2014 Ram 1500
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,767 owner complaints filed for this model year. This is the highest complaint count among 17 1500 model years with reports.
Of the 2014 reports, 98 involved a crash and 24 involved a fire. 88 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Oct 24, 2019
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
Chrysler will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. The recall began April 16, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB1.
Campaign 19V757000 on NHTSA.gov
Latches/locks/linkages, tailgate, latchMay 9, 2019
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.
Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.
Campaign 19V347000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Campaign 17V821000 on NHTSA.gov
Air bagsMay 9, 2017
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
If the rollover side curtain air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a crash that necessitates activation of these safety systems.
Chrysler will notify owners, and dealers will update the ORC software, free of charge. The recall began June 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T25.
Campaign 17V302000 on NHTSA.gov
EquipmentMay 16, 2016
Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.
If the seat cover impedes the air bag deployment, the seat thorax air bags may not provide adequate protection in the event of a crash, increasing the risk of a injury.
Chrysler will notify owners to remove the front seat covers and return them for a full refund. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S30.
Campaign 16E041000 on NHTSA.gov
Air bags, side/windowAug 21, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 Quad Cab trucks manufactured August 26, 2013, to August 8, 2015. The affected vehicles are equipped with side air bag inflatable curtains (SABIC) that may not fully overlap the C-pillars in the event of a vehicle crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
In the event of a vehicle crash, if a SABIC does not inflate as intended, there is an increased risk of injury to the rear seat occupant.
Chrysler will notify owners, dealers will inspect the right and left side air bag inflatable curtains (SABIC) for proper orientation and a foil patch will be installed on both sides of the headliner. One or both of the air bag inflatable curtains (SABIC) will be replaced if necessary. The recall began on October 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R47.
Campaign 15V534000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesAug 14, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 diesel 4x2 trucks manufactured August 8, 2013, to July 2, 2015. The affected vehicles have a battery harness that may rub against the frame bracket for the right engine mount resulting in an electrical short.
If the harness shorts, the vehicle may stall and there is an increased risk of a fire.
Chrysler will notify owners, and dealers will inspect the vehicles to confirm that the battery harness is correctly routed and secured. Any harness that shows evidence of wear will be replaced. These repairs will be performed free of charge. The recall began on October 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R43.
Campaign 15V517000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsJul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, and 3500 trucks manufactured June 20, 2012, to January 26, 2015. In the affected vehicles, the side impact sensor calibrations may be overly sensitive, and as a result, the side air bag inflatable curtains and seat air bags may unexpectedly deploy and the seat belt pre-tensioners may activate.
Air bags that unexpectedly deploy increase the risk of a crash or injury.
Chrysler will notify owners, and dealers will update the Occupant Restraint Control module calibration, free of charge. The recall began on September 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R23.
Campaign 15V460000 on NHTSA.gov
Air bags, frontalJul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.
This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The recall began on September 18, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R36.
Campaign 15V459000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Power train, automatic transmissionApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram 1500 4x4 vehicles manufactured January 24, 2014, through February 5, 2014. In the affected vehicles, the transmission case may have been improperly machined which can result in the park pawl not properly engaging when the transmission is in the 'Park' position.
If the park pawl does not properly engage, the vehicle may rollaway, increasing the risk of a crash and occupant or pedestrian injuries.
Chrysler will notify owners, and dealers will inspect and replace the transmission, as necessary, free of charge. The recall began on May 21, 2014. Owners may contract Chrysler at 1-800-853-1403. Chrysler's number for this recall is P13.
Campaign 14V161000 on NHTSA.gov
Electrical system, instrument cluster/panelOct 17, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 RAM 1500, 2500, and 3500 trucks manufactured July 1, 2013, through August 22, 2013. Randomly, the warning lights in the instrument cluster may fail to illuminate as designed.
Inoperative warning lights may not properly warn the driver of vehicle problems, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began on November 25, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N59.
Campaign 13V486000 on NHTSA.gov
Representative owner complaints: other or unspecified
130 reports, newest first. Show all
Electrical system, Other or unspecified, Dec 12, 2018
2014 RAM 1500 LARAMIE ECODIESEL THROWING FAULT CODE P203E REDUCTANT LEVEL SENSOR CIRCUIT INTERMITTENT/ERRATIC. THIS FAULT IS CAUSED BY CRYSTALLIZED DIESEL EXHUAST FLUID (DEF) ON THE INTEGRATED SENSOR IN THE DEF TANK. THE SENSOR IS UNABLE TO DETECT THE AMOUNT OF FLUID IN TANK AND WILL SHUT DOWN ENGINE AFTER 500 MILES IF THE TANK IS NOT REPLACED. I DO BELIEVE AFTER EXTENSIVE RESEARCH THIS IS A MANUFACTURING DEFECT. THERE ARE TWO DIFFERENT RECALLS FOR THIS FAULT WHICH ARE: NUMBER: 18-038-15 REV. B AND NUMBER: 25-001-15 REV A. THE FIRST ONE COVERS A PCM FLASH FOR THE 2015 RAM AND 2014 JEEP GRAND CHEROKEE. IN THE NOTES IT SAYS THAT THIS IS FOR ALL 3 LITER 8 SPEED TRANSMISSIONS. WHICH SHOULD ALSO INCLUDE A 2014 RAM ECODIESEL. THE SECOND ONE IF FOR 2014-15 RAM 2500,3500+ WITH 6.7L DIESEL ENGINES. THE ISSUE I HAVE WITH THAT IS MY VEHICLE IS HAVING THAT EXACT ISSUE AND NEEDS THE SAME SERVICES BUT IT HAS A 3 LITER ENGINE.
Other or unspecified, Nov 28, 2018
"TAKARA RECALL" THE HEAT QUIT WORKING IN MY 2014 DODGE RAM A YEAR AGO. WENT TO SEE ABOUT GETTING IT FIXED AND THE QUOTE WAS APPROXIMATELY 900.00. THE TRUCK WAS ONLY 3 YEARS OLD. THAT A IS THE ONLY COMPLAINT I HAVE. THIS CHEMICAL HAS BEEN AWESOME OTHERWISE.
Other or unspecified, Aug 31, 2018
THE TRUCK WAS RUNNING AND SITTING STILL I WAS IN A LINE OF CARS. I PUT THE TRUCK IN DRIVE FROM PARK AND IT STARTED GOING IN REVERSE WHILE THE ENGINE IS REVVING I HAD TO USE BOTH FEET ON THE BRAKE PEDAL TO GET IT STOPPED AND IT CONTINUED TO TRY AND GO IN REVERSE. I FINALLY GOT THE TRUCK IN PARK AND LET THE ENGINE STOP REVVING. I THEN TRIED TO PUT IT IN DRIVE AND COULDN'T GET IT TO SHIFT. HAD TO TURN THE ENGINE OFF AND BACK ON AGAIN TO GET IT TO GO IN DRIVE. IT IS UNKNOWN WHAT CAUSED THIS AND I DO NOT KNOW WHAT THE CAUSE COULD HAVE BEEN. IT WAS A VERY UNSAFE SITUATION SINCE THERE WAS A CAR IN FRONT AND A CAR BEHIND THE TRUCK WHEN THIS HAPPENED. THERE WAS NO ACCIDENT THANKFULLY. THERE HAVE BEEN MULTIPLE ISSUES WITH THIS TRUCK AS FAR AS LIGHTS COMING ON AND OFF WHEN IT IS SETTING IN THE DRIVEWAY NO KEYS IN IT AND NO ONE TOUCHING IT. IT WILL HONK AND THE DOORS WILL LOCK AND UNLOCK REALLY FAST AGAIN WITH NO ONE NEAR IT AND THE KEYS HANGING UP. THE TRUCK HAS BEEN TO MULTIPLE DEALERSHIPS AND NO ONE CAN FIND ANYTHING WRONG WITH IT. IT HAS HAD ALL 12 RECALLS FIXED.
Other or unspecified, Aug 27, 2018
MY DEF GAUGE IS NOT WORKING. THE DEF TANK IS FULL BUT THE GAUGE SAYS MY TRUCK WILL NOT RESTART IN 100 MILES. I HAVE TAKEN TO THE DEALER AND IT WILL COST OVER $3500 TO FIX THIS. THIS IS THE SECOND TIME MY DEF SYSTEM HAS NOT WORKED ON THIS TRUCK AND I HAVE HAD TO HAVE IT REPLACED.
Seat belts, Other or unspecified, Jul 27, 2018
I HAD MY TRUCK AT THE DEALER FOR A RECALL, I NOTICED MY SEATBELT WASN'T LOCKING WHEN I PULLED ON THE SHOULDER STRAP. I ASKED THEM TO LOOK INTO THIS WHEN MY VEHICLE WAS THERE. THEY DID, SAID THE SEATBELT WAS DEFECTIVE, BUT CHRYSLER WAS NOT GOING TO COVER THIS. AFTER FURTHER REVIEW NONE OF MY SEATBELT SHOULDER STRAPS LOCK WHEN YOU PULL ON THEM FAST. I HAVE A CREW CAB TRUCK SO THAT IS 5 SEATBELTS WITH SHOULDER STRAPS. MY DEALERSHIP WAS ON THE PHONE WITH CHRYSLER FOR OVER AN HOUR TRYING TO GET THEM TO COVER THIS SAFETY DEFECT, THEY JUST KEPT SAYING NO, TRUCK IS OUT OF WARRANTY. AFTER READING ALL THESE COMPLAINTS, WILL MY AIRBAGS DEPLOY IF I'M IN AN ACCIDENT? I DON'T KNOW AND HOPE I DON'T HAVE TO FIND OUT THE HARD WAY. THIS HAPPENS ALL THE TIME DRIVING OR STANDING STILL. THE DEALERSHIP TOLD ME THE SEATBELTS ARE DEFECTIVE. THIS SHOULD BE ADDRESSED ASAP, NO ONE SHOULD HAVE TO PAY FOR A SAFETY ISSUE.
Air bags, Structure, Other or unspecified, Jul 26, 2018
THE ASSIST HANDLE HAS A LEAK WHEN RAINS HARD. REMOVED TO SEE WHERE IT IS LEAKING AND THERE IS AN AIRBAG THERE. IT ALSO LEAKS ALL OVER THE FLOOR THAT CAN EVENTUALLY LEAD TO STRUCTURAL ISSUES
Other or unspecified, Fuel/propulsion system, Jun 3, 2018
DPF/DEF SYSTEMS CAUSING ENGINE FAILURE. LEVELING SENSOR INSIDE OF THE D.E.F TANK ISN'T REPONDING AND CAUSING TRUCK TO RUN BAD AND CAUSING TRUCK TO GO INTO LIMP MODE. AND THERE SHOULD BE A RECALL ON THE DPF SYSTEM
Other or unspecified, May 8, 2018, fire
DRIVING TO WORK 5/7/18 TRUCK WAS RUNNING FINE WITH NO CEL'S, ALARMS, WARNINGS OR ANYTHING OUT OF THE ORDINARY JUST A NORMAL DRIVE AS USUAL AND THIS IS MY DAILY DRIVER. I APPROACHED THE INTERSECTION TO TURN RIGHT CAME TO A STOP THERE WAS NO ONCOMING TRAFFIC SO ACCELERATED TO TURN ONTO HIGHWAY FEEDER WHEN I HEARD A WEIRD SOUND AND FELT THE TRUCK DECELERATE. I PUSHED THE PEDAL A LITTLE HARDER AND NOTICED NO CHANGE IN SPEED RPMS WERE DROPPING AS WELL AS BOOST GAUGE I LOOKED IN THE MIRROR AND SAW A TRAIL OF SMOKE AND BEGAN MAKING MY WAY TO THE SHOULDER OF THE ROAD. WHILE MAKING MY WAY TO THE SHOULDER SMOKE BEGAN COMING INTO THE CAB OF THE TRUCK AND THE ENGINE DIED, I PUT THE TRUCK IN PARK AND POPPED THE HOOD LATCH WHEN I OPENED THE HOOD THERE WAS A SMALL FIRE ON THE BACK OF THE MOTOR ON THE PASSENGER SIDE NEAR THE EGR AND TURBO. IMMEDIATELY CLOSED THE HOOD GRABBED A BOTTLE OF WATER FROM THE CAB OPENED THE HOOD AND EXTINGUISHED THE FLAME. TRUCK WAS TOWED TO LOCAL DEALERSHIP WHO BEGAN LOOKING AT THE TRUCK AND SAID IT APPEARED THE EGR GOT HOT OR THERE WAS A SHORT IN THE WIRING SYSTEM. I CONTACTED RAM TO VERIFY MY 5Y/100,000M WARRANTY AS WELL AS THE EXTENDED WARRANTY THAT I PURCHASED THEY THEN TURNED ME OVER TO FIAT-CHRYSLER WHO SAID THEY WERE ASSIGNING A SPECIAL INVESTIGATOR TO LOOK AT THE TRUCK AND HAS ORDERED THE DEALERSHIP TO STOP ALL WORK UNTIL INVESTIGATION IS COMPLETE WHICH COULD TAKE 4 WEEKS. FIAT-CHRYSLER IS ALSO REFUSING TO PROVIDE A LOANER OR RENTAL EVEN THOUGH THEY ARE THE ONES WHO WANTED TO ASSIGN A SPECIAL INVESTIGATOR. DEALERSHIP WAS FAR ENOUGH ALONG IN TEARDOWN BEFORE FIAT-CHRYSLER STOPPED WORK THAT I WAS ABLE TO OBTAIN THE FOLLOWING PICTURES WITH THE PLASTIC COVER REMOVING SHOWING THE MELTED AND BURNED WIRING HARNESS UP AGAINST THE EGR AND MANIFOLD.
Electrical system, Other or unspecified, Apr 19, 2018, fire
TRUCK TOOK BRIEF PERIODS WHERE IT WOULD JUST SUDDENLY DIE GOING DOWN THE ROAD, THEN THE LAST TIME RUNNING ABOUT 60 MPH, IT DIED NOT FAR FROM HOME AND SMOKE BILLOWED OUT FROM UNDER THE HOOD WAFTING ITS WAY INSIDE THE CAB...SON-IN-LAW FOUGHT THE STEERING AND MANAGED TO BRING IT TO A STOP ON THE SHOULDER OF THE ROAD...WITH MY GRANDDAUGHTERS IN THE BACK SEAT....THEY WERE ALMOST OVERCOME BY THIS BLACK OBNOXIOUS SMOKE AND BOTH SUFFERED FOR THE LONGEST TIME A HARSH, DRY COUGH...I NOTICED THERE ARE LIMITED RECALLS ON THIS MODEL OF TRUCK AND NONE SEEM TO BE RELATED TO ELECTRICAL FIRES UNDER THE HOOD...HOW EVER THESE VEHICLES ARE UNSAFE AND POSE A SIGNIFICANT HAZARD TO ALL THE MOTORING PUBLIC...THEY SHOULD BE RECALLED AND ALL OF THEM DESTROYED TO PROTECT THE PUBLIC AND THE PASSENGERS...DEALERSHIP SATED THE 'BRAIN BOX AND STARTER BURNED UP' AND IS NOT A WARRANTY ISSUE...BUT THE HEALTH AND WELL BEING OF MY GRANDCHILDREN ARE FAR MORE IMPORTANT THAN CHRYSLER'S PROFIT MARGIN.
Suspension, Other or unspecified, Mar 13, 2018
THIS IS THE THIRD EVENT OR INCIDENT SURROUNDING THIS AIR RIDE SUSPENSION SYSTEM: 1. THE FIRST INCIDENT WAS IN JAN 2017 AFTER GETTING UP TO ALASKA. THIS TIME ALMOST CAUSED A MAJOR ACCIDENT. WITHOUT WARNING, THE VEHICLE FELL WHILE DRIVING AND SLID OUT IN TRAFFIC. THE SEATBELT LOCKED IN PLACE AND MALFUNCTIONED. GENE'S CHRYSLER ENDED UP CHANGING OUT SOME OF THE HARDWARE AND PARTS. 2. THE SECOND INCIDENT WAS NOT AS BAD ON NOVEMBER 2017, THIS TIME THE WARNING LIGHTS CAME ON. AFTER ALLOWING THE TRUCK TO SIT A FEW DAYS WAITING FOR CHRYSLER TO PROVIDE AN APPOINTMENT, AND CHANGING ALL THE FUSES, THE SUSPENSION RAISED UP AGAIN. 3. TIME NUMBER 3 WAS ON JANUARY 31, 2018. THIS TIME, THE TRUCK WAS TOWED TO GENE'S CHRYSLER ON FEBRUARY 01, 2018. THE VEHICLE FELL TO THE GROUND AGAIN AND WAS NOT MOVING THE SPEED LIMIT BECAUSE OF SLOWER TRAFFIC CONDITIONS. RIGHT NOW, THE TRUCK IS STILL IN THE SHOP BECAUSE MORE PARTS NEED TO BE REPLACED AND THE DEALERSHIP IS WAITING ON THE MANUFACTURERS' RECALL FOR THIS AIR RIDE SUSPENSION SYSTEM. WE ARE VERY CONCERNED ABOUT OUR TEAM OUT THERE IN ALASKA BUT NOW, THIS IS HAPPENING TO VEHICLES ALL OVER THE COUNTRY DURING REAL COLD WEATHER. IT'S LIKE A NATIONAL CRISIS NOW AND NEEDS EVERYONE IN THE TRANSPORTATION DEPARTMENT TO PLEASE DO SOMETHING BEFORE SOMEONE DIES BECAUSE OF THESE MALFUNCTIONS AND THE DEFECTIVE AIR RIDE SYSTEM. NOW THAT IT HAS BEEN 40 DAYS WITHOUT OUR MINISTRY HAVING THEIR VEHICLE IN ALASKA, WHAT WILL NHTSA DO TO HELP OUR PASTOR AND MINISTRY UP THERE? IT IS SO SAD THAT NO ONE SEEMS TO CARE UNTIL ALL THESE REPORTS OF INJURIES AND EVEN DEATHS, WILL THE GOVERNMENT STEP IN AND HELP THE PEOPLE NOW? ALSO, WILL YOU PLEASE CALL THE FCA AND THE DEALERSHIP SERVICE PEOPLE TO ASK HOW MUCH LONGER, ANOTHER 10 DAYS IS TOO LONG? THANK YOU FOR ALLOWING US SHARE WHAT'S GOING ON & HOPE WE WILL HEAR BACK FROM YOU MORE SOONER THAN LATER
Suspension, Other or unspecified, Mar 9, 2018
RFERENCE MULTIPLE REPORTS FORWARDED TO YOUR OFFICE SURROUNDING RAM'S AIR-RIDE SUSPENSION SYSTEMS'. THESE MAJOR CONCERNS WERE FIRST REPORTED IN EARLY 2017 AFTER RETURNING TO ALASKA. AN OFFICIAL LETTER WAS SENT TO THE FCA GROUP-ITALY, FCA CEO, & THEIR BOARD OF DIRECTORS SURROUNDING THESE LIFE THREATENING INCIDENTS. WHILE COMMUTING ON AN ARCTIC ALASKAN DAY "-40 DEGREES+" MY RAM INSTANTLY DROPPED WHILE IN MOTION, ALL SAFETY EQUIPMENT BECAME UNRESPONSIVE LEAVING ME TO SKID IN TRAFFIC TO A STOP. THANK GOD NO ONE WAS HURT DURING THIS EXPERIENCE. THE VEHICLE WAS IMMEDIATELY TAKEN TO GENE'S CHRYSLER, AFTER SITTING FOR DAYS (BEING TOLD THERE IS NO FIX FOR THIS), FCA WAS OFFICIALLY NOTIFIED. GENE'S CHRYSLER SERVICING AGENTS STATED THAT THESE ISSUES WHERE REPORTED TO FCA BUT THEY DON'T KNOW WHAT TO DO ABOUT IT. I ASKED WHY WE WERE NOT INFORMED BY ALL THE DEALERSHIP SERVICING AGENTS FROM COLORADO TO WASHINGTON TO ALASKA WHEN OUR RAM WAS TAKEN IN FOR THE MANY RECALLS? AFTER DAYS OF SITTING, THE DEALERSHIP SERVICING AGENTS STATED THAT A TECHNICIAN TEAM HAD VISITED ALASKA A FEW MONTHS AGO AND THEY WANTED TO TRY SOMETHING. A LIST OF PARTS WHERE EXCHANGED, FUSES REPLACED, AND CODES RESET. AFTER A FEW TEST DRIVES THEY STATED THE VEHICLE SHOULD BE GOOD FOR AWHILE BUT THEY WERE NOT SURE IF THIS WOULD PERMANENTLY FIX THESE ISSUES. ASKING IF THE VEHICLE WAS COMPLETELY SAFE (VEHICLE TRANSPORTS PERSONNEL FOR SCHOOL & MINISTRY) TO OPERATE, WE WERE TOLD THEY WERE NOT 100% SURE BUT IF THE ISSUE RETURNED, BRING IT BACK TO THEM IMMEDIATELY. TIME AND TIME AGAIN, THE DEALERSHIP SERVICING TEAM STATED THAT FCA WAS NOT TOO CONCERNED BECAUSE ALASKA IS ONLY A SMALL POPULATION OF THEIR CONSUMER BASE. WE CONTACTED FCA AGAIN TO REMIND THEM WINTERS' ARCTIC WEATHER WOULD RETURN SOON, THAT WE NEEDED DIRE ASSISTANCE FOR SAFETY REASONS. JAN-FEB 2018, WE'D RELIVE THIS EXPERIENCE AGAIN! *JS
Other or unspecified, Engine, Mar 7, 2018
RAM STARTED DYING IN DECEMBER 2017 WHILE DRIVING AT HWY SPEED. ALL ELECTRIC POWER REMAINED, NO CHECK ENGINE LIGHT ILLUMINATED. ON OR ABOUT 1 JANUARY 2018, ENGINE SHUT DOWN AT HIGHWAY SPEED AND CHECK ENGINE LIGHT ILLUMINATED. THAT DAY, THE ENGINE SURGED 2 TIMES WITHOUT DYING. DEALER VERIFIED A U1424 TROUBLE CODE RECORDED 3 TIMES. DEALER HAD THE RAM FOR ABOUT 1 WEEK AND COULD NOT MAKE IT DUPLICATE, BUT INDICATED THEY WERE GOING TO CHANGE THE CRANKSHAFT SENOR. THEY DID NOT DO THE REPAIR. DEALER CLEARED THE CODE AND I RETRIEVED IT. THE RAM CONTINUED TO DIE, BUT HAS NOT PRESENTED A TROUBLE CODE. I FILED A COMPLAINT WITH DODGE/RAM (CASE#33123585) TO WHICH THEY RECENTLY DETERMINED THAT UNTIL THE RAM CANNOT MOVE UNDER ITS OWN POWER, THERE IS NOTHING THEY CAN DO, DESPITE THE SERIOUS SAFETY ISSUE. SINCE DECEMBER, THE RAM HAS NOW DIED APPROXIMATELY 7 TIMES AND SURGED MORE TIMES THAN I REMEMBER. THE FIRST TIME I WAS PULLED INTO THE DITCH AS I TRIED TO GET OFF THE HIGHWAY. 3 TIMES, I'VE NARROWLY MISSED BEING REAR-ENDED AFTER THE RAM DIED TWICE WHILE NAVIGATING THROUGH A TRAFFIC LIGHT AND ONCE WHILE TURNING AT AN INTERSECTION. THIS MORNING IT AGAIN DIED AS I WAS SLOWING DOWN TO NAVIGATE A TRAFFIC LIGHT. I DIDN'T REALIZE IT DIED UNTIL I TRIED TO ACCELERATE. BY THAT TIME, I BARELY HAD ENOUGH MOMENTUM TO PULL TO THE SIDE OF THE ROAD. THE VEHICLE BEHIND ME HAD TO SLAM ON THEIR BRAKES AND SWERVE TO KEEP FROM REAR-ENDING ME. THAT INDIVIDUAL CONFRONTED ME IN A VERY HOSTILE MANNER, BUT I DIFFUSED THE SITUATION WHEN I EXPLAINED WHAT HAD HAPPENED. THE ATTITUDE OF DODGE/RAM IS VERY CONCERNING AS THEIR "POLICY" OUTWEIGHS THE SAFETY OF ME, MY FAMILY AND OTHERS ON THE ROAD. THERE ARE MANY COMPLAINTS ABOUT THIS VERY ISSUE, BUT RAM STATES THEY'VE NEVER DEALT WITH THE ISSUE. I HAVE PHOTOS ON MY CELLPHONE OF THE INSTRUMENT PANEL WHEN THE RAM DIES. I DON'T HAVE ACCESS TO THE COMMUNICATIONS WITH RAM
Exterior lighting, Structure, Other or unspecified, Feb 25, 2018
AS PREVIOUS RECALL ON SAME MODEL OF TRUCKS, THE LEAK ISSUE ON THE REAR WINDOW OR THIRD BRAKE IS STILL PRESENT DUE TO THE SEALANT WEARING OFF AND NOT STOPPING RAIN FROM ENTERING THE CAB AND RUINING UPHOLSTERY , AND EVENTUALLY PROMOTING RUST FROM INSIDE THE CAB. THE VEHICLE CAN BE STATIONARY OR IN MOTION
Power train, Other or unspecified, Jan 24, 2018
THE TRUCK WILL ROLL AWAY AFTER PLACING GEAR IN PARK. THIS HAS HAPPENED ON MANY SEPARATE OCCASIONS.
Other or unspecified, Dec 31, 2017
BRAKES ARE NOT NEEDED TO SHIFT VEHICLE INTO DRIVE REVERSE ETC. THIS CAN BE DONE WHEN YOU DRIVE THE VEHICLE FOR THE FIRST TIME DURING THE DAY. KEY IS ALSO NO NECESSARY TO 0LACE VEHICLE INTO GEAR!
Other or unspecified, Service brakes, Dec 29, 2017
WHEN IT IS COLD AND RAINING, AND THE TRUCK REAXHED 55 MPH, THE TRUCK WILL JERK HARD AND THE ABS LIGHT AND TRACTION CONTROL LIGHT WILL COME ON AND STAY ON. THE DASH WILL LIGHT UP WITH THE MESSAGE, "ANTI-LOCK BRAKE SYSTEM SERVICE NEEDED" AND "4WD TEMPORARILY UNAVAILABLE."
Structure, Other or unspecified, Sep 13, 2017
AFTER CAR WASH OR RAIN AREA UNDER REAR SEAT HAS WATER IN IT I HAVE REMOVED REAR SEAT AND REAR CAB LINER AND FOUND THAT THE EXHAUSTER-BODYSIDE APERTURE - MOPAR (68157351AD) I HAVE CALLED FCI MORE THEN 1 TIME AND NOTHING . THIS HAS BEEN REPORTED FROM 6 MONTHS OF ME OWNING THE TRUCK
Other or unspecified, Jun 19, 2017
PARKED AT EAGLE MOUNTAIN LAKE BOAT DOCK TO LOAD MY BASS BOAT. PUT THE TRUCK IN PARK AND GOT OUT TO LOAD MY BASS BOAT AND THE TRUCK ROLLED INTO THE LAKE,COMPLETELY SUBMERGED IN THE WATER.. HAVE HEARD ABOUT THE COUNTLESS DODGE ROLLAWAY COMPLAINTS BUT THIS IS UNBELIEVABLE.. HOW MANY MORE VEHICLES OWNERS HAVE TO EXPERIENCE THIS EXTENSIVE INSURANCE CLAIMS BEFORE A REAL INVESTIGATION OCCURS THESE ROTARY SHIFT KNOBS ON THE DASH... THEY HAVE AN INHERENT PROBLEM.
Air bags, Structure, Other or unspecified, May 10, 2017, crash
I HAD A AIR BAD RECALL REGARDING THE SIDE AIRBAGS THAT I HAD FIXED AT ADAMS AUTOMOTIVE OF ANNAPOLIS AND THEN ON 5/07/14 I WAS INVOLVED IN A SERIOUS MOTOR VEHICLE ACCIDENT DUE TO THE SIDE CURTAIN AIRBAGS DEPLOYING WHILE I WAS DRIVING. AFTER THE COLLISION INVOLVING 6 CARS WHEN MY SIDE AIRBAGS DEPLOYED, NONE OF THE OTHER FRONT AIRBAGS DEPLOYED WHEN THEY SHOULD HAVE BECAUSE OF HOW BAD THE FRONT IMPACT WAS. I WAS INJURED VERY BADLY DUE TO THIS AND AM POSSIBLY BEING HELD RESPONSIBLE FOR THE ACCIDENT UNTIL CHRYSLER CAN CONFIRM THIS IS A BIG ISSUE REGARDING THE RAM PICKUPS! LUCKILY THERE WAS NO SEVERE INJURIES BUT I NOW HAVE LUMBAR BACK INJURIES AND LEFT SHOULDER INJURIES, NOT INCLUDING WHAT HAPPENED TO OTHERS INVOLVED. DO I NEED TO HIRE AN ATTORNEY?..UPDATED 09/14/17 *BF *CN
Other or unspecified, Engine, Fuel/propulsion system, Mar 6, 2017
STARTING AT ABOUT 30K THE CHECK ENGINE LIGHT CAME ON AND THE ERROR CODE READ PO456 (SMALL EVAP LEAK), DODGE DEALER (PETERSON ) STATED THAT THE COMPUTER WAS SO SENSITIVE THAT THEY (THE DEALER) COULD NOT DETECT SUCH A SMALL LEAK.. SO I WAS TOLD THEY CHANGED OUT SOME COMMON ITEMS THAT HAD KNOWN ISSUES AND IT SHOULD BE FIX.. AT ABOUT 37K SAME EXACT ISSUE SAME EXACT ERROR CODE SAME EXACT RESPONSE FROM THE DEALER.. BUT THIS TIME I WAS TOLD THEY JUST REPLACED THE WHOLE EVAP SYSTEM AND TO MAKE SURE I DON'T OVERFILL THE FUEL TANK.... NOW AT 54K SAME EXACT ISSUE SAME ERROR PO456 ..BUT NOW A MUCH MORE NOTICEABLE HEAVY 'FUEL' SMELL IN THE CAB ' AND I'VE BEEN VERY CAREFUL NOT TO 'OVERFILL' THE FUEL TANK'.BEST PART DEALER IS SAYING SORRY OUT OF WARRANTY.. HUH, THAT'S CONVENIENT.
Other or unspecified, Dec 25, 2016
ROTARY SHIFTER I WAS OUTSIDE OF MY TRUCK ON DEC.23 2016 WHEN I PUT MY TRUCK IN PARK AND WENT INSIDE OF GAS STATION FOR A MINUTE. AFTER BEING PARKED FOR A WHILE I SAW MY TRUCK STARTED TO ROLL AWAY ON ITS OWN I RAN OUT OF THE DOOR AND CAUGHT MY TRUCK BEFORE ANY MAJOR DAMAGE HAPPENED. MY TRUCK WAS INITIALLY IN PARK I ALWAYS DOUBLE SINCE I HAVE BEEN HEARING ABOUT THESE PROBLEMS. MY TRUCK SOMEHOW PUT ITSELF IN DRIVE AND TOOK OFF ON ITS OWN THE MANAGER OF PIZZA HUT ALSO WITNESSED THIS. NOW I'M SCARED TO DRIVE MY TRUCK WHICH I STILL OWE 37000 ON. I HAVE HAD MY TRUCK FOR ABOUT A YEAR AND IT HAS NEVER DONE THIS BEFORE AND I'M NOT SURE WHAT TO DO. HOWEVER IT DID LIGHTLY HIT A YELLOW POLE BUT NO REAL DAMAGE TO TRUCK.
Steering, Power train, Other or unspecified, Dec 23, 2016
TRANSMISSION WAS REPLACED DUE TO A MANUFACTURING DEFECT, NOT PART OF A RECALL, REAR MAIN SEAL WAS REPLACED, REAR DIFFERENTIAL SEAL WAS REPLACED, HIGH MOUNT BRAKE LIGHT WAS REPLACED DUE TO WATER LEAKING IN THE CAB. THERE IS A CHEMICAL SMELL COMING FROM ENGINE THRU VENTS. FRONT TIRES WEARING ON THE OUTSIDE MOST LIKELY THE TIE ROD DEFECT THAT THE DEALER WON'T ACKNOWLEDGE.
Electrical system, Other or unspecified, Dec 22, 2016
I HAD A BIG RAIN STORM ABOUT 3 WEEKS AGO THAT BROUGHT AROUND 8 INCHES OF RAIN INTO MY AREA. THERE WAS A FACTORY DEFECT WITH THE THIRD BRAKE LIGHT AND SATELLITE RADIO ANTENNA SEALS THAT ALOUD WATER TO ENTER THE CAB OF THE TRUCK. EVERYTHING IN THE CAB OF THE TRUCK WAS SOAKED. I HAD 6 INCHES ON STANDING WATER IN THE COMPARTMENTS. WHEN I DROVE THE TRUCK AFTER 3 DAYS OF RAINING WATER BEGAN TO POUR OUT FROM THE HEADLINER ONTO THE DASHBOARD. DODGE REFUSED TO DO ANYTHING WITH THE RAM BECAUSE IT WAS 700 MILES OUT OF THE WARRANTY. A WEEK AFTER THE STORM, I STARTED THE RAM TO WARM UP ONE MORNING AND WHEN I WENT TO GET IN THE TRUCK EVERY WARNING LIGHT WAS ON, IT WAS BEEPING, I COULD TO SHIFT IT INTO GEAR NOR COULD I TURN THE TRUCK OFF. ONCE I STEPPED OUT OF THE TRUCK IT LOCKED THE DOORS WITH THE TRUCK STILL RUNNING AND I COULD NOT UNLOCK THE DOORS FOR AN HOUR LATER. USAA HAS TOTAL MY RAM OUT BUT CHRYSLER HAS NOT TAKEN RESPONSIBILITY FOR THIS ISSUE. AFTER RESEARCHING ONLINE THE LEAK IS A HUGE PROBLEM DATING BACK TO 2004.
Other or unspecified, Dec 21, 2016
YOU ALREADY HAVE AN OPEN INVESTIGATION OF THIS PROBLEM. PE 16-014. I HAVE HAD TWO INSTANCES OF THE TRUCK ROLLING AWAY AFTER PLACING THE ROTARY SHIFT KNOB INTO PARK. ENGINE WAS RUNNING. FIRST TIME I SHIFTED INTO PARK, RELEASED THE FOOT BRAKE AND IT ROLLED. I MOVED THE SHIFTER TO NEUTRAL THEN BACK TO PARK AND IT ENGAGED NORMALLY. THE SECOND TIME I PLACED THE VEHICLE PARK AND OPENED THE DOOR TO EXIT. IT STARTED ROLLING AWAY BUT I STOPPED IT WITH THE FOOT BRAKE. I LOOKED AT THE ROTARY SHIFT CONTROL AND IT HAD AN INDICATOR LIGHT FOR "PARK". HOWEVER, WHEN I MOVED IT TO NEUTRAL I DID NOT HEAR THE NORMAL CLICK SOUND. PLACED IT BACK IN PARK AND IT WORKED NORMALLY. BOTH INCIDENTS OCCURRED AT HOME (DRIVEWAY) AND THE VEHICLE WAS COMPLETELY STOPPED WITH ENGINE RUNNING WHEN THEY OCCURRED.
Other or unspecified, Dec 20, 2016
ROLL AWAY AFTER PARKING IN DRIVEWAY. I PARKED ON MY SLIGHT INCLINED DRIVEWAY, PLACED THE TRUCK IN PARK, EXITED THE TRUCK AND WALKED TO THE FRONT WHILE MY WIFE WAS EXITING THE PASSENGER SIDE AND THE TRUCK BEGAN ROLLING BACKWARDS KNOCKING MY WIFE TO THE GROUND. I HAD TO RUN DOWN THE DRIVEWAY, JUMP IN THE TRUCK AND STOP IT. I STARTED IT AND IT WAS STILL IN PARK, AS I PLACED IT WHEN I PARKED IT. I DROVE IT BACK UP THE DRIVEWAY AND PARKED IT AND IT WAS NORMAL AT THAT POINT. WE WERE PUZZLED AND ASSUMED I MUST HAVE NOT PUT IN IN PARK ETC. BUT AFTER HEARING MORE REPORTS OF THIS DECIDED TO REPORT THIS. I AM A EXPERIENCED AND SAFE DRIVER AND ALWAYS PUT MY VEHICLES IN PARK SO I AM NOT BLAMING MYSELF ANYMORE. MY WIFE WAS OK, JUST SHAKEN AS IT WAS SNOWY AND COLD OUT, AND ON THE GROUND. BOTH OF US COULD HAVE BEEN INJURED OR IF A CHILD OR ADULT WAS BEHIND THE TRUCK IT COULD HAVE BEEN WORSE, THIS DOES NEED ADDRESSED. I LOOK FORWARD TO THE FEEDBACK.