2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
1,360 reports, newest first.
Power train, Other or unspecified, Feb 12, 2016, crash
I LEFT MY CAR IDLING , ON A FLAT SURFACE IN A PARKING LOT TO RUN INTO A BANK ATM. THE GEAR SHIFTER DID NOT LOCK INTO PARK EVEN THOUGH I PUSHED IT ALL THE WAY FORWARD TO THE PARK POSITION. THE VEHICLE ROLLED INTO A PARKED CAR. THE TOTAL DAMAGE SUSTAINED BY THE OTHER CAR WAS $2100, AND $1000 ON MY JEEP GC. THIS SHIFTER IS NOT VERY INTUITIVE, IT IS A NEWER ELECTRONIC SHIFTER AND IS NOT GATED AS MOST ARE. IT DOES NOT GIVE THE DRIVER GOOD FEEL OR FEEDBACK THAT THE CAR IS IN THE APPROPRIATE GEAR. THIS HAS BEEN A PROBLEM FROM DAY ONE. IF I HAD BEEN POINTED TO THE STREET THIS COULD HAVE CAUSED A MAJOR ACCIDENT. THIS IS A VERY DANGEROUS SITUATION! I BROUGHT IT TO THE DEALER TO LOOK AT AND THEY SAID THERE WAS NO ISSUE. CLEARLY THERE IS AN ISSUE. I NOW SEE THE NHSTA IS LOOKING INTO MORE THAN 300 INCIDENTS OF THIS ROLLAWAY ISSUE. THERE ARE PROBABLY MANY MANY MORE SINCE MOST PEOPLE HAVE NOT REPORTED IT. I HAVE A BIG MONETARY ISSUE THIS HAS COST, MY INSURANCE HAS GONE UP 70% AS THEY THINK I WAS NEGLIGENT AND IT NEEDS TO BE ADDRESSED BY JEEP/CHRYSLER/FIAT. PLEASE FEEL FREE TO CALL ME TO INQUIRE FURTHER INTO THE ISSUE I AM HAVING. I HAVE NOTIFIED JEEP CUSTOMER SERVICE AND AM TAKING THE CAR IN AGAIN ON 2/22 FOR THEM TO INSPECT. THANKS, [XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
Power train, Feb 12, 2016, crash
AFTER THE PURCHASE OF THIS VEHICLE, ON TWO OCCASIONS THE CAR WAS IN THE PARK POSITION [P], BUT, MOVED FORWARD. DURING THE FIRST INCIDENT, MY WIFE HAD PARKED THE CAR AT LOCAL STORE. WHEN SHE WENT TO LEAVE THE VEHICLE THE CAR ROLLED INTO A NEARBY FENCE. DURING THE SECOND INCIDENT, THE GRAND CHEROKEE AFTER BEING PLACED INTO PARK ROLLED INTO OUR YARD. THE PROBLEM WITH THE CAR'S PARK POSITION DOES NEED TO BE LOOKED AT; FOR MY WIFE OR MYSELF COULD HAVE BEEN INJURED IF WE HAD STARTED TO LEAVE THE CAR. IN THE FIRST INCIDENT THERE WAS $1,000 IN DAMAGE TO THE CAR. IN THE SECOND INCIDENT THERE WAS NO DAMAGE TO THE VEHICLE. THANK YOU FOR YOUR HELP. *TR
Power train, Electrical system, Feb 11, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. ALTHOUGH THE ELECTRICAL SHIFTER INDICATED THAT THE GEAR SHIFTER WAS PLACED IN THE CORRECT GEAR, THE VEHICLE STILL MOVED INDEPENDENTLY AS IF IT WERE PLACED IN REVERSE OR NEUTRAL. THE TECHNICIAN STATED THAT THE FAILURE WAS WITH THE ELECTRICAL SHIFTER; HOWEVER, THE FAILURE WAS INHERENT TO THE CONTACT'S MODEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Power train, Feb 11, 2016
THREE TIMES I HAVE EXITED FROM THE VEHICLE AFTER I HAD PUT THE JEEP INTO WHAT I THOUGHT WAS PARK AND THEN HIT THE BUTTON TO SHUT IT OFF, WHEN REALLY IT WAS ONLY IN REVERSE AND THE ENGINE WAS STILL RUNNING WHEN I EXITED THE VEHICLE. SEVERAL OTHER TIMES I HAVE PULLED INTO A PARKING SPOT, PUT IT INTO WHAT I THOUGHT WAS PARK AND THE VEHICLE STARTED MOVING IN REVERSE. WHEN IN A HURRY, IT IS VERY EASY TO PUT THE VEHICLE INTO PARK, THOUGH THE ELECTRONIC SHIFTER ACTUALLY STOPS IN REVERSE. WHEN I HIT THE POWER BUTTON (AND IT IS REALLY IN REVERSE) YOU GET A SINGLE DING, WHICH AGAIN WHEN IN A HURRY I THOUGHT WAS THE CAR TURNED OFF. THE FIRST TIME IT HAPPENED I WAS IN MY GARAGE, WHEN MY FEET HIT THE FLOOR THE VEHICLE STARTED GOING BACKWARDS, THE DRIVER DOOR HIT ME, THOUGH FORTUNATELY DID NOT KNOCK ME DOWN. I WAS ABLE TO JUMP INTO THE SEAT AND STOP THE VEHICLE A SPLIT SECOND BEFORE THE OPEN DRIVER DOOR HIT THE GARAGE DOOR OPENING AND A VEHICLE PARKED IN MY DRIVEWAY. THE OTHER TWO TIMES I EXITED THE VEHICLE WITH IT IN REVERSE AND STILL RUNNING WERE THE SAME EXPERIENCE, BUT THE VEHICLE DID NOT COME NEAR TO HITTING ANYTHING BEFORE I JUMPED INTO THE VEHICLE AND APPLIED THE BRAKES. I DRIVE A LOT OF RENTAL CARS AND SUV'S, I HAVE NEVER HAD AN EXPERIENCE LIKE I HAVE HAD WITH THIS JEEP. I WILL NOT LET MY WIFE DRIVE THE VEHICLE DUE TO SEVERAL TIMES IT HAS NOT GONE INTO PARK.
Engine, Feb 10, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V676000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Vehicle speed control, Feb 10, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT INDEPENDENTLY SHIFTED TO REVERSE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. UPDATED 04/29/16*LJ UPDATED 6/19/18*JB
Other or unspecified, Feb 10, 2016
THE GEAR SHIFT DOES NOT LOCK INTO PLACE. MORE THAN ONCE HAVE I ASSUMED I WAS IN PARK AND WAS NOT. THIS CAUSED THE VEHICLE TO ROLL SLIGHTLY. MY DAUGHTER PURCHASED THE SAME VEHICLE AND HAS HAD THE SAME PROBLEM WITH THE GEAR SHIFT. I HAVE OWNED JEEPS SINCE 1995 AND LOVE THEM. HOWEVER, THIS IS OBVIOUSLY AND ENGINEERING ERROR THAT NEEDS TO BE CORRECTED.
Power train, Feb 10, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHEN THE CONTACT PARKED THE VEHICLE, THE VEHICLE SUDDENLY ROLLED FORWARD AND CRASHED INTO A STORAGE UNIT. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. UPDATED 03/08/16*LJ THE CONSUMER STATED AFTER PUTTING THE VEHICLE IN PARK, AND PUSHED THE BUTTON TO TURN OFF THE VEHICLE, IT CONTINUED TO MOVE FORWARD AND CRASHED THROUGH A STORAGE ROOM. UPDATED 03/14/16.*JB
Other or unspecified, Feb 10, 2016, fire
TWO HOURS AFTER ARRIVING HOME, I WAS AWAKEN TO FIND MY BRAND NEW 2015 JEEP GRAND CHEROKEE ON FIRE, WHILE STATIONARY AND PARKED NEAR MY HOME. A FIREMAN STATED THAT IT APPEARS TO BE RELATED TO THE ENGINE. I RECENTLY PURCHASED THE VEHICLE IN OCTOBER 2015, REPLACING MY 2005 GRAND CHEROKEE. LESS THAN FOUR MONTHS OLD, THE CAR HAS LESS THAN 4,000 MILES AND HAS NOT HAD ANY PROBLEMS. AFTER GOOGLING POTENTIAL CAUSES, I DISCOVERED OTHERS HAVE HAD THIS PROBLEM WITH THI SAME MODEL, AS RECENT AS JANUARY 2016! THIS IS GRAVELY CONCERNING AND SHOULD RESULT IN FURTHER INVESTIGATION.
Power train, Feb 10, 2016
SAW ARTICLES THIS WEEK REGARDING NHTSA INVESTIGATION OF TRANSMISSION SHIFTER IN 2015 JEEP GRAND CHEROKEE. WHILE I AM NOT CONCERNED FOR MY SAFETY (AS I HAVE LEARNED TO KEEP FOOT ON BREAK UNTIL I LOCATE ONE OF THE INDICATORS THAT SHOWS PARK WHILE I KEEP PUSHING THE SHIFTER FORWARD) I AM CONCERNED EVERY TIME BOCA CAR WASH PARKS MY VEHICLE NEXT TO FEDERAL HIGHWAY IN DOWNTOWN BOCA RATON AFTER GOING THROUGH THEIR WASH; OR WHEN A RESTAURANT VALET PARKS MY VEHICLE. UNLESS YOU KNOW THIS SHIFTER, YOU EVENTUALLY WILL STEP OUT WHEN IT IS IN REVERSE. JUST A MATTER OF TIME. MAYBE THE OWNER COULD BE DEEMED RESPONSIBLE TO MAKE MULTIPLE ATTEMPTS TO GET HIS VEHICLE INTO PARK WITH THIS QUIRKY SHIFTER, BUT NOT THE VALETS OR OTHER PEOPLE WHO MAY DRIVE THE CAR.
Power train, Feb 10, 2016
THE ELECTRONIC GEAR SHIFT IS POORLY DESIGNED AND UNSAFE. YOU NEVER KNOW WHEN OPERATING THE SHIFT GEAR IF YOU ARE IN PARK, NEUTRAL, DRIVE OR REVERSE. IT IS CONFUSING AND DANGEROUS. I FOUND MYSELF ON MANY OCCASIONS, THINKING THAT THE LEVER WAS IN PARK, WHEN IN REALITY I WAS STILL IN REVERSE OR DRIVE. I OPEN THE DOOR TO GET OUT OF THE VEHICLE AND THE VEHICLE STARTS MOVING. I AM IN MY 60'S AND HAVE SLIPPED COUPLE TIMES, WHEN THESE INCIDENTS OCCURRED. I MENTIONED THESE INCIDENTS TO MY LOCAL DEALERSHIP AND THEY FOUND THE POWER TRAIN FUNCTIONING AS DESIGNED.
Power train, Feb 10, 2016
MY WIFE AND I HAVE BEEN CONFUSED WITH THE ELECTRONIC SHIFTER ON OUR 2015 GRAND CHEROKEE. THIS ISSUE HAS HAPPENED AT LEAST 7 TIMES WHEN WE THOUGHT THE CAR WAS IN PARK BUT WAS ACTUALLY IN REVERSE OR DRIVE AND ALMOST HAD AN ACCIDENT HITTING OTHER PARKED CARS WHEN LEAVING A PARKING LOT AT A STORE. IT HAS ALSO HAPPENED TO ME IN MY GARAGE MORE THAN A FEW TIMES WHERE I THOUGHT THE CAR WAS IN REVERSE BUT WAS IN DRIVE AND AGAIN ALMOST HIT THE GARAGE WALL. THANK GOD WE NEVER HIT ANYTHING BUT WE ARE VERY NERVOUS ABOUT DRIVING THIS CAR NOW. I HOPE THIS DOESN'T HAPPEN TO ANYONE ELSE AS IT IS VERY NERVE RACKING. THE LAST TIME IT HAPPENED WAS ON 1/14/2016.
Power train, Feb 9, 2016
THE SHIFT UNIT FAILS TO POSITIVELY ENTER THE PARK POSITION WHEN SHIFTED TO THAT POSITION. IT HAS ENTER THE REVERSE MODE! THIS HAS HAPPENED SEVERAL TIMES. IF THE SHIFTER IS ACCIDENTALLY BUMPED TO THE NEUTRAL POSITION WHILE IN MOTION SUCH AS IF YOU ARM IS ON THE CONSOLE AND HARD BRAKING CAUSED YOUR HAND/ARM SLIDE FORWARD CONTACTING THE SHIFTER PUTTING THE UNIT IN NEUTRAL, THE BRAKE MUST BE APPLIED BEFORE THE UNIT CAN BE SHIFTED BACK INTO GEAR. THE VEHICLE WILL BE STILL IN MOTION! THE UNIT IS NOT USER FRIENDLY IN SELECTING A GEAR. YOU MUST VISUALLY ASSURE YOU ARE IN THE DESIRED GEAR. THE DIAL KNOB SYSTEM CHRYSLER HAD IN VEHICLES WITHOUT A CONSOLE WAS MUCH MORE USER FRIENDLY! THIS ISSUE SHOULD BE ADDRESSED! I BELIEVE SEVERAL YEARS BACK IN THE 70S FORD HAD A SIMILAR ISSUE WITH THE CAR MOVING FROM PARK TO REVERSE ON ITS OWN. I PERSONALLY KNOW OF ONE LADY WHO WAS DRAGGED BY THE CAR AFTER THE DOOR KNOCKED HER DOWN AS THE CAR WENT INTO REVERSE! THESE ISSUES WITH MY 2015 JEEP HAVE OCCURRED SEVERAL TIMES SINCE I HAVE OWNED THIS VEHICLE.
Power train, Feb 9, 2016, crash
ON MANY OCCASIONS, BOTH MY WIFE AND I HAVE EXPERIENCED THIS VEHICLE NOT PROPERLY GOING INTO PARK WHEN SHIFTED FROM EITHER DRIVE OR REVERSE. IF YOU DO NOT LOOK AT THE SHIFTER CONTROL AND ASSUME THAT IT IS IN PARK, IT WILL MOVE (IN REVERSE) UNLESS YOU STOP IT AND RE-SHIFT INTO PARK AND LOOK AT THE PANEL. I CALLED SEVERAL CHRYSLER/JEEP DEALERSHIP SERVICE DEPARTMENTS TO CHECK AND SEE IF THERE ARE ANY OTHER REPORTED ISSUES AND WAS TOLD THAT THEY DIDN'T KNOW ANYTHING ABOUT THE PROBLEM. THIS IS GOING TO CAUSE AN ACCIDENT.
Other or unspecified, Feb 9, 2016
2015 JEEP GRAND CHEROKEE SHIFTER IS UNSAFE. MANY TIMES OVER THE LAST YEAR I HAVE MISTAKENLY PUT THE CAR IN REVERSE INSTEAD OF PARK. THIS IS VERY EASY TO DO. THE AUTOMATIC SHIFTER HAS NO DETENTS, BUT IS AN ELECTRIC SWITCH. WHEN THE VEHICLE GOES INTO REVERSE, THE ENGINE REMAINS RUNNING, AND IT IS POSSIBLE TO EXIT THE VEHICLE THINKING IT IS IN PARK. WHEN THIS HAPPENS THE CAR WILL ROLL BACKWARD AT A VERY HIGH RATE OF SPEED. SOMETHING NEEDS TO BE DONE TO CORRECT THIS VERY UNSAFE CONDITION. IT IS VERY EASY TO THINK YOU HAVE IT IN PARK WHEN IT IS ACTUALLY IN REVERSE.
Power train, Feb 9, 2016
ON SEVERAL OCCASIONS, THE TRANSMISSION WAS NOT FULL ENGAGED IN PARK, WHEN I STARTED TO EXIT THE VEHICLE AND THE UNIT BEGAN MOVING. WHILE I HAVE NOT BEEN INJURED, THE SYSTEM OF SHIFTING NEEDS TO BE IMPROVED, SO THAT IT IS CLEAR THE UNIT IS IN PARK. IT IS HARD TO SEE THE DASH INDICATOR REGARDING WHAT GEAR THE VEHICLE IS ENGAGED. THE SITUATION IS UNNERVING AT TIMES. THE VEHICLE OPERATES WELL IN OTHER ASPECTS.
Power train, Feb 9, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY INDEPENDENTLY AND STRUCK A TREE IN A PARKING LOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A THIRD PARTY INVESTIGATOR ARRIVED TO DETERMINE THE CAUSE OF THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND REPAIRED BY THE INSURANCE COMPANY. THE APPROXIMATE FAILURE MILEAGE WAS 5,812.
Power train, Feb 9, 2016, crash
I EXPERIENCED THE PROBLEM REPORTED IN THE NEWS ARTICLE REGARDING THE CONFUSING CHRYSLER JEEP ELECTRONIC SHIFTER. I LEFT MY CAR RUNNING AND THOUGHT I HAD PUT IT INTO PARK. I WALKED AROUND THE CAR AND WENT INTO MY HOUSE FOR 5 MINUTES. WHEN I CAME OUT THE CAR HAD ROLLED DOWN A DRIVEWAY INTO A NEIGHBORS YARD CAUSING NEARLY $10K IN DAMAGE.
Power train, Feb 9, 2016
ON NUMEROUS OCCASIONS THROUGHOUT 2015 THE VEHICLE HAS FAILED TO SHIFT INTO PARK, DRIVE AND OR REVERSE WHEN THE SHIFT LEVER WAS ACTUATED TO SELECT THOSE GEARS ! IF YOU DO NOT PAY PARTICULARLY CLOSE ATTENTION TO THE INDICATORS YOU DO NOT REALISE THAT THE VEHICLE IS NOT IN THE SELECTED GEAR AND WILL ROLL OFF OR MOVE IN AN UNINTENDED DIRECTION . NEEDLESS TO SAY MY WIFE AND I CONSIDER THIS DEFECT TO BE EXTREMELY DANGEROUS AND FEEL IT NEEDS IMMEDIATE REMEDY BY THE MANUFACTURER . I UNDERSTAND THE 2016 MODELS NO LONGER USE THIS SHIFTER MECHANISM AND I SUGGEST CHRYSLER SHOULD RECALL THE OLDER MODELS AND REPLACE THE SHIFTER MECHANISM WITH A SAFER VERSION !
Power train, Vehicle speed control, Service brakes, Forward collision avoidance, Feb 9, 2016, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER SWITCHING TO THE PARK POSITION AND EXITING WITH THE ENGINE RUNNING, THE VEHICLE SUDDENLY DROVE FORWARD AND STRUCK A SECOND VEHICLE. THE CONTACT SUSTAINED AN INJURED RIGHT ARM. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. ALSO, WHILE DRIVING AT VARIOUS SPEEDS, THE COLLISION AVOIDANCE SYSTEM RANDOMLY ACTIVATED AND CAUSED THE BRAKING SYSTEM TO ABRUPTLY STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,000.
Power train, Feb 9, 2016
I HAVE OWNED A 2015 JEEP GRAND CHEROKEE FOR 6 MONTHS NOW. ON AT LEAST 3 DIFFERENT OCCASIONS I HAVE EXITED THE VEHICLE WITH THE ENGINE RUNNING THINKING IT WAS IN 'PARK' ONLY TO FIND LATER UPON RE-ENTERING THE VEHICLE THAT IT WAS ACTUALLY IN 'REVERSE'. THE ONLY THING THAT KEPT THE VEHICLE FROM ROLLING AWAY WAS THAT I HAD FIRMLY ENGAGED THE EMERGENCY BRAKE. LUCKILY, I HAVE A HABIT OF ALWAYS USING MY EMERGENCY BRAKE. IN TWO INSTANCES, WITH THE ENGINE RUNNING AND THINKING THE VEHICLE WAS IN 'PARK' I EXITED THE VEHICLE AND WENT BEHIND IT TO OPEN THE TAILGATE. WHEN THE TAILGATE WOULD NOT OPEN I WENT BACK TO THE DRIVER'S SIDE ONLY TO REALIZE THE VEHICLE WAS ACTUALLY IN 'REVERSE' (WHICH IS WHY THE TAILGATE WOULD NOT OPEN). AGAIN, THE ONLY THING THAT KEPT THE VEHICLE FROM ROLLING AWAY (OR ONTO ME) WAS THE FIRMLY ENGAGED EMERGENCY BRAKE. I THINK THE DESIGN OF THE GEAR SHIFT SELECTOR IS A SERIOUS SAFETY ISSUE THAT COULD EASILY RESULT IN INJURY, DEATH, AND/OR PROPERTY DAMAGE.
Power train, Feb 9, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE GEAR SHIFTER WAS PLACED IN PARK, THE VEHICLE BEGAN TO ROLL BACKWARDS INDEPENDENTLY. AT TIMES, IT WAS DIFFICULT TO KNOW IF THE VEHICLE WAS IN PARK OR REVERSE DUE TO THE FAILURE OF THE GEAR SHIFTER. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Power train, Feb 9, 2016
THE AUTOMATIC TRANSMISSION SHIFTER DOES NOT HAVE A POSITIVE FEEL AND IS DIFFICULT TO FIND THE CORRECT GEAR. SHIFT GATES ARE MINIMAL. IT IS VERY EASY TO UNINTENTIONALLY LEAVE THE CAR IN "REVERSE" WHEN YOU INTEND TO PUT IT IN "PARK". ON ONE OCCASION I STEPPED OUT OF THE CAR WHILE IT WAS IN "REVERSE" AFTER I THOUGHT THE CAR WAS IN "PARK". YOU REALLY HAVE TO APPLY FORCE AND DOUBLE CHECK THE DASH DISPLAY TO MAKE SURE THE CAR IS IN "PARK". AFTER MY INCIDENT, I ALWAYS FIND I HAVE TO DOUBLE CHECK TO MAKE SURE THE CAR IS IN "PARK". SHOULDN'T BE THAT WAY - POOR ENGINEERING. WE HAVE NOT HAD AN INCIDENT IN SOME TIME BUT IT TAKES A LOT OF PRACTICE TO "MASTER" THE ELECTRONIC SHIFTER. I HAVE NOTICED JEEP HAS GONE TO A GATED SHIFT FOR THE 2016 MODEL YEAR. THIS WOULD BE THE SAFEST AND MOST APPROPRIATE FIX. THIS ELECTRONIC SHIFT COULD BE VERY DANGEROUS TO SOMEONE WHO ISN'T FAMILIAR WITH THE CAR.
Other or unspecified, Feb 9, 2016
THIS HAS HAPPENED AT LEAST THREE TIME IN FIVE MONTHS. I THOUGHT THE ELECTRONIC GEAR SELECTOR WAS IN PARK BUT WAS IN SOME OTHER GEAR. IT IS DIFFICULT TO SEE WHAT GEAR THE SELECTOR IS IN. FORTUNALELY NOTHING SERIOUSLY HAS HAPPENED SO FAR. THE CAR HAS DRIFTED OR ROLLED BUT I HAVE BEEN ALBE TO STOP IT BEFORE IT HIT SOMETHING OR SOMEONE.
Power train, Feb 9, 2016, crash
ON 9/4/15 I WAS BACKING A BOAT INTO THE LAKE USING THIS VEHICLE. I PUT THE VEHICLE INTO PARK, OR THOUGHT I DID, AND OPENED THE DRIVER DOOR. AS I EXITED THE VEHICLE ROLLED BACKWARDS, KNOCKED ME DOWN, AND THE ENTIRE VEHICLE, WITH BOAT AND TRAILER, WENT INTO THE LAKE. I HAVE NOTICED SINCE THEN THAT THE SHIFTER REQUIRES YOU TO HOLD IT IN PARK FOR A SECOND BEFORE THE PARK GEAR WILL ENGAGE. SLAMMING THE SHIFTER TOWARDS PARK, EVEN WITH THE BUTTON DEPRESSED AND FOOT ON THE BRAKE, WILL NOT ALWAYS ENGAGE THE PARKING GEAR. YOU MUST WAIT UNTIL THE PARKING GEAR LIGHT ON THE DASH IS ILLUMINATED. THIS IS NOT USER FRIENDLY. I WOULD SUGGEST A SENSOR BEING INSTALLED ON THE TRANSMISSION THAT AUTOMATICALLY SHIFTS INTO PARK WHEN THE DRIVER DOOR IS OPENED, MUCH LIKE THE MERCEDES GL450.