2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Seats, Jun 23, 2021
Driver headrest exploded into the back of my head while I was driving on a two-lane road (Hopper in Santa Rosa CA). Impact caused me to lose consciousness for several seconds, and I woke up on the wrong side of the road still in motion with my 6 year old daughter in the back booster seat. This problem is reflected in NHTSA online literature, a certified class-action suit, and online notices about potential recall. Headrest is being replaced for free but the Jeep dealer didn't have any in stock and there is no timeline to get it fixed. Currently working with Kaiser Permanente insurance plan and medical staff to help with neck, head, and back pain, and continuing dizziness on and off every day since the incident.
Air bags, Seats, Jun 22, 2021
I was driving the vehicle when my drivers headrest popped and hit the back of my head. I pulled over to see what happened and it looks as though the headrest exploded but nothing came out. I’m not sure if an airbag was supposed to deploy but it did not. Luckily because my son was in the back seat, not sure if air bag was suppose to deploy or not. I did not hit anything when it happened and I was just driving. Consumer has notified the dealer to get it repaired.*JB
Seats, Jun 20, 2021
Headrest deployed without warning. Have read online that this is a very common problem with an expensive fix. Luckily no one was sitting in seat when it deployed or could have caused injuries. If it happens to drivers seat while driving this could be a very dangerous situation.
Other or unspecified, Jun 18, 2021
There is a claim on my CarMax that never happened to my Jeep. The accident from January 2021 where “my car rolled over” never occurred
Air bags, Seats, Other or unspecified, Jun 15, 2021
On 6/14/2021 I got in my vehicle and noticed the driver side headrest was deployed outward. I can see broken plastic clips inside.
Seat belts, Jun 14, 2021
Passenger and driver side front seat seat belt fail to retract once extended, resulting in excess seat belt material across the body, and thus possibility of a delayed or insufficient tensioner reaction in an event. Vehicle is subject to a warranty extension for a similar concern (slow retraction), but after inspection by an authorized dealership, it was determined that the seat belts upper D-ring does not exhibit the damage that the warranty extension was released for. However, upon inspection it was found that other plastic routing components on the seat belt have begun to crack, fail, and separate. As this other damage was not specifically addressed in the warranty extension, no coverage for this defect applies.
Seats, Other or unspecified, Jun 14, 2021
The headrest popped while I was driving and caused my head to fly forward. Yes it can be inspected. No No No
Seats, Jun 13, 2021
The front passenger seat headrest safety mechanism malfunctioned causing it to deploy. This caused a severe head injury to the passenger. Major concern of the driver seat headrest having the same problem and potentially causing an accident. There were no warning signs prior to the incident.
Steering, Jun 13, 2021
Third steering rack in 4 years. Vehicle only has 40K miles on it. Each time there is a drop in power steering fluid and a leak identified in the power steering boot.
Air bags, Seats, Jun 9, 2021
We were entering the vehicle, as I was getting into the drivers seat there was a terrible noise beside my right ear and pressure on my head. At the same time my grandson was entering in the rear seat behind me and was hit in left ear area with an exploding Active headrest restraint. The car had been remotely started but was not actually running yet and was in park with nothing behind it. I had no idea of this potential hazard, we drive long distances with grandchildren in the rear seat and if this would have or if the passenger headrest explodes while driving, it could be catastrophic. This is not acceptable. They should be replaced immediately, not wait until they actually cause a catastrophy !!!! I would rather not be in constant fear of the next explosion in my car which could have far worse results.
Electrical system, Vehicle speed control, Jun 7, 2021
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle indicated erroneously that the cruise control was activated. The contact stated that the cruise control light warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 78,000.
Power train, Electrical system, Other or unspecified, Jun 7, 2021, crash
On April 23rd at 9:28pm I was driving my Jeep Grand Cherokee 2015 on a highway at approximately 45mph when suddenly the transmission slipped to neutral without any human interference. I tried shifting it back to drive but the transmission did not respond. The Jeep lost momentum very quickly and came to a complete stop in the highway. As soon as it went to a complete stop it locked itself in parking position and l lost all ability to put it back to drive. I turned my blinkers and emergency lights on, but one minute later I got rear-ended by a car traveling at 50mph. My Jeep Grand Cherokee 2015 got totaled and I was taken to the hospital in stable condition. I was in a bad collision due to the Jeep slipping into neutral and locking itself in parking. I lost ALL ability to control my Jeep. The jeep got towed to a safe location. Two weeks later, we needed to move the car to another area for the insurance inspection. The car turned on and moved, yet again when the car gained velocity, the gear slipped to neutral and again came to a complete stop it, locking the transmission in the parking position. I always took my car for regular maintenance and it was a very well kept Jeep Grand Cherokee 2015.
Electrical system, Jun 6, 2021
Check engine light on. Recall issued, dealership contacted, recall repaired. Check engine light off for approximately 2 weeks only. Check engine light on from then until present.
Seats, May 29, 2021
An inadvertent deployment of the active headrest in the front passenger seat. Plastic holding clips broken, seems due to material or manufacturer defect.
Seats, May 28, 2021
The passenger side headrest exploded open for no reason and cannot be put back. I looks like the mechanism failed and it deployed open with a lot of force. Looking online seems to confirm this is an issue.
Seats, May 20, 2021
I was sitting in the passenger seat in my driveway with the vehicle off getting ready for my family to go to the store. The passenger head rest busted open causing my head and body to jerk forward.
Tires, May 19, 2021
I have 34,000 miles on my keep I am the original owner and my tires have been rotated every 5,000 miles. The tread is cracking on every tire. Tire size is 265/59/20 Fortera hl. I called Goodyear and they will do nothing they say rotting is only warranted for 4 years. How can that be? It’s a 60,000 mile tire. I brought it to Goodyear in Jericho N.Y and was told by Sean there is nothing he could do. I was also in touch with Pamela Pringle from customer support and she never got back to me. It is unsafe to drive on those tires and Goodyear should replace them.
Seats, May 15, 2021
HEADREST RANDOMLY DEPLOYED.
Engine, Fuel/propulsion system, May 14, 2021
I HAVE BEEN ON A WAITING LIST AT JEEP ONLY, LAS VEGAS, FOR 7 WEEKS TO REPAIR RECALL W79/NHTSA 20V-699. THE DEALER SERVICE DEPARTMENT DOES NOT RETURN TEXT MESSAGE OR PHONE CALLS. MY SERVICE ADVISOR JOSHUA GAVE A 5-WEEK LEAD TIME FOR REPAIR MID MARCH, 2021. JEEP ONLY 5255 W SAHARA AVE, LAS VEGAS NV 89146. PHONE 702-602-0090
Seats, May 10, 2021
THE DRIVERS SIDE HEADREST RETAINING MECHANISM FAILED WHILE WE WERE DRIVING DOWN THE ROAD. IT WAS A VIOLENT EVENT, THAT HIT ME IN THE BACK OF THE HEAD WHEN IT HAPPENED. THIS COULD REALLY CAUSE SOMEONE TO LOSE CONTROL OF THEIR VEHICLE. WE WERE ON A SURFACE STREET AND THANKFULLY NOT ON THE FREEWAY. WE HAD JUST FILLED UP WITH GAS AND HAD JUST TURNED RIGHT ONTO THE ROAD, MAYBE WENT 100 YARDS AND THAT IS WHEN IT BLEW. WE HAD JUST DRIVEN ABOUT 150 MILES PRIOR TO GETTING GAS.*DT
Exterior lighting, May 8, 2021
HALO LIGHTS IN 2015 JEEP CHEROKEE WENT OUT. THIS IS NOT A LIGHT BULB REPLACEMENT. YOU HAVE TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY WHEN THIS HAPPENS AND IT IS $1600 FOR JUST THE PART. THIS IS NOT COVERED UNDER MY WARRANTY SO WHEN I CALLED JEEP TO COMPLAIN THE PERSON I SPOKE WITH ADVISED ME THAT SHE GETS THIS COMPLAINT FREQUENTLY. LIGHTING ON THE OUTSIDE OF YOUR VEHICLE IS IMPORTANT. WHY WOULD JEEP PUT A PART ON A CAR THAT YOU CANNOT REPLACE OR CHANGE A BULB AND IF IT HAPPENS FREQUENTLY IT SEEMS TO ME THAT THIS IS A DEFECT OF SOME SORT.
Seats, May 5, 2021
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SIDE AIR BAG LOCATED IN THE HEAD REST EXPLODED WITHOUT IMPACT AND STRUCK THE DRIVER IN THE BACK OF HEAD. THERE WERE NO REPORTED INJURIES. THE CONTACT CALLED FORT COLLINS DODGE CHRYSLER RAM (3835 S COLLEGE AVE, FORT COLLINS, CO 80525, (970) 541-9989) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Power train, May 5, 2021
TL* THE CONTACT OWNS 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AUTO-PARK FEATURE FAILED TO ENGAGE. ADDITIONALLY, WHILE THE VEHICLE WAS PARKED, THE VEHICLE ROLLED FORWARD, WITHOUT WARNING. THE CONTACT CALLED BEDFORD CHRYSLER DODGE JEEP INC - BEDFORD PA (7055 LINCOLN HWY, BEDFORD, PA 15522, (877) 915-5008) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,414.
Engine and engine cooling, May 3, 2021
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT CHAMPION CHRYSLER DODGE JEEP RAM (LOCATED AT 4505 W 96TH ST, INDIANAPOLIS, IN 46268, 317) 872-6200) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Other or unspecified, May 2, 2021
MY JEEP HAS NOW ON 2 OCCASIONS AT A HIGH RATE OF SPEED LOST ALL ABILITY TO ACCELERATE- APRIL 29 & MAY 1ST WHILE DRIVING ON A HIGHWAY AT 70MPH IN RUSH HOUR TRAFFIC THE VEHICLE LOST ALL ABILITY TO ACCELERATE- IT FELT LIKE THE ENGINE SLIPPED INTO NEUTRAL-HOWEVER IT WAS STILL IN DRIVE-I VERIFIED THIS- VEHICLE RAPIDLY DECELERATED - I BARELY GOT OFF THE HIGHWAY WITHOUT BEING IN A COLLISION- VEHICLE THEN AFTER BEING RESTARTED WAS ABLE TO ENGAGE INTO DRIVE AGAIN AND MOVE BOTH FORWARD & BACKWARDS DEALERSHIP WAS UNABLE TO DETERMINE PROBLEM HOWEVER UPON TAKING THE CAR HOME ON MAY 1ST SAME THING HAPPENED AGAIN- THIS TIME WITH A EYEWITNESS AS WELL MAY 1 AT 50MPH- ENGINE (STILL RUNNING) CUT OUT AS IF IT SLIPPED INTO NEUTRAL - THE VEHICLE STILL SAID IT WAS IN DRIVE WHEN THE VEHICLE CAME TO A FULL STOP- THE LIGHT FOR GEAR SHIFT - CHANGED & IT READ THAT JT WAS IN NEUTRAL - SIMULTANEOUSLY A MESSAGE POPPED UP (ONLY AFTER IT WAS STOPPED) 'VEHICLE SPEED IS TOO HIGH TO SHIFT' OF COURSE WE WERE ALREADY STOPPED AND NEVER TRIED TO SHIFT IT ANYWAY MY JEEP WAS MANUFACTURED IN SEPTEMBER 2014-THIS PROBLEM CLOSELY CORRELATES WITH ANOTHER RECALL THAT IS LIMITED TO SAME JEEP MODELS MADE PRIOR TO JULY 2014 SEE NHTSA CAMPAIGN NUMBER 19V447 (SEE LINK BELOW) THIS IS INCREDIBLY DANGEROUS AND THE DEALERSHIP SEEMS TO HAVE NO AWARENESS OF THIS PROBLEM IN JEEPS MADE IN THE SAME YEAR AS MINE HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-RECALLS-DEFECTS/JEEP-CHEROKEE-RECALLED-FOR-TRANSMISSION-ISSUE/