2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Suspension, Power train, Service brakes, Jun 22, 2014
DRIVER'S SIDE FRONT OUTER CV JOINT BOOT SLIPPED DUE TO AN IMPROPERLY-INSTALLED BOOT CLAMP AND THE GREASE FROM THE JOINT MIGRATED TO THE BRAKE SPLASH GUARD, SUSPENSION COMPONENTS, AND INSIDE OF THE WHEEL ON THAT SIDE. NO GREASE APPARENT ON THE BRAKE ROTOR AT THIS TIME, HOWEVER THE DEALER, GRAPEVINE DODGE CHRYSLER JEEP, IN GRAPEVINE, TX, HAS INSTRUCTED ME TO DRIVE THE VEHICLE TO THEM FOR SERVICE IN A FEW DAYS. ANY GREASE ON THE BRAKE ROTOR COULD CAUSE A BRAKE FAILURE ON THAT SIDE (LEADING TO LOSS OF CONTROL) AND WOULD REQUIRE SOME PARTS TO BE REPLACED. I UNDERSTAND THAT THIS IS A COMMON PROBLEM WITH JEEP GRAND CHEROKEES MANUFACTURED IN MARCH AND APRIL OF 2014, HOWEVER THE DEALER'S SERVICE ADVISOR WHOM I SPOKE WITH APPEARS TO BE UNAWARE OF THE TREND AND LARGELY IGNORANT OF THE DANGER THAT IT PRESENTS. *TR
Steering, Suspension, Jun 19, 2014
FRONT CV BOOT CLAMP FAILURE: NOTED GREASE ON LEFT FRONT WHEEL, LOOKED UNDERNEATH TO FIND AXLE GREASE SPLATTERED ALL OVER INSIDE OF THE RIM, BRAKE CALIPER, AND MOST FRONT LEFT AXLE COMPONENTS. CLAMP WHICH HOLDS THE CV JOINT BOOT IN PLACE AT THE WHEEL WAS MISSING AND CV BOOT WAS OFF, ALLOWING GREASE TO ESCAPE FROM CV JOINT. THE SAME PROBLEM HAS BEEN REPORTED NUMEROUS TIMES ON THIS SITE, AS WELL AS ON THE JEEP OWNER FORUMS, AND SEEMS TO AFFECT 2014 JEEP GRAND CHEROKEES BUILT BETWEEN EARLY MARCH AND MID-APRIL. MANY OWNERS HAVE REPORTED BOTH CV BOOT CLAMPS FAILING (BOTH FRONT AXLES), AT DIFFERENT TIMES. AT THIS POINT JEEP HAS NOT ISSUED ANY TYPE OF RECALL FOR THE ISSUE. THE AFFECTED AXLE HAS BEEN SINCE REPLACED, AFTER A 6 DAY WAIT FOR THE PART. *TR
Air bags, Jun 18, 2014
I WAS DRIVING THROUGH TOWN AND STARTED GETTING WARNING SAYING THAT THE DRIVERS SIDE AIRBAG NEEDED SERVICED AND DRIVES SIDE SEAT BELT NOT BEING DETECTED. I IMMEDIATELY CONTACTED THE CHRYSLER DEALERSHIP AND SCHEDULED AN APPT., TOOK JEEP IN ON FIRST AVAILABLE DATE AND MECHANIC TOLD ME IT WAS A MODULE THAT HAD TO BE ORDERED AND THEIR WERE ONLY 24 OF THEM IN THE COUNTRY, I ASKED IF I HAVE AN ACCIDENT, WILL THE AIR BAD DEPLOY AND HE SAID HE DIDN'T KNOW, (THAT BEING MY MAIN CONCERN). HE ALSO TOLD ME THERE WAS A RECALL ON THE BRAKE BOOSTER AND HAS TO ORDER PART FOR THAT ALSO. IT HAS BEEN ALMOST A MONTH SINCE THEY ORDERED PARTS AND THEY ARE NOT IN YET. OBVIOUSLY THE DEALERSHIP ISN'T CONCERNED ENOUGH TO EXPEDITE THE ORDER OR GIVE ME ANOTHER VEHICLE TO DRIVE WHILE WAITING ON PARTS. I'M WONDERING, HAVE THERE BEEN ANY OTHER REPORTS FOR 2014 JEEPS WITH THESE ISSUES? *TR
Service brakes, Jun 18, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/16/2015 *JS
Service brakes, Jun 17, 2014
THERE WAS NOT AN ACCIDENT (THE FORM ABOVE MADE ME FILL IN A DATE) I RECEIVED A RECALL NOTICE FOR MY JEEP, I CALLED MY LOCAL DODGE/JEEP DEALER AND TOLD THEM THERE WAS A RECALL AND ASKED IF I COULD BRING IT IN. I WAS TOLD THERE WAS A 26 WEEK, NOT 26 DAYS, BUT A 26 WEEK WAIT FOR REPAIR DUE TO THIS PARTICULAR RECALL (NOTIFICATION CODE: P14). I READ IN THE RECALL NOTICE THAT MY BRAKES COULD BE COMPROMISED AND MAY CAUSE A CRASH. SO I HAVE TO WAIT 26 WEEKS BEFORE THIS CAN BE FIXED? I WAS TOLD BY MY LOCAL DEALER, I WOULD BE PUT ON A WAITING LIST. WHY? *TR
Air bags, Seat belts, Jun 13, 2014
ALERT CAME UP STATING AIRBAGS NEED TO BE SERVICED. THEN ALERT CAME ON SAYING DRIVERS SEATBELT NOT FASTENED (IT WAS BUCKLED). I PULLED OVER AND PUT THE CAR IN PARK. TURNED THE ENGINE OFF AND RESTARTED. ALERTS CAME BACK ON. ALSO CAME UP WITH ALERT THAT ONBOARD SERVICE/EMERGENCY PHONE NEEDED TO BE SERVICED. TOOK TO DEALERSHIP AND THEY SAID IT IS THE ORC MODULE. THE PART IS BACK ORDERED AND I AM CONCERNED ABOUT DRIVING THE CAR FOR SEVERAL WEEKS WITHOUT FUNCTIONING AIRBAGS. ALSO, NOT SURE IF THERE IS AN ISSUE WITH SEATBELTS GIVEN THE ALERT. *JS
Suspension, Power train, Jun 11, 2014
PURCHASED BRAND NEW JEEP GRAND CHEROKEE OVERLAND 4X4 WITH A 03/14 BUILD DATE ON MAY 26, 2014. ON MAY 30TH, 2014.....5 DAYS LATER......NOTICED AN EXCESSIVE AMOUNT OF GREASE ON THE INSIDE OF BOTH FRONT RIMS. AFTER RESEARCHING THE ISSUE, CAME ACROSS A BLOG ON JEEPFORUM.COM THAT DESCRIBED AND PROVIDED PICTURES OF OTHERS WITH SAME BUILD DATE THAT HAD EXPERIENCED THE SAME PROBLEM. NOTIFIED JEEP CUSTOMER CARE HOTLINE OF THE ISSUE AND THEY CLAIMED TO HAVE NO KNOWLEDGE OF ISSUE. TOOK VEHICLE TO DEALERSHIP IT WAS PURCHASED FROM AND THEY DIAGNOSED THE ISSUE AS A LOOSE CLAMP ON THE FRONT CV DRIVESHAFT AXLES. BOTH SIDES HAD TO BE REPLACED. DEALERSHIP CLAIMED TO BE UNAWARE OF THE ISSUE AFFECTING A LARGER NUMBER OF JEEP AND DODGE OWNERS. HOW MANY INDIVIDUALS NEED TO DIE/BE HURT FOR A RECALL TO BE ISSUED FOR THIS FACTORY DEFECT? HTTP://WWW.JEEPFORUM.COM/FORUM/F309/FACTORY-DEFECT-WARNING-GREASE-FRONT-WHEELS-3-14-BUILD-DATE-2352729/INDEX18.HTML. *TR
Service brakes, Jun 11, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THEY ONLY RECEIVED ONE PART PER WEEK FOR REPAIRS; THEREFORE, THE REPAIR WOULD NOT BE PERFORMED FOR SEVERAL WEEKS. THE CONTACT WAS PLACED ON A WAITING LIST. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Power train, Jun 11, 2014
INSPECTED FRONT WHEELS NOTICING GREASE ON THE INSIDE OF RIMS. UPON FURTHER INSPECTION, FOUND DEFECTIVE CV JOINT BOOTS CAUSING GREASE TO BE SPREAD ALL OVER INSIDE OF BOTH FRONT WHEELS. *TR
Power train, Jun 11, 2014
THE VEHICLE SLIPPED INTO "MANUAL SHIFT MODE" SEEMINGLY ON IT'S OWN NOT ALLOWING THE TRANSMISSION TO SHIFT AFTER I PULLED OUT OF MY DRIVEWAY. IT WAS THEN STUCK IN 2ND GEAR (8 SPEED TRANSMISSION) AND THE TACHOMETER WENT TO REDLINE (OVER 6500 RPM)AS I WAS EXPECTING TO INCREASE TO NORMAL DRIVING SPEED. THERE WAS NO ONCOMING TRAFFIC OR IT COULD HAVE LEFT ME IN THE ONCOMING LANE TOO LONG. THIS HAS HAPPENED MULTIPLE TIMES. I REPORTED TO THE DEALER AND I AM TOLD THIS IS MANUAL MODE AND NORMAL BEHAVIOR. THE PLACEMENT OF THE MANUAL SHIFT PADDLES ON THE STEERING WHEEL MAKE IT CONVENIENT TO EXTEND A FINGER AND SHIFT UP OR DOWN. THIS PLACEMENT ALSO MEANS YOU REPEATEDLY GO INTO MANUAL SHIFT MODE WHEN YOU DO NOT WANT TO. WHEN TURNING LEFT ACROSS A FEW LANES OF ONCOMING TRAFFIC IT CAN BE DANGEROUS. THERE IS NO WAY TO PREVENT THIS AS THE SHIFT PADDLES ARE ACTIVE ALL OF THE TIME AND ANY TOUCH PUTS YOU IN MANUAL AND THE ONLY WAY OUT IS TO PULL BACK ON THE CONSOLE SHIFT LEVER AND SWITCH TO SPORT MODE THEN AGAIN TO DRIVE MODE WHICH IS WHERE I STARTED OR CONTINUE MANUALLY SHIFTING. WHILE MANUAL SHIFTING IS AN OPTION THAT MAY BE NEEDED WHEN "4 WHEELING" OVER ROCK OR IN MUD ETC., THERE SHOULD BE A WAY TO SELECT IT WHEN WANTED AND NOT HAVE IT POP IN AT RANDOM. ALL IT WOULD TAKE IS SOME PROGRAMMING OF THE TRANSMISSION TO REQUIRE THAT BOTH SHIFT PADDLES BE HELD DOWN FOR A FEW SECOND UNTIL THE DISPLAY SAYS "MANUAL SHIFT MODE ON" BEFORE THE TRANSMISSION IS ALLOWED TO SHIFT USING THE PADDLES. IT COULD BE TURNED OFF IN THE SAME MANNER. NO PARTS OR EXTRA HARDWARE NEEDED, JUST PROGRAMMING. *TR
Suspension, Jun 10, 2014
I PURCHASED MY CAR ON 4/5/14 AND TOOK IT TO THE DEALER ON 5/24/14 TO HAVE A HITCH INSTALLED. I RECEIVED A CALL FROM SERVICE STATING THAT AS SOON AS THEY RAISED MY CAR THEY NOTICED THAT BOTH FRONT AXLES WERE "SHOT". I WAS TOLD THAT MY CAR WAS "UNDRIVABLE" AND BY NO MEANS COULD THEY ALLOW ME TO TAKE IT UNTIL THE PROBLEM WAS RESOLVED. THEY GAVE ME A RENTAL. THEY WERE UNSURE AS TO THE REASON WHY UNTIL JUNE 2ND WHEN THEY TOLD ME THAT THERE WAS A BATCH OF FRONT AXLE CLAMPS THAT WERE DEFECTIVE, ALLOWING FRONT AXLE PETROLEUM FLUID TO LEAK OUT. MY MECHANIC TOLD ME THAT HAD ALL OF THE FLUID LEAKED OUT, MY CAR WOULD SPONTANEOUSLY STOP, POTENTIALLY CAUSING A CRASH. ALL CARS MANUFACTURED FROM AROUND MARCH-APRIL 20014 HAVE THIS PROBLEM. TO MY KNOWLEDGE, NEW OWNERS ARE NOT BEING NOTIFIED. I WAS FORTUNATE ENOUGH TO HAVE BROUGHT IT IN BEFORE AN ACCIDENT. *TR
Air bags, Seat belts, Vehicle speed control, Jun 10, 2014
PURCHASED A 2014 JEEP GRAND CHEROKEE LAREDO IN JUNE OF 2013. HAVE EXPERIENCED NO PROBLEMS WITH OPERATION THROUGHOUT FIRST 10031 MILES DRIVEN. DEPARTED ON EXTENDED VACATION TRIP AT END OF MAY. AFTER TRAVELING 824 MILES, AIR BAG LIGHT CAME ON WITH ALARM AND DASHBOARD NOTIFICATION ADVISING TO HAVE AIR BAGS SERVICED IMMEDIATELY. SHORTLY THEREAFTER, THE SEAT BELT ALARM ACTIVATED WITH THE BELL WARNING, ADVISING THAT THE DRIVER SIDE BELT WAS NOT ENGAGED, WHEN IT WAS SECURELY SET. THIS CONDITION WOULD CONTINUE THROUGHOUT EACH DRIVING DAY. I HAVE NOW TRAVELED OVER 3400 MILES, EXPERIENCING THE SAME ANNOYING, AND UNSAFE CONDITION, INCLUDING THE CRUISE CONTROL NOW TURNING OFF WITHOUT WARNING. I HAVE CHECKED WITH SEVERAL DEALERSHIPS, ONLY TO BE TOLD THAT THIS PROBLEM COULD NOT BE IDENTIFIED. THERE REMAINS 3000 MILES TO BE TRAVELED TO RETURN TO MY HOME. I DO INTEND ON MEETING THIS SITUATION HEAD ON THROUGH MY DEALER WITH JEEP. *TR
Service brakes, Jun 10, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 10, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 9, 2014
LOCAL DEALERSHIP HAS NO REMEDY OR PARTS FROM MANUFACTURER ON RECALL # P14/NHTSA 14V-154 WAS TOLD ON JUNE 3, 2014 TO CHECK BACK IN A MONTH OR SO! *TR
Service brakes, Jun 9, 2014
RECEIVED SAFETY RECALL FOR BRAKE BOOSTER (P14/NHTSA 14V-154). TRIED TO SCHEDULE APPOINTMENT WITH DEALERSHIP FOR SAFETY RECALL SERVICE AND WAS TOLD THAT NEXT AVAILABLE APPOINTMENT IS NOT UNTIL SEPTEMBER 2014. AS PER SAFETY RECALL NOTICE: "IF YOUR DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY SUBMIT A WRITTEN COMPLAINT...OR GO TO HTTP://WWW.SAFERCAR.GOV..." IS THERE ANY WAY POSSIBLE TO RESOLVE THIS SAFETY RECALL SOONER? THE DEALERSHIP MENTIONED THAT THEY HAVE TO WAIT FOR THE PARTS NEEDED FOR THE SAFETY RECALL AND IT WILL TAKE MONTHS. *TR
Service brakes, Hydraulic, Jun 8, 2014
THE VEHICLE RANDOMLY ACTIVATES THE FORWARD COLLISION AVOIDANCE SYSTEM. SOMETIMES IT ENGAGES THE BRAKES, SOMETIMES IT JUST FLASHES THE BRAKE WARNING ON THE DASHBOARD. WE HAVE HAD SEVERAL CLOSE CALLS WHERE WE WERE ALMOST REAR ENDED DUE TO THE SUDDEN UNEXPECTED HARD APPLICATION OF THE BRAKES. AT NO TIME DURING THESE EVENTS WERE THERE ANY OBSTACLES, VEHICLES OR OTHER OBJECTS ANYWHERE NEAR THE FRONT OF THE CAR!!! I AM NOT SURE IF THE SYSTEM IS STILL FUNCTIONING IF IT IS ACTUALLY NEEDED. JEEP FOR THEIR PART HAS BEEN COMPLETELY UNHELPFUL, IT HAS TAKEN OVER A MONTH TO GET THE PART AFTER SEVERAL ATTEMPTS TO DIAGNOSE THE PROBLEM UNSUCCESSFULLY. THEY REFUSED TO EVEN GIVE ME A RENTAL CAR UNTIL THE OTHER DAY, SAYING IT WASN'T REALLY A BIG DEAL NOR UNDRIVEABLE. *TR
Electrical system, Jun 6, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE OVERLAND. THE CONTACT STATED THAT THE NAVIGATIONAL SYSTEM AND SATELLITE RADIO SYSTEM FAILED INTERMITTENTLY. ALSO, THE CONTACT STATED THAT THE SYSTEM WAS RELEASING RADIATION AND INTERFERING WITH THE INSTRUMENT PANEL COMMANDING SYSTEM AND CAUSING IT TO DARKEN. THE DEALER UPDATED THE SOFTWARE SEVERAL TIMES HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER INSPECTED THE VEHICLE AND CONCLUDED THAT THE ELECTRONIC SYSTEM WAS OPERATING NORMALLY. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 10,000.
Electrical system, Air bags, Service brakes, Jun 6, 2014
I PURCHASED MY 2014 JEEP GRAND CHEROKEE LIMITED 4X4 ON JUNE 2ND 2013. SINCE I HAVE HAD THIS VEHICLE I HAVE EXPERIENCED MULTIPLE PROBLEMS WHICH ARE A CONCERN TO MY SAFETY AND OTHER JEEP DRIVERS.. I HAVE RECENTLY RECEIVED THE RECALL DUE TO THE BRAKES AND WAS TOLD BY MY JEEP DEALER AND ANOTHER JEEP DEALER THAT THE PARTS ARE NOT AVAILABLE TO FIX THIS SAFETY CONCERN. I AM FORCED TO DRIVE AN UNSAFE VEHICLE AT HIS TIME. THIS CONCERNS ME GREATLY. I HAVE ALSO BEEN EXPERIENCING PROBLEMS WITH THE INSTRUMENT PANEL WHICH INTERMITTENTLY BLACKS OUT WHEN DRIVING. THIS PREVENTS ME FROM SEEING THE SPEED IN WHICH MY VEHICLE TRAVELS AND OTHER INDICATOR LIGHTS. THIS IS ALSO A CONCERN TO MY SAFETY AND OTHER DRIVERS ON THE ROAD. LAST WEEK, I EXPERIENCED MY AIRBAG LIGHT COMING ON AND REMAINING ON. I MADE AN APPOINTMENT WITH THE DEALER AND THEY HAVE NOW ADVISED ME THEY ARE HAVING A PROBLEM DIAGNOSING THE ISSUE. THEY HAVE HAD TO REMOVE THE SEAT AND STILL STRUGGLE TO DIAGNOSE THE ISSUE. THEY DID ADVISE ME THAT MY VEHICLE IS A MAJOR SAFETY CONCERN AND NOT SAFE FOR DRIVING ON THE ROAD. I WAS ADVISED TODAY THAT THEY DIAGNOSED THE AIRBAG SITUATION BUT WILL NOT HAVE THE PARTS UNTIL JUNE 13TH. I HAVE DRIVEN MY VEHICLE 21,000 MILES IN ONE YEAR AND BELIEVE THIS VEHICLE IS A SAFETY ISSUE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE WITH ALL THESE ELECTRICAL ISSUES I AM EXPERIENCING. I WOULD LIKE ANSWERS FROM JEEP AS TO WHY I AMY EXPERIENCING THESE SAFETY ISSUES WITH SUCH A NEW VEHICLE AND WHY PARTS ARE NOT AVAILABLE FOR RECALLS. *TR
Air bags, Seat belts, Jun 5, 2014
ON MAY 9, 2014 MY HUSBAND & I WERE DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN THE SEAT BELT & AIRBAG LIGHTS STARTED ALARMING. I IMMEDIATELY REFERENCED OUR VEHICLE GUIDE AND FOLLOWED THE INSTRUCTIONS, CONTACTING THE DEALERSHIP RIGHT AWAY. MY CAR WAS EVALUATED 3 DAYS LATER AND I WAS INFORMED THAT MY ENTIRE AIRBAG MODULE WAS NON-FUNCTIONAL AND NEEDED TO BE REPLACED. IT HAS NOW BEEN A MONTH THAT I HAVE BEEN DRIVING WITHOUT FUNCTIONAL AIRBAGS BECAUSE THE PART IS APPARENTLY ON BACK ORDER AT CHRYSLER. NOT TO MENTION THE FACT THAT I WAS TOLD THAT THERE IS NO WAY TO DISABLE THE ALARMS WHILE AWAITING THE FIX, SO I HAVE TO DRIVE WITH THE DISTRACTION OF CONSTANT "DINGING" EVERYWHERE I GO. THIS IS A SERIOUS SAFETY CONCERN! IN GENERAL, THIS VEHICLE HAS BEEN A PAIN SINCE I PURCHASED IT!! THREE RECALLS IN ONE YEAR, A TIRE THAT NEEDED TO BE REPLACED JUST AFTER PURCHASE (PRETTY SURE IT HAD A HOLE WHEN WE DROVE IT OFF THE LOT), AND NOW THIS. I DEFINITELY WOULD NOT PURCHASE THIS VEHICLE AGAIN. *TR
Service brakes, Jun 5, 2014
CHRYSLER HAS BEEN FORCED TO ISSUE A RECALL NOTICE ON THE BRAKE BOOSTER OF OUR 2014 JEEP GRAND CHEROKEE. THIS RECALL HAS BEEN IN THE NEWS FOR ABOUT SIX MONTHS. WE FINALLY GET AN OFFICIAL RECALL FROM CHRYSLER AND CALL OUR DEALER FOR REPAIRS. THE SERVICE DEPARTMENT OF OUR DEALER TELLS US THAT THERE ARE NO PARTS TO REPAIR OR REPLACE THE BRAKE BOOSTER, AND THEY DON'T KNOW WHEN THEY WILL GET THE PARTS. CHRYSLER'S RECALL NOTICE STATES THAT OUR BRAKES MAY FAIL DUE TO THIS ISSUE. IT IS UNREASONABLE THAT CHRYSLER' SENDS RECALL NOTICES WITHOUT HAVING THE PARTS AVAILABLE TO FIX THE ISSUES. OUR CAR IS APPROXIMATELY ONE YEAR OLD, AND WE HAVE HAD NUMEROUS RECALLS. *TR
Service brakes, Jun 5, 2014
I RECEIVED A RECALL NOTICE ON MY 2014 JEEP GRAND CHEROKEE STATING THE BRAKE BOOSTER ON MY CAR MAY PREMATURELY CORRODE AND INSTRUCTED TO ME TO REPORT TO MY LOCAL DEALERSHIP AS SOON AS POSSIBLE. I MADE THE APPOINTMENT THE DAY AFTER RECEIVING THE LETTER IN THE MAIL, HOWEVER WHEN I SHOWED UP TO THE APPOINTMENT THE DEALERSHIP INFORMED THAT THEY WERE INSTRUCTED BY JEEP TO NOT INSPECT ANY CARS UNTIL THE PARTS CAME IN. I ASKED WHEN THAT WOULD BE AND HE WAS UNSURE, AND SAID COULD BE "MORE THAN A MONTH" WHEN I ASKED IS THIS CAR SAFE TO DRIVE, HE TOLD ME "JUST PRESS HARDER DOWN ON THE BRAKES". I WAS SHOCKED TO HEAR THIS WHEN IN THE LETTER IT SAYS THEY ARE "SINCERELY CONCERNED ABOUT YOUR SAFETY", YET SOMETHING AS CRUCIAL AS THE BRAKES COULD MALFUNCTION AND CAUSE A CRASH. AS SOMEONE THAT COMMUTES DAILY ON BUSY I-95, THIS IS EXTREMELY UNSETTLING TO ME, AND I AM HESITANT TO CONTINUE DRIVING, ESPECIALLY WHEN THE DEALERSHIP INFORMS ME TO CALL BACK IN A MONTH TO FIND AN UPDATE. *TR
Air bags, Seat belts, Jun 4, 2014
1. ALLEGEDLY REPAIRED TWO WEEKS EARLIER, THE "OCR," AN AIRBAG SENSOR, FAILED. THIS PART APPARENTLY IS LOCATED UNDER THE FRONT PASSENGER SEAT. "SERVICE AIRBAG SYSTEM" WAS DISPLAYED. 2. ON MONDAY, MAY 26, 2014 A SEAT BELT WARNING APPEARED ON THE ELECTRONIC DISPLAY AND A CHIME RANG FOR 10 MINUTES OR SO. BOTH THE DRIVER AND THE PASSENGER IN THE FRONT SEAT WERE BELTED IN. 3. ON MONDAY, MAY 26, 2014 THE CRUISE CONTROL BECAME INOPERATIVE. THE ELECTRONIC DISPLAY SHOWED "CRUISE CONTROL UNAVAILABLE." IN THE PAST THE FORWARD COLLISION WARNING (FCW) HAS SHOWN PHANTOM ALERTS, TELLING ME TO "BRAKE! BRAKE! BRAKE!" EVEN THOUGH THERE NO VEHICLES OR OBJECTS IN FRONT OF THE JEEP. AT OTHER TIMES, THE FCW SHOWED NO ALERT EVEN THOUGH ANOTHER VEHICLE SUDDENLY APPEARED IN FRONT OF THE JEEP. *TR
Air bags, Seat belts, Jun 4, 2014
AIRBAGS SYSTEM FAILED AND RENDERED CAR UNSAFE TO DRIVE. PASSENGER AIRBAG DISABLED EVEN WHEN PASSENGER WAS IN THE PASSENGER SEAT. AT THE SAME TIME ADAPTIVE CRUISE CONTROL FAILED WHILE BEING IN USE WHICH POTENTIALLY COULD RESULT IN A CRASH. DROVE 5H HOURS HOME AND THEN DROPPED THE CAR AT THE DEALER. ISSUE CONNECTED WITH FAILED ORC MODULE. NUMEROUS SIMILAR INCIDENTS REPORTED BY OTHER DRIVERS ON INTERNET FORUM. FAILURE ALWAYS RESULTS IN LOSS OF AIRBAGS, SEAT BELTS PRETENSION, ADAPTIVE HEAD RESTRAIN AND ADAPTIVE CRUISE CONTROL, FORWARD COLLISION WARNING SYSTEM. *TR
Service brakes, Jun 4, 2014
HI-- REGARDING BRAKE BOOSTER RECALL ON JEEP GRAND CHEROKEE... ONE DAY AFTER RECEIVING RECALL FROM CHRYSLER--DEALER ADVISES PARTS ARE NOT AVAILABLE AND WILL NOTIFY WHEN THEY ARE. IT APPEARS MANUFACTURER IS "GOING THRU THE MOTIONS" TO SATISFY NHTSA....AND REDUCE POSSIBILITY OF LITIGATION. SOME INCENTIVE NEEDS TO ADDED TO THE PROCESS I.E MANUFACTURER IS NOT MOTIVATED CURRENTLY TO EXPEDITE THE PROCESS...ESPECIALLY FOR SOMETHING THAT IS AN EXPENSE TO THEM. THUS, IN THIS CASE,THE VEHICLE OWNER IS "FORCED" TO DRIVE A VEHICLE IN WHICH THE BRAKES MAY NOT FUNCTION IN RAINY WEATHER. THATS JUST GREAT!! *TR