2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Exterior lighting, Jul 13, 2014
ONE HEAD LIGHT IN MY 2014 JEEP GRAND CHEROKEE IS OBVIOUSLY BRIGHTER THAN THE OTHER. UPON INSPECTION OF THE HEADLIGHTS THEY ARE NOTICEABLY DIFFERENT. ONE ISSUE AFTER ANOTHER WITH THIS VEHICLE ! *TR
Service brakes, Jul 13, 2014
PURCHASED MY 2014 JEEP GRAND CHEROKEE IN FEBRUARY OF 2014. VEHICLE RANDOMLY DISPLAYS "PARKING BRAKE ENGAGED" AND THE BRAKE LIGHT KEEPS FLASHING. EVEN WHEN THE MESSAGE DOES NOT DISPLAY THE BRAKE LIGHT WILL RANDOMLY START FLASHING AND DOESN'T STOP. TOOK IT TO THE DEALER IN JUNE. THEY TELL ME THIS ISSUE IS NOT PART OF THE RECALL ISSUE WITH THE BRAKES BUT THEY DON'T KNOW WHAT'S WRONG WITH IT. *TR
Service brakes, Jul 13, 2014
I RECEIVED A SAFETY RECALL NOTICE FOR A BRAKE DEFECT ON MY 2014 JEEP GRAND CHEROKEE. NOTICE INFORMED ME TO MAKE AN APPOINTMENT FOR REPAIR WITH MY DEALER. I MADE THE APPOINTMENT ASSUMING IT WAS FOR REPAIR AS THE NOTICE STATED. WHEN I TOOK MY JEEP IN I WAS INFORMED THE APPOINTMENT WAS FOR INSPECTION ONLY THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND DID NOT HAVE AN ESTIMATE ON WHEN THE PART WOULD BE AVAILABLE. A SAFETY RECALL MEANS THERE IS A DEFECTIVE PART ON THE VEHICLE THAT IF NOT REPAIRED COULD CASE AN ACCIDENT AND POSSIBLE DEATH. SO EVERYONE WHO DRIVES A VEHICLE COVERED BY THE RECALL PUTS THEIR LIFE IN DANGER EVERYTIME THEY GET BEHIND THE WHEEL. THE ONLY PURPOSE THIS RECALL HAS SERVED IS TO WARN PEOPLE THAT THEY ARE OPERATING A VEHICLE THAT THEY MAY LOSE THEIR LIFE IN. GOOD JOB CHRYSLER !!! *TR
Power train, Wheels, Service brakes, Jul 11, 2014
AFTER PURCHASING THE VEHICLE I STARTED THE FIRST LEG OF A 2000 MILE ROAD TRIP COMPRISING OF HIGHWAY AND WINDING RURAL ROADS. DURING A WINDING MOUNTAINOUS SECTION OF THE JOURNEY I STARTED TO SMELL SOMETHING I THOUGHT TO BE POSSIBLY A FBRUSH FIRE OR SOMETHING BURNING IN THE LOCALE I WAS DRIVING THROUGH. LATER DURING ANOTHER SECTION OF STOP AND GO DRIVING I STARTED TO SMELL IT AGAIN, AND NOTICED SOME BRAKE FADE AS WELL. FOR THE REMAINDER OF THIS LEG OF THE TRIP I USED THE PADDLE SHIFTERS TO REDUCE MY BRAKE USE. UPON A FUEL STOP BEFORE ENDING THE DAY'S TRAVEL, I NOTICED A THICK LAYER OF GREASE COATING THE INSIDE OF THE FRONT LEFT WHEEL. I DID A INTERNET SEARCH TO SEE IF THIS WAS A KNOWN ISSUE TO FIND SEVERAL OTHER OWNERS HAVE HAD THE SAME ISSUE. I HAVE SCHEDULED AN APPOINTMENT AT A JEEP DEALER FOR SERVICE. HOPEFULLY JEEP CAN REMEDY THIS SEEMINGLY COMMON PROBLEM. *TR
Suspension, Jul 11, 2014
I SAW GREASE LEAKING OUT OF BOTH HALF SHAFT BOOTS ON FRONT WHEELS AND BRAKES CAR IS IN SHOP TO HAVE HALF SHAFTS REPLACE HOE EVER DON'T NO WHEN MY CAR WILL BE FIXED. *TR
Service brakes, Jul 10, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS NOT ABLE TO INDICATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jul 9, 2014
I WAS DRIVING APPROX 30MPH ON A SURFACE STREET AND ATTEMPTED TO BRAKE AS A MOVED INTO A LEFT TURN LANE. THE BRAKES DID NOT RESPOND TO TOUCH AND MY FOOT NEARLY WENT TO THE FLOOR. THE JEEP DECELERATED TO ALMOST A STOP UNTIL I BRIEFLY REACCELERATED TO APPROX 5MPH (BECAUSE I WAS STUNNED AND THOUGHT THERE WAS NO WAY THAT THE BRAKES HAD FAILED ON A BRAND NEW VEHICLE) AND ATTEMPTED TO BRAKE AGAIN BUT MY FOOT NEARLY WENT TO THE FLOOR AGAIN WITHOUT A BRAKE RESPONSE. THE POWER BRAKES WERE DEFINITELY NOT WORKING, AND THE BRAKING POWER WITH MY FOOT NEARLY TO THE FLOOR WAS INCREDIBLY UNRESPONSIVE. I COASTED INTO A PARKING LOT, HIT THE ROADSIDE ASSISTANCE BUTTON IN MY JEEP, AND THE VEHICLE WAS TOWED TO THE NEAREST DEALERSHIP FOR REPAIR. EVEN THE TOW DRIVER NOTED HOW UNRESPONSIVE THE BRAKES WERE AS HE LOADED THE VEHICLE ON THE TRUCK. THE SERVICE ADVISOR AT THE DEALERSHIP CALLED A FEW HOURS LATER TO TELL ME THAT THIS INCIDENT HAPPENED BECAUSE THE JEEP'S "MASTER CYLINDER FAILED" AND THAT "THE PARTS ARE ON NATIONAL BACKORDER" AND "THE PARTS ARE BEING BUILT." HE SAID MY JEEP IS THE FIRST 2014 THAT THIS HAS HAPPENED TO AND ADVISED THAT I WOULD BE IN THE LOANER RENTAL CAR FOR A MINIMUM OF ONE WEEK WHILE THEY AWAIT THE PARTS TO REPAIR THE JEEP. *TR
Service brakes, Jul 9, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, IT TRAVELED TO THE FLOORBOARD AND THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,621. UPDATED 09/05/14*LJ UPDATED 09/15/2014 *JS
Service brakes, Jul 7, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT HE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND WERE UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WILL BE AVAILABLE FOR THE REPAIRS. THE CONTACT FELT THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.
Service brakes, Jul 7, 2014
MAY 30, 2014 I RECEIVED "IMPORTANT SAFETY RECALL" P14/NHTSA 14V-154 (BRAKE BOOSTER) AND IMMEDIATELY CALLED TWO LOCAL DEALERSHIPS, ARMORY GARAGE (ALBANY NY) AND LIA MOTORS (COLONIE NY) WHOM EACH PLACED ME ON A "WAITING" LIST BECAUSE NEITHER HAD THE REQUIRED PARTS FROM THE MANUFACTURER. I RECEIVED A FOLLOW-UP CALL FROM "LIA" FOR AN APT ON JUNE 30 BUT SERVICE HOURS NOT CONDUCIVE FOR MY WORKING SCHEDULE....SO I PHONED "ARMORY" BUT THE SERVICE DEPT STATES THEY HAVE NOT RECEIVED ANY PARTS FROM THE MANUFACTURER YET. HOW CAN ONE LOCAL DEALERSHIP RECEIVE PARTS FOR A NATIONAL RECALL AND ANOTHER DOESN'T ??? "ARMORY" HAS BETTER SERVICE HOURS SO I DON'T HAVE TO LOSE WORK PAY. *JS
Suspension, Power train, Jul 3, 2014
BOTH CV AXLE BOOTS LEAKED ALL THE GREASE OUT. HAD THE AXLES REPLACED WITH NEW PARTS FROM THE MFG, AND BOTH BOOTS LEAKED AGAIN AFTER ONLY 475 MILES OR LESS. APPEARS THAT THE BANDS ON THE BOOTS ARE NOT TIGHT ENOUGH, OR THE BOOTS MAY BE TOO SHORT. THEY SEEM TO PULL APART IF WHEELS ARE STEERED CLOSE TO MAXIMUM RADIUS. THE ISSUE IS THAT THE GREASE IS SLUNG ALL OVER THE WHEELS AND ONTO THE FRONT DISC BRAKE ASSEMBLIES. THIS CAN CAUSE LOSS OF BRAKES OR SEVERE BRAKING ISSUES THAT CAN LEAD TO A SERIOUS ACCIDENT. I CALLED JEEP CUSTOMER SERVICE AND THEY ARE AWARE OF THE ISSUE BUT TOLD ME NO RECALL IS CURRENT. THEY CALLED MY DEALER IN WILMINGTON NC, AND I HAVE ANOTHER APPOINTMENT TO REPLACE. THESE WILL BE THE THIRD SET OF CV AXLES. THE JEEP FORUMS ONLINE ARE FULL OF THIS ISSUE. SEEMS TO BE A PROBLEM WITH VEHICLES BUILT AROUND MARCH/APRIL 2014. THIS SHOULD BE A RECALL WITH A RECOGNIZED APPROVED FIX. THERE ARE PROBABLY SEVERAL VEHICLES THAT ARE AFFECTED BY THIS AND THE OWNERS ARE COMPLETELY UNAWARE OF THE PROBLEM AS IT REQUIRES YOU TO LOOK FOR IT. DANGEROUS. *TR
Power train, Electrical system, Exterior lighting, Jul 2, 2014
DURING A VACATION TRIP, WE PARKED THE VEHICLE IN A REMOTE MOUNTAIN ROAD TURN-OUT AREA TO TAKE A SCENIC PHOTO. RETURNED TO VEHICLE, STARTED THE VEHICLE; HOWEVER, NO MATTER HOW MANY TIMES AND WHAT METHODS WERE USED, THE TRANSMISSION WOULD ONLY POP-BACK INTO PARK. ON SAFECAR.GOV, I NOTED PREVIOUS 2014 JEEP CHEROKEE COMPLAINTS CONCERNED WITH THE TRANSMISSION POPPING ONLY INTO NEUTRAL; BUT, FOR US IT WAS POPPING ONLY INTO PARK. THE TOWING COMPANY DID OVER $3,000 WORTH OF FRONT-END DAMAGE TO VEHICLE IN ATTEMPTING TO TOW IT WHILE THE TRANSMISSION WAS FROZEN IN PARK. ON THE SAME TRIP, THE DASHBOARD CONTROLS WOULD GO COMPLETELY DARK ON AN APPARENT INFREQUENT RANDOM BASIS. WE ALSO NOTED CRUISE CONTROL ACCELERATION PROBLEM WITH UNEXPECTED AND OR APPARENTLY RANDOM UNCONTROLLED ACCELERATIONS BEYOND DRIVER'S EXPECTATIONS OR IMMEDIATE CONTROL. BOTH OF THESE WHICH FRIGHTENED US. ANOTHER STRANGE THING WE NOTED WAS WHEN THE TRANSMISSION CHANGED GEAR (PRIMARILY IN LOWER GEARS), THE VEHICLE JERKED IN A ROUGH MANNER BEYOND WHAT WE HAVE EXPERIENCED IN ANY OTHER MODERN VEHICLES. *TR
Power train, Jul 2, 2014
VEHICLE LOST ALL FORWARDED SPEED (ENGINE WAS STILL RUNNING), TRANSMISSION WAS NOT ALLOWING THE VEHICLE TO CONTINUE TO MOVE FORWARDED. MY JEEP WAS ALMOST HIT SEVERAL TIMES BY DIFFERENT EIGHTEEN WHEELERS, CARS, AND PICKUPS WHILE TRYING TO GET THE JEEP OFF THE HIGHWAY TO A MORE SAFE SPOT. MY FAMILY AND I WHERE PUT IN GREAT DANGER BECAUSE OF THIS INCIDENT. THE SECOND OCCURRENCE WAS WHEN I LEFT THE JEEP IN PARK AND WALKED IN FRONT OF IT, AT WHICH TIME THE JEEP BEGAN TO MOVE FORWARDED HITTING ME, IF IT WERE NOT FOR MY WIFE SITTING IN THE PASSENGER SEAT AND PUSHING THE SHIFTER UP, I WOULD HAVE BEEN RAN OVER. THE SHIFTER IS NOT SUPPOSED TO MOVE WITHOUT APPLYING THE BRAKE (A MAJOR PROBLEM EXISTS SOMEWHERE). THE THIRD OCCURRENCE WAS WHEN WE ENTERED THE HIGHWAY WITH THE POSTED SPEED LIMIT OF 70 MPH, THE JEEP WOULD NOT ACCELERATE FASTER THAN 38 MPH. AGAIN MY FAMILY WAS IN IMMEDIATE DANGER BECAUSE OF THE HILLY TERRAIN AND THE TRAFFIC RUNNING UP ON US AT 70 MPH. WE FOUND OURSELVES HAVING TO PARK ON THE SIDE OF THE ROAD PLACING OURSELVES IN ANOTHER DANGEROUS ENVIRONMENT. THE TRANSMISSION FINALLY ENGAGE PROPERLY AND WE WERE ABLE TO GET THE JEEP TO THE REPAIR SHOP. THE JEEP HAD ALREADY BEEN IN THE SHOP TWICE FOR THE FRONT DRIVE AXLE. THE SECOND TIME IT WAS IN THE SHOP, THEY WERE SUPPOSE TO CHECK OUT THE TRANSMISSION TO CORRECT WHAT HAD HAPPENED THE FIRST TIME THE JEEP STOPPED RUNNING DOWN THE HIGHWAY. MY FAMILY WAS LUCKY THAT WE DID NOT HAVE A MAJOR ACCIDENT BECAUSE OF THESE PROBLEMS. I FEEL THAT AN INVESTIGATION NEEDS TO BE INITIATED QUICKLY BEFORE SOMEONE OR SOME FAMILY DIE IN A FATAL CRASH BECAUSE OF THESE PROBLEMS. *TR
Air bags, Seat belts, Jul 2, 2014
AS I WAS DRIVING THE CAR THE SEAT BELT AND AIR BAG WARNING LIGHTS CAME ON, BUT THE SEAT BELT WAS BUCKLED. THE WARNING SAID DRIVER SEAT BEAT WAS UNBUCKLED AND THE AIR BAG SYSTEM WARNING LIGHT CAME ON WITH A WARNING MESSAGE. BROUGHT CAR TO DEALER, WHO INFORMED ME THAT THE PARTS ARE BACK ORDERED FOR A MONTH - WHAT DOES THAT SAY ABOUT THE PART. *TR
Service brakes, Jul 2, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT WAS CONCERNED FOR HIS SAFETY SINCE THE PARTS WERE STILL UNAVAILABLE TO REPAIR THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 1, 2014
DRIVING DOWN INTERSTATE WHEN ON VACATION AWAY FROM HOME, AND MESSAGE ABOUT EXHAUST FILTER FULL CAME ON. MESSAGE INSTRUCTED TO DRIVE AT HIGHWAY SPEEDS WHICH I HAD ALREADY BEEN DOING FOR HOURS. SUDDENLY A RED LIGHTENING BOLT SYMBOL APPEARS ON DASH WITH MESSAGE STATING TO SERVICE THROTTLE BODY. VEHICLE SUDDENLY DROPPED INTO 3RD GEAR AND DECELERATED SUDDENLY WITH NO WARNING. LIMITED CONTROL OF VEHICLE SPEED TO UNDER 20MPH IN TRAFFIC FLOW THAT WAS GREATER THAN 70MPH. VEHICLE TOWED TO DEALERSHIP FOR REPAIR. VEHICLE RETURNED ONLY TO HAVE SAME INCIDENT OCCUR AGAIN AROUND JUNE 9TH. THIS TIME IT WAS TAKEN TO LOCAL DEALERSHIP WHO INSIST THE ERROR MESSAGE WAS DUE TO THE WRONG OIL INSTALLED WHILE THE VEHICLE WAS IN THE SHOP FOR THIS SAME PROBLEM A WEEK EARLIER. DEALERSHIP SAYS IT WON'T HAPPEN AGAIN. NOW ON JULY 1, THE SAME PROBLEM HAPPENED AGAIN. NO WARNING. THE ELECTRONIC THROTTLE CONTROL LIGHT CAME ON, AND THE VEHICLE DECELERATED SUDDENLY FROM 50MPH TO 5MPH IN HEAVY TRAFFIC. WILL SCHEDULE TO HAVE VEHICLE TOWED TO DEALERSHIP AS IT IS NOT SAFE TO DRIVE. *TR
Structure, Vehicle speed control, Wheels, Service brakes, Jun 30, 2014, crash
I WAS DRIVING ON THE HIGHWAY IN RUSH HOUR TRAFFIC WHEN THE CAR SUDDENLY ACCELERATED AND SIDE SWIPED A SCHOOL BUS. THE CAR WENT OUT OF CONTROL AND WAS UNABLE TO BE STOPPED, CRASHING INTO A CONCRETE MEDIA ON THE LEFT SIDE OF THE HIGHWAY BEFORE SPINNING ACROSS THREE LANES OF TRAFFIC AND CRASHING INTO THE CONCRETE BARRIER ON THE RIGHT SIDE OF THE HIGHWAY AND FINALLY STOPPING. THE CAR WAS TOTALED - THE ENTIRE FRAME WAS TWISTED, ALL FOUR TIRES WERE DESTROYED, THE BUMPER WAS HANGING OFF. THERE WAS SEVERE DAMAGE TO THE ENTIRE CAR - NOT ONE CORNER OR AREA OF THE CAR WAS NOT DENTED, DINGED OR SCRAPED. NONE OF THE AIR BAGS DEPLOYED (DESPITE THE VIOLENT NATURE OF THE CRASH). I WALKED AWAY FROM THE ACCIDENT BUT HAD A HERNIATED DISC IN MY BACK AND AN INJURY TO THE ROTATOR CUFF IN MY RIGHT ARM AND MISSED A SIGNIFICANT AMOUNT OF TIME FROM WORK WHILE RECOVERING. *TR
Service brakes, Jun 26, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER PROVIDED A TIME FRAME OF 41 WEEKS FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 26, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT DEALER AND MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY WERE UNABLE TO PROVIDE AN ESTIMATED TIME FRAME OF WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER HAS NOT BEEN CONTACTED.
Fuel system, Gasoline, Power train, Jun 25, 2014
THE VEHICLE DOES NOT RELIABLY SELECT THE PARK POSITION AND IN GENERAL IT IS VERY AWKWARD TO SELECT ANY GEAR WITHOUT PUTTING INTO THE WRONG GEAR, REVERSE FOR FORWARD, NEUTRAL FOR REVERSE, ETC , . ON MULTIPLE OCCASIONS AFTER THE VEHICLE WAS APPARENTLY PUT IN PARK IT SUDDENLY ROLLED AWAY IN REVERSE GEAR. IT WAS THEN VERY DIFFICULT TO SELECT THE PARK POSITION TO STOP THE VEHICLE . THE SUDDEN MOVEMENT IN REVERSE ALMOST CAUSED THE VEHICLE TO HIT ANOTHER CAR. PROBLEM HAS OCCURRED ON AT LEAST FIVE OCCASIONS. *TR
Electrical system, Visibility, Equipment adaptive/mobility, Jun 24, 2014
VEHICLE TRAVELING AT 5 MPH, A/C ON MAX, FAN SPEED AT HIGHEST SETTING. A LOUD "POP", FOLLOWED BY A RUSH OF REFRIGERANT THROUGH THE VENTS. THE VENTS HAD BEEN POINTED DIRECTLY AT MY FACE AND I IMMEDIATELY STARTED CHOKING. WITHIN 3 SECONDS, THE ENTIRE INTERIOR HAD BEEN FLOODED WITH THIS DENSE FOG OF REFRIGERANT. I COULD NOT SEE, I COULD NOT BREATHE, I THOUGHT MY JEEP WAS TRYING TO KILL ME. I MANAGED TO STOP THE VEHICLE, OPEN THE DOOR AND EXIT BEFORE I CHOKED TO DEATH. I OPENED ALL OF THE DOORS AND LET THE VEHICLE "AIR OUT" BEFORE GETTING BACK IN TO DRIVE HOME. THE VEHICLE IS BEING SERVICED AT THE DEALER RIGHT NOW. THE FAILURE IS A LEAK IN THE EVAPORATOR COIL. *TR
Service brakes, Jun 24, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT ONE PART PER WEEK WAS BEING MAILED BY THE MANUFACTURER. THE CONTACT WAS PLACED ON A MASSIVE WAITING LIST. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Jun 24, 2014
FRONT CV AXLE BOOT IS EXPLODED. THE RETAINING CLIP HAS FALLEN OFF, GREASE IS EVERYWHERE. THE VEHICLE DID NOT EVEN MAKE THE TRIP BACK FROM THE DEALERSHIP WHEN NEW, CAR HAS LESS THAN 150 MILES. *TR
Electrical system, Electronic stability control (ESC), Engine, Jun 24, 2014
WHOLE PANEL GOES BLANK LOSE ALL INFO FOR DRIVING BRAKES SEEM ABNORMAL DOES NOT BRAKE EASY. NAVIGATION INSTRUMENT PANELS GO BLANK AND FREEZE ALSO CAR SHIFTER FROM AUTO DRIVE TO SUPER WHILE DRIVING. 3RD ATTEMPT TO FIX REPLACED WHOLE CLUSTER BUT STILL HAVE THE SAME PROBLEM MY WIFE WILL NOT DRIVE CAR ANYMORE DUE TO FEAR OF SAFETY AND HAVE CHILDREN ONLY 5000 MILES ON IT AND WE CANNOT DRIVE ANYMORE VERY UNSAFE. LEMON LAW SHOULD GO INTO EFFECT ASAP. *TR
Air bags, Seat belts, Jun 24, 2014
DURING A TRIP OF APPROX 250 MILES, AFTER 4 HOURS OF DRIVING THE VEHICLE EXHIBITED NUMEROUS ALARMS AS FOLLOWS; "AIR BAG SYSTEM REQUIRES SERVICE", "DRIVERS SEATBELT DISCONNECTED", "FRONT PASSENGER SEATBELT DISCONNECTED", AND "VEHICLE PHONE REQUIRES SERVICE". AT ALL TIMES BOTH DRIVER AND PASSENGER HAD THEIR SEATBELT ON, POSITIVELY CONNECTED. THE VEHICLE WOULD RANDOMLY REPEAT THE CHIMES AS IF THE ALARMS WERE COMING IN REPEATEDLY. AFTER APPROX. 1/2 HOUR, ALL ALARMS RESET. 2 DAYS LATER ON THE RETURN TRIP, ABOUT 1 HOUR INTO THE TRIP THE SAME PROBLEMS AS LISTED ABOVE REPEATED ITSELF, EXCEPT IT WILL NO LONGER RESET. PRESENTLY VEHICLE, UPON STARTUP GOES THROUGH THE ABOVE MENTIONED ALARMS WITH THE SEATBELT LIGHT, AND AIRBAG LIGHT CONSTANTLY ON. AFTER RESEARCHING THIS PROBLEM ON JEEP FORUMS FOR THE WK2 MODEL, THEIR APPEARS TO BE NUMBER FAILURES OF THE ORC MODULE FOR THIS VEHICLE. MY VEHICLE HAS NOT BEEN ANALYZED BY CHRYSLER AT THIS TIME, BUT A SERVICE DATE IS SCHEDULED. CURRENTLY AS STATED BY A CHRYSLER EMPLOYEE, THERE ARE 400 ORC MODULES BACKORDERD FOR THIS YEAR VEHICLE. *TR