2023 Jeep Wrangler
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 364 owner complaints filed for this model year. This is the 18th highest complaint count among 26 Wrangler model years with reports.
Of the 2023 reports, 11 involved a crash and 6 involved a fire. 8 people were injured.
What owners report most often
Recalls and investigations
Steering, hydraulic power assist, pumpPark outsideJun 4, 2026
Chrysler (FCA US, LLC) is recalling certain 2021-2025 Jeep Wrangler, Wrangler 4XE, and Jeep Gladiator vehicles. The electric hydraulic power steering pump wiring may overheat and cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
A vehicle fire increases the risk of injury.
Owners are advised to park outside and away from structures, until their vehicle is repaired. Dealers will inspect and replace the wiring and electric hydraulic power steering pump, as necessary, free of charge. Owner notification letters are expected to be mailed July 9, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 21D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Campaign 26V363000 on NHTSA.gov
Electrical system, propulsion system, traction batteryPark outsideOct 30, 2025
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
A vehicle fire can increase the risk of injury.
Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
Campaign 25V741000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 12, 2024
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. Additionally, a center brake light that fails to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.
Dealers replaced the harness for the center brake light and rearview camera and/or the spare tire carrier/harness assembly, as necessary, free of charge. All vehicles were repaired by January 15, 2024. Owner notification letters were mailed September 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 77B.
Campaign 24V676000 on NHTSA.gov
Electrical system, instrument cluster/panelSep 5, 2024
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
Campaign 24V652000 on NHTSA.gov
Air bags, frontal, driver clockspring/spiral cassetteMar 14, 2024
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
An air bag that does not deploy in a crash can increase the risk of injury.
Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.
Campaign 24V199000 on NHTSA.gov
Visibility, defroster/defogger/hvac systemFeb 15, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
Campaign 24V111000 on NHTSA.gov
Electrical system, propulsion system, traction batteryPark outsideNov 22, 2023
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler Plug-In Hybrid Electric (PHEV) vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
A vehicle fire while parked or driving can increase the risk of injury.
Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly if necessary, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89A. This recall is superseded by NHTSA Recall 24V-720.
Campaign 23V787000 on NHTSA.gov
Power train, manual transmissionSep 18, 2023
Chrysler (FCA US), LLC is recalling certain 2022-2023 Jeep Wrangler and Gladiator vehicles equipped with a manual transmission. The rearview camera may fail to display the rearview image and the reverse lights may not illuminate when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
A disabled rearview image can decrease the driver's visibility of the rear view, and disabled reverse lights may not alert others that the vehicle is reversing, increasing the risk of injury or crash.
Dealers will replace the gear position sensor, free of charge. Owner notification letters were mailed November 16, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 92A.
Campaign 23V641000 on NHTSA.gov
Exterior lighting, brake lightsAug 10, 2023
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Wrangler vehicles. The spare tire may obstruct the view of the center high-mount brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
A brake light that is obstructed may not be visible to other drivers to indicate the intention to slow or stop, increasing the risk of a crash.
Dealers will replace the spare tire carrier assembly, free of charge. Owner notification letters were mailed September 28, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 84A.
Campaign 23V565000 on NHTSA.gov
Electrical system, propulsion system, traction batteryApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wrangler Plug-In Hybrid Electric vehicles (PHEV). The high voltage (HV) battery pack assembly was built with incorrect fasteners to secure the 200-amp fuse, which can generate excessive heat.
Excessive heat may cause the fuse to fail and result in a loss of drive power, increasing the risk of a crash.
Dealers will inspect and replace the HV battery fuse, as necessary. Dealers will also inspect the battery assembly for damage and replace it, if necessary. Repairs will be performed free of charge. Owner notification letters were mailed May 23, 2023. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 53A. This recall is an expansion of previous recall 22V-768.
Campaign 23V303000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpApr 13, 2023
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler, Gladiator, and 2022-2023 Ram 1500 vehicles equipped with a 3.0L diesel engine. The high pressure fuel pump (HPFP) may fail.
Fuel pump failure can result in an engine stall, increasing the risk of a crash.
Dealers will replace the HPFP and replace additional fuel system components, as necessary, free of charge. Owner notification letters were mailed October 17, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 01A.
Campaign 23V263000 on NHTSA.gov
Power train, clutch assemblyFeb 23, 2023
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
Dealers will replace the clutch assembly and update the software, free of charge. Owner notification letters were mailed from November 16, 2023 through July 25, 2024. Owners may contact (FCA US, LLC) customer service at 1-800-853-1403. FCA US LLC's number for this recall is 19A. This recall expands and replaces previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.
Campaign 23V116000 on NHTSA.gov
EngineNov 23, 2022
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler 4xe vehicles equipped with 2.0L Plug-In Hybrid Electric Vehicle engines. A loss of communication may cause an engine shutdown.
An engine shutdown can cause a loss of drive power, increasing the risk of a crash.
There is more than one involved component and calibration software. Updating the calibration software in the Transmission Control Module, Hybrid Control Processor and Auxiliary Hybrid Control Processor that changes fail safe from shut down to limp home. Dealers will update the transmission control module software, Hybrid Control Processor and Auxiliary Hybrid Control Processor, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall ZB7.
Campaign 22V865000 on NHTSA.gov
Electrical system, propulsion system, traction batteryOct 13, 2022
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wrangler Plug-In Hybrid Electric (PHEV) vehicles. The high voltage (HV) battery pack assembly was built with incorrect fasteners to secure the 200-amp fuse, which can generate excessive heat.
Excessive heat may cause the fuse to fail and result in a loss of drive power, increasing the risk of a crash.
Dealers will inspect and replace the HV battery fuse, as necessary. Dealers will also inspect the battery assembly for damage and replace it, if necessary. Repairs will be performed free of charge. Owner notification letters were mailed December 8, 2022. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Z71.
Campaign 22V768000 on NHTSA.gov
Representative owner complaints: electrical system
192 reports, newest first. Show all
Electrical system, Other or unspecified, Nov 12, 2024
Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). This is a leased vehicle with 13K miles and the dealer is not helpful, the manufacturer is not helpful, and quite frankly this level of concern is unnerving, and escalated in terms of anxiety and fear for what 'could or might happen'. To top it off not only do we have one of these vehicles, but two of them, both impacted.
Electrical system, Engine, Nov 8, 2024
On August 18, 2024 after charging the vehicle it showed a 95% charge instead of 100%. Immediately after attempting to drive the car, it began to stall and multiple warning laps/messages were on the dash board including “service charging system, check engine, red plug light, red battery light, red wrench with lightning bolts, red lightning bolt with backwards parentheses)(.” Car was not able to be driven more than a few miles per hour and a few feet before it stalled. During an attempt to drive the car and move it to a secure parking spot, the car stalled and large amounts of smoke came out of the exhaust smelling like burning. Car was towed to dealership. Car was unable to be towed onto the tow truck, tow truck driver had to just start the car 3 times and drive it up the tow truck ramp with jumper pack attached to car battery. This situation was unsafe for myself as the driver, surrounding cars/pedestrians, and for the tow truck driver who drove the car in order to tow it. When the dealership was diagnosing the vehicle problem, the replicated the problem. Initially the tech states the car is drivable and all set. When I questioned that a similar issue occurred when the vehicle was brand new and the plug needed to be changed and the whole hybrid system was disabled for 5 months while waiting for the part, the tech/manager continued to assess the car and stated the hybrid battery needs to be changed and the car cannot be driven. It took 4 weeks to receive and replace the part. The car and charging was working perfectly fine until I received the recall on the replaced battery of fire risk and not to drive it charged, park inside or near cars and buildings. This continues to be a threat daily to myself as the driver, cars around me and where I park. Such guidelines cannot be avoided and this car continues to have issues with the hybrid component that are not only unsafe but a complete waste of money for the consumer.
Steering, Suspension, Electrical system, Nov 7, 2024
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Additionally, the contact stated while driving at approximately 65 MPH, the vehicle ran over a rough patch on the highway and the front end started wobbling. The contact depressed the brake pedal to slow down, and the wobbling lessened. The contact stated that the vehicle had not been taken to a dealer after the failure. The vehicle was not diagnosed or repaired. The contact had previously taken the vehicle into a dealer who diagnosed the vehicle and installed a steering damper. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000. VIN tool confirms parts not available.
Electrical system, Nov 6, 2024
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was hesitating while accelerating. The failure occurred intermittently. There were no warning lights illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 13,500. VIN tool confirms parts not available.
Electrical system, Nov 6, 2024
The contact's daughter owns a 2023 Jeep Wrangler. The contact's daughter received notification of NHTSA Campaign Number: 24V720000(Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while her daughter was driving at various speeds, the vehicle stalled inadvertently. The turtle warning light was illuminated. The driver was able to pull to the side of the road on some occasions. The vehicle was able to restart, and the driver resumed driving. The vehicle was taken to the local dealer several times, but the dealer informed the contact that the failure could not be replicated. The contact stated that the failure persisted while driving. The local dealer was contacted and another appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 15,000. VIN tool confirms parts not available.
Electrical system, Nov 5, 2024
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000(Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing difficulty recharging. The contact stated that after plugging the vehicle into a standard outlet in the garage, the circuit breaker would trip, and the vehicle failed to charge. The contact was no longer attempting to charge the vehicle for fear of starting a fire. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000. VIN tool confirms parts not available.
Power train, Electrical system, Engine, Nov 1, 2024
While driving on [XXX] to upstate NY in heavy traffic on [XXX], my Jeep Wrangler 4xe lost power and showed the error message "Put vehicle in Park and shift gear" while at highway speed. I had no ability to accelerate but steering was still enabled and allowed me to pull over to the side of the road to investigate. Fortunately I was being followed by another member of my family and they provided a bit of a roadblock to allow us to navigate the traffic. At the time power was lost, the console had several warning lights including the check engine light, multiple battery system lights and others. After shutting the Jeep off, it started up again normally as if nothing had happened. I called the dealer who basically said they couldn't reproduce the issue but it had happened to others and clears on its own. Additionally, up to this point, the Jeep had several times been unable to charge in the warm summer weather with error messages Check Charging System and the Check Engine Light which I was able to clear with an OBDII scanner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Oct 31, 2024
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Electrical system, Engine, Fuel/propulsion system, Oct 30, 2024
The safety of this vehicle is a ticking time bomb. We are instructed not to park in or near a structure, near other vehicles, or charge it. Even if I don’t not charge it how am I supposed to park at my own home? How am I supposed to park at work? You are putting several lives at risk not to mention others vehicles, houses, businesses. I do search and rescue and have my k9 with me pretty much at all times. I am told it can ignite at anytime but it’s ok to leave my dog in? Where is the safety and concern over my highly trained k9 let alone family pet. I will never feel safe with this car again. I asked if they even replaced the battery if they could tell me it wouldn’t happen with the new battery and I could park back in my garage and they said no they couldn’t say it wouldn’t happen again.
Electrical system, Other or unspecified, Engine, Oct 29, 2024
This is a hybrid vehicle. I received a recall notice that the vehicle cannot be plugged in to charge or parked near any other vehicles or structures until the recall is repaired. I work at a mall, and I live in an apartment building, so this is not possible for me. It feels dangerous to own this car. I purchased it to save on gas, and now I can’t even do that for the foreseeable future. None of the local dealerships and nobody online has any information on when these parts will be available. 2 dealerships could not give me any information or assistance. I was told to fill out this form.
Electrical system, Engine, Oct 29, 2024
The contact owns a 2023 Jeep Wrangler. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked and then stalled. The contact stated that while the vehicle was being parked, the engine independently revved up. Several unknown warning lights were illuminated. Additionally, the contact stated that the failure had occurred several times while his wife was driving the vehicle. The contact stated that the failure started to occur approximately six months after the vehicle was purchased. The vehicle was taken to two dealers; however, the failure could not be duplicated. The contact's wife was accused of driving the vehicle incorrectly. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 3,000. VIN tool confirms parts not available.
Electrical system, Oct 29, 2024
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000(Electrical System); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Electrical system, Oct 27, 2024
Recall 95B they cant fix
Electrical system, Oct 26, 2024
I am writing to express my serious concern regarding the unresolved safety recall 95B affecting my Jeep Wrangler. As a parent, my children’s safety is my utmost priority, and knowing that the battery—a component at risk due to this recall—is positioned directly under their seats has made me extremely uneasy. I no longer feel confident or safe driving this vehicle with them inside. Despite the recall, I have been informed there is currently no remedy available. This lack of a solution leaves me without a secure vehicle and heightens my concerns over the risks associated with continuing to drive it. Additionally, my request for a buyback has been denied, which is disheartening given the absence of an available remedy and the potential safety hazards involved. I am seeking immediate assistance and a resolution that prioritizes the safety of my family.
Electrical system, Oct 25, 2024
B9A recall (NHTSA 23V-787). Remedy: " Park the vehicle outside. Please note my house is in Colorado [XXX] on the edge of a National Forest with 100,000 acres of National Forest. What happens if the forest catches on fire. This should be a NO DRIVE Recall. I am FURIOUS. I have tried to get JEEP customer care and they don't answer the phone....I have called your help line...and do not get a call back. This is simply not okay. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Engine, Oct 23, 2024
Recall- 95B - Hight Voltage Battery, there is no fix for the problem at the present time. Now the vehicle can no longer be charges and must run on gasoline. The vehicle was purchased with the intention of using the battery to go to and from work on a single charge. The vehicle can no longer be charged or parked in our garage due to potential fire risk.
Electrical system, Oct 22, 2024
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was informed that there were no parts at the local dealer to perform the recall repair and there was no timeline for when the parts would be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Electrical system, Oct 21, 2024, fire
[XXX] [XXX] [XXX] [XXX] Oct 21 2014 National Highway Traffic Safety Administration (NHTSA) 1200 New Jersey Avenue, SE West Building Washington, DC 20590 Subject: Urgent Safety Concern and Financial Loss Related to 2023 Jeep Wrangler Sahara 4xe – VIN: [XXX] ] Dear NHTSA, I am writing to formally report a significant safety concern and financial hardship I have experienced as a result of owning a 2023 Jeep Wrangler Sahara 4xe, VIN: [XXX] ]. On [XXX], while the vehicle was charging at [XXX], it caught fire. The vehicle had no pending services or recalls at the time of the incident. To my further dismay, in October 2024, Jeep issued a global recall for this model, citing battery issues. This only confirms my suspicion that the fire in my vehicle was the result of a manufacturing defect. Given the timing of the recall, I believe my incident is directly related to this defect, and the issue raises significant safety concerns. The total cost of my vehicle was approximately $78,454, and I have only driven it for about 15,000 miles. After filing an insurance claim, I was offered $45,215, which does not adequately cover the financial loss I have incurred. This leaves me at a significant financial deficit. Additionally, I have been renting a car for the last six weeks due to this incident, which has further cost me approximately $36,000. I have contacted Jeep’s customer support and created a case (number: [XXX]), but despite my efforts, I have yet to receive any meaningful response or resolution from Jeep. This situation has caused not only significant financial strain but also immense mental stress. I urge the NHTSA to investigate this issue thoroughly and ensure that Jeep takes responsibility for their defective vehicles. I am seeking compensation that appropriately reflects the financial losses I have suffered, ideally in the form of either a replacement INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Oct 21, 2024
My vehicle was impacted by NHTSA Recall 24V-720. FCA has done nothing to fix the problem and has no forecast for the parts or repairs. Meanwhile, I cannot charge my $60K vehicle, or park it at my house. I have been trying to reach FCA for 3 days now and nobody answers their phone calls either. This is the worst customer service on a safety issue that I have ever seen. I know most Jeep owners are just continuing to drive and charge their Jeeps because otherwise, you have no vehicle.
Electrical system, Oct 19, 2024
The High Voltage battery pack in my vehicle may have been built with cells that are susceptible to separator damage. Separator damage, combined with other complex interactions within the cells, may lead to a vehicle fire. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Vehicle risk is reduced when the battery charge level is depleted. Accordingly, owners are advised to refrain from recharging. Out of an abundance of caution, FCA US is also advising owners of these vehicles to park away from structures or other vehicles until the remedy is obtained. The vehicle is available for inspection upon request. There is an open recall on the defect, however there is no remedy currently available. Due to the severity of the defect and the inability to use the vehicle as intended, including safely parking the vehicle or recharge the plug-in hybrid electric vehicle, I believe the terms of my lease agreement have been breached by Chrysler and I wish to return the vehicle and terminate the lease without penalty.
Electrical system, Oct 17, 2024
The contact owns a 2023 Jeep Wrangler. The contact stated that the vehicle failed to charge. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case, but further assistance was not provided. VIN tool confirms parts not available. The failure mileage was unknown.
Electrical system, Oct 16, 2024
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
Electrical system, Oct 14, 2024
The battery has a possibility of catching on fire, there is no known fix, and it is right below the back seat where a 2 and 4 year old sit. The car is unsafe to drive.
Electrical system, Other or unspecified, Oct 13, 2024
UNKNOWN. Jeep’s dashboard and the indicator by shift (Park) illuminates randomly while parked and drains the battery. After the latest event battery voltage tested to 4.4V. Jeep won’t even make a click sound when trying to start. This happened first week of new car delivery and three more times within past eight months. I spoke to the sales agent after first event and he said it will be noted. Second time dealer service replaces both main and auxiliary battery. A month later dealer service just recharged both batteries for the same issue. Now the jeep is having same issue and taken to the dealership for service. Engine light also came on after the latest event. The jeep is still at the service center for last 13 days. They informed me that both batteries are replaced and the error codes for engine light are P1AE2 and P1E75. I’m not aware of any other attempts to find the cause of the issue.
Electrical system, Oct 10, 2024
The contact owns a 2023 Jeep Wrangler. The contact stated that the vehicle failed to start on two occasions. The contact stated that the plug in, check engine, and battery warning lights were illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the 12-volt battery needed to be replaced. The 12-volt battery was replaced; however, the contact stated that it was difficult to charge the battery. The contact attempted to recharge the vehicle with other chargers; however, the vehicle failed to recharge. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 1,487.