2023 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 386 owner complaints filed for this model year. This is the 17th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2023 reports, 14 involved a crash and 3 involved a fire. 17 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Suspension, rear, springs, coil springsSep 1, 2026
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.
Campaign 26V562000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 30, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee, 2023 Jeep Wagoneer, 2024 Jeep Grand Cherokee L, and Jeep Wagoneer L vehicles. A software error may cause the transmission gear selection indicator not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
A missing gear selection indicator may lead to unintended vehicle movement or a vehicle rollaway, increasing the risk of a crash.
Dealers will update the shifter module software, free of charge. Owner notification letters were mailed August 20, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 30D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.
Campaign 26V413000 on NHTSA.gov
Air bags, air bag/restraint control module, softwareMay 21, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Delayed air bag deployment during a crash increases the risk of injury.
Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Campaign 26V328000 on NHTSA.gov
Suspension, rear, springs, coil springsJan 29, 2026
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.
Campaign 26V051000 on NHTSA.gov
Electrical system, propulsion system, traction batteryPark outsideOct 30, 2025
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
A vehicle fire can increase the risk of injury.
Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
Campaign 25V741000 on NHTSA.gov
Electrical system, propulsion systemSep 4, 2025
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
Campaign 25V576000 on NHTSA.gov
Seats, mid/rear assembly, head restraintJul 17, 2025
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Campaign 25V472000 on NHTSA.gov
Visibility, defroster/defogger/hvac system, fan/motorJun 26, 2025
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Dealers will inspect and replace the blower motor, as necessary free of charge. Owner notification letters were mailed July 8, 2025. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 49C.
Campaign 25V430000 on NHTSA.gov
Air bags, side/windowNov 27, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
An air bag that does not deploy during a crash increases the risk of injury.
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
Campaign 24V897000 on NHTSA.gov
Back over prevention, sensing system, cameraJun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Campaign 24V436000 on NHTSA.gov
Seat belts, critical fastenersJun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee vehicles. A bolt for the second-row seat belt buckle may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
An improperly secured seat belt buckle may not properly restrain occupants during a crash, increasing the risk of injury.
Dealers will inspect and tighten the second-row seat buckle bolt as necessary, free of charge. Owner notification letters were mailed July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 70B.
Campaign 24V434000 on NHTSA.gov
Back over prevention, sensing system, cameraApr 25, 2024
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Grand Cherokee L vehicles. Improperly fastened screen module connections may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Dealers will secure the display screen module connections, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44B.
Campaign 24V291000 on NHTSA.gov
Back over prevention, sensing system, cameraApr 25, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
Campaign 24V289000 on NHTSA.gov
Air bags, frontal, driver clockspring/spiral cassetteMar 14, 2024
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
An air bag that does not deploy in a crash can increase the risk of injury.
Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.
Campaign 24V199000 on NHTSA.gov
Suspension, front, control arm, upper ball jointFeb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
A loss of vehicle control increases the risk of a crash.
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
Campaign 24V132000 on NHTSA.gov
Exterior lighting, headlightsFeb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.
Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.
Campaign 24V130000 on NHTSA.gov
Visibility, defroster/defogger/hvac systemFeb 15, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
Campaign 24V111000 on NHTSA.gov
Back over prevention, display functionAug 14, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
Campaign 23V577000 on NHTSA.gov
Suspension, rear, springs, coil springsJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increases the risk of a crash.
Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All vehicles will need to have the new recall remedy performed.
Campaign 23V413000 on NHTSA.gov
Steering, columnMay 18, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
A loss of steering control increases the risk of a crash.
Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
Campaign 23V352000 on NHTSA.gov
Equipment, other, labelsMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee L and Grand Cherokee vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
FCA US, LLC will mail owners the warning label information, free of charge. Dealers will inspect unsold vehicles and install the required label, as necessary, free of charge. Owner notification letters were mailed May 25, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 52A.
Campaign 23V336000 on NHTSA.gov
Representative owner complaints: other or unspecified
63 reports, newest first. Show all
Electrical system, Other or unspecified, Engine, Jul 11, 2025
My 2023 Jeep GC Overland 4XE was at the Jeep service center for the same issue in a week. I get a Service throttle control warning, CEL, then every warning light on the dashboard lit up. It happened on my driveway the other day and I would not drive. I had Jeep roadside tow it to a Jeep service center. On 7/9/2025 I picked up the Jeep. Service tec said no open recalls, no software updates and the throttle body module was reprogrammed. A 14-mile test drive was done and the codes did not return. Shortly after pickup, while driving at 65 MPH on the thruway, I got the same error message, Service throttle control along with a check engine light and all warning lights again lit up. The Jeep displayed a reduced power warning, and many other warning but I didn’t have time to look at the dashboard. The vehicle slowed to a crawl in limp mode at 23 MPH, the steering became very heavy and slow to respond. I was able to quickly move over to the shoulder, and I was almost rear ended by a tracker trailer. I got off the thruway, shut the engine off, then back on and was able to get full power back. I immediately drove it to the dealership service center. This is NOT safe vehicle to be in and there are many other reports of this happening.
Power train, Electrical system, Other or unspecified, Jun 23, 2025
Vehicle: 2023 Jeep Grand Cherokee Trailhawk 4xe Problem Description: While driving at highway speeds, the vehicle suddenly loses all propulsion and displays a message stating: “Put in Park Before Restarting.” This happens without warning, creating an immediate safety risk in traffic. The engine shuts down, and I am forced to stop in the middle of the road, shift to park, and manually restart the vehicle. This has occurred multiple times. The dealership and Jeep customer service acknowledges the issue but says no repair is available and has not resolved it. I’ve also been without a reliable vehicle since February 2025. I am aware of NHTSA complaints #11579877 and #11576290 describing identical problems in the same make/model/year. I believe this defect is related to the battery or hybrid powertrain system and poses a serious safety hazard to myself and others. I am also aware of NHTSA Recall 24V720000 related to battery issues, which may be linked to this sudden power loss. Symptoms: •Sudden loss of drive power •“Put in Park to Restart” message •Dash warnings (wrench/lightning bolt/hybrid system fault) •Must restart car to regain function Date problem began: [Feb 2025] Mileage: [17000] Vehicle still unrepaired and unsafe to drive.
Other or unspecified, May 22, 2025
While driving I received a pop-up message on the head unit advertising Sirius XM. I had to clear this pop-up message while driving in order to continue using my map. I need to be very clear that I was driving at speed with a navigation route set and the map was obstructed by an advertisement that I had to touch the screen with one hand left on the wheel to click a pop-up ad. This was not a message from any attached devices. This was a system message from the infotainment unit.
Electrical system, Other or unspecified, May 12, 2025
[XXX]...While driving the vehicle on the [XXX] the vehicle stopped and would not move...ALL systems failed. Warning lights, (flashers) would not work. Cause of failure was later determined to be a malfunction in the electrical system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Service brakes, Engine, May 5, 2025
Monday 4/28, as i was driving at approx. 35-38 mph the vehicle came to an abrupt and hard stop, like someone just pounded on the brakes, the engine ceased running. A large red wrench looking icon and something about the battery flashed very quickly on the screen. After a matter of time (please note this was very frightening,, and am unsure of the elapsed time) the car restarted and I continued very slowly to a corner where I could pull off the road and contact the dealership. At the rate of speed I was traveling I was forcefully slammed into the steering wheel, there were cars behind me and in the adjacent lane. My dog in the rear compartment and in her kennel was also forcefully thrown. This vehicle has had on going battery issues and many others as well. This is not the first report I have filed. Vehicle has been at the dealership for one week, I had to insist upon a loaner which they could not provide. Jeep has a program for a comparable vehicle which they set up and which has not provided a comparable auto. I have had no word from the dealership as to repair and issue found. The ongoing safety issues with this vehicle and it's battery system are totoally unacceptable for me. The jeep has spent 3.5 months from 10/14-mid 01/15 parked due to fire or explosion possibility. It has been in the shop repeatedly for up to two weeks at a time with heating and cooling issues. This latest is just another in a long stream of problems unaddressed proprerly by the Jeep corporation. As the vehicle is still in the shop at the dealership I have no items to download at this time.
Electrical system, Other or unspecified, Engine, Apr 30, 2025
While idling (vehicle running in electric mode) in park, for approximately 10 minutes we attempted to put the car in drive. The vehicle acted as if it needed to be turned on, displaying the message "Press Brake and Push Button to Start" while also displaying a red battery light. Different warning messages came up showing Traffic Sign Assist Unavailable and others. We could not turn the vehicle off even with holding down the start/stop button, were unable to shift the vehicle either. Finally after ten minutes of pressing the start/stop button the vehicle finally shut off and we were able to restart it with no issues. The next week as I was driving, I would randomly get a warning light with a red wrench and a message that said Service Hybrid System. Both instances have happen two additional times. The vehicle is now sitting at the dealership and they are unable to diagnose the problem. This all has occurred after the 95B recall work was completed. This is a safety issue as the vehicle will not shut off and won't shift. So if the vehicle is parked inside of a garage and idles and then doesn't shut off that will lead to carbon monoxide leaking into the houses. Or being stranded somewhere unable to move your vehicle.
Other or unspecified, Apr 14, 2025
Rear tailgate will periodically just close. When this occurs, it is just after reaching full open. At times it takes extreme force to halt it in its travels. I have brought it to the Jeep dealer but it did not repeat while they were checking it, so they said there is nothing that can be done. I am reporting this in event it is more wide spread, as I picture a child getting hurt by this (needless to say, I do not let my grandchildren near this!)
Other or unspecified, Nov 7, 2024
UCONNECT SCREEN BLANKS OUT AND GOES OFF SOMETIMES PREVENTING BACK UP CAMERA FROM GOING ON. THE SYSTEM RESETS AND COMES BACK SOMETIMES ON IT'S OWN OTHER TIMES RESET PROCEDURE NEEDS TO BE DONE. THIS HAS BEEN REPORTED TO THE DEALER ON MANY OCCASSIONS IN THE LAST YEAR AND A HALF. THEIR ANSWER I ALWAYS THE SAME JEEP IS AWARE OF IT AND WORKING ON IT. THIS IS A SAFETY ISSUE WHEN BACK UP CAMERA DOESN'T SHOW ON SCREEN AND SHOULD BE REMEDIED. THIS HAS HAPPENED APPROX 15 TIMES SINCE MY LEASE STARTED.
Other or unspecified, Oct 24, 2024
The software controlling the driver information system on this vehicle is continually having issues. Randomly, the system will stop working with system rebooting while driving. Normal features like hands free phone calls and navigation will stop responding. This leads to driver confusion and takes attention away from driving the vehicle. Also randomly, chimes will bong with no indication of what is happening on the dash or vehicle display. Attempts have been made for an "over the air" software update via Wi-Fi per the owner's manual, but the owner's manual doesn't accurately describe the navigation and software options of the system (menus incorrect, options are non-existent, etc). This car can be frightening when it suddenly acts up in traffic and there is no indication as to what is happening. This has all randomly happened since the car was new and continues to happen. The date below is just an arbitrary date since it happens consistently since new. This has occurred at any speed or mileage.
Electrical system, Other or unspecified, Sep 6, 2024
Started vehicle and had no power steering. Tried multiple times starting the vehicle, no luck. Came back after 45 minutes and tried again and the vehicle was fine.
Suspension, Other or unspecified, Aug 29, 2024
No warning lights have come on. Two different dealerships have worked on this car 10 different times over the course of a year. In November, 2023 I sent a certified letter to jeep with my concerns and I also contacted Chrysler board of arbitration by phone (# given to me by Ohio Attorney Generals office) on 12/1/23, 12/4/23, 12/5/23 and left messages each time. I never received a call back about my messages so I got an attorney in December 2023 for the rattling noise my car has made almost the entire time ive had it. -Bought in May, 2023 -Heard the noise and put it in the shop for a pre-vacation inspection to fix what was going on before me, my 2 small kids, and my husband drove to Florida. Seemed weird to have such a new car in the shop already with noise safety concerns. -Been back and forth to dealerships more times than I should have to...a couple times theyve had my car for 3 weeks at a time. Everytime I have to unload/load carseats when i drop off and then unload/load back up when i get my car only to find it hasnt been fixed. -My attorney acts like he is at the complete mercy of the manufacturer for a resolution and this lemon case has gone on for 9 months now. -i need a safe, reliable car and for this process to be resolved in a more timely matter. I am currently at a Jeep dealership now becasue again, I will be traveling this weekend with my kids in the car even though I am uneasy about doing so but I cant stop living but it seems unfair and like no one cares that we are driving around in a car that no one can fix or that I paid a lot of money for a reallllly noisey car that I have to take back and forth to the shop a million times and worry and stress about if it going to cause a crash while im driving down the highway.
Air bags, Structure, Other or unspecified, Jul 29, 2024, crash
We were in a serious car accident. We were T-boned and rolled two or three times. We had to be pulled from the upside down Grand Cherokee. Our complaint is the fuel fill line broke and poured 23 gallons of raw gasoline into the car. My husband was overcome by the gas and and to be revived twice. I had blacked out due to the force of the air bags. We were okay with now, we were removed before the car exploded. The gas should have never entered the cabin!!! If our experience could help someone else we would be relieved.
Electrical system, Other or unspecified, Jul 18, 2024
Vehicle has a system to diagnose if the connected trailer has an inoperative bulb. The system is incorrectly assessing that the Thule Epos bike racks break lights and turn signal lamps are working, resulting in constant driver distractions from the warning lights. Every brake or turn the system beeps and illuminates warning lights when in fact there is no problems with the lights. Jeep refuses to address the issue as the bike rack is a "third party" accessory and Thule says their system is working so it's a Jeep issue. Warning system is a nuisance causing distractions while driving.
Power train, Other or unspecified, Engine, Jul 16, 2024
On 7/9/24 I was driving on the highway and jeep began to lose power and speed. I was unable to accelerate to maintain speed or safely pull to the shoulder. Jeep completely lost power and stopped in the middle of the highway and I had to wait with hazards until I could successfully turn on the car and drive again. This exact thing happened again today on 7/16/24 it was very dangerous and scary especially since I was almost rear ended.
Steering, Wheels, Other or unspecified, Jun 18, 2024, crash
STELLANTIS CASE # 90177098 TRAVELERS INSURANCE CASE # I4V3783 Without warning, the wheel collapsed and the vehicle rolled. Two other vehicles were involved in the accident. The Jeep was a total loss with driver injuries and alleged injuries from an individual in another vehicle involved in the accident. VEHICLE IS CURRENTLY UNDER INVESTIGATION BY INSURANCE REPRESENTATIVES, PRIVATE INVESTIGATORS ENGAGED BY THE INSURANCE COMPANY, OWNER COUNSEL, AND NOW INVESTIGATORS BY STELLANTIS HAVE BEEN ENGAGED. SUSPECTED CAUSATION: 24V-132
Other or unspecified, Engine, Jun 11, 2024
Yes I got this in sept 2023 it’s had 3 recall sense then and now it’s got be back in shop for 3 days for valves bad and can mess engine up I’m paying too much money to keep having issues
Other or unspecified, May 8, 2024
The radio, which included hands free calling, has been having issues of locking up, connecting calls but the caller not being able to hear the person in the vehicle. In order to correct the issue it requires the driver to reset the radio. This involved multiple choices on the interface to get to the radio reset option. This causes a major safety concern if done while driving. I have taken the vehicle to the service department at the dealer 4 times and been provided a Star Online Publication (S238A000026 Rev. A) dated October 2023 which states "Intermittent radio concerns will be corrected in the 4th Quarter radio software enhancement, updates over the air." I is now the 2nd quarter of 2024 and the issues have not been corrected and this Star Online Publication has not been updated.
Structure, Other or unspecified, Apr 12, 2024
Was driving down the road and my sunroof shattered and glass fell in to my car and cut me, no rocks hit my car and I was not near any other vehicles
Vehicle speed control, Other or unspecified, Apr 3, 2024
The problem happens intermittently and not all the time. I will be driving on the highway or in the city and sometimes when I barely touch the gas pedal my car will accelerate at high speeds, and the RPM gauge will go all the way into the seven mark and it Turns red and it starts beeping and the only way to get that off is for me to let off the gas pedal and come to a stop and then shift it from drive to park and then that’ll usually fix the problem. And other times when I’m on the highway. I will barely touch the gas pedal and it’ll accelerate at high speeds and I’ll have to go from the gas pedal to having to slam my brakes on to avoid hitting the vehicle in front of me. A friend of mine who had driven my vehicle, called me and asked me if I noticed that it was doing that as well and I explained to her that I I was aware. I have not taken it to the dealership yet for that problem yet however, I do have an appointment made. I’m just waiting on them to find me a loaner vehicle that will seat my six person family because I cannot drive a different vehicle that does not fit my whole family .
Other or unspecified, Mar 25, 2024
On 03/24/2023 at 1:30pm I was driving to work on the local streets when multiple warning lights came up on the dashboard.I immediately pulled over on the side of the road to see what was the problem.I decided to look under the hood and noticed the coolant reservoir was empty.I continued checking the engine compartment and noticed one of the hose that leads to the radiator had become disconnected.This was a dangerous situation because if I was on the highway,I probably would not have been able to pull over immediately and the vehicle might have shut down on the highway which could’ve resulted in an accident.I contacted my local Jeep dealer on 03/25/2024 and explained to them what happened.The earliest appointment I was given to have the vehicle inspected was 03/28/2023.
Other or unspecified, Engine, Feb 1, 2024
I was driving on a major interstate and my car suddenly stopped shifting the gears to allow for faster speed. RPM's were going up to 6 and 7 and the fastest I could go was 30mph. I confirmed my vehicle was only in Drive, and was not in a "sport mode that allows for manua shifting". Was able to safely get off the interstate and pull over, This could have caused a accident. Shut down vehicle and restarted and then performed correctly. Called dealership and they stated they wouldn't be able to get me in for 3 weeks and if the vehicle is now not doing it and issue can not be duplicated there wouldn't be anything they can do.
Other or unspecified, Jan 30, 2024
I have a 2023 Jeep Grand Cherokee Summit Reserve. I acquired it in February of last year. I feel my vehicle is not performing according to specifications. I’ve taken it in for service numerous times. The sales manager test drove it with my husband and acknowledged there is something causing it to vibrate at certain speeds. The service manager test drove it with my husband and also acknowledged there is something causing it to vibrate at certain speeds. Jeep agreed to have a technician look at it and we asked if we could be present to drive it with the tech and were told yes. The Jeep technician was dispatched, in the middle of the night, to test drive it and reported there was nothing wrong with it and my case was closed. We were not even given the chance to drive with the tech or discuss the situation. I also experience what I call “lag braking”. I will press the brake pedal and it feels like it’s going to come to a stop and then just before you stop it gives way and I have to press it harder, really put my foot into it. This doesn’t happen all the time just randomly. Additionally, the passenger side folding mirror has been damaged since day one. They say they have replaced it 2 or 3 times and it still rubs the plastic so there are marks on the mirror arm when it is closed. I was told there is nothing they can do about it..... I have had two other Jeep Grand Cherokees with retractable mirror and neither one of them had that happen, ever. I’ve been on several Jeep forums and have read numerous posts about the same or similar incidents. I’m wondering if someone from NHTSA would be willing to drive it and report back to Jeep and to the public about their findings. It’s a shame that I’m driving one of their top of the line SUVs that makes me nauseous and dizzy when I drive it. Thanks in advance for your support.
Other or unspecified, Jan 11, 2024
My on board screen for everything the car does shuts down completely very often and if it is not shut down it goes black screen for a few seconds and then returns. This is not acceptable to me as I lose my navigation which I depend on a lot
Other or unspecified, Dec 10, 2023
Driver Display goes out every couple days (or when it feels like it) Display goes blank and you must stop and turn off car to get it back on. All controls, as camera, gps, handsfree calls are not operational when the display goes into a reboot mode and then blank, under you pull over and shut the car off, turn it back on and then it's back to normal. Sometimes it just reboots while driving of no reason while on a call, following directions using GPS etc. Safety concern since while driving driver (myself) while alone in car will try to get back working if I'm on a call or following the GPS. I know it's my fault for doing so while driving but under certain circumstances it human nature to try getting it all working again when you're lost or in a area you're not familiar with and could cause a major accident or put my life or someone else's in danger trying to fix it while driving. Most times is works normal for like a week or two, then its starts over. Deal told me it's nothing they can fix since many may have the same issues and it's a software problem that only comes from over the air waves. Well, Jeep keeps telling there's a update coming every quarter and when that quarter comes and I still have issues they tell me "oh there's another update coming in the beginning of the next quarter etc... Been told this 3 times now, and the latest now is there's a update coming in the 1st quarter of 2024 to correct that issue
Structure, Other or unspecified, Nov 1, 2023
Front panel of the panoramic sunroof spontaneously shattered with no visible causes, warnings, etc. Safety risks included potential glass being introduced to the cab of the vehicle had the headliner panel been open for natural lighting. Other risks include damaged headliner and electrical components depending on where the glass traveled. Dealership claims this is not an ongoing issue though multiple forums talk about this happening as well for the same style vehicle. We will be dropping car off at the dealership for evaluation as the car is covered under bumper to bumper warranty.