2011 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,518 owner complaints filed for this model year. This is the highest complaint count among 23 Sorento model years with reports.
Of the 2011 reports, 42 involved a crash and 62 involved a fire. 50 people were injured.
What owners report most often
Recalls and investigations
EngineDec 21, 2023
Kia America, Inc. (Kia) is recalling certain 2011 Sorento vehicles. An engine compartment fire can occur while driving.
A fire increases the risk of injury.
Dealers will install Knock Sensor Detection System (KSDS) software and replace the engine as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC291.
Campaign 23V877000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Campaign 13V114000 on NHTSA.gov
EquipmentOct 6, 2011
CURT MANUFACTURING IS RECALLING CERTAIN TOW PACKAGE WIRING HARNESSES, PART NUMBER 56024, THAT CONNECT TOW VEHICLE LIGHTING CIRCUITS TO TRAILER LIGHTING CIRCUITS SOLD FOR USE ON CERTAIN MODEL YEAR 2009 THROUGH 2011 HYUNDAI VERACRUZ AND KIA SORENTO VEHICLES. THE UNITS ARE NOT WATER-TIGHT AND MOISTURE CAN SEEP INTO THE CONVERTER MODULE AND DEFEAT THE MODULE'S INTERNAL CIRCUIT PROTECTION.
WITHOUT THE CIRCUIT PROTECTION, THE MODULE CAN OVERHEAT POSSIBLY RESULTING IN A FIRE.
CURT MANUFACTURING WILL NOTIFY OWNERS AND REPLACE THE TOW PACKAGE WIRING HARNESS. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 17, 2011. OWNERS MAY CONTACT CURT MANUFACTURING AT 1-715 831-8713.
Campaign 11E041000 on NHTSA.gov
Power train, driveline, driveshaftApr 25, 2011
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO 2WD VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND 2.4L ENGINES MANUFACTURED FROM THE START OF PRODUCTION THROUGH MAY 22, 2010. THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION.
DAMAGE TO THE TRANSMISSION MAY CAUSE LOSS OF MOTIVE POWER, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE RIGHT SIDE OUTPUT GEAR AND INTERMEDIATE SHAFT FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY 2011. OWNERS MAY CONTACT KIA AT 1-800-333-4542.
Campaign 11V258000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 24, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 14, 2010, THROUGH OCTOBER 4, 2010. SOME OF THE REAR BRAKE CALIPERS MAY NOT HAVE BEEN PROPERLY MACHINED.
AS A RESULT, BRAKE FLUID WILL LEAK, FOLLOWED BY ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT INDICATING THE BRAKE FLUID LEVEL IS LOW AND SHOULD BE CHECKED, THEN A SOFT OR SPONGY BRAKE PEDAL FEEL, AND IF NOT SERVICED, REDUCED BRAKING POWER WHICH COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR CALIPERS AND REPLACE IT IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V599000 on NHTSA.gov
Electrical system, wiringAug 31, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2010 SOUL AND MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 7, 2009 THROUGH JULY 30, 2010. A LIMITED NUMBER OF WIRING HARNESSES SUPPLIED BY JCI AND USED FOR THE LIGHTING IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, LOCATED IN THE FRONT DOOR TRIM PANELS, AND THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION, LOCATED IN THE FRONT AND REAR DOOR TRIM PANELS, MAY HAVE BEEN IMPROPERLY SOLDERED.
WHEN THE LIGHTS ARE ILLUMINATED UNDER CERTAIN CONDITIONS, AN ELECTRICAL SHORT MAY OCCUR THAT CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESSES FOR THE LIGHTS IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, AND THE WIRING HARNESS FOR THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 13, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V388000 on NHTSA.gov
Representative owner complaints
1,518 reports, newest first.
Structure, May 9, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR DID NOT OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT A PRACTICE PIECE FELL OFF AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 92,000.
Structure, May 8, 2016
MY DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. I WAS DOING SOME RESEARCH REGARDING THIS MATTER AND NOTICED SEVERAL AND I MEAN SEVERAL KIA SORENTO VEHICLES WITH THE EXACT SAME ISSUE. I BELIEVE THIS SHOULD BE RECALLED. I AM FINDING KIA SORENTO FROM 2010 TO 2016 WITH THIS EXACT PROBLEM. I TRULY BELIEVE THIS COULD BE A SERIOUS PROBLEM. WHAT IF MY GRANDBABY GOT INTO THE VEHICLE AND THESE DOORS WOULD NOT OPEN FROM THE OUTSIDE? THEY WOULD SUFFOCATE DUE TO THE HEAT IN THE VEHICLE. THAT IS WHAT WOULD HAPPEN. SO, YES THIS IS DEFINITELY A SAFETY ISSUE.
Power train, May 7, 2016
WHILE DRIVING ALONG A RURAL ROAD AT 50 TO 55 MPH, ON FIVE SEPARATE OCCASIONS OVER THE LAST 3 YEARS, OUR 2011 KIA SORENTO HAS SUDDENLY AND HARSHLY DOWNSHIFTED FROM SIXTH GEAR TO ABOUT FOURTH GEAR. WHEN THIS OCCURS, THE JAR IS SIMILAR TO HAVING HIT A LARGE ANIMAL IN THE ROAD AND THE ENTIRE CAR SHAKES. THE TRANSMISSION WILL NOT SHIFT UP OR DOWN AFTER THIS EVENT AND STAYS IN THAT LOWER GEAR UNTIL THE VEHICLE IS TURNED OFF, THEN TURNED BACK ON. AFTER DOING SO, THE TRANSMISSION SHIFTS PROPERLY. THE VEHICLE HAS BEEN TO THE DEALER FOUR TIMES, TWO OF WHICH THERE WERE NO CODES SHOWING FROM TRANSMISSION OPERATION. A TRANSMISSION TEMPERATURE SENSOR WAS REPLACED, WITH NO FURTHER EVENTS FOR OVER A YEAR. THE LATEST EPISODE DELIVERED A CODE P0748 AND THE SERVICE TECHNICIAN COMPLETED A TSB038 TCM UPGRADE. THE VEHICLE HAS ONLY 27,000 MILES.
Structure, May 6, 2016
FRONT DRIVER DOOR WILL NOT OPEN FROM THE OUTSIDE. WIFE HAD AN EMERGENCY AND WAS UNABLE TO OPEN DOOR. SHE ENDED UP JUMPING THROUGH THE PASSENGER DOOR. DOOR WAS WORKING FINE PRIOR TO SUDDEN ONSET OF THE PROBLEM. THE STRUCTURE OF THE DOOR SHOWS NO SIGNS OF BEING TAMPERED WITH. LOOKED ONLINE AND SAW MANY OTHER COMPLAINTS REGARDING THE ACTUATOR.
Electrical system, Air bags, May 4, 2016
ABOUT A MONTH AGO I DISCOVERED THAT MY AIR BAG LIGHT CAME ON. WELL APPARENTLY I AM NOT THE ONLY PERSON THAT HAS COMPLAINED ABOUT THIS. I CALLED MY NEAREST DEALERSHIP WHICH IS IN HUNTSVILLE ALABAMA TO LET THEM KNOW ABOUT THIS PROBLEM OF COURSE THEY INFORMED ME THAT THERE WILL BE A 120.00 CHARGE JUST TO CHECK TO SEE WHAT IS CAUSING THIS PROBLEM, I SUPPOSE TO HAVE AN EXTENDED WARRANTY WHICH I FEEL HAS EXPIRED SO THEREFORE THE CHARGES ARE ALL ON ME. I DID SOME RESEARCH ONLY TO FIND THAT THOUSANDS OF CONSUMERS HAVE COMPLAINED ABOUT THE SAME THING WITH THE SAME MODEL. I WANT TO KNOW WHAT CAN WE GET DONE ABOUT THIS ISSUE BEFORE SOMEONE GETS INJURED. THANKS ALETHA
Structure, May 3, 2016
BACK DRIVERS SIDE DOOR NOT WORKING. FIRST COULD NOT OPEN IT FROM THE OUTSIDE BUT ONLY FROM INSIDE. THOUGHT THE CHILD SAFETY LOCK HAD BECOME ENGAGED AND MOVED THE LATCH - THEN COULD NOT OPEN DOOR FROM OUTSIDE OR INSIDE. CAR HAS 91,000 MILES ON IT BUT SINCE IT WAS PURCHASED USED, DEALER STATES NO WARRANTY AND THAT IT WILL COST $622 TO FIX. INABILITY TO OPEN DOOR IS A HUGE SAFETY ISSUE, PARTICULARLY IN THE EVENT OF AN ACCIDENT. SEVERAL OTHER INSTANCES OF THIS HAPPENING WITH 2011 KIA SORRENTO HAVE BEEN DOCUMENTED ONLINE, PARTICULARLY AT CARGURU.COM.
Suspension, Apr 29, 2016
WHILE SLOWLY BACKING OUT OF DRIVEWAY, LOUD BANG NOISE, SHOOK CAR. FRONT RIGHT COIL SPRING BROKE OFF. HAD TOWED TO KIA DEALER, FRONT RIGHT COIL SPRING, RIGHT BALL JOINT, AND LEFT FRONT STRUT WAS REPLACED. EXTENDED WARRANTY COVERED ALL COSTS. OVER$ 1,000. 73.600 MILES.
Structure, Apr 28, 2016
DRIVER SIDE DOOR ONLY OPENS FROM INSIDE. SAW MANY COMPLAINTS ABOUT THIS ON WEB WHEN WILL THEY RECALL?
Other or unspecified, Apr 27, 2016
ONE OF THE 2011 KIA SORENTO DOOR HANDLES NOT WORKING SINCE 09/11/2015 AND NOW THE OTHER DRIVER SIDE DOOR HANDLE STOPPED WORKING SINCE 04/18/2015. THIS IS REALLY FRUSTRATING, AS I COULD OPEN THE DOOR FROM INSIDE BUT NOT FROM OUTSIDE. I HAVE TWO SMALL KIDS, ONE INFANT AND ONE 5 YEAR OLD AND I HAVE TO SNEAK ONE OF THEM INTO THE OTHER DOOR TO OPEN MY DRIVER SIDE DOOR. I AM REALLY FRIGHTENED IF WHAT WILL HAPPEN IF THE CHILD DOOR IS LOCKED MY INFANT IS IN THE CAR SEAT AND I AM NOT ABLE TO GO INSIDE MY CAR. THIS IS A POTENTIAL HAZARD FOR MY INFANT CHILD. KIA HAS TO REALLY STEP FORWARD AND REPLACE THIS FAULTY MECHANISM. THE COST MY KIA DEALER ESTIMATES IS 225/- PER DOOR, SO IT WILL END UP IN 450/- BUCKS FOR ME AND ALSO THE REP AT KIA DEALER TOLD ME TO GO AHEAD AND CHANGE ALL FOUR DOOR PARTS AS THE ORIGINAL PARTS USED BY KIA IS REALLY CHEAP AND ITS OF PLASTIC. SO IT WILL COST ME AROUND 900/- TO FIX MY DOORS. I URGE THE KIA COMPANY TO REALLY FIX THIS ASAP BEFORE SOMEONE GETS HURT AND/OR RESULT INTO FATALITY.
Air bags, Apr 27, 2016
WE TOO HAVE THE "AIR BAG" LIGHT LIT UP ON OUR KIA- HAVE DONE NOTHING TO CAUSE DAMAGE TO AIR BAG SYSTEM EXCEPT FOR MAYBE MOVE THE SEAT.
Structure, Apr 27, 2016
DRIVER INSIDE DOOR HANDLE MADE A "POPPING SOUND" WHEN DRIVING LOOKED AT DOOR WHEN AT LIGHT AND HANDLE WAS STICKING OUT (AWAY FROM THE DOOR LIKE SOMETHING BROKE)? DIFFICULT TO OPEN THE DOOR FROM THE INSIDE
Structure, Apr 25, 2016
I FILED A COMPLAINT ABOUT THREE EXTERIOR DOOR HANDLES NOT WORKING ON MY 2011 KIA SORENTO ON 4/29/2015. COMPLAINT NUMBER 10713499. AS OF TODAY STILL NO RECALLS. I HAVE SEEN THOUSANDS OF COMPLAINTS AND NOTHING FROM KIA TO REPAIR. MY WIFE SPOKE TO KIS SERVICE REP AND WAS TOLD HE HAD MANY CALLS ABOUT EXTERIOR HANDLES NOT WORKING FROM 2011 - 2016 MODELS OF SORENTOS. KIA NEEDS TO DO SOMETHING. IF ANY ACCIDENT OR EMERGENCY HELP WONT BE ABLE TO GET INTO VEHICLE WITHOUT BREAKING GLASS AND CAUSING MORE HARM. US KIA SORENTO OWNERS NEED SOME HELP TO GET KIA CORP. TO SEND OUT A RECALL TO REPAIR ISSUE.
Structure, Apr 21, 2016
I HAVE A 2011 KIA SORENTO IN WHICH THE FRONT PASSENGER DOOR DOES NOT OPEN FROM THE OUTSIDE, ONLY THE INTERIOR DOOR HANDLE MANAGES TO OPEN THE DOOR. I REPLACED THE DRIVER'S DOOR LAST YEAR. IT APPEARS THAT THIS IS A SAFETY HAZARD IF THE VEHICLE IS IN A CRASH AND THE DRIVER OR OCCUPANTS ARE INCAPACITATED. THE DOOR WOULD NOT BE ABLE TO BE OPENED FROM THE OUTSIDE BY SOMEONE ASSISTING, GOD FORBID THAT THE VEHICLE WAS ON FIRE. NUMEROUS COMPLAINTS HAVE BEEN FILED BY CONSUMERS REGARDING THIS ISSUE
Power train, Engine, Apr 19, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT RANDOMLY FLASHED. WHILE THE VEHICLE WAS IN PARK OR IN GEAR, THERE WAS AN ABNORMAL NOISE HEARD NEAR THE ENGINE. THE CONTACT STATED THAT THERE WAS A BUILD UP OF SLUDGE NEAR THE AXLE AND IT WAS UNCERTAIN WHAT TYPE OF FLUID MAY HAVE BEEN RELEASING. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 91,000. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 19, 2016
FAULT CODE B1620, INTERNAL FAULT REPLACE SRSCM. JUST OUT OF WARRANTY 107000 MLS. NO PREVIOUS AIR BAG DEPLOYMENT. MANY COMPLAINTS ON LINE BUT NO RECALL. $1000 TO FIX. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED AT KIA'S EXPENSE.
Structure, Apr 16, 2016
DRIVER'S SIDE REAR DOOR HANDLE WILL NOT ENGAGE DOOR ACTUATOR. DOOR ONLY OPENS FROM INSIDE. CANNOT USE CHILD LOCKS, AS THE DOOR CAN ONLY BE OPENED FROM THE INSIDE. VEHICLE IS JUST OUTSIDE OF WARRANTY, AND KIA WILL NOT REPAIR WITHOUT CHARGE. PART IS DEFECTIVE, AND THERE ARE NUMEROUS ONLINE COMPLAINTS ON THIS ISSUE (INCLUDING PREVIOUSLY REPAIRED VEHICLES).
Structure, Apr 15, 2016
THE REAR DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. IT WOULD OPEN FROM THE INSIDE BUT RECENTLY STOPPED WORKING ALTOGETHER. I HAVE SEEN SEVERAL COMPLAINTS ABOUT THIS ISSUE FROM BUYERS. THIS IS A SAFETY CONCERN. I HAVE 2 CHILDREN IN CAR SEATS AND CONNOR GET TO THEM QUICKLY BECAUSE IF THIS DEFECT! I HAVE HAD TO PAY TO GET IT REPAIRED BUT I HAVE SEEN MANY BUYERS HAVING TO REPLACE ALL 4 DOOR LATCHES OVER TIME! THIS HAS TO BE CONSIDERED A DEFECT AND SHOULD BE COVERED UNDER A RECALL.
Structure, Apr 14, 2016
TWO WEEKS AGO, WHILE MY CAR WAS PARKED (STATIONARY), I TRIED TO OPEN MY REAR DRIVER SIDE DOOR AND IT WOULD NOT OPEN FROM THE OUTSIDE, TODAY THE SAME HAPPENED TO MY DRIVER SIDE. AFTER GOOGLING THE PROBLEM, I FOUND A WEBSITE WITH MANY OTHER PEOPLE WITH THE SAME PROBLEM, WITH THE SAME YEAR, MAKE AND MODEL. I ALSO FOUND OVER 500 COMPLAINTS WITH THE SAME PROBLEM ON THIS PAGE. I CALLED THE KIA RECALL NUMBER AND THE REP. TOLD ME THAT THERE IS NOTHING THEY CAN DO BECAUSE THIS IS NOT A SAFETY ISSUE, THEREFORE IT'S NOT A RECALL ISSUE!!! IT IS A SAFETY ISSUE BECAUSE IF THERE WAS AN ACCIDENT, THEY WOULD NOT BE ABLE TO GET ME AND/OR PASSENGERS WITHOUT HAVING TO BREAK IN THROUGH A WINDOW OR JAWS OF LIFE. I WAS TOLD TO TAKE THE CAR INTO THE DEALERSHIP AND HAVE THE PROBLEM DIAGNOSED BY THEM. THIS IS NOT A PROBLEM, BUT I KNOW (FROM ALL OTHER COMPLAINTS) THAT I WILL BE TOLD THAT IT'S NOT COVERED AND I WILL BE RESPONSIBLE FOR THE REPAIRS. I WILL ALSO HAVE TO PAY TO HAVE THEM DIAGNOSE THE PROBLEM. THE CAR IS NO LONGER UNDER WARRANTY. I DON'T UNDERSTAND WHY THIS IS NOT BEING INVESTIGATED WITH THIS MANY PEOPLE HAVING THE EXACT SAME PROBLEM, IT IS A MALFUNCTION IN THE PRODUCTION OF THE CAR AND KIA SHOULD BE RESPONSIBLE FOR FIXING THIS PROBLEM. I AM POSTING THIS AS LEGAL DOCUMENTATION TO PROVE THAT I HAVE MADE YOU AWARE OF THE PROBLEM IN THE EVENT OF AN ACCIDENT THAT COULD JEOPARDIZE MY SAFETY.
Structure, Apr 12, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A COSMETIC FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,940.
Other or unspecified, Apr 10, 2016
A COUPLE OF MONTHS AGO THE PASSANGER SIDE DOOR GAVE OUT, I CAN'T OPEN IT FROM THE OUTSIDE, CLOSELY AFTER THE BACK DRIVER SIDE DOOR DID SAME THING . NOW TODAY MY DRIVERS SIDE DOOR AND TRUNK WON'T OPEN . I HAVE ONE DOOR THAT OPENS FROM THE OUTSIDE , I HAVE TO CLIMB OVER OR LEAVE A WINDOW OPEN TO GET INTO MY CAR. WHY HASN'T THERE BEEN A RECALL , THIS IS SO UNSAFE FOR US AND OUR CHILDREN. I LOVED MY KIA NOW I'M STARTING TO THINK IT WAS A BAD PURCHASE. I TOOK MY CAR TO KIA AND WAS QUOTED $900 TO FIX TWO DOORS , I WAS TOLD IT WAS THE ACTUATOR.
Visibility, Apr 8, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 80 MPH AND WITHOUT WARNING, THE CONTACT HEARD A LOUD NOISE AND THOUGHT THE TIRE BLEW OUT. UPON FURTHER INVESTIGATION, THE CONTACT NOTICED THAT THE SUN ROOF HAD EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.
Structure, Other or unspecified, Apr 8, 2016
ALL POWER DOORS ARE UNLOCKED, BUT FRONT DRIVER SIDE DOOR CAN NOT BE OPENED FROM OUTSIDE. IT CAN BE OPENED FROM INSIDE. DOOR HANDLE, DOOR LATCH AND ACTUATOR SEEMS WORKING OK. IT IS A SAFETY CONCERN AS DOOR CANNOT BE OPENED FROM OUTSIDE EVEN AS DOORS ARE UNCLOCKED.
Other or unspecified, Apr 7, 2016
PURCHASED A KIA CERTIFIED USED 2011 SORENTO WITH ONLY 49,000 MILES. AFTER 2 MONTHS TODAY WENT TO THE GARAGE TO GET IN THE CAR AND THE DRIVER DOOR HANDLE NO LONGER WORKS FROM THE OUTSIDE. APPARENTLY THIS IS COMMON BASED ON THE COMPLAINTS. AM TAKING IT TO THE DEALER IN A FEW DAYS TO SEE IF THEY CAN ADDRESS THIS ISSUE.
Structure, Mar 30, 2016
TWO OF THE EXTERIOR HANDLES DO NOT WORK ANYMORE. THEY WILL OPEN FROM THE INSIDE BUT NOT THE OUTSIDE. IF THE CHILD SAFETY LOCKS HAD BEEN ON AT THE TIME THE HANDLES STOPPED WORKING THE DOORS WOULD NOT BE ABLE TO OPEN AT ALL. THESE HANDLES STOPPED WORKING AT DIFFERENT TIMES WITH NO WARNINGS. THIS IS A VERY SERIOUS SAFETY HAZARD FOR MY FAMILY - I HAVE A 4 YEAR OLD WITH AUTISM.
Structure, Mar 28, 2016
2011 KIA SORENTO, NONE OF MY DOORS WILL OPEN THIS IS A SAFETY HAZARD IN THE EVENT OF AN EMERGENCY RESCUE WOULD BE DIFFICULT. THIS VEHICLE NEEDS TO BE RECALLED FOR THE DOOR HANDLE DEFECTS. ALSO I WENT TO OPEN THE BACK DOOR AND THE HANDLE FELL OFF IN MY HAND. CANNOT ROLL THE WINDOWS UP WHEN PARKED OR YOU WILL LOSE ACCESS TO THE CAR YOU HAVE TO PUT YOUR ARM IN AND OPEN FROM THE INSIDE.