2015 Ram 1500
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,448 owner complaints filed for this model year. This is the 4th highest complaint count among 17 1500 model years with reports.
Of the 2015 reports, 79 involved a crash and 58 involved a fire. 52 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Air bags, side/window, curtain, inflatorAug 12, 2021
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
A separated inflator end cap or inflator rupture can allow compressed gas to escape, resulting in the end cap or other components being propelled into the vehicle, increasing the risk of injury or crash.
Dealers will inspect and replace as necessary, the SABIC assemblies, free of charge. Interim owner notification letters were mailed on October 4, 2021. Owner notification letters were mailed on May 26, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y55.
Campaign 21V632000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Oct 24, 2019
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
Chrysler will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. The recall began April 16, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB1.
Campaign 19V757000 on NHTSA.gov
Latches/locks/linkages, tailgate, latchMay 9, 2019
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.
Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.
Campaign 19V347000 on NHTSA.gov
Structure, body, tailgateJul 27, 2018
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.
Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U74.
Campaign 18V486000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Campaign 17V821000 on NHTSA.gov
Air bagsMay 9, 2017
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
If the rollover side curtain air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a crash that necessitates activation of these safety systems.
Chrysler will notify owners, and dealers will update the ORC software, free of charge. The recall began June 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T25.
Campaign 17V302000 on NHTSA.gov
EquipmentMay 16, 2016
Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.
If the seat cover impedes the air bag deployment, the seat thorax air bags may not provide adequate protection in the event of a crash, increasing the risk of a injury.
Chrysler will notify owners to remove the front seat covers and return them for a full refund. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S30.
Campaign 16E041000 on NHTSA.gov
Steering, electric power assist systemMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram 1500 trucks manufactured January 22, 2015, to September 13, 2015. Contamination on the Electric Power Steering (EPS) control circuit board may cause a short and result in the loss of power steering assist.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required, especially at lower speeds, increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will replace the EPS unit, free of charge. The recall is expected to begin on May 16, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S19.
Campaign 16V167000 on NHTSA.gov
Power train, axle assembly, axle shaftOct 15, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram 1500 trucks manufactured June 17, 2015, to September 28, 2015. The affected vehicles may have been built with rear axles that were incorrectly heat treated.
If the rear axle shaft was not properly heated treated, it may fracture and a wheel separation could occur, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the vehicles and replace the axle assemblies, as necessary, free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R59.
Campaign 15V661000 on NHTSA.gov
Air bags, side/windowAug 21, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 Quad Cab trucks manufactured August 26, 2013, to August 8, 2015. The affected vehicles are equipped with side air bag inflatable curtains (SABIC) that may not fully overlap the C-pillars in the event of a vehicle crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
In the event of a vehicle crash, if a SABIC does not inflate as intended, there is an increased risk of injury to the rear seat occupant.
Chrysler will notify owners, dealers will inspect the right and left side air bag inflatable curtains (SABIC) for proper orientation and a foil patch will be installed on both sides of the headliner. One or both of the air bag inflatable curtains (SABIC) will be replaced if necessary. The recall began on October 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R47.
Campaign 15V534000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesAug 14, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 diesel 4x2 trucks manufactured August 8, 2013, to July 2, 2015. The affected vehicles have a battery harness that may rub against the frame bracket for the right engine mount resulting in an electrical short.
If the harness shorts, the vehicle may stall and there is an increased risk of a fire.
Chrysler will notify owners, and dealers will inspect the vehicles to confirm that the battery harness is correctly routed and secured. Any harness that shows evidence of wear will be replaced. These repairs will be performed free of charge. The recall began on October 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R43.
Campaign 15V517000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsJul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, and 3500 trucks manufactured June 20, 2012, to January 26, 2015. In the affected vehicles, the side impact sensor calibrations may be overly sensitive, and as a result, the side air bag inflatable curtains and seat air bags may unexpectedly deploy and the seat belt pre-tensioners may activate.
Air bags that unexpectedly deploy increase the risk of a crash or injury.
Chrysler will notify owners, and dealers will update the Occupant Restraint Control module calibration, free of charge. The recall began on September 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R23.
Campaign 15V460000 on NHTSA.gov
Representative owner complaints
1,448 reports, newest first.
Suspension, Oct 8, 2020
THE VEHICLE SUSPENSION FAILS AT RANDOM TIMES AND THE TRUCK BOUNCES VIOLENTLY, BUT NOT ALL CORNERS OF THE VEHICLE, WHICH CAUSES ALMOST UNCONTROLLABLE SWERVING. THE SUSPENSION THEN RIDES ON THE BUMP STOPS AND HITS ALL BUMPS VERY HARD. SOMETIMES YOU CAN STOP, SHUT DOWN AND RESTART, LET THE VEHICLE IDLE FOR A FEW MINUTES AND IT WILL SOLVE THE PROBLEM TEMPORARILY. YOU NEVER KNOW WHEN IT'S GOING TO HAPPEN AND IT CAN HAPPEN VERY SWIFTLY. SO FAR I'VE MANAGED TO CONTROL IT, BUT AM AFRAID THAT SOMETIME WHEN TOWING MY TRAVEL TRAILER IT WILL CAUSE LOSS OF CONTROL AND BE THE CAUSE OF AN ACCIDENT WITH POSSIBILITY OF SERIOUS INJURIES. I SELECTED A DATE BELOW, BUT IT HAS HAPPENED AT LEAST 10 TO 20 TIMES! YOU DON'T GET THE OPTION TO PICK MULTIPLE DATES. I HAVE TALKED TO SEVERAL RAM DEALERS AND NONE SEEM TO HAVE ANY IDEA WHAT TO DO ABOUT IT. FIAT CHRYSLER MUST ADDRESS THIS ISSUE BEFORE SOMEONE IS KILLED OR VERY SERIOUSLY INJURED. I HAVE NO DOCUMENTATION BECAUSE THE DEALERS ADMIT THEY HAVE NO IDEA, SO I HAVEN'T TAKE IT IN. ONLINE FORUMS FOR RAM INDICATE THAT THERE ARE MANY TRUCKS EXHIBITING THESE SYMPTOMS. ONCE WHEN IT HAPPENED I WAS TOWING MY TRAVEL TRAILER (APPROXIMATELY 6,000 LBS.) AND IT SWERVED SO VIOLENTLY THAT MY WIFE SCREAMED AND THOUGHT WE WERE GOING TO CRASH!
Suspension, Oct 8, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL BANGING SOUND DETECTED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE CONTACT CALLED ADDY'S HARBOR DODGE RAM FIAT (4849 US-501, MYRTLE BEACH, SC 29579, (843) 492-7348) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THE FAILURE WAS LIKE THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 15V661000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 67,500.
Steering, Oct 7, 2020
2 DIFFERENT TIMES WHEN I START MY TRUCK THERE IS NO POWER STEERING, TOOK TO DEALERSHIP AND THEY CANNOT FIND A PROBLEM. THERE IS A RECALL ON SOME TRUCKS SAME YEAR AND MAKE BUT MY TRUCK'S VIN # DOES NOT FALL WITHIN RECALL #'S ALTHOUGH IT IS HAVING SAME PROBLEM AS RECALL- COMPANY WILL NOT COVER.
Engine, Oct 5, 2020, fire
THE VEHICLE ENGINE GOT ON FIRE. THE CAUSE WAS A DEFECT ON DIESEL EGR COOLER.
Power train, Oct 5, 2020, crash
ON SEVERAL OCCASIONS ONCE THE TRUCK IS PUT IN PARK IT WILL JUMP INTO REVERSE. THIS HAS CAUSED TWO ACCIDENTS. THE FIRST ONE CAUSED DAMAGE TO MY GARAGE DOOR, AND THE SECOND ONE CAUSED DAMAGE TO SOMEONE'S VEHICLE.
Engine, Sep 30, 2020
MY RAM 1500 TRUCK HEMI ENGINE STARTED WITH A TICKING SOUND, THEN DEVELOPED INTO A STALLING ISSUE AND A CHECK ENGINE LIGHT DISPLAY. THE DODGE RAM DEALER SAID IT IS AN ISSUE WITH THE ENGINE LIFTERS AND REQUIRES THE DISMANTLING OF THE ENTIRE ENGINE TO FIX. THE SERVICE WRITER ADVISED ME THAT THIS WAS A DANGEROUS CONDITION, AND IF NOT REPAIRED THE ENGINE WOULD BLOW UP! I DID SOME RESEARCH AND THIS ISSUE IS RAMPANT OF THE RAM TRUCKS WITH THE HEMI ENGINE. THERE ARE MANY VIDEOS ON YOUTUBE DISCUSSING THIS PROBLEM, AND THE MECHANICS ON THESE VIDEOS SAY THAT THIS PROBLEM IS EXTREMELY WIDESPREAD. THE REPAIR WOULD COST OVER $ 6,000. I HAVE SAVED SOME OF THE VIDEOS AND WILL GLADLY SHARE THEM WITH YOU IF NEEDED.
Engine, Sep 29, 2020
SEVERAL EXHAUST MANIFOLD TO ENGINE BOLTS HAVE BROKEN.
Engine, Sep 29, 2020, fire
TL* THE CONTACT OWNED A 2015 RAM 1500 ECO DIESEL. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER:19V757000(ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER HENDRICK CHRYSLER DODGE JEEP RAM FIAT WILMINGTON (219 S COLLEGE RD, WILMINGTON, NC 28403). WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL. THE CONTACT STATED WHILE DRIVING ABOUT 55 MPH, THE CHECK ENGINE ILLUMINATED. THE CONTACT STATED HE STOPPED AND CHECKED THE VEHICLE AND SAW NO VISIBLE ISSUES SO HE CONTINUED TO DRIVE HOME. THE CONTACT STATED WHEN HE PULLED INTO HIS DRIVEWAY THE BRAKES FAILED WITHOUT WARNING. THE CONTACT STATED WHEN THE VEHICLE STALLED HE GOT OUT AND NOTICED SMOKE COMING FROM THE ENGINE. THE CONTACT STATED HE TRIED TO PUT THE FIRE OUT HIMSELF WITH A FIRE EXTINGUISHER. HOWEVER, THE FIRE DEPARTMENT WAS CALLED AND PUT THE FIRE OUT. THE CONTACT STATED THE VEHICLE WAS AT HIS RESIDENCE AND CURRENTLY WAITING FOR THE INSURANCE ADJUSTER. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Engine and engine cooling, Sep 28, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED BOB RICHARDS CHRYSLER DODGE JEEP RAM (1666 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829; (803) 663-9500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE THROTTLE FAILURE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 114,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Seats, Sep 25, 2020
I NOTICED A STALE SMELL COMING FROM THE BACK OF THE CAB THAT WOULD COME AND I WOULD ENCOUNTER A STALE SMELL THAT WOULD COME AND GO AWAY. I GOOGLED THESE IF ANYONE ELSE WITH THE SAME TRUCK WAS HAVING THIS ISSUE. I CAME ACROSS SOMEONE AND THEY STATED TO CHECK UNDERNEATH THE BACK SEAT AND SURE ENOUGH IT WAS WET FROM LEFT TO RIGHT. I THINK IT IS COMING FROM THE THE REAR BODY EXHAUST VENTS THAT ARE NOT SEALING PROPERLY.
Engine, Sep 17, 2020, fire
TL* THE CONTACT OWNED A 2015 RAM 1500. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING AT 70 MPH, AN ABNORMAL ODOR APPEARED AS FLAMES WERE UNDER THE HOOD. THE DRIVER MERGED TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE WHEN IT ENGULFED IN FLAMES. THE DRIVER SUSTAINED MINOR BURNS TO BOTH LEGS. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO THE CONTACTS HOUSE WHERE IT WAS PENDING AN INSPECTION BY THE INSURANCE COMPANY. THE DEALER BUCKALEW CHEVROLET (1100 I-45 S, CONROE, TX 77301) WAS CONTACTED WHERE THE CONTACT PURCHASED THE VEHICLE ON AUG 7,2020 AND INFORMED THE CONTACT THAT THE REPAIR WAS PREVIOUSLY COMPLETED FOR NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT A TECHNICIAN WOULD COME OUT TO HIS RESIDENTS BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.*DT*JB
Electrical system, Exterior lighting, Other or unspecified, Sep 17, 2020
WATER IS LEAKING INTO THE LEFT HEADLIGHT HOUSING WHICH CAUSES THE TURN SIGNAL TO MALFUNCTION, SIGNIFICANT FOGGING AND CONDENSATION IN THE HEADLIGHT ASSEMBLY UNIT WHICH REDUCES VISIBILITY FROM THE HEADLIGHT AND CAUSES AN ERROR MESSAGE. THIS ISSUE IS CONSTANT SINCE IT BEGAN AND HAS NOT IMPROVED. THIS IS VERY UNSAFE AND IS A DEFECT IN THE DESIGN OR MANUFACTURE OF THE VEHICLE.
Structure, Sep 16, 2020
UNABLE TO OPEN THE DRIVERS DOOR FROM THE INSIDE. CHEAP DESIGN CABLE AT THE HANDLE BROKE. VERY COMMON PROBLEM. THIS IS A SAFETY CONCERN NOT BEING ABLE TO GET OUT IN THE EVENT OF A WRECK OR FIRE. I WAS JUST TRYING TO GET OUT AFTER PARKING. NO TRAMA OR DAMAGE.
Engine, Sep 10, 2020
AN ISSUE WAS NOTICED WITH MY 2015 RAM ECODIESEL BECAUSE OF A LARGE AMOUNT OIL WAS POURING OUT FROM UNDER THE TRUCK WHILE BRIEFLY STOPPED AT A STORE. ONCE THE ISSUE WAS NOTICED, THE ENGINE WAS IMMEDIATELY STOPPED. UPON INVESTIGATION, IT WAS DISCOVERED THAT OIL WAS POURING OUT OF THE COOLANT RESERVOIR OVERFLOW AND IT WAS NOTICED THAT THE RESERVOIR WAS FULL OF OIL. THE VEHICLE WAS TOWED FOR SERVICE TO PREVENT THE POTENTIAL OF COOLANT GETTING INTO THE ENGINE OIL PAN AND/OR TO PREVENT THE ENGINE FROM LOSING OIL PRESSURE AND/OR ALL OIL. UPON RESEARCH ONLINE, IT WAS NOTICED THAT THERE WERE SEVERAL PEOPLE THAT HAD A SIMILAR ISSUE WITH THE RAM ECODIESEL ENGINE HAVING OIL COOLER FAILURES. IT WAS CONFIRMED BY THE MECHANIC THAT THE OIL COOLER HAD FAILED IN MY RAM ECODIESEL ENGINE AS WELL. WITH ALL OF THE POSTINGS DISCOVERED ONLINE REGARDING FAILED OIL COOLERS ON THE RAM ECODIESEL ENGINES, IT IS BELIEVED THAT THERE IS A DESIGN/MANUFACTURING FLAW ASSOCIATED WITH THE OIL COOLER ON THESE ENGINES. THERE HAVE BEEN MANY ISSUES WITH THE RAM ECODIESEL ENGINES AND I BELIEVE THAT THIS IS ANOTHER ISSUE THAT SHOULD BE REMEDIED BY THE MANUFACTURER. INCLUDING INSTALLATION OF A NEW OIL COOLER, NEW COOLANT HOSES, RENTAL CAR, AND TOWING, THIS ENTIRE ISSUE COST ME $2,128.52.
Steering, Sep 2, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS POWER STEERING ASSIST. AN UNKNOWN WARNING LIGHT ILLUMINATED AND FLASHED ON THE INSTRUMENT PANEL. THE CONTACT WAS UNAWARE OF WHICH WARNING LIGHT WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO THE NEAREST INDEPENDENT MECHANIC WHERE IT WAS NOTED THAT THERE WERE THREE UNRELATED RECALLS ON THE VEHICLE. THE CONTACT CALLED SEVERAL DEALERS INCLUDING BOB ALLEN DODGE LOCATED AT 725 MAPLE AVE, DANVILLE, KY 40422, (866-403-8148, WHO STATED THAT THERE WAS NO RECALL ON THE VEHICLE ASSOCIATED WITH THE STEERING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Air bags, Sep 1, 2020, crash
RE COMPLAINT 11352509 ---- CDR REPORT FROM THE MODULE DOWNLOAD IS ATTACHED - IT DOES NOT LOOK LIKE IT WAS ATTACHED TO THE PRIOR FORM I SUBMITTED.*DT*JB
Air bags, Sep 1, 2020, crash
IN THIS TRUCK, WHICH WE ARE TOLD WAS NOT COVERED IN FCA'S RECALL, THE ROLLOVER ACTIVATED AIR CURTAIN WAS NOT SIGNALED TO DEPLOY IN A VERY CLEAR HIGHWAY SPEED ROLLOVER, AND THE MODULE DOWNLOAD REPORT SHOWS THE CRASH EVENT AND THE 2 PRIOR, IDENTICAL DATA FOR EACH, AND NONSENSE PRE-CRASH DATA FOR THINGS LIKE SUCH AS THE WHEELS NOT TURNING, 0 VEHICLE SPEED, 0 RPMS.*DT*JB SEE ALSO ODI 11352512.*DT*JB*JB
Engine, Aug 28, 2020, fire
TL* THE CONTACT OWNED A 2015 RAM 1500. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE CONTACT TOOK THE VEHICLE TO THREE SEPARATE DEALERS AND THEY COULD NOT FIND ANYTHING WRONG. THEY SAID NOT TO WORRY ABOUT THE CHECK ENGINE LIGHT UNLESS IT STARTED TO BLINK. THE VEHICLE LOST POWER WHILE TRAVELLING UP A HILL AND DEALER ADVISED THE CONTACT TO TURN OFF THE VEHICLE AND RESTART TO REBOOT THE COMPUTER TO REGAIN POWER. THE OIL PRESSURE LIGHT ALSO CAME ON. THE VEHICLE WAS TAKEN TO THE DEALER HOMETOWN MOTORS CHRYSLER DODGE JEEP (602 HIGHWAY 95, WEISER, ID 83672 208-549-6020) AND THEY RAN A CHECK ON THE COMPUTER. THEY SAID THERE WAS A LEAK FROM THE EXHAUST BUT RESCHEDULED THE APPOINTMENT FOR THE FOLLOWING WEEK. THE CONTACT'S WIFE WAS DRIVING THE VEHICLE AND IT BACKFIRED THEN BLACK SMOKE CAME OUT BOTH TAIL PIPES. THE VEHICLE WAS PULLED OVER AND FLAMES CAME OUT OF THE HOOD. THE VEHICLE BURNT TO THE GROUND. THE MANUFACTURER HAD AN INDEPENDENT INSPECTOR CHECK THE WRECKAGE AND ABSOLVED THEMSELVES AND THE DEALER OF ANY FAULT. THERE WERE NO INJURIES AND A POLICE INCIDENT REPORT WAS FILED. THE CONTACT'S WERE WAITING FOR A SETTLEMENT FROM THEIR INSURANCE COMPANY. THE FAILURE MILEAGE WAS 88,000.
Other or unspecified, Aug 25, 2020
KEY FOB WILL NOT START ENGINE. IF YOU UNLOCK DOORS & BEGIN PROCESS AGAIN, IT USUALLY STARTS. FOB BATTERY HAS BEEN CHANGED SO WEAK BATTERY NOT LIKELY THE PROBLEM. PROBLEM BEGIN BEGAN ABOUT A MONTH AGO.HAPPENS A COUPLE TIMES EA WEEK.
Power train, Engine, Aug 25, 2020
PURCHASED NEW: 08/03/2015 FIRST ENGINE FAILED 4/27/18 (WAS REPLACED UNDER WARRANTY) TRAVELING 65MPH ON I-495 BELTWAY AND IN THE SPAN OF 10 SECONDS, ALL DASH LIGHTS CAME ON, THE ENGINE MADE A TERRIBLE GRINDING NOISE, AND IT COMPLETELY DIED ON THE SHOULDER. EMISSIONS SETTLEMENT: 05/2019 (100K WARRANTY INFO FROM DATE OF EMISSIONS SOFTWARE UPDATE). DRASTIC LOSS IN MPG (5MPG), POWER, AND TURBO LAG AFTER EMISSION SOFTWARE UPDATE. SECOND ENGINE FAILED: 8/03/2020. TRAVELING 65MPH ON I-83. NO LIGHTS, ONLY A ENGINE KNOCKING SOUND. REROUTED TO DEALER 1 MILE AWAY, AND IT COMPLETELY DIED 1/2 MILE LATER. MAJOR RECALLS OVER THE SHORT LIFE OF THIS TRUCK, AND NOW FCA IS POTENTIALLY UNWILLING TO COVER THE COST OF THE 3RD ENGINE, EVEN THOUGH IT ONLY HAS ~30K MILES ON IT. DEALERSHIP TOLD ME IN WRITING THE BLOWN ENGINE WAS COVERED UNDER WARRANTY AND THAT THE NEW ENGINE WAS ON ORDER. THEN THEY TOLD ME THE FOLLOWING DAY THAT IT WAS NOT COVERED OR ORDERED. THE PART WARRANTY IS 2 YEARS (FOR A DIESEL ENGINE), WHICH I MISSED BY 2 MONTHS. I'VE ONLY BEEN DRIVING 1 WEEK OUT OF THE MONTH DURING COVID, SO THIS RECENT PROBLEM WOULD HAVE HAPPENED INSIDE THE 2-YEAR PART WARRANTY IF COVID HAD NOT HAPPENED. NOW I'M SPENDING MY OWN TIME AND MONEY TO PAY THE DIAGNOSTIC AND TOWING FEES FOR A 2ND RAM DEALERSHIP TO DO A FULL ENGINE TEARDOWN. I ALSO DON'T HAVE ANOTHER VEHICLE, SO I HAVE HAD TO TAKE PERSONAL DAYS AT WORK WHEN I CAN'T BORROW VEHICLES FROM FAMILY. I PROVIDED FCA A LINK TO A FOLDER CONTAINING EVERY SERVICE RECORD, PURCHASE DATA AND PREVIOUS CONVERSATIONS WITH VARIOUS DEALERS WHEN THE 1ST ENGINE BLEW AS WELL AS THE EMISSIONS SETTLEMENT. FCA CASE MANAGERS HAVE BEEN FRIENDLY AND POLITE, BUT NO ONE SEEMS TO THINK THERE IS ANYTHING THAT CAN BE DONE TO FIX THIS PROBLEM.
Engine, Aug 21, 2020
HELLO I JUST SAW THE RECALL FOR.THE RAM 1500 NO :20V-475 WHICH IS A COMMON FAILURE PART ON THOSE TRUCK. ANOTHER MAJOR FAILURE PART ON THOSE TRUCK IS THE MAIN BEARING ON THE CRANKSHAFT. WHEN THEY FAIL THE BASE OF.THE MOTOR EXPLODE AND IS A TOTAL LOSS. FCA ADMITTED THE PROBLEM WHEN THEY CHANGE THE OIL GRADE. BUT THEY STILL FAIL ALOT. WHEN THEY FAIL THE TRUCK ALSO LOST ALL THE POWER SINCE THE ENGINE SUDDENTLY STOP WORKING AND SEND PIECE FLY UNDER THE TRUCK RISKING INJURY OTHER PEOPLE FOLLOWING. THEY ARE SEVERAL BEARING FAILURE OF THOSE ECODIESEL ENGINE. I DIDNT EXPERIENCE THIS BUT ONLINE THOSE BEARING ARE REFERED AS TICKING BOMB. NOBODY KNOW WHEN THEY FAIL, BUT THEY WILL EVENTUALLY. SOME PEOPLE HAD THIEIR MOTOR CHANGED UP TO THREE TIME. MOST OF THEM ARE 14-15 TRUCK SINCE THEY RUN ON OLD OIL SPECIFICATION. BUT THE 16-18 STILL FAIL . ACCORDING TO A STUDY ON A FAILED ENGINE , ITS SUPPOSED DUE TO A LACK OF BEARING LUBRIFICATION. THE OIL KEY AND HOLE GET CLUGGED ( MOSTLY BY SOOT PROBABLY FROM THE EGR ) SO THE BEARING WONT GET LUBRICATED , OVERHEAT, FAILED SEND THE PISTON AND ROD INTO THE OIL PAN, WHICH RESULT OF A CATASTROPIC FAILURE SEND OIL AND PARTS ON THE ROAD SOMETIME AT HIGHEAY SPEED, WHICH RESULT AS A PARTIAL BRAKE AND STEERING LOSS. SOME FAILED AT HIGHER MILLAGE SUCH AS 90 000 MILES AND SOME FAIL UNDER 20 000 MILES
Power train, Engine, Aug 17, 2020, fire
WHILE DRIVING ON THE FREEWAY PULLING A SMALL 16 FT. CAMPER (I77 NB, MM ~68 IN NORTH CAROLINA), I NOTICED A LOSS OF ENGINE POWER AND CHECK ENGINE LIGHT ILLUMINATED ALONG WITH OTHER WARNING LIGHTS, I TRIED THE ACCELERATOR AND THE ENGINE DID NOT RESPOND. I WAS ABLE TO PULL SAFELY ONTO THE SHOULDER AND POPPED THE HOOD WHERE I NOTICED FLAMES. I TOLD MY FAMILY TO EXIT THE VEHICLE AND TRIED TO EXTINGUISH THE FLAMES (WITH A FIRE EXTINGUISHER FROM MY CAMPER) TO NO AVAIL. WE CALLED 911 AND WAITED FOR THE FIRE CREW TO ARRIVE. THE VEHICLE IS A COMPLETE LOSS. THERE IS A RECALL ON THE VEHICLE (19V-757) REGARDING EGR ISSUES AND POTENTIAL FOR ENGINE FIRE. THE VEHICLE WAS IN THE LOCAL DEALER AND HAD THE RECALL PERFORMED ON MAY 18TH. THE RECALL WAS LISTED AS COMPLETE AND INSPECTED, HOWEVER AFTER REPORTING THE INCIDENT TO FCA, THE STATUS OF THE RECALL ON MY VEHICLE HAS BEEN CHANGED TO OPEN. ATTACHED YOU WILL SEE PHOTOS OF THE SHOP VISIT SHOWING RECALL COMPLETION. I ALSO HAVE A SCREEN SHOT OF THE INITIAL VIN LOOK UP ON 8/8/2020 SHOWING THE RECALL COMPLETED, HOWEVER THERE IS NOW AN UPDATE SHOWING THE RECALL AS OPEN, UPDATED ON 8/17/2020. THERE WERE NO INJURIES AS A RESULT OF THIS INCIDENT, HOWEVER I WAS QUICK TO EXIT THE VEHICLE, OBSERVE THE FIRE AND TELL MY FAMILY TO EXIT. I REPORTED THE INCIDENT TO FCA CASE [XXX] WHO HAVE SENT OUT AN INVESTIGATOR TO THE VEHICLE. FCA TODAY ISSUED ME A STATEMENT SAYING THE INFORMATION AT HAND DOES NOT PERMIT THEM TO ASSOCIATE THE FIRE WITH A MANUFACTURING OR ASSEMBLY ERROR. GIVEN THE GRAVITY OF THE FIRE, DAMAGE TO MY VEHICLE AND POTENTIAL INJURY TO PEOPLE I FEEL THAT IF THE CAUSE CANNOT BE ASCERTAINED OR CORRECTED IT SHOULD BE REPORTED AS A POTENTIAL SAFETY ISSUE FOR FURTHER INVESTIGATION.*DT*DT*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB*DT*JB
Service brakes, Aug 17, 2020
RIGHT FRONT BRAKE CALIPER LOCKED UP CAUSING FRONT WHEEL TO SMOKE AND CREATE FIRE RISK. LEFT FRONT CALIPER LOCKED UP 10 MONTHS AGO CAUSING THE SAME PROBLEM WITH HEAVIER SMOKE. I FILED A REPORT LAST YEAR FOR THE LEFT FRONT CALIPER.
Engine, Fuel/propulsion system, Aug 14, 2020
I ALMOST GOT T BONED/HIT BY A CAR WHEN I PULLED OUT INTO TRAFFIC AND THE TRUCK LAGGED AND FINALLY PICKED UP SPEED. THEN MY HUSBAND ALMOST GOT US T BONED/HIT WHEN HE PULLED OUT AND THE TRUCK LAGGED AGAIN AND WOULD NOT PICK UP. I HAD ENOUGH TIME TO YELL AT HIM TO GO AND HE SAID" I'M TRYING, I'M PUSHING THE ACCELERATOR BUT IT WON'T GO." THERE WAS A SAFE DISTANCE IN BOTH INSTANCES TO NORMALLY PULL OUT BUT THIS TRUCK IS A REAL DANGER TO DRIVE. I THOUGHT I WAS CRAZY AND JUST TRYING TO GET USED TO THE VEHICLE I HAD JUST PURCHASED. NEXT OCCURRENCE, I HAD MY CHILDREN IN THE TRUCK WITH ME AND WE HAD PICKED UP DINNER AND MILKSHAKES. I WAS GOING UP A SMALL HILL AND THE TRUCK LAGGED, YET AGAIN, WHEN IT DID PICK UP IT SPILLED THE MILKSHAKES IN MY SONS LAP. HE WAS EXTREMELY DISAPPOINTED AND MY DAUGHTER WAS TOSSED BACK IN THE REAR SEAT. THIS VEHICLE IS DANGEROUS AND I TOTALLY REGRET BUYING IT. I FEEL LIKE THIS WAS A HUGE MISTAKE. TO ADD INSULT TO INJURY, IT HAD A VERY LOUD FAN NOISE THAT I WAS CONCERNED ABOUT. NOW IT SMELLS LIKE AN ANTIFREEZE LEAK BUT I CAN NOT FIND IT. THE TEMP RAN HOT AND I IMMEDIATELY PULLED OVER. I DISCOVERED THE ANTIFREEZE LOOKED LOW, WE ADDED ANTIFREEZE. THE OIL WAS JUST CHANGED BY THE DEALER WHEN I PURCHASED IT. NO FLUIDS SHOULD BE LOW. THIS WAS A GIGANTIC MISTAKE OF A PURCHASE. NOW THAT I SEE THERE IS A RECALL, I ASSUME WE WILL DIE BY GETTING HIT BY ANOTHER VEHICLE OR WE WILL DIE BY FIRE, TAKE YOUR PICK! I WAS A HUGE DODGE FAN SINCE I OWNED A 3500 BEFORE, THIS TRUCK CAN NOT HOLD A CANDLE TO MY OLD DODGE. I AM EXTREMELY DISAPPOINTED IN THE ECO DIESEL!!
Steering, Aug 10, 2020
WHILE DRIVING THE VEICHLE WHEN TRYING TO MAKE A TURN ALL ASSIST WAS GONE.