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2014 Jeep Grand Cherokee

Problems, recalls and owner-reported issues

Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.

Complaints by model year
  15. 2,376

Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.

Primary concernElectrical system483 reports · 20% of complaints
Owner complaints2,376Filed with NHTSA
Recall relationship19 safety recallsNHTSA campaign records

What owners report most often

  1. Electrical system483
  2. Power train474
  3. Engine408
  4. Seats338
  5. Other or unspecified271
  6. Service brakes268
  7. Air bags209
  8. Seat belts187

Recalls and investigations

  1. Engine and engine coolingJun 8, 2023

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

    Campaign 23V411000 on NHTSA.gov

  2. Fuel system, diesel, delivery, fuel pumpJun 9, 2022

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

    Campaign 22V406000 on NHTSA.gov

  3. Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

    Combustion in the intake manifold can increase the risk of a fire.

    FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

    Campaign 20V699000 on NHTSA.gov

  4. Engine and engine cooling, engine, dieselAug 13, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.

    Campaign 20V475000 on NHTSA.gov

  5. Electrical system, wiringMay 17, 2018

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Campaign 18V332000 on NHTSA.gov

  6. Electrical system, alternator/generator/regulatorNov 21, 2017

    Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.

    Campaign 17V741000 on NHTSA.gov

  7. Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017

    Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.

    A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

    ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.

    Campaign 17E061000 on NHTSA.gov

  8. Service brakesSep 18, 2017

    Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

    If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.

    Campaign 17V572000 on NHTSA.gov

  9. Electrical system, alternator/generator/regulatorJul 10, 2017

    Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.

    Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.

    Campaign 17V435000 on NHTSA.gov

  10. Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

    Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

    Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

    Campaign 16V240000 on NHTSA.gov

  11. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Campaign 15V461000 on NHTSA.gov

  12. Seat beltsOct 14, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light “MIL” should illuminate to initially warn drivers of a failure.

    If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.

    Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.

    Campaign 14V643000 on NHTSA.gov

  13. Electronic stability control (ESC)Oct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.

    If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.

    Campaign 14V636000 on NHTSA.gov

  14. Electrical system, alternator/generator/regulatorOct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.

    Campaign 14V634000 on NHTSA.gov

  15. Electrical system, wiringJul 2, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

    If the vanity lamp wiring shorts, there is an increased risk of fire.

    Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.

    Campaign 14V391000 on NHTSA.gov

  16. Vehicle speed control, accelerator pedalJun 4, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.

    The unintended continued acceleration may increase the risk of a crash.

    Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.

    Campaign 14V293000 on NHTSA.gov

  17. Service brakesApr 1, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

    The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.

    Campaign 14V154000 on NHTSA.gov

  18. Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013

    Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."

    A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.

    Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.

    Campaign 13V483000 on NHTSA.gov

  19. Exterior lightingJul 2, 2013

    Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

    Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.

    Campaign 13V289000 on NHTSA.gov

Representative owner complaints

2,376 reports, newest first.

  1. Electrical system, Aug 14, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  2. Electrical system, Engine, Aug 13, 2015

    MERGING VEHICLE INTO HIGHWAY TRAFFIC WHEN ELECTRONIC INSTRUMENT CONSOLE WENT BLANK, LOSING POWER. INSTRUMENT PANEL THEN LIT BACK UP AND ALL WARNING SIGNALS (CHECK ENGINE, BATTERY ETC.) WERE ILLUMINATED. ENGINE CONTINUED RUNNING, BUT VERY SLOWLY (AS IF STUCK IN 1ST GEAR). WHEN ABLE TO SAFELY EXIT THE HIGHWAY AND PULL OFF ROADWAY, WAS UNABLE TO SHIFT CAR OUT OF DRIVE INTO PARK. IT APPEARED ALL THE ELECTRONIC CONTROLS WERE NOT WORKING. BECAUSE THIS CAR HAS A PUSH BUTTON IGNITION (AND A FOB, RATHER THAN A KEY), THE PUSH BUTTON IGNITION COULD NOT BE TURNED OFF, BECAUSE THE CAR WAS NOT IN PARK. I HAD TO REMAIN AT THE WHEEL WITH THE BRAKE ON TO PREVENT THE CAR FROM MOVING. I WAS UNSUCCESSFUL AT CONTACTING JEEP TECHNICAL ASSISTANCE TO TRY TO IDENTIFY HOW TO CUT POWER TO THE ENGINE. ULTIMATELY, AFTER HOLDING IN THE IGNITION BUTTON FOR A PROLONGED PERIOD OF TIME, THE POWER RETURNED AND I WAS ABLE TO PUT CAR IN PARK. PLEASE NOTE, RECALL NOTICE 13V-483 HAD BEEN REPAIRED ON THIS VEHICLE PRIOR TO THIS EVENT.

  3. Other or unspecified, Aug 12, 2015

    I HAD THE KEYLESS BOB IN MY PURSE, WALKED UP TO THE CAR AND IT UNLOCKED. I OPENED THE REAR DOOR AND BUCKLED MY 3 YEAR OLD IN HER CARSEAT. I PLACED MY PURSE (WHICH CONTAINED THE FOB AND MY CELL PHONE) ON THE PASSENGER SEAT. I CLOSED THE REAR DOOR AND WENT AROUND TO THE DRIVERS SIDE AND ATTEMPTED TO ENTER THE VEHICLE. ALL THE DOORS WERE LOCKED. IT WAS 95 DEGREES OUTSIDE AND 110 DEGREES IN THE CAR. I HAD TO FIND A BYSTANDER TO CALL 911. IT TOOK EMERGENCY RESPONDERS OVER 20 MINUTES TO REMOVE HER FROM THE HOT CAR. MY CHILD ALMOST DIED BECAUSE OF THE FAULTY LOCKING SYSTEM. A KEY FOB SHOULD NEVER BE ABLE TO BE LOCKED INSIDE A VEHICLE. I HAVE BEEN ABLE TO RECREATE EXACTLY WHAT HAPPENED, AND THE CAR WILL LOCK ITSELF SHUT WITH THE FOB INSIDE. ADDITIONALLY, I HAVE FOUND TWO OTHER JEEP GRAND CHEROKEES THAT WILL REACT THE SAME WAY. THESE CARS ARE DEADLY!..UPDATED 08/13/15 *BF

  4. Power train, Electrical system, Aug 11, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENTER A HIGHWAY, SUDDENLY THE VEHICLE FAILED TO ACCELERATE OVER 35 MPH. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE ENGINE WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. SEVERAL WEEKS LATER, WHILE DRIVING 15 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

  5. Electrical system, Service brakes, Aug 11, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AUTOMATIC BRAKE WARNING SYSTEM WOULD AUTOMATICALLY ACTIVATE. THE FAILURE OCCURRED OVER TWENTY TIMES WHILE THE CRUISE CONTROL WAS NOT ENGAGED. THE CONTACT REACHED OUT TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

  6. Engine, Fuel/propulsion system, Aug 11, 2015

    UPON STARTING CAR BLUE/GRAY SMOKE COMES OUT OF EXHAUST. SMOKE BILLOWS FOR 30-40 SECONDS. RECURRING ISSUE SPECIFICALLY WHEN CAR IS PARKED ON INCLINE IN DRIVEWAY. BEEN TOLD BY DEALER THERE IS NO RECALL BUT IT IS A COMMON PROBLEM.

  7. Electrical system, Aug 10, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000(ELECTRICAL SYSTEM) AND 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  8. Air bags, Seat belts, Aug 5, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  9. Electrical system, Aug 3, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE PARKED, THE IGNITION WOULD NOT TURN OVER. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CPU ELECTRONIC SYSTEM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

  10. Air bags, Seat belts, Jul 30, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  11. Air bags, Seat belts, Structure, Jul 29, 2015

    2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO COMPLETE UNINTENDED SIDE CURTAIN AIR BAG DEPLOYMENT AND OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICES. *SMD THE CONSUMER REFERENCED RECALL NUMBERS 14V643000, 15V041000 AND 15V041000. CHRYSLER INFORMED THE CONSUMER, THERE WERE NO SUCH RECALLS. *JB

  12. Engine and engine cooling, Fuel system, Gasoline, Air bags, Traction control system, Engine, Jul 27, 2015

    EVENT OCCURRED DECEMBER 22, 2014. AFTER MULTIPLE MONTHLY CHECK ENGINE LIGHTS AND "REPLACE" OF THE COMPUTER, THE VEHICLE INFORMATION CENTER GAVE A WARNING OF "INCORRECT DEF DETECTED." (ONLY MOPAR DEF HAD BEEN USED). WITHIN 10 MILES THE VIC WARNING STATED "VEHICLE WILL NOT RESTART IN 200 MILES." RETURN TO THE DEALER AGAIN AFTER THE PREVIOUS VISIT 3 DAYS PRIOR TO "REFLASH" THE COMPUTER INDICATED A RECENT TSB FOR REPLACEMENT OF THE CATALYTIC CONVERTER. I ALSO HAD THEM CHECK THE DEF PUMP AND NOZZLE WHICH WAS CLOGGED WITH CRYSTALLIZED DEF. AFTER TWO WEEKS OF WAITING WITH THEM NOT ABLE TO FIND A CATALYTIC CONVERTER AND NEW OXYGEN SENSOR I WAS FORCED TO TRADE THE VEHICLE AT A LOSS. (CHRYSLER WOULD NOT OFFER ANY HELP ON THE TRADE). UPDATE 9/15/15*CW ON JUNE 7, 2014 THE TRACTION CONTROL LIGHT ILLUMINATED, THE STEERING SENSOR SHORTED OUT. ON AUGUST 12, 2014, THE CHECK ENGINE LIGHT ILLUMINATED AND THE PCM SOFTWARE WAS UPDATED. ON AUGUST 14, 2015, THE CLOCKSPRING WAS REPLACED. THE ENGINE LIGHT ILLUMINATED SEVERAL MORE TIMES. THE CATALYTIC CONVERTER WAS REPLACED. UPDATED 10/01/15*JB UPDATED 12/23/15.*JB

  13. Power train, Engine, Fuel/propulsion system, Jul 27, 2015

    FROM A STOP, RIGHT TURN, ACCEL TOWARDS PLANNED SPEED OF 60. AT APP. 50MPH APPROACHING GUARDRAILS THEN BRIDGE THE VEHICLE 'LOCKS UP' (NO SCREECHING BRAKES), THOUGHT 'TRANS' (PREVIOUS UNRESOLVED PROBLEMS), ENGINE SPUTTERS, ABOUT TO DIE, SPEED HAS DROPPED 30MPH, (ASSUME NO BRAKE LIGHTS). QUICK DECISION (RAILS 75'), GET TO SHOULDER. SMALL SHOULDER, DEEP DITCH WITH A STEEP DOWNHILL PITCH TO THE RIVER. JUST AS I WAS ABOUT TO ENACT THE DECISION THE ENGINE "ROARS" TO LIFE AND HITS 65MPH BEFORE I CAN REACT AND APPLY THE BRAKES MID-BRIDGE. THE WHOLE INCIDENT ONLY TOOK SECONDS, MAYBE 7 TO 10. TOOK IT, ONCE AGAIN, TO BLEVINS MOTORS, POTSDAM NY AND ONCE AGAIN WAS TOLD THAT THEIR DIAGNOSTIC COMPUTER SAW NO ABNORMALITIES. THIS TIME I ASKED FOR A PRINT OUT OF SAID REPORT AND WAS TOLD THERE WAS NO SUCH THING AS A 'PRINT OUT'. I AM A 100% DISABLED VET WITH A HEAD INJURY AND PTSD. THIS THE SALESMAN WAS NOTIFIED OF THE FIRST THING. I DID NOT MENTION THE PTSD AS IT HAD ALWAYS BEEN MY PROBLEM AND EXPLOSIVE ANGER WAS NEVER PRESENT. THE "INJURY" WAS AFTER MONTHS OF LIES AND 'DIRTY DEALING' FROM THE START THAT THEY FINALLY 'BEAT A PATH' IN MY BRAIN TO THE ANGER PART. IT LED TO MANY VISITS WITH MY VA PSYCHOLOGIST, LOSS OF FRIENDS AS I SEEMED ABNORMALLY CONSUMED WITH MY ILL-TREATMENT BY BLEVINS, WHICH I WAS, AND TOTAL FRUSTRATION THAT I HAD NO RECOURSE VIA THE LAW BECAUSE I COULD "BLOW" AT THE LEAST SLIGHT. I HAVE TO A GREAT DEGREE PUT THE 'PTSD' BACK IN ITS BOX, BUT THE DAMAGE TO WHAT WAS AN ALREADY SLOWLY SLIPPING BRAIN THAT I HAD ACCEPTED, IT TOOK A BIG HIT DAMAGE WISE. I NO LONGER CHECK E'MAIL. [XXX] DAY OR NIGHT. THANKYOU! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

  14. Vehicle speed control, Jul 27, 2015

    CRUISE CONTROL PLACED AT 55 CONTINUALLY ACCELERATES & SPEEDS UP TO 80 PLUS ONCE IT CRESTS A HILL BEFORE DOWN SHIFTING OR I HAVE TO BREAK HARD TO SLOW DOWN AND SHUT CRUISE OFF.

  15. Electrical system, Structure, Other or unspecified, Jul 23, 2015

    WATER LEAKING INTO THE BATTERY BOX AND VEHICLE FRAME.

  16. Vehicle speed control, Jul 22, 2015

    WHILE DRIVING WITH THE ADAPTIVE CRUISE CONTROL ENGAGED THE VEHICLE BRAKED ITSELF HARD EXTREMELY SLOWING THE CAR DOWN ON THE HIGHWAY. THERE WERE NO CARS IN FRONT OR IN OTHER LANES WHEN THIS HAPPENED. HAD A CAR BEEN FOLLOWING ME I WOULD MOST LIKELY BEEN REAR ENDED.TOOK THE VEHICLE TO THE DEALER AND, AFTER CHECKING OUT THE VEHICLE, THEY INDICATED THAT THEY COULD NOT DUPLICATE THE PROBLEM, THAT THE SOFTWARE WAS UP TO DATE, AND THAT THE ACC SYSTEM IS "WORKING AS DESIGNED." THIS IS A MAJOR SAFETY ISSUE THAT UNDER DIFFERENT CIRCUMSTANCES COULD HAVE RESULTED IN A SERIOUS ACCIDENT WITH INJURIES OR WORSE.

  17. Engine, Jul 21, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TRANSMISSION SOFTWARE WAS UPGRADED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,388.

  18. Electrical system, Vehicle speed control, Other or unspecified, Jul 15, 2015

    I WAS DRIVING DOWN THE ROAD TODAY AND MY TURNS SIGNALS GOT STUCK ON AGAIN! THIS ISN'T THE FIRST TIME THIS HAS HAPPENED AND THIS IS NOT THE FIRST COMPLAINT I HAVE FILED. I HAVE HAD MY 2014 JEEP GRAND CHEROKEE BACK TO THE DEALERSHIP SERVICE DEPARTMENT FOUR TIMES FOR THIS SAME ISSUE. I HAVE BEEN TOLD ALL FOUR TIMES THAT THEY CANNOT DUPLICATE THE PROBLEM. I HAVE TWO VIDEOS OF MY TURN SIGNALS GETTING STUCK ON AND MY DASH FLASHING AND READING THE INCORRECT SPEED BUT THE SERVICE DEPARTMENT CONTINUES TO TELL ME THAT THEY CANNOT DUPLICATE IT. WELL, TODAY THERE WAS ALMOST AN ACCIDENT BECAUSE OF IT. MY TURN SIGNALS GOT STUCK ON AND ANOTHER CAR PULLED OUT IN FRONT OF ME AND I ALMOST HIT THEM, THEY OBVIOUSLY THOUGHT I WAS TURNING, WHICH I WAS NOT BUT YET AGAIN MY TURN SIGNALS WERE STUCK ON. FCA IS FULLY AWARE OF THIS ISSUE. I HAVE CALLED THEM NUMEROUS TIMES BUT THEY HAVE NO SOLUTION FOR ME. I FEEL COMPLETELY UNSAFE IN MY JEEP GRAND CHEROKEE AND IT IS JUST AN ACCIDENT WAITING TO HAPPEN.

  19. Electrical system, Jul 14, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V643000 (ELECTRICAL SYSTEM) FOR THE OCCUPANT RESTRAINT CONTROL MODULE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/09/15*LJ UPDATED 12/10/15 *JS

  20. Electrical system, Jul 10, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (ELECTRICAL SYSTEM); HOWEVER, THE REPAIR PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR.

  21. Air bags, Jul 9, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 09/10/15*LJ

  22. Service brakes, Jul 9, 2015

    THE VEHICLE BRAKED UNEXPECTEDLY, FOR NO APPARENT REASON. UPDATED 10/9/15 *LN

  23. Electrical system, Vehicle speed control, Jul 9, 2015

    I WAS DRIVING HOME FROM WORK ON 7/5/15 AND MY DASH STARTED FLASHING. IT WAS READING THE INCORRECT SPEED AND MILEAGE AND I COULD NOT GET IT TO STOP. I HAVE CONTACTED MY JEEP DEALER SERVICE DEPARTMENT AND FCA ABOUT THIS. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. I HAVE BEEN COMPLAINING ABOUT THE SPEEDOMETER,ODOMETER AND THE DASH FLASHING SINCE AUGUST 2014 BUT EVERYTIME I HAVE TAKEN IT IN FOR SERVICE I HAVE BEEN TOLD THAT THEY CANNOT DUPLICATE THE PROBLEM. WELL THIS TIME I TOOK A VIDEO OF IT HAPPENING. MY SPEEDOMETER WOULD READ MY TRAVELING 30MPH THEN ALL THE WAY DOWN TO 20MPH AND THEN ALL THE WAY UP TO 40MPH ALL IN MY 22 SECOND VIDEO! I HAVE NO IDEA HOW FAST I WAS REALLY GOING AND THE FLASHING IS VERY DISSTRACTING TO TRY AND DRIVE AND PAY ATTENTION TO THE ROAD. I HAVE TOLD FCA FOR ALMOST A YEAR NOW THAT I DO NOT FEEL MY JEEP GRAND CHEROKEE IS SAFE AND I CONTINUE TO HAVE MORE AND MORE ELECTRICAL PROBLEMS WITH IT EVEN AFTER THE RECALLS WERE COMPLETED AND I HAVE YET TO HEAR ANYTHING FROM THEM. I CALLED AND COMPLAINED SO MUCH TO THEM THAT THEY ASKED ME TO STOP CALLING.

  24. Equipment adaptive/mobility, Service brakes, Jul 8, 2015

    THERE HAS BEEN INCIDENT THE FORWARD COLLISION WARNING WENT OFF AND THE BRAKE WAS APPLIED. IT HAPPENED BOTH HIGH SPEED AND LOW SPEED. THE RECENT INCIDENT WAS CAPTURED MY ONBOARD DASH CAM. HTTPS://WWW.YOUTUBE.COM/PLAYLIST?LIST=PLQWA_9V6MHPJRX6J4THJGTNMA1VF99O-4

  25. Electrical system, Jul 7, 2015

    MY 2014 JEEP GRAND CHEROKEE HAS BEEN A COMPLETE NIGHTMARE TO LEASE. I AM A RETURNING JEEP CUSTOMER AND THIS IS MY 5TH CHRYSLER LEASED PRODUCT. THIS ALL STARTED ONLY ONE WEEK (SEPTEMBER 2013) AFTER LEASING THE 2014 GRAND CHEROKEE WITH THE ENTIRE DASHBOARD GOING BLACK. BECAUSE OF THIS I WAS NOT ABLE TO DRIVE IT FOR OVER THREE WEEKS AND AT THAT POINT THERE STILL WAS NOT A FIX. THE DEALER AND SERVICE DEPT (DICK SCOTT DODGE) WERE NOT HELPFUL AT ALL REGARDING THIS MATTER. FINALLY I SWITCHED TO GOLLING AND THE SERVICE MANAGER QUICKLY RESEARCHED THE ISSUE AND ORDERED A NEW PART. THANK GOODNESS FOR GOLLING!! CHRYSLER'S CASE MANAGER WAS USELESS AND NEVER RESOLVED THE ISSUE! THE RECALL WAS NOT ISSUED UNTIL DECEMBER. SINCE THIS TIME I HAVE EXPERIENCED A COMPLETE TRANSMISSION REPLACEMENT AS WELL AS 5 RECALLS ALL IN THE FIRST YEAR OF LEASING. TO SAY I AM DISAPPOINTED IS AN UNDERSTATEMENT. I DO NOT TRUST THIS JEEP AT ALL AND WILL NOT BE LEASING ANOTHER ONE. I AM JUST SO GLAD THAT I ONLY HAVE A LITTLE OVER A YEAR LEFT ON MY LEASE. THIS PRODUCT HAS BEEN A HUGE PROBLEM. I AM ALWAYS QUESTIONING THE SAFETY OF THIS JEEP WHEN I PUT MY TWO YOUNG CHILDREN IN IT. I HAVE NEVER HAD 5 RECALLS ON A LEASED CAR AND I HAVE BEEN LEASING FOR OVER 17 YEARS.