2013 Jeep Wrangler
Problems, recalls and owner-reported issues
Power train is the leading concern among 653 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Wrangler model years with reports.
Of the 2013 reports, 14 involved a crash and 16 involved a fire. 8 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Seat belts, front, anchorageSep 26, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
A separated or severed seat belt buckle strap will result in an inoperable seat belt, increasing the risk of injury in the event of a crash.
FCA US will notify owners, and dealers will replace the driver's seat belt buckle, free of charge. Interim notices informing owners of the safety risk were mailed November 19, 2019. Owners will received a second letter and the recall began March 26, 2020. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is VA6.
Campaign 19V680000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 15, 2019
Chrysler (FCA US LLC) is recalling certain 2010 Dodge Ram 3500, Ram 4500/5500, 2010-2011 Dodge Dakota, 2010-2014 Dodge Challenger, 2010-2015 Dodge Challenger, Chrysler 300, and 2010-2016 Jeep Wrangler vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 4, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V01.
Campaign 19V018000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 9, 2018
Chrysler (FCA US LLC) is recalling certain 2009-2013 Jeep Wrangler, Chrysler 300, Dodge Challenger and Dodge Charger vehicles, and 2009-2011 Dodge Dakota vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Chrysler is recalling certain 2009-2010 RAM 4500 Cab Chassis, RAM 5500 Cab Chassis, RAM 3500 Cab Chassis, Jeep Wrangler, Chrysler 300, Dodge Dakota, Dodge Challenger, and Dodge Charger vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Chrysler is also recalling certain 2009 RAM 3500, RAM 2500, RAM 4500 Cab Chassis, RAM 5500 Cab Chassis, Dodge Durango, Chrysler Aspen, RAM 3500 Cab Chassis, Jeep Wrangler, Chrysler 300, Dodge Dakota, Dodge Challenger, and Dodge Charger vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U03.
Campaign 18V021000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleMay 11, 2016
Chrysler (FCA US LLC) is recalling certain model year 2011-2016 Right Hand Drive Jeep Wrangler vehicles manufactured February 16, 2010, to May 2, 2016. The clockspring assembly may become contaminated with dust and cause the air bag circuit to fail.
Failure of the air bag circuit may prevent the driver's frontal air bag from deploying in the event of a crash, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the clockspring, wheel back cover, and column shroud, free of charge. The recall began on August 11, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S40.
Campaign 16V288000 on NHTSA.gov
Electrical systemOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2013 Jeep Wrangler vehicles manufactured February 16, 2010, to July 19, 2013. Corrosion in the exterior heated power mirror electrical connector may result in an electrical short.
An electrical short increases the risk of a fire.
Chrysler will notify owners, and dealers will move the exterior mirror power feed to a separate connector, free of charge. Chrysler issued an interim notification to owners on December 8, 2014. The recall began on March 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P61.
Campaign 14V631000 on NHTSA.gov
Steering, hydraulic power assist, hose, piping, and connectionsJun 4, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Jeep Wrangler vehicles equipped with a 3.6L engine and an automatic transmission and manufactured January 23, 2011, through February 23, 2013. The power steering line may contact and wear a hole in the transmission oil cooler line resulting in a loss of transmission fluid.
A loss of transmission fluid may result in a loss of transmission function which may increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the power steering return tube assembly, free of charge. The recall began on September 23, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N28.
Campaign 13V234000 on NHTSA.gov
EquipmentFeb 25, 2013
Quadratec, Inc. is recalling certain aftermarket accessory, driver-side, Ultimate Floor Liners part numbers 14254.0301 07, 14254.0301 08, 14254.0301Q, 14254.0302 07, 14254.0302 08, 14254.0302Q, 14254.0303 07, 14254.0303 08, 14254.0303Q, 14254.0309 07, 14254.0309 08, and 14254.0309Q sold from May 1, 2012, through February 14, 2013. The liners are for use in 2007-2013 Jeep Wranglers. The anchor point for the affected floor liners may tear during use, particularly when exposed to high temperatures. The tearing may allow the floor liner to shift forward.
If the liner shifts forward it may impede the operation of the accelerator and possibly lead to unintended acceleration, which may increase the risk of a crash.
Quadratec will notify owners and either exchange the liners or provide them with a hook guard kit to help secure the driver-side mat, free of charge. The recall began on April 4, 2013. Owners may contact Quadratec at 1-800-463-2998 or info@quadratec.com.
Campaign 13E010000 on NHTSA.gov
Representative owner complaints: power train
230 reports, newest first. Show all
Steering, Power train, May 23, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED THREE RECALL NOTIFICATIONS OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND THE PART NEEDED WAS CURRENTLY UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT THE MANUFACTURER WAS SENDING ONE PART EVERY NINE WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE WERE NO FAILURES.
Power train, May 21, 2014
NOTIFIED CHRYSLER ON 12/20/13 ABOUT TRANSMISSION OIL COOLER TUBE RECALL. HAVE CHECKED IN THREE TIMES TO SEE IF PART IS AVAILABLE. NO PARTS ARE AVAILABLE FOR RECALL REPAIR. SERVICE DEPT. SAYS I AM ON LIST SO WHEN PART ARRIVES I WILL BE CALLED. APPROXIMATELY I HAVE BEEN WAITING ALMOST 6 MONTHS WITH NO CALL YET. JUST CALLED TODAY AND STILL NO PARTS AVAILABLE. *TR
Power train, Engine, May 18, 2014
CHRYSLER HAS RECALLED MY JEEP: SAFETY RECALL N28/NHTSA 13V-234, TRANSMISSION OIL COOLER TUBE. MY DEALER LUCAS CHRYSLER AND JEEP, 1624 NEW JERSEY 38, LUMBERTON, NJ 08048, TOLD ME THAT CHRYSLER ISSUES ONE PART FOR THIS RECALL EVERY 2 WEEKS. THEY ALSO TOLD ME THAT THEY HAVE A LIST OF OVER 25 CUSTOMERS WHO NEED TO HAVE THIS RECALL PERFORMED. AT THAT RATE IT WOULD TAKE ME CLOSE TO A YEAR TO HAVE THIS DANGEROUS CONDITION CORRECTED. I DRIVE 120 MILES/DAY TO AND FROM WORK. THIS DANGEROUS CONDITION IS UNACCEPTABLE. *JS
Power train, Engine, May 16, 2014
THIS IS SPECIFICALLY REGARDING THE N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE RECALL. WE HAVE WAITED FOR PERHAPS A YEAR FOR THE SPECIFIED PART TO BE DELIVERED TO THE DEALER. I AM NOW FACED WITH MOVING OVERSEAS WITH THE MILITARY AND CANNOT SHIP MY VEHICLE UNTIL ALL RECALLS ARE REMEDIED. THIS IS UNACCEPTABLE. *TR
Steering, Power train, May 15, 2014
TL*THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY SINCE THE PARTS WERE NOT AVAILABLE IN ORDER REPAIR THE NHTSA RECALL CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN , STEERING). THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE PARTS DELAY. THERE WERE NO FAILURES AT THIS TIME.
Steering, Power train, May 14, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WAS RECEIVING ONE PART PER WEEK. THE CONTACT STATED SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014 AND THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/25/14*CN
Steering, Power train, May 14, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALER WAS ONLY RECEIVING ONE PART EVERY TWO WEEKS. THE CONTACT STATED THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Steering, Fuel system, Gasoline, Power train, Structure, May 14, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA NOTIFICATION CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE CONTACT ALSO RECEIVED NHTSA RECALL NOTICE CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 07/01/14 *BF
Steering, Power train, May 14, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT WAS VERY CONCERNED FOR HIS SAFETY BECAUSE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO HAVE THE RECALL SERVICE UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) PERFORMED. THE DEALER WAS NOTIFIED TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CURRENT MILEAGE WAS 3,160. THERE WERE NO FAILURES.
Steering, Power train, May 13, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN, STEERING) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Power train, Engine, May 12, 2014
I HAVE RECEIVED SEVERAL NOTICES ABOUT THE N28 TRANSMISSION OIL COOLER TUBE RECALL AND HAVE NOT HAD ANY LUCK AT THE DEALER GETTING MY RECALL REPAIRS COMPLETED. EACH TIME I GO IN FOR SERVICE I ASK ABOUT THE STATUS AND EACH TIME I'M TOLD THERE ARE NO PARTS AVAILABLE. I WAS ALSO TOLD THAT THE PARTS FOR THE RECALL ARE ON BACK ORDER AND THE DEALER ONLY GETS 2 KITS IN EACH MONTH. I WAS TOLD THAT I AM IN LINE FOR THE REPAIR BUT THEY COULD NOT TELL ME WHERE I AM IN LINE OR HOW LONG IT WILL BE BEFORE THE REPAIR IS EVEN POSSIBLE. *TR
Power train, May 12, 2014
JEEP ISSUED A RECALL LAST JULY 7, 2013, OVER 10 MONTHS AGO, REGARDING THE TRANSMISSION OIL COOLER TUBE, SAFETY RECALL N28/NHTSA 13V-234. I HAVE ATTEMPTED NUMEROUS TIMES SINCE THEN TO SET UP AN APPOINTMENT AT MY LOCAL JEEP DEALER, BOERNE DODGE CHRYSLER JEEP IN BOERNE TX, TO HAVE THIS RECALL PERFORMED AND I HAVE BEEN TOLD EACH TIME THAT THEY DO NOT HAVE THE PARTS TO DO THIS RECALL. THEY WENT ON TO STATE THAT THEY HAVE RECEIVED, AND CONTINUE TO RECEIVE, A VERY LIMITED NUMBER OF THE PARTS REQUIRED FOR THIS RECALL AND THAT I SHOULD PUT MY NAME ON THEIR WAITING LIST FOR THE RECALL PARTS. I PLACED MY NAME ON THE LIST 6 MONTHS AGO BUT HAVE YET TO RECEIVE A PHONE CALL. I CALLED THE CHRYSLER GROUP RECALL CENTER AT 800-853-1403 AND THE CUSTOMER SERVICE REP TOLD ME THE SAME THING THE DEALER DID, THAT THEY HAD VERY LIMITED PARTS AND THAT THEY WERE UNABLE TO DO ANYTHING ABOUT IT AT THIS TIME. I WOULD REQUEST THAT THIS MATTER BE LOOKED INTO, THE RECALL STATES THAT THIS DEFECT MAY INCREASE THE RISK OF A CRASH. SINCE I PLANNED ON LEAVING ON AN EXTENDED TRIP IN THIS VEHICLE I AM HESITANT TO TAKE THAT INCREASED RISK. THANK YOU *TR
Steering, Power train, May 12, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN AND STEERING) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE MONTHS AGO. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Power train, May 12, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Power train, Vehicle speed control, Fuel/propulsion system, May 12, 2014
APPX. NINE MONTHS AGO I RECEIVED A RECALL FOR THE TRANSMISSION OIL COOLER TUBE(N28 / NHTSA 13V-234) I WENT TO DON AVEE DEALER IN PLACENTIA,CA. THEY PUT ME ON A WAITING LIST. I CHECKED WITH THEM THREE OR FOUR MONTHS AGO AND THEY TELL ME THAT JEEP WILL NOT SEND OUT ENOUGH PARTS TO REPAIR THE PROBLEM. I`VE BEEN TOLD WHEN JEEP SENDS THE DEALER THE PART THEY WILL CONTACT WHO EVER IS NEXT ON THE WAITING LIST. *TR
Power train, May 8, 2014
BEEN NOTIFIED THREE TIMES BY CHRYSLER GROUP LLC IN MI USA OF SAFETY RECALL ON THIS NEW WRANGLER AND TO CALL DEALER FOR APPOINTMENT... HAVE CALLED THREE OR FOUR TIMES IN PAST MONTHS SINCE FIRST LETTER AND HAD VARYING RESPONSES... HAVE TO ORDER PARTS, TOOK MY NAME AND NUMBER, WILL SEND YOU A LETTER, WILL CALL, ETC. ALL IN PAST SEVERAL MONTHS. HERE IT IS NEAR SUMMER SEASON AND NO FIX FOR THE WRANGLER. WHAT ARE MY ALTERNATIVES HERE???? BOUGHT SEVERAL WRANGLERS FROM THIS DEALER SO NOT SURE IT'S THEIR DOINGS???? THANKS.... *TR
Steering, Power train, May 8, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Power train, May 7, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE PARTS WERE STILL NOT AVAILABLE FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Power train, May 6, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE AND THAT THEY WERE ONLY RECEIVING 2-3 REPAIR KITS A MONTH. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Power train, May 6, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER SIX MONTHS AGO AND THE DEALER ADVISED THEY ONLY RECEIVED TWO REPAIR KITS PER MONTH. THE CONTACT WAS PLACED ON A WAITING LIST, WHICH THE CONTACT WAS CONCERNED WOULD EXCEED SEVERAL MONTHS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, May 6, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE PARTS WERE STILL NOT AVAILABLE FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.
Steering, Power train, May 5, 2014
"SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE" - ANOTHER COMPLAINT REGARDING PATENT DISREGARD FOR CONSUMER SAFETY BY CHRYSLER. I HAVE BEEN WAITING 14 MONTHS FOR RESOLUTION TO THIS ISSUE. THE MANUFACTURER DIRECT ME TO THE DEALERSHIP. THE DEALERSHIP BLAMES THE MANUFACTURER. NHTSA BEARS RESPONSIBILITY AS WELL AS THEY APPARENTLY ARE FAILING TO COMPEL CHRYSLER TO PERFORM. I CERTAINLY DO NOT WANT ANYONE TO SUFFER INJURY DUE TO THIS DEFECT. CAN NOTHING BE DONE TO ACCELERATE THE REPAIR PROCESS? *TR
Steering, Power train, May 5, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Steering, Power train, May 5, 2014
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Power train, May 3, 2014
I HAVE BEEN REGULARLY RECEIVING A NOTICE TITLED "SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE" FROM CHRYSLER MANY TIMES FOR THE PAST YEAR. THE DEALERSHIP HAS NOT MADE ANY ATTEMPT TO PERFORM THE RECALL EVEN THOUGH I HAVE OFTEN TRIED TO SCHEDULED IT. THEY CONTINUALLY TELL ME THAT THEY CANNOT GET THE REQUIRED PARTS FROM THE FACTORY, BUT WHEN THEY DO THEY WILL CALL ME. I CALLED THE FACTORY RECALL ASSISTANCE CENTER (1-800-853-1403) LISTED ON THE RECALL NOTICE AND THE PERSON WHO ANSWERED GAVE ME THE SAME STORY; "CHRYSLER IS HAVING TROUBLE GETTING THE REQUIRED PARTS FROM THEIR SUPPLIER". I AM CERTAIN CHRYSLER HAS THE ABILITY TO BUILD ANYTHING, SO THE FACT THAT THEY SAY THEY CAN'T GET SOME SIMPLE HOSES BUILT IS A RIDICULOUS EXCUSE. IT IS CLEAR THAT CHRYSLER IS NOT RESPONDING SINCERELY TO THIS NHTSA RECALL. PERHAPS, LIKE THE CHEVY IGNITION KEY FOB ISSUE, COST VS SAFETY IS MORE IMPORTANT TO YET ANOTHER AMERICAN AUTOMOBILE MANUFACTURER. NOTE THAT THE CHRYSLER NOTICE DID SAY THAT IF THE DEALER FAILS TO REMEDY THE DEFECT WITHIN A REASONABLE TIME TO FILE A COMPLAINT AT WWW.SAFERCAR.GOV AND THIS FORM IS THE ONLY COMPLAINT FORM I COULD ACCESS FROM THAT SITE. IF THIS IS THE WRONG FORM PLEASE REDIRECT MY COMPLAINT TO THE CORRECT LOCATION. *TR