2014 Ram 1500
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,767 owner complaints filed for this model year. This is the highest complaint count among 17 1500 model years with reports.
Of the 2014 reports, 98 involved a crash and 24 involved a fire. 88 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Oct 24, 2019
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
Chrysler will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. The recall began April 16, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB1.
Campaign 19V757000 on NHTSA.gov
Latches/locks/linkages, tailgate, latchMay 9, 2019
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.
Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.
Campaign 19V347000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Campaign 17V821000 on NHTSA.gov
Air bagsMay 9, 2017
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
If the rollover side curtain air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a crash that necessitates activation of these safety systems.
Chrysler will notify owners, and dealers will update the ORC software, free of charge. The recall began June 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T25.
Campaign 17V302000 on NHTSA.gov
EquipmentMay 16, 2016
Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.
If the seat cover impedes the air bag deployment, the seat thorax air bags may not provide adequate protection in the event of a crash, increasing the risk of a injury.
Chrysler will notify owners to remove the front seat covers and return them for a full refund. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S30.
Campaign 16E041000 on NHTSA.gov
Air bags, side/windowAug 21, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 Quad Cab trucks manufactured August 26, 2013, to August 8, 2015. The affected vehicles are equipped with side air bag inflatable curtains (SABIC) that may not fully overlap the C-pillars in the event of a vehicle crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
In the event of a vehicle crash, if a SABIC does not inflate as intended, there is an increased risk of injury to the rear seat occupant.
Chrysler will notify owners, dealers will inspect the right and left side air bag inflatable curtains (SABIC) for proper orientation and a foil patch will be installed on both sides of the headliner. One or both of the air bag inflatable curtains (SABIC) will be replaced if necessary. The recall began on October 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R47.
Campaign 15V534000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesAug 14, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 diesel 4x2 trucks manufactured August 8, 2013, to July 2, 2015. The affected vehicles have a battery harness that may rub against the frame bracket for the right engine mount resulting in an electrical short.
If the harness shorts, the vehicle may stall and there is an increased risk of a fire.
Chrysler will notify owners, and dealers will inspect the vehicles to confirm that the battery harness is correctly routed and secured. Any harness that shows evidence of wear will be replaced. These repairs will be performed free of charge. The recall began on October 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R43.
Campaign 15V517000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsJul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, and 3500 trucks manufactured June 20, 2012, to January 26, 2015. In the affected vehicles, the side impact sensor calibrations may be overly sensitive, and as a result, the side air bag inflatable curtains and seat air bags may unexpectedly deploy and the seat belt pre-tensioners may activate.
Air bags that unexpectedly deploy increase the risk of a crash or injury.
Chrysler will notify owners, and dealers will update the Occupant Restraint Control module calibration, free of charge. The recall began on September 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R23.
Campaign 15V460000 on NHTSA.gov
Air bags, frontalJul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.
This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The recall began on September 18, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R36.
Campaign 15V459000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Power train, automatic transmissionApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram 1500 4x4 vehicles manufactured January 24, 2014, through February 5, 2014. In the affected vehicles, the transmission case may have been improperly machined which can result in the park pawl not properly engaging when the transmission is in the 'Park' position.
If the park pawl does not properly engage, the vehicle may rollaway, increasing the risk of a crash and occupant or pedestrian injuries.
Chrysler will notify owners, and dealers will inspect and replace the transmission, as necessary, free of charge. The recall began on May 21, 2014. Owners may contract Chrysler at 1-800-853-1403. Chrysler's number for this recall is P13.
Campaign 14V161000 on NHTSA.gov
Electrical system, instrument cluster/panelOct 17, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 RAM 1500, 2500, and 3500 trucks manufactured July 1, 2013, through August 22, 2013. Randomly, the warning lights in the instrument cluster may fail to illuminate as designed.
Inoperative warning lights may not properly warn the driver of vehicle problems, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began on November 25, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N59.
Campaign 13V486000 on NHTSA.gov
Representative owner complaints
1,767 reports, newest first.
Steering, Aug 10, 2023
Complete loss of steering assist (electric power steering). A large number of vehicles experienced the same issue, but the dealer advised that there was not a factory recall. There were so many failures that aftermarket rebuilds were not available, as only hard parts were replaced during rebuilding. Circuit board failures were not repairable. I paid a RAM dealer over $4200 for repairs, and had to wait 2 months for parts, because so many had previously failed. I would like to see NTSB force a recall, and I would like to recover my repair cost, as the RAM factory is clearly responsible.
Steering, Engine, Aug 10, 2023
My truck has 87,000 miles. 1st my engine went out last month because of a known engine issue that Dodge is not owning up to on Hemi engines. 3 weeks later after replacing the engine my Power steering went out as I was driving causing it to be very hard to drive. These are both known issues with these trucks that recalls should in place for. I have spent close to $14,000 in one month fixing these issues Dodge should be paying for on a truck with only 87,000 miles.
Steering, Aug 9, 2023
My power steering suddenly stopped working while driving. Turned truck off and back on. Power steering was back. Started truck up the next day and power steering is completely off. I've read this is a consistent issue with 2014 ram 1500 trucks. Please get this fixed. It's extremely dangerous while driving
Steering, Aug 9, 2023
Steering assist light on dash blinks for two to three minutes at engine start. Steering wheel locked up. After a few minutes light goes out, steering works fine. This occurs every start up since fall 2022. Larry Miller dodge Tucson confirmed.
Steering, Aug 9, 2023
The contact owns a 2014 Ram 1500. The contact stated while driving 20 MPH, the steering wheel became stiff. No warning light was illuminated. The contact was able to drive to an independent mechanic. The independent mechanic was unable to determine the cause of the failure. The dealer had been made aware of the failure and the contact was informed that the vehicle was not included in a recall. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,200.
Steering, Aug 9, 2023
While on vacation in Canada, power steering went out. It came back once for less than a mile and went out again. I was told the remanufactured parts were on back order. Once I got the truck back to Missouri I was quoted $3440 for the part. I found it online from a dealer in McKinney Texas and repaired it myself for $1878. Several times as we limped the truck back to Missouri, my friend would have to help turn the wheel as we pulled into and out of tight turns.....going through towns, gas stations, etc. I do my own work on all my vehicles, so it was never looked at by my dealer. I ordered the parts from a Dodge dealer in McKinney Texas and repaired it myself. I had read people were having issues with intermittent steering. This was the first time for me. We pulled into the lodge, in Canada, to get a bag of ice. When my friend returned to the truck, I actually thought it had shut off because I couldn't turn the steering wheel to leave. Got it to the cabin and checked the fuse at the battery and all the wiring down to the EPS. Unhooked the battery and made sure all the connections were clean and when we put it back together the steering came back. Shut the truck off and later on when we went to leave the steering was out of it again.
Steering, Aug 9, 2023
Loss of powersteering assist on start up. Also loss of steering assist while driving down the road. Has even had no power assist when ambient temp under 32 F degrees out side.
Steering, Aug 8, 2023
Electric Power steering rack failed unexpectedly. Drove the truck to work in the morning and it was fine. Went to leave for home at the end of the day and it wasn't working. Dealer said it was bad and needed replaced and wanted $4000 to repair. The next day it suddenly started working, pulling out of parking spot at work, and almost hit a car next to me.
Steering, Aug 8, 2023
Power Steering seems to go in and out. This results in a loss of control of the vehicle.
Steering, Aug 8, 2023
Power Steering went out while exiting on high way. Steering went out and it was extremely hard to exit going 65mph. I have called every to find a new power steering and they are on back order.
Steering, Aug 8, 2023
Steering Rack Failure. Started inttermittenly then became undriveable.
Steering, Suspension, Wheels, Aug 8, 2023
At speeds over 65 mph the truck vibrates violently. We have had it to 3 different repairs places, new tire’s balanced, new front parts and it still vibrates.
Other or unspecified, Aug 8, 2023
Unknown… Steering wheel get tight and stiff as if it’s trying to pull in a different direction….
Steering, Aug 8, 2023
The contact owns a 2014 Ram 1500. The contact stated while parking the vehicle, the contact became aware that the power steering had failed. Additionally, the power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to repair the vehicle. The vehicle was then taken to the dealer, who informed the contact that the power steering module had failed and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Action Number: RQ23003 (Steering). The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
Engine and engine cooling, Fuel system, Diesel, Engine, Aug 7, 2023
The contact owns a 2014 Ram1500. The contact received notification of NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was not diagnosed or repaired. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The failure mileage approximately140,000. VIN tool confirms parts not available.
Engine and engine cooling, Fuel system, Diesel, Aug 7, 2023
The contact owns a 2014 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the contact was informed that the parts for the recall repairs were not yet available. No information on parts availability was provided. The contact stated that the manufacturer was made aware of the issue. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Fuel system, Diesel, Aug 7, 2023
The contact owns a 2014 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Steering, Aug 7, 2023
The contact owns a 2014 Ram 1500. The contact stated while driving approximately 55 MPH and towing a light RV trailer, the power steering failed. The contact stated no warning light was illuminated. The contact pulled off the road and turned off and restarted the vehicle; however, the vehicle failed to regain steering functionality. The contact stated that the failure was intermittent. The contact had taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 118,000.
Engine, Aug 6, 2023
On 07 May 2023, the engine temperature light came lite up on my 2014 Ram 1500 which has the Fiat Chrysler Pentastar 3.6L V6 engine. The engine had approximately 138,000 miles on it. The incident occurred while driving on a major interstate highway with three (3) other people in the vehicle. We were fortunate to have an exit close to where the incident occurred and we were able to get the truck off the highway. An independent service center was contacted and performed a diagnostic on the truck. They only code found at the time was for the engine temperature light. On 21 May 2023, the check engine light came on with no warning nor were there any previous or prior failures with the coolant system. A scan revealed a P0303 Cylinder 3 misfire was detected. On 25 May 2023, I replaced all six (6) spark plugs and coil packs. On 04 June 2023, the check engine light came on and a scan revealed a a P0303 Cylinder 3 misfire was detected. I made an appointment at Faulkner Ram Dodge dealership in Mechanicsburg, PA and was able to get the truck in until 07 July 2023. During the period 04 June 2023 through 06 July 2023, I did not drive the truck. On 07 July 2023, the dealership informed me the engine head gasket had blown, allowing coolant into cylinder 3 which was the cylinder that had shown up on the scan as the cylinder 3 misfire. The dealership indicated a new engine would be required to fix the problem. I ordered a rebuilt Fiat Chrysler Pentastar 3.6L V6 engine from Jasper Engines and it's currently being installed by one of their preferred engine installers. Upon doing research on the Fiat Chrysler Pentastar 3.6L V6 engine, the cylinder 3 misfire is a known issue and typically ends with a new engine being installed into the vehicle. There are no warnings or symptoms of the issue prior to failure. The dealership repair center indicates the issue was caused by a blown head gasket and a new engine is in order. This is exactly my same experience.
Fuel/propulsion system, Aug 3, 2023
Like the 2011,2012 rams, the front support strap for the gas tank failed. (The tank is being held on by a ratchet strap) Going to call a dealer for repair but heard the recall was extended to 2018:
Engine, Fuel/propulsion system, Aug 2, 2023
When driving vehicle with my with the check engine light appeared. We were on interstate and truck would not accelerate above 45-50 mph with intermittent surges. I called dealership and they took in my vehicle and replaced the Module Powertrain Control stating that would fix issue. After replacing MPC they check engine light was still not repaired. Dealership told me that fuel pump, fuel lines, intake manifold, and coolant leak needed to be repaired, I asked dealership if that would fix issue and they stated that they did not know and were working with Chrysler/Dodge/Ram to resolve. After a total of 7 weeks the repairs are still not completed. Prior to picking up vehicle I called FCA USA LLC and asked what was being done to get recalls repaired and received responses that repair solution has not been sent to dealerships and another stated parts were not available. I picked up truck and was told that I would need to add coolant every 3 days and not let the fuel level get low to keep fuel pump from failing. I spoke with FCA - Dodge ram and they stated they still do not have parts or a repair for the two recalls mention. In addition the coolant leak would not be repaired under warranty since I had the EGR and intake replaced as a recall due to a failure in 2021. They stated warranties do not apply to recall work. My concern is that they cannot fix the two outstanding year old recalls and have no direction for dealerships. How do I get these issues fixed?
Engine and engine cooling, Fuel system, Diesel, Jul 31, 2023
The contact owns a 2014 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, and the vehicle was coasted off the roadway. The vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who related the failure to NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling). The VIN was included; however, the part to do the recall repair was not yet available. The contact also received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was 100,000.
Power train, Engine, Fuel/propulsion system, Jul 29, 2023
This is the second attempt reporting this issue with this vehicle and I have not received any response. This vehicle has recalls and was sold with recalls, in which I find this highly irresponsible from all angles. You can see for yourself the safety risks, it is very clear it is a safety hazard issue. Yes, the vehicle has been looked at and we have the proper paperwork and also, yes, warning lights have come on and they were checked and dismissed as “normal.” It is not normal, nor is it safe, nor is this acceptable. Not a single person, manufacturer, even cares to fix this problem that did not occur on our behalf, it is due to horrible manufacturing. How these vehicles are allowed to be sold blows my mind.
Suspension, Fuel/propulsion system, Jul 27, 2023
Air suspension system fails causing dangerous driving condition. This is an ongoing issue which began periodically when temperatures dropped below 32 degrees. Now it is occurring more frequently causing the vehicles steering and stability to be compromised. Fuel tank strap failed due to heavy rust causing one end of tank to drop and scrap on the road surface. Potential safety and fire hazard.
Engine and engine cooling, Fuel system, Diesel, Jul 24, 2023
The contact owns a 2014 Ram 1500. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, the contact stated the vehicle failed to start. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000. VIN tool confirms parts not available.