2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Other or unspecified, Jun 23, 2016, crash
ON 11/4/14 AFTER PARKING MY NEW JEEP GRAND CHEROKEE AT GROCERY STORE PARKING LOT, ON A COMPLETELY LEVEL SURFACE, AFTER PLACING VEHICLE IN PARK, EXITING AND WALKING TOWARD STORE ENTRANCE I SAW MY CAR COMING AT ME OUT OF CORNER OF MY EYE. THE CAR HAD "POPPED" OUT OF PARK AND INTO NEUTRAL, AND WAS ROLLING BACKWARDS TOWARD ME. I WAS WAITING FOR ANOTHER VEHICLE TO PASS BY IN THE PARKING LOT ON MY WAY INTO THE STORE WHEN THIS OCCURRED. MY JEEP KEPT ROLLING SLOWLY BACKWARDS TOWARDS ME. IT COLLIDED INTO A CAR PASSING THROUGH THE PARKING LOT. THE OTHER CAR HAD 3 CHILDREN IN CAR SEATS IN THE BACK SEAT. LUCKILY NO ONE WAS INJURED, BUT I WAS MORTIFIED AT THE LOOKS ON THOSE CHILDREN'S FACES, THEY WERE VERY SCARED! I HAVE BEEN DRIVING MANY YEARS & THIS WAS NOT DRIVER ERROR. MY HUSBAND AND I TRIED NUMEROUS TIMES TO RECREATE THE SCENARIO WITHOUT SUCCESS. THE WARNING ALARM SIGNAL WOULD COME ON IF THE CAR WERE NOT IN PARK AND YOU TRIED TO EXIT IT, SO I KNOW THAT IT HAD BEEN COMPLETELY IN PARK AND HAD "POPPED OUT" AFTER I EXITED. I IMMEDIATELY TOOK THE CAR TO THE DEALER AT VALENCIA, CALIFORNIA SUPERSTORES CHRYSLER JEEP AND TOLD THEM OF THE INCIDENT. THEY CHECKED THE CAR AND SAID THERE WAS NOTHING WRONG WITH IT. THEY HAD IT FOR SEVERAL DAYS AND WERE UNABLE TO DETERMINE THE PROBLEM WITH IT POPPING OUT OF GEAR AND CHRYSLER CORPORATE SAID THEY HADN'T HAD COMPLAINTS. THEY TOLD ME THERE WAS NOTHING WRONG WITH IT AND TO PICK IT UP. IT IS A DEFECTIVE DEATH TRAP AND I DID NOT FEEL SAFE DRIVING IT AFTER THIS INCIDENT. IN RESEARCHING THE INTERNET TO SEE IF THIS HAD HAPPENED TO ANYONE ELSE I CAME ACROSS A BLOG FROM 10/31/13 WHERE THE SAME VEHICLE MODEL/YEAR HAD POPPED OUT OF PARK INTO REVERSE WHICH WAS ALSO REPORTED TO CHRYSLER, YET THEY CONTINUED TO SELL THESE CARS TO THE PUBLIC. SOMETHING NEEDS TO BE DONE ABOUT THIS. THEY ARE UNSAFE AND LIVES ARE AT RISK WITH THEM ON THE ROADWAYS.
Steering, Vehicle speed control, Engine, Jun 23, 2016
WHILE VEHICLE WAS IN MOTION ON THE HIGHWAY THE ENGINE SHUT OFF. MY WIFE WAS DRIVING IT WITH OUR 4 YEAR OLD DAUGHTER IN THE BACKSEAT. AT THAT TIME THE VEHICLE LOST POWER STEERING. SHE CALLED ME IN A PANIC. I CALLED THE JEEP DEALER WHO CAME AND TOWED THE VEHICLE IN TO THE SERVICE DEPARTMENT. THE SAME THING HAPPENED WHILE THE JEEP WAS IN THE SHOP AT CALIFORNIA SUPERSTORES IN VALENCIA, CA. THEY CALLED ME SEVERAL TIMES TO COME AND PICK THE CAR UP BECAUSE THEY COULD NOT FIGURE OUT WHAT HAPPENED, BUT THAT THERE WAS NOT A "FIX" FOR IT. DUE TO CONCERNS FOR MY FAMILYS SAFETY I REFUSED TO PICK THE CAR UP AND CALLED CHRYSLER WHO TOLD ME NOT TO PICK THE CAR UP, THAT IT WAS DANGEOUS TO DRIVE IT. THE NEXT WEEKI WAS AGAIN TOLD TO COME AND PICK THE CAR UP, THIS TIME BY BOTH THE DEALER AT CALIFORNIA SUPERSTORES, VALENCIA, CA AND BY THE CORPORATE PEOPLE AT CHRYSLER, AND TOLD THERE WAS NO FIX FOR THE PROBLEM. THE CAR JUST RANDOMLY SHUTS OFF WHILE DRIVING IT. I OPENED A CLAIM WITHCHRYSLER CORP. ABOUT THE CAR STALLING OUT BUT HAVE NOT HEARD BACK ABOUT ANY FIX OR RECALL. THE CAR IS UNSAFE TO DRIVE AND I AM NOT RECEIVING ANY HELP FROM THE DEALER OR CHRYSLER CORP. I PAID ALMOST $38,000 FOR THE CAR AND DO NOT EVEN WANT TO DRIVE IT OR HAVE MY FAMILY IN IT DUE TO THE POSSIBILITY THAT IT COULD STALL AGAIN (IT HAS HAPPENED SEVERAL TIMES), THE STEERING GO OUT, AND CAUSE AN ACCIDENT HARMING US OR OTHER DRIVERS ON THE ROADWAYS.
Power train, Jun 23, 2016, crash
WAS REVERSING WITH MY SMALL BOAT ATTACHED AT THE LAKE PRIOR TO LAUNCHING. PUT JEEP IN PARK TO STEP OUT AND CHECK HOW MUCH ROOM I HAD. VEHICLE CONTINUED TO REVERSE, KNOCKING ME UNDERNEATH THE OPEN DRIVERS DOOR. STOPPED WHEN IT HIT A TREE ABOUT 10 FEET AWAY. I HAD FRONT TIRE MARK ON MY BACK, PRETTY SCRATCHED UP AND BRUISED, PULLED MUSCLES ETC. VISITED THE DOCTOR FOR A CHECK-UP.
Structure, Jun 22, 2016, crash
DOUBLE PARKED MY VEHICLE IN A BUSY URBAN RETAIL COMMERCIAL AREA IN HOBOKEN, NJ AND LEFT IT RUNNING WHILE I WENT INTO A STORE TO PICK SOMETHING UP QUICKLY. WHEN I RETURNED THE CAR WAS GONE. IT HAD BACKED ITSELF UP HALFWAY DOWN THE BLOCK AND TURNED INTO TRAFFIC, CROSSED 2 LANES OF TRAFFIC AND SMASHED INTO A CAR PARKED ON THE OTHER SIDE OF THE ROAD. CAUSED MINOR DAMAGE TO THE REAR QUARTERPANEL. COULD HAVE RUN SOMEONE OVER, COULD HAVE MOWED DOWN A BUNCH OF KIDS, WHO KNOWS!?! THE ELECTRONIC SHIFTER IN THE JEEP SHOULD HAVE BEEN IN PARK BUT WAS ACTUALLY IN NEUTRAL. IMPOSSIBLE TO TELL WITH NO TACTILE FEEDBACK, ALL THE GEARS FEEL THE SAME TO THE TOUCH.
Power train, Jun 22, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Jun 21, 2016
WHILE STOPPED IN TRAFFIC, WE SAW A BIG RIG COMING FAST BEHIND US, CLEARLY UNABLE TO STOP IN TIME, WE WERE ON I-80 IN THE CALIFORNIA SIERRAS.. WE TRIED TO REVERSE AND GET OUT OF OUR LANE, BUT THE SHIFT LEVER KEPT DEFAULTING TO NEUTRAL. IT WAS AN EXTREMELY CLOSE NEAR MISS, AND WE WERE VERY CLOSE TO EXITING OUR JEEP, AS THE BIG RIG WAS USING ITS HORN. FORTUNATELY, IT PULLED TO OUR RIGHT AND STOPPED NEXT TO US. BUT BECAUSE THE CAR REFUSED TO SHIFT INTO REVERSE OR DRIVE (IT KEPT POPPING INTO NEUTRAL, WE COULD HAVE BEEN IN A VERY NASTY ACCIDENT. WE DON'T FEEL THE "FIX" JEEP IS PROPOSING IN ITS LATEST RECALL WILL FIX THIS PROBLEM. WE TOLD OUR SERVICE DEPARTMENT ABOUT THIS AND AT THE TIME, WE WERE TOLD THERE WAS NO RECALL OR KNOWN ISSUE. WE NOW KNOW THERE IS A RECALL. IT'S THE 7TH OR 8TH FOR OUR VEHICLE. WE HAVE LITTLE FAITH THAT THIS PROBLEM WILL BE FIXED. ADDING AN ALARM WILL NOT FIX THE PROBLEM THAT THE SHIFT DEFAULTS TO NEUTRAL ON ITS OWN. WE ARE THINKING OF TRADING THE CAR, BUT WE LIKE THE CAR AND REALLY DON'T WANT TO DO THAT. HOWEVER, WE NO LONGER TRUST THE SHIFTER NOR JEEP
Other or unspecified, Jun 21, 2016, crash
I PARKED THE CAR & PLACED THE GEAR SHIFT IN PARK. THE ENGINE WAS STILL ON. I EXITED THE CAR TO MAIL A LETTER. THE CAR SUDDENLY ROLLED BACK HITTING A CAR THAT WAS WAITING FOR MY PARKING SPOT. THE ACCIDENT REPORT STATES THE CAR WAS "DRIVERLESS". I CONTACTED THE DEALER. RELUCTANTLY THEY EXAMINED THE CAR & SAID NOTHING WAS WRONG. I ASKED HOW WAS IT POSSIBLE TO EXIT THE CAR IF IT WASN'T IN PARK. MY FOOT WOULD HAVE TO BE ON THE BRAKE OR IT WOULD ROLL. SO I COULDN'T EXIT THE CAR WITH MY FOOT ON THE BRAKE!! OBVIOUSLY SOMETHING IS SERIOUSLY WRONG WITH THE GEAR SHIFT. IT HAS A MIND OF ITS OWN & SLIPS UNLESS THE ENGINE IS COMPLETELY SHUT OFF. I HAD NO WAY OF ENTERING THE CAR AS IT ROLLED TO PREVENT IT FROM HITTING ANOTHER CAR. IF I DID MOST PROBABLY I WOULD HAVE BEEN SERIOUSLY INJURED. TOWN & COUNTRY JEEP TOTALLY DISREGARDED MY COMPLAINT.
Power train, Jun 21, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER SHIFTING INTO PARK, THE VEHICLE STARTED TO ROLL BACKWARDS WITHOUT WARNING. THE CONTACT WAS ABLE TO ENGAGE THE BRAKES TO STOP THE VEHICLE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 28,000.
Power train, Engine, Jun 21, 2016, crash
TRANSMISSION ELECTRONIC SHIFT LEVER. IN APRIL 2015 MY VEHICLE ROLLED INTO A PARKING LOT GUARDRAIL, AFTER I THOUGHT THE SHIFT LEVER WAS IN PARK. THE LEFT FRONT FENDER WAS DAMAGED AND HAD TO BE REPLACED. I FILED A REIMBURSEMENT CLAIM WITH FCA ON 05-27-16 AND WAS RECENTLY DENIED.
Power train, Jun 21, 2016
ON 3/22/16 I WENT TO A TENNIS TOURNAMENT WITH 2 FRIENDS. I DROVE OUR JEEP GRAND CHEROKEE. ONCE I PARKED IN THE FLAT/SURFACE LOT I EXITED THE CAR TO WALK TO THE REAR OF THE CAR TO ENTER THE TRUNK AND REALIZED THE CAR WAS STILL I GEAR. THIS SAME SITUATION HAS HAPPENED A NUMBER OF TIMES, OFTEN WHEN WE ARE IN THE PROCESS OF ACCESSING THE REAR DOORS OR THE TRUNK. THIS IS OUR FAMILY VEHICLE AND WHEN WE ARE WITH THE KIDS THIS HAPPENS IT HAS SCARED US FROM DRIVING THE VEHICLE.
Other or unspecified, Jun 20, 2016
THE SHIFTED OUT OF GEAR AND WENT BACKWARD AND RAN ME OVER.
Power train, Jun 20, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHEN THE GEAR WAS PLACED IN THE PARK POSITION, THE VEHICLE ACCELERATED. THE APPROXIMATE FAILURE MILEAGE WAS 22,700.
Power train, Jun 20, 2016
ON THE MORNING OF THURSDAY 3/6/14, AS I WAS LEAVING FOR WORK, I STOPPED MY JEEP GRAND CHEROKEE AT THE END OF MY DRIVEWAY TO PICK UP MY NEWSPAPER. (I THOUGHT) I PUT THE CAR IN PARK AND EXITED MY VEHICLE. AS I WAS PICKING UP THE PAPER, I REALIZED THE CAR WAS ROLLING BACKWARD, DOWN THE REMAINDER OF MY DRIVEWAY AND ACROSS MY CUL-DE-SAC. AS I RAN BESIDE THE CAR I SAW THE CAR WAS IN REVERSE. I WAS CERTAIN I HAD PUT THE CAR IN PARK! REALIZING THAT NOTHING WAS GOING TO STOP THE CAR UNTIL IT HIT SOMETHING (OPTIONS WERE A FIRE HYDRANT OR MY NEIGHBOR'S HOUSE,) I FOOLISHLY ATTEMPTED TO JUMP IN THE CAR TO STOP IT. I MISSED.... BADLY. AFTER TRYING TO JUMP INTO A MOVING VEHICLE AND MISSING, I FELL TO THE STREET. I WAS ON MY BACK. AT THAT MOMENT I KNEW THAT I WAS GOING TO BE RUN OVER. I DID NOT KNOW WHERE I WAS IN RELATION TO THE CAR AND, IN THAT SPLIT SECOND, PREPARED FOR THE WORST. I COUNTED MYSELF "LUCKY" WHEN THE VEHICLE "ONLY" RAN OVER MY LEFT LOWER LEG, ANKLE AND FOOT! THE VEHICLE CAME TO REST, LUCKILY, IN A SNOWBANK ACROSS THE STREET FROM MY HOUSE (PICTURE ATTACHED). AAA WAS CALLED TO PULL THE CAR OFF THE SNOWBANK, AS IT HIGH-CENTERED. I SOUGHT MEDICAL TREATMENT. I HAD A BADLY SPRAINED ANKLE AND DAMAGE TO MY LEFT FOOT ARCH. I HAVE NOT WALKED CORRECTLY SINCE AND CONTINUE TO HAVE PAIN IN THE ARCH OF MY FOOT AND KNEES. WHILE I TOLD MY NEIGHBORS AND CIRCLE OF FRIENDS, I DID NOT NOTIFY MY CAR DEALER AS I THOUGHT THE INCIDENT WAS MY NEGLIGENCE BY NOT PUTTING THE CAR IN PARK. IT HAS ONLY BEEN THROUGH THE RECENT MEDIA THAT I REALIZE THAT I AM ANOTHER VICTIM OF THIS VEHICLE'S GEAR SHIFT DEFECT.
Power train, Jun 20, 2016, crash
ON 8/3/2015 A EMPLOYEE OF DISCOUNT TIRE OF LAKE WORTH,TX DROVE OUR 2014 JEEP GRAND CHEROKEE LAREDO INTO A CONCRETE POLE. THE EMPLOYEE STATED THAT HE THOUGHT HE WAS IN REVERSE, WHEN IN ACTUALITY THE VEHICLE WAS IN DRIVE. WHEN HE STEPPED ON THE GAS HE DROVE FORWARD INTO A CONCRETE POLE. HIS EXPLANATION AS TO WHY WAS DUE TO THE LAG (OR PING) BETWEEN REQUESTING A COMMAND AND SEEING THE LED SCREEN INDICATE THE SELECTION. MY WIFE AND I HAVE SEEN THIS FIRST HAND, IT IS VERY POSSIBLE TO OVERSHOOT THE INTENDED GEAR, AND TRY AND CORRECT BEFORE THE DISPLAY HAS ACCURATELY INDICATED THE ACTUAL GEAR. ADDITIONALLY THE INDICATION LIGHTS ON THE SHIFTER ARE COVERED BY THE USER HAND WHEN OPERATING. THIS FORCES THE OPERATOR TO STARE AT THE INDICATORS IN THE GAUGE CLUSTER, WHICH AS STATED BEFORE HAVE A NOTICEABLE LAG BETWEEN INDICATIONS. IT IS THE SOFTWARE LAG, AND THE FACT THE SHIFTER ALWAYS SPRINGS BACK TO THE SAME POSITIONS THAT HAS CAUSE CONFUSION. FCA CLEARLY KNEW OF THE ISSUES AS THEY STOPPED PRODUCED THE PIVOTING SHIFTERS FROM 2014-2015. STARTING IN 2016 ALL JEEP GRAND CHEROKEE MODELS HAVE A MECHANICAL SHIFTER THAT MOVED TO DIFFERENT DEDENTS FOR GEAR SELECTIONS. THE ENTIRE SHIFTER ASSEMBLY SHOULD BE REPLACED WITH A MECHANICAL MODEL SUCH AS THE ONES USED IN 2016 AND UP JEEP GRAND CHEROKEES.
Power train, Jun 20, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE BECAUSE THE DEALER STATED THAT THEY HAD NO SPECIFIC TIME FRAME THAT THE MANUFACTURER WOULD PROVIDE THE REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Structure, Jun 19, 2016
THIS MORNING, WHILE TRAVELING SOUTH BOUND ON US 931 IN KOKOMO, IN MY SUNROOF IN MY 2014 JEEP GRAND CHEROKEE EXPLODED. THE GLASS SHATTERED AFTER MAKING WHAT SOUNDED LIKE A HAND GUN GOING OFF NEXT TO ME. DURING MY DRIVE, ALL WINDOWS WERE UP AND THE AC WAS ON. THERE WERE NO CRACKS IN THE GLASS BEFORE THE "EXPLOSION."
Service brakes, Jun 19, 2016
FORWARD COLLISION WARNING AND MITIGATION - ENGAGED ON A CLEAR DAY, AT FREEWAY SPEED (55 MPH), WITH NO VEHICLES IN FRONT OF ME OR BESIDE ME. MY CAR BRAKED HARD AND THE 'BRAKE!' FLASHED ON THE DASHBOARD SCREEN. IF THERE HAD BEEN A CAR BEHIND ME, I WOULD'VE BEEN REAR ENDED.
Power train, Electrical system, Jun 17, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, "DO NOT DRIVE IN PARK" WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER AND EXITED THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,150. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Jun 14, 2016
REGARDING RECALL 16V-240. I AM WRITING TO ENCOURAGE NHTSA TO REQUIRE FCA TO REPLACE THE ELECTRONIC SHIFT SELECTOR WITH ONE THAT STAYS IN THE POSITION CORRESPONDING TO THE TRANSMISSION GEAR SELECTION. MORE DISPLAY WARNINGS AND PRINTED CARDS WILL NOT SOLVE THE USER INTERFACE PROBLEM CREATED BY THE SHIFTER MOVING BACK TO CENTER REGARDLESS OF THE TRANSMISSION GEAR SELECTION. ON NUMEROUS OCCASIONS, I HAVE MOVED THE SHIFT SELECTOR FORWARD FROM DRIVE TOWARD PARK, THINKING THAT I HAD HEARD/FELT 3 CLICKS AND THAT I WAS IN PARK, ONLY TO FIND THAT THE VEHICLE IS IN REVERSE.
Power train, Jun 13, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHEN THE GEAR SHIFT WAS PLACED IN PARK, THE GEAR FAILED TO ENGAGE AND THE VEHICLE ROLLED MORE THAN ONCE. THE CONTACT HAD TO QUICKLY GET BACK INTO THE VEHICLE, ENSURE THE GEAR WAS COMPLETELY IN PARK, AND APPLY THE EMERGENCY BRAKE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED TWICE. THE FAILURE MILEAGE WAS NOT AVAILABLE.....UPDATED 08/08/16 *BF
Power train, Jun 9, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE DRIVER WAS REVERSING FROM THE DRIVEWAY, HER DOGS WERE BEHIND THE VEHICLE AS A RESULT SHE SHIFTED INTO PART AND EXITED THE VEHICLE. THE VEHICLE THEN ROLLED AWAY AND CRASHED INTO A FENCE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. TWO MONTHS AFTER THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 16V240000 (POWER TRAIN). THE FAILURE MILEAGE WAS 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Vehicle speed control, Jun 3, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO PARK THE VEHICLE, IT INDEPENDENTLY ACCELERATED AND CRASHED INTO ANOTHER PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,500.
Power train, Jun 1, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER PLACING THE VEHICLE INTO THE PARK POSITION AND ATTEMPTING TO EXIT, THE VEHICLE INDEPENDENTLY ROLLED BACK AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFTER MECHANISM FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE FRONT DRIVER SIDE DOOR WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,944.
Power train, May 31, 2016
MY WIFE PULLED THE CAR INTO A COMMUNITY PARK AND PUT THE JEEP IN PARK AND OPENED THE DOOR TO GRAB HER SONS LOST DOG. NEXT THING SHE KNOWS THE JEEP IS ROLLING, AND PROCEEDS TO RUN HER OVER AND CONTINUES DOWN A SMALL HILL INTO SOME TREES. SHE WAS TAKEN TO THE HOSPITAL VIA A 911 CALL AND WE ARE NOW WAITING FOR RESULTS FROM AN MRI. THIS PROBLEM COULD HAVE KILLED HER IF SHE DIDN'T GET HER HEAD OUT OF THE WAY.
Power train, May 27, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AND ATTEMPTING TO MAKE A LEFT TURN, THE CONTACT ATTEMPTED TO SHIFT GEARS AND EXPERIENCED A FAILURE. THE VEHICLE SHIFTED INTO REVERSE AND PARK. INITIALLY, UPON CHANGING GEARS, IT DID NOT CORRECTLY SHIFT INTO REVERSE. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE MANUFACTURER PROVIDED NO ASSISTANCE. THE CONTACT STATED THAT THE FAILURE PERTAINED TO UNINTENDED GEAR SELECTION, WHICH COULD CAUSE A CRASH. THE MANUFACTURER REFUSED TO INVESTIGATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15. UPDATED 06/29/16*LJ *CN