2016 Ram 1500
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,544 owner complaints filed for this model year. This is the 2nd highest complaint count among 17 1500 model years with reports.
Of the 2016 reports, 91 involved a crash and 36 involved a fire. 73 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Air bags, side/window, curtain, inflatorJan 16, 2025
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.
Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.
Campaign 25V010000 on NHTSA.gov
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Air bags, side/window, curtain, inflatorAug 12, 2021
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
A separated inflator end cap or inflator rupture can allow compressed gas to escape, resulting in the end cap or other components being propelled into the vehicle, increasing the risk of injury or crash.
Dealers will inspect and replace as necessary, the SABIC assemblies, free of charge. Interim owner notification letters were mailed on October 4, 2021. Owner notification letters were mailed on May 26, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y55.
Campaign 21V632000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Oct 24, 2019
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
Chrysler will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. The recall began April 16, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB1.
Campaign 19V757000 on NHTSA.gov
Latches/locks/linkages, tailgate, latchMay 9, 2019
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.
Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.
Campaign 19V347000 on NHTSA.gov
Structure, body, tailgateJul 27, 2018
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.
Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U74.
Campaign 18V486000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Campaign 17V821000 on NHTSA.gov
Air bagsMay 9, 2017
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
If the rollover side curtain air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a crash that necessitates activation of these safety systems.
Chrysler will notify owners, and dealers will update the ORC software, free of charge. The recall began June 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T25.
Campaign 17V302000 on NHTSA.gov
Power train, driveline, differential unitMar 23, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 1500 trucks. The differential pin retaining screw may come loose while driving, potentially causing the differential to break or lock up.
A broken or locked up differential may result in a loss of motive power and possibly a loss of vehicle control. Either scenario increases the risk of a crash.
Chrysler will notify owners, and dealers will inspect and replace the differential retaining pin, free of charge. The recall began April 24, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T20.
Campaign 17V198000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 16, 2016
Chrysler (FCA US LLC) is recalling certain 2016 RAM 1500 trucks manufactured February 19, 2016, to March 3, 2016. The front halfshafts may have been incorrectly manufactured causing them to fracture without warning.
A fractured halfshaft may damage underbody components and create road debris, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace both front halfshafts, free of charge. The recall began on July 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S32.
Campaign 16V301000 on NHTSA.gov
EquipmentMay 16, 2016
Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.
If the seat cover impedes the air bag deployment, the seat thorax air bags may not provide adequate protection in the event of a crash, increasing the risk of a injury.
Chrysler will notify owners to remove the front seat covers and return them for a full refund. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S30.
Campaign 16E041000 on NHTSA.gov
Steering, electric power assist systemMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram 1500 trucks manufactured January 22, 2015, to September 13, 2015. Contamination on the Electric Power Steering (EPS) control circuit board may cause a short and result in the loss of power steering assist.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required, especially at lower speeds, increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will replace the EPS unit, free of charge. The recall is expected to begin on May 16, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S19.
Campaign 16V167000 on NHTSA.gov
Tires, temporary/emergency spare tireOct 16, 2015
Chrysler (FCA US LLC) is recalling certain model year 2016 Ram 1500 trucks with a 5.7L engine and dual exhaust manufactured August 3, 2015, to August 10, 2015. The affected vehicles may be missing a heat shield for the spare tire.
Without a heat shield, heat from the exhaust system may damage the spare tire. When used, the damaged tire may have a tread separation or side wall rupture, resulting in a loss of control and an increased risk of a crash.
Chrysler will notify owners, and dealers will install a spare tire heat shield if the vehicle is missing one. Vehicles that have already been sold with an excess of 50 miles will also have their spare tires replaced. These repairs will be performed free of charge. The recall began on December 2, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R58.
Campaign 15V663000 on NHTSA.gov
Power train, axle assembly, axle shaftOct 15, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram 1500 trucks manufactured June 17, 2015, to September 28, 2015. The affected vehicles may have been built with rear axles that were incorrectly heat treated.
If the rear axle shaft was not properly heated treated, it may fracture and a wheel separation could occur, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the vehicles and replace the axle assemblies, as necessary, free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R59.
Campaign 15V661000 on NHTSA.gov
Representative owner complaints
1,544 reports, newest first.
Power train, Jun 1, 2017
I HAVE A 2016 RAM 1500 ECO DIESEL. TRUCK NOW HAS 16K ON IT AND HAVE HAD IT SINCE NEW 08/05/16. TRUCK WENT TO THE DEALER AT ITS FIRST SERVICE 7,138 AND FLUID LEAK. TRANSMISSION WAS REPAIRED FOR A LEAK AT THE TRANSFER TUBES BETWEEN HEAT EXCHANGER AND TRANSMISSION CASE 09/25/2016. TRUCK WENT IN FOR SERVICE 14,381 AND AGAIN TRANSMISSION LEAK NEEDED TO BE FIXED. TRANSMISSION PAN GASKET DRAIN PLUG AND FLUID REPLACED 02/01/17. TRUCK IN NOW AT 16,235 05/31/2017 AND IS GOING IN AGAIN FOR A TRANSMISSION LEAK.
Other or unspecified, May 30, 2017
I WAS IN PARK GOT OUT OF TRUCK WHILE IT WAS RUNNING, WENT INTO HOUSE FOR ABOUT 30 MINUTES AND THEN CAME BACK OUT AND WAS USING A DUMP RENTAL TRAILER WITH 3.8TONS OF ROCK. WENT TO LIFT WITH REMOTE TRAILER CONTROL WHEN THE TRAILER WAS ALMOST ALL THE WAY UP IT PUSHED MY TRUCK INTO DRIVE AND TOOK OFF AND I HAD TO RUN AND STOP IT. AND IT SHOWED IT INTO DRIVE. THANKS GOD DOOR WASNT SHUT. SO IT WOULD OF LOCKED ME OUT.
Suspension, May 28, 2017
BRAND NEW 2016 RAM 1500 EXPRESS 4X4, REGULAR CAB, SHORT BED. I DID THE 300 MILE BREAK AS SPECIFIED BY RAM. FIRST TIME I GET IT TO ABOUT 65+, PARTICULARLY BETWEEN 68 AND 73 MPH IT SHAKES AND SHIMMY'S BAD. VIBRATION IS IN THE SEATS, FLOOR, AND CONSOLE BUT IS NOT TRANSMITTED TO THE STEERING WHEEL. I BROUGHT TO BACK TO THE DEALER WITH 380 MILES ON IT, THEY ROAD FORCED BALANCED THE WHEELS, SAID THEY WERE OFF. ALSO STATED THAT, IN WRITING THAT IT STILL SHIMMIES'S SLIGHTLY. THAT IS AN UNDERSTATEMENT. BRINGING IT BACK FOR SECOND VISIT.
Steering, Wheels, May 25, 2017
TL* THE CONTACT OWNS A 2016 RAM 1500. WHILE DRIVING 40 MPH, THE STEERING WHEEL INADVERTENTLY JERKED TO THE LEFT AT A 90 DEGREE ANGLE. THE VEHICLE DROVE OFF THE ROAD AND ONTO A GRASSY MEDIAN. THE CONTACT IMMEDIATELY DEPRESSED THE BRAKE PEDAL AFTER THE VEHICLE STOPPED AND TURNED OFF THE IGNITION. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE APPROXIMATELY HALF A MILE TO HIS HOME. THERE WERE NO WARNING INDICATORS ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED THE NEXT DAY TO GARBER CHEVROLET BUICK GMC (3340 US-17 GREEN COVE SPRINGS, FL 32043, 904-264-2442). THE VEHICLE WAS TEST DRIVEN, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS INFORMED TO REPLACE BOTH REAR TIRES. THE CONTACT REPLIED THAT REPLACING THE TIRES WAS ABSURD BECAUSE THE VEHICLE WAS NEW. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,050.
Power train, Electrical system, May 24, 2017
THE TRANSMISSION SHIFT KNOB HAS FAILED TO KEEP VEHICLE IN PARK ON AT LEAST TWO OCCASIONS. IN ADDITION, IT IS PLACED TOO CLOSE TO THE A/C FAN CONTROL KNOB. ON THE FIRST OCCASION, I PLACED THE VEHICLE IN PARK FROM DRIVE, AND AS I REMOVED MY FOOT FROM THE BRAKE AFTER IT WAS IN PARK, THE TRANSMISSION MOVED BACK TO DRIVE. LUCKILY, MY FOOT WAS STILL HOVERING OVER THE BRAKE AND I WAS ABLE TO STOP THE TRUCK. ON THE SECOND OCCASION, AS I WAS PLACING THE TRANSMISSION INTO PARK FROM DRIVE, I PLACED IT INTO PARK, HEARD THE TRANSMISSION DISENGAGE, AND SIMULTANEOUSLY REMOVED MY FOOT FROM THE BRAKE. AGAIN, IT JUMPED BACK INTO DRIVE, BUT MY FOOT WAS STILL ON THE BRAKE AND I WAS ABLE TO STOP THE VEHICLE. ONE THING TO ADD CONCERNING THE PLACEMENT AS TOO CLOSE TO THE A/C FAN CONTROL, I ACTUALLY REACHED OVER AS TURNING TO OPEN MY DOOR AND TURNED THE A/C FAN TO THE LEFT (OFF) WHICH IS THE SAME DIRECTION AS PLACING THE TRANSMISSION INTO PARK FROM DRIVE. IT DIDN'T FEEL RIGHT AND I LOOKED AND REALIZED I WAS CONTROLLING THE A/C.
Air bags, May 22, 2017, crash
DURING A ROLLOVER ACCIDENT WHILE TRAVELING ON A RURAL HIGHWAY THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE SEATBELT TENSIONERS WHICH I'VE BEEN TOLD ARE PART OF THE AIRBAG SYSTEM WERE DEPLOYED. THE SERVICE AIRBAG LIGHT IS ON AND FLASHING IN THE TRUCK AFTER THE ACCIDENT. THIS VEHICLE IS PART OF AN UPCOMING RECALL RAM TRUCKS HAS KNOWN IS A SERIOUS SAFETY HAZARD AND DONE NOTHING TO REPAIR.
Steering, May 22, 2017
SINCE DATE OF PURCHASE THE STEERING WHEEL HAS SEEMED TO BE SLIGHTLY OFF.
Suspension, Wheels, Other or unspecified, May 18, 2017
MY TRUCK HAS A NOTICABLE VIBRATION AT HIGHWAY SPEEDS OF 60 MPH AND ABOVE. AFTER 3-4 TRIPS TO DIFFERENT DEALERSHIPS, THE PROBLEM STILL EXISTS. AFTER A QUICK SEARCH ONLINE, I REALIZED THAT THOUSANDS OF COMPLAINTS HAVE BEEN POSTED ON BLOGS RELATED TO THIS SAME PROBLEM WITH NO SOLUTION FROM CHRYSLER/RAM. I HAVE HAD THE TIRES BALANCED/ROTATED/ROAD FORCED BALANCE, ETC. FRONT DRIVE SHAFTS REPLACED (IT'S A 4X4 MODEL) AND STILL THE SAME RESULT ... VIBRATION AT HIGHWAY SPEEDS. I'M NOT SURE HOW MANY COMPLAINTS ARE BEING FILED WITH THE NHTSA, BUT AFTER READING NUMEROUS BLOGS, I WOULD EXPECT THAT FCA WOULD ADDRESS THIS ISSUE WITH A RECALL.
Air bags, May 17, 2017, crash
TAKATA RECALL I WAS IN AN ACCIDENT AND MY FRONT END AIRBAGS DID NOT DEPLOY AND I HIT THE STEERING WHEEL.
Power train, May 15, 2017, crash
THOUGHT IT WAS IN PARK, ROLLED AWAY.
Visibility/wiper, May 12, 2017
THE WINDSHIELD HAS A DISTINCT INDENTATION FROM THE FRONT UPPER PANEL OF THIS VEHICLE ON THE LEFT SIDE WHICH INDICATES THAT THIS MAY BE A SAFETY CONCERN IF THE VEHICLE IS INVOLVED IN AN ACCIDENT OR THE WINDSHIELD MAY BE COMPROMISED ON THE HIGHWAY WHILE DRIVING THIS VEHICLE.
Other or unspecified, May 6, 2017, crash
I BACKED OUT OF MY GARAGE AND PUT TRUCK INTO PARK, GOT OUT TO GRAB SOMETHING AND THE TRUCK LURCHED FORWARD WITH ME HOLDING ON TO THE DOOR, IT HIT MY GARAGE WALL, THEN WENT IN REVERSE, SPED UP, AND DRAGGED ME APPROXIMATELY 50FT THROUGH A FENCE AND THEN INTO MY NEIGHBORS HOUSE, MY 10 YR OLD WAS IN THE BACK SEAT SCREAMING, IT WAS HORRIBLE. MY BACK WAS INJURED, MY BODY WAS BRUISED AND SCRAPED AND BOTH HOUSES HAD EXTENSIVE DAMAGE. I BELIEVE THIS WAS DUE TO A FAULTY ROTARY SHIFTER, ALSO IT CANNOT BE EXPLAINED HOW THE TRUCK COULD OF GONE IN REVERSE AFTER IT HIT MY HOUSE, YOU NEED TO HAVE YOUR FOOT ON THE BRAKE TO SHIFT GEARS AND I WAS ON THE OUTSIDE OF THE VEHICLE. MY SECURITY CAMERA CAPTURED THIS ON VIDEO, I HAVE THIS ON A USB DRIVE, I ALSO HAVE ALL OF THE CLAIM FORMS FROM THE INSURANCE COMPANY, REPAIR SHOP, HOSPITAL, RENTAL COMPANY, THERE IS TOO MUCH INFORMATION TO SCAN INTO A 5MB FILE. CHRYSLER SUPPOSEDLY HAD THE VEHICLE INSPECTED WHILE AT THE BODY SHOP, BUT CLAIMS THERE WAS NO PROBLEM? ALSO THE POLICE REPORT WAS WRITTEN BEFORE IT WAS KNOWN THE SECURITY CAMERA HAD RECORDED THE INCIDENT, THEREFORE WAS SLIGHTLY INACCURATE AS THIS WAS HARD FOR THEM TO BELIEVE IT HAPPEN AS I TOLD THEM.
Electrical system, May 1, 2017
FUEL SENSOR FAIL LIGHT CAME ON WIRH THE CHECK ENGINE LIGHT AS I AM PARKED, AND MY TRUCK HAS A FULL TANK
Steering, Apr 24, 2017
TL* THE CONTACT OWNS A 2016 RAM 1500. WHILE MAKING A LEFT OR RIGHT TURN AT VARIOUS LOW SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V167000 (STEERING). THE FAILURE MILEAGE WAS 2,362.
Other or unspecified, Apr 18, 2017
MY TRUCK STOPPED RUNNING AND DRIFTED TO A STOP AS I WAS MAKING A LEFT TURN ONTO A BUSY HIGHWAY. NO WARNING ALERTS WERE POSTED ON THE DASHBOARD NOR ANY AUDIBLE WARNING SOUNDED.THE TRUCK WAS IN DRIVE AT THE TIME AND I WAS STEPPING ON THE ACCELERATOR TO MAKE THE TURN AT 5-10 MPH; IT SIMPLY STOPPED RUNNING. I PLACED THE TRUCK IN PARK AND THE ENGINE WOULD NOT RESTART DESPITE MULTIPLE ROTATIONS OF THE KEYFOB IN THE IGNITION. ULTIMATELY, I REMOVED THE ELECTRONIC KEYFOB FROM THE IGNITION, REINSERTED THE KEYFOB AND THE TRUCK STARTED. A SERVICE AGENT AT RAM DEALER IN BEND, OR SAYS THEY SAW A SIMILAR PROBLEM LAST WEEK. HE INDICATES THE IGNITION MODULE ON THAT TRUCK WAS REPLACED AND KEYFOBS REPROGRAMMED. I HOPE THE PROBLEM WITH THAT TRUCK WAS CORRECTED. MY WIFE AND I WERE FORTUNATE THAT WE WERE NOT STRUCK BY OTHER VEHICLES AS IT TOOK PERHAPS 30 SECONDS OR MORE TO RESTART. THE TRUCK IS NOW RUNNING WITHOUT A REPETITION OF THIS ISSUE. I AM DRIVING IT AS LITTLE AS POSSIBLE. I HAVE FIRST AVAILABLE SERVICE APPOINTMENT NEXT MONDAY APRIL 25. THE SERVICEMAN READ THE OBDII CODE WHEN I MADE THE APPOINTMENT AND INDICATED A CODE HAD BEEN SET TO THE EFFECT THAT COMMUNICATION WITH THE IGNITION MODULE HAD BEEN LOST. THE SERVICEMAN INDICATED THIS WOULD EXPLAIN THE ENGINE TURNING OFF SPONTANEOUSLY. THIS IS REMINISCENT OF THE GM VEHICLES THAT HAD IGNITION PROBLEMS WITH ASSOCIATED DEATHS. I AM REQUESTING A FORMAL REVIEW OF THIS ISSUE ASAP AS IT CLEARLY MAY CAUSE DEATHS ON THE HIGHWAY. I CAN BE REACHED AT [XXX]. MY WIFE [XXX] CAN BE REACHED AT [XXX]. THE DEALERSHIP IS SMOLICH MOTORS IN BEND, OREGON 541-389-1177. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Air bags, Structure, Other or unspecified, Engine, Apr 17, 2017, crash
TRUCK PROCEEDING AT ABOUT 30-35 MILES PER HR. ON A MAIN CITY STREET WHEN A CAR TRAVELED DIRECTLY IN FRONT OF IT DUE TO ITS FAILURE TO STOP AT A STOP SIGN ON A SIDE STREET. FRONT OF TRUCK CRASHED INTO CAR. EXTENSIVE DAMAGE TO FRONT OF TRUCK RESULTED. QUESTIONING WHY NO DEPLOYMENT OF AIR BAG IN THIS HEAD- ON CRASH. TRUCK'S DRIVER HIT STEERING WHEEL WITH FOREHEAD AND WAS KNOCKED UNCONSCIOUS FOR A BRIEF PERIOD OF TIME. NECK AND HIP INJURIES WERE LIKEWISE SUSTAINED. DRIVER OF TRUCK WAS AMBULANCED TO NEARBY HOSPITAL FOR TESTS AND OBSERVATION. DRIVER OF TRUCK WAS WEARING SEATBELT AT TIME OF COLLISION. POLICE REPORT NOT YET AVAILABLE. ACCIDENT OCCURRED 4/3/17 IN THE EVENING.
Structure, Apr 13, 2017
TL* THE CONTACT OWNS A 2016 RAM 1500. WHILE THE VEHICLE WAS OPERATED AT VARIOUS SPEEDS, THE TAILGATE FAILED AND INDEPENDENTLY DROPPED. THE FAILURE OCCURRED WITHOUT WARNING ON APPROXIMATELY SIX OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Power train, Apr 6, 2017, crash
I EXPERIENCED A 'ROLL AWAY' EVENT AFTER PUTTING THE VEHICLE IN PARK VIA THE GEAR KNOB SELECTOR WHILE THE ENGINE WAS RUNNING. AFTER ENGAGING THE VEHICLE IN PARK, OPENING THE DRIVER'S DOOR AND STEPPING OUTSIDE THE VEHICLE, IT ROLLED FORWARD CRASHING INTO ANOTHER VEHICLE SOME 30 FEET AHEAD. THE INITIAL POSITION OF THE VEHICLE WAS OUTSIDE A LARGE COMMERCIAL GARAGE. WHEN THE VEHICLE BECAME DISENGAGED FROM PARK, IT ROLLED FORWARD THROUGH THE GARAGE DOORS AND INTO THE GARAGE SPACE UNTIL CRASHING INTO ANOTHER VEHICLE (PARKED). AFTER REALIZING THE VEHICLE HAD DROPPED OUT OF PARK AND WAS MOVING FORWARD, I TRIED TO JUMP BACK INTO THE CAB TO APPLY THE BRAKES. I WAS UNABLE TO FULLY CATCH UP TO THE TRUCK, SLIPPED ON THE RUNNING BOARD/RAIL AND SLID UNDERNEATH THE MOVING VEHICLE -- INJURING MY ANKLE AND SHIN. FORTUNATELY, THE RAM WAS STOPPED JUST BEFORE RUNNING OVER MY LEGS BY THE PARKED VEHICLE AHEAD. I HAVE SECURITY SURVEILLANCE VIDEO OF THE INCIDENT. I HAVE SUBSTANTIAL DAMAGE TO THE VEHICLE'S FRONT CHROME BUMPER FROM THE CRASH AND NOW HAVE LITTLE CONFIDENCE THAT THE TRUCK IS SAFE TO OPERATE. IT SITS VIRTUALLY UNUSED SINCE THE INCIDENT. I WAS HOPING TO GET CLARITY, ASSURANCE, ALONG WITH A SAFETY FIX AND BODY REPAIR FROM THE MANUFACTURER SO THAT I COULD FEEL CONFIDENT IN DRIVING IT AGAIN. I HAVE CONTACTED FCA AND OPENING A FORMAL CASE ON THIS INCIDENT. THEIR WRITTEN RESPONSE WAS TO QUOTE THE OWNER'S MANUAL AND INDICATE THE PARK IS ONLY A SUPPLEMENT TO THE PARKING BREAK. THIS RESPONSE IS UNSAFE, IMPRACTICAL AND UNACCEPTABLE.
Power train, Apr 6, 2017
I PARKED TRUCK ON AN INCLINED AREA; REAR APPROXIMATELY 10" HIGHER THAN FRONT; I EXITED VEHICLE & BEGAN TO UNLOAD CARGO FROM REAR OF VEHICLE; THE TRUCK SUDDENLY ROLLED FORWARD ABOUT 10-12". I OPENED DRIVERS DOOR AND VERIFIED THAT TRANSMISSION CONTROL WAS INDEED IN "PARK"; IT WAS. I ALSO NOTED THAT AS IT ROLLED FORWARD IT DID SO IN RYTHMIC MANNER; TWO BEATS; AS THOUGH THE ENGINE HAD TURNED OVER/ ROLLED OVER. IT HAS NOT REPEATED THIS MALFUNCTION BUT THEN AGAIN, I HAVEN'T PARKED ON AN INCLINE LIKE THAT SINCE THE OCCURANCE (MARCH 2017; 10,500 MILES ON ODOMETER; 5.7 V8)
Power train, Apr 4, 2017, crash
WITH ENGINE RUNNING IN MY DRIVEWAY. I PUT IT HE TRUCK IN PARK GOT OUT OF THE VEHICLE AND THE VEHICLE STARTED MOVING FORWARD, RUNNING INTO MY GARAGE DOOR I TOOK IT TO THE DEALER. THE DEALER SAID THEY SAW A PROBLEM AND WOULD NOT RELEASE THE TRUCK UNTIL CHRYSLER INVESTIGATE IT. THEY HAD THE TRUCK FOR A MONTH WHILE THEY INVESTIGATE IT. I WAS TOLD BY CHRYSLER THEY COULD NOT FIND ANYTHING WRONG. HOWEVER THEY DID DO A SOFTWARE UPDATE FOR THE TRANSMISSION. THIS WAS ALL WITHIN THE FIRST MONTH THAT I HAD THE VEHICLE (BRAND-NEW ).
Seats, Mar 22, 2017
TL* THE CONTACT OWNS A 2016 RAM 1500. WHILE ACCELERATING, THE DRIVER SEAT ROCKED AND MOVED BACKWARDS WITHOUT WARNING. WHEN THE CONTACT DECELERATED, THE DRIVER SEAT SLID FORWARD. THE DEALER DIAGNOSED THAT THE ISSUE WAS DUE TO A MANUFACTURER DESIGN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Power train, Mar 10, 2017
AT APPROXIMATELY 4700 MILES THE VEHICLE BEGAN TO HARSHLY SHIFT FROM 2ND GEAR TO 1ST GEAR WHEN SLOWING TO A STOP, IN SLOW MOVING TRAFFIC OR PULLING IN TO A PARKING SPACE. THE VEHICLE WILL LUNGE FORWARD WHEN THIS OCCURS FEELING AS THE VEHICLE WAS TAPPED FROM BEHIND. THE VEHICLE WAS RETURNED FOR SERVICE AT THE ORIGINAL SELLING DEALER WHO ACKNOWLEDGED THE PROBLEM AND PROCEEDED TO PERFORM A "QUICK LEARN" PROCEDURE WHICH RE-CALIBRATES THE TRANSMISSION SHIFT PATTERNS. UPON DRIVING THE VEHICLE AFTER THIS SERVICE NOTICED IT DID NOT RESOLVE THE ISSUE. SCHEDULED ANOTHER APPOINTMENT WHERE THE DEALER REPLACED THE TRANSMISSION VALVE BODY AND CONTROLLER. AFTER DRIVING THE VEHICLE FOR 3 WEEKS THE ISSUE RETURNED. THE RAM FACTORY REPRESENTATIVE COORDINATED FOR THE TRUCK TO BE DROPPED OFF AT THE DEALERSHIP SO HE COULD SEE THE PROBLEM. I PROVIDED DETAILED INFORMATION OF EXACTLY WHEN THE PROBLEM OCCURRED AND SPECIFICALLY THAT THE TRANSMISSION NEEDED TO BE ABOVE 170 DEGREES. THIS INFORMATION WAS IGNORED AND THE REP DIDN'T SEE THE PROBLEM. AFTER 6 MONTHS OF DEALING WITH THE ISSUE CONTACTED RAM CORPORATE AND WAS INFORMED THAT THE DEALER NEVER FOLLOWED UP WITH REQUEST FROM THE ENGINEERS IF THEIR SERVICE REPAIRED THE PROBLEM. WAS INSTRUCTED TO TAKE THE VEHICLE TO ANOTHER DEALER UNDER AN ESCALATED CASE. TO SUMMARIZE THE REST THE VEHICLE HAS BEEN TO THE DEALER SEVERAL MORE TIMES, HAD FIRMWARE FLASHES AND SAID THEY HAVE NO OTHER REPAIR OPTIONS, THE LATEST IS RAM HAD ANOTHER REPRESENTATIVE DRIVE THE VEHICLE ONCE AGAIN IGNORING THE CIRCUMSTANCES OF WHEN THE ISSUES OCCURS AND SAYS THAT HARSH SHIFTING IS INERRANT ONCE THE VEHICLE BREAKS IN AT 5 - 6 THOUSAND MILES EVEN THOUGH THEY COULDN'T GIVE ME AN EXPLANATION OF HOW THEY WERE DESCRIBING "HARSH SHIFTING". RAM CLOSED THE CASE SAYING THEY HAD NO FURTHER REPAIRS FOR THE VEHICLE BECAUSE THE FACTORY REPRESENTATIVE SAYS IT IS ACCEPTABLE.
Engine and engine cooling, Tires, Mar 9, 2017, fire
2016 DODGE RAM 1500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE FIRE AFTER SERVICE CENTER WORKED ON THE ENGINE NOISES. DEALERSHIP REFUSES TO COVER ADDITIONAL REPAIRS. CONSUMER SEEKS REIMBURSEMENT FOR OUT-OF-POCKET EXPENSES. *SMD ALSO, THE TIRE PRESSURE LIGHT WAS ON. *JB
Electrical system, Engine, Mar 7, 2017
MY SON WAS DRIVING SOUTH ON I-15 TOWARDS SAN DIEGO AT 65MPH IN THE TRAVEL LANE (2ND LEFT MOST LANE) WHEN HIS NEW TRUCK SUDDENLY AND WITHOUT WARNING COMPLETELY SHUT ITSELF OFF. THE MAIN SCREEN ON THE DASH PROMPTED TO SHIFT INTO PARK (THE TRUCK WAS TRAVELING AT 65 MPH AT THE TIME) TO RESTART THE TRUCK. HE WAS UNABLE TO PULL OVER TO THE LEFT DUE TO THE HOV LANE BEING VERY BUSY - HE TRAVERSED THREE LANES OF TRAFFIC TO THE RIGHT IN A VEHICLE WITHOUT POWER, OR STEERING ASSIST, AND AN INOPERABLE ELECTRICAL SYSTEM. THE BLINKER COLUMN SWITCH DID NOT ACTIVATE THE INDICATOR LIGHTS. HE WAS ABLE TO ACTIVATE THE EMERGENCY HAZARD FLASHER LIGHTS TO SHOW HIS EMERGENT NEED TO STOP ON THE RIGHT SHOULDER. HE STOPPED THE TRUCK NEAR EXIT 31 ON I-15 SOUTH. HE WAS ABLE TO SHIFT THE TRUCK INTO PARK AND RESTART THE TRUCK. HE WAS FORCED TO CONTINUE DRIVING THE TRUCK TO NAS NORTH ISLAND SAN DIEGO BECAUSE HE WAS ON THE FLIGHT SCHEDULE FOR A ANNUAL FLIGHT EVALUATION PRE- DEPLOYMENT. THE VEHICLE FAILURE COULD EASILY HAVE RESULTED IN A FATALITY IF ANOTHER DRIVER, LESS ABLE TO HANDLE UNFORESEEN DANGEROUS MECHANICAL FAILURES, COULD HAVE PANICKED IN CROWDED CALIFORNIA TRAFFIC. MY SON STATES THAT HE HAS LOST CONFIDENCE IN THE VEHICLE, MOREOVER THAT IT IS DANGEROUS TO THE VEHICLE OCCUPANTS AND INDIVIDUALS WHO MIGHT BE INVOLVED IN A CRASHED CAUSED BY THE SUDDEN FAILURE OF THE VEHICLE SYSTEMS.
Steering, Mar 7, 2017
POWER STEERING WENT OUT WHILE DRIVING ON MY STREET. TRUCK DID NOT QUIT RUNNING . ALMOST LOST CONTROL BUT WAS MOVING SLOW, THANKFULLY. COULD NOT TURN STEERING WHEEL MANUALLY. HAD TRUCK TOWED TO DEALER, STILL UNDER WARRANTY WITH 6,800 MILES. POWER STEERING WAS WORKING WHEN ARRIVED AT DEALERSHIP. THEY COULD NOT DUPLICATE PROBLEM.