2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Electrical system, Exterior lighting, Feb 23, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE LOW BEAM HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000. THE VIN WAS NOT AVAILABLE.
Power train, Feb 22, 2017
WHILE DRIVING ON THE HIGHWAY A DASH WARNING APPEARED THAT SAID TRANSMISSION FAILURE, PUT CAR IN PARK. AT THAT POINT THE GAS PEDAL STOPPED WORKING AND THE VEHICLE SLOWED DOWN ON ITS OWN. MEANWHILE ALMOST CAUSING AN ACCIDENT WHILE TRYING TO MAKE IT TO THE BREAKDOWN LANE. THE FIRST TIME HAPPENED AT 19K MILES, 2ND 29K MILES AND THE TRANSMISSION WAS COMPLETELY REPLACE, 3RD TIME 42K ALL 3TIMES ALMOST CAUSING AN ACCIDENT ON THE HIGHWAY. THIS IS AN UNSAFE VEHICLE FOR ANY PERSON TO BE DRIVING. ALL INCIDENTS BETWEEN 5/2015 AND 1/2017
Service brakes, Feb 17, 2017
I FILED CASE # 10854550 ON 4/9/16 FOLLOWING AN ACTIVE BRAKING SYSTEM MALFUNCTION WHERE MY VEHICLE BRAKED ON ITS OWN WITH NO VEHICLES OR OTHER OBSTACLES IN MY PATH ON 3/31/16. I FILED CASE #10948159 FOLLOWING AN INCIDENT ON 1/9/17 WHERE THE COLLISION WARNING SYSTEM WENT OFF AND THE ACTIVE BREAKING FEATURE ENGAGED, DESPITE NO RISK OF COLLISION. FURTHER, THE ACTIVE BREAKING FEATURE WAS TURNED OFF IN MY VEHICLE SETTINGS. THE DEALERSHIP SERVICE DEPARTMENT HAS REPORTED TO ME THAT NOTHING IS WRONG WITH MY VEHICLE, FOLLOWING AN INSPECTION. BUT YET AGAIN, ON JANUARY 31, 2017, MY COLLISION WARNING SYSTEM WENT OFF AND THE ACTIVE BREAKING FEATURE ENGAGED, DESPITE NO RISK OF COLLISION. THE FEATURE HAS REMAINED DISABLED PER MY VEHICLE SETTINGS. IN THIS INSTANCE I WAS DRIVING IN STOP AND GO TRAFFIC WITH MY COUSIN AND MY ALMOST 19 MONTH OLD SON IN THE CAR. OUT OF NOWHERE, THE SYSTEMS LISTED ABOVE ENGAGED. I REALLY DO NOT KNOW WHAT TO DO. I FEEL AT RISK, AND WORSE, I FEEL I AM ENDANGERING MY CHILD BY DRIVING IN MY CAR. SHORT OF SELLING IT AND PASSING THIS RISK ON TO SOMEONE ELSE, I AM AT A LOSS IN TERMS OF WHAT CAN BE DONE.
Exterior lighting, Feb 13, 2017
2014 JEEP GRAND CHEROKEE OVERLAND: THE HO HEADLIGHTS TURN THEM-SELF OFF UPON NIGHT DRIVING. THIS IS WITH THE AUTO HEADLIGHT SWITCH ON AS WELL AS THE SWITCH TURNED ON. CONTACTING THE DEAL AS WELL AS MANUFACTURE ((800)-247-9753), CASE NUMBER 31082574, I WAS INFORMED THAT THIS IS NOT A RECALL ISSUE. I FEEL THIS IS A VERY DANGEROUS SAFETY ISSUE.
Power train, Visibility, Engine, Feb 10, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THERE WAS PUDDLE OF FLUID UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONDENSER LEAKED. THE CONDENSER, AIR CONDITIONER, AND TRANSMISSION FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Electrical system, Feb 9, 2017, fire
THE ALTERNATOR STARTED SMOKING AFTER DRIVING IT 1/4 MILE AND THEN STOPPING. ALTERNATOR WAS SMOKING WHILE THE VEHICLE WAS IN MOTION. ALTERNATOR CONTINUED TO SMOKE AFTER THE VEHICLE STOPPED. THE ALTERNATOR TURNED A CLOUDY BLACK BECAUSE OF THE SMOKE AND THE CAR SUDDENLY DID NOT WORK. VEHICLE WAS TOWED (FOR FREE) TO RAF'S AUTO REPAIR IN KAPOLEI, HI AND FIXED. THE MECHANIC SAID THAT THE ERROR CODE FOR THE JEEP STATED THAT THE ALTERNATOR SUDDENLY FAILED FOR UNKNOWN REASONS. MOST LIKELY A FAULTY ALTERNATOR. THE GRAND TOTAL TO FIX THIS ISSUE WAS $863. I CALLED CHRYSLER TO SEE IF MY VEHICLE HAD A FAULTY ALTERNATOR RECALL. IT DID NOT. SO I COULD NOT GET IT FIXED BY CHRYSLER. I GATHER FROM THE 10 RECALLS ON MY VEHICLES YEAR MAKE AND MODEL GROUP, THAT THIS ALTERNATOR WAS A FACTORY DEFAULT AND I SHOULD NOT BE PAYING FOR IT. THIS ISSUE SHOULD BE TAKEN INTO CONSIDERATION BY CHRYSLER COMPANY AND I BELIEVE THAT CHRYSLER SHOULD PAY FOR THIS REPAIR BILL.
Electronic stability control (ESC), Feb 8, 2017
A MESSAGE ON THE UCONNECT SCREEN POP UP SEVERAL TIMES A DAY IN BRIGHT RED SAYING THE FOLLOWING MESSAGE: 9-1-1 VEHICLE PHONE REQUIRES SERVICE PLEASE CONTACT YOUR DEALER. WHEN THAT HAPPENS THE ASSIST/ 911 EMERGENCY BUTTON ON THE REARVIEW MIRROR LIGHTS UP RED AND IS ENOPERABLE/NO LONGER WORKING. THE RADIO CHANGES CHANNEL ON ITS OWN AND THE CLOCK CONTINUES TO CHANGE TIME/ WITH ENOPERABLE GPS SYSTEM. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND IN MOTION NO MATTER WHERE THE LOCATION. THIS HAVE BEEN GOING SINCE 2016.
Visibility/wiper, Feb 5, 2017
THE DRIVER'S SIDE MIRROR OBSTRUCTS OBJECTS ON THE LEFT FORWARD SIDE OF THE VEHICLE. THE POSITION OF THE MIRROR IS TOO HIGH AND TOO LARGE, THEREFORE BLOCKING THE RANGE OF VISION ON THE LEFT FORWARD SIDE OF VEHICLE. I'M OF AVERAGE HEIGHT (5 FT, 8IN), AND HAVE ATTEMPTED TO CORRECT THIS ISSUE BY RAISING THE SEAT VERY HIGH. UNFORTUNATELY, I'M HAVING THE SAME ISSUE. THE ISSUE IS PARTICULARLY BAD IN URBAN/CITY DRIVING. IT COMPLETELY BLOCKS OUT PEDESTRIANS IN CROSSWALKS WHILE MAKING LEFT TURNS. THIS HAS CAUSED NUMEROUS ISSUES, AND IN ONE CASE, ALMOST STRIKING A PEDESTRIAN. I NEVER SAW THEM, MY PASSENGER ALERTED ME. *TR
Electrical system, Feb 3, 2017
OWNER HAS BEEN HAVING ONGOING ISSUE WITH HEAD UNIT IN 2014 JEEP GRAND CHEROKEE LIMITED W/44K MILES. VEHICLE WAS ORIGINALLY BOUGHT BACK BY JEEP FOR ELECTRICAL ISSUES THEN RESOLD. RADIO UNIT WAS ALREADY REPLACED TWICE BY THE PREVIOUS OWNER AND THE NEW OWNER IS BEING ASKED TO REPLACE IT FOR A THIRD TIME OUT OF POCKET. HEAD UNIT FREEZES RENDERING THE FUNCTIONS UNUSABLE. ADDITIONALLY, THE SCREEN REMAINS BLACK ON START UP PREVENTING USE OF THE RADIO, PHONE, REAR BACKUP CAMERA AND USE OF THE HEAT CONTROLS SUCH AS TEMPERATURE AND AREA OF HEAT DISTRIBUTION. WILL OCCUR WHILE RUNNING AND WHEN STARTING UP. *TR
Fuel/propulsion system, Jan 29, 2017
SERVICE DEF CAME ON AT 34,000 MILES. DEALER SAID THAT THE DEF WAS CONTAMINATED WITH CRYSTALS AND THE PUMP NEEDED REPLACED. REFUSED TO COVER IT UNDER WARRANTY DUE TO CONTAMINATION. ONLY PEAK BLUE DEF WHICH MEETS ISO 22241 HAS BEEN USED IN THE VEHICLE. DEALERSHIP THEN TOLD US TO DRIVE THE VEHICLE UNTIL THE BACK ORDERED PART WAS AVAILABLE. WHEN QUERIED ABOUT THE VEHICLE GOING INTO "LIMP MODE" THEY AGREED IT WAS A POSSIBILITY. THEY WOULD NOT PROVIDE A LOANER VEHICLE UNTIL THE PART ARRIVED AND WILL NOT COVER UNDER WARRANTY. THERE ARE HUNDREDS OF CASES ON JEEP FORUMS WITH THE SAME ISSUE. IT IS A SAFETY ISSUE IF A DEALER TELLS YOU TO DRIVE A VEHICLE THEY KNOW WILL GO INTO LIMP MODE, ESPECIALLLY ON A FREEWAY. WE ALSO HAVE A 14 MONTH OLD CHILD AND LIVE IN COLORADO, BREAKING DOWN ON THE SIDE OF THE ROAD IS NOT AN OPTION. THE DEALER DOES NOT RETURN PHONE CALLS AND CHRYSLER CUSTOMER CARE SIDED WITH THE DEALER AND PROVIDED NO ASSISTANCE.
Electrical system, Engine, Jan 28, 2017
WHILE DRIVING BATTERY LOW VOLTAGE ALARM OCCURRED. SHORTLY AFTER,ELECTRICAL SYSTEMS BEGAN TO SHUT DOWN, LOST POWER STEERING,THEN ENGINE SHUTDOWN. I WAS ABLE TO GET TO SHOULDER OF A MAJOR HIGHWAY. VEHICLE HAD NO POWER :ALL ELECTRICAL INDICATORS,DISPLAYS,LIGHTS,INCLUDING SHIFTER WERE OFF AND COULD NOT BE TURNED ON
Service brakes, Jan 28, 2017
I FILED CASE # 10854550 ON 4/9/16 FOLLOWING AN ACTIVE BRAKING SYSTEM MALFUNCTION WHERE MY VEHICLE BRAKED ON ITS OWN WITH NO VEHICLES OR OTHER OBSTACLES IN MY PATH ON 3/31/16. FOLLOWING THIS INCIDENT, I WENT TO THE JEEP DEALERSHIP AND SPOKE WITH A SERVICE ADVISOR WHO CHECKED FOR ERROR CODES (THERE WERE NONE) AND EXPLAINED THAT THIS MODEL AND YEAR OF JEEP HAD AN ISSUE WITH THE ACTIVE BRAKING FEATURE, STATING THAT KEEPING THE CAMERA CLEAN CAN HELP, AND HE PROCEEDED TO CLEAN MY CAMERA. BUT BECAUSE THIS WAS A KNOWN ISSUE, I DID NOT LEAVE MY VEHICLE FOR FURTHER INSPECTION. AT THE TIME OF THIS INCIDENT, MY NOT YET NINE MONTH OLD SON WAS IN THE CAR WITH ME, SO TO AVOID ANY SAFETY CONCERNS SURROUNDING THIS BRAKING FEATURE, I TURNED THE ACTIVE BRAKING SETTING OFF IN MY CAR TO DISABLE THE FEATURE. THE FEATURE HAS REMAINED OFF SINCE THAT TIME. HOWEVER ON 1/9/17 I WAS STOPPED IN TRAFFIC AT A RED SIGNAL. THE LIGHT CHANGED TO GREEN SO I PROCEEDED TO MOVE FORWARD. THE VEHICLE IN FRONT OF ME HESITATED IN MOVING FORWARD, SO I TOOK MY FOOT OFF THE GAS. BEFORE I HAD THE CHANCE TO USE THE BRAKE, THE COLLISION WARNING SYSTEM WENT OFF AND THE ACTIVE BREAKING FEATURE ENGAGED. I WAS SHOCKED, TO SAY THE LEAST. I IMMEDIATELY PULLED OVER AND CHECKED MY VEHICLE SETTINGS. THE FEATURE WAS SUPPOSEDLY STILL TURNED OFF. AT THIS POINT I WAS EXTREMELY WORRIED FOR THE SAFETY OF MY NOW 1.5 YEAR OLD SON WHO WAS ONCE AGAIN WITH ME, SO I TOOK MY VEHICLE TO THE JEEP DEALERSHIP FOR INSPECTION. THE DEALERSHIP WAS UNABLE TO RECREATE THE ISSUE, AND THEREFORE NOTHING COULD BE DONE TO ADDRESS IT. I HAD PREVIOUSLY COME TO TERMS WITH THE FACT THAT I WOULD NOT BE ABLE TO USE ONE OF THE VERY USEFUL SAFETY FEATURES OF MY VEHICLE DUE TO ITS KNOWN MALFUNCTION, HOWEVER NOW I AM AT A LOSS AS I AM CLEARLY UNABLE TO DISABLE THE FEATURE AND HAVE ANY CONFIDENCE IN KNOWING THAT IT WILL NOT ENGAGE ANYWAY.
Power train, Other or unspecified, Jan 25, 2017
ON SEVERAL OCCASIONS SINCE I BOUGHT MY JEEP NEW A LITTLE OVER 3 YEARS AGO, I THOUGHT MY JEEP WAS IN PARK AND WENT TO GET OUT AND IT WAS ACTUALLY IN REVERSE. THANKFULLY, I HAVE ALWAYS HAD ONLY 1 FOOT OUT AND NOW CHECK TO MAKE SURE IT IS IN PARK EVEN THOUGH I PUSH THE ELECTRONIC SHIFTER ALL THE WAY FORWARD. I RECEIVED A RECALL NOTICE, BUT THE LOCAL DEALER CLAIMS TO NOT HAVE THE PARTS TO FIX.
Vehicle speed control, Jan 24, 2017
SUDDEN UNINTENDED ACCELERATION "SUA" OCCURS AT A COMPLETE STOP WITH BRAKE APPLIED. FIRST TIME 08/14 AS I PULLED INTO A FORWARD FACING CURB-I HAD JUST COME TO A COMPLETE STOP AND WAS ABOUT TO PUT THE CAR IN PARK WHEN THE ENGINE LOUDLY SURGED. I WAS ASTONISHED AND GOT THE CAR INTO NEUTRAL;THE SURGING STOPPED. THE CAR WAS NEW AND I COULD NOT BELIEVE THIS HAPPENED-I WAS DUMBFOUNDED. THE SECOND TIME THE "SUA" HAPPENED WAS 01/26/15 -I CAME TO A COMPLETE STOP AT TRAFFIC LIGHT BEHIND SEVERAL CARS. AS I CAME TO A STOP WITH MY FOOT ON THE BRAKE THE CAR'S ENGINE SURGED VIOLENTLY AND THE CAR TRIED TO MOVE FORWARD. MY HUSBAND WAS A PASSENGER IN THE CAR AND WITNESSED MY FOOT WAS ON THE BRAKE. I IMMEDIATELY MOVED THE GEAR SHIFT TO NEUTRAL AND SURGING STOPPED. I RELAYED THIS INCIDENT TO JEEP SERVICE REP BY EMAIL WHO SAID HE NEVER HEARD OF THIS. THE THIRD TIME OF "SUA" WAS 6/25/15; I WAS FIRST CAR AT TRAFFIC LIGHT. I CAME TO COMPLETE STOP WITH FOOT APPLIED TO BRAKE WHEN THE ENGINE SURGED, THE CAR SQUEALED AND JUMPED ABOUT 3-4 FEET INTO THE INTERSECTION; I GOT THE GEAR INTO NEUTRAL AND THE SURGING SUBSIDED. TOOK THE CAR TO JEEP DEALER WHO TRIED TO DUPLICATE THE SITUATION OVER A PERIOD OF 14 DAYS WITHOUT SUCCESS. I ALSO CONTACTED CHRYSLER CORP. WHO OPENED AND THEN DROPPED A CASE. FOURTH TIME ON 12/03/16-I WAS 3RD CAR AT A TRAFFIC LIGHT AND, AGAIN, CAME TO COMPLETE STOP WITH FOOT ON THE BRAKE WHEN THE ENGINE SURGED VIOLENTLY AND RAMMED THE CAR IN FRONT OF ME DAMAGING MY CAR AND HIS. IN THIS INSTANCE I WAS UNABLE TO GET THE CAR TO NEUTRAL IN TIME. CHRYSLER CORP WAS CONTACTED, THEY INVESTIGATED BY RETRIEVING INFO FROM EDR AND CONCLUDED "WE ARE NOT LED TO BELIEVE THIS IS A MANUFACTURING RESPONSIBILITY AND ...DECLINE ANY ASSISTANCE WITH THIS INCIDENT." OUR WRITTEN REQUESTS FOR THE DATA RESULTS HAVE BEEN IGNORED. JEEP SERVICE WILL NOT ISSUE US A REPAIR ORDER-THE CAR IS UNSAFE!
Electronic stability control (ESC), Visibility/wiper, Jan 24, 2017
MY VEHICLE IS EXPERIENCING THE EXACT PROBLEM ADDRESSED IN NHTSA REFERENCE #14V636000. I WAS NOT NOTIFIED OF THIS RECALL BECAUSE MY VEHICLE WAS MANUFACTURED IN 07/13 WHICH IS OUTSIDE OF THE RECALL PERIOD. I BELIEVE THAT MY VEHICLE SHOULD BE INCLUDED IN THIS RECALL. IT COMES ON SUDDENLY AND IS DANGEROUS TO DRIVE.
Power train, Jan 20, 2017, crash
ON NOVEMBER 25TH 2016 I WAS PULLING OUT OF MY DRIVEWAY AND REMEMBERED I FORGOT SOMETHING SO PULLED BACK ONTO MY DRIVEWAY (FLAT SURFACE), PUT IT INTO PARK AND PRETTY SURE I HIT THE BUTTON TO TURN OFF. I EXITED MY VEHICLE, BOTH FEET ON THE GROUND AND WAS JUST 4 INCHES FROM SHUTTING THE DOOR WHEN IT TOOK OFF DRIVING STRAIGHT INTO MY CLOSED GARAGE DOOR. I WAS ABLE TO CHASE THE VEHICLE DOWN AND GET IT STOPPED (FORTUNATELY THE RIDING MOWER KEPT IT FROM GOING ON THRU). I HAD THIS VEHICLE IN PARK. THERE IS ABSOLUTELY NO WAY YOU CAN GET OUT OF THE VEHICLE IF IT IS NOT. IT WILL IMMEDIATELY TAKE OFF WHEN YOUR FOOT IS OFF THE BRAKE. IT EVEN HAS A SLIGHT FORWARD ROLL WHEN YOU HAVE IT IN PARK AND TAKE YOUR FOOT OFF THE BRAKE THAT GETS MY ATTENTION. I NOTIFIED JEEP AND THEY INSPECTED. WAS TOLD BY THE INSPECTOR A FAULT WAS FOUND, BUT ONLY "JEEP ENGINEERS KNOW WHAT THE CODE MEANS". I HAD TO DRIVE MY VEHICLE 3 HOURS TO WHERE I PURCHASED IT TO MEET WITH THE INSPECTOR AS WELL. AT THAT TIME THEY DID THE REPAIR FOR THE GEAR SHIFT THAT WAS AVAILABLE (I ONLY RECEIVED THE CARD THAT THERE WAS A FIX IN THE WORKS). I WAS TOLD BY THE INSPECTOR THAT THE FIX WOULD MAKE THE VEHICLE STOP WHEN THE DOOR WAS OPENED WHEN NOT IN PARK. WE TESTED THIS ONCE I PICKED MY VEHICLE UP AT A HOME DEPOT PARKING LOT AND GUESS WHAT, IT DID NOT STOP. WE WENT FORWARD AND OPENED DOOR AND WE WENT IN REVERSE WITH DOOR OPENED AND NEITHER WORKED. TRIED AGAIN AFTER A 3 HOUR DRIVE HOME ON THE DRIVE WAY, BOTH TIMES IT DID NOT WORK. THE FOLLOWING MORNING I TESTED BACKING OUT OF MY DRIVEWAY, THAT TIME IT BOLTED INTO PARK. TESTED AGAIN AT ANOTHER DRIVE WAY, IT DID NOT WORK THE FIRST TWO TRIES AND THEN DID ON THE LAST TRY. THIS IS ALL BESIDE THE POINT OF MY INCIDENT. . I HAVE $9,000 DOLLARS DAMAGE TO MY VEHICLE AND $1000 TO MY GARAGE THAT THEY WON'T FIX OR REPLACE. THEY KNOW THEY HAVE A DEFECTIVE GEAR SHIFT.
Power train, Jan 20, 2017
I BACKED MY 2014 JEEP GRAND CHEROKEE OUT OF THE GARAGE TO A POSITION ABOUT 3' IN OUTSIDE OF THE GARAGE DOOR. I PUT IT IN PARK, TURNED OFF THE ENGINE AND GOT OUT OF THE CAR, CLOSED THE DOOR AND WENT BACK INTO THE GARAGE TO GET AN EXTENSION LADDER. I CARRIED THE LADDER AROUND BEHIND THE JEEP AND PUT IT ON MY ROOF RACK ON THE PASSENGER SIDE. I WALKED BACK BEHIND THE JEEP AND INTO THE GARAGE AGAIN TO GET A STEP STOOL AND SOME BUNGEE CORDS TO ATTACH THE LADDER AND WENT AROUND THE JEEP AGAIN. I FINISHED SECURING THE LADDER TO THE RACK AND OPENED THE PASSENGER SIDE REAR DOOR TO PUT THE STEP STOOL IN THE FOOT WELL IN THE BACK SEAT. JUST AT THAT MOMENT THE CAR STARTED SPONTANEOUSLY ROLLING BACKWARD DOWN THE SLIGHT INCLINE. I GRABBED ONTO THE DOOR FRAME AND BRACED TO TRY TO STOP IT, BUT THE CAR WAS TOO HEAVY AND IT JUST KEPT GOING. SO I SLAMMED THE REAR DOOR, OPENED THE FRONT PASSENGER DOOR AND DOVE INTO THE CAR. I MANAGED TO GET MY LEFT FOOT ONTO THE BRAKE PEDAL AND IT BROUGHT THE CAR TO A STOP. WHEN I TOOK STOCK OF WHAT HAD JUST HAPPENED, I FOUND MYSELF WITH MY LEFT FOOT ON THE BRAKE, AND MY RIGHT FOOT ON THE DASHBOARD IN FRONT OF THE PASSENGER SEAT. I GOT THE EMERGENCY BRAKE SET. FORTUNATELY, THE CAR DIDN'T HIT ANYTHING OR ANYBODY AS IT ROLLED BACKWARD. THIS VEHICLE ALREADY HAD THE RECALL INSTALLED TO FIX THE SHIFT LEVER PROBLEM. I NOW BELIEVE THE PROBLEM IS NOT WITH THE SHIFT LEVER. I HAD ONLY SHIFTED FROM PARK TO REVERSE TO PARK AND THE SOFTWARE HAD 3 OPPORTUNITIES TO SET IT TO PARK: 1) WHEN I PUSHED THE SHIFTER INTO PARK, 2) WHEN I TURNED OFF THE CAR, AND 3) WHEN I GOT OUT OF THE CAR. THIS SEEMS LIKE A PROBLEM WITH THE TRANSMISSION - WHERE THE TRANSMISSION GOT SET INTO NEUTRAL AND THE SOFTWARE DID NOT KNOW WHERE IT WAS SET.
Electrical system, Jan 18, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE LOW VOLTAGE, ELECTRONIC STABILITY CONTROL, AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING AND A LOSS OF POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Power train, Vehicle speed control, Jan 14, 2017
WHEN I ATTEMPT TO ACCELERATE QUICKLY, THE CAR SEEMS TO SHIFT INTO NEUTRAL (ALTHOUGH IT DOESN'T DISPLAY THAT IT IS IN NEUTRAL ON THE SCREEN) AND WILL NOT ACCELERATE. THE ENGINE STILL REVS WHEN I PUSH THE ACCELERATOR, BUT THE CAR ACTS AS IF IT IS IN NEUTRAL AND THE CAR WILL NOT ACCELERATE. THIS PROBLEM HAS OCCURRED SEVERAL TIMES IN MY VEHICLE, AND EACH TIME I HAVE BEEN TRAVELING AT SPEEDS OF GREATER THAN 40 MPH AND IT HAS OCCURRED WHEN I HAVE ATTEMPTED TO ACCELERATE QUICKER THAN NORMAL, SUCH AS WHEN I AM MERGING ON TO THE HIGHWAY. I BELIEVE IT IS A PROBLEM WITH EITHER THE TRANSMISSION OR THE COMPUTER THAT OPERATES THE TRANSMISSION.
Air bags, Jan 11, 2017, crash
BAD ACCIDENT SIDE AND FRONT NO AIRBAGS DEPLOYMENT
Engine, Jan 5, 2017, crash, fire
TL* THE CONTACT OWNED A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT REAR ENDED A SEMI TRUCK AND DROVE INTO A FIELD. THE FRONT END OF THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 38,000.
Power train, Electrical system, Jan 5, 2017, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, THE DRIVER EXITED THE VEHICLE. AFTER EXITING THE VEHICLE, IT SUDDENLY BEGAN TO ROLL BACKWARDS. THE VEHICLE MADE CONTACT WITH THE DRIVER AND A SECOND VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A TRANSMISSION SOFTWARE UPDATE WAS NEEDED. THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 40,000.
Vehicle speed control, Dec 14, 2016
JEEP ACCELERATED ON ITS OWN FROM 40-67MPH I TRIED TO PRESS BRAKE TO STOP CAR BUT IT DIDN'T WORK SINCE THE JEEP KEPT ON ACCELERAITING. TRIED TO SHIFT TO NATURAL AND RIDE IT OUT BUT IT WOULDN'T SHIFT IT WAS STUCK ON ACCELERATING. KILLED THE ENGINE SINCE THE BRAKE WASN'T STOPPING THE CAR SINCE IT KEPT ON TRYING TO ACCELERATE AND SINCE I COULDN'T SHIFT TO NATURAL. JEEP HAS HAD MY CAR FOR 2 DAYS AND CAN'T FIND ANYTHING WRONG WITH IT AND CLAIM THEY HAVE NEVER HEARD OF THAT ISSUE WHICH IS THE REASON I'M REACHING OUT HERE.
Vehicle speed control, Service brakes, Forward collision avoidance, Dec 14, 2016, crash
ADAPTIVE CRUISE CONTROL AND COLLISION AVOIDANCE DID NOT WORK PROPERLY, AND RESULTED IN A COLLISION. I WAS DRIVING ON A HIGHWAY, RELYING ON THE ADAPTIVE CRUISE CONTROL AND THE AUTOMATIC BRAKING, A FEATURE OF COLLISION AVOIDANCE. THERE WAS A SLOW DOWN IN TRAFFIC, AND ALTHOUGH THE SYSTEM SLOWED DOWN AND APPLIED BRAKE, IT DID SO TOO LATE TO STOP CAR. AS I GOT TOO CLOSE, I APPLIED STEADY PRESSURE ON THE BRAKE, BUT I STILL HIT THE CAR IN FRONT OF ME, WHO THEN HIT THE CAR IN FRONT OF THEM. NO SIGNIFICANT DAMAGE TO EITHER OF THE OTHER CARS, AND MINE HAS MINOR COSMETIC DAMAGE, AND THE ADAPTIVE CRUISE CONTROL IS NOW NOT WORKING PROPERLY. COULD HAVE BEEN SIGNIFICANTLY WORSE. MAKES ME REALLY QUESTION THE POTENTIAL FOR SELF-DRIVING CARS. *TR
Air bags, Service brakes, Dec 12, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000. UPDATED 04/05/17*LJ *CN