2011 Kia Optima
Problems, recalls and owner-reported issues
Engine is the leading concern among 593 owner complaints filed for this model year. This is the 5th highest complaint count among 20 Optima model years with reports.
Of the 2011 reports, 23 involved a crash and 33 involved a fire. 19 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Air bags, air bag/restraint control moduleJun 1, 2018
Kia Motors America (Kia) is recalling certain 2010-2013 Kia Forte, Forte Koup, 2011-2013 Kia Optima and 2011-2012 Kia Optima Hybrid and Sedona vehicles. In the event of a crash, the air bag control unit (ACU) may short circuit, preventing the frontal air bags and seat belt pretensioners from deploying.
If the frontal air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Kia will notify owners. For model year 2011 Sedona vehicles, Kia will instruct dealers to verify the ACU part number and, if necessary, install an extension wire harness kit between the ACU Connector and the Vehicle Harness Connector. For all other affected vehicles, Kia will instruct dealers to install the extension wire harness kit. The recall began September 28, 2018. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC165.
Campaign 18V363000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Campaign 13V114000 on NHTSA.gov
Representative owner complaints
593 reports, newest first.
Power train, Jul 18, 2011
2011 KIA OPTIMA LX. CAR PULLS TO THE LEFT AT ALL SPEEDS BUT MOST SIGNIFICANTLY AT SPEEDS ABOVE 60MPH. THIS CAN MAKE FOR VERY DANGEROUS SITUATIONS AS THE CAR DRIFTS IN ALL SITUATIONS TO THE LEFT. IF THE ROAD IS CROWNED TO THE LEFT THE CAR WILL PULL ALMOST VIOLENTLY TO THE LEFT. I HAVE ALMOST HIT MEDIAN BARRIERS AND/OR GONE VEERED OFF THE ROAD SEVERAL TIMES. I CAN CONSIDER MYSELF A GOOD DRIVER WITHOUT ANY ACCIDENTS IN THE PAST 12 YEARS AND THIS IS UNACCEPTABLE. KIA HAS BEEN NOTIFIED OF THE ISSUE AND IS WORKING ON THE PROBLEM. HOWEVER, KIA HAS NOT COME UP WITH A FIX FOR THIS PROBLEM. *KB
Visibility, Jul 15, 2011
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT STATED THAT THE REAR WINDOW WAS DIFFICULT TO SEE THROUGH WHEN REVERSING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 2,400.
Steering, Suspension, Jun 24, 2011
PURCHASED A 2011 KIA OPTIMA LX ON 5/18/11. CAR CONSTANTLY PULLED LEFT SO BAD THAT YOU WOULD END UP INTO ONCOMING TRAFFIC ON A TWO LANE ROAD IN YOU DIDN'T CONTINUALLY CORRECT TO THE RIGHT. HAD THE DEALER ALIGN VEHICLE TO FACTORY SPECS WITH NO CHANGE. TOOK CAR BACK TO DEALER WHO REALIGNED TO NEW SPECS RECEIVED FROM KIA TECH SUPPORT. VEHICLE NOW ONLY HAS A TENDENCY TO PULL LEFT BUT WILL DRIFT LEFT IF YOU TAKE YOUR HANDS OFF OF THE STEERING WHEEL. DEALER TEST DROVE THE CAR AGAIN AND CLAIMS THE VEHICLE DRIVES BETTER THAN A NEW ONE ON THE LOT. DEALER SAID THEY COULDN'T DO ANYTHING ELSE FOR ME AND REFERRED ME TO KIA CONSUMER RELATIONS. *TR
Steering, Jun 15, 2011
MY 2011 KIA OPTIMA PULLS LEFT AND THE DEALER STATES THIS IS NORMAL OPERATION. THE VEHICLE MEETS FACTORY ALIGNMENT SPECS BUT STILL PULLS HARD TO THE LEFT. *TR
Steering, May 16, 2011
CAR PULLS TO THE LEFT. *TR
Structure, May 12, 2011
ON 04/15/2011 OUR 2011 KIA OPTIMA WAS DAMAGED BY MICE EATING WIRES IN THE ENGINE COMPARTMENT. WE NEED AN ENGINE HARNESS REPLACED. DEALER TOLD US THAT THE PART IS NOT IN THE US. THEY ALSO TELL US THAT THEY DON'T KNOW WHEN IT WILL BE FOUND. ON 5/3/2011 WE WERE TOLD THAT IT MIGHT BE AVAILABLE ON 6/112011. THIS CAR HAS APPROX. 1050 MILES. THE SERVICE MANAGER AT THE DEALER HAS BEEN GREAT IN KEEPING US UPDATED. OUR PROBLEM IS WITH THE LAX ATTITUDE I RECEIVED FROM KIA CS, AND THE "PARTS MANAGER OF THE REGION" FROM NJ THAT CALLED ME AND TOLD ME THAT WE JUST HAVE TO WAIT. WHILE WE MAKE OUT MONTHLY LEASE PAYMENTS TO KIA. HOW IS THAT A COMPANY CAN HAVE NO PARTS TO REPAIR A BRAND NEW VEHICLE AND STILL MAKE MONEY FROM US? *TR
Steering, May 8, 2011
I PURCHASED A 2011 KIA OPTIMA EX ON 12/28/10 FROM KIA COUNTRY OF SAVANNAH. KIA COUNTRY OBTAINED THE AUTO FROM AN ORLANDO KIA DEALER AND DRIVE IT 269 MILES TO SAVANNAH WHERE I TOOK DELIVERY. THE STEERING PULLS/DRIFTS LEFT WHILE DRIVING. IT HAS DRIFTED SINCE I PURCHASED IT. KIA COUNTRY ATTEMPTED TO FIX IT, BUT IT STILL DRIFTS LEFT. KIA CORPORATE HAS BEEN NOTIFIED, AND ARE NON RESPONSIVE. *TR
Steering, Suspension, May 4, 2011
I AM ALSO HAVING THE LEFT PULL ISSUE WITH MY 2011 KIA OPTIMA. I ALERTED THE DEALER AS SOON AS IT LEFT THE LOT AND TOOK THE CAR IN FOR SERVICE ON 5/2/11. SPOKE WITH THE SERVICE TECH TODAY (5/4) AND HE SAID THAT ALL OF THE ALIGNMENT SPECS WERE WITHIN FACTORY STANDARDS BUT THE CAR IS STILL PULLING LEFT. CURRENTLY AWAITING GUIDANCE FROM KIA'S CORPORATE ENGINEERS. THIS PRESENTS A CLEAR DANGER AS THE CAR WILL SWITCH LANES UNLESS CONSTANT PRESSURE IS PUT ON THE STEERING WHEEL. *TR
Steering, Apr 27, 2011
WHEN I BOUGHT THE 2011 KIA OPTIMA EX I WENT AROUND THE BLOCK AND CAME BACK TO THE KIA DEALER BECAUSE THE VEHICLE WAS PULLING TO THE LEFT. THE DEALER TECHNICIAN LOOKED AT IT AND I LEFT. I CAME BACK A WEEK LATER FOR THE SAME ISSUE SO DEALER DID A WHEEL ALIGNMENT THAT DID NOT RESOLVE THE ISSUE. I CONTACTED KIA DIRECTLY AND THEY SENT A DISTRICT MANAGER TO LOOK AT IT. LATER ON KIA SENT A DISTRICT TECHNICIAN TO LOOK AT IT AND RE-DO THE WHEEL ALIGNMENT. THE VEHICLE IS STILL PULLING TO THE LEFT AND IT IS VERY DANGEROUS. I UNDERSTOOD BY OTHER KIA DEALERS THAT IT IS AN ISSUE WITH A LOT OF 2011 KIA OPTIMA'S.
Power train, Apr 19, 2011
ON 4/11/11, WE WERE DRIVING TO WORK AND HAD GONE FOUR MILES FROM OUR HOUSE, WHEN WE THOUGHT WE HAD HIT A DEER! THE CAR MADE A VERY LOUD SOUND AND LURCHED VIOLENTLY, AT HIGHWAY SPEED, FRIGHTENING US BOTH. THE LURCHING WAS SO VIOLENT THAT IT MAY WELL HAVE CAUSED OTHER DAMAGE. WE WERE EXTREMELY FORTUNATE NOT TO HAVE CRASHED. WE THEN FOUND THAT THE CAR WOULD NOT SHIFT GEAR. THE TRANSMISSION HAD GONE OUT OF OUR 2011 KIA OPTIMA EX. WE BOUGHT THE KIA NEW AT O'BRIEN AUTO PARK IN CHAMPAIGN, ILLINOIS, ON 1/8/11. THE CAR HAD 3600 MILES ON IT AT THE TIME OF THE CATASTROPHIC FAILURE. THIS WAS OUR FIRST KIA PURCHASE, AND WE ARE VERY DISAPPOINTED. NEEDLESS TO SAY, WE WERE SHOCKED BY THIS DANGEROUS OCCURRENCE! WE VERY EASILY COULD HAVE HAD TRAGIC CONSEQUENCES FOR US AND OUR FELLOW COMMUTERS. WE ARE NO LONGER CONFIDENT IN THIS VEHICLE. WE FIND THIS TOTALLY UNSATISFACTORY AND ASKED KIA TO REPLACE OUR VEHICLE WITH AN IDENTICAL ONE. KIA REFUSED, BASICALLY SAYING 'WE DON'T OWN IT ANYMORE'. THEY DID REPLACE THE TRANSMISSION.
Steering, Apr 19, 2011
2011 KIA OPTIMA PULLS TO LEFT ALL THE TIME. I HAVE HAD IT BACK TO THE DEALER FOUR TIMES AND THEY STATE NOTHING IS WRONG AND IT IS WITHIN ALIGNMENT SPECS. THE CAR WILL CHANGE LANES IF YOU LET GO OF THE STEERING WHEEL. YOU HAVE TO HOLD TENSION ON THE STEERING WHEEL SO THAT IT WILL STAY STRAIGHT. THIS IS THE WORST CAR I HAVE EVER DRIVEN ON THE HIGHWAY. I DRIVE 50 MILES ONE WAY TO WORK AND BY THE TIME I GET TO WORK MY ARM HURTS. THIS CAR IS A DANGER ON THE HIGHWAY AND THE DEALER TOLD ME THEY ARE NOT AUTHORIZED TO DO ANYTHING MORE FOR ME. I SURE HOPE THIS GETS LOOKED INTO BEFORE SOMEONE GETS HURT OR DIES BECAUSE OF THIS. IF SOMEONE WOULD LET GO OF THE STEERING WHEEL FOR A SECOND THE CAR COULD CROSS OVER INTO ON COMING TRAFFIC. *TR
Service brakes, Hydraulic, Mar 31, 2011
TL*THE CONTACT OWNS 2011 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED ON AN INCLINE WHEN IT ROLLED BACKWARDS. THE MANUFACTURER STATED THAT THE MANUAL BRAKE SHOULD ALWAYS BE APPLIED IN A MANUAL VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 626.
Steering, Mar 18, 2011
UPON DRIVING HOME FROM TAKING DELIVERY OF MY NEW 2011 KIA OPTIMA ON 2/11/11, MY HUSBAND I NOTICED THAT THE VEHICLE PULLS TO THE LEFT SUBSTANTIALLY. IF YOU LOOSEN THE GRIP OF THE WHEEL THE CAR IMMEDIATELY PULLS TO THE LEFT. I HAVE HAD THE VEHICLE IN FOR SERVICE ON 2/18, 3/5 AND 3/14. EACH TIME I HAVE RECEIVED THE CAR BACK FROM THE DEALER, THEY INDICATE THAT IT IS WITHIN KIA SPECS AND IS 'TRACKING' STRAIGHT. I PICKED THE VEHICLE UP LAST NIGHT AND THE VEHICLE IS STILL PULLING TO THE LEFT. *TR
Steering, Mar 6, 2011
IT'S HAPPENING ON MY BRAND NEW 2011 KIA OPTIMA. I DRIVE AN HOUR TO WORK BOTH WAYS, SO ANY PROBLEM WITH A VEHICLE CAN EASILY PRESENT ITSELF. ON MY FIRST DAY OF WORK, I REALIZED THE CAR PULLED LEFT. I THOUGHT IT COULD HAVE BEEN IN MY HEAD OR SIMPLY THE CROWN OF THE ROAD. AFTER A FEW DAYS OF IGNORANTLY THINKING IT WAS JUST ME, I NOTICED THAT WHEN I LET GO OF THE STEERING WHEEL, IT HOLDS SLIGHTLY LEFT. THUS, THE CAR PULLS LEFT. IT DOES THIS ABOUT 85 PERCENT OF THE TIME. I TOOK IT INTO THE DEALERSHIP AND WAITED THREE HOURS. THEY ADJUSTED THE ALIGNMENT AND ROTATED THE TIRES BUT TO NO AVAIL. THE CAR STILL PULLED LEFT. I TOOK IT IN FIVE DAYS LATER. THEY GAVE ME A LOANER CAR FOR TWO DAYS WHILE THEY TRIED TO FIGURE OUT THE PROBLEM. THEY CALL ME AND SAID IT WAS FIXED BECAUSE THEY READJUSTED THE STEERING WHEEL AND REPLACED A TIRE (AND REALIGNED IT AGAIN). I GO AND PICK IT UP, TAKE IT ON THE HIGHWAY, AND THE PROBLEM STILL EXISTS. I TAKE IT BACK TO THE DEALER AND THEIR HEAD TECHNICIAN RIDES WITH ME BECAUSE THEY THOUGHT I WAS CRAZY (THEY NEVER TOOK IT ON THE HIGHWAY). HE SEES THE PROBLEM AND COULDN'T BELIEVE THE CAR PULLED LIKE THAT. HE SAID SOMETHING WAS DEFINITELY WRONG. THE SERVICE MANAGER THEN TELLS ME TO TAKE THE CAR HOME FOR THE WEEKEND AND WE'D SET SOMETHING UP. I REFUSED TO DRIVE IT UNLESS IT WAS FIXED SO I AM STILL WITH THE LOANER CAR FIVE DAYS LATER. I AM STILL WAITING TO HEAR BACK. I'VE ALMOST BEEN IN ONE WRECK ALREADY BECAUSE OF THE HEAVY LEFT PULL. IT'S EXTREMELY DANGEROUS CONSIDERING THE TYPES OF ROADS I MUST DRIVE ON EVERYDAY. *TR
Steering, Mar 3, 2011
PURCHASED A NEW 2011 KIA OPTIMA SX WITH PREMIUM TOURING PACKAGE. THE CAR HAS PULLED TO THE LEFT SINCE I BOUGHT IT. SEEMS TO BE MORE NOTICEABLE THE FASTER YOU GO. AT HIGHWAY SPEEDS ON A STRAIGHT ROAD I WILL BE IN THE NEXT LANE IN A SECOND OR TWO UPON LETTING GO OF THE STEERING REGARDLESS OF WHICH SIDE OF THE ROAD CROWN I AM ON. I ALSO NOTICED THE STEERING WHEEL DOES SHIFT LEFT DURING THIS AND IS OFF CENTER. *TR
Suspension, Other or unspecified, Mar 1, 2011
CAR PULLS TO LEFT 100% OF THE TIME. CAR HAS BEEN INSPECTED BY KIA SERVICE AND MEETS ALL FACTORY SPECS. THIS APPEARS TO BE A DESIGN FLAW. KIA REQUIRES ALL 2011 OPTIMA'S TO BE REALIGNED PRIOR TO BEING SOLD. CUSTOMER SERVICE REP. SAID THAT ONE OF HER TEC. REPS. DRIVES A 2011 OPTIMA AND IT ALSO PULLS LEFT.
Steering, Mar 1, 2011
SINCE THE DAY THE CAR WAS DRIVEN OFF THE LOT, ON THE EXPRESSWAY, IT PULLED TO THE LEFT. BROUGHT IT TO THE DEALER, AND AN ALIGNMENT WAS PERFORMED. DEALER DECLARED THAT IT WAS FIXED. ON THE DRIVE HOME, THE PULL TO THE LEFT PERSISTED AS IT HAD DONE PREVIOUSLY. RETURNED THE CAR TO THE SAME SERVICE DEALER. ANOTHER ALIGNMENT WAS PERFORMED. I SPECIFICALLY REQUESTED THAT THE DEALER PERFORM A THOROUGH TEST DRIVE TO ENSURE THAT THE ISSUE WAS REPAIRED. THE GENERAL MANAGER PROMISED THIS WOULD HAPPEN, AND ALSO PROMISED THAT THE SERVICE MANAGER WOULD RIDE ALONG WITH ME UPON PICKING UP THE CAR TO ENSURE THAT THE PROBLEM WAS FIXED. WHEN I WENT TO PICK UP THE CAR, THE SERVICE MANAGER HAD LEFT FOR THE DAY, AND WHEN I DROVE HOME, IT WAS STILL PULLING LEFT. RETURNED THE CAR TO SERVICE. UPON CALLING THE SERVICE DEPT. TO SEE IF THEY HAD FOUND A PROBLEM, THE SERVICE MANAGER DECLARED THAT THEY HAD FOUND A BAD TIRE, AND HAD SWAPPED IT TO THE BACK OF THE CAR. I HAD TO ARGUE WITH THE MANAGER THAT I DID NOT WANT A BAD TIRE LEFT ON MY CAR. HE FINALLY CONCEDED, AND SAID HE WOULD TAKE A NEW WHEEL AND TIRE OF A NEW CAR AND SWAP IT WITH THE BAD ONE. DROVE THE CAR HOME. SEEMED A LITTLE BETTER, BUT STILL WAS PULLING LEFT, AND JUST FELT UNSETTLED, WITH VERY POOR ON CENTER FEEL. CONTACTED KIA CONSUMER RELATIONS. THEY SENT OUT 2 ENGINEERS WHO VALIDATED THE HANDLING PROBLEMS. REPLACED LEFT STRUT, TIGHTENED REAR SUSPENSION, TALKED ABOUT SOFTWARE UPGRADES TO THE ELECTRONIC ASSIST POWER STEERING, BUT NOT SURE EXACTLY WHAT THEY DID TO IT. DROVE THE CAR HOME. CAR PERFORMED BETTER THAN IT EVER HAD, BUT NOW THE STEERING WHEEL IS COCKED LEFT, AND THE MORE I DRIVE IT, THE MORE IT PULLS LEFT AGAIN, AND IS REVERTING TO THE VERY POOR ON CENTER FEEL. CONSUMER RELATIONS IS STARTING TO GET IRRITATED WITH MY CONTINUING PHONE CALLS. THE CAR HAS BEEN IN TO THE SHOP 4 TIMES FOR THE SAME PROBLEM AND IT IS STILL NOT FIXED. I FEEL I DESERVE COMPENSATION UNDER THE LEMON LAW. *TR
Seat belts, Feb 28, 2011
PURCHASED A NEW 2011 VEHICLE, WHEN WE PURCHASED THE VEHICLE I WENT TO THE PARTS DEPT. AND ASK THAT THE ORDER SOME SEAT BELT EXTENDERS FOR ME. THE MANAGER SAID HE WOULD AFTER 5 WEEKS I CALLED THE PARTS DEPT. HE TOLD ME THEY HAVE NOT COME IN YET. ANOTHER WEEK GOES BY THEN I GET A CALL FROM THE REGIONAL PARTS MANAGER STATING THEY DID NOT OFFER THEM. PERIOD NO AND IF OR BUTS NO. IN YOUR FMVSS 209 REQUIRE MANUFACTURES TO PROVIDE LONGER BELTS OR SEAT BELT EXTENDERS TO ACCOMMODATE EXTREMELY LARGE PEOPLE. I WAS 480 LBS DOWN TO 360 BUT I STILL NEED SOME. I EVEN ASKED THE DEALER TO SEE IF THEY WOULD REIMBURSE ME. SENSE I AM ON SSI. THEY REFUSED BUT THEY DID TELL ME WHERE TO GO TO FIND THEM. SEAT BELT EXTENDERS, THE PART THAT THE SHOULDER BELT SNAPS IN TO THAT GOES IN THE LATCH, I AM A LARGE MAN AND HAVE EXTREME PAIN IN SHOULDERS AND ARMS. WITH BURCIDES AND AUTHORITIES, DEALER REFUSES TO SUPPLY EXTENDERS, ITS FUNNY EVERY OTHER VEHICLE DEALERS CARRY THEM. THEIR LINES OFFER THEM PLANES OFFER EXTENDERS. KIA DOSE NOT AND REFUSED TO HELP CONSUMERS WITH DISABILITIES. THE PARTS MANAGER EVEN SAID WHEN HE WORKED FOR MERCEDES THE CARRIED 6 INCH 8 INCH AND 12 INCH. EXTENDERS. I DO NOT HAVE THE 40.00 EACH I NEED TWO PASSANGERSIDE DRIVERS SIDE. NOTHING FOR THE BACK SEAT I CAN?T FIT THERE... THE PERSON THAT I HAVE BEEN TALKING TO IS [XXX]CONSUMER S AFFAIRS ANALYST SOUTHERN REAGION. KIA MOTORS KAIS CASE # [XXX] HER DIRECT NO IS 1-800-225-3193 EXTENSION OR OPTION 4. ANY HELP WOULD BE GREATLY APPRECIATED... I NEED A 8 INCH. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR