2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Other or unspecified, Jul 22, 2023
Today, July 22, 2023, my son (21 years old) was sitting in the driver's seat of our Jeep Grand Cherokee 2015 parked in a parking lot and he felt like someone punched him in the back of the head. It turned out to be the headrest (active head restraint) whacking him in the back of his head. The active head restraint pushed out and can't go back in. He was not driving, but his head and neck hurt from this spontaneous event. I called the dealership where we purchased the car and we are bringing the car to the dealership on Monday, July 24th. There were no warning lamps, messages or any other problems with the car when this happened. He was not even driving.
Air bags, Vehicle speed control, Engine, Jul 19, 2023, crash
Car accelerated without warning propelling me across a curb, street, then a second curb. The SUV was stopped upon impact at a concrete building. Fortunately there was no injury to others but the accident caused the car to be totalled by my insurance company. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The airbags did not deploy upon impact,
Seats, Jul 19, 2023
The drivers side headrest deployed for no reason. This is a major issue that puts the person sitting in the front seats at risk. There was no warning of any kind before it happened. When I called the dealership, they say they have never heard of this issue.
Seat belts, Jul 18, 2023
The Seat belt was recalled 2 years ago and we are waiting on a part from Jeep dealership and we just heard that this Jeep is being recalled for possible explosion in conjunction with back door of Jeep
Other or unspecified, Jul 15, 2023
When shifting of and on the vechicle when driving may go down in a gear then you have to push up in column to get back in drive. It’s been happening off and on for awhile but is concerning.
Service brakes, Jul 15, 2023
Have noticed upon driving brakes on left front side would catch and grab sone shaking as well.
Vehicle speed control, Other or unspecified, Service brakes, Jul 15, 2023
When setting cruise control to speed limit then pressing brake and then resume the jeep sone times accelerates to a higher speed the. Having to break again. Has been reoccurring nervous when driving and setting cruise or resuming. Have not taken it in as of yet.
Engine, Jul 15, 2023
Vehicle has 143,345 and engine started ticking from valvetrain on drivers side. It is a known issue with the 3.6 liter V6. Will probably have to pay out of pocket to have rockers, lifters and camshafts replaced.
Seats, Jul 13, 2023
The passenger side head rest deployed into my wife's head while we were driving. No impact occurred, just deployed without any incident. I've read about this happening to many people across a range of Jeep models, and is a major safety concern. I'm personally concerned this could happen to the driver while driving (myself or my wife) causing an accident.
Seat belts, Jul 12, 2023
My driver side seatbelt no longer retracts, and is not functioning.
Seats, Other or unspecified, Jul 12, 2023
Driver headrest failed as my wife was driving her jeep. It deployed hitting her in the back of the head causing a slight concussion.
Steering, Electrical system, Engine, Jul 12, 2023
While driving vehicle shuts off unexpectedly, with steering wheel losing power steering. It will then have trouble starting again. Turning on and off by itself. It will then work just fine after 15-20 minutes.. It has been doing this every few months for a couple years now. I have taken to dealer a couple times, and they have had me change battery initially. But can’t give me a reason why it keep happening after that. Most recently, once I was able to work again after it had shit off on me while driving, it would then not shut off. I could not turn the car off. I took to dealer, and eventually it turned off. It is at dealer currently at time of this writing.
Electrical system, Engine, Forward collision avoidance, Jul 5, 2023, fire
We were driving and we heard a chime and nothing showed on the display panel. Then we went thru the displays and saw a message regarding the ACC something about manual something. Then we lost power. Since we were on the highway We turned the truck off and started it again to potentially reset. We drove a couple blocks to exit the highway and lost power again. The we got out of the vehicle and smelled smoke. We peaked under the hood and saw fire. We all got out, grabbed our stuff and then the fire spread and engulfed the truck. Total loss.
Fuel system, Diesel, Jun 30, 2023
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Fuel system, Diesel, Jun 28, 2023
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Seats, Jun 26, 2023
The headrest deployed as a result of the AHR system despite no accident having taken place. This presents a problem as there are reports of drivers/passengers getting concussions from the impact. The driver seat headrest is still intact, however, this poses a risk of this happening while driving, at any time. Sudden deployment may cause injuries, or an accident which will put passengers and other drives on the road at high risk.
Fuel system, Diesel, Jun 23, 2023
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number 22V406000 (Fuel System, Diesel). The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle lost motive power and failed to accelerate as needed. The vehicle sputtered as if it was about to stall but then returned to normal functionality. No warning lights were illuminated. The vehicle was not taken to a dealer or independent mechanic. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact that parts to complete the recall repair was not yet available. The failure mileage was 122,000. VIN tool confirms parts not available.
Seats, Jun 22, 2023
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 3 MPH, the passenger’s side headrest exploded without a crash or an impact. There was an abnormal popping sound during the head rest deployment. The contact called the local dealer and left a voice mail message but had not received a response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 73,000.
Power train, Jun 16, 2023
I’ve recently noticed when leaving my driveway my 2015 jeep grand Cherokee shifts hard / feels as if the transmission is slipping. Today out of now where my vehicle starts slowing down and the rpm is getting higher . I luckily was able to get to the side of the highway to pull over with 3 children in the car . I cut the vehicle off opened and closed the door cranked it and it drove as normal until I was a couple of miles away from home when this happened again . I could not go over 40 mph and the vehicle wasn’t shifting it just sounded like it was reving up . I’ve also been smelling a burning smell inside of the vehicle that smelled like burnt rubber / burning wires. The smell is worse when cutting on the seat warmers . When putting the vehicle in park it sometimes takes a few seconds before the vehicle realizes it’s in park . My headlights at night also appear to look like they are smoking or has a certain smell to them when you get up close
Seats, Jun 15, 2023
Passenger side headrest deployed spontaneously.
Seats, Jun 15, 2023
My driver was traveling on an interstate and the head rest "air bag" went off and smacked her in the back of the head. This cause her to veer off course and fortunately she did not cause an accident. The head rest feature is for safety when your have a rear end collision not just under normal driving conditions.
Seats, Jun 15, 2023
Summer of 2021 the passenger headrest airbag broke without any problem to cause it to pop open and it cannot be reset. Luckily no one was in the passenger seat. No one was in the car when it popped. Noticed it next time I got into car to take my husband to chemo treatments.
Power train, Jun 10, 2023
The transmission fails and defaults to 3rd or 4th gear when downshifting or hitting a pothole. The vehicle then has to limp to a service center for evaluation and repair. At such low speeds during the limp for service, the highway driver is at significant risk or accident
Power train, Jun 8, 2023
Transmission failed when I was merging on a highway. Had it replaced and still doesn’t seem normal. This is the electronic shift and apparently has nonstop issues with the 2015 model. Will probably need replaced again before warranty is up and it was done at a jeep dealership.
Engine, Fuel/propulsion system, Jun 6, 2023
05/2023 loud ticking noise coming from top right side of engine. Replaced transfer case module. Ticking sound continued. Check engine light code P0523 occurred 06/2023. Known issue with Jeep Grand Cherokee 3.6L: rocker arms and right intake camshaft failure