2010 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 476 owner complaints filed for this model year. This is the 6th highest complaint count among 23 C-Class model years with reports.
Of the 2010 reports, 20 involved a crash and 5 involved a fire. 20 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
476 reports, newest first.
Air bags, Feb 15, 2019
LOCAL MERCEDES DEALERSHIP IS UNABLE TO SUPPLY NEEDED PARTS FOR THE RECALL. RECEIVED LETTER STATING PARTS WERE AVAILABLE AND TO CALL DEALER TO SET UP SERVICE. CALLED AND ARRANGED SERVICE AT MAILTLAND FLORIDA DEALERSHIP. DEALER CALL ME NEXT DAY AND INFORMS THAT PARTS WERE NOT AVAILABLE YET. CONTACTED THIS WEEK BY SAME DEALER AND TOLD THAT PARTS WERE NOW IN. SCHEDULED SERVICE FOR TODAY. LEFT CAR AT 11:00AM THIS MORNING, WAS CALLED AT 3 PM AND TOLD PARTS WERE NOT AVAILABLE. WOULD LIKE TO FIND OUT IF THESE AIRBAGS ARE GOING TO BE REPLACED OR SHOULD I GET RID (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Structure, Feb 13, 2019
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT TOOK THE VEHICLE TO AN INSPECTION STATION AND WAS INFORMED THAT THE FRAME WAS FRACTURED AND COULD CAUSE AN EXPLOSION IF THE VEHICLE WERE DRIVEN OVER A POTHOLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE CONTACT WAS REFERRED TO A LOCAL DEALER. THE FAILURE MILEAGE WAS 138,000.
Air bags, Feb 12, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BEDFORD (18122 ROCKSIDE RD, BEDFORD, OH 44146, (440) 439-0100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 11, 2019
TAKATA RECALL. I RECIEVED MAILING ALMOST 2 YEARS AGO AND IM TIRED OF WITING ON MY AIR BAGS TO BE REPLACED ON MY CAR. IT'S SCARY TO LOOK UP AND SEE HOW SO MAY LIVES ARE TAKEN BEHIND THIS MISTAKE THAT CAN BE FIXED. I'M READY FOR MY REPLACEMENT ON THE AIRBAGS OR RECALL THE ENTIRE CAR. MY LIFE AS WELL AS OTJERS LIVES ARE AT STAKE DAILY. YOU HAVE THE CHANCE TO FIX THIS BEFORE ANOTHER ACCIDENT AND/ OR DEATH HAPPENS. I PRAY THAT IT DOESN'T HAPPEN TO ME. I JUST WANT MY CAR FIXED.
Air bags, Feb 11, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF FARMINGTON (555 N BOURNE CIRCLE, FARMINGTON, UT 84025, (801) 447-3300) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Exterior lighting, Feb 9, 2019
I 'M GETTING A MESSAGE FROM THE COMPUTER TELLING ME ABOUT THAT MY RIGHT FRONT TAIL LIGHTS ARE NOT WORKING
Air bags, Feb 8, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR MANUFACTURER RECALL NUMBER: 2019010001 AND NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER DID NOT PROVIDE THE PARTS WITHIN A REASONABLE TIME FRAME. THE DEALER (MERCEDES-BENZ OF WESTWOOD, 425 PROVIDENCE HWY, WESTWOOD, MA 02090, (781) 688-1000) WAS CONTACTED OVER TWO YEARS AGO, BUT THERE WAS NO RESPONSE TO DETERMINE WHEN PARTS WOULD BE AVAILABLE FROM THE MANUFACTURER THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 7, 2019
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RBM OF ALPHARETTA (345 MCFARLAND PKWY, ALPHARETTA, GA 30004, (678) 637-2333) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Feb 2, 2019
I READ ALL THE INTERNET AND FORUMS ALMOST EVERY C300 HAS THE SAME PROBLEM. IT'S NOT FAIR TO THE CONSUMERS THAT WE PAY FOR A MANUFACTURING MALFUNCTION. CAR WON'T START AND SHOW A MSG OF TAKE CAR OF IGNITION . IT'S A $2000 FIX FOR SOMETHING SMALL BUT ONLY CAN BE FIXED AT THE DEALERSHIP. IT'S A HIGHWAY ROBBERY IN BRIGHT DAY LIGHT . PLEASE SAVE THE CONSUMERS FROM A GREEDY COMPANY . LAST TIME I WILL EVER OWN A BENZ .
Suspension, Structure, Jan 30, 2019
I WAS DRIVING MY 2010 C300, 99,000 MILES AT APPROXIMATELY 40 MPH WHEN I EXPERIENCED A NEARLY FATAL COLLISION. WHEN I APPLIED THE BRAKES, I EXPERIENCED A FAILURE OF THE REAR CROSS-MEMBER SUBFRAME WHICH CAUSED THE REAR LEFT WHEEL TO DEVIATE IN A SUCH A WAY THAT CAUSED THE REAR OF THE VEHICLE TO FISHTAIL. I HAD TO FIGHT TO REGAIN CONTROL OF THE VEHICLE AND AVOID A HEAD-ON COLLISION. I DROVE THE VEHICLE TO A NEARBY MECHANIC WHO POINTED TO A BREAK IN THE SUB-FRAME WHERE THE REAR-LEFT TIRE SUSPENSION COMPONENTS ATTACHED TO THE REST OF THE CAR. THE BREAK APPEARS TO HAVE MANIFESTED WHERE THE SHEET METAL COMPONENTS WERE WELDED TO FORM A BRACKET IN THE SUBFRAME. I LIVE IN A STATE WHERE ANNUAL SAFETY INSPECTIONS ARE CARRIED OUT AND THE VEHICLE HAS PASSED SUCH INSPECTIONS WITH NO PAST INDICATORS OF RUST. THE SAFETY INSPECTION FOCUSES ON THE STRUCTURAL INTEGRITY OF COMPONENTS SUCH AS SUSPENSION AND FRAME. THE MOST RECENT STATE SAFETY INSPECTION WAS CARRIED OUT ON SEPTEMBER 2018, AT 97,000. FURTHERMORE, AT 90,663 MILES, MERCEDES-BENZ DEALER CONDUCTED A THOROUGH INSPECTION OF THE VEHICLE AND DID NOT NOTICE ANY ISSUES WITH THE SUBFRAME, SUSPENSION, OR ANY OTHER COMPONENTS OF THE VEHICLE. NEAR-FATAL, CATASTROPHIC FAILURES SHOULD NOT TAKE PLACE ON A MODERN LUXURY CAR THAT IS LESS THAN 10 YEARS OLD, UNLESS THERE IS A MANUFACTURING DEFECT. HOWEVER, MERCEDES-BENZ USA REFUSED TO CONSIDER A MANUFACTURING DEFECT AND MADE THE DETERMINATION WITHOUT REVIEWING PHOTOS OF THE STRUCTURAL BRAKE. NOTE THAT BASED ON MY RESEARCH, NHTSA ID NUMBERS 10504684 AND 11023618 SPEAK TO SIMILAR RUST ISSUES TO THE SUB-FRAME. PLEASE INVESTIGATE AND LAUNCH THE RECALL CAMPAIGN.
Electrical system, Jan 28, 2019
REAR TAIL LAMP ELECTRIC HARNESS MELTED. SPECIFICALLY THE BROWN WIRE. THIS ALSO MELTED THE TERMINAL LEADING TO A FIRE HAZARD AND THE LIGHTS NOT WORKING. THIS IS AFTER THE LIGHTS WERE "FIXED" FOR THE RECALL.
Electrical system, Exterior lighting, Jan 27, 2019, fire
MY RIGHT TAIL LIGHT KEEPS DIMMING AND GOING BACK BRIGHT. I THOUGHT I NEEDED A BULB BUT BUT IT GAVE ME A MESSAGE TODAY FOR EVERYTHING ON THE RIGHT SIDE BUT THEN THE MESSAGE WENT AWAY. LAST NIGHT SOMEONE TOLD ME THE RIGHT LIGHT WAS DIM THEN IT GOT BRIGHTER. I'VE BEEN SMELLING A FAINT BURNING SMELL BUT TODAY IT WAS KIND OF LOUD. I CHECKED AND IT LOOKS LIKE THE PLASTIC AND WIRE IS MELTING ON RTE RIGHT TAIL LIGHT.
Air bags, Jan 26, 2019
TAKATA RECALL
Air bags, Other or unspecified, Jan 9, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C63. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF SACRAMENTO, 1810 HOWE AVE, SACRAMENTO, CA 95825, 888-479-0451) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED BOTH DRIVER AND PASSENGER AIRBAGS WERE RECALLED. IT HAS BEEEN 3 YEARS THAT CONSUMER FILED A COMPLAINT STILL NO DATE FOR REPLACEMENT.*JB
Air bags, Jan 8, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (FLETCHER JONES IMPORTS, 7300 W SAHARA AVE, LAS VEGAS, NV 89117) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Jan 4, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (6113 LEMMON AVE, DALLAS, TX 75209, (214) 736-5753) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Dec 19, 2018
****NOTE - NOT ENOUGH INFORMATION**** TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000; HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER (LAGUNA NIGUEL MERCEDES, 1 STAR DR, LAGUNA NIGUEL, CA 92677, 949-416-2438) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000. THE VIN WAS NOT AVAILABLE.
Air bags, Dec 18, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF CHERRY HILL AT 856-663-3200 (LOCATED AT 2151 NJ-70, CHERRY HILL, NJ 08002) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 15, 2018
TAKATA AIRBAG RECALL OF FEB 2016, IT HAS BEEN ALMOST 3 YEARS SINCE THE RECALL AND NO RESOLUTION FOR MY CAR
Steering, Wheels, Dec 12, 2018
ON TWO OCCASIONS, WITH THE LATEST BEING ON 12/11/2018, THE VEHICLE'S STEERING WHEEL LOCKED COMPLETELY AFTER I PARKED IT. EVEN THOUGH IT'S BEEN SUBJECT TO A RECALL (2010100002), MERCEDES BENZ CHARGED ME $1255 JUST TO UNLOCK IT WITHOUT REPAIRING THE UNDERLYING CAUSE. I WANT MY MONEY BACK BECAUSE THE PROBLEM THEY REPAIRED IS PART OF THE RECALL.
Steering, Air bags, Wheels, Dec 12, 2018
ISSUES ASSOCIATED WITH TAKATA AIR BAG HAS NOT BEEN ADDRESSED.
Air bags, Dec 10, 2018
THE AIR BAG IS NOT WORKING
Exterior lighting, Dec 10, 2018
MERCEDES BENZ C CLASS. CONSUMER WRITES IN REGARDS TO REAR TAIL LIGHT BULB CARRIER SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Steering, Dec 7, 2018
DOES NOT START, STEERING NOT LOCKED, EIS/ESL ISSUES
Electrical system, Dec 4, 2018
WHEN I TURN THE KEY TO TURN ON THE CAR, WHEN IT IS PARKED, ABSOLUTELY NOTHING HAPPENS. I HAVE HEARD THAT THIS HAS HAPPENED TO OTHER PEOPLE WITH MERCEDES IGNITIONS