2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Seats, Jan 5, 2020
WHILE DRIVING ON A PUBLIC ROADWAY AT APPROXIMATELY 15 MPH AND TURNING INTO A FUELING STATION, I WAS STRUCK IN THE BACK OF THE HEAD BY THE DRIVER SEAT HEADREST PROPULSION SYSTEM. THE HEADREST IS NOW IN A DEPLOYED POSITION. I AM UNABLE TO COLLAPSE IT BACK. IT CAUSED ME TO HAVE TO STOP OPERATING THE VEHICLE AT A FUEL STATION FOR SAFETY.
Seat belts, Jan 4, 2020
MY FRONT SEAT BELTS DO NOT RETRACT AT I HAD TO REPLACE MY DRIVER SIDE SEAT BELT FOR NOW WHICH IS OVER $500.00 DOLLARS AND MY PASSENGER SIDE SOON..
Air bags, Seats, Jan 3, 2020
PASSENGER HEADREST SAFETY FEATURE DEPLOYED OVERNIGHT WHILE THE VEHICLE WAS PARKED INSIDE OUR GARAGE. THE PLASTIC ON THE INSIDE OF THE HEADREST IS BROKEN AND THE HEADREST CAN NOT BE RESET.
Power train, Dec 31, 2019
AT APPROXIMATELY 60,000 MILES THE VEHICLE HAD JUST BEEN SERVICED AND NEW TIRES WERE INSTALLED. WE LEFT THE NEXT MORNING FOR A VACATION. ABOUT 100 MILES DOWN THE LIMITED ACCESS HIGHWAY AND TRAVELING AT 65 TO 70 MILES PER HOUR THE DASH AND INFORMATION TOUCH SCREEN BEGAN FLASHING AND A CHIME BEGAN REPEATING. THE WINDSHIELD WIPERS BEGAN OPERATING AT HIGH SPEED. (IT WAS CLEAR, CALM AND ABOUT 65˚ F. DIFFERENT MESSAGES BEGAN FLASHING: ONE SAID TO STOP AND PLACE THE VEHICLE IN PARK, ANOTHER SAID TO KEEP DRIVING AND NOT TURN THE ENGINE OFF. WHEN ABLE TO EXIT THE HIGHWAY THE JEEP WOULD ONLY ALLOW SELECTION OF DRIVE OR NEUTRAL. IT WOULD NOT ALLOW REVERSE, WHICH MADE IT DIFFICULT TO TURN AROUND. THE VEHICLE DID MAKE IT BACK 100 MILES TO THE DEALERSHIP BUT WOULD NOT SHIFT AND LIGHTS FLASHED AND CHIMES DINGED THE ENTIRE WAY. THE DEALER INFORMED ME THAT AN ELECTRONIC SYSTEM ASSOCIATED WITH THE TRANSMISSION HAS FAILED AND WILL COST APPROXIMATELY $1,000 TO REPLACE.
Vehicle speed control, Dec 31, 2019, crash
I WAS EASING OUR 2015 JEEP GRAND CHEROKEE INTO A PARKING SPOT AT A TRAIL HEAD PARKING LOT WITH MY FOOT ON THE BRAKE PEDAL. I FULLY ENGAGED THE BRAKE PEDAL TO STOP THE VEHICLE, AND THE VEHICLE ACCELERATED AT FULL THROTTLE OVER THE TOP OF A 2.5 FT BY 2.5 FT CEMENT BLOCK PARKING BARRIER. IT DRAGGED THE CEMENT BLOCK ABOUT 20-25 FT. I CONTINUED TO PRESS THE BRAKE AND AFTER ABOUT 40 FT, THE VEHICLE CAME TO A STOP. I IMMEDIATELY TURNED THE VEHICLE OFF. IT WAS TERRIFYING NOT TO BE IN CONTROL OF THE VEHICLE. FORTUNATELY, NO ONE WAS INJURED. DAMAGE TO THE VEHICLE IS YET TO BE DETERMINED, BUT EVEN IF IT IS REPAIRED, THERE IS NO WAY I WOULD FEEL COMFORTABLE DRIVING IT AGAIN. THIS VEHICLE SHOULD BE TOTALED AND NOT RESOLD TO ANYONE ELSE. I HAVE BEEN A LOYAL JEEP OWNER FOR OVER 20 YEARS, BUT I AM NOT SURE I WOULD PURCHASE ANOTHER ONE, ESPECIALLY NOW THAT I HAVE RESEARCHED THE ISSUE AND REALIZE THAT THIS IS A RARE BUT REOCCURRING PROBLEM WITH THE JEEP GRAND CHEROKEE FOR 20+ YEARS.
Engine, Dec 30, 2019
MY 2015 JEEP GRAND CHEROKEE HAS 70,000 & THE RADIATOR IS LEAKING. MY DEALER & LOCAL MECHANIC TOLD ME THE RADIATOR NEEDED TO BE REPLACED. MY DEALER TOLD ME THAT THEY HAVE HAD SO MANY JEEP'S IN WITH THE SAME RADIATOR ISSUES THAT THEY NOW KEEP THE RADIATOR IN STOCK. IT IS GOING TO COST $1100 TO HAVE THE RADIATOR REPLACED. IF SO MANY JEEP'S ARE HAVING THE SAME ISSUE WHY HAS A RECALL NOT BEEN ISSUED. I HAVE NEVER HAD A RADIATOR FAIL IN ANY OF MY VEHICLES BEFORE 100,000. JEEP SHOULD AT LEAST COVER PART OF THE COST.
Air bags, Dec 26, 2019
PASSENGER SEAT HEAD REST AIRBAG DEPLOYED WHILE VEHICLE WAS STOPPED AT A LIGHT
Air bags, Dec 23, 2019
PASSENGER SEAT HEAD REST AIR BAG DEPLOYED WHILE SITTING IN GARAGE
Other or unspecified, Dec 19, 2019
THERE IS A WIND NOISE COMING INTO THE CAR THAT IS EXTREMELY LOUD AND DISTRACTING WHEN DRIVING ON THE TURNPIKE WHICH IS WHEN IT MOSTLY OCCURS. I TOOK MY JEEP TO THE DEALERSHIP AND THEY SAID THE PASSENGER SIDE OF WINDSHIELD WIPER COWLING NEEDED TO BE REPLACED. THE DEALER WANTED TO CHARGE ALMOST $500 TO REPLACE. I WENT TO SAFELITE AND THE REPRESENTATIVE STATED THAT THIS IS A COMMON ISSUE FOR JEEP. I AM NOT HAPPY ABOUT HAVING TO TAKE CARE OF THIS PROBLEM OUT OF MY OWN EXPENSES WHEN THIS IS A COMMON ISSUE OF JEEP.
Seats, Dec 17, 2019
I WAS DRIVING AND ALL OF A SUDDEN, MY HEADREST SMACKS ME IN THE BACK OF MY HEAD. AFTER LOOKING AT IT AFTER I PARKED, I FOUND OUT THE HEADREST IS A RESTRAINT SYSTEM THAT DEPLOYED. THE PLASTIC TABS THAT HOLD THE HEADREST TOGETHER WERE BROKEN. SO, AFTER DRIVING BACK HOME, I AM PULLING UP TO MY GARAGE AND THEN THE PASSENGER HEADREST BREAKS TOO.
Power train, Dec 13, 2019
I HAVE A 2015 JEEP GRAND CHEROKEE WITH 49,000 MILES. IN A THREE DAY PERIOD THE TRANSMISSIONS STARTED TO HAVE PROBLEMS SHIFTING A TOTAL OF FIVE TIMES. IT WOULD VIOLENTLY START TO SHUDDER WHILE IN MOTION AT HIGHWAY SPEEDS AND NEARLY CAUSED A TERRIBLE ACCIDENT. I HAD TO BRING VEHICLE TO COMPLETE STOP ON HIGHWAY AND RESTART. I TOOK THE VEHICLE TO PLANET JEEP IN FLAGSTAFF, AZ FOR CHECK AS IT IS STILL UNDER WARRANTY. I WAS TOLD THAT THEY CANNOT RE CREATE THE ISSUE AND IF THEY HAVE TO REMOVE TRANSMISSION PAN TO INSPECT I WILL BE LIABLE FOR COST OF REPAIR. I CALLED FCA CUSTOMER SERVICE TWO TIMES AND THEY DO NOT RETURN MY CALLS. I FEEL THIS IS A DANGEROUS PROBLEM THAT HAS POTENTIAL FOR DEATH OR SERIOUS BODILY INJURY AND AM NOT SURE WHO TO TURN TO AT THIS POINT.
Engine, Fuel/propulsion system, Dec 11, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE ONLY INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL WAS THE "SERVICE ELECTRIC BRAKE SYSTEM". THE CONTACT ALSO STATED THAT THE PASSENGER SIDE HEADLIGHT BLINKER FAILED TO OPERATE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE FUEL PUMP, BODY CONTROL MODULE, AND COMPUTER. THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TOWED TO CHRYSLER DODGE JEEP RAM FIAT OF BAY RIDGE (8825 5TH AVE, BROOKLYN, NY 11209-5901) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CONNECTOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Engine and engine cooling, Dec 11, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE UNDERWENT AND UNKNOWN RECALL REPAIR REGARDING THE EMISSIONS THAT INCLUDED A REFLASH OF THE VEHICLE'S COMPUTER. DUE TO THE REFLASH, THERE WAS A LAG IN ACCELERATION OF 4 TO 6 SECONDS, WHICH PREVENTED THE VEHICLE FROM SAFELY MERGING INTO TRAFFIC. THE CONTACT FELT THAT THE REFLASH REPAIR WAS A SAFETY RISK FOR HIMSELF AND OTHERS. LARRY H. MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE (8528 LOMAS BLVD NE, ALBUQUERQUE, NM 87110, (505) 404-0108) PERFORMED THE REPAIR. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 38,000.
Seats, Dec 7, 2019
FRONT PASSENGER HEADREST DEPLOYED AND BURST OPEN ON ITS OWN WHILE VEHICLE WAS PARKED.
Electrical system, Engine, Fuel/propulsion system, Dec 3, 2019
WHEN FIRST STARTING THE CAR IT WOULD STUMBLE & STALL & STOP. AFTER A NUMBER OF STARTS IT WOULD KEEP RUNNING IF I KEPT MY FOOT ON THE GAS PEDAL. FINALLY IT WAS RUNNING SO IT COULD BE DRIVEN HOME, BUT AT TIMES IT WOULD STUMBLE & STALL, AT AT TIME ALMOST NO ACCELERATION. I HAD TO KEEP 1 FOOT ON THE GAS PEDAL TO KEEP THE CAR RUNNING. THE CAR WAS TAKEN TO A REPAIR SHOP, WHERE IT REMAINS. THE TROUBLE WAS DIAGNOSED A FUEL PUMP FAILURE. PREVIOUS MODEL JEEPS HAVE HAD THE SAME PROBLEM AND WERE RECALLED
Electrical system, Dec 2, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S HORN WAS NOT WORKING. THE VEHICLE WAS TAKEN TO WILDE CHRYSLER JEEP (1710 HWY 164 S, WAUKESHA, WI 53186) WHERE IT WAS DETERMINED THAT THE TIPM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Other or unspecified, Nov 27, 2019
THE VEHICLE HANGS IN PARK. IT WILL LET YOU MOVE THE SHIFTER BUT IT STAYS IN PARK. ON THE DASH IT SHOWS VEHICLE IN DESIRED GEAR. THERE IS A BOX IN THE REAR OF THE CONSOLE THAT YOU CAN OPEN AND USING A KEY PUSH IN A BAR AND SOMETIMES IT WILL COME OUT OF PARK AND LET YOU SHIFT TO REVERSE OR DRIVE. IT HAS HUNG 6-7 TIMES AND HAS COST ME $75 EACH TIME TO HAVE IT TOWED TO THE DEALERSHIP. EACH TIME THEY HAVE TOLD ME THEY COULDN'T FIND ANYTHING WRONG WITH IT AND THEY DONT CHECK ANYTHING. THERE HAS TO .BE SOMETHING IN THE SHIFTER OR TRANSMISSION. I HAVE DRIVEN JEEPS SINCE 1993 AND THIS IS THE BIGGEST PROBLEM I'VE HAD. I'M AFRAID TO DRIVE THE JEEP EXCEPT LOCALLY. I DONT KNOW IF IT RESETS OR WHATEVER WHEN THEY LOAD IT ON THE TOW TRUCK BUT THE MAN THAT DRIVES THE TRUCK SAW EXACTLY WHAT IT WAS DOING. I BOUGHT THIS VEHICLE NEW AND I WANT IT FIXED. PLEASE TAKE CARE OF MY PROBLEM.
Seats, Nov 25, 2019
YESTERDAY (11/24/2019) WHEN MY ADULT DAUGHTER ENTERED MY 2015 JEEP GRAND CHEROKEE LIMITED, JUST AFTER CLOSING THE DOOR AND FASTENING HER SEAT BELT, THE HEADREST BURST AND HIT HER IN THE BACK OF HER HEAD/NECK. SHE HAD COMPLAINED OF DISCOMFORT AFTER THE INCIDENT, SO WE WILL BE KEEPING AN EYE ON HER TO CONFIRM SHE DIDN'T SUFFER A CONCUSSION. THE CAR WAS NOT MOVING AND NOTHING HAD OCCURRED TO CAUSE THE HEADREST TO REACT.
Air bags, Nov 24, 2019
THE AIRBAG LIGHT CAME ON FOR NO REASON. IT IS A SAFETY ISSUE BECAUSE AIRBAGS MAY NOT DEPLOY IN CRASH
Fuel/propulsion system, Nov 22, 2019
MY CHECK ENGINE LIGHT CAME ON IN MY VEHICLE ON MORNING WHILE I WAS PULLING OUT OF MY GARAGE. SO, I CALLED THE DEALERSHIP AND THEY SAID THAT I COULD GET A FREE DIAGNOSTIC TEST FROM ONE OF THE AUTO STORES. I WENT TO O'REILLY'S, WHICH IS A STORE THAT SELL AUTO SUPPLIES & PARTS, AND THEY DIAGNOSED A PROBLEM WITH THE FUEL SYSTEM. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT IT WAS THE FUEL RELAY. THE DEALERSHIP KEPT THE VEHICLE FOR A FEW DAYS TO DO THE REPAIR. I WOULD LIKE TO GO ON RECORD IN CASE THIS VEHICLE'S MANUFACTURED YEAR NEEDS TO BE INCLUDED IN THE CURRENT RECALL.
Power train, Nov 21, 2019
I HAVE THE 2015 JEEP GRAND CHEROKEE ECODIESEL THAT RECEIVED THE EMISSIONS UPDATE REQUIRED BY THE EPA DIESEL SETTLEMENT WHICH CHRYSLER FCA. I NOTICED SUBSTANTIAL LAG PROBLEMS THE INSTANT I PULLED OUT ONTO THE OPEN ROAD AFTER THE UPDATE FROM BONNEVILLE JEEP IN MANCHESTER NH. THE VEHICLE IS DEAD OFF THE LINE AND THERE IS A 2-3 SECOND TURBO LAG AT ALL SPEEDS. YOU END UP GIVING MORE THROTTLE THAN YOU WANT BECAUSE THE RESPONSE IS SO DELAYED, AND THEN YOU GET A MASSIVE SURGE OF FULL THROTTLE WHICH CAN BE UNSETTLING AND MAKE THE VEHICLE UNSTABLE IN A TURN. VERY SCARY TO RIDE WHEN MY WIFE OR KIDS ARE DRIVING WHO AREN'T USED TO THE ISSUE. PULLING OUT INTO BUSY INTERSECTIONS, EVEN WITH A WARMED UP ENGINE IS A DANGEROUS, WHITE KNUCKLE EXPERIENCE AS THE VEHICLE CRAWLS LIKE A TORTOISE INTO THE MIDDLE OF INTERSECTIONS BEFORE THE POWER FINALLY COMES AFTER 2-3 SECONDS.. THE SERVICE DEPARTMENT IS SYMPATHETIC BUT SAYS CORPORATE HAS TURNED ITS BACK ON THEIR REPORTS OF COMPLAINTS. I BELIEVE THE SO-CALLED SETTLEMENT DOCUMENTS SHOULD BE VOIDED BY A NEW CLASS ACTION SUIT - THE TERMS OF THE SETTLEMENT AND THEIR AD MATERIALS AND EVEN THEIR CUSTOMER SERVICE VOICE RESPONSE RECORDING SAY THAT THERE WILL BE NO LOSS OF POWER, NO IMPACT ON DRIVABILITY OR SMOOTHNESS, AND NO CHANGE IN MILEAGE. ALL OF THESE ARE UNTRUE. THEY HAVE DESTROYED THE DRIVABILITY AND JOY OF OWNING THESE VEHICLES. MORE THAN THAT - THEY HAVE MADE THESE VEHICLES EXTREMELY DANGEROUS TO DRIVE. WE'VE BEEN SCAMMED. CHRYSLER SHOULD BE FORCED TO BUY BACK THESE VEHICLES. I MAY BE TRADING MINE IN.. MY 3RD AND FINAL JEEP.
Other or unspecified, Nov 19, 2019
AS I WAS DRIVING ON THE INTERSTATE, THE DRIVER HEADREST POPPED OUT OF PLACE AND HIT ME IN THE HEAD. THIS CAUSED ME TO SWERVE WHILE GOING 70+ MPH. THIS COULD HAVE RESULTED IN SERIOUS INJURIES TO MYSELF AND/OR OTHERS. WHEN I TOOK MY VEHICLE TO A JEEP DEALERSHIP I WAS INSTRUCTED A PART HAD 'BROKE OFF' AND SINCE I WAS OUT OF MY WARRANTY PERIOD IT WOULD NOT BE COVERED TO REPAIR.
Seats, Nov 19, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING, THE HEADREST ON THE DRIVER'S SIDE POPPED OPEN. THE CONTACT CALLED TOM O'BRIEN CHRYSLER JEEP DODGE RAM INDIANAPOLIS (4630 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 805-4400) AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 34,781.
Seats, Nov 18, 2019
WHILE PARKED IN MY DRIVEWAY, UNOCCUPIED, AND ENGINE NOT RUNNING, THE ACTIVE HEADREST RESTRAINT SYSTEM ON THE DRIVERS SIDE DEPLOYED. THERE WAS NO COLLISION OR CONTACT WITH ANYTHING TO CAUSE DEPLOYMENT. THE MECHANIZE INTERNAL PARTS THE KEEP THE HEADREST TOGETHER BROKE CAUSING DEPLOYMENT AND NOT ALLOWING THE HEADREST TO BE RESET OR PUT BACK IN PLACE. I HAD TO PUT A BUNGIE CORD AROUND THE HEADREST TO HOLD IT BACK IN PLACE SO I CAN DRIVE THE VEHICLE WITHOUT THE DEPLOYED HEADREST PUSHING AGAINST THE BACK ON MY HEAD, WHICH IS VERY UNCOMFORTABLE. THIS OCCURRED AT APPROXIMATELY 61800 MILES. MY FACTORY EXTENDED WARRANTY EXPIRED AT 60000. EVEN THOUGHT THE DEALER IS FAMILIAR WITH THIS PROBLEM FCA WILL NOT COVER THIS REPAIR WHICH WAS QUOTED AT $900. I WAS ALSO TOLD THE PARTS ARE BACK ORDERED WITH NO DATE AS WHEN THEY WILL BE AVAILABLE. THIS IS A DEFECTIVE SAFETY PART PROBLEM WHICH FCA SHOULD BE REQUIRED ISSUE A RECALL.*DT*JB
Suspension, Nov 17, 2019
POWER STEERING RACK LOSES FLUID BETWEEN THE RACK AND THE BOOT. THE RACK HAS BEEN REPLACED TWICE FOR THE SAME ISSUE AND NOW NEEDS A 3RD REPLACEMENT RACK. LOSS OF POWER STEERING FLUID CAN LEAD TO LOSS OF STEERING ABILITY AND POSES A SAFETY RISK.