2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Air bags, Seats, Nov 13, 2019
THE PASSENGER SIDE ACTIVE HEADREST RESTRAINT ON MY 2015 JEEP GRAND CHEROKEE DEPLOYED WHILE PARKED IN MY GARAGE UNOCCUPIED. I TOOK THE VEHICLE TO A LOCAL CHRYSLER DEALER - THEY CHECKED THE COMPUTER AND HEADREST AND DETERMINED THAT THE VEHICLE WAS NOT IN AN ACCIDENT AND A FAILED LOCKING MECHANISM IS WHAT CAUSED IT TO DEPLOY. THE DEALER AGREED TO CONTACT CHRYSLER ON MY BEHALF FOR A RESOLUTION. I WAS TOLD BY THE DEALER THAT CHRYSLER AGREED TO PAY FOR HALF THE COST OF THE REPAIR - APPROXIMATELY $350. I AGREED TO PAY THE $350 ONLY IF THEY REPLACED BOTH HEADRESTS WHICH THEY DECLINED. I AM CURRENTLY DRIVING MY VEHICLE WITH A DEFECTIVE HEADREST - HOPING THE SECOND HEADREST DOES NOT FAIL ALSO.
Back over prevention, Nov 13, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BACKUP CAMERA WAS MALFUNCTIONING. THE CONTACT HAD BEEN TO TWO UNKNOWN DEALERS, BUT THE FAILURE COULD NOT BE REPAIRED. THE DEALERS PREDICTED THAT THERE MAY BE A RECALL ISSUED IN DECEMBER OF 2019. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.
Seat belts, Nov 13, 2019
THE FRONT PASSENGER SEATBELT WILL NOT RETRACT, THEREFORE IT WILL NOT LOCK INTO PLACE. WE ARE UNABLE TO HAVE A FRONT PASSENGER BECAUSE OF THIS SAFETY ISSUE. WE HAVE TRIED TO GET IT TO RETRACT WHILE IN PARK OR DRIVE, ALSO WITH THE JEEP TURNED OFF.
Other or unspecified, Nov 11, 2019
THE "SERVICE SHIFTER" WARNING FLASHES ON MY DASHBOARD RANDOMLY BUT DOES NOT AFFECT THE PERFORMANCE OF THE VEHICLE. THE DEALER READ THE DIAGNOSTIC CODES AND SAID NO TROUBLE FOUND. "BRING IT IN WHEN IT HAPPENS AGAIN" WAS THEIR BEST ADVICE. THEY SAID THEY WERE NOT AWARE OF ANY RECALLS - WHICH I DON'T BELIEVE. I HAVE READ ENOUGH ON-LINE COMMENTS TO KNOW THIS ISSUE IS HAPPENING WITH MANY OTHER JEEP OWNERS. WE NEED YOUR HELP IN HAVING JEEP ISSUE A RECALL TO HAVE THIS COMMON PROBLEM RESOLVED.
Electrical system, Vehicle speed control, Other or unspecified, Nov 9, 2019, fire
WHILE DRIVING DONW A MAIN ROAD THE GAS PEDAL SUDDENLY STOPPED WORKING AND WOULD NOT ENGAGE. I COULD NOT GET THE CAR TO MOVE FORWARD BUT IT WAS STILL RUNNING. I PULLED THE VEHICLE OVER TO STOP AND TURN THE CAR OFF. TURNED THE VEHICLE BACK ON TO SEE IF THE GAS PEDAL WOULD RE-ENGAGE, I WAS ABLE TO DRIVE 100FT AND IT HAPPENED AGAIN. I THEN "ROLLED" INTO AN EMPTY LOT ON THE SIDE OF THE ROAD WHERE SMOKE WAS NOTICED COMING OUT OF THE HOOD. I POPPED THE HOOD BUT DID NOT OPEN IT AND CALLED 911. WHILE ON THE PHONE WITH 911, A LOUD POP WAS HEARD UNDER THE HOOD, SPARKS WERE SEEN AND THE CAR CAUGHT FIRE.*DT*JB
Exterior lighting, Seats, Engine, Nov 8, 2019
MEMORY SEATS NO LONGER WORK, THEREFORE CAUSING MY SEAT TO BE OUT OF WHACK AND I CAN NOT SIT RIGHT. MY ENGINE BEGAN TO MAKE A TICKING NOISE OUT OF NOWHERE, MEANING SOMETHING IS WRONG. ONE HEADLIGHT IS OUT BUT ISN'T AND CAUSES MY BRIGHT TO BE ON AT ALL TIMES. WHEN USING MY LIGHT I NOW CANNOT USE MY ACTUAL BRIGHTS. *PM
Seats, Nov 6, 2019
MY PASSENGER SIDE ACTIVE HEADREST POPPED OPEN ALL OF A SUDDEN WHILE PARKED. LUCKILY, THERE WAS NO ONE SITTING THERE AT THE TIME. I'VE READ STORIES FROM A LOT OF OTHER JEEP AND CHRYSLER OWNERS THAT EXPERIENCED THE SAME ISSUE AND THERE IS A CLASS ACTION SUIT TO FORCE A RECALL. AT BEST, THIS IS AN EXPENSIVE FIX WHICH REALLY SHOULD BE THE MANUFACTURER'S RESPONSIBILITY. AT WORST, IT CAN KNOCK SOMEONE OUT WHILE DRIVING AND CAUSE AN ACCIDENT. PLEASE LOOK INTO IT.
Power train, Nov 4, 2019
WE HAD OUR 2015 JEEP GRAND CHEROKEE WORKED ON TO REPAIR THE ISSUES PER NHTSA RECALL # 16V-240. RECENTLY, THE JEEP ALERTED ME AS I WAS DRIVING AT A SPEED OF APPROX. 35 MPH THAT THE "AUTOPARK HAS BEEN DISABLED." MY DEALER IS UNABLE TO FIGURE OUT WHY THIS RECALL/SOFTWARE UPDATE HAS FAILED AND RENDERED THE "ADDITIONAL MECHANISM TO MITIGATE THE EFFECT OF OPERATOR ERROR IN FAILING TO SHIFT THE MONOSTABLE GEAR SELECTOR INTO PARK PRIOR TO EXITING THE VEHICLE" CURRENTLY USELESS.
Electronic stability control (ESC), Service brakes, Nov 2, 2019, crash
COMING OUT OF A TUNNEL, WET SURFACE, SLIGHT TURN, AND THE AUTOMATIC BRAKING SYSTEM KNOWN AS TRACTION CONTROL LOCKED BRAKES AND STEERING UP ON IT'S OWN CAUSING CAR TO HYDRO PLANE INTO A CURB AND A WALL. I HAD NO CONTROL BUT IF I DID I COULD HAVE CONTROLLED THE CAR AND PREVENT THE CRASH.
Steering, Oct 29, 2019
THE POWER STEERING RACK HAS A SLIGHT LEAK, WHICH WAS DISCOVERED SHORTLY AFTER THE WARRANTY HAD EXPIRED.
Steering, Oct 26, 2019
I TOOK MY CAR IN FOR A ROUTINE OIL CHANGE AND WAS INFORMED THAT THE RACK AND PINION STEERING ASSEMBLY WAS LEAKING POWER STEERING FLUID AND THAT MY POWER STEERING FLUID RESERVOIR WAS NEARLY EMPTY. MY CAR HAS 80K MILES ON IT. THIS APPEARS TO BE A COMMON COMPLAIN AMONGST OWNERS OF MY MAKE AND MODEL VEHICLE.
Seats, Oct 25, 2019
THE FRONT SEAT DRIVER SIDE HEADREST HAS PROTRUDED FORWARD. I JUST NOTICED IT YESTERDAY WHEN I DROVE THE JEEP HOME FROM WORK. IT WAS PARKED IN OUR COMPANY PARKING LOT ALL DAY WHILE I WAS AT WORK WHEN THIS HAPPENED. WENT TO SCHICKER AUTOMOTIVE GROUP (JEEP DEALER) IN WASHINGTON MISSOURI. THEY TOLD ME I NEED A WHOLE NEW HEADREST. TOTAL COST, PARTS AND LABOR. $771.00
Other or unspecified, Oct 24, 2019
2015 JEEP GRAND CHEROKEE WITH 66,500 MILES SUDDENLY HAD SERVICE SHIFTER MESSAGE IN CONJUNCTION WITH CHECK ENGINE LIGHT. I HAD TROUBLE SHIFTING CAR INTO GEAR. ALMOST SEEMED LIKE IT WAS LOCKED UP. THE MESSAGE DISAPPEARED AND WENT INTO GEAR WITH NO MORE PROBLEMS FOR A FEW DAYS. THEN THE SAME THING HAPPENED AGAIN. I CALLED THE LOCAL DEALERSHIP TO MAKE AN APPOINTMENT. I TOOK MY JEEP IN AND NOTHING SHOWED ON THE DIAGNOSTIC TEST CONCERNING SHIFTER, BUT THEY DID FIND PROBLEMS WITH THE STEERING SYSTEM. ISSUE WAS COVERED UNDER EXTENDED WARRANTY. THEY RE-EXAMINED IT AGAIN AND STILL COULD T FIND ANY ISSUES WITH THE SHIFTER. THE DEALERSHIP HAD MY JEEP FOR 6 DAYS. I PICKED UP MY JEEP TODAY AND AFTER DRIVING ABOUT 60-70 MILES THE MESSAGE SERVICE SHIFTER APPEARED FOR ABOUT 3 SECONDS AS I WAS DRIVING AND THEN DISAPPEARED. I AM EXTREMELY IRRITATED ABOUT THIS ISSUE. I INTEND TO CONTACT THE DEALERSHIP TOMORROW. I HAVE READ MANY OTHER COMMENTS ONLINE ABOUT THIS SAME PROBLEM WITH 2015, 2016, 2017 AND 2018 MODELS. THIS ISSUE NEEDS TO BE INVESTIGATED FOR RECALL. THIS SHOULD BE COVERED AND FIXED PER MANUFACTURER.
Seats, Oct 24, 2019
PASSENGER HEADREST COMPLETELY CAME APART. THE BACK IS NOT ATTACHED TO THE FRONT AND YOU SEE ALL OF THE INNER COMPONENTS. NO INCIDENT OR SHOCK TO THE VEHICLE TO CAUSE THIS. ONE DAY IT WAS FINE, NEXT DAY IT WASN'T.
Other or unspecified, Oct 23, 2019
HEAD REST BLEW APART WITH NO ACCIDENT INVOLVED. PARKED IN DRIVEWAY. NO RECALL FOUND RELATED. RESEARCH FOUND THAT THIS IS A COMMON ISSUE.
Steering, Vehicle speed control, Wheels, Oct 23, 2019
DRIVING THE VEHICLE SPEED OVER 60 MILES IT SHAKES AND IT TREMBLES, AND THE SENSOR DRIVING BEERS OUT OF CONTROL
Other or unspecified, Oct 22, 2019
MY COMPLAINT IS ABOUT A DANGER CAUSED BY A U-CONNECT (UC) UPDATE NOTICE FOR MY 2015 JEEP GRAND CHEROKEE THAT, UNTIL COMPLETED, THE JEEP'S SAFETY FEATURES INCLUDING 911 WERE UNAVAILABLE. A PROGRAMMING GLITCH WOULDN'T ALLOW AN UPDATE TIME TO BE CHOSEN.THE NOTICE CONTINUED TO BLOCK THE SCREEN MAKING IT UNUSABLE. ON 10-3-19, AN HR INTO A 5 HR TRIP, A NOTICE ON THE SCREEN SAID: URGENT UPDATED NEEDS TO BE SCHEDULED/COMPLETED W/IN 24 HOURS BUT, IN MEANTIME, "ESSENTIAL SERVICES" LIKE 911 & BLUETOOTH (& COUPLE OTHERS) AREN'T AVAILABLE. I TRIED TO SET A TIME BUT THE ORIGINAL SCREEN KEPT POPPING BACK UP. I COULD NOT CLEAR THE NOTICE FROM THE SCREEN AND IT BLOCKED BEING ABLE TO USE ANY OF THE SCREEN TABS. COULDN'T EVEN USE UC'S CALL-ASSIST BUTTON ON REARVIEW MIRROR. IN THE GLOVE BOX I FOUND AN ACTUAL # FOR UC & CALLED DIRECTLY. THE WOMAN, HELEN, SAID THERE'D BEEN A "GLITCH" IN THE PROGRAM, THAT I WAS "OUT OF LUCK," SHE WAS SORRY FOR THE INCONVENIENCE, THAT SHE HAD OTHER CUSTOMERS TRAVELING & IN SIMILAR PREDICAMENT. INITIALLY SHE SUGGESTED I PULLED OFF THE HWY TO ATTEMPT A SYSTEM RESET (AFTER WHICH THE HAZARD LIGHTS WOULDN'T SHUT OFF UNTIL AN EXTRA LONG HOLD OF THE HAZARD BUTTON). WHEN THE RESET DIDN'T WORK, SHE ADVISED THAT WHEN WE GET TO OUR DESTINATION (UNLESS WE FELT UNSAFE WE SHOULD STOP OUR TRIP THEN) TO BE OUT OF THE CAR FOR AT LEAST AN HOUR, TO PICK AN UPDATE TIME W/O ANY ZEROS (APPARENTLY THAT WAS THE "GLITCH") LIKE 11:17. THE CAR HAD TO BE LOCKED IN A CERTAIN PATTERN TO PUT IT IN "SLEEP" MODE. THE ACTUAL KEYS HAD TO BE AT LEAST 25 FEET AWAY FROM THE VEHICLE. IF THIS ALL DIDN'T WORK WE'D HAVE TO FIND A DEALER BUT IT DID WORK OVERNIGHT. SO WE DROVE FOR 4 HOURS W/O NAVIGATION, BLUETOOTH OR 911. NOR DID WE HAVE RADIO ACCESS TO HEAR TRAFFIC OR WEATHER REPORTS ALONG OUR ROUTE. IT WAS VERY UNSETTLING TO BE DRIVING IN THE DARK WITHOUT ANY OF THE JEEP'S COMPUTER AVAILABLE.
Power train, Electrical system, Oct 17, 2019
SERVICE SHIFTER WARNING
Engine, Oct 16, 2019, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE FAILURE BEGAN AROUND MAY OF 2018 AND WORSENED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP OF PARAMUS (315 ROUTE 4 WEST, PARAMUS, NJ 07652) WHERE THE EMISSION EVAPORATION VENT WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER SEVEN TIMES, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 64723187. THE CONTACT ALSO STATED THAT A CRASH OCCURRED BECAUSE THE BRAKES SEIZED WHEN THE VEHICLE STALLED. THE POLICE WAS PRESENT AND A REPORT WAS FILED. THE CONTACT WAS INJURED AND TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Seats, Oct 14, 2019
AHR - HEADREST BROKEN, LATCH IS CLOSED AND LOCKED POSITION WITH THE STEEL RETAINING ROD STILL CAPTURED IN LOCKING MECHANISM, PLASTIC FEATURES THAT RETAIN STEEL ROD ARE BROKEN, THIS IS NOT A DEPLOYMENT, THIS IS A COMPONENT FAILURE, VEHICLE WAS PARKED, ENGINE NOT RUNNING, VEHICLE WAS NOT OCCUPIED
Air bags, Seats, Oct 11, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING 65 MPH, THE FRONTAL DRIVER'S SIDE HEAD REST AIR BAG DEPLOYED WITHOUT WARNING. THE DRIVER SUSTAINED HEADACHES, BUT WAS NOT INJURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 85,000. *TR *JB
Seats, Oct 9, 2019
WHILE DRIVING APPROX 35 MPH, THE PASSENGER SEAT HEADREST SAFETY DEVICE DEPLOYED FOR NO REASON WHILE MY 14 YEAR OLD DAUGHTER WAS SITTING IN THE FRONT SEAT. LUCKILY SHE WAS NOT HURT DURING THE INCIDENT. THE PLASTIC PIECES HOLDING THE PIN IN PLACE FAILED RELEASING THE HEADREST. BECAUSE THE PLASTIC FAILED, THERE IS NO WAY TO RESET THE HEADREST AS THE PIN HOLDS IT IN PLACE. THIS IS CLEARLY A DEFECTIVE COMPONENT OF THE HEADREST SAFETY SYSTEM.
Power train, Oct 8, 2019
I HAD THE APPROVED EMISSIONS MODIFICATION COMPLETED ON MY ECODIESEL GRAND CHEROKEE. SINCE THESE WAS COMPLETED THERE IS A VERY NOTICEABLE LAG WHEN PRESSING ON THE GAS. WHEN TRYING TO PULL OUT INTO AN INTERSECTION THE LAG IS SO BAD (1-3 SECONDS) AND YOU FEEL AS IF YOU ARE UNABLE TO MOVE. THIS IS GOING TO CAUSE SOME SORT OF ACCIDENT AS IT IS A DEFINITE SAFETY HAZARD
Seats, Oct 8, 2019
WHILE THE CAR HAS PARKED IN OUR GARAGE WE CAME OUT TO FIND THAT THE ACTIVE HEAD REST SAFETY DEVICE HAD DEPLOYED ON ITS OWN. LOOKS LIKE THE PLASTIC RETAINING PARTS FAILED AS THEIR IS BITS OF PLASTIC ON THE FLOOR. OBVIOUSLY THIS IS NOT A SAFE DESIGN AND SHOULD BE CORRECTED AS SOON AS POSSIBLE. OUR JEEP DEALERSHIP HAS LET US KNOW THAT THIS IN NOT UNDER WARRANTY AND WILL BE OVER $700 TO FIX. WE WILL BE CONTACTING FCA CUSTOMER SERVICE AS IT ISNT RIGHT TO HAVE THE DEALERSHIP BE ON THE HOOK FOR A FAULTY PRODUCT.
Air bags, Oct 7, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE FRONT DRIVER'S SIDE HEAD REST AIR BAG DEPLOYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO CONTINUE DRIVING TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO NAPLETON CLERMONT CHRYSLER JEEP DODGE RAM (LOCATED AT 15859 FL-50, CLERMONT, FL 34711, (888) 359-4237), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000. *TR