2014 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 987 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 Sorento model years with reports.
Of the 2014 reports, 23 involved a crash and 46 involved a fire. 24 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideMay 10, 2021
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles previously recalled under recall 20V-519. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
An electrical short in the HECU increases the risk of a fire while parked or driving.
Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. Dealers will install a new multi-fuse, and inspect the HECU for leaks, replacing the HECU if necessary, free of charge. Owner notification letters were mailed on July 2, 2021. This recall supersedes previous NHTSA recall number 20V-519. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC212.
Campaign 21V331000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideAug 27, 2020
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
If the HECU short circuits, there is an increased risk of an engine compartment fire.
Kia will notify owners, and dealers will inspect the HECU for leaking brake fluid and replace the HECU if necessary, free of charge. Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. The recall began October 20, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC197.
Campaign 20V519000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Power train, axle assembly, axle shaftAug 13, 2013
Kia Motors Corp. is recalling certain model year 2014 front wheel drive Sorento vehicles manufactured January 7, 2013, through March 12, 2013; and equipped with 2.4 liter engines. Due to a manufacturing issue, the right front axle shaft may fracture.
A fractured front axle may result in a loss of power to the wheels. Additionally, if the vehicle is parked without the parking brake applied, it may roll away. Either condition increases the risk of a crash.
Kia will notify owners, and dealers will replace the front axle shaft assembly, free of charge. The recall began on September 9, 2013. Owners may contact Kia at 1-800-333-4542 . Kia's recall number is SC099.
Campaign 13V356000 on NHTSA.gov
Representative owner complaints
987 reports, newest first.
Structure, Oct 17, 2017
THE PAINT ON THIS VEHICLE HAS BEEN A PROBLEM FROM DAY 1 PRACTICALLY, AND KIA REFUSES TO ACKNOWLEDGE THIS. WE TAKE GREAT CARE IN OUR CARS AS WE KEEP THEM FOR THE LIFE OF THEM, AND THUS KEEP IT MOSTLY GARAGED WHEN NOT IN USE, AND ESPECIALLY DURING ANY POTENTIALLY ADVERSE WEATHER. FROM DAY 1, ANY HARD BUG, TINY PEBBLE, ETC WOULD CASE THE PAINT ON THE BUMPER TO CHIP OFF AND SUBSEQUENTLY CRACK AND FLAKE. PROBLEMS SEEMED TO HAPPEN EVEN IF WE HADNT DRIVEN IT. AS THE WHITE ONE WE OWN HAS A BLACK PLASTIC UNDERBODY, IT CONSTANTLY LOOKS LIKE OUR CAR IS BUGGY/DIRTY AND HAS ACNE. UPON TAKING TO THE DEALER, AROUND MONTH 4, THEY GAVE ME A PAINT PEN TO HANDLE IT, SAYING IT WASNT EBOUGH OF A PROBLEM. AS IT WAS ONLY ON THE PLASTIC BUMPER, I CHALKED IT UP TO "JUST THERE." NOW, AT 4 YEARS AND 3 MONTHS OF OWNERSHIP, AFTER 1 LONG CAR TRIP IN THE RAIN (ABOUT 13 HOURS OF DRIVING) THE PAINT ON THE TOP METAL ROOF IS PEELING LIKE TIGER STRIPES AND ITS BEGINNING TO ALONG THE EDGES WHERE THE DOORS MEET THE BODY AND THE HOOD. KIA, EVEN AFTER THEIR DEALER RECCOMMENDED LOCAL PAINT REPAIR SHOP, STATE FARMS INSPECTORS, AND THE LOCAL DEALERS SERVICE DEPARTMENT HAVE ALL INSPECTED IT, ARE CONTINUING TO DENY THE PAINT DEFECT, AFTER ALL THOSE ENTITIES HAVE CONFIRMED IT IS A MANUFACTURES DEFECT. NOW, IT LOOKS LIKE WE WILL BE ON THE HOOK FOR OVER $5000+ TO REPAIR THE PAINT BECAUSE WE ARE NOW OUTSIDE OF THEIR WARRANY PERIOD. ITS AWFUL OF KIA TO ADVERTISE A 10YEAR/100K WARRANTY WHILE NOT MATCHING THE INDUSTRY AVERAGE 10YEAR/100K MILE PAINT WARRANTY. THIS IS NOT MY FAMILIES FIRST KIA, BUT THIS EXPERIENCE IS MAKING US RETHINK OUR LOYALTY, AND IT MAY BE OUR LAST KIA.
Electrical system, Oct 16, 2017
I PURCHASED A 2014 KIA SORENTO LX BRAND NEW FROM THE DEALER. I HAVE MAINTAINED ALL NECESSARY WORK AND MOSTLY DONE AT AUTHORIZED DEALERS. IN MAY 2017 WHILE DRIVING HOME MY INSTRUMENT PANEL WENT OUT. UNABLE TO SEE SPEED, SAFETY WARNING LIGHTS, GAS ETC... I TOOK IT TO TWO DIFFERENT KIA SERVICE LOCATIONS TO TRACE PROBLEM. THEY FOUND A WIRE SHORTED TO GROUND ON THE TRAILER HITCH WIRING WHICH CAME WITH VEHICLE. THEY CUT THE WIRES TO TRAILER HARNESS AND THIS ISSUE ALSO DAMAGED MY REMOTE STARTER. THEY REPLACED THE BLOWN FUSE WITH A LARGER FUSE AND SAID IT WAS ALL SET. HOWEVER IT HAPPENED AGAIN ON 09/29/17. THIS TIME WHEN I PARKED MY CAR AND TRIED TO START AGAIN, IT WOULDN'T COME OUT OF PARK SO I HAD IT TOWED TO DEALER. IT IS OUT OF WARRANTY NOW BUT THEY ARE NOT WILLING TO FIX THIS ISSUE WHICH IS OVER $3,000 TO FIX. THERE IS A FEW FEET OF BURNED AND MELTED WIRING THAT I HAVE PICTURES OF, UNSURE OF EXACT WIRING, BUT IT CONNECTED TO THE WIRING TRAILER HITCH HARNESS. IT WAS APPARENTLY CLOSE TO CATCHING ON FIRE. SINCE I OWNED THE VEHICLE OTHER ODD ELECTRICAL ISSUES HAVE HAPPENED, INCLUDING BLOWN HEADLIGHTS AND BRAKE LIGHTS ON ABOUT 8 OCCASIONS. I ONLY FOUND ONE RECALL RELATING TO THE TRAILER HITCH WIRING HARNESS #16V862000 HOWEVER IT DOES NOT INCLUDE MY YEAR VEHICLE. IN MY OPINION, THIS IS A VERY UNSAFE CONDITION AND SAFETY CONCERN THAT KIA NEEDS TO RESEARCH FURTHER FOR POSSIBLE OTHER RECALLS.
Other or unspecified, Oct 10, 2017
HAD SOME RAIN COME THROUGH, I GOT IN MY CAR AND NOTICED THAT THE SEATS WERE DAMP AND THE DASHBOARD WAS DAMP AS WELL. SO I DID A LITTLE INVESTIGATION, LOOKED ON TOP MY ROOF , AND IT APPEARED THAT PART OF THEPANARAMIC SUNROOF WAS SHATTERED. I HAVEN'T HAD ANY ROCKS HIT MY CAR, I LITERALLY DRIVE MY CAR FROM HOME TO WORK. I HAVEN'T HAD THIS CAR MORE THAN 3 MONTHS IT IS IN GREAT CONDITION WITH ALL THE DINGS AND WHISTLES SO TO SPEAK AND ONLY 58,000 MILES ON IT. I BOUGHT IT USED. I WOULD LOVE TO KNOW HOW ON EARTH THIS COULD SHATTER OUT OF NO WHERE? I JUST HAD TO PAY A $500.00 DOLLAR DEDUCTIBLE, FOR SOMETHING I DIDN'T CAUSE TO MY CAR. I AM GLAD THE WHOLE THING DIDN'T SHATTER WITH ME AND MY CHILD IN THE CAR.
Engine, Sep 14, 2017
KIA SORENTO OWNER FOLLOW-UP LETTER ON SAFETY RECALL. *BF UPDATED 09/26/2017*JS
Electrical system, Aug 29, 2017
WHEN YOU PUT THE KEY IN THE IGNITION TO START THE CAR,IT HAS POWER BUT WILL NOT START YOU HAVE TO KEEP ON TURNING THE SWITC UNTIL IT INGAGES OR PUT YOU FOOT ON THE BRAKE WHILE THE IGNITION SWITCH IS ON AND TAKE IT OUT OF PARK AND PUT IT IN GEAR THEN PUT IT BACK IN PARK AND IT WILL CRANK.THIS IS ALWAYS WHEN YOU FIRST CRANK IT .IT IS ALWAYS SITTING STILL.
Electrical system, Engine, Aug 23, 2017
VEHICLE FREQUENTLY WILL NOT START AND A MESSAGE POPS UP SAYING: " BATTERY DISCHARGE WARNING" "PLEASE USE THE SYSTEM WHEN THE IGNITION IS ON". IT TAKES ANYWHERE BETWEEN 10-20 MINUTES BEFORE THE CAR FINALLY STARTS. KIA SAID THEY DIDN'T KNOW WHAT IT WAS, BUT IT HAS HAPPENED AGAIN TODAY.
Engine, Aug 21, 2017
MY CAR STARTING TO BEGIN TO SHOW LACK OF POWER AT FIRST, WHICH I HAD MENTIONED IN ADVANCE IN SERVICE APPOINTMENTS. TWO DAYS BEFORE MY ONE YEAR OF OWNING IT, THE CAR BEGAN TO STALL OUT WHEN I STOPPED FOR TRAFFIC LIGHTS WITHIN THE SAME DAY A OIL LIGHT WARNING FLASHED, AND THE CAR STARTED TO HAVE A KNOCKING NOISE. I WENT AND ADDED TWO QUARTS OF OIL. ONCE THE OIL LIGHT DISAPPEARED BUT THE KNOCKING CONTINUED . I TOOK THE CAR TO MY REGULAR KIA SERVICE PROVIDER THE SAME DAY AND IN THE PROCESS OF GOING THERE THE ENGINE LIGHT CAME ON. I WAS TOLD TO BRING IT IN THE NEXT DAY, THE ATTENDANT TOLD ME THAT HE COULD HEAR THE KNOCKING, WHICH SOUNDED CONCERNING. I BROUGHT THE CAR BACK THE NEXT DAY AS INSTRUCTED AND WAS TOLD THAT I SHOULD BE ABLE TO PICK IT UP AT END OF DAY. TIME PASSED BY AND IT WAS GETTING LATE TOWARDS CLOSING, SO I CALLED THE SHOP. I WAS TOLD THAT THE ENGINES HAD SEIZED AND THAT THE OIL BAY WAS DRY. I HAVE NEVER SEEN SOMETHING HAPPEN SO FAST. I HAD NO WARNING OF ANY KIND OF OIL ISSUES UNTIL THE DAY BEFORE, AND I HAD BEEN TAKING THE CAR IN FOR IT'S REGULAR SERVICES. THE CAR WAS IN THE KIA SERVICE SHOP, AND MOVED BY THEM. IT WAS RUNNING WHEN I BROUGHT IT IN BUT I AM BEING TOLD THAT THE ENGINE IS SHOT.
Electrical system, Engine, Aug 8, 2017
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE SEIZED WHILE DRIVING 80 MPH. THE VEHICLE WAS TOWED TO A DEALER (THE KIA STORE, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (888) 214-1809) WHERE IT WAS DIAGNOSED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION OTHER THAN THE DEALER REPLACING THE PART. IN ADDITION, THE DEALER REPLACED THE IGNITION SWITCH PER AN UNKNOWN RECALL. THE CONTACT HAD TWO KEYS AND THE DEALER LATER PROVIDED ONE KEY, STATING THAT THE CONTACT WOULD NEED TO PAY FOR THE SECOND KEY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Engine, Aug 1, 2017
1ST OCCURRENCE: ON JULY 10, 2017, AT ABOUT 11:30 A.M., I MADE A LEFT TURN ON A CITY STREET IN LAS CRUCES, NM, WHICH TOOK ME THROUGH AN UNDERPASS. IT WAS A 'WIDE' TURN AND I WAS PROBABLY MOVING AT ABOUT 25 MPH. ABOUT HALF WAY THROUGH THE TURN I LOST POWER STEERING AND BY BRUTE FORCE, WAS ABLE TO TURN MY CAR AND AVOID THE WALL OF THE UNDERPASS. HAD THERE BEEN ANOTHER CAR TO MY RIGHT, I WOULD MOST LIKELY HAVE HIT IT ON THE DRIVER SIDE. I BROUGHT MY SORENTO TO A STOP AND WAS ABLE TO RESTART THE ENGINE. I AM UNSURE WHICH CAME FIRST, THE LOSS OF POWER STEERING OR THE ENGINE STOPPING. LATER THAT DAY, I TOOK THE CAR TO THE LOCAL KIA SERVICE FACILITY WHERE NO PROBLEM(S) COULD BE FOUND. I WAS THE SOLE OCCUPANT OF MY SORENTO AT THE TIME OF THIS FIRST INCIDENT. 2ND OCCURRENCE: ON JULY 27, 2017, AT ABOUT 2:00 P.M., I MADE A RIGHT TURN ON A CITY STREET IN LAS CRUCES, NM. IMMEDIATELY AFTER COMPLETING THE TURN AND JUST BEGINNING TO MOVE STRAIGHT AHEAD AT ABOUT 30 MPH, I ONCE AGAIN LOST MY POWER STEERING. FORTUNATELY THERE WERE NO OTHER CARS IN CLOSE PROXIMITY AND I WAS ABLE TO COAST INTO A PARKING LOT, ONCE AGAIN USING BRUTE FORCE TO STEER. THE ENGINE WAS NOT RUNNING WHEN I BROUGH MY SORENTO TO A STOP, BUT I WAS ABLE TO RESTART AND DROVE DIRECTLY TO THE SAME KIA SERVICE FACILITY. NO PROBLEMS COULD BE FOUND THIS TIME EITHER. THOUGH I AM NOT 100 PERCENT CERTAIN, I BELIEVE THE LOSS OF ENGINE POWER PRECEDED THE LOSS OF POWER STEERING. MY WIFE WAS WITH ME WHEN THIS INCIDENT OCCURRED.
Engine, Jul 31, 2017
KIA SAFETY RECALL (#17V224) I HAD PREVIOUSLY FILED A COMPLAINT WITH THE NHTSA REGARDING AN ENGINE FAILURE. PLEASE SEE COMPLAINT #10993259. THE PURPOSE OF THIS COMPLAINT IS A FOLLOW-UP TO THE PREVIOUSLY FILED COMPLIANT. AS YOU ARE AWARE, KIA FAILED TO TIMELY NOTIFY ITS CUSTOMERS THAT THEIR VEHICLE MAY HAVE AN ENGINE DEFECT. AS YOU WILL SEE FROM MY PREVIOUSLY FILED COMPLAINT, I EXPERIENCED MY FIRST ENGINE FAILURE ON APRIL 1, 2017. BETWEEN APRIL 1ST AND MAY 31ST, I HAD EXPERIENCED THREE TOTAL FAILURES. HOWEVER, AS A RESULT OF THE APRIL 1ST FAILURE, I HAD THE VEHICLE REPAIRED AT MIDAS. I WAS NOT AWARE OF THE POTENTIAL RECALL AT THIS PARTICULAR TIME. THE REPAIR SHOP REPLACED THE TIMING GEAR AND CLEANED THE ENGINE, BUT INFORMED ME THAT THEY COULD NOT GUARANTEE THE WORK. THE COST FOR THESE SERVICES WAS $1,488.50. I ALSO NEEDED TO REPLACE THE TIMING SOLENOIDS (I DID NOT HAVE THIS DONE AT MIDAS AT THE TIME BECAUSE I DID NOT HAVE THE MONEY). I PURCHASED THESE AT AUTO ZONE FOR $123.42. THEY WERE INSTALLED BY A DIFFERENT MECHANIC AT THE COST OF $125. ONCE THE INTERIM RECALL INFORMATION WAS DISSEMINATED, IN JUNE, AND ONCE I RECEIVED MY VEHICLE BACK, WHICH WAS JUNE 25TH, AFTER HAVING THE ENGINE REPLACED, I FILED A CLAIM FOR REIMBURSEMENT. KIA HAS DENIED PAYMENT BECAUSE THEY STATE THE ENGINE WAS NOT REPLACED AS PER THEIR "LIMITED WARRANTY EXTENTION." I LATER APPEALED AND THE REPRESENTATIVE LEFT ME A VOICE MESSAGE (THAT I STILL POSSESS) WHICH STATES THAT IT WAS DENIED BECAUSE THE ENGINE WAS NOT REPLACED AND THE WORK WAS NOT DONE BY KIA. PROBLEM: IF I DID NOT KNOW ABOUT THE RECALL AT THE TIME OF FAILURE, WHY AM I BEING PENALIZED FOR THEIR FAULTY ENGINE? ADDITIONALLY, THE REIMBURSEMENT IS NOT UNDER A WARRANTY PROGRAM BUT IT IS FOR A SAFETY RECALL. WHY AM I BEING PENALIZED. KIA NEEDS TO PUT FORTH A GOOD FAITH EFFORT AND MAKE ITS CUSTOMERS WHOLE.
Electrical system, Air bags, Other or unspecified, Jul 27, 2017
AIRBAG SAFETY INDICATOR LIGHT REMAINS ON WITH PASSENGER SITTING ON THE SEAT: AT 80,000 MILES I STARTED HAVING PROBLEMS WITH MY PASSENGER AIRBAG SAFETY INDICATOR LIGHT. WHEN THE SEAT IS OCCUPIED, THE WARNING AIRBAG LIGHT, COMES ON AND REMAINS ON. I CONTACTED KIA AND WAS TOLD IT WAS NO LONGER UNDER WARRANTY. THIS HAPPENED AT FIRST FOR A LONG PERIOD OF TIME, AND NOW IT APPEARS TO BE HAPPENING INTERMITTENTLY. SHORT IN THE ELECTRICAL SYSTEM. SINCE 60,000 MILES I HAVE HAD A SHORT IN THE ELECRICAL SYSTEM OF MY VEHICLE. I HAVE TAKEN IT TO 2 DIFFERENT PLACES TO HAVE IT INVESTIGATED AND NEITHER MECHANIC COULD TRACE THE CAUSE OF THE SHORT. I HAVE HAD BLOWN FUSES, NON-WORKING HEADLAMPS, FRONT AND BACK. NO ONE COULD FIND THE SHORT. I KEEP SPARE FUSES WITH ME AT ALL TIMES NOW, AND 100% OF THE TIME, THE RIGHT REAR BRAKE LIGHT IS NOT OPERATIONAL. I CONTACTED KIA CAR PROS IN CARSON, CALIFORNIA AND THEY TOLD ME THAT ANY WARRANTY COVERAGE HAD EXPIRED AT 60,000 MILES. DEFECTIVE AUTO LOCKS MY RIGHT REAR PASSENGER DOOR WILL NO LONGER OPEN AND WILL NO LONGER PERMIT INGRESS OR EGRESS INTO THE BACK SEAT. THE KEY FOB WILL TURN THE LOCKS TO THE OPEN POSITION BUT YOU STILL CANNOT OPEN THE DOOR UNDER ANY CIRCUMSTANCES. PERIODICALLY, THE DOOR LOCKS WILL GO CRAZY AND MAKE UP AND DOWN MOVEMENTS WHILE THE CAR IS BEING DRIVEN. OCCASIONALLY, THE RIGHT FRONT PASSENGER DOOR WILL LOCK AND NOT OPEN, BUT THEN IT OPENS. NOW THE RIGHT REAR PASSENGER DOOR IS PERMANENTLY STUCK IN THE LOCKED POSITION. KIA CAR PROS ALWAYS FINDS SOME EXCUSE FOR NOT REPAIRING THE DOOR UNDER WARRANTY. I BELIEVE IT IS DEFECTIVE AND THEY SHOULD BEAR THE EXPENSES.
Engine, Jul 25, 2017
CAR BEGAN RANDOMLY NOT STARTING. NEW BATTERY INSTALLED IN NOVEMBER 2016. REPEATED ISSUE 6 DAYS LATER AND AGAIN 6 DAYS AFTER THAT. REMEMBERING BACK TO FIRST TIME I PUSHED THE START BUTTON TWICE, PUT FOOT ON BRAKE AND PUT CAR IN REVERSE AND BACK INTO PARK. CAR STARTED. FIRST TIME ON A RELATIVELY STEEP DRIVEWAY. ALL OTHER TIMES ON FLAT GROUND. ALL INCIDENCES IN A DRIVEWAY/GARAGE. TOOK TO SOUTHWEST KIA ROUND ROCK (TEXAS) WHERE IT WAS NOT ABLE TO BE DUPLICATED. REPLACED BRAKE SWITCH SINCE DIAGNOSTICS WAS SHOWING A HISTORY. ALSO FIXED A RECALL ITEM (REAR WHEEL SPEED SENSOR) WHICH I NEVER RECEIVED A RECALL LETTER FOR. TOOK CAR HOME AND THAT EVENING IT WOULD NOT START. PERFORMED THE WORK AROUND AND IT STARTED. IT HAS BEEN WITH THE DEALER 7 DAYS NOW AND THEY HAVE BEEN UNABLE TO REPLICATE IT. CLAIMED THEY OPENED A TECH LINE BUT WHEN I CALLED KIA CONSUMER AFFAIRS TO OPEN MY OWN FILE CASE I WAS TOLD THEY SHOW NO RECORD OF A TECH LINE BEING OPENED. MY CONSUMER AFFAIRS CASE NUMBER IS 12421090. I HAVE NOW EMAILED THE GM, SERVICE MANAGER AND THE SERVICE ADVISOR AFTER HAVING NO COMMUNICATION FROM THEM AT ALL FOR THE LAST WEEK. I AM CONCERNED IT WILL FAIL WHILE DRIVING AND FEAR THE SAFETY ISSUE THIS COULD CAUSE - BEING HIT BY ANOTHER CAR, ETC.THE CAR IS STILL UNDER WARRANTY. IT HAS 40K MILES ON IT AND I'VE OWNED IT FOR 3 YR AND 8 MO.
Other or unspecified, Engine, Jul 18, 2017
9/15/15- BROUGHT IN FOR MISFIRING AND ROUGH IDLING TO LUPIENT KIA BROOKLYN PARK, MN. 11/19/15 - BROUGHT IN FOR ROUGH IDLING AND ENGINE STALLING WHILE DRIVING TO LUPIENT. CLEANED ENGINE GROUNDS. 12/30/15 - LUPIENT - BROUGHT IN FOR MISFIRES AND CEL ON; REPLACED INJECTOR AND COMPUTER. 7/13/16 - LUPIENT - BROUGHT IN CEL ON, STARTS HARD, IDLES ROUGH; REPLACED INJECTOR (SAME INJECTOR); 8/18/16 - LUPIENT - TOWED IN - WON'T START CEL ON; REPAIR PIN TENSION; 8/17/16 LUPIENT - WAS IN FOR THE SAME PROBLEM AND WAS TOLD THAT I DIDN'T PUT THE GAS CAP ON TIGHT ENOUGH. 1/11/17 - LUPIENT - TOWED IN WOULD NOT START; LIGHTS AND HORN WERE FLASHING. TOWED FROM HOME DRIVEWAY. WAS TOLD IT WAS THE KEY FOB BATTERY. 6/12/17 - BARNET KIA - TOWED IN; CAR STALLED AND WOULD NOT RESTART. STALLED AT RED STOP LIGHT LEFT TURN LANE. COULD NOT REPLICATE THE PROBLEM AND CARE STARTED UP ON 6/14/17 FINE. TOLD TO COME GET MY CAR. 7/17/17 - BARNET KIA - VEHICLE TOWED; STALLED AT RED STOP LIGHT LEFT TURN LANE. HAVE NO IDEA WHAT IS GOING TO HAPPEN BECAUSE NO ONE IS CONTACTING ME FROM KIA.
Electrical system, Wheels, Engine, Jul 17, 2017
I RECEIVED A RECALL LETTER #17V224 ON MY KIA. I RECENTLY TOOK IT BACK TO THE KIA DEALSHIP I LEASED IT FROM AND SERVICE DEPARTMENT RAN A TEST ON IT AND CHANGED THE OIL WHICH WAS CHANGED IN APRIL. I WAS ADVISE I NEED TO BUY A CABIN AIR FILTER OF $60.00. WHICH I CAN'T AFFORD BECAUSE I'M ON SHORT TERM ON MY JOB.I HAVE COMPLAIN ABOUT RATTLE NOISE FROM THE ENGINE AND SOUNDS FROM THE BEARING OR AXLE. I LATELY BEEN HAVING PROBLEMS WITH AIR BLOWING AND ONLY ONE AUX PLUG WORK. I ALWAYS HAVING TO GET TIRES FIX AND AIRED UP. MY SISTER WAS KILLED LAST YEAR IN A SUV THAT HAD A RECALL ON IT SAME AS MY KIA DOES AND THIS KINDY HAVE ME NERVOUS OF DRIVING MY KIA BUT THIS IS MY ONLY TRANSPORTATION. I ASKING FOR ANY HELP TO RESOLVE THIS I MAKE MY PAYMENTS AND NEED A RELIABLE RIDE FOR ME AND MY KIDS AND MOTHER.
Electrical system, Air bags, Jul 11, 2017
MY 2014 KIA SORENTO AIRBAG WARNING LIGHT CAME ON WITHOUT BEING INVOLVED IN ANY SORT OF ACCIDENT. AFTER THAT THE CONTROLS ON THE STEERING WHEEL ALSO STARTED MALFUNCTIONING. THIS SEEMS TO BE A COMMON COMPLAINT OF KIA OWNERS.
Exterior lighting, Engine, Jul 11, 2017, fire
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE THE CONTACT'S SON WAS DRIVING, THE VEHICLE STARTED TO MAKE A KNOCKING NOISE. THE CONTACT'S SON NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ON SEVERAL OCCASIONS, THE HEADLIGHTS AND TAIL LIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT HE PREVIOUSLY REPLACED THE LIGHTS SEVERAL TIMES, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A KIA AND HYUNDAI DEALER AT 601-914-4200 WHERE IT WAS DIAGNOSED THAT THE ENGINE HAD BURNED OIL AND NEEDED TO BE REPLACED. THE HEADLIGHT AND TAIL LIGHT FAILURES COULD NOT BE DUPLICATED AND WOULD BE REPAIRED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12391217. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 70,000.
Exterior lighting, Jul 5, 2017
I JUST PURCHASED THIS VEHICLE AND THE HEADLIGHTS ARE EITHER VERY DIM OR HAVE BAD DISPLAY. I CAN'T REALLY SEE ANYTHING AT NIGHT AND DRIVE WITH MY HIGH BEAMS ON AND EVEN THOSE ARE ALL THAT BRIGHT. I WAS FIGURING THERE HAS TO BE A RECALL OF SOME KIND, APPARENTLY NOT.
Engine, Jul 3, 2017
I RECEIVED A MANUFACTURE RECALL NUMBER SC147 NOTICE FROM KIA. AS OF TODAY 7/3/2017. I HAVE NOT RECEIVED A REPAIR NOTICE FROM KIA FOR THE REPAIRS.
Engine, Jun 30, 2017
HAD OIL CHANGED ON THURSDAY. WENT ON TRIP ON FRIDAY. ON SATURDAY, THE VEHICLE STARTED ACTING LIKE IT WASN'T GEARING UP GOING UP A HILL. ON SUNDAY, IT WAS LOSING POWER GOING UP HILLS. HAD TO TAKE FOOT OFF EXCELLOATOR AND PAT IT AND THEN HOLD IT DOWN TO GET UP TO 70MPH. USING A LOT OF GAS FROM 25 MILES PER GALLON TO 14 MPG. COULDN'T DRIVE OVER 65 ON THE WAY HOME. TOOK IT TO DEALER. HE SAID OIL WAS 2.5 QRTS LOW EVEN THOUGH I JUST HAD IT CHANGED. THEY CHECKED THE RECALL AND OIL AND GAS FILTERS BUT CANNOT FIND ANYTHING WRONG WITH IT. NOW IT WILL ONLY GO 40 MPH. THEY ARE CONFUSED AND CALLING KIA MASTER MECHANIC. THE RECALL STATES THIS EXACT THING HAPPENING BUT THEY SAY IT IS NOT THE RECALL.
Exterior lighting, Jun 21, 2017
HEADLIGHTS (LOW BEAMS) WILL BLOW OUT WHEN DRIVING AT LEAST ONCE A MONTH. VERY UNSAFE WHILE DRIVING. THIS HAS BEEN AN ON GOING PROBLEM WITH THIS VEHICLE.
Power train, Jun 6, 2017
WHILE DRIVING AT 25 - 30 MPH A LOUD NOISE SOUNDED FROM UNDER THE CAR. A REPETITIVE BANGING SOUND THEN OCCURRED. I PULLED OVER TO INSPECT THE CAR BUT FOUND NO DAMAGE OR ANYTHING UNUSUAL. WHEN PULLING AWAY ALL WAS QUIET BUT I THEN HEARD THE SOUND OF METAL GRINDING NOISES AND A SHORT WHILE LATER THE WHEELS SUDDENLY LOCKED UP. A SIMILAR EVENT HAPPENED AT 24,000 MILES AND THIS TIME AT 48,500 MILES. BOTH TIMES THE SERVICE DEPARTMENT STATED IT WAS REAR DIFFERENTIAL FAILURE. THE FIRST TIME OCCURRED DRIVING STRAIGHT ON A RURAL ROAD AND THE SECOND WHILE GOING AROUND A SLIGHT BEND ON A RURAL ROAD. THE WHEELS LOCKING UP SUDDENLY ON THE SECOND DIFFERENTIAL FAILURE OCCURRED WHILE GOING DOWN HILL ON A STRAIGHT ROAD TRAVELING AT LESS THAN TEN MILES PER HOUR WHILE TRYING TO GET TO A SAFE LOCATION TO PULL OVER. I TRAVELED LESS THAN 1 MILE FROM WHEN THE INITIAL NOISE WAS HEARD. IT WAS RAINING AND THE VEHICLE SLID SLIGHTLY SIDEWAYS WHEN THE WHEELS LOCKED UP. HAD I BEEN DRIVING FASTER AN ACCIDENT LIKELY WOULD HAVE OCCURRED.
Engine, Jun 5, 2017
ON APRIL 1ST, THE ENGINE ON MY VEHICLE FAILED. I HAD IT TOWED TO MIDAS FOR REPAIR. THE MECHANICS INFORMED ME OF EXCESSIVE SLUDGE IN THE ENGINE THAT RESULTING IN THE TIMING GEAR AND TIMING SOLENOIDS FAILING. ON APRIL 7TH, I LEARNED THAT KIA WAS RECALLING SPECIFIC MAKES AND MODELS FOR ENGINE FAILURE THROUGH A FRIEND. UPON INVESTIGATION ONLINE, I SAW SEVERAL STORIES PUBLISHED ABOUT THE INFORMATION. SUBSEQUENTLY, I CONTACTED THE DEALER WHERE I PURCHASED THE VEHICLE. SINCE PURCHASE, I MOVED OUT OF STATE. I WAS TOLD TO CONTACT THE NEAREST DEALER, WHICH I DID. I HAD EXPECTED A RETURN CALL, BUT NEVER RECEIVED ONE. I ALSO CONTACTED KIA DIRECTLY. THEY INFORMED ME THAT A RECALL NOTICE WOULD BE SENT TO MY HOME THE WEEK OF MAY 19TH (KEEP IN MIND IT IS APRIL 7TH). NONETHELESS, MIDAS REPLACED THE TIMING GEAR AT APPROXIMATE $1,500 AND ANOTHER MECHANIC REPLACED THE SOLENOIDS AT $175 PLUS PARTS. HE ALSO NOTED THAT THERE WAS AN ISSUE WITH THE CRANKSHAFT POSITION SENSOR AND CAMSHAFT POSITION SENSOR. I CONTACTED THE LOCAL KIA DEALER TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE LOOKED AT. WHEN I EXPLAINED TO THE SERVICE REPRESENTATIVE THAT THERE WAS AN RECALL ON THE VEHICLE FOR POSSIBLE ENGINE FAILURE, SHE ADVISED ME THAT IT WAS ONLY A BULLETIN AND TO BRING THE CAR IN TO BE INSPECTED. THE NEXT WEEK, WHEN DRIVING THE VEHICLE TO THE DEALER AND WHILE ATTEMPTING TO PASS A CAR WITH AN 18-WHEELER COMING IN THE OPPOSITE DIRECTION, THE ENGINE FAILED. I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP WHERE IT HAS BEEN EVER SINCE. I WAS INFORMED BY THE SERVICE DEPARTMENT THAT THEY WERE WORKING WITH KIA BECAUSE I NEEDED A NEW MOTOR, AND THEY ASKED FOR SERVICE RECORDS. I DID EXPLAIN THAT I DID NOT HAVE A COMPLETE RECORD OF OIL CHANGES. SEE ATTACHED EMAIL. I WAS INFORMED TODAY THAT KIA HAS DENIED MY CLAIM. THE DEALER IS ATTEMPTING TO GET THE DISTRICT MANAGER TO PUSH FOR APPROVAL.
Power train, Electrical system, Engine, May 27, 2017
I WAS DRIVING ON THE HIGHWAY AND WHEN I CAME TO A POINT WHERE I SLOWED ALL THE WAY DOWN MY ENGINE FROZE. LUCKILY IT RESTARTED BUT AS SOON AS IT DID THERE WAS THIS TERRIBLE SOUND LIKE A BIG ROCK WAS FLYING AROUND IN MY ENGINE. ALSO NO CHECK ENGINE LIGHTS CAME ON SO THERE WAS NO WARNING. ALSO THE A/C STOPPED WORKING ABOUT 1 YR AGO. I HAD FREON PUT IN AND IT STOP WORKING ABOUT 6 MONTHS AGO.
Engine, Fuel/propulsion system, May 24, 2017, fire
I PICKED UP THE CAR ON APRIL 28TH FROM MONROEVILLE KIA FOR SOME WARRANTY WORK ON THE OIL PAN AND TIMING BELT COVER. ABOUT AN HOUR LATER, THE CAR STARTED SMOKING AND I COULD SMELL OIL BURNING. I WAS ADVISED BY THE DEALERSHIP TO BRING THE VEHICLE BACK TO THEM. I TURNED AROUND AND STARTED HEADING BACK THERE. I MADE IT ABOUT A MILE WHEN THE GAS PEDAL WENT TO THE FLOOR AND COMPLETELY LOST POWER AND THE ENGINE LIGHT CAME ON. I PUT MY FLASHERS ON AND COASTED TO THE SIDE OF THE ROAD. WHEN THE CAR CAME TO A STOP, I NOTICED FLAMES CREEPING UP BETWEEN THE HOOD AND THE WINDSHIELD. I PUT THE CAR IN PARK, SHUT THE CAR OFF AND REMOVED THE KEYS, AND GOT OUT OF THE CAR. WITHIN 30 SECONDS OR SO THE CAR WAS COMPLETELY ENGULFED IN FLAMES. I HAD ALREADY STARTED CALLING 911 TO REPORT THE FIRE. THE POLICE AND FIRE DEPARTMENT SHOWED UP WITHIN 6 MINUTES, BUT THE CAR WAS COMPLETELY ENGULFED IN FLAMES. THE CAR WAS ON THE SIDE OF A MAIN ROAD. THE CAR WAS TOWED AS PER MY CAR INSURANCE COMPANY AND THEY WERE SENDING AND INVESTIGATOR TO LOOK TO DETERMINE A CAUSE. THE CAR WAS A COMPLETE LOSS, INCLUDING EVERYTHING INSIDE THE VEHICLE. THIS INCLUDED KIDS SPORTS EQUIPMENT, TOYS, CAR SEATS, CLOTHES, BOWLING EQUIPMENT, ETC. THE ONLY THING THEY HAVE BEEN ABLE TO DETERMINE IN 3.5 WEEKS IS THAT THE FIRE STARTED IN THE ENGINE COMPARTMENT. I'M UNSURE IF THIS HAS ANYTHING TO DO WITH THE CURRENT RECALL OF 17V224000 DEALING WITH THE MOTOR AT THIS TIME. I'M AWAITING WORD FROM KIA MOTORS INC. ABOUT ANY INVESTIGATION THEY MAY WANT TO DO.
Engine, May 22, 2017
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR INTERMITTENTLY ILLUMINATED AND THERE WAS AN ABNORMAL NOISE PROGRESSING FROM THE ENGINE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND RECOMMENDED THAT IT BE TAKEN TO A DEALER FOR SERVICING. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE CONTACT WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. THE VEHICLE HAD BEEN PARKED FOR MONTHS DUE TO THE CONDITION AND WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS NOT AVAILABLE.