2009 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 670 owner complaints filed for this model year. This is the 2nd highest complaint count among 23 C-Class model years with reports.
Of the 2009 reports, 17 involved a crash and 19 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
670 reports, newest first.
Air bags, Oct 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER THE DEALER KEYES EUROPEAN, LLC, (5400 VAN NUYS BLVD. VAN NUYS, CA 91401, 1-(818) 461-3900) HAD SCHEDULED AN APPOINTMENT INDICATING THAT THE PARTS WERE AVAILABLE MORE THAN TWICE AND JUST AS THE CONTACT WAS CONFIRMING BEFORE THE ARRIVAL OF THE APPOINTMENTS, THE DEALER HAD CALLED BACK BOTH TIMES TO INDICATE THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNCERTAIN IF THE PART WAS BEING GIVEN TO OTHER VEHICLE OWNERS WITH NO REGARD FOR THE CONTACT'S REQUEST FOR THE PARTS TO RECEIVE THE RECALL REPAIRS BUT HAD NOT RECEIVED A REASON FROM THE DEALER AS TO WHY THEY KEPT DOING THIS. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE MAY BE REPAIRED AND HAD CALLED THE MANUFACTURER NUMEROUS TIMES AS THEY HAD REACHED OUT TO THE DEALERSHIP SEVERAL TIMES AND THE PARTS WERE STILL NOT AVAILABLE TO RECEIVE THE REPAIRS WITHIN A REASONABLE TIME FRAME WHICH WAS UNACCEPTABLE TO THE CONTACT. THE TWO RECALLS HAD NOT BEEN COMPLETED IN MONTHS. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET. PARTS DISTRIBUTION DISCONNECT.
Vehicle speed control, Oct 15, 2018
THE INSTRUMENT CLUSTER ON MY MERCEDES C300 HAS DIED. THE SPEEDOMETER IS BROKEN, SO I CAN NOT TELL HOW FAST MY CAR IS GOING. I ALSO HAVE NO IDEA HOW MUCH GAS I HAVE IN THE CAR NOR OIL PRESSURE OR ENGINE TEMPERATURE OR RPMS. THIS SEEMS DANGEROUS TO ME.
Air bags, Oct 10, 2018
TAKATA RECALL - WE HAVE CALLED ALEX RODRIGUEZ MERCEDES OVER 5 TIMES AND HAVE TAKEN THIS VEHICLE TO THEIR SERVICE DEPARTMENT NUMEROUS TIME. HAVE ASKED EACH TIME ABOUT THE RECALL AND REPLACEMENT OF THE TAKATA AIRBAGS. WE GET THE SAME ANSWER EVERY TIME-' AS SOON AS WE GET THE REPLACEMENT WE WILL CALL YOU IN TO REPLACE. WE DON'T HAVE THE SUPPLIES RIGHT NOW. ' VERY FRUSTRATING!!
Air bags, Sep 14, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HOUSE OF IMPORTS MERCEDES-BENZ (6862 AUTO CENTER DR, BUENA PARK, CA 90621, (714) 293-3184) WHO STATED THAT THE PARTS WERE UNAVAILABLE AND ON BACKORDER UNTIL TUESDAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 14, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER CONFIRMED PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 13, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL REPAIR IN 2014. THE DEALER (MERCEDES-BENZ OF HAGERSTOWN, 1955 DUAL HWY, HAGERSTOWN, MD 21740) STATED THAT THE PARTS WERE NOT AVAILABLE AND TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR
Steering, Sep 12, 2018
ELECTRONIC STEERING LOCK FAILED TO OPERATE AND UNABLE TO START VEHICLE. COMMON PROBLEM WITH W204 CHASSIS AND PERHAPS A SAFETY ISSUE IF VEHICLE FAILS TO OPERATE AS DESIGNED.STATIONARY WHEN FAILED, HAD TO TOW HOME TO DIAGNOSE AND REPAIR. THEFT SENSITIVE DEVICE SO PARTS CAN'T BE ORDERED FROM OTHER THAN DEALER.
Air bags, Sep 12, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (CAPITAL EUROCARS, 3705 W TENNESSEE STREET, TALLAHASSEE, FL 32304) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 5, 2018
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. MERCEDES-BENZ OF BEVERLY HILLS (9250 BEVERLY BLVD, BEVERLY HILS, CALIFORNIA 90210, (310) 659-2980) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 5, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (MERCEDES-BENZ OF SAN JOSE, 3000 E CAPITOL EXPY, SAN JOSE, CA 95148, (408)-214-3009) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED AND ALSO STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C63. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF CALABASAS, 24181 CALABASAS RD, CALABASAS, CA 91302, 855-744-2458) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR CONSUMER STATED DRIVER SIDE AND PASSENGER SIDE AIR BAGS AFFECTED. UPDATED 11/1/18*JB
Air bags, Aug 28, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF BOERNE AT 830-981-6000 (LOCATED AT 31445 INTERSTATE 10 WEST, BOERNE, TX 78006) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR BOTH CAMPAIGN NUMBERS.
Air bags, Aug 17, 2018
TAKATA INFLATORS. THERE HAS BEEN A RECALL FOR MERCEDES-BENZ C300 SINCE JUNE 1,2016.IT HAS BEEN 2 YEARS AND THE RECALL HAS NOT BEEN DEALT WITH. I WAS ALMOST IN A CAR ACCIDENT TODAY WHERE A IGNORANT DRIVER TEXTING SWERVED INTO MY LANE. I BRAKED IN TIME BUT HE STILL COLLIDED WITH ANOTHER VEHICLE THAT DIDN'T HAVE ENOUGH TIME TO BREAK. THEIR AIR BAGS EXPLODED. IF THAT WOULD OF BEEN ME AND MY AIR BAGS WOULD OF EXPLODED THERE COULD OF BEEN MORE HARM DONE TO ME FROM THE AIR BAGS EXPLODING THEN THE INITIAL CAR CRASH. THAT IS NOT THE WAY I WANT TO FIND OUT IF MY AIR BAGS WORK OR NOT. I HAVE CONSTANTLY CALLED TO THE CHECK STATUS OF WHEN THE AIR BAG RECALL IS GOING TO GET FIXED. MERCEDES USA DOESN'T EVEN KNOW WHEN THEY WILL BE GETTING THE PARTS TO FIX THIS PROBLEM. WE NEED TO HAVE THIS PROBLEM FIXED BEFORE SOMEONE REALLY GETS SERIOUSLY HURT OR WORSE.
Air bags, Aug 6, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF PALM SPRINGS, 4095 E PALM CANYON DR, PALM SPRINGS, CA 92264, (760) 328-6525) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIRS. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN 2016. THE CONTACT SPOKE WITH MERCEDES-BENZ OF GEORGETOWN (7401 N INTERSTATE 35 FRONTAGE ROAD, GEORGETOWN, TEXAS 78626, 512-930-6150) WHERE IT WAS DIAGNOSED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIRS. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jul 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICK HILL IMPORTS, INC (861 EAST STONE DRIVE, KINGSPORT, TENNESSEE 37662) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR CONSUMER STATED I HAVE RECEIVED RECALL NOTICES DATED 12/5, 4/16, 3/17, 12/17, 1/18 TIME FRAME (4 YEARS). I HAVE CONTACTED MERCEDES BENZ CORPORATE OFFICE AND WAS TOLD BY A PERSON WHO INFORMED ME, NEEDED PARTS WOULD BE AT LOCAL DEALER BY 8/31/18. I HAVE YET TO RECEIVE A NOTICE TO BRING MY VEHICLE IN FOR THE REPAIR. UPDATED 10/22/18*JB
Air bags, Jul 8, 2018
TAKATA RECALL I RECEIVED THE RECALL NOTICE APPROXIMATELY 3 THREE YEARS AGO! NO REPLACEMENT YET!? I'VE CONTACTED MERCEDES 4 OR 5 TIMES AND NOTHING HAS HAPPENED! I GUESS MY CAR ISN'T EXPENSIVE ENOUGH! WHAT MORE CAN I DO? I DON'T WANT TO DIE IN A MINOR FENDER BENDER!
Air bags, Jun 30, 2018
TAKATA RECALL HAVE BEEN WAITING 2 YEARS AND MERCEDES ALWAYS SAYS THE PART IS UNAVAILABLE
Steering, Jun 22, 2018
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. UPON STARTING THE VEHICLE, THE STEERING WHEEL FAILED TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING WHEEL LOCK NEEDED TO BE REPLACED; HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,700. *TT *JS
Air bags, Jun 20, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C63. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO REMEDY THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. MERCEDES-BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 689-6363) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 11, 2018
YOUR REPORTS SAY THAT THE DEALERS HAVE ALL THE PARTS NEEDED. I CALLED MERCEDES BENZ IN CALABASAS AND THEY SAY THAT THE REPLACEMENT AIR BAGS ARE BEING RELEASED FOR ONLY CERTAIN MODELS AT THIS TIME AND THEY DON'T HAVE THE REPLACEMENT PART FOR MY MODEL AND DON'T KNOW WHEN THEY WILL RECEIVE IT.
Air bags, Jun 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES-BENZ OF MEMPHIS DEALER (5389 POPLAR AVENUE, MEMPHIS, TN 38119, (901) 310-2215) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 9/24/18*JB
Air bags, Jun 8, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (MERCEDES-BENZ OF FT. LAUDERDALE, 2411 S FEDERAL HIGHWAY FT LAUDERDALE, FLORIDA 33316) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 8, 2018
TAKATA RECALL MERCEDES WILL NOT REPLACE AIRBAGS AFTER 2 YEAR WAIT. I AM UNABLE TO SELL MY CAR AND THEY WILL NOT PROVIDE A LOANER.
Air bags, Jun 7, 2018
TAKATA RECALL. IT HAS BEEN SINCE 2016 THAT THERE ARE SAFETY ISSUES WITH THIS MODEL SRS FOR MB, WHEN WILL A SOLUTION BECOME AVAILABLE TO CONSUMERS. I DO NOT WANT SOMETHING TO HAPPEN TO ME OR A FAMILY MEMBER BECAUSE OF THE SLOW OR NO RESPONSE IN REMEDYING THIS PROBLEM.