE, AND ABOUT 2 MINUTES LATER IT DID THE SAME THING. PLEASE NOTE: THE JEEP HAD ALREADY RECEIVED THE SOFTWARE UPDATE FOR THE APRIL 2016 RECALL INVOLVING THE GEAR SHIFTER/ROLLAWAYS (SEE EA1600). I BELIEVE THIS IS A DIFFERENT ISSUE BECAUSE THE IGNITION WAS OFF WHEN THE ROLLAWAYS OCCURRED.
Power train, Mar 2, 2017, crash
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE ROLLED AND STRUCK RESIDENCE- CAUSED FRONT END DAMAGES. DEALERSHIP REFUSES TO REPAIR RECALL AT NO COST TO CONSUMER. *SMD THE STATED SHE WAS NOT AWARE OF A RECALL, PRIOR TO THE INCIDENT. *JB
Steering, Engine, Feb 27, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE VEHICLE SHUT OFF, THE STEERING WHEEL SEIZED, AND THE POWER STEERING WARNING INDICATOR FAILED TO ILLUMINATE. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.