2012 Kia Optima
Problems, recalls and owner-reported issues
Engine is the leading concern among 919 owner complaints filed for this model year. This is the 3rd highest complaint count among 20 Optima model years with reports.
Of the 2012 reports, 25 involved a crash and 77 involved a fire. 34 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Structure, body, roof and pillarsAug 1, 2022
Kia America, Inc. (Kia) is recalling certain 2012-2013 Optima vehicles. The right and left headliner plates may not be secured properly, which can result in the plates detaching in the event of a side curtain air bag deployment.
A plate that detaches during a crash may strike an occupant, increasing their risk of injury.
Dealers will secure the headliner plates, free of charge. Owner notification letters were mailed September 26, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC245.
Campaign 22V560000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Air bags, air bag/restraint control moduleJun 1, 2018
Kia Motors America (Kia) is recalling certain 2010-2013 Kia Forte, Forte Koup, 2011-2013 Kia Optima and 2011-2012 Kia Optima Hybrid and Sedona vehicles. In the event of a crash, the air bag control unit (ACU) may short circuit, preventing the frontal air bags and seat belt pretensioners from deploying.
If the frontal air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Kia will notify owners. For model year 2011 Sedona vehicles, Kia will instruct dealers to verify the ACU part number and, if necessary, install an extension wire harness kit between the ACU Connector and the Vehicle Harness Connector. For all other affected vehicles, Kia will instruct dealers to install the extension wire harness kit. The recall began September 28, 2018. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC165.
Campaign 18V363000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Representative owner complaints
919 reports, newest first.
Engine, Oct 23, 2017
VEHICLE RECALLED UNDER SC147 ON JULY 13,2017. NEW ENGINE RECEIVED BY DEALER WEEK OF SEPTEMBER 25. LAST UPDATE I RECEIVED ON OCTOBER 20TH FROM KIA CORPORATION WAS NEW MOTOR INSTALLED HOWEVER COULD NOT GET THE VEHICLE TO RUN. SOME COMPRESSION TESTING INDICATES THAT THE NEW MOTOR INSTALLED WAS BAD. I REQUESTED KIA TO PROVIDE ME WITH A NEW CAR WITH SIMILAR SX LIMITED AND TECHNOLOGY PACKAGE. KIA DEALERSHIP HAS NOW HAD MY VEHICLE FOR OVER 3 MONTHS. ONLY UPDATES I RECEIVE IS IF I CALL KIA CORPORATION
Steering, Oct 20, 2017
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING VARIOUS SPEEDS, A LOUD NOISE WAS COMING FROM THE STEERING WHEEL WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Electrical system, Air bags, Oct 19, 2017
DUE TO A RECALL, I HAD MY ENGINE REPLACED BY KIA PATTERSON IN JULY OF 2017. ABOUT A WEEK OR SO AFTER GETTING IT BACK, THE AIRBAG LIGHT CAME ON AND THE HORN DOES NOT WORK. NATURALLY, I CONTACTED KIA PATTERSON REGARDING THE MATTER AND WAS TOLD THAT IT HAD NOTHING TO DO WITH THE ENGINE REPLACEMENT. I'M NOW BEING TOLD THAT IT MAY BE A DEFECTIVE AIRBAG OR CLOCKSPRING, BOTH OF WHICH ARE EXPENSIVE REPAIRS. I HAVE FOUND THAT SEVERAL KIA VEHICLES HAVE SUFFERED THE SAME FATE WITH NO RESOLUTION. MY CAR DOES NOT FALL INTO THE PREVIOUSLY RECALLED MODELS YET IT SEEMS TO HAVE THE SAME PROBLEMS. MY LEVEL OF FRUSTRATION IS SO HIGH AT THIS POINT AND I DON'T FEEL SAFE DRIVING WITH THESE PROBLEMS. UNFORTUNATELY, I WILL HAVE TO DO SO UNTIL I AM ABLE TO SAVE ENOUGH MONEY TO HAVE IT FIXED. SHAME ON YOU KIA!!!
Steering, Electronic stability control (ESC), Oct 12, 2017
ELECTRICAL RACK AND PINIONS RECALL. STEERING WHEEL FEELS LOOSE. STEERING WHEEL STARTS SHAKING AT APPROXIMATELY 65-70 MPH
Electrical system, Air bags, Engine, Oct 12, 2017
ENGINE LOCKED UP HAD A WARRANTY THEY FIXED IT AND AFTER I GOT MY CAR BACK THE THE HORN DIDN'T WORK OR ANY OF MY CONTROLS ON THE STEERING WHEEL WORKED I NOTIFIED THEM AND THEY DID NOTHING TO FIX IT. WHEN I TURN THE CAR OVER TO KIA DEALERSHIP EVERYTHING WAS WORKING AND AFTER THEY PUT THE NEW ENGINE IN EVERYTHING WENT WRONG THE ABS SYSTEM WENT OUT THE HORN STOP WORKING THE TURBO IN THE CAR WASN'T ANY GOOD MY AIRBAG AND ENGINE WAS ON AND STILL IS AND I NOTIFIED THEM AGAIN EVEN TOOK IT TO MANAGEMENT AND THEY DID NOTHING ABOUT IT. I'M NOT A SATISFIED CUSTOMER AT ALL CAN U GUYS PLEASE HELP ME. I'M A HARD WORKING MAN HAVE A FAMILY AND JUST TRYING TO HAVE A CAR THAT WE CAN ENJOY.
Engine, Sep 18, 2017
OCTOBER 2016, WAS DRIVING DOWN THE INTERSTATE WHEN THE CAR ENGINE STOPPED RUNNING. THERE WAS NO WARNING, NO FLASHING ENGINE LIGHT, NO WARNING WHATSOEVER. I HAD IT TOWED TO MY LOCAL SHOP. THEY FOUND WIRES TO THE STARTER BURNED AND ASSUMED THAT WAS THE ISSUE. THEY INSTALLED A NEW STARTER AND FOUND THAT THE ENGINE WAS SEIZED. MY ISSUE IS THE TIMING OF THE KIA RECALL. HYUNDAI HAD RECALLED THE SAME ENGINE IN 2015. I WAS OUT OF WARRANTY, SO THE ENGINE REPLACEMENT WAS AT LEAST $4,000 FOR A USED ENGINE THAT WOULD HAVE LIKELY HAD THE SAME ISSUE. I HAD TO SELL THE CAR FOR SALVAGE. KIA SHOULD REIMBURSE OWNERS FOR THE VALUE OF THEIR CAR AT THE TIME THE ENGINE SEIZED. THEY KNEW THERE WAS AN ISSUE WITH THE ENGINE, BUT WAITED UNTIL MANY OF US WERE OUT OF WARRANTY BEFORE THEY HAD THE RECALL. THAT IS FRAUD AT SOME LEVEL AND SHOULD BE TREATED AS SUCH.
Electrical system, Service brakes, Fuel/propulsion system, Sep 18, 2017
BRAKE PEDAL RELEASING AS I AM PUSHING DOWN ON IT COMING TO A STOP. HARD TO GET THE CAR TO COME TO A STOP AT TIMES. CAR IS MISSING ON ACCELERATION. CAMERA DOES NOT WORK 80-90% OF THE TIME. A/C STOPS WORKING WHEN SITTING STILL OR PARKED.
Engine, Sep 18, 2017
ENGINE LOSING ALL OF THE OIL WITHIN A COUPLE WEEKS OF GETTING THE OIL CHANGED. COMPLETELY GONE BEFORE AN OIL CHANGE IS NEEDED.
Engine, Sep 14, 2017
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE SUDDENLY SHUT OFF. THE CONTACT WAS UNABLE TO RESTART THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 108,000.
Engine, Sep 12, 2017, fire
TL* THE CONTACT OWNED A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND WAS PULLED OVER TO A FUEL STATION. THE VEHICLE WAS TOWED TO THE DEALER (KIA OF GREER IN GREER, SC, 864-879-3800) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS CLOGGED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE ENGINE WAS REPLACED FOR FREE. SIX MONTHS LATER, ON AUGUST 14, 2017 AND DRIVING APPROXIMATELY 55 MPH, A BANGING NOISE WAS HEARD UNDER THE HOOD AND THE ENGINE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THE FRONT END OF THE VEHICLE WAS COMPLETELY DESTROYED AND THE VEHICLE WAS TOWED TO A STORAGE LOT. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED. THE SAME KIA DEALER WAS CONTACTED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO INSPECT THE FAILURE. THE MANUFACTURER MADE A GOOD WILL OFFER, BUT THE CONTACT PROTESTED THE OFFER. THE ISSUE WAS NOT SETTLED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 87,500. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 10/11/17 *BF UPDATED 10/13/2017*JS
Steering, Suspension, Sep 12, 2017
I HAVE JUST RECENTLY STARTED HAVING A PROBLEM WHEN I HIT BUMPS IN THE ROAD OR A ROUGH ROAD. THE STEERING WHEEL MAKES A NOISE AND I CAN FEEL A SHAKING SORT OF. I CLICKED ON SUSPENSION BECAUSE OF HOW ROUGH IT FEELS RIDING RIGHT NOW AND I DONT KNOW IF IM JUST FEELING THE STEERING OR IF ITS AFFECTING THE WHOLE RIDE. IT HAS BEEN VERY COMFORTBALE SINCE BOUGHT NEW IN 2012.
Structure, Sep 6, 2017
MY FIANCE WAS DRIVINGDRIVING 55 DOWN THE I77 HIGHWAY NORTH GETTING READY TO TURN OFF THE EXIT AND SHE HEARD A LOUD BANG. NEXT THING SHE KNEW SHE HAD GLASS ALL OVER HER.THE POWERED SUNROOF EXPLODED!!!!THE GLASS CUT HER HAND IN A FEW SPOT BUT THANKFULLY SHE IS OK AND DIDNT WRECK THE VEHICLE AND THAT OUR KIDS WEREN'T IN THE CAR. MY FIANCE CALLED THE POLICE AND SAID THERE WAS NOTHING THEY COULD DO AND MY INSURANCE HAS A 1000$$$ DEDUCTIBLE.
Steering, Aug 29, 2017
LOUD CLICKING NOISE WHEN TURNING THE STEERING WHEEL BOTH WAYS MAKING STEERING AND DRIVING VERY UNSTABLE.
Electrical system, Engine, Aug 23, 2017, fire
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF ENGINE POWER. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO RESTART THE VEHICLE. DURING EACH ATTEMPT, THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO CAR LOCK KIA (LOCATED AT 4301 GREENSBORO AVE, TUSCALOOSA, AL) WHERE IT WAS DIAGNOSED THAT THE ENGINE ASSEMBLY, BATTERY, AND STARTER WERE DEFECTIVE AND NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED. UPON DOING RESEARCH, THE CONTACT FOUND THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Electrical system, Engine, Aug 19, 2017, crash, fire
I WAS NOTIFIED BY KIA EARLIER THIS YEAR THAT MY VEHICLE WAS INVOLVED IN A RECALL BECAUSE THE ENGINE COULD SEIZE CAUSING A SAFETY ISSUE. ON 6/12/17 I TOOK MY OPTIMA TO CAMELBACK KIA FOR RECALL WORK AND INSPECTION. ON 8/1/2017 AS I WAS DRIVING NORTHBOUND ON AZ SR51, MY ENGINE STALLED WHILE MOVING ABOUT 40 MPH IN RUSH HOUR TRAFFIC. I THEN PULLED OVER TO RESTART MY VEHICLE, A SHORT TIME LATER I NOTICED SMOKE COMING FROM UNDER THE HOOD. I WAS TOLD BY KIA UPON THEIR INSPECTION THAT THE STARTER IS WHERE THE FIRE ORIGINATED DUE TO THE SEIZED ENGINE. THE VEHICLE BURNED AND IS NOW A TOTAL LOSS. THIS CAUSED A 3 LANE CLOSURE ON THE FREEWAY AT 5PM AS WELL AS A CRASH DUE TO SPECTATORS.
Engine, Aug 18, 2017
OIL FEED PIPE/TUBE TO TURBO LEAKS ON TO THE ENGINE CAUSING A POSSIBLE FIRE HAZARD. HAD TO TAKE THE CAR IN TO HAVE THE TUBE REPLACED. (CAR WAS SITTING AND NOTICED OIL LEAK AND BURNING OIL SMELL WHILE DRIVING AND SITTING STILL)
Steering, Aug 17, 2017
WHEN DRIVING THE STEERING WHEEL MAKES A LOUD CLICKING NOISE AND IF YOU HIT A BUMB ITS LOUDER. IF YOU BARELY TURN THE WHEEL WHILE DRIVING YOU CAN HEAR IT MAKE A CLICKING SOUND. WHEN YOU HIT A BUMB IT INTENSIFIES THE SOUND AND AND MAKES YOU THINK SOMETHING IS LOOSE IN THE STEERING COLUMN.
Electrical system, Aug 9, 2017
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE THE VEHICLE WAS STATIONARY, THE COMPUTER DID NOT RECOGNIZE THAT THE VEHICLE WAS IN THE PARK POSITION. A BEEPING NOISE SOUNDED AND THE ERROR MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. A SERIES OF UNKNOWN KIA DEALERS WERE NOTIFIED AND STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 44,000.
Vehicle speed control, Service brakes, Aug 9, 2017
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING DOWNHILL WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ABRUPTLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO ENGAGE THE EMERGENCY BRAKE, BUT THE VEHICLE DECELERATED AND RETURNED TO NORMAL AFTER THE ACCELERATOR PEDAL WAS APPLIED WITH CAUTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR LOCAL MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 23,538. UPDATED 10/25/17*LJ CONSUMER STATED: WHILE DRIVING DOWN HILL, WITH BRAKE PEDAL DEPRESSED, GETTING READY TO STOP AT STOP SIGN, THE VEHICLE ACCELERATED UNEXPECTEDLY TO A SPEED OF 30 TO 35 MPH. I DID NOT ENGAGE THE EMERGENCY BRAKE. I DID SHIFT THE VEHICLE FROM DRIVE TO NEUTRAL. ENGINE CONTINUED TO RACE UNCONTROLLABLY. I TAPPED THE ACCELERATOR PEDAL WITH MY FOOT AT WHICH TIME THE ENGINE RETURNED TO NORMAL. THIS WAS THE THIRD TIME THIS TYPE OF INCIDENT HAD OCCURED. I DID TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TEST ON AUG.11,2017. NO PROBLEMS WERE FOUND. UPDATED 10/3/18*JB
Fuel/propulsion system, Aug 8, 2017
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNTIL A SECOND ATTEMPT WAS MADE. ONCE STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE MANAHAWKIN KIA DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE'S FUEL PUMP FAILED AND PREVENTED FUEL FROM REACHING THE ENGINE PROPERLY. THE VEHICLE'S FUEL PUMP ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 10/17/17*LJ *BF THE DASHBOARD "CHECK ENGINE LAMP" CAME ON AND STAYED ON. UPDATED 10/4/18*JB
Steering, Electrical system, Air bags, Aug 8, 2017
AIRBAG LIGHT IS CONSISTENTLY ON WHICH MEANS IT WON'T DEPLOY DURING AN ACCIDENT, BUTTONS ON STEERING WHEEL AREN'T WORKING, AND STEERING WHEEL HEATER ISN'T WORKING. DEALERSHIP CLAIMS CLOCKSPRING IS WORN OUT. PREVIOUS MODELS OF OPTIMAS HAVE HAD SAME PROBLEM AND EVENTUALLY A RECALL WAS MADE. HOPEFULLY THIS GETS RESOLVES BEFORE A WRECK HAPPENS AND INJURY IS CAUSED BY THIS AIRBAG DEFECT.
Engine, Aug 8, 2017
ABOUT 2 YEARS AGO, MY KIA HAD AN ENGINE FAILURE AND I PAID TO HAVE THE ENGINE REPLACED. ABOUT 3 MONTHS AGO, MY SON WAS DRIVING DOWN THE ROAD AND THE CAR JUST QUIT. I HAD IT TAKEN IN AND FOUND OUT THE ENGINE WAS RECALLED. KIA REPLACED THE ENGINE A MONTH AND HALF LATER. I HAD THE CAR LESS THAN A WEEK AND THE CHECK ENGINE LIGHT CAME ON. I TOOK IT BACK INTO THE DEAL AND THEY CLEARED THE CODES AS THEY SAID THEY WERE OLD CODES AND WAS LIKELY A FLUKE. THEY TOOK IT FOR A TEST DRIVE AND THE ENGINE LIGHT CAME BACK ON. THEY HAVE HAD THE CAR FOR 3 DAYS NOW AND THEY HAVE NO IDEA WHAT IS WRONG WITH IT. I GOT AN EMAIL TODAY TELLING ME THEY HAVE WORD INTO KIA CORPROATION TO SEE IF THEY WILL COVER IT BECAUSE THEY WILL NEED TO TEAR DOWN THE ENGINE TO LOOK AT MULTIPLE COMPONENTS DUE TO PREVIOUS ENGINE FAILURE BUT BECAUSE I WAS NOT THE FIRST OWNER THAT I DID NOT HAVE POWERTRAIN COVERAGE BUT THEY WERE TRYING TO SEE WHAT KIA COULD DO FOR ME.
Other or unspecified, Aug 7, 2017
I BROUGHT MY CAR INTO HERB CHAMBERS KIA SERVICE CENTER (BURLINGTON, MA) ON 6/22 FOR OIL CHANGE AND REPAIR OF 2 RECALL ITEMS. ON THE SUMMARY THEY GAVE ME AFTERWARDS IT SAID, "PART IS BEING ORDERED WILL CONTACT CUSTOMER WHEN PART ARRIVES" SO IT IS NOW ALMOST 7WKS LATER AND HAVE NOT HEARD FROM THEM RE MY PART COMING IN TO FIX THE RECALL ..SO I JUST CALLED THEM. THEY SAID IF THERE'S A BACK ORDER THEY SOMETIMES "CANCEL" THE ORDER AND WILL REORDER THE PART TOMORROW. WELL I AM MOVING ON AUG 31 (TO NEAR NH LINE) AND STILL DON'T KNOW IF MY PART IS ON BACK ORDER OR THEY CANCELED AND NEED TO ORDER THE PART AGAIN. WHEN I ASKED, THE LADY SAID THEY WON'T KNOW "UNTIL TOMORROW OR THE DAY AFTER TOMORROW" I ASKED IF THEY WOULD CALL ME TOMORROW FOR AN UPDATE. I THINK IT IS A CANISTER I NEED (NOT SURE - SEE PHOTO OF SERVICE SUMMARY). ANYWAY STILL WAITING (MEANWHILE GETTING LOTS OF LETTERS RE IMPORTANT SAFETY RECALL SAYING MY CAR NEEDS SERVICE TO BE SAFE!)
Vehicle speed control, Engine, Jul 31, 2017
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WOULD SURGE AND THEN SLOW DOWN. THE FAILURE RECURRED NUMEROUS TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN UNKNOWN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Engine, Jul 28, 2017
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED STALLING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO THE LANGDALE KIA DEALER, BUT THEY REFUSED TO PERFORM THE REPAIR BECAUSE IT WOULD COST $50. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.