2011 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,518 owner complaints filed for this model year. This is the highest complaint count among 23 Sorento model years with reports.
Of the 2011 reports, 42 involved a crash and 62 involved a fire. 50 people were injured.
What owners report most often
Recalls and investigations
EngineDec 21, 2023
Kia America, Inc. (Kia) is recalling certain 2011 Sorento vehicles. An engine compartment fire can occur while driving.
A fire increases the risk of injury.
Dealers will install Knock Sensor Detection System (KSDS) software and replace the engine as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC291.
Campaign 23V877000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Power train, automatic transmissionOct 6, 2015
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.
Campaign 15V626000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Campaign 13V114000 on NHTSA.gov
EquipmentOct 6, 2011
CURT MANUFACTURING IS RECALLING CERTAIN TOW PACKAGE WIRING HARNESSES, PART NUMBER 56024, THAT CONNECT TOW VEHICLE LIGHTING CIRCUITS TO TRAILER LIGHTING CIRCUITS SOLD FOR USE ON CERTAIN MODEL YEAR 2009 THROUGH 2011 HYUNDAI VERACRUZ AND KIA SORENTO VEHICLES. THE UNITS ARE NOT WATER-TIGHT AND MOISTURE CAN SEEP INTO THE CONVERTER MODULE AND DEFEAT THE MODULE'S INTERNAL CIRCUIT PROTECTION.
WITHOUT THE CIRCUIT PROTECTION, THE MODULE CAN OVERHEAT POSSIBLY RESULTING IN A FIRE.
CURT MANUFACTURING WILL NOTIFY OWNERS AND REPLACE THE TOW PACKAGE WIRING HARNESS. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 17, 2011. OWNERS MAY CONTACT CURT MANUFACTURING AT 1-715 831-8713.
Campaign 11E041000 on NHTSA.gov
Power train, driveline, driveshaftApr 25, 2011
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO 2WD VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND 2.4L ENGINES MANUFACTURED FROM THE START OF PRODUCTION THROUGH MAY 22, 2010. THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION.
DAMAGE TO THE TRANSMISSION MAY CAUSE LOSS OF MOTIVE POWER, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE RIGHT SIDE OUTPUT GEAR AND INTERMEDIATE SHAFT FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY 2011. OWNERS MAY CONTACT KIA AT 1-800-333-4542.
Campaign 11V258000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 24, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 14, 2010, THROUGH OCTOBER 4, 2010. SOME OF THE REAR BRAKE CALIPERS MAY NOT HAVE BEEN PROPERLY MACHINED.
AS A RESULT, BRAKE FLUID WILL LEAK, FOLLOWED BY ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT INDICATING THE BRAKE FLUID LEVEL IS LOW AND SHOULD BE CHECKED, THEN A SOFT OR SPONGY BRAKE PEDAL FEEL, AND IF NOT SERVICED, REDUCED BRAKING POWER WHICH COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR CALIPERS AND REPLACE IT IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V599000 on NHTSA.gov
Electrical system, wiringAug 31, 2010
KIA IS RECALLING CERTAIN MODEL YEAR 2010 SOUL AND MODEL YEAR 2011 SORENTO VEHICLES MANUFACTURED FROM SEPTEMBER 7, 2009 THROUGH JULY 30, 2010. A LIMITED NUMBER OF WIRING HARNESSES SUPPLIED BY JCI AND USED FOR THE LIGHTING IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, LOCATED IN THE FRONT DOOR TRIM PANELS, AND THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION, LOCATED IN THE FRONT AND REAR DOOR TRIM PANELS, MAY HAVE BEEN IMPROPERLY SOLDERED.
WHEN THE LIGHTS ARE ILLUMINATED UNDER CERTAIN CONDITIONS, AN ELECTRICAL SHORT MAY OCCUR THAT CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESSES FOR THE LIGHTS IN THE KIA SOUL VEHICLE'S ADVANCED LIGHTING SPEAKERS, AND THE WIRING HARNESS FOR THE KIA SORENTO VEHICLE'S INTERIOR ACCENT ILLUMINATION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 13, 2010. OWNERS MAY CONTACT KIA CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Campaign 10V388000 on NHTSA.gov
Representative owner complaints
1,518 reports, newest first.
Structure, Mar 26, 2016
DRIVER SIDE DOOR SIMPLY WOULD NOT OPEN FROM OUTSIDE THE VEHICLE ONE DAY. NO ACCIDENT OR OTHER IMPACT WAS THE CAUSE, SO CLEARLY THIS IS A DEFECT OF THE VEHICLE. INTERNET SEARCH INDICATES THIS HAS HAPPENED TO MANY OWNERS AND IS A CLEAR SAFETY ISSUE. THIS VEHICLE HAS ONLY BEEN ON THE ROAD FOR 5 YEARS AND 5 MONTHS AND HAS 77,000 MILES. DF DOOR LATCH ASSEMBLY HAD TO BE REPLACED AT COST OF $450. WOULD LIKE TO SEE THIS INVESTIGATED BASED ON THE NUMBER OF INSTANCES AND THE FEAR THAT THIS WILL HAPPEN AND PREVENT SOMEONE FROM BEING RESCUED FROM OUTSIDE THE VEHICLE IN A WORST CASE SCENARIO.
Latches/locks/linkages, Mar 24, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW DOOR LATCH ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,461.
Structure, Mar 23, 2016
FROM JANUARY1, 2016 TO MARCH 20, 2016 TWO DOORS (DRIVER AND DRIVER SIDE PASSENGER) HAVE QUIT OPENING FROM THE OUTSIDE.
Structure, Mar 22, 2016
MY PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. IT WILL OPEN FROM THE INSIDE. THE REST OF THE DOORS WORK JUST FINE. THIS IS AN SAFETY ISSUE.
Other or unspecified, Mar 21, 2016
WENT TO GET IN MY KIA AND DRIVER SIDE DOOR WON'T OPEN FROM THE OUTSIDE.. THIS ALSO HAPPENS WITH MY GAS DOOR...MY DRIVER DOOR ONLY OPENS FROM INSIDE!!!!!!!!!'!!!!!!!!!!
Structure, Mar 20, 2016
ABOUT 1 MONTH AGO, JAN/FEB OF 2016 THE PASSENGER SIDE FRONT DOOR HANDLE JUST STOPPED WORKING, AS FAR AS OPENING THE DOOR FROM THE OUTSIDE IS CONCERNED. THE SAME EXACT THING JUST HAPPENED TODAY, MARCH 20, 2016, TO THE DRIVER'S SIDE FRONT DOOR. BOTH OUTSIDE LATCHES ARE INOPERABLE. THE FIRST INCIDENT HAPPENED IN MY DRIVEWAY, THE SECOND HAPPENED IN THE PARKING LOT OF OUR CHURCH. I AM MARRIED WITH 7 KIDS, 5 OF WHOM DRIVE, AND HAVE NEVER, NEVER, HAD A DOOR LATCH BREAK ON THE MANY VEHICLES OWNED OVER TIME. THIS IS NOT A COINCIDENCE, THIS IS AN ITEM THAT HAS TO BE RECALLED. THE VEHICLE IS NICE, BUT WITH RECALLS OR PROBLEMS TO THE SHIFT LEVER, AIR BAGS, REAR ROTORS, ETC., ETC..., WHY ISN'T THE NHTSA TAKING A CLOSER LOOK AT ALL THE SHORT CUTS AND/OR DYSFUNCTIONAL PARTS KIA IS USING TO GET THEIR CAR TO MARKET QUICKER. WE ARE THE CAR'S 2ND OWNER, SO KIA WILL NOT EVEN HONOR IT UNDER THE 7YEAR/100,000 MILE WARRANTY. OUR VEHICLE IS NOT QUITE 5 YEARS OLD WITH APPROX. 90,000 MILES.
Other or unspecified, Mar 19, 2016
DOORS WILL NOT OPEN BOTH FRONT PASSENGER DOOR AND DRIVER SIDE REAR DOOR WILL NOT OPEN FROM THE OUTSIDE. THESE DEFECTIVE DOORS WOULD MAKE IT DIFFICULT TO RESCUE PEOPLE IN A EMERGENCY.
Structure, Mar 18, 2016
CAR WAS PARKED IN MY GARAGE. BACK DRIVERS SIDE DOOR JUST STOPPED WORKING. WONT OPEN FROM THE INSIDE OR OUT. NO DAMAGE OR EXCESSIVE USE. YOU CAN HEAR THE LOCK CLICKING WHEN YOU HIT THE AUTO BUTTON ON THE FRONT DOOR, BUT IT WILL NOT OPEN. KIA COMPANY STATES IT WILL NOT REPAIR BECAUSE WE ARE 2 MONTHS OVER THE 5 YEAR/60000 MILE WARRANTY. ITS A SAFETY ISSUE AND THEY WANT $1100.00 TO REPAIR.
Other or unspecified, Mar 12, 2016
I HAVE RECENTLY SUBMITTED A COMPLAINT ABOUT THE DOORS OF MY VEHICLE. I CALLED KIA OF AMERICA SPOKE TO CONSUMER AFFAIRS REP. AS WE ARE GOING BACK AND FORTH ABOUT THE SAFETY ISSUES. I WENT TO THE DEALER TODAY HE SET IT UP. BOTH DOOR LATCHES ARE BROKEN. THEY WERE UNABLE TO DO ONE OF THE RECALLS BECAUSE BUT, ALL SORENTO OWNERS MUST CALL THEM TO GET THIS FIXED. I AM OUT OF WARRANTY FOR EVERYTHING THIS IS A KIA PROBLEM YOU MUST NOTIFY THEM. THE MORE COMPLAINTS THE BETTER OFF OR SAFER WE WILL ALL BE. REMEMBER IF YOU GET INTO AN ACCIDENT THEY CAN NOT GET YOU OUT UNLESS THEY BREAK GLASS.
Air bags, Mar 8, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE AIR BAG WAS DEFLATING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Structure, Mar 2, 2016
2/21/16 MY DRIVER SIDE DOOR WOULD NOT OPEN REGARDLESS OF UNLOCK WITH ALARM OR WITH THE KEY. I CAN ONLY OPEN FROM THE INSIDE WHICH THE ONLY WAY TO GET IN I HAVE TO CLIMB OVER FROM THE PASSENGER SIDE TO GET IN. YESTERDAY THE PASSENGER SIDE STARTED TO DO THE SAME. SO NOW I HAVE TO GO THROUGH THE BACK SIDE. I CALLED THE DEALERSHIP I'M NOT UNDER WARRANTY. I HAD TO GO THERE 2/19 FOR ANOTHER ISSUE AND IT HAPPEN TO BE ANOTHER LADY THERE AND HER ISSUE WAS GUESS WHAT HER DOORS. I DIDN'T HEAR THE WHOLE CONVERSATION BUT CALLED THE DEALERSHIP YESTERDAY AND TOLD THEM MY PROBLEM HE STATED THERE WAS A LADY LAST WEEK WITH SAME ISSUE. IT COST HER $350 PER DOOR!! I THINK THAT IS OVER THE TOP AND I SHOULDN'T HAVE TO PAY THAT MUCH THIS SHOULD BE A RECALL ISSUE(IM NOT THE ONLY ONE THIS IS HAPPENING TOO)!!! I DON'T KNOW WHEN I WILL BE ABLE TO GET IT FIX. I GUESS ILL BE CLIMBING OVER MY SEATS FOR AWHILE AND PRAY THE 2 OTHER DOORS DON'T LOCK UP. MY FIRST AND LAST KIA......
Seats, Mar 1, 2016
THE BACK SEAT ON THE DRIVERS SIDE WILL NOT GO BACK TO THE PROPER UPRIGHT POSITION. I PUT DOWN THE SEAT IN ORDER TO TAKE SOME MATERIALS NEEDED FOR MY JOB, WHEN I TRIED TO RETURN BACK TO THE UPRIGHT POSITION IT ONLY WENT SO FAR, NOW WHEN MY SON IS IN HIS CAR SEAT HE IS LEANING FORWARD AND A SLIGHT ANGLE. IF AN ACCIDENT WERE TO HAPPEN AND I WAS HIT ON THE DRIVERS SIDE AND THE AIRBAG WERE TO DEPLOY IT WOULD LITERALLY HIT MY SON AT SUCH AN ANGLE AS TO POSSIBLY SERIOUSLY INJURE OR KILL HIM. I WENT TO GET IT REPLACED AND BECAUSE I HAD GONE OVER MY MILEAGE BY 1300 MILES THEY STATED THAT IT WOULD COST ME 550.00 TO CORRECT THIS ISSUE. I FEEL THIS IS A SERIOUS SAFETY VIOLATION AND I SHOULD NOT HAVE TO PAY TO GET IT REPAIRED.
Other or unspecified, Feb 29, 2016
THE DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE, I FEEL THAT THIS IS A SAFETY CONCERN IF I WERE IN A WRECK & THEY WOULDN'T BE ABLE TO GET A PERSON OUT DUE TO THE DOOR NOT BEING ABLE TO OPEN FROM THE OUTSIDE.
Structure, Feb 25, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO OPEN THE DOORS, THE FRONT PASSENGER SIDE DOOR FAILED TO UNLOCK FORM THE OUTSIDE ELECTRONICALLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000. THE VIN WAS UNAVAILABLE.
Structure, Feb 25, 2016
2011 KIA SORRENT - I'VE HAD TO REPLACE THE DRIVER SIDE-OUTSIDE DOOR HANDLE (APPROX LAST 6 MONTHS), DRIVER SIDE BACK DOOR OUTSIDE HANDLE (REPLACED 12/2015 NOW BROKE AGAIN 2/16), AND NOW THE BACK PASSENGER DOOR WILL NOT OPEN FROM INSIDE. I AM VERY CONCERNED ABOUT LIFE SAFETY. BAD SITUATION IF SOMETHING TRAGIC HAPPENS AND THE DOORS WON'T OPEN OR CAN'T BE OPENED.
Structure, Feb 22, 2016
2011 KIA SORENTO REAR DRIVER SIDE DOOR FAILED TO OPEN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATOR NEEDED TO BE REPLACED. DID NOT FIX. THIS IS A KIA PROBLEM. IT CAN BE A REALLY BAD SITUATION IF I CAN'T GET TO MY CHILDREN IN THE BACK BECAUSE MY DOOR WILL NOT OPEN. THE PANEL ON THE DOOR ALSO STICKS. THERE ARE SO MANY COMPLAINTS ABOUT THIS KIA NEEDS TO FIX THE PROBLEM.
Electrical system, Feb 18, 2016
A FEW WEEKS AGO MY HUSBAND WENT TO OPEN THE DRIVERS SIDE DOOR AND IT WOULD NOT OPEN. HE TRIED UNLOCKING WITH THE FOB AND WITH THE KEY IN THE DOOR. NOTHING WORKS. SO IN ORDER TO GET INSIDE TO DRIVE WE EITHER CRAWL ACROSS OR START THE CAR FROM THE PASSENGER SIDE, REACH OVER AND ROLL WINDOW DOWN. THEN WALK TO DRIVERS SIDE AND REACH IN TO OPEN FROM THE INSIDE. I HAVE DOWN RESEARCH AND THIS IS A COMMON PROBLEM WITH KIA VEHICLES. WE CALLED 2 DEALERSHIPS AND WERE TOLD THIS IS SOMETHING WE WILL HAVE TO PAY TO FIX. NOT COVERED BY WARRANTY AND NOT A DEFECT. I FIND IT VERY HARD TO BELIEVE THAT IT ISN'T A DEFECT. AT THIS POINT IT IS JUST THE DRIVERS DOOR, BUT I AM WAITING FOR THE OTHER DOORS TO FOLLOW SUIT AS MANY PEOPLE HAVE MULTIPLE DOORS THAT WON'T OPEN. I FEEL UNSAFE IN MY OWN CAR. I DON'T WANT TO LEAVE THE CHILD SAFETY LOCKS ENGAGED AS OTHERS HAVE HAD THEIR REAR DOORS NOT OPEN AT ALL. THIS IS A HUGE SAFETY ISSUE AND IT NEEDS TO BE ADDRESSED BY KIA AS I BELIEVE IT IS A MANUFACTURER DEFECT.
Other or unspecified, Engine, Feb 16, 2016
ON 1-31-16 HEARD A PINGING NOISE ON THE HIGHWAY; THEN THE CAR STALLED AT THE EXIT LIGHT; STARTED IT AGAIN AND LOUD BANG BLOW A ROD AFTER GETTING BACK ON THE HIGHWAY TO DRIVE IT TO A SHOP. DIED ON THE SIDE OF THE HIGHWAY AND HAD TO HAVE IT TOWED TO KIA IN AUBURN WA. KIA STATED THEY WILL NOT FIX UNDER THE WARRANTY BECAUSE THE WRONG OIL FILTER WAS INSTALLED AND I DIDN'T PROVIDE PROPER MAINTENANCE; WHICH I TOOK IT IN EACH AND EVERY TIME FOR OIL CHANGES TO MY AUTO SHOP. SAME OIL FILTER HAS BEEN PUT INTO MY CAR SINCE 2011. WENT BACK TO MY AUTO SHOP INFORMED THEM THEY STARTED THE PROCESS OF SENDING THE OIL FILTER IN TO BE CHECKED FOR DEFECTS, ALSO FOUND ON 3 DIFFERENT WEB SITES THE FILTER CAN BE USED FOR MY MAKE AND MODEL. NOW KIA WANT FIX MY CAR; IT HAS BEEN 3 WEEKS WITHOUT A VEHICLE AND NO WORD FROM KIA; NOT EVEN FROM THEIR HEADQUARTERS. KIA WILL NOT PROVIDE THE WORK ORDER STATING THEY ARE NOT ALLOWED TO GIVE TO THIRD PARTY.
Structure, Feb 9, 2016
DRIVER DOOR ONLY ABLE TO OPEN FROM WITHIN VEHICLE. WILL NOT OPEN FROM OUTSIDE. HAD BEEN WORKING FINE. NO BAD WEATHER. SIMPLY STOPPED WORKING AND WILL NOT OPEN. HAVE NOTICED SIMILAR COMPLAINTS ONLINE FOR SAME VEHICLE.
Power train, Feb 9, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHEN THE VEHICLE WAS PLACED INTO ANY GEAR, IT WOULD NOT RESPOND. WHEN THE GEAR WAS PLACED IN REVERSE, THE VEHICLE WOULD REMAIN IN NEUTRAL OR PARK. WHEN PLACED IN DRIVE GEAR, THE VEHICLE WOULD BE IN NEUTRAL OR REVERSE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT A RECALL WAS PLACED ON THE TRANSMISSION AND THE CONTACT WAS INFORMED IT WAS REPAIRED. AS SOON AS THE CONTACT RECEIVED THE VEHICLE, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 52,000.
Structure, Other or unspecified, Feb 9, 2016
DOOR LOCKS WILL NOT OPEN FRONT DOORS. DRIVING SNOW AND RAIN, I HAVE TO GET IN THE BACK SEAT CLIMB OVER TO OPEN FRONT DOORS. THE KEY DOES NOT WORK EITHER. I FIND IT HARD TO FEEL SAFE IN THIS VEHICLE IF I GET INTO AN ACCIDENT YOU CAN NOT OPEN DOOR FROM OUTSIDE. WHEN THIS HAPPENED TWO CHILDREN IN CAR SAFETY LOCKS ON., CLOSE MY DOOR TO ASSIST THEM OUT CAN'T GET BACK INTO VEHICLE. REMOTE WILL NOT ACTIVATE LOCKS KEY WILL NOT OPEN FRONT DOORS SO I CAN GET IN. HAD TO CLIMB IN REAR HATCH.
Service brakes, Feb 8, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE REAR BRAKES FAILED TO RESPOND; HOWEVER, THE FRONT BRAKES FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR SWAY BAR RAN A HOLE IN THE BRAKE LINE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Electrical system, Feb 4, 2016, fire
TL* THE CONTACT OWNED A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE CONTACT WAS NOTIFIED OF THE FIRE BY A CAR ALARM THAT SOUNDED FROM THE GARAGE. THE CONTACT NOTICED FLASHING LIGHTS COMING FROM THE VEHICLE UPON ENTERING THE GARAGE. IN ADDITION, THE CONTACT NOTICED FLAMES COMING FROM THE REAR OF THE VEHICLE. THE CONTACT CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 60,243.
Electrical system, Feb 3, 2016
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE EXPERIENCED A LOSS OF POWER; HOWEVER, THE RADIO, BLUETOOTH, AND EXTERIOR LIGHTING STILL WORKED. IN ADDITION, THE VEHICLE COULD NOT BE SHIFTED EXCEPT BETWEEN NEUTRAL OR DRIVE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS STOPPED AFTER ROLLING INTO A PARKING SPACE AGAINST A CURB. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE THE TOW TRUCK DRIVER WAS ABLE TO GET THE VEHICLE OUT OF GEAR INTO PARK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. UPDATED 04/08/16*LJ *JS
Other or unspecified, Feb 1, 2016
MY DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE, IT DOES OPEN ON THE INSIDE SO I HAVE TO LEAVE MY WINDOW DOWN ALL THE TIME SO I DON'T HAVE TO CLIMB IN FROM THE PASSENGER SIDE DUE TO BACK ISSUES