2009 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 670 owner complaints filed for this model year. This is the 2nd highest complaint count among 23 C-Class model years with reports.
Of the 2009 reports, 17 involved a crash and 19 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
670 reports, newest first.
Air bags, May 31, 2018
TAKATA RECALL - NOTHING HAS HAPPENED YET. I THINK THEY HAVE HAD AMPLE TIME TO REMEDY THE AIRBAGS THOUGH AND HAVE NOT.
Air bags, May 31, 2018
TAKATA RECALL AIRBAG STILL NOT REPLACED
Air bags, May 16, 2018
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS); HOWEVER; THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ OF HOUSTON GREENWAY, 713-986-6400) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 15, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF CHERRY HILL, 2151 NJ-70, CHERRY HILL, NJ 08002, (856) 663-3200) CONFIRMED PART UNAVAILABILITY AND COULD NOT VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 15, 2018
TAKATA RECALL - MY MERCEDES DEALER IS INDICATING THERE IS NO PRODUCT AVAILABLE TO FIX MY CAR. THE PROGRAM ESTIMATES FOR TIMING OF REPLACEMENTS ARE NO LONGER ACCURATE. WHEN WILL MY CAR GET FIXED AND IS MERCEDES ASSUMING ALL SAFETY LIABILITY FOR THEIR SUB CONTRACTOR FAILURE? EVERY DAY THIS CAR IS DRIVEN BY MY DAUGHTER IS A SAFETY RISK TO HER. HOW IS NHTSA PROVIDING ENFORCEMENT PRESSURE AGAINST MERCEDES?
Other or unspecified, May 10, 2018
THE PLASTIC DOOR HANDLES WHICH MAKES IT POSSIBLE FOR OCCUPANTS TO EXIT THE CAR BRAKES, WHAT HAPPENS IN CASE OF EMERGENCY FOR OLDER, OR DISABLED, CHILDREN TO EXIT? TERRIBLE CAN'T GET OUT OF CAR IN IN AN ACCIDENT? LOOK ON THE INTERNET HOW MANY COMPLAINTS, DEALER SAID IT IS A BAD ENGINEERING DESIGN
Air bags, May 8, 2018
I HAVE BEEN RECEIVING RECALL LETTERS FROM MERCEDES-BENZ SINCE MAY 2016 FOR THE DRIVER-SIDE TAKATA AIR BAG AND IN AUGUST 2016 FOR THE PASSENGER TAKATA AIR BAG AS WELL AS MAIL FROM TK HOLDINGS INC, BUT HAVE NOT BEEN ABLE TO GET MY AIR BAGS REPLACED. I WAS TOLD I WAS IN A LATTER PHASE AND WOULD HEAR SOMETHING BY MARCH 2018, BUT HAVE HEARD NOTHING. THIS IS VERY FRUSTRATING. I HAVE LESS THAN 45,000 MILES ON MY CAR, MEANING LOTS OF LIFE LEFT IN THE VEHICLE, BUT CAN'T DRIVE THE CAR DUE TO THE RISK OF HARM AND FATALITY. I DO NOT WANT TO SELL MY VEHICLE. I JUST WANT TO GET MY AIR BAGS REPLACED, PLEASE!
Air bags, Apr 29, 2018
"TAKATA RECALL" I WAS INFORMED A NUMBER OF MONTHS AGO THAT MY AIRBAGS ARE DEFECTIVE. HOWEVER, THE DEALERSHIP ( MERCEDES OF WALNUT CREEK, WALNUT CREEK, CA.) HAS NOT MADE THE NECESSARY REPAIR.
Air bags, Apr 24, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C63. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED MERCEDES-BENZ OF BUCKHEAD AT (800) 399-3804 (2799 PIEDMONT RD NE, ATLANTA, GA 30305) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Apr 14, 2018
I HAVE BEEN WAITING FOR OVER A YEAR TO GET MY AIR BAGS REPLACED AT FORT PIERCE MERCEDES, AND THEY KEEP TELLING ME I HAVE TO WAIT LONGER. I AM CONCERNED ABOUT MY SAFETY AND I CANNOT EVEN SELL MY CAR TO BUY A SAFE CAR.
Air bags, Apr 10, 2018
TAKATA RECALL I AM VERY CONCERNED ON MY COMMUTES TO AND FROM WORK WITH MY C300 VEHICAL. I HAVE ESCALATED AND COMPLAINED TO MERCEDES BENZ CORP IN EARLY 2017 OVER THE REMEDIATION OF MY TAKATA AIRBAGS BEING IN A HUMID AND HOT HIGH RISK ZONE. THEY ONLY RECENTLY 2017 ACKNOWLEDGE THE REMEDIATION ISSUE AND SENT A LETTER TO MY HOME IN DEC 2017 ABOUT BEING IN PRIOTY GROUP 4 AND THAT NHTSA RECENTLY GRANTED AN EXTENSION ON REMEDIATION FOR HAVING PARTS TILL MARCH 31 2018. TODAY IS APRIL 10, 2018 AND I HAVE RECIEVED NO LETTERS FROM MB CORP ON ANY UPDATES. I DID RECIEVE A LETTER FROM AUTONATION TODAY INDICATING TO CALL MY LOCAL MB DELEARSHIP TO VERIFY OPEN RECALL, CHECK IF PART AVAILABLE, OR NEED TO BE ORDERED. I CALLED THE LOCAL DELEARSHIP AND THEY STATED THAT THEY ARE AWARE OF THE LETTER BUT HAVE NO CLUE AS TO WHAT IT WAS ABOUT. THEY STATED THAT MY RECALL IS STILL PENDING AND THEY ARE UNSURE OF WHEN PARTS WILL BE AVAILABLE. WHEN ASKED ABOUT THE PASSED DEADLINE FOR PARTS OF MARCH 31 2018 THEY INDICATED TO FOLLOW UP WITH MB CORPORATE. I DID FOLLOW UP WITH MB CORPORATE TO GET ANY UPDATES BUT THEY HAVE AUTOMATED MESSAGES TO CUSTOMERS TO CHECK ON WEBSITE. WHEN YOU CHECK WEBSITE RECALL SAYS PENDING. SO FAR MB CORP IS PASSED THEIR EXTENDED REMEDIATION DATE OF MARCH 31 2018 GIVEN TO THEM BY NHTSA. THEY HAVE PROVIDED NO UPDATES TO ME AS A CUSTOMER OF WHEN OR WHY PARTS ARE NOT READY. I FIND ALL THIS VERY UNACCEPTABLE AS A CUSTOMER DRIVING A CAR THAT I CAN NOT RESALE TO ANOTHER PERSON PUTTING THEM AT RISK. SHOULD ANYTHING HAPPEN TO ME I WILL ENSURE THAT MY FAMILY SEEKS ACCOUNTABILTY FROM ALL RESPONSIBLE PEOPLE INVOLVED IN THE REMEDIATION OF THESE AIRBAGS FOR MB CORPORTATE. PLEASE ENFORCE STRICTER REGULATGIONS ON MB CORP TO COMPLY ON REMEDIATION ON HIGH RISK CARS NOW. NOT MY FIRST SAFETY REPORT RECORDED WITH NHTSA.GOV.
Air bags, Apr 9, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (MERCEDES-BENZ OF NAPLES, 501 AIRPORT PULLING RDS., NAPLES, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Wheels, Apr 6, 2018
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHILE THE VEHICLE WAS STATIONARY, THE TIRE PRESSURE MONITOR (TPM) INDICATOR ILLUMINATED. HELMS BROTHER MERCEDES-BENZ IN FLUSHING, NEW YORK REPLACED ALL FOUR TPM SENSORS AND ALL FOUR TIRES, BUT THE FAILURE RECURRED. IN ADDITION, WATER ENTERED INTO THE REAR PASSENGER SEAT. THE SOURCE OF THE LEAK COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Structure, Apr 5, 2018
2009 MERCEDES-BENZ 300C. CONSUMER WRITES IN REGARDS TO RUSTED LEFT SUB FRAME. *LD *TR
Air bags, Seats, Mar 30, 2018
2009 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO PART OF THE SRS CONTROL UNIT MODULE WAS REPAIR, HEAD REST UNIT DEPLOYED WHILE DRIVING AND REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL. *SMD *TR
Steering, Electrical system, Air bags, Mar 14, 2018
DRIVER AND PASSENGER AIRBAGS HAVE BEEN RECALLED AND CAN CAUSE INJURY OR DEATH IN A FRONTAL COLLISION. THERE HAS NOT BEEN ANY COMMUNICATION AS TO WHEN A FIX WILL OCCUR AND HAVE BEEN TOLD BY SERVICE ADVISOR THAT THERE SHOULD NOT BE A PROBLEM WITH THE AIRBAGS IF IN COLLISION IN CALIFORNIA UNTIL A FIX. ALSO MANY OTHER COMPLAINTS OF BEING STRANDED DUE TO IGNITION SWITCH FAIL THAT LOCKS STEERING WHEEL AND IS A $1,300 FIX.
Air bags, Mar 8, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS), 16V363000 (AIR BAGS), AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF ALEXANDRIA AT (703) 341-2100 (200 S PICKETT ST, ALEXANDRIA, VA 22301)AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE (FOR ALL THREE RECALLS).
Steering, Mar 5, 2018
ELECTRONIC STEERING LOCK(ESL) UNIT FAILS TO UNLOCK STEERING WHEEL FROM A PARKED, OFF POSITION, CAR WILL NOT TRY TO START AND STEERING WHEEL IS LOCKED. CAR MUST BE TOWED FOR REPAIR. HAD TO REPLACE THE ESL AND HAVE IT RECODED TO WORK WITH THE ELECTRONIC IGNITION SWITCH.
Fuel/propulsion system, Feb 28, 2018
I BOUGHT MY CAR USED AT CAR MAX WITH ABOUT 24000 MILES. I NOTICED A STRONG SMELL OF GASOLINE OUTSIDE THE CAR WHEN CAR IS ON. FREQUENT CLICKS ON THE PUMP WHEN FILLING UP FUEL. I NOTICED THIS AROUND 40,000 MILES BUT I KEEP FORGETTING TO HAVE IT CHECK BY THE DEALER. I PASS THE LAST SMOG CHECK THAT IS WHY IT DID NOT BOTHER ME. THE FREQUENT CLICKS ON THE PUMP WHEN FILLING UP IS WORSE AND IRRITATES MY WIFE WHEN SHE FILLS UP GASOLINE. SHE AND I HAD TO PUT A LOT OF PRESSURE TO SEAL NOZZLE TO FILL UP GASOLINE. THE FREQUENT CLICKS HAPPENS EVEN AT THE BEGINNING EVEN ON AN EMPTY TANK. IS THERE ANYTHING SERIOUS ABOUT THIS MATTER. I READ ITS COMMON WITH E350 MODEL. IS THERE ANY OTHER COMPLAINTS ABOUT THIS STRONG GASOLINE SMELL ON 2009 MERCEDES BENZ C300 AND FREQUENT CLICKS AT THE PUMP WHEN FILLING UP GASOLINE? IS THERE ANY SAFETY ISSUE REGARDING THIS MATTER? ANY POTENTIAL RECALL?
Steering, Electrical system, Air bags, Feb 27, 2018
2009 MERCEDES-BENZ C300. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE ELECTRONIC SWITCH THAT IS LOCATED IN FRONT OF THE AIRBAG FREQUENTLY LOCKED THE STEERING WHEEL AND THE CAR WON'T START, WHILE THE VEHICLE IS IN MOTION. *JS
Steering, Feb 16, 2018
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO UNLOCK. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF WESLEY CHAPEL (2383 WILLOW OAK DR, WESLEY CHAPEL, FL) WHERE IT WAS DIAGNOSED THAT THE STEERING LOCK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,425. THE VIN WAS NOT AVAILABLE. *TT *TR
Electrical system, Jan 24, 2018
IGNITION SWITCH FAILED AT 92,000 MILES. CAR WAS WORKING FINE AND WOULD NOT START AGAIN ONCE PARKED. DASH LIGHTS & RADIO TURNED ON, BUT CAR WOULD NOT START. HORN DID NOT WORK AND GEARS WOULD NOT SHIFT WITH KEY TURNED ON START POSITION. HAD TO GET CAR TOWED AND COST $1,400 TO FIX. ASIDE FROM THIS, I HAVE REPLACED THE ALTERNATOR, CAR COMPUTER, VALVE COVER, AND AIR FLOW SENSOR. CATALYTIC CONVERTERS ALSO WENT OUT, AL WITHIN A 4 MONTH PERIOD.
Steering, Jan 23, 2018
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHEN STARTING THE VEHICLE, THE STEERING WHEEL LOCKED IN PLACE ON NUMEROUS OCCASIONS. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 69,808.
Air bags, Jan 12, 2018
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jan 11, 2018
TAKATA RECALL. I HAVE CONTACTED THE MERCEDES DEALER IN WARWICK, RI SEVERAL TIMES SINCE THE RECALLS WERE ISSUED BUT THE ANSWER IS ALWAYS "WE'RE WAITING FOR PARTS." THESE AIRBAGS ARE CRITICAL SAFETY ITEMS. IF TAKATA CANNOT KEEP UP WITH DEMAND THEN MERCEDES ITSELF SHOULD MANUFACTURE AND INSTALL THE AIRBAGS. WAITING FOR PEOPLE TO BE KILLED BY THEM IS CRIMINAL.