2016 Kia Optima
Problems, recalls and owner-reported issues
Engine is the leading concern among 756 owner complaints filed for this model year. This is the 4th highest complaint count among 20 Optima model years with reports.
Of the 2016 reports, 27 involved a crash and 19 involved a fire. 21 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Latches/locks/linkages, trunk lid, latchAug 24, 2023
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
A person inside the trunk compartment may become trapped, increasing their risk of injury.
Dealers will replace the trunk latch base subassembly, free of charge. Owner notification letters were mailed October 19, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC278.
Campaign 23V594000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleJan 6, 2017
Kia Motors America (Kia) has recalled one 2016 Optima vehicle. In this vehicle, the end seal for the driver's frontal air bag inflator may not have been properly installed, possibly resulting in reduced inflation of the frontal air bag in the event of a crash.
In the event of a crash, an air bag that does not inflate fully increases the risk of injury.
The affected vehicle was remedied on January 10, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC143.
Campaign 17V007000 on NHTSA.gov
Power train, axle assembly, axle shaftOct 3, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 13, 2015, to April 23, 2016 and equipped with a 2.4l engine. The right front axle driveshaft may crack and fail.
If the driveshaft cracks and separates from the vehicle, it will not be able to move forward. Additionally, if the parking brake is not applied upon exiting the vehicle, the vehicle may roll. Either scenario can increase the risk of a crash.
Kia will notify owners, and dealers will replace the front axle driveshaft, free of charge. The recall began November 2016. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC139.
Campaign 16V705000 on NHTSA.gov
Air bags, frontalApr 21, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 10, 2015, to February 12, 2016. In these vehicles, a chemical enhancer required for the for the second stage deployment of the driver's frontal air bag was not loaded, resulting in the second stage not deploying in necessitating crashes.
If the second stage air bag does not deploy it increases the risk of injury or death.
Kia will notify owners, and dealers will replace the driver's frontal air bag module, free of charge. The recall began on May 6, 2016. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC131.
Campaign 16V231000 on NHTSA.gov
Representative owner complaints: engine
442 reports, newest first. Show all
Fuel system, Gasoline, Engine, Mar 22, 2021
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STARTED TO LOSE MOTIVE POWER. THE CONTACT PULLED OVER AND THE DROVE THE VEHICLE BACK TO HER RESIDENCE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Engine, Mar 17, 2021
VEHICLE STARTED BURNING OIL, COMPLETED OIL CONSUMPTION TEST. DEALERSHIP STATED THAT I HAVE TO GET A NEW ENGINE DUE TO COMBUSTION RINGS PROBLEM.
Power train, Vehicle speed control, Engine, Mar 11, 2021
WAS EXITING THE FREEWAY, CAME TO A STOPLIGHT, AND AS CONTINUING WITH DRIVING THE CHECK ENGINE LIGHT STARTS BLINKING AND WAS NOT ABLE TO ACCELERATE, AS IF IT WAS SLIPPING. CAR WOULD NOT GO OVER AROUND 30 MPH UNTIL FEELING THE CAR NOT ABLE TO ACCELERATE AGAIN. I USED A CODE READER AND GOT CODE P1326, WHICH I HAD LOOKED UP AND SAYS IT HAS SOMETHING TO DO WITH A KNOCK SENSOR DETECTION SYSTEM. HAD BRING MY CAR IN TO GET IT CHECKED OUT AND WAS TOLD MY CAR HAD LOW OIL, ABOUT 2 QUARTZ. I DO REGULAR OIL CHANGES THOUGH AND HAD DONE AN OIL CHANGE A FEW WEEKS PRIOR. THE SHOP I WENT TO TOLD ME THERE MAY BE A SERVICE CAMPAIGN FOR THE CAR. WAS TOLD SPECIFIC YEARS HAVE HAD ENGINE PROBLEMS WITH OIL, LOSING OIL ALTHOUGH NO LEAKS OR SIGNS.
Engine, Mar 4, 2021
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING ENGINE OIL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO OURISMAN CHANTILLY KIA (4105 AUTO PARK CIR, CHANTILLY, VA 20151, (703) 263-2500) BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT SHE HAD TO PAY OUT OF POCKET FOR ANY REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.*DT
Engine, Feb 8, 2021
PUT GAS IN CAR AND NOW ENGINE LIGHT IS BLINKING AND MY CAR IS MISFIRING GEARS AND JERKING.
Other or unspecified, Engine, Feb 1, 2021
I STARTED HAVING PROBLEMS WITH THE OIL DISAPPEARING NOT LONG AFTER I GOT THE NEW CAR KIA OPTIMA YEAR ABOUT FEBRUARY 2017 I KEEP POURING EVERYDAY MORE AND MORE OIL AS I DRIVE BUT IT DISAPPEARS. ON OR ABOUT AUGUST 28,2020, I RECEIVED AN EMAIL FOR A KIA ENGINE CLASS ACTION SETTLEMENT FEDERAL COURT THAT ADVISES SUFFER FROM A DEFECT THAT CAN CAUSE ENGINE SEIZURE, STALLING ENGINE FAILURE AND FIRE ETC. AND THAT THE ENGINE CAN BE DANGEROUS KIA HAVE BEEN FOUND LIABLE FOR THESE CLAIMS. THEY SAID THEY GAVE ME EXTRA WARRANTY BUT IF IT CATCHES ON FIRE OR EXPLODES THEN THEY WOULD NOT HELP ME AND BY THEN IT IS TOO LATE!! I TOLD THEM THAT I AM SCARED SINCE I AM A GIRL AND KEEP ADDING OIL AND YOU NEVER KNOW WHAT THE ENGINE MACHINE MALFUNCTION CAN DO. I COULD CHECK THE OIL BEFORE GOING SOME WHERE BUT YOU NEVER KNOW WHEN THE OIL WILL ALL OF A SUDDEN DISAPPEAR COMPLETELY IT IS UNPREDICTABLE. I HAVE CALLED KIA MANUFACTURE PHONE AT 1-855-951-0807 AND THEY ARE GIVING ME THE ROUND AROUND I AM AFRAID TO DRIVE THE CAR THAT ONE DAY IT MAY DO SOMETHING AND CATCH ON FIRE. PLEASE I WOULD APPRECIATE ANOTHER CAR THAT WILL NOT CATCH ON FIRE AND BE DANGEROUS. SEE ATTACHED KIA ENGINE SETTLEMENT CLASS ACTION
Engine, Jan 15, 2021
BURNING OIL AND ENGINE FAILURE
Exterior lighting, Vehicle speed control, Engine, Dec 27, 2020
MID SEPTEMBER, 2020, I BEGAN TO NOTICE THAT MY HEADLIGHTS WOULD TURN OFF AS I WAS DRIVING. THEY WOULD CUT OFF FOR NO MORE THAN 15 SECONDS AND TURN BACK ON. I DIDN'T THINK ANYTHING OF IT, UNTIL I STARTED HAVING ISSUES WITH OTHER COMPONENTS OF MY 2016 KIA OPTIMA. ON 11/30/2020 I WAS DRIVING AT 30MPH THROUGH A RESIDENTIAL AREA. AS I WAS APPROACHING A STOP SIGN, MY ENGINE LIGHT CAME ON. WHEN I TRIED TO ACCELERATE, THE CAR BEGAN TO JUMP AND HESITATE. NO MATTER HOW FAR DOWN I PUSHED THE GAS, THE CARE WAS JUMPING/SHAKING AND WOLD NOT ACCELERATE OVER 20MPH. I PULLED INTO AN AUTOZONE WHERE THEY RAN A DIAGNOSTIC TEST ON THE VEHICLE. ERROR CODE P1326 (KNOCK SENSOR) CAME UP. THE NEXT MORNING, I CALLED COASTAL KIA OF WILMINGTON IN NORTH CAROLINA AND EXPLAINED TO THEM WHAT HAD HAPPENED. THEY SENT AN EMPLOYEE TO PICK UP MY VEHICLE (12/01/2020). THEY INSPECTED MY VEHICLE AND INFORMED ME THAT THE PROTOCOL WAS TO PERFORM A BEARING CLEARANCE TEST AND ECU UPGRADE. I PICKED UP MY CAR ON 12/02/2020. A WEEK LATER, I CALLED THE DEALERSHIP AGAIN AND INFORMED THEM THAT ALTHOUGH MY ENGINE LIGHT HAD NOT COME BACK ON, THE ACCELERATION ISSUE WAS STILL OCCURRING. I ASKED IF THEY WOULD LOOK AT THE CAR AGAIN, TO WHICH THEY SAID NO, THAT THEY CANNOT TAKE A FURTHER LOOK AT IT UNTIL THE ENGINE LIGHT CAME BACK ON. ON 12/20/2020 I WAS DRIVING 40MPH WHEN MY CAR BEGAN TO STUTTER UNCONTROLLABLY. THE FOLLOWING MORNING I CALLED KIA AGAIN TO INFORM THEM WHAT HAD HAPPENED, AND THEY AGREED TO TAKE A LOOK AT IT. ON 12/22/2020 THEY CALLED ME AND SAID THAT MY CAR WAS BURNING OIL AND SMOKING EXCESSIVELY. THEY OPENED A TECH CASE WITH KIA AND INFORMED ME THAT THEY COULD NOT DO ANYTHING TO THE CAR UNTIL THEY HEARD BACK FROM THEM. ON 12/23/2020 THEY CALLED ME AGAIN TO TELL ME THAT THE ISSUE WAS NOT COVERED UNDER A RECALL, AND THAT MY NEXT STEP WOULD BE TO REPLACE MY ENGINE.
Electrical system, Other or unspecified, Engine, Dec 11, 2020
MY OIL PRESSURE LIGHT CONTINUES TO TURN ON AND OFF EVEN AFTER REPLACED PARTS! BURNING AT LEAST 2 QUARTS OF OIL PER WEEK! BRAKE LIGHTS STOP WORKING IF HEADLIGHTS ARE ON! HAD TO START USING SUPER TO ELIMINATE A RATTLE WHILE ACCELERATING UPHILL! ENGINE SHAKES!!
Engine, Fuel/propulsion system, Dec 3, 2020
MY VEHICLE STARTED STALLING WHEN ACCELERATING TWO DAYS AGO. MY RPM'S JUMP WHEN SHIFTING GEARS AND IT STALLS AND JERKS WHEN TAKING OFF FROM A COMPLETE STOP. I TOOK IT TO ADVANCED AUTO PARTS AND THE CODE "P1326" SHOWED ON THEIR CODE READER. KNOCK SCENSOR IS UNDER THE CODE AND I'VE READ WHERE MULTIPLE PEOPLE WITH THIS MAKE AND MODEL OF CAR HAVE HAD THE SAME ISSUE AND HAD THEIR WHOLE MOTOR REPLACED.
Engine, Nov 2, 2020
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AT PARKING LOT, WHEN SHE NOTICED THAT THE OIL LEVEL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO JEFFREY KIA LOCATED AT 30800 GRATIOT AVE, ROSEVILLE, MI 48066, (586) 460-7061 AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED THE OIL TO BE TOPPED OFF. THE CONTACT STATED OIL WAS ADDED TO THE ENGINE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING HOWEVER, SOON AFTER THE VEHICLE STALLED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE REMAINED AT HER MOTHER'S RESIDENCE. THE DEALER WAS CONTACTED AND ARRANGEMENTS WERE MADE TO HAVE THE VEHICLE TOWED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Engine, Oct 29, 2020
PULLED UP TO RED LIGHT AND ENGINE LIGHT CAME ON, THEN SCREEN SHOWED ENGINE CONTROL FAILURE, AND LOST POWER. PULLED IN PARKING LOT , CALLED ROADSIDE ASSISTANCE . CAR WAS TOWED TO DEALERSHIP AN HOUR AWAY, THEY RESET THE COMPUTER SAID IT NEEDED AN UPGRADE AND I PICKED IT UP THREE DAYS LATER. HAD IT HOME THREE DAYS AND SAMETHING AGAIN, CAR TOWED BACK TO DEALERSHIP AND THEY AGAIN RESET COMPUTER AND SAID NOTHING ELSE THEY COULD DO TILL THE CAR EITHER BLEW UP (WHICH THEY KNOW ABOUT THESE FAULTY MOTORS)MOTOR SEIZED OR CAUGHT FIRE. NOW I HAVE A $47,000 CAR SITTING IN MY GARAGE THAT I'M AFRAID TO DRIVE.
Electrical system, Electronic stability control (ESC), Engine, Oct 8, 2020
IT BEGAN WHEN WE WOULD TRY TO START THE CAR IT SEEMED TO HAVE BATTERY ISSUES AND HAVE TROUBLE STARTING, AND FINALLY THE BATTERY DID DRAIN BUT ISN'T HOLDING CHARGE BUT TOOK IT IN TO GET CHECKED AND BATTERY IS FINE. THE HEADLIGHTS WILL RANDOMLY SHUT OFF WHILE DRIVING AT NIGHT LIKE IF THE SENSOR WERE IN THE DAY TIME. NOW THE ENGINE LIGHT HAS CAME ON WHILE DRIVING IT AND WHEN YOU HIT THE GAS IT JERKS THE CAR AFTER 20 MPH. THIS HAPPENS ON AND OFF WHERE IT WILL BE FINE THEN SUDDENLY START DOING IT ALL OVER AGAIN EVERYTHING ALSO HAPPENS IN DIFFERENT OCCASIONS.
Steering, Electrical system, Engine, Oct 7, 2020
SOMETIMES WHEN I START THE CAR IT ONLY RUNS AT ABOUT 500RPM AND THE DIGITAL SPEEDOMETER STARTS GOING UP IN NUMBERS WHEN I'M IN PARK AND I HAVE NO POWER STEERING. I CAN PUT THE CAR IN DRIVE AND PARK OR OPEN THE DOOR AND IT STARTS ACTING NORMAL. IT ALSO ACTS LIKE IT'S GOING TO SHUT OFF WHEN I COME TO A STOP. I AM AWARE THAT THE RPMS DROP WHEN YOU STOP ALMOST LIKE A GAS SAVER BUT WITH IN THE LAST 20 THOUSAND MILES IT HAS GOTTEN REALLY ROUGH. IT BURNS OIL LIKE CRAZY THE DEALERSHIP IS AWARE OF THIS BUT CAN'T DO ANYTHING WITH THE ENGINE TELL IT THROWS A CODE AND THEY CAN'T DUPLICATE ANY OF MY OTHER ISSUES, THE FRONT END HAS MADE AWFUL NOISES FOR THE LAST 50 THOUSAND MILES OR SO AND HAS HAD THE FRONT SUSPENSION REPLACED BUT THAT DIDN'T FIX THE ISSUE. IV HAS THE KNOCK SENSOR REPLACED BUT I'M CONVINCED IT WAS JUST A GIMMICK SO THE CAR WON'T THROW CODES ANYMORE BECAUSE IT SHOULD BE WITH THE ISSUES I'M HAVING. LIKE WHEN THE ELECTRONIC STEERING GOES OUT I GET NO DASH LIGHT. I WISH KIA WOULD OWN UP TO THEIR ISSUES
Engine, Sep 25, 2020
OUT OF NO WHERE , MY CARS CHECK ENGINE LIGHT CAME ON AND LOST COMPRESSION. WOULDN'T GO OVER 40MPH AND I WAS ON A BUSY HIGHWAY SO I PULLED OVER GOT IT TOWED HOME , DID A DIAGNOSTIC TEST AND GOT A P1326 CODE WHICH CAME BACK AS A KNOCK SENSOR PROBLEM.
Electrical system, Engine, Fuel/propulsion system, Sep 21, 2020, fire
MY 2016 KIA OPTIMA BURSTED INTO FLAMES WHILE STATIONARY IN FRONT OF MY HOME.
Other or unspecified, Engine, Aug 29, 2020
AIR CONDITIONING GOING OUT WITH POSSIBLE BREAKDOWN AT SEVENTY THOUSAND MILES AIR CONDITIONER TURNS ON BUT DON'T BLOW AIR
Power train, Engine, Aug 28, 2020
WHEN I TRY TO START MY CAR IT'LL TURN ELECTRICAL COMPONENTS ON BUT NOT MY ENGINE. I HAVE ABSOLUTELY NO POWER STEERING WHEN THIS OCCURS. CAR WILL GO INTO GEAR BUT I CANNOT ACCELERATE. HAPPENS MORE OFTEN THAN NOT.
Engine, Jun 15, 2020
MY ENGINE WENT OUT ON MY CAR EVEN THOUGH I HAVE OIL IN MY CAR AND I HAVE MAINTAIN EVERYTHING ON THE CAR. THE MECHANIC FOUND METAL SHAVINGS IN MY OIL. *TR
Engine, Jun 1, 2020
CODES P1326 P0011 P0012. *TR
Engine, May 21, 2020
THE CAR USES WAY TOO MUCH OIL TO ONLY HAVE 40K MILES ON THE MOTOR WITH NO LEAKAGE AT ALL. IT SMOKES WHITE CLOUDY SMOKE, MY CHECK ENGINE LIGHT CAME ON, AND IT ALSO MAKES A TICKING NOISE CONSTANTLY. TOOK IT TO THE KIA DEALERSHIP MULTIPLE TIMES. AND THEY CAN'T FIND ANYTHING WRONG. *TR
Exterior lighting, Engine, Apr 4, 2020
SO I JUST TOOK MY WIFES CAR TO OUR LOCAL MECHANIC WHO NORMALLY DOES OUR OIL CHANGES. THE PRIOR WEEKEND I MOVED HER CAR TO MOW THE LAWN AND HER OIL LIGHT CAME ON THEN WENT RIGHT OFF. I LET IT GO BECAUSE WE WHERE DUE FOR AN OIL CHANGE AND DIDNT THINK ANYTHING OF IT( CONSIDERING IT'S A 2016 AND THOUGHT MAYBE THE OIL LIGHT WOULD COME ON STATING IT NEEDS AN OIL CHANGE). SO THE NEXT WEEK MY WIFE TELLS ME THAT HER OIL LIGHT CAME ON TWICE IN 1 DAY, I SAID OK I'LL CHECK THE OIL AFTER WORK AND ENGINE HAS COOLED DOWN. I CHECKED IT AND HAD NO OIL, GREAT! SO I BROUGHT IT TO OUR MECHANIC AND HE SAID THAT I NEED TO CALL KIA BECAUSE IT HAD 1/2 QUART OF OIL IN THE PAN AND SOMETHING JUST ISNT RIGHT. CALLED THE DEALERSHIP AND NOBODY HAS HEARD OF THESE ENGINES BEING KNOWN FOR DRINKING OIL. SO I RESEARCHED THIS AND FOUND ALL THESE STORIES LEADING TO AN ENGINE REPLACEMENT. BUT EVERY NOW AND THEN( GETTING OFF SUBJECT) HER LIGHTS WILL JUST TURN OFF WHILE DRIVING DOWN THE ROAD. THANKFULLY I WAS DRIVING WHEN THIS HAPPENED AND WAS ABLE TO NOT RUN OFF THE ROAD. CALLED KIA AND ALL THEY SAID WAS BRING IT IN, WE WILL LOOK AT IT AND GO FROM THERE. I WAS TOLD NOTHING WAS WRONG, GOT AN OIL CHANGE AND WENT ON MY WAY. IT HAPPENED 7 TIMES AFTER THAT. IT'S A GREAT CAR! WE LOVE IT BUT NOW KNOWING WE WILL BE LOOKING AT AN ENGINE SWAP ISNT SETTING WELL WILL ME AT ALL! THIS IS NOT RIGHT AND REGARDLESS IF WE ARE THE ORIGINAL OWNER OR SECOND OWNER, KIA SHOULD BITE THE BULLET AND REPLACE ALL 2.4 ENGINES AND WIRING HARNESSES.
Engine, Fuel/propulsion system, Feb 28, 2020
OIL IS BURNING TOO HOT CAUSING THE OIL TO BURN OUT FASTER THAN IT SHOULD. OVER TIME THIS ISSUE WILL LEAD TO ENGINE FAILURE
Structure, Engine, Fuel/propulsion system, Feb 16, 2020, fire
ON 1/12/2020, I WAS DRIVING MY CAR 2016 KIA OPTIMA FROM ALPHARETTA TO DECATUR TO ATTEND CHURCH. I PULLED INTO THE PARKING LOT OF THE CHURCH AND PARKED. A FEW SECONDS AFTER I PARKED, I BEGAN SEEING LOTS OF SMOKE COMING FROM THE RIGHT PASSENGER SIDE OF THE CAR. THE POLICE MEN WHO WERE IN THE PARKING LOT DIRECTING TRAFFIC ASKED ME TO GET OUT OF THE CAR QUICKLY AND BEGAN ATTEMPTING TO QUENCH THE FIRE WITH A FIRE EXTINGUISHER. SHORTLY AFTER, THE DEKALB FIRE DEPT ARRIVED AND FOUGHT TO PUT OUT AND CONTAIN THE FIRE. IT WAS THEN TOWED TO THE TOW YARD. I CONTACTED MY INSURANCE COMPANY RIGHT AWAY AND AFTER A FEW DAYS OF INVESTIGATION, UNFORTUNATELY, MY CAR WAS DEEMED A TOTAL LOSS. NEXT DAY, I CHECKED MY VIN # TO SEE IF THERE ARE ANY RECALLS BY KIA THAT I WAS NOT AWARE OF, BUT THE RESULTS CAME BACK SAYING 'NO RECORDS' AND '0 RECALLS FOUND'. ON 1/15/2020 AT APPROXIMATELY 12.50PM, I CONTACTED KIA CORPORATE AND FILED A COMPLAINT AND I WAS INFORMED WHEN I GAVE MY STATEMENT OVER THE PHONE THAT THERE WAS AN ' OPEN CAMPAIGN PI 1802 ECU UPGRADE' AND AS ADVISED BY THE KIA CUSTOMER SERVICE REP THAT HE WILL BE FORWARDING MY COMPLAINT TO A THE NATIONAL DEPT AND THEY WILL GET BACK TO ME. A KIA REP ASHLEY CONTACTED ME AND ADVISED KIA ENGINEERS WILL LIKE TO INVESTIGATE WHAT HAPPENED. AFTER 3 WEEKS OF WAITING, THE REP CONTACTED ME STATING THEY WILL LIKE TO PAY OFF REMAINING BAL ON MY CAR, AND PERSONAL ITEMS. THEY WILL NOT HELP ME WITH GETTING ANOTHER CAR AND I DECLINED BECAUSE I LOST EVERYTHING AND INCURRED A GREATER DAMAGE. THEN THE KIA REP WROTE ME STATING THAT THEY ILL NO LONGER PURSUE INVESTIGATING SINCE I REFUSED ACCEPTING $1001 MY LEFT OVER BALANCE OWED TO THE LENDER. I AM VERY DISAPPOINTED ON HOW KIA HAS TREATED ME LEAVING ME HANGING AFTER SUCH A GREAT LOSS. I AM SEEKING LEGAL ACTIONS SINCE KIA HAS REFUSED TO COME TO A SUITABLE RESOLUTION.
Engine, Feb 14, 2020
EXCESSIVE OIL USAGE. USING TWO QUARTS OF OIL IN A WEEK. NO LEAKS AT ALL, ANYWHERE.