2015 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 750 owner complaints filed for this model year. This is the 7th highest complaint count among 23 Sorento model years with reports.
Of the 2015 reports, 20 involved a crash and 14 involved a fire. 24 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideMay 10, 2021
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles previously recalled under recall 20V-519. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
An electrical short in the HECU increases the risk of a fire while parked or driving.
Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. Dealers will install a new multi-fuse, and inspect the HECU for leaks, replacing the HECU if necessary, free of charge. Owner notification letters were mailed on July 2, 2021. This recall supersedes previous NHTSA recall number 20V-519. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC212.
Campaign 21V331000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideAug 27, 2020
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
If the HECU short circuits, there is an increased risk of an engine compartment fire.
Kia will notify owners, and dealers will inspect the HECU for leaking brake fluid and replace the HECU if necessary, free of charge. Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. The recall began October 20, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC197.
Campaign 20V519000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Representative owner complaints
750 reports, newest first.
Structure, Jul 18, 2017
AS FOUND WITH MANY OTHER COMPLAINTS ONLINE REGARDING THE SORENTO, THE PARTS INSIDE THE DOOR HANDLE BROKE AND THE DOOR HANDLE FELL OFF WHEN I ATTEMPTED TO OPEN THE DOOR. ALL THE PARTS INSIDE, INCLUDING THE DOOR HANDLE ARE PLASTIC AND, APPARENTLY DEFECTIVE. YOU CANNOT GET INTO YOUR CAR. IF THE HANDLES FALL OFF WHILE DRIVING, IT CAN HIT A FOLLOWING CAR AND POSSIBLY CAUSE A CASUALTY.
Exterior lighting, Electronic stability control (ESC), Visibility/wiper, Jul 12, 2017
THE WIPERS AND HEADLIGHTS WOULD RANDOMLY COME IN AND OUT OF WORKING CONDITIONS. YOU DON'T KNOW WHEN WIPERS ARE WORKING UNTIL IT STARTS RAINING SO IT WAS VERY DANGEROUS. WE HAD TO PULL OVER AND EITHER WAIT FOR THE RAIN TO STOP OR WAIT UNTIL THE WIPERS STARTED WORKING AGAIN. THE BACKUP CAMERA ALSO COMES IN AND OUT. YOU CAN SEE THE SCREEN WARNING YOU TO BE CAREFUL BUT THE CAMERA ITSELF IS ABSENT. THE DOOR HANDLE FELL OFF ONTO THE FLOOR WITH NO PRIOR WARNING. NO ONE HIT IT OR ANYTHING. WE OPENED THE BACKSEAT IN FRONT OF OUR HOME THEN DROVE TO THE AIRPORT AND TRIED TO OPEN IT AGAIN AND IT FELL OFF ONTO THE GROUND. THE TOP OF THE DOOR HANDLE AND PARTS INSIDE THAT MAKE THE HANDLE WORK. AND NOW MOST RECENTLY OUR AC IS NOT WORKING PROPERLY COMING IN AND OUT OF PROPER FUNCTION, NOR ARE OUR HEADLIGHTS WORKING AGAIN. YOU DON'T KNOW WHEN HEADLIGHTS ARE WORKING UNTIL YOU NEED THEM SO WE USED FOG LIGHTS INSTEAD AS EVENING JUST SET AND WE COULDN'T WAIT FOR THE SUN TO COME OUT TO CONTINUE DRIVING. FOR A BRAND NEW CAR THERE ARE MANY ISSUES WITH THIS CAR, OTHERWISE WE LOVE IT AND THE WAY IT DRIVES AND BRAKES SO WELL.
Other or unspecified, Jul 9, 2017
CAR WAS PARKED,I LOCKED THE CHILD SAFETY LOCK,ON BACK DOOR NOW IT WILL NOT OPEN,THIS SHOULD BE A SAFETY ISSUE
Engine, Jul 7, 2017
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SHUT OFF AND THE OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (MYRTLE BEACH KIA IN MYRTLE BEACH, SC) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO AN INTERNAL ENGINE FAILURE. THE DEALER RECOMMENDED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY APPLIED TO THE ORIGINAL OWNER ONLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,864.
Air bags, Seat belts, Engine, Jun 23, 2017, crash
(AMENDMENTS TO ODI#S: 10668775 & 10663356 - UPDATE) ON 12/01/2014, I WAS IN A 2015 KIA SORENTO LX (ENTERPRISE INSURANCE RENTAL) TRAVELING ON CRABB RIVER ROAD, (A CITY STREET) SUGARLAND, TEXAS. I FULLY STOPPED AT THE TRAFFIC LIGHTS BECAUSE IT WAS RED. ONCE LIGHTS TURNED GREEN, I PUT THE VEHICLE IN MOTION BY STEPPING ON THE GAS PEDAL TO ACCELERATE BUT THE CAR FELT REALLY SLUGGISH SO I GAVE IT MORE GAS IN ORDER TO GAIN ENOUGH SPEED AS I WAS ABOUT TO GO OVER SOME RAILROAD TRACKS (APPROX. 55+ MPH) WHICH WERE ON A ROAD THAT WAS ON AN INCLINE. RIGHT AS THE CAR REACHED THE TRACKS, THE ENGINE STALLED, THE STEERING WHEEL LOCKED AND I LOST ALL CONTROL OF THE VEHICLE AND IT DOVE INTO A DITCH; PLOWED DIRECTLY INTO A STEEL BILLBOARD POLE WHICH WAS CEMENTED INTO THE GROUND BECAUSE THE BRAKES BECAME UNRESPONSIVE. THERE WERE NO WARNING LIGHTS ON THE DASH PRIOR TO THE CRASH. EVEN THOUGH I WAS FULLY BUCKLED, THE SEATBELT DID NOT PREVENT MY HEAD FROM VIOLENTLY HITTING THE WINDSHIELD AND BOUNCING OFF THE STEERING WHEEL SINCE NONE OF THE 8 AIRBAGS DEPLOYED. I SUFFERED NEAR FATAL INJURIES INCLUDING A BROKEN BACK (L2 FRACTURE), SPINAL CORD, HEAD, EYE, CHIN, JAWS, NECK AND HIP; BROKEN TEETH, PERMANENT DISFIGURATION (18 STITCHES), SOME VISION & HEARING LOSS FROM NERVE DAMAGE AND PTSD, MENTAL ANGUISH, CHRONIC MIGRAINES, EXTREME STRESS, TERRIBLE RECURRING NIGHTMARES, ETC. I'M A 5'2" WOMAN AND MY CHEST WAS PINNED TO THE STEERING WHEEL UPON THE IMPACT WITH THE POLE AND THE FIRE DEPT. HAD TO FREE ME AND LIFT ME UP TO THE EMTS. I WAS TRANSPORTED TO THE ER OF A HOSPITAL BY AMBULANCE AND LATER TRANSFERRED TO THE TRAUMA UNIT OF MEMORIAL HERMANN HOSPITAL DUE TO THE SEVERITY OF MY INJURIES.
Engine, Jun 20, 2017
37000 MILES , SHORT 120 TRIP, OIL CHECKED BEFORE STARTING, 110 INTO TRIP, LOSS OF POWER,,ROD KNOCK, ENGINE SEIZED, TOWED TO CLOSEST GARAGE. NOM AT LEXINGTON KY. KIA WAITING ON THE BATTLE OF WARRANTY TO BEGAN WAITING FOR THE LO
Air bags, Jun 16, 2017, crash
WE WERE TRAVELING 64 MPH ON INTERSTATE 75 SOUTH (IT WAS RAINING HARD), WHEN WE WERE HIT FROM BEHIND AT 75-78 MILES PER HOUR BY AN F150 TRUCK. OUR AIRBAGS DID NOT DEPLOY WHICH CAUSED US TO HIT THE STEERING WHEEL AND DASHBOARD. AT THE RATE OF SPEED WE WERE HIT, THE BAGS SHOULD HAVE DEPLOYED. OUR SORENTO HAD OVER $9,000 IN DAMAGE TO THE REAR. THE BAGS ARE A MALFUNCTION, AS FAR AS WE ARE CONCERNED.
Engine, Jun 16, 2017
DRIVING VEHICLE IN TOWN AT APPROXIMATELY 40 MPH. ENGINE LOST POWER AND SHUT OFF. WAS ABLE TO COAST OUT OF TRAFFIC AND OFF THE SIDE OF THE ROAD. WOULD NOT RESTART. HAD VEHICLE TOWED TO LOCAL KIA DEALER WHERE THEY PROCEEDED TO TELL ME THE ENGINE HAD LOCKED UP AND THIS ONLY HAPPENS DUE TO POOR MAINTENANCE AND SLUDGE BUILDUP IN ENGINE. THEY DID AN INSPECTION AND FOUND ENGINE TO BE CLEAN AND A ROD BEARING HAD FAILED CAUSING THE PROBLEM. THEY REPLACED ENGINE UNDER 100K MILE POWER TRAIN WARRANTY.
Engine, Jun 16, 2017
ENGINE LOCKED UP WITH NO WARNING LIGHTS OR OTHER INDICATION IT WAS HAPPENING. VEHICLE WAS DRIVEN TO STORE AND PARKED. CAME BACK OUT AND IT WOULDN'T START. TOWED TO DEALER. DEALER SAYS EXCESS SLUDGE IN ENGINE EVEN WITH REGULAR OIL CHANGES. VEHICLE HAS 72,819 MILES AND DEALER IS STATING IT WILL NOT BE COVERED UNDER 100K POWER TRAIN WARRANTY. PICTURES OF ENGINE DO NOT INDICATE EXCESS SLUDGE.
Vehicle speed control, Engine, Fuel/propulsion system, May 4, 2017
V6 ENGINE STALLS RANDOMLY WHEN ACCELERATING INTO OR ACROSS TRAFFIC. . KIA SERVICE DEPT. UNABLE TO FIND CAUSE WITH USING ELECTRONIC TESTING EQUIPMENT. STALLING IS RANDOM AND UNABLE TO REPLICATE WITH SERVICE DEPT PERSONNEL. A REAL SAFETY ISSUE.
Exterior lighting, May 4, 2017
THE HEADLIGHTS ARE SO DIM THAT THE ROAD IS NOT VISIBLE. MY CARS' LIGHT METER VALUE IS 77LU COMPAIRED TO A NIEGHBORS' HEADLIGHT VALUE OF 489LU WITH THE SAME LIGHTS. THIS LOW HEADLIGHT OUTPUT VALUE MAKES THIS CAR UNSAFE TO DRIVE IN LOW LIGHT SITUATIONS AND AT NIGHT. THE LOCAL PORT CHARLOTTE, FLORIDA DEALERS' SERVICE MANAGER SAID THAT THERE WAS NO PROBLEM WITH MY HEADLIGHTS. P.S. THE SERVICE MANAGER DID NOT USE A LIGHT METER. HE "EYEBALLED" IT IN THE PARKING LOT IN DAYLIGHT.
Engine, Apr 25, 2017
WE STARTED HAVING PROBLEMS AT ABOUT 20,000 MILES.THE CAR WAS PULLING AS WE TRIED TO ACCELERATE AND SMOKE WOULD BLOW OUT OF THE TAILPIPE. WE TOOK IT INTO THE DEALERSHIP IN WHICH THEY STATED WE HAD SLUDGE IN THE ENGINE. THEY STATED TO MAINTAIN REGULAR OIL CHANGES, BUT WE WOULD NEED A NEW ENGINE. 4 MONTHS LATER THEY DID AN OIL CHANGE AND STATED THE OIL WAS CLEAR OF SLUDGE. WITHIN 2 WEEKS, WE HEARD A LOUD BANGING SOUND FROM THE ENGINE, IT GOT LOUDER AND WAS BARELY GOING 5 MILES/HR. WE WERE ON A MAJOR ROAD AND WERE ABLE TO PULL INTO A PARKING LOT. WE HAD IT TOWED TO THE DEALERSHIP (CENTRAL KIA OF PLANO). WITHOUT EVEN LOOKING AT IT, THEY SAID IT WAS THE SLUDGE IN THE ENGINE AND WE NEEDED OUR ENGINE REPLACED ($7000). THEY WOULD NOT EVEN LOOK UNDER THE HOOD UNTIL WE PAID THEM $400 TO OPEN IT UP. THEY STATED THE WORK WOULD NOT BE COVERED UNDER OUR WARRANTY EVEN THOUGH WE ARE ONLY 2 YEARS INTO IT AND AROUND 30,000 MILES. I CALLED KIA CONSUMER AFFAIRS (800-333-4542) AND THEY CONTACTED THE DEALERSHIP AND THAT'S WHEN THEY FINALLY OPENED THE HOOD AND FOUND SLUDGE IN THE ENGINE. THEY TOOK PICTURES AND SENT IT TO KIA "TECH" IN WHICH OUR CLAIM WAS DECLINED DUE TO "LACK OF MAINTENANCE". WE PROVIDED RECEIPTS FOR OUR OIL CHANGES. THEY DID NOT ACCEPT 3 OF THEM BECAUSE THEY DID NOT HAVE A "PO#" AND THEY DID NOT ACCEPT 2 OF MY CREDIT CARD RECEIPTS. I TOLD KIA CONSUMER AFFAIRS THE 2015'S ARE HAVING THE SAME ISSUES AS THE RECALLS 2011-2014. SHE STATED THE DMV IS COLLECTING INFORMATION ON THE 2015'S. EVERYONE CALL CONSUMER AFFAIRS!! THERE IS AN ENGINE PROBLEM WITH THE 2015'S AND KIA IS NOT STANDING BY THEIR WARRANTY. WE HAVE NOT BEEN PROVIDED A RENTAL CAR. I HAVE ALSO ESCALATED THIS ISSUE TO KIA'S "ESCALATION DEPT" IN WHICH THEY STATED TO GET THEM MORE RECEIPTS AND "TECH" CAN REVIEW THE CASE AGAIN! I HAVE GATHERED MORE RECEIPTS INCLUDING HOW OFTEN WE WERE PUTTING OIL IN BETWEEN OIL CHANGES.
Electrical system, Apr 12, 2017
TL* THE CONTACT OWNS A 2015 KIA SORENTO. AFTER THE VEHICLE WAS PARKED, THE KEY FAILED TO REMOVE FROM THE IGNITION SWITCH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Engine, Apr 5, 2017
WE HAD JUST LEFT HOME, AND WERE DRIVING AT APPROXIMATELY 40 MILES PER HOUR, AND NO "WARNING LIGHTS OR INDICATOR LIGHTS" CAME ON, WE LOST ALL POWER ABOUT A QUARTER MILE AWAY. COASTING TO THE SIDE OF THE ROAD AND CALLED FOR ROAD-SIDE ASSISTANCE. HAD VEHICLE TOWED TO DEALER, AND WAS TOLD IT WAS ENGINE FAILURE, DUE TO SEIZURE OF ENGINE.
Engine, Feb 15, 2017
THE VEHICLE WAS IN MOTION 35MPH WHEN SUDDENLY ALL THE LIGHTS IN THE PANEL FLASHED AND THE VEHICLE CAME TO A COMPLETE STOP. THE DEALER DIAGNOSED THE CAR WITH ENGINE FAILURE . THEY REFUSED TO COVER THE DAMAGE UNDER WARRANTY AND CLAIM THAT IS DUE TO LACK OF MAINTENANCE EVEN THOUGH WE PROVIDED THEM WITH SERVICE RECORDS. THIS IS A FAULTY ENGINE AND KIA IS REFUSING TO STAND BY THEIR PRODUCT.
Engine, Dec 28, 2016
LEASED A 2015 KIA SORRENTO, IN MY THIRD YEAR OF LEASE, REGULAR OIL CHANGES EVERY 3 MONTHS, HEARD A KNOCKING SOUND IN ENGINE AT APPROX. 35,000 MILES ON MY WAY HOME FROM MY SON'S HOCKEY GAME ON THE HIGHWAY WHICH GOT LOUDER AND LOUDER. TOOK IT TO THE KIA DEALER AND IMMEDIATELY THE SALES PERSON INFORMED ME THAT IT WAS THE CONNECTOR ROD FAILURE WITHOUT EVEN WORKING ON THE CAR. SHOWED KIA ALL MY RECEIPTS FOR OIL CHANGES, WAITED TWO WEEKS TO HEAR BACK FROM THEM, FINALLY I CALLED AND THEY OFFERED TO PAY FOR ENGINE BUT I WOULD BE ON THE HOOK FOR 1200 ON LABOR. NOT SURE WHY I AM ON THE HOOK FOR LABOR ON A FAULTY ENGINE. THEY CLAIMED THERE WAS SLUDGE IN THE ENGINE. LOOKED ONLINE AND SAW A RECALL FOR OPTIMA ENGINE CONNECTING ROD FOR KIA IN WHICH THEY ARE EXTENDING THEIR WARRANTY FROM 100,000 MILES TO 120,000 MILES BECAUSE OF THE SAME CONNECTING ROD PROBLEM. SO THEY KNOW THEY HAVE AN ISSUE WITH THIS PART BUT STILL WANTS ME TO PAY FOR SOME OF THE COST. I DON'T HAVE 1200 TO PAY FOR THE REPAIR, ITS NOW GOING ON 3 WEEKS WITHOUT THE VEHICLE WHILE THEY REVIEW MY CLAIM, NO RENTAL VEHICLE, AND I AM EXPECTED TO PAY ON A LEASE OF A VEHICLE I DON'T HAVE. VEHICLE IS STILL IN REPAIR SHOP.
Engine, Oct 25, 2016
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT ANY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO LOW OIL MAINTENANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Engine, Fuel/propulsion system, Oct 21, 2016
WHILE DRIVING APPROXIMATELY 50MPH IN MY SORRENTO THE CAR HESITATED AND STALLED WHEN I PRESSED THE GAS TO PASS A CAR NEXT TO ME. ITHE FELT LIKE A SLIP. I WASN'T SURE WHAT TO MAKE OF IT, BUT OVER THE NEXT 4 DAYS IT STARTED HAPPENING MORE FREQUENTLY. I WENT TO TURN IT ON THE 4TH MORNING AND A CLOUD OF WHITE SMOKE CAME OUT OF MY TAILPIPE. I DECIDED IT NEEDED TO GO TO KIA IMMEDIATELY. MY SORRENTO IS A 2015 WITH 27XXX MILES ON IT. THIS IS NOT WHAT I EXPECTED FROM A NEW CAR. I BROUGHT IT TO KIA AND WAS CALLED 10 MINUTES AFTER I RECEIVED MY COURTESY RIDE BACK. I WAS TOLD A DIAGNOSIS WAS SLUDGE AND THEY NEEDED MAINTENENCE RECORDS. I BROUGHT MY RECEIPTS (WHICH I HAD TO HAVE MY MECHANIC TYPE BACK OUT AS I HADN'T SAVED ANY RECIEPTS). WHEN WE BROUGHT THOSE IN I HAD A SPARE KEY TO MY CAR AND NOTICED IT WAS IN THE PARKING LOT. I CHECKED UNDER THE HOOD ONLY TO DISCOVER THEY HADN'T EVEN PULLED THE VALVE COVER ON THE CAR (I KNOW THIS BECAUSE THERE WAS A DEAD WASP FROZEN TO THE TOP OF THE BOLT YOU NEED TO TAKE OFF TO REMOVE THE COVER THAT WAS THERE WHEN I BROUGHT IT IN). THEY INFORMED ME THAT THEY OPENED THE CAP AND THAT'S HOW THEY KNEW EVEN THOUGH INITIALLY ON THE PHONE THEY SAID THEY PULLED THE VALVE COVER. THEY TOOK MY SERVICE PAPERS AND CALLED ME THE NEXT DAY TO SAY KIA WON'T COVER IT AND REJECTED MY RECORDS. MY MECHANIC IS A LICENSED MECHANIC. NO REASON GIVEN FOR THE REJECTION. THEY SAY WE WILL BE RESPONSIBLE FOR ENGINE REPLACEMENT BUT STILL CAN'T GIVE US A DIAGNOSIS OTHER THAN "SLUDGE". SO MUCH FOR THEIR "BEST WARRANTY IN THE BUSINESS". *TR
Engine, Sep 15, 2016
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY JERKED AND STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE FAILED TO RESTART AND HAD TO BE TOWED TO THE NEAREST DEALER. IT WAS DIAGNOSED THAT SLUDGE WAS PRESENT IN THE OIL RESERVOIR, WHICH CAUSED THE ENGINE TO SHUT DOWN. THE VEHICLE HAD TO BE TOWED BACK TO THE STATE OF RESIDENCE AND THE DEALER DIAGNOSED THAT IMPROPER OIL CHANGES WERE PERFORMED. THE ENGINE HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Other or unspecified, Engine, Sep 6, 2016
THE SUV HAS BEEN HAVING WHITE SMOKE COMING FROM TAILPIPE AND THE CAR HAS BEEN PULLING. IT MAKES UGLY NOISE WHEN WE TRY TO ACCELERATE ON THE FREEWAY AND PULLS. THE OIL LIGHT ISN'T COMING ON TO TELL US WHEN THE OIL IS LOW EVEN IF IT'S NOT TIME FOR A PIL CHANGE. WE SEEM TO NOTICE THAT THE CAR IS BURNING OIL MORE FREQUENTLY THAN A NORMAL VEHICLE. ALSO NOTICE SLUDGE WHEN WE CHECK THE OIL EVEN IF WE HAD JUST HAD A OIL CHANGE IT SEEMS TO COME BACK. THE DEALER KEEPS TELLING ME THERE IS NOTHING WRONG WITH IT. THEY TELL ME THEY CAN'T FIND ANYTHING WRONG.
Seat belts, Aug 28, 2016
I HAD TO RIDE IN MY OWN BACKSEAT FOR THE FIRST TIME TODAY. THE REAR SEAT BELT GOES ACROSS MY NECK AND I AM 5 FOOT 8 INCHES. LOOKED OVER AT MY DAUGHTER WHO IS 5 FOOT AND IT WAS JUST AS BAD FOR HER.
Engine, Aug 24, 2016
I WAS DRIVING DOWN THE ROAD WITH MY 4 CHILDREN IN THE CAR AT 45 MPH WHEN ALL OF A SUDDEN MY CAR COMPLETELY LOST POWER. LUCKILY I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. IT WAS OVER A 100 DEGREES OUTSIDE AND MY 4 KIDS UNDER 6 HAD TO SIT AND WAIT ON A RIDE IN THE HEAT. THE CAR HAS 40,000 MILES ON IT AND HAS HAD 7 OIL CHANGES, OF WHICH I HAVE PROVIDED THE RECEIPTS FOR. THERE IS ENGINE SLUDGE DESPITE THE FACT THAT THE OIL WAS CHANGED MORE FREQUENTLY THAN THE MANUAL SUGGESTED 7500 MILES,
Electrical system, Aug 22, 2016, fire
RETURNING FROM A TRIP TO CALIFORNIA, THE KIA HAD JUST TURNED OVER 30000 MILES ON THE KS TURNPIKE WHEN THE ENGINE OIL LIGHT CAME ON. WE STOPPED AND CHECKED THE OIL, IT WAS FINE. WE HAD HAD THE OIL CHANGED BEFORE THE TRIP SO IT HAD LESS THAN 3000 MILES. AFTER CHECKING THE OIL, WE RESUMED THE TRIP. WITHIN A MILE WE HEARD A KNOCKING SOUND, THE CAR DIED, WE PULLED OVER AND THE CAR ENGINE WAS ON FIRE. CALLED 911, WITHIN 15 MINUTES THE FIREMEN ARRIVED AND EXTINGUISHED THE FIRE. ONE OF THE FIREMEN SAID IT LOOKED ELECTRICAL AND SEEMED TO BE CENTERED IN THE FRONT OF THE ENGINE, THE FAN BLADES WERE MELTED AND ALL WIRES AND ALL RUBBER HOSING MELTED. KIA REFUSED TO COVER THE WARRANTY AND THE INSURANCE COMPANY SAID THE CAR WAS TOTALED. I'VE ENCLOSED PICTURE OF THE FIRE AND THE DAMAGE.
Visibility/wiper, Jul 20, 2016
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHEN THE AIR CONDITIONER OR HEATER WAS ACTIVATED, AN ABNORMAL ODOR EMITTED FROM THE VENTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE CONTACT WAS INFORMED THAT A DEODORIZER WAS SPRAYED INTO THE VENTS, BUT THE VEHICLE WAS UNABLE TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Steering, Air bags, Engine, Fuel/propulsion system, Jun 29, 2016, crash
HOW CAN NHTSA GIVE A 5-STAR SAFETY RATING TO A 2015 KIA SORRENTO BASED ON A 2013 CRASH TEST DONE ON THIS MODEL VEHICLE WHEN THERE IS OBVIOUS A PROBLEM WITH THIS VEHICLE IN THE 2014/2015 KIA SORRENTO MODELS. SINCE 2014, THERE HAS BEEN AT LEAST 2 SERIOUS INJURIES AND OTHER COMPLAINTS DUE TO THIS DEFECT AND ITS NON-DEPLOYENT OF AIRBAGS, ETC. (PLEASE LOOK AT THE PHOTOS, VIDEO & SMALL OVERLAY CRASH REPORT AT HTTP://WWW.IIHS.ORG/IIHS/RATINGS/VEHICLE/V/KIA/SORENTO-4-DOOR-SUV/2015)..THE MANUFACTIURER WAS WELL AWARE OF THIS SINCE THEY REDESIGNED THE 2016 MODEL. THIS DEFECT SHOULD BE MADE PUBLIC FOR ALL VEHICLES AFFECTED WITH THESE ISSUES WHICH SHOULD REPAIRED OR RECALLED TO AVOID FURTHER RISK OF SERIOUS INJURIES AND/OR LOSS OF LIFE. IT IS COMPLETELY WRONGFUL, HARMFUL AND NEGLIGENT OF NHTSA TO GIVE AN "5-STAR SAFETY RATING" ON A LATER MODEL VEHICLE BASED ON AN OUTDATED TEST & WITHOUT FULLY AND APPROPRIATEL TESTING; RENDERING FALSE MISREPRESENTATION TO THE VEHICLE SHOPPER.....UPDATED 06/21/17 *BF *JS