2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Electrical system, Electronic stability control (ESC), Service brakes, Feb 4, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS UNSURE OF WHAT THE EXACT DIAGNOSIS WAS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED HER THAT THE VEHICLE WAS NOT LISTED UNDER RECALL NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 600.
Electrical system, Jan 29, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER REPAIRS WERE PERFORMED ON THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) ALL OF THE WARNING LIGHTS ILLUMINATED AND THE SPEEDOMETER FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 14,000.
Vehicle speed control, Jan 27, 2014, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO DRIVE INDEPENDENTLY AND THERE WAS A SUDDEN ACCELERATION; AS A RESULT THE VEHICLE CRASHED INTO A BARN. THE CONTACT MENTIONED THE CRASH STOPPED THE VEHICLE FROM ACCELERATING; HOWEVER, THE WHEELS CONTINUED TO SPIN. A POLICE REPORT WAS FILED BUT THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 13,000.
Steering, Jan 26, 2014
THE WAY THE STEERING WHEEL ON THE NEW JEEP IS DESIGNED, WHEN YOU GO TO MAKE A TURN, ITEMS ON YOUR SLEEVES (ZIPPERS, BUTTONS, OR BRACELETS) CAN GET WEDGED IN BETWEEN THE PAD THAT COVERS THE HORN AREA OF THE STEERING WHEEL AND THE WHEEL IT SELF. ONCE THIS HAPPENS, THE OBJECT GETS LODGED INTO PLACE AND YOU CANNOT REMOVE IT, AND YOU ALSO CANNOT PROPERLY STEER THE VEHICLE. THE ONLY RECOURSE IS TO COME TO A COMPLETE STOP AND WORK THE ITEM LOOSE. LUCKILY THIS HAS NOT HAPPENED WHILE WE WERE TRAVELING AT HIGH SPEEDS OR IT WOULD HAVE SURELY CAUSED AN ACCIDENT. THEY SAY A PICTURE IS WORTH A 1000 WORDS. I HAVE PHOTOS TO SUBMIT IF IT WOULD DEMONSTRATE THE ISSUE MORE CLEARLY. *TR
Electrical system, Jan 17, 2014
CHECK ENGINE LIGHT CAME ON. AFTER SHUTTING VEHICLE DOWN FOR A COUPLE HRS CHECK ENGINE LIGHT WAS OFF BUT HORN WOULD RANDOMLY GO OFF EVERY 15MINS. I HAD TO PULL THE FUSE TO STOP IT. I THEN NOTICED THE DASH WAS STAYING ON AND FLICKERING WHEN THE VEHICLE WAS SHUT OFF. 2DAYS LATER BATTERY WAS DEAD. SO FAR CHRYSLER HAS AUTHORIZED A FLASH ON THE INSTRUMENT CLUSTER BOARD WHICH DID NOT WORK. THE PART NEEDED IS ON BACK ORDER AND WONT BE AVAILABLE FOR A MONTH. THEY REFUSE TO GIVE OUT AN ACCEPTABLE LOANER AND TOLD ME I CAN TAKE MY CHANCES AND DRIVE MY VEHICLE. *TR
Electrical system, Equipment adaptive/mobility, Jan 15, 2014
I AM CURRENTLY LEASING A 2014 JEEP GRAND CHEROKEE - THE LEASE STARTED IN MAY 2013. SINCE DRIVING THE CAR OFF THE LOT I HAVE HAD CONSTANT PROBLEMS WITH THE RADIO/NAVIGATION/BLUETOOTH AND BACK-UP CAMERA - NONE OF THEM WORK 90% OF THE TIME. THE CAR OFTEN WONT TURN OFF EVEN AFTER TURNING IT OFF (IE RADIO WONT GO OFF HEADLIGHTS WONT TURN OFF). I HAVE TAKEN THE CAR IN TWICE FOR REPAIRS AND THE PROBLEMS ARE NO BETTER. I HAVE 2 OTHER FRIENDS WITH THE EXACT SAME CAR AND THE EXACT SAME PROBLEMS. *TR
Electrical system, Structure, Jan 14, 2014
BOTTOM LINE: BATTERY WAS SITTING IN A POOL OF WATER 4 INCHES AWAY FROM THE NEG/POS BATTERY TERMINAL. POTENTIAL ELECTRICAL FIRE ? A NEWLY ACQUIRED 2014 JEEP LAREDO WITH LESS THAN 1000 DRIVEN MILES FROM THE DATE OF DELIVERY. WE WERE HEARING A WATER SLOSHING SOUND THAT WAS PROFOUND UPON STARTING FROM A DEAD STOP AND THEN COMING TO A STOP SIGN. ONCE THE VEHICLE WAS STOPPED FLUID WAS HEARD SLOSHING AROUND SIMILAR TO A COOLER OF ICE WATER. AFTER DOING AN INTERNET SEARCH THERE WERE SIMILAR PROBLEMS FOUND WITH THIS VEHICLE IN THE PAST. SINCE THIS WAS A BRAND NEW VEHICLE, I TOOK IT TO THE DEALER AS I WANTED TO KNOW IF THIS WAS SAFE TO DRIVE. THE SERVICE DEALER OF COURSE SAID HE NEVER HEARD OF THIS AND THAT I WOULD HAVE TO MAKE AN APPOINTMENT. "I WILL NOT LEAVE UNTIL SOMEONE EITHER DRIVES THIS CAR OR LOOKS AT IT AND SAY IT IS SAFE". THE COUNTER GUY WAS ANNOYED AT MY REQUEST AND HE WENT AND GOT HIS CHIEF SERVICE MANAGER. TO MY SURPRISE THE SERVICE MANAGER SAID TO ME AS HE WAS WALKING FROM ACROSS THE SERVICE BAY THAT HE KNEW EXACTLY WHAT THE PROBLEM WAS. WE WALKED TO THE VEHICLE AND HE OPENED THE PASSENGER DOOR AND MOVED THE PASSENGER SEAT ALL THE WAY FORWARD. THEN HE OPENED THE REAR PASSENGER SIDE DOOR, TOOK OUT THE FLOOR MATS AND OPENED THE BATTERY COMPARTMENT THAT IS LOCATED "INSIDE" THE VEHICLE UNDER THE PASSENGER SEAT. THERE WAS WATER POOLED AROUND THE BATTERY AND 4 INCHES FROM REACHING THE + AND - TERMINALS. THE SERVICE MANAGER WENT UNDER THE VEHICLE AND REMOVED THE PLASTIC PLUG THE SIZE OF A QUARTER. WATER GUSHED OUT OF THE DRAIN PLUG FOR AT LEAST 5 MIN THEN IT TURNED INTO A TRICKLE. THE SERVICE MANAGER SCHEDULE THE VEHICLE TO BE FIXED BY A COMPANY THAT DEALS WITH WATER LEAKS. MY COMPLAINT IS THAT THIS POSED AN POTENTIAL DISASTER FROM AN ELECTRICAL SHORT CAUSED BY WATER POOLING. NOW IS THERE GOING TO BE A MOLD PROBLEM IN THE FUTURE? *TR
Electrical system, Electronic stability control (ESC), Service brakes, Jan 13, 2014
JANUARY 13, 2013 CHRYSLER GROUP LLC. CUSTOMER CENTER P.O. BOX 21-8004 AUBURN HILLS, MI 48321 RE: CASE# [XXX] TO WHOM IT MAY CONCERN; BELOW, YOU WILL FIND A BRIEF SYNOPSIS OF MY PREVIOUS AND CURRENT ISSUES WITH MY NEW 2014 GRAND JEEP CHEROKEE; UPON IMMEDIATELY RECEIVING MY 2014 JEEP CHEROKEE, I NOTICED THAT MY VEHICLE DID NOT DRIVE SMOOTHLY AND I HAD TO PUSH HARD ON THE ACCELERATOR PEDAL BECAUSE MY RPMS AND MPH DROPPED VERY FAST AND I WAS IN TRAFFIC. AFTER MY CHEROKEE LOSS POWER AND I BEGAN TO DRIFT, AND AFTER COMING TO A COMPLETE STOP, I STARTED MY SUV UP AGAIN AND I HAD NO INSTRUMENT PANEL. EVERYTHING WAS BLACK. THE PERFORMANCE OF THE VEHICLE DETERIORATED TO A POINT WHERE A PROBLEM WAS EVIDENT. FREQUENTLY, NOT ALL THE TIME, THE VEHICLE WAS VERY SLUGGISH TO ACCELERATE AND OCCASIONALLY NOT RESPONDING TO THE GAS PEDAL, FOR APPROXIMATELY FIVE-TEN SECONDS AS THE RPM'S WENT DOWN. IT FELT AS THE THOUGH, I WAS FORCING THE GAS BY PRESSING ON THE ACCELERATOR PEDAL HARD. IT APPEAR THAT THE GAS WAS BLOCKED FROM FLOWING BECAUSE I HAD TO PRESS VERY HARD TO GET SOME GAS TO MY SUV OR THE VEHICLE WAS STUCK IN A LOW GEAR AND NOT UP-SHIFTING. MY SUV ONLY HAVE 893 MILES ON IT. I CALLED THE DEALER SPORT DURST AND THEY INFORMED ME TO CALL CHRYSLER TO REPORT THE ISSUE. THEY WERE VERY RUDE ESPECIALLY [XXX] THE GENERAL MANAGER. UNDER THE NORTH CAROLINA LAW, I AM REQUESTING A KNEW 2014 JEEP CHEROKEE WITH THE SAME OPTIONS AND OR REFUND OF MY DOWNPAYMENT. I JUST WOULD LIKE TO ADD THAT THE DEALERSHIP THAT I PURCHASED MY VEHICLE FROM ARE VERY RUDE AND UNPROFESSIONAL TOWARDS THEIR BLACK CUSTOMERS AND I WILL NEVER PURCHASE ANOTHER VEHICLE NOR WILL I EVER HAVE MY VEHICLE SERVICED BY THAT DEALERSHIP. I LOOK FORWARD TO WORKING WITH YOU TO RESOLVE THIS ISSUE ASAP! CC: NC ATTORNEY GENERAL CONSUMER AFFAIRS OFFICE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Jan 8, 2014
I HAVE NOT BEEN ABLE TO RESOLVE A SAFETY RECALL ON MY 2014 JEEP GRAND CHEROKEE. I MADE AN APPOINTMENT A WEEK IN ADVANCE FOR A 2-HOUR REPAIR (AS STATED IN THE NHTSA NOTICE) AND, SINCE THE VEHICLE WAS IN THE DEALER, TO CHECK ON ANOTHER ISSUE I NOTICED ON THE ABNORMAL BEHAVIOR OF THE AIR SUSPENSION. HOWEVER, 5 DAYS LATER I AM STILL WITHOUT MY MEANS OF TRANSPORTATION. AMAZINGLY, I HAVE BEEN CALLING SINCE LAST SATURDAY AND HAVE NOT BEEN ABLE TO TALK TO THE SERVICE MANAGER OR MY SERVICE TECH. THE TECH SPECIALIST DO NOT REPLAY TO MY MESSAGES.THE ONLY PERSON THAT DISCUSSES THE STATUS OF MY VEHICLE IS THE SERVICE DEPARTMENT RECEPTIONIST, WHICH TODAY STATED THAT THE VEHICLE IS STILL UNDER "EVALUATION". I HAVE SINCE REQUESTED THE RECEPTIONIST TO ONLY FOCUS THE REPAIR ON THE SAFETY RECALL. I HAVE REPEATED SEVERAL TIMES TO JUST HANDLE THE SAFETY RECALL. HOWEVER, MY VEHICLE HAS NOT BEEN REPAIRED. I DON'T BELIEVE IT WAS NHTSA'S INTENTION TO BE WITHOUT MY MEANS OF TRANSPORTATION FOR A WEEK. THE SAFETY RECALL NOTICE TALKS ABOUT HOURS AND MAYBE A LITTLE MORE, BUT 5 DAYS IS TOTALLY DIFFERENT STORY. I WOULD APPRECIATE ANY HELP OR GUIDANCE YOU CAN PROVIDE TO GET MY CAR BACK. I AM EVEN WILLING TO JUST COORDINATE WITH ANOTHER DEALER TO GET THE RECALL WORK PERFORMED AT ANOTHER TIME. I CAN'T BE WITHOUT MY VEHICLE ANYMORE. I TALK TO CHRYSLER AND THEY STATED THAT THE ONLY ONE THAT CAN HELP ME IS THE DEALER, BUT THEY ARE NOT RESPONSIVE. PLEASE HELP. THE DEALER INFORMATION IS AS FOLLOWS: FLAGSHIP DEALER BAYAMON, PR 787-620-5876 OR 787-620-5877 MY CONTACT INFORMATION IS: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Engine, Jan 8, 2014
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ACCELERATION PROBLEMS. *SMD THE CONSUMER IMMEDIATELY NOTICED UPON RECEIPT OF THE VEHICLE, THAT IT DID NOT DRIVE SMOOTHLY AND LACKED POWER DURING ACCELERATION. HOWEVER, SHE FELT IT WAS DUE TO LACK OF FAMILIARITY WITH THE VEHICLE. THE PERFORMANCE OF THE VEHICLE DETERIORATED TO A POINT WHERE A PROBLEM WAS EVIDENT. FREQUENTLY, NOT ALL THE TIME, THE VEHICLE WAS VERY SLUGGISH TO ACCELERATE AND OCCASIONALLY NOT RESPOND AT ALL FOR ABOUT TEN SECONDS AS THE RPM'S WENT UP. IT FELT AS THE THOUGH, SHE WAS FORCING THE GAS BY PRESSING ON THE ACCELERATOR PEDAL, BUT THE GAS WAS BLOCKED FROM FLOWING, OR THE VEHICLE WAS STUCK IN A LOW GEAR AND NOT UP-SHIFTING. ALSO, THE CHECK ENGINE LIGHT ILLUMINATED, WITH ONLY 1,231 MILES. THE CONSUMER HAD TO RETURN TO THE DEALER, SEVERAL MORE TIMES, DUE TO THE CHECK ENGINE LIGHT ILLUMINATING. *JB
Visibility/wiper, Jan 5, 2014
THE SIDE MIRRORS COMPLETELY BLOCK MY VISION ON BOTH SIDES. WHEN PULLING UP TO A STOP SIGN I CANNOT SEE A VEHICLE OR PEDESTRIAN TO THE RIGHT OR LEFT WHEN IN LINE WITH THE MIRRORS. THE MIRRORS ARE TOO BIG. *TR
Electrical system, Dec 31, 2013
VEHICLES "CLUSTER" MEMORY FAILED CAUSING WIPERS TO MALFUNCTION AND RADIO TO LOSE MEMORY. VEHICLE OCCASIONALLY DOES NOT RECOGNIZE KEYFOB AND WILL SET OFF PANIC ALARM AND/OR WILL NOT DETECT KEYFOB, DISPLAYING WARNING WHICH STATES KEYFOB HAS LEFT THE VEHICLE. DEALERSHIP HAS TRIED "FLASHING" THE MEMORY BUT PROBLEM PERSISTS AND GOING BACK IN FOR SERVICE 1-3-14. UPON READING OTHER FORUMS I HAVE FOUND THIS IS A COMMON ISSUE WITH OTHER GRAND CHEROKEES. *TR
Fuel system, Diesel, Dec 29, 2013
I HAVE THE NEW ECODIESEL!!! YES THIS IS AN AWESOME VEHICLE BUT... AFTER FILING THE VEHICLE UP FOR THE FIRST TIME THE ISSUE WAS NOTICED WHILE PULLING THE FUEL NOZZLE FROM THE VEHICLES FUEL NECK. THE CAPLESS GREEN FUEL NECK CAME SEPARATED FROM THE VEHICLE. ONCE THE CAR WAS TURNED BACK ON THE DEF SERVICE WARNING COMES ON THE DASH. THIS IS WITH LESS THAN 300 MILES!!! *TR
Vehicle speed control, Dec 18, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE ERRONEOUSLY ACCELERATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Vehicle speed control, Dec 16, 2013, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE EXITING A RESIDENTIAL GARAGE, THE VEHICLE SUDDENLY ACCELERATED IN REVERSE AND CROSSED THE STREET, CRASHING INTO A CHURCH BUILDING. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN RECENTLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, SERVICE BRAKES). THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,000.
Power train, Dec 12, 2013, crash
FROM A STOPPED POSITION IN PARK, CAR SPONTANEOUSLY SHIFTED INTO NEUTRAL. *TR
Electrical system, Electronic stability control (ESC), Service brakes, Dec 12, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electronic stability control (ESC), Service brakes, Dec 11, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE STABILITY CONTROL WARNING LIGHT ILLUMINATED AFTER THE SERVICE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE ENTIRE INSTRUMENT PANEL WOULD NEED REPLACED. THE VEHICLE WAS NOT ABLE TO BE REPAIRED BECAUSE THE PARTS NEEDED TO CORRECT THE FAILURE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 200,900.
Electrical system, Exterior lighting, Electronic stability control (ESC), Service brakes, Dec 9, 2013
EVERY INDICATOR ON MY DASH WAS ON AND MY SPEEDOMETER DIDN'T WORK. BROUGHT IT INTO [XXX] WHERE THE PROBLEM WAS NOT FIXED. IT WAS IN THE SHOP AGAIN 2 WEEKS LATER FOR THE SAME ISSUE AND ALSO TO SERVICE THE ABS SYSTEM. TODAY MY CHECK ENGINE LIGHT IS ON AND THE CAR IS SHIFTING HARD AND HESITATING, CLUNKING AS IT SWITCHES GEARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Exterior lighting, Engine, Dec 7, 2013
SOON AFTER TAKING POSSESSION OF THIS VEHICLE (9/27/13) I NOTICED THAT NOW AND AGAIN (4/5 TIMES) THERE WOULD BE A HESITATION FROM THE AUTOMATIC TRANSMISSION WHEN SHIFTING TO THE NEXT HIGHER GEAR WHEN ACCELERATING TO HIGHWAY SPEED. IT WAS SO SUBTLE THAT I FILED IT UNDER "NOTHING IS PERFECT", BUT WOULD KEEP SCORE. DON'T BE MISLED BY THE LOW MILEAGE ABOVE. THAT IS MY NEW NORMAL. A HEAD AND NECK INJURY IN 2001 FOLLOWED BY A LONG OVERDUE DIAGNOSIS OF SEVERE PTSD BY THE VA LEFT ME PRACTICALLY A "HOUSE HERMIT" AND DRIVING ANYWHERE INVOLVING DISTANCE REQUIRES HIRING A DRIVER. THIS VEHICLE WAS NOTHING MORE THAN MY BEING ABLE TO HAVE ACCESS TO THE WOODS WITH A 911 BUTTON ATTACHED TO KEEP THE P/A IN CHECK. WHAT HAPPENED TO ME WAS THAT FROM A STOP SIGN I TURNED ONTO THE MAIN HIGHWAY AND WAS ACCELERATING TO 55 WHEN AT ABOUT 50 THE TRANSMISSION HUNG, THIS TIME IT WOULD NOT RELEASE TO THE NEXT GEAR, THE ENGINE BEGAN TO STRUGGLE UNTIL IT ALMOST STALLED. AS UNEXPECTEDLY AS IT HAD HUNG THE TRANSMISSION SHIFTED, THE ENGINE IMMEDIATELY RECOVERED ""WITH A ROAR"" AND OFF WE WENT. (EXTRA RPM'S, ? COMPUTER/FUEL PUMP SAW NO PROBLEM) I'M SURE THAT IN THOSE SECONDS MY SPEED DROPPED 20 MPH'S WITH NO "WARNING", SUCH AS BRAKE LIGHTS HAD SOMEONE BEEN BEHIND ME. HAD THIS OCCURRED ENTERING A BUSY BELT-WAY, INTERSTATE, ETC., YOU CAN IMAGINE THE POSSIBLE MAY-HEM. DID SOME RESEARCH, GOT AN APPOINTMENT FOR SERVICE AT THE DEALERSHIP AND WAS TOLD (AS EXPECTED FROM RESEARCH) THEIR COMPUTER SAW NO ABNORMALITIES AND SHOWED ME A BLANK PIECE OF PAPER TO PROVE IT. ASKED THEM TO SIGN A PIECE OF PAPER SAYING MY DRIVETRAIN WAS "JUST WONDERFUL" AND REAFFIRMING THAT CHRYSLER HAD NEVER HEARD OF ANY PROBLEMS JUST IN CASE I OR OTHERS WOUND UP DEAD OR MAIMED FROM "NO PROBLEMS". I NOW HAVE A "MORAL PROBLEM" SITTING IN MY DRIVEWAY AND NOT OUT IN THE MIDDLE OF THE WOODS. *TR
Service brakes, Hydraulic, Dec 6, 2013, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKES FAILED WHILE WAS DRIVING 65 MPH, THE CONTACT CRASHED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE BRAKES SEEMED TO HAVE BEEN OPERATING NORMALLY. IN ADDITION, THE CONTACT WAS ADVISED THAT NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HAD POSSIBLY BEEN PREVIOUSLY ADDRESSED. THE APPROXIMATE FAILURE MILEAGE WAS 2700. UPDATED 01/14/14*LJ CONSUMERS HANDWRITING IS ILLEGIBLE. UPDATED 01/16/14
Electrical system, Engine, Dec 4, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE CONTACT ALSO STATED THAT THE VEHICLE ERRONEOUSLY STARTED. THE VEHICLE WAS BEING DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Fuel system, Gasoline, Dec 4, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REFUELING, FUEL SPRAYED FROM THE FILLER NECK. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. UPDATED 12/30/13*CN THE CONSUMER STATED WHEN FILLING THE GAS TANK, THE NOZZLE WOULD NOT SHUT OFF.
Electrical system, Electronic stability control (ESC), Service brakes, Dec 2, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE DEALER WAS UNABLE TO SERVICE THE 2014 MODEL YEAR VEHICLES UNTIL JANUARY 2014 BECAUSE ONLY ONE RECALL REMEDY REPAIR WAS BEING PERFORMED PER DAY. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Engine, Nov 29, 2013
I WAS DRIVING ON THE HIGHWAY ABOUT 65 MPH. THE WIPERS CAME ON AND THE RADIO STOPPED. THIS HAPPENED ON THREE OTHER OCCASIONS. UPON EXITING THE FREEWAY AND UTILIZING THE BRAKES, THE ENTIRE VEHICLE ELECTRONICS FLASHED THEN THE VEHICLE LOST ALL POWER AND STALLED INTO BLACKNESS. I WAS ABLE TO SAFELY STOP THE VEHICLE AND RESTART. *TR