2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Power train, Jul 19, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY ROLLED DOWN A HILL. THE VEHICLE DID NOT CRASH, BUT STALLED ONCE IT WAS ON A FLAT SURFACE. THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE. ...UPDATED 09/14/16 *BF UPDATED 09/20/16.*JB
Electrical system, Exterior lighting, Jul 13, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE PASSENGER SIDE HEAD LAMP BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Electrical system, Jul 12, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, AN UNKNOWN CHIME WAS HEARD AND THE BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE LOST POWER, BUT WAS ABLE TO RESTART. THE VEHICLE CONSTANTLY LOST ALL ELECTRICAL FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Wheels, Jul 12, 2016
AS I WAS DRIVING ON A CITY STREET THE TIRE PRESSURE LIGHT TURNED ON INDICATING THAT THE FRONT LEFT TIRE PRESSURE SENSOR WAS NOT FUNCTIONING AND NEEDED TO BE SERVICED.
Other or unspecified, Jul 11, 2016, crash
VEHICLE WAS IN A VERY SLOW SPEED LEFT TURN WITH TRAFFIC FROM A MAJOR ROAD TO SECONDARY ROAD . THE VEHICLE STEERING FAILED AND COULD NOT BE TURN WHICH RESULTED IN A ONE VEHICLE CRASH INTO A CONCRETE POST.
Power train, Jul 11, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V240000 (POWER TRAIN), 15V461000 (EQUIPMENT), AND 14V636000 (ELECTRONIC STABILITY CONTROL). THE DEALER INDICATED THAT THE PARTS WERE NOT AVAILABLE AND MAY NOT BECOME AVAILABLE UNTIL THE 4TH QUARTER OF 2016. THE CONTACT ALSO EXPERIENCED A FAILURE IN WHICH THE GEAR SELECTOR WAS PLACED IN PARK AND THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE CONTACT WAS ABLE TO ENTER THE VEHICLE TO ENSURE THE VEHICLE WAS PLACED IN PARK, BUT WAS UNABLE TO DETERMINE IF THE FAILURE WOULD RANDOMLY OCCUR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Power train, Jul 11, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE STATIONARY, THE VEHICLE REVERSED ON ITS OWN AND STRUCK ANOTHER VEHICLE ACROSS THE STREET. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 36,697.
Power train, Jul 11, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE DEALER STATED THAT THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) WOULD ONLY BE A TEMPORARY REMEDY. THE CONTACT WOULD STILL NEED TO START THE VEHICLE DIFFERENTLY THAN BEFORE THE COMPUTER WAS ALTERED. THE DEALER STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN A PERMANENT REMEDY WAS AVAILABLE. THE CONTACT STATED THAT SHE DID NOT WANT A TEMPORARY REMEDY FOR HER VEHICLE. THE FAILURE MILEAGE WAS 11,000. UPDATED 10/07/16*LJ *JS
Other or unspecified, Jul 11, 2016
SRS-HEAD REST SYSTEM. CAR WAS IN PARK STATIONARY AND IN DRIVE WAY AT MY HOME AND FRONT PASSENGER GOT INTO THE FRONT PASSENGER SEAT AND SRS ON HEAD REST WENT OFF FOR NO APPARENT REASON. IT SHOULD ONLY GO OFF WHEN THERE IS A REAR END COLLISION. THIS COULD NOT BE RESET AND THERE IS ONLY 39,000 MILES ON CAR. HAD TO REPLACE AT MY OWN EXPENSE. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT.
Power train, Jul 11, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE JERKED FORWARD INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO AN EMBANKMENT. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED. NO INJURIES WHERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,800.
Structure, Jul 9, 2016
PULLED THE VEHICLE INTO PERSONAL GARAGE TO CHANGE OIL. PLACED VEHICLE IN PARK AND EXITED THE VEHICLE. THE VEHICLE WAS NOT IN PARK (ELECTRONIC SHIFTER) AND THE DOOR HIT THE DRIVER AND THEN CAUGHT THE CEMENT WALL OF THE GARAGE CAUSING THE VEHICLE TO STOP. CAUSED $1200 WORTH OF BODY DAMAGE TO LOWER DRIVER SIDE DOOR.
Power train, Electronic stability control (ESC), Engine, Jul 7, 2016
THE ACCELERATION SOMETIMES DOESN'T SLOW DOWN EVEN WHEN YOU BRAKE. I ALMOST CRASHED ONTO ANOTHER CAR
Other or unspecified, Jul 6, 2016
2014 JEEP GRAND CHEROKEE WAS IN PARK, I SHIFTED IT INTO DRIVE, THE VEHICLE MOVED ABOUT 1 FOOT, AND JERKED ITSELF BACK INTO PARK. I TRIED EVERY OTHER GEAR AND THE SAME THING HAPPENED. AFTER ABOUT 15 MINUTES I TRIED IT AGAIN AND IT WORKED FINE. WHEN THE TOW COMPANY CAME TO PICK IT UP, IT STARTED JERKING ITSELF BACK INTO THE PARK POSITION AGAIN, FROM EVERY GEAR ACCORDING TO THE TOW COMPANY, A FLAT BED TRAILER WAS USED TO TAKE IT TO THE DEALERSHIP BECAUSE A REGULAR TOW TRUCK COULD NOT MOVE IT. DEALERSHIP HAS INDICATED TO ME THAT THEY HAVE FOUND NOTHING WRONG WITH IT (JULY 6, 2016), FOR ME TO GO PICK IT UP. I DID NOTIFY THE MANUFACTURER, AND I AWAIT A RESPONSE. ALL OF THIS OCCURRED AFTER THE S27 UPDATE WAS PERFORMED ON THE VEHICLE. VERY DANGEROUS SITUATION EVEN MORE SO THAN THE PROBLEMS THAT THEY TRIED TO FIX. MILEAGE 32333. THE VEHICLE WAS STATIONARY IN A FLAT LEVELED PARKING LOT.
Power train, Jul 5, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS BEING REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN), THE GEAR SHIFTER FAILED TO SHIFT FROM THE PARK POSITION WHEN ATTEMPTING TO REVERSE. THE FAILURE RECURRED NUMEROUS TIMES AND IN VARIOUS POSITIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Power train, Jul 4, 2016
I HAVE BEEN COMPLAINING SINCE THE DAY OF PURCHASE ABOUT THE GEAR SELECTOR. IT DOES NOT ENGAGE IN PARK CORRECTLY. IT JUMPS OUT OF PARK WHEN YOU LEAVE THE VEHICLE. THE PADDLES ON THE STEERING WHEEL ARE A TOTAL MENACE. I LEFT THE CAR WHEN IT WAS RUNNING AND IT STARTED TO MOVE OUT OF PARK. NO WARNING SYSTEM WILL SOLVE THIS PROBLEM SINCE IT JUMPS OUT OF PARK.
Service brakes, Jul 1, 2016
DRIVING AT 65 MPH ON A STRAIGHT HIGHWAY, WITH THE AUTOMATIC BREAKING SYSTEM TURNED OFF, THE CAR SUDDENLY SKIDDED TO A COMPLETE STOP.
Power train, Jul 1, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Jun 29, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO SHIFT INTO PARK, THE VEHICLE WOULD NOT ENGAGE AND SCRATCHED THE FRONT DRIVER SIDE OF THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Service brakes, Jun 27, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,000.
Power train, Electrical system, Jun 26, 2016
THIS HAS TO DO WITH THE ELECTRONIC SHIFTER THAT HAS BEEN IN THE NEWS LATELY. I HAVE READ THAT, FINALLY, CHRYSLER IS ADDRESSING THIS PROBLEM. THE SOLUTION THEY HAVE COME UP WITH, TO PUT THE CAR IN PARK IF THE DRIVER'S DOOR IS OPENED, DOES NOT SUFFICE TO FIX THIS ISSUE. HERE IS WHY: I HAVE HAD THE SITUATION, WHERE I PULL MY CAR INTO MY GARAGE WHICH IS ON A SLIGHT INCLINE. MY KIDS JUMP OUT OF THE CAR, AND WALK AROUND THE BACK TO GET INTO THE HOUSE. AS IS OFTEN THE CASE, I HAVE A FEW THINGS TO GATHER UP, SO I AM NOT AS QUICK TO EXIT THE CAR AS THEY ARE. KIDS ARE BEHIND THE CAR AND I TAKE MY FOOT OFF THE BRAKE AND THE CAR STARTS ROLLING BACKWARD WHILE THE KIDS ARE BEHIND IT. IT IS ONLY BY EXTREME LUCK THAT I DID NOT KILL BOTH MY CHILDREN. I WOULD LIKE TO ADD, THAT EVEN THOUGH I AM PAINFULLY AWARE OF THE SITUATION WITH THE SHIFTER, AND I AM EXTREMELY DILIGENT, YOU CAN BECOME DISTRACTED AND FORGET. FOR THE RECORD, I HAVE SENT MESSAGES TO CHRYSLER (SPECIFICALLY, WHEN THEY SENT THEIR CUSTOMER SATISFACTION SURVEY AFTER I FIRST RECEIVED THE CAR) THAT MENTIONS THIS AS A PROBLEM. I HAVE BROUGHT IT TO THE DEALER'S ATTENTION. NO RESPONSE. THIS IS A BIG PROBLEM. THE SECOND I READ ABOUT THAT YOUNG MAN GETTING KILLED IN LA I SAID TO MY SON THAT I WOULD GUARANTEE HE WAS DRIVING A JEEP. I HAVE BEEN SAYING SOMEONE WAS GOING TO GET KILLED FOR NEARLY TWO YEARS, AND NOW SOMEONE HAS. AND, I WOULD BE WILLING TO BET THERE ARE OTHERS WHO JUST DIDN'T REALIZE WHY OR WHAT HAPPENED TO THEM. PLEASE REQUIRE THEM TO MAKE A BETTER FIX AND TO CALL EACH AND EVERY JEEP OWNER AND VERBALLY DESCRIBE THIS ISSUE. THERE ARE PEOPLE WHO DON'T READ THEIR MAIL, WHO DO NOT SPEAK ENGLISH ETC. THEIR FIX IS NOT GOING TO ALLEVIATE THIS PROBLEM. THANK YOU. *TR
Power train, Jun 24, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER THE GEAR SHIFTER WAS PLACED INTO THE PARK POSITION WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED BACK WITHOUT WARNING. AS A RESULT, THE VEHICLE STRUCK A BYSTANDER. THE BYSTANDER SUSTAINED ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. PARTS DISTRIBUTION DISCONNECT.
Power train, Jun 24, 2016, crash
RECALL S27/NHTSA 16V-240 OUR JEEP GRAND CHEROKEE WAS DAMAGED IN A ROLLAWAY ACCIDENT ON MAY 20, 2016 FOR THE SPECIFIC ISSUE RELATED TO THIS RECALL. MY WIFE THOUGHT THE CAR WAS IN PARK AND GOT OUT OF THE VEHICLE. THE VEHICLE THEN PROCEEDED TO ROLL DOWN THE STREET AND INTO THE WOODS. THE INSURANCE ESTIMATE FOR DAMAGE WAS $7,000. LUCKY NO ONE WAS INJURED OR KILLED. I CONTACTED FCA AND THEY SENT OUT A SPECIAL INVESTIGATOR TO LOOK AT THE CAR. I JUST RECEIVED A LETTER FROM FCA SAYING THAT NOTHING WAS WRONG WITH THE CAR. I HAVE TRIED TO REACH OUT TO THE PERSON WHO SENT THE LETTER AND CAN NOT GET A RETURN CALL.
Structure, Jun 24, 2016, crash
I THOUGHT I PUT THE CAR INTO PARK BUT WHEN I STEPPED OUT THE CAR ROLLED AWAY AND HIT A PALM TREE. THIS CAUSED BODY DAMAGE TO MY PASSENGER FENDER AND BUMPER. ALSO PAINT DAMAGE TO MOST OF THE PASSENGER SIDE OF THE VEHICLE.
Service brakes, Jun 23, 2016
ON TWO OCCASIONS, TWO WEEKS APART, THE ACTIVE BRAKING FEATURE FUNCTIONED WITHOUT OBVIOUS EXTERNAL CAUSE. IN BOTH CASES, THE ACTIVE BRAKING SYSTEM CAUSED THE ANTILOCK BRAKING SYSTEM (ABS) TO ACTIVATE, CAUSING THE VEHICLE TO STOP ABRUPTLY. THE FOLLOWING INFORMATION APPLIES TO BOTH INSTANCES: 1. FORWARD COLLISION WARNING SYSTEM (FCW) IS ON. 2.FCW IS SET TO NEAR 3.ACTIVE BRAKING FEATURE SET TO ON. 4.VEHICLE SPEED APPROXIMATELY 30 MPH 5.ASPHALT FOUR LANE ROAD WITHOUT DIVIDER 6.DAYLIGHT, SUNNY, TEMPERATURE ABOUT 80 DEGREES F 7.NO VEHICLES IN FRONT OR ON EITHER SIDE. 8.NO VEHICLES APPROACHING. 9.NO OBSTACLES OR PERTURBATIONS ON ROAD SURFACE. SECOND OCCASION OCCURRED AFTER DEALER HAD INSTALLED LATEST SOFTWARE UPDATES FOR ALL COMPONENTS. DEALER HAS INSPECTED AND DRIVEN THE VEHICLE. NO DEFECT CODES WERE FOUND. DEALER COULD NOT DUPLICATE EVENT.
Power train, Jun 23, 2016
WHEN DRIVING AND NEEDING TO ACCELERATE QUICKLY, TRANSMISSION SEIZES AND HAS A SIGNIFICANTLY DELAYED RESPONSE. HAPPENS WHEN TRYING TO MAKE LEFT TURN THROUGH TRAFFIC, MERGING INTO TRAFFIC CIRCLES AND HIGHWAYS AS WELL AS SOMETIMES WHEN ACCELERATING ON A HIGHWAY. VERY DANGEROUS. FIRST TIME IT HAPPENED I WAS ATTEMPTING TO MAKE A LEFT TURN AT A BREAK IN PASSING TRAFFIC. HAD MY TWIN 2 YEAR OLDS IN THE CAR AND THE CAR SEIZED AFTER I HAD MOVED SLIGHTLY INTO ON COMING TRAFFIC. I JUST KEPT PRESSING DOWN HARDER AND FINALLY THE TRANSMISSION ENGAGED AND RESPONDED BUT WAS VERY VERY CLOSE TO GETTING HIT. IT THEN HAPPENED TRYING TO MERGE ONTO A TRAFFIC CIRCLE. THIS TIME I WASN'T AS AGGRESSIVE BECAUSE I WAS AFRAID IT WOULD LOCK UP AND IT HAPPENED AGAIN. IT HAPPENS EVERY TIME I DRIVE SO I CAN'T CLEARLY LIST ALL THE INCIDENTS. I JUST NOW HAVE TO DRIVE KNOWING I CAN'T MAKE QUICK OR ABRUPT ACCELERATIONS. HAVE BEEN TO DEALERSHIP MANY TIMES WITH THIS COMPLAINT AND THEY JUST SAY THEY WILL UPDATE SOFTWARE. ISSUE STILL THERE. ANXIOUS FOR LEASE TO BE OVER.