2002 Subaru Forester
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 92 owner complaints filed for this model year. This is the 19th highest complaint count among 26 Forester model years with reports.
Of the 2002 reports, 22 involved a crash and 1 involved a fire. 8 people were injured.
What owners report most often
Recalls and investigations
Power train, automatic transmissionOct 30, 2002
CERTAIN SPORT UTILITY AND PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS WERE PRODUCED WITH AN IMPROPERLY MANUFACTURED TRANSMISSION PARKING ROD. WHEN THE TRANSMISSION SELECTOR LEVER IS PLACED IN THE "P" (PARK) POSITION, THE TRANSMISSION PARK MECHANISM, THAT IS INTENDED TO HOLD YOUR VEHICLE, MAY NOT ENGAGE.
THE VEHICLE COULD THEN MOVE/ROLL WITHOUT PRIOR WARNING, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION PARKING ROD ASSEMBLY. OWNER NOTIFICATION JANUARY 8, 2003. AN INTERIM OWNER NOTIFICATION WILL BE SENT DURING NOVEMBER 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 02V282000 on NHTSA.gov
Representative owner complaints
92 reports, newest first.
Vehicle speed control, Feb 22, 2010, crash
I WAS ENTERING A PARKING SPACE AT A LOCAL GROCERY STORE WHEN THE VEHICLE SURGED FORWARD INTO ANOTHER PARKED CAR. I HAD MY FOOT ON THE BRAKE AND HAD PLACED THE VEHICLE IN PARK WHEN IT SUDDENLY AND UNEXPECTEDLY LURCHED FORWARD. I DAMAGED THE PARKED CAR AND MY OWN. THIS HAS HAPPENED PREVIOUSLY WHEN BACKING OUT OF A PARKING SPACE GOING FROM THE PARK POSITION. AM CONTACTING SUBARU TO SEE IF THIS HAS ANYTHING TO DO WITH THE RECALL. *TR
Vehicle speed control, Feb 9, 2010, crash
TL*THE CONTACT OWNS A 2002 SUBARU FORESTER. WHILE DRIVING IN REVERSE AT SPEEDS OF LESS THAN 3 MPH, THE VEHICLE SUDDENLY AND ABNORMALLY ACCELERATED AND CRASHED INTO THE SIDE OF A HOUSE AND PROCEEDED TO CRASH INTO A WOODEN FENCE. THE VEHICLE FAILED TO STOP AND THE CONTACT WAS FORCED TO PUT THE VEHICLE INTO NEUTRAL GEAR TO STOP IT FROM ACCELERATING. THE DEALER WAS CONTACTED, HOWEVER THEY STATED THAT THEY HAD NOT HEARD OF THAT TYPE OF FAILURE IN HER MODEL VEHICLE. REPAIRS WERE MADE AT THE EXPENSE OF HER INSURANCE COMPANY. THE MANUFACTURER DID NOT ASSIST. THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT WAS 25,000. UPDATED 3/16/10 *CN UPDATED 07/07/10.*JB
Vehicle speed control, Dec 16, 2009
TL* THE CONTACT OWNS A 2002 SUBARU FORESTER. WHILE DRIVING APPROXIMATELY 20 MPH THE DRIVER SIDE REMOVABLE FLOOR MAT TRAPPED THE ACCELERATOR PEDAL TO THE FLOOR. CONSEQUENTLY THERE WAS AN UNINTENDED INCREASE OF VEHICLE ACCELERATION. SHE WAS ABLE TO REGAIN VEHICLE OPERATION. THE VEHICLE HAS NOT BEEN INSPECTED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 160,000. THE CURRENT MILEAGE WAS 163,000. THE VIN WAS UNAVAILABLE.
Fuel system, Gasoline, Dec 8, 2009
A VERY STRONG FUEL SMELL COMES INTO THE CAB OF MY 2002 SUBARU FORESTER WHEN TEMPERATURES DROP BELOW 35. I RECENTLY MOVED TO MONTANA AND HADN'T NOTICED IT BEFORE BECAUSE PORTLAND DOESN'T GET THIS COLD. .AFTER RESEARCHING THE ISSUE ONLINE, FOUND OUT SEVERAL OTHERS ARE HAVING THE SAME PROBLEM. SUBARU IS RECALLING WMX FOR THIS ISSUE, BUT NOT FORESTERS. *TR
Engine and engine cooling, Aug 5, 2009
DEFECTIVE HEAD GASKET. *TR
Fuel system, Gasoline, Feb 9, 2009
AFTER A PERIOD OF COLD WEATHER (BELOW FREEZING), I DROVE MY CAR FOR ABOUT 20 MINUTES. AFTER EXITING THE CAR, I SMELLED A STRONG ODOR OF GASOLINE AT THE FRONT OF THE CAR. DURING THE TRIP WHEN USING THE HEAT INSIDE THE VEHICLE, I ALSO SMELLED A STRONG ODOR OF GASOLINE AND EXHAUST AND SHUT OFF THE HEAT. (I THOUGHT IT WAS COMING FROM THE CARS IN FRONT OF ME IN TRAFFIC.) AFTER LEAVING THE CAR IN THE GARAGE ALL DAY, I DROVE IT TO MY REGULAR MECHANIC TO SEE IF THERE MIGHT BE A FUEL LINE LEAK. THE NEXT DAY, HE ADVISED ME THAT THERE HAD BEEN A TECHNICAL SERVICE BULLETIN ISSUED BY SUBURU ABOUT COLD WEATHER AND FUEL SMELL. HE SAID THAT INDEED THE FUEL LINES IN THE ENGINE COMPARTMENT EXHIBITED SIGNS OF GAS LEAKAGE. WHEN THE FUEL LEAKED, IT LEAKED ONTO THE ENGINE AND MANIFOLD (WHICH I THINK IS NORMALLY GETS HOT). GIVEN THE POTENTIAL FOR FIRE, HE REPLACED ALL OF THE FUEL HOSES IN THE CAR WITH NEW HOSES AND THE FUEL FILTER. ON THE SAME DAY, ANOTHER SUBURU CUSTOMER HAD THE IDENTICAL PROBLEM WITH SMELLING GASOLINE IN THE ENGINE COMPARTMENT, AND HE HAD TO HAVE THE SAME REPAIRS DONE. I SHOULD ADD THAT ON THE DAY I FIRST SMELLED GASOLINE NEAR THE FRONT OF THE CAR AND WHEN I HAD TURNED THE HEAT ON IN THE CAB, IT WAS ABOUT 22 DEGREES FAHRENHEIT, WITH A WIND CHILL IN THE SINGLE DIGITS. THIS IS UNUSUALLY COLD FOR OUR AREA. I HAD JUST FILLED UP MY GAS TANK THE EVENING BEFORE. MY MILEAGE IS A LITTLE MORE THAN 70,000 MILES, AND THE CAR HAS BEEN VERY WELL MAINTAINED. *TR
Fuel system, Gasoline, Jan 22, 2008
DURING A VERY COLD DAY I FELT VERY STRONG GASOLINE SMELL RIGHT AFTER START IN MY 2002 SUBARU FORESTER S. I LOOKED IN THE ENGINE COMPARTMENT AND I SAW GASOLINE O ONE OF THE RUBBER HOSES CONNECTING 2 FUEL LINES. THE SMELL DISAPPEARED AFTER THE ENGINE WARMED UP, BUT REAPPEARED AFTER THE CAR STAYED OUTSIDE FOR A COUPLE OF HOURS. THE CAR DID THE SAME THING A FEW YEARS AGO DURING VERY COLD TEMPERATURES. AT THAT TIME, THE MECHANIC AT THE DEALERSHIP TIGHTENED THE CLAMPS HOLDING THE RUBBER HOSE. RUBBER HOSE. *TR
Engine and engine cooling, Oct 15, 2007
IN THE LAST WEEK, MY HEATER STARTED WORKING SPORADICALLY, PUTTING OUT COOL AIR AND HOT AIR INTERMITTENTLY. THEN MY TEMPERATURE GAUGE STARTED CLIMBING QUICKLY TO THE HOT END. I TURNED MY HEATER ON FULL-BLAST TO COOL DOWN THE ENGINE AND THIS WORKED FOR ABOUT A MILE, THEN THE TEMPERATURE GAUGE WENT ALL THE WAY TO THE TOP IN THE RED. I PULLED OVER IMMEDIATELY, LET THE ENGINE COOL, AND ADDED COOLANT (IT WAS SLIGHTLY LOW, BUT NOT THAT LOW). THE PROBLEM GOT WORSE WHEN THE HEATER WAS ON ALL THE WAY, SO WE LOOKED IN THE ENGINE COMPARTMENT AND SAW THERE WAS A LEAK. I TOOK IT TO MY MECHANIC AND FOUND OUT THAT THERE WAS AN "EXTERNAL COOLANT LEAK FROM THE HEAD GASKET" JUST LIKE IN THE COURTESY RECALL OF THE SAME YEAR, MAKE AND MODEL OF MY CAR. HOWEVER, WHEN I CALLED SUBARU, IT WAS FOR "PHASE 1" ENGINES ONLY, AND MINE WAS A "PHASE 2" ENGINE, THEREFORE MY CAR IS NOT COVERED UNDER THE SAME RECALL. I AM THE SECOND OWNER OF THE VEHICLE AND HAVE HAD MY CAR SERVICED EVERY 3,000 TO 5,000 MILES. THE PREVIOUS OWNER KEPT A LOG OF ALL THE WORK ON THE CAR IN THE OWNER'S MANUAL, AND HE TOO, HAD IT SERVICED REGULARLY. I BELIEVE THAT THIS IS TOO MUCH OF A COINCIDENCE FOR IT NOT TO BE A FAULTY PART, LIKE IN THE SAME YEAR, MAKE AND MODEL OF MY CAR WITH THE SAME PROBLEM, BUT WITH THE PHASE 1 ENGINE. I WOULD LIKE TO KNOW IF OTHER 2002 SUBARU FORRESTERS, WITH A PHASE 2 ENGINE, HAVE HAD THIS PROBLEM AND IF SO, WHAT SUBARU IS GOING TO DO TO RECTIFY THIS PROBLEM? MY CAR IS FIVE YEARS OLD WITH LESS THAN 85,000 MILES ON IT, AND IT HAS BEEN SERVICED AT THE RECOMMENDED TIMES. IT SHOULDN'T HAVE A PROBLEM THIS MAJOR ($2,500 TO FIX!) GIVEN THESE FACTS UNLESS IT WAS A FAULTY SYSTEM TO BEGIN WITH! *JB
Engine and engine cooling, Sep 15, 2007
EXTERNAL COOLANT LEAK DUE TO FAILURE OF HEAD GASKETS IN ENGINE ON A 2002 SUBARU FORESTER WITH 50,000 MILES. RESULTS IN COOLANT DRIPPING ONTO EXHAUST SYSTEM AND OTHER COMPONENTS RESULTING IN STRONG ODOR. ALSO CREATES POSSIBILITY OF LOW COOLANT CAUSING OVERHEATING, ENGINE DAMAGE AND POSSIBLE ENGINE FIRE DUE TO EXCESSIVE HEAT. THIS PROBLEM IS KNOWN TO SUBARU HOWEVER, THE ONLY RECOMMENDATION OFFERED IS TO ADD A SEALER TO THE RADIATOR COOLANT. ACCORDING TO SEVERAL MECHANICS I HAVE CONSULTED, THIS WILL RESULT IN CLOGGING OF THE RADIATOR AND HEATER CORE PASSAGES FURTHER CAUSING OVERHEATING PROBLEMS. THE ONLY FIX FOR THIS PROBLEM IS REPLACEMENT OF THE HEAD GASKETS SOMETHING SUBARU REFUSES TO DO. *TR
Engine and engine cooling, Jul 12, 2007
SOA IS NOT BEING FORTHCOMING ABOUT A MAJOR DEFECT AFFECTING MANY OF ITS VEHICLES. ON WEDNESDAY JULY 11, 2007 I SPOKE TO SOA AND EXPLAINED MY CONCERNS ABOUT THE CHRONIC LEAKING HEAD GASKET PROBLEMS ON MANY OF YOUR VEHICLES. I OWN A 2002 SUBARU FORESTER WHICH WAS DIAGNOSED WITH A LEAKING HEAD GASKET IN DECEMBER 2006 AND 68000 MILES BY A TEAPE SUBARU TECHNICIAN IN ARLINGTON TX. THIS REPAIR WOULD COST $1900.00. AS I HAD TO SAVE UP THE MONEY I DID NOT GET THE WORK DONE UNTIL 07/10/07 AT 75,000 MILES. I CONSIDERED THIS A MAJOR SAFETY PROBLEM. HAD SOA BROUGHT ME IN FOR A REPAIR I MIGHT HAVE AVOIDED THIS EXPENSIVE REPAIR. MY CAR COULD EASILY HAVE OVERHEATED, RESULTING IN AN INJURY TO MYSELF AND OTHERS. RESEARCH REVEALED THAT THIS WAS A HUGE PROBLEM WITH THEIR VEHICLES THAT FREQUENTLY OCCURRED AGAIN AFTER BEING REPAIRED/REPLACED. SOA'S REPRESENTATIVE TOLD ME THAT NOT ONLY WAS MY VEHICLE OUT OF WARRANTY FOR THIS PROBLEM BUT THAT THERE WAS NO RECALL FOR IT. HE DID, HOWEVER, GIVE ME A CASE #1017178. SUBARU NEEDED TO STEP UP AND HANDLE THIS PROBLEM. I AM ENCOURAGING YOU TO MAKE THEM DO THAT. THE FINAL COST FOR MY GASKET REPLACEMENT WORK WAS 1725.42. I AM MAILING SOA AN ITEMIZED LIST OF PARTS AND LABOR ALONG WITH MY PAID RECEIPT, AND I WANT A FULL REFUND FOR THIS WORK WHICH INCLUDED THE LABOR. *AK
Power train, Vehicle speed control, Mar 5, 2007, crash
WHEN PARKING VEHICLE IN GARAGE, ENGINE REVVED AND CAR DROVE FORWARD CAUSING DAMAGE TO CAR AND GARAGE EVEN THOUGH CAR HAD BEEN PLACED INTO PARK. *JB
Power train, Dec 5, 2006
WHEN TRAVELING 60 MPH THE CAR SUDDENLY LOOSES ACCELERATION, LIKE IT IS SLIPPING INTO NEUTRAL. AT FIRST, I COULD REMOVE MY FOOT FROM THE GAS, ALLOW THE CAR TO COAST AND SLOW, AND THEN RE-APPLY GAS, AND IT WOULD ACCELERATE AGAIN. NOW WHEN IT OCCURS, I HAVE TO STOP, NORMALLY ON THE SIDE OF A RURAL HIGHWAY, PUT IT IN PARK, THEN BACK TO DRIVE FOR IT TO WORK PROPERLY. I AM AFRAID THIS IS GOING TO LEAVE ME STRANDED SOMEWHERE OUT IN THE 'STICKS.' THE CAR HAS LESS THAN 25K MILES, AND HAS HAD ITS SCHEDULED MAINTENANCE. ANY INFO?*JB
Engine and engine cooling, Nov 20, 2006
2002 SUBARU FORESTER HESITATES AND LURCHES DANGEROUSLY AS IF FUEL IS NOT GETTING TO THE ENGINE. WHEN PULLING ON TO A STREET OR HIGHWAY, THE VEHICLE WON'T PICK UP SPEED AND CREATES A SAFELY HAZARD AND POTENTIAL REAR END ACCIDENTS. *JB
Suspension, Oct 20, 2006
METALLIC, GRINDING NOISE FROM RIGHT REAR WHEEL. WHEN PARKED FOR A WEEK, REFUSED TO MOVE - FROZEN IN PLACE. AFTER MUCH ACCELERATION, THE CAR WAS ABLE TO MOVE. NOISE GREW AND GREW TO A SHRIEKING PITCH. TECHNICIAN DIAGNOSED IT AS A FAILURE OF THE RIGHT REAR WHEEL BEARING. *NM
Vehicle speed control, Mar 27, 2006, crash
WE PURCHASED THIS LOW-MILEAGE VEHICLE (~11K MILES) 2ND HAND FROM LOCAL SUBARU DEALER MID-FEB 2006, & NOTICED ONLY ROUGH SHIFTING WHEN ENGINE IS COLD- NO OTHER PROBLEMS. TODAY, WHILE TURNING LEFT AT LOW SPEED, THE CAR SUDDENLY ACCELERATED, & SEEMED TO DO SO FOR A SHORT TIME AFTER BRAKING HARDER. I ASSUMED I HAD INADVERTENTLY STEPPED ON THE GAS & BRAKE AT THE SAME TIME, & RESOLVED TO BE MORE CAREFUL. AFTER TURNING THE CAR OFF & RESTARTING, I TURNED RIGHT AT LOW SPEED. AS I ROUNDED THE CORNER (MAYBE AS THE WHEEL TURNED BACK TO THE LEFT??), THE VEHICLE AGAIN ACCELERATED, CONTINUING TO REV AS I STOOD ON THE BRAKE. THE CAR STOPPED AFTER STRIKING THE BUMPER OF THE TRUCK IN FRONT OF ME. LOW-SPEED IMPACT, NO AIR BAG DEPLOYMENT, NO OBSERVABLE DAMAGE TO EITHER VEHICLE. BEFORE I MOVED MY FEET, I LOOKED DOWN: MY FOOT WAS NOT ON THE GAS PEDAL. AS THE GAS PEDAL IS SOMEWHAT RECESSED, IT WOULD BE QUITE DIFFICULT TO HIT IT WHILE BRAKING. CRUISE CONTROL HAD BEEN ON EARLIER IN THE DAY, BUT IS SUPPOSED TO SHUT OFF WHEN THE CAR IS TURNED OFF, & SO SHOULD HAVE BEEN OFF DURING BOTH OF THESE INCIDENTS. AFTERWARD, I DID NOT LOOK AT THE CRUISE CONTROL TO VERIFY THAT IT WAS OFF. THE DEALER WILL LOOK AT THIS IN 2 DAYS. *JB
Vehicle speed control, Feb 10, 2006, crash
DRIVER OF FORESTER WAS STOPPED AT A RED LIGHT ABOUT 10 FEET AWAY FROM CAR IN FRONT. DRIVER TOOK FOOT AWAY FROM BRAKE PEDAL FOR A MOMENT AND CAR SURGED FORWARD ON ITS OWN. DRIVER SLAMMED BRAKE PEDAL TO THE FLOOR, BUT FORESTER CONTINUED TO SURGE FORWARD. DRIVER SWERVED TO TRY TO AVOID ACCIDENT BUT STILL CLIPPED BUMPER OF CAR IN FRONT AND CAUSED DAMAGE. FORESTER CONTINUED TO SURGE AND BUCK FORWARD FOR ANOTHER MOMENT BEFORE FINALLY STOPPING (DRIVER'S FOOT HAD REMAINED FIRMLY ON BRAKE THE ENTIRE TIME). I TOOK THE VEHICLE TO THE DEALER I HAD BOUGHT IT FROM JUST TWO WEEKS AGO, BUT THEY CLAIMED THEY HAD NEVER HEARD OF THIS HAPPENING IN A SUBARU AND REFUSED TO EVEN INVESTIGATE IF THERE WAS A MECHANICAL ERROR THAT WOULD BE UNDER WARRANTY BECAUSE OF LEGAL FEARS. THEY IMPLIED THE ACCIDENT WAS MY FAULT AND I WAS LOOKING TO BLAME THEM. DESPITE MINOR DAMAGE, THE CAR WAS STILL DRIVABLE, YET I HAD IT TOWED TO THE DEALER BECAUSE I WAS SCARED OF DRIVING IT EVER AGAIN. I WAS LUCKY I ONLY HIT ANOTHER CAR'S BUMPER-- IT COULD'VE BEEN A BICYCLIST OR PEDESTRIAN WHO WAS STRUCK! MY INSURANCE COMPANY IS INVESTIGATING THE CLAIM AT THIS POINT, BUT I REFUSE TO DRIVE THAT CAR UNLESS SOMEONE FINDS THE EXACT CAUSE OF THE OUT OF CONTROL SURGING AND FIXES IT. I AM APPALLED SUBARU IS DENYING THIS PROBLEM EVEN EXISTS. *NM
Engine and engine cooling, Nov 14, 2005
ON THREE OCCASIONS WHEN PLACING MY 2002 SUBARU FORESTER IN REVERSE, THE ENGINE HAS BEGUN TO RACE UNCONTROLLABLY. IN EACH INSTANCE, BECAUSE I HAD MY FOOT ON THE BRAKE AND WAS ABLE TO SHIFT INTO NEUTRAL, I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND AVOID A CRASH. *JB
Power train, Aug 1, 2005
THERE WAS NOT ANY WARNING OR INDICATION PRIOR TO THE VEHICLES FAILURE AND ALL SCHEDULE MAINTENANCE AND INSPECTIONS WERE COMPLETED AND UP TO DATE. WITHOUT ANY PRIOR WARNING THE TRANSMISSION FAILED ON OUR 2002 SUBARU FORESTER WHILE WE WERE DRIVING ON THE FREEWAY AT APPROXIMATELY 70 MILES AN HOUR. THE ONLY INDICATION OF THE FAILURE WAS A SUDDEN RISE IN RPMS ON THE TACHOMETER FOLLOWED BY THE FAILURE OF THE TRANSMISSION. WE HAD A SUDDEN LOSS OF POWER AND HAD TO INCH OUR WAY ALONG THE FREEWAY SHOULDER TO THE NEAREST OFF RAMP AND PROCEEDED SEVERAL MILES, COASTING DOWN HILL ,UNTIL THE VEHICLE WOULD NO LONGER MOVE UNDER ITS OWN POWER. THE ENTIRE CLUTCH ASSEMBLY HAD TO BE REPLACED. *NM
Other or unspecified, Jun 1, 2005, crash
I WAS BACKING MY 2002 SUBARU FORESTER OUT OF MY DRIVEWAY WHEN IT SUDDENLY ACCELERATED OUT OF CONTROL, CAUSING IT TO CROSS THE ROAD HEADING FOR MY NEIGHBORS' HOUSE. FLOORING THE BRAKE DID NOT HELP BUT I MANAGED TO TURN THE CAR SLIGHTLY, HITTING A TREE, WHERE IT CAME TO A STOP. THIS HAD HAPPENED TO ME TWICE BEFORE IN THIS CAR, AND ONCE TO ANOTHER REGULAR DRIVER OF THIS CAR. ALL INCIDENTS WERE WHEN MANEUVERING SLOWLY, BUT SOME WERE WHILE IN REVERSE AND OTHERS WHILE MOVING FORWARD. IN ALL THE EARLIER INCIDENTS, WE WERE SOMEHOW ABLE TO BRING THE CAR UNDER CONTROL AND TO A STOP BEFORE HITTING ANYTHING. THIS HAS ALSO HAPPENED TO A FRIEND WHO OWNS A 2002 FORESTER. NONE OF US HAVE EVER HAD IT HAPPEN IN ANY OTHER CAR, AND WE HAVE ALL BEEN DRIVING REGULARLY FOR 35 YEARS.
Other or unspecified, May 19, 2005, crash
SUBARU FORESTER HAS "SURGED" SEVERAL TIMES, DURING PARKING MANEOUVRES.
Power train, Feb 4, 2005, crash
MULTIPLE TIMES I HAVE STEPPED ON THE BRAKE AND THE CAR LURCHES FORWARD. *JB
Vehicle speed control, Jan 21, 2005
THE VEHICLE WAS PARKED AND IDLING BEFORE THE CONSUMER GOT IN THE VEHICLE AND SHIFTS IT INTO REVERSE WHILE THE FOOT WERE ON THE BRAKE PEDAL. THE VEHICLE COMMENCES TO ACCELERATE AND LURCH BACKWARD AND RAN INTO THE ENTRANCE OF THE DRUG STORE. CONSUMER SHIFT THE VEHICLE INTO DRIVE AND THE VEHICLE TOOK OFF AGAIN AND HIT A METAL POLE. NO INJURIES WAS REPORTED AND BOTH THE DRIVER AND THE PASSENGER WERE RESTRAINED IN THEIR SEAT BELTS. THE VEHICLE WAS TOW TO A REPAIR SHOP. THE DEALER WAS NOTIFIED AND PICK UP THE VEHICLE FROM THE REPAIR SHOP. *NM
Air bags, Dec 6, 2004, crash
MY VEHICLE WAS BROADSIDED ON THE LEFT SIDE BY ANOTHER VEHICLE THAT FAILED TO STOP AT A STOP SIGN TRAVELING APPROXIMATELY 30-40 MPH. DAMAGE TO THE LEFT SIDE OF MY VEHICLE EXTENDED FROM THE DRIVER'S DOOR TO THE REAR LEFT SIDE OF THE VEHICLE. THE FORCE OF THE IMPACT SPUN MY VEHICLE INTO A TREE THAT DAMAGED THE RIGHT REAR QUARTER PANEL OF THE VEHICLE. THE VEHICLE IS A TOTAL LOSS. NEITHER LEFT NOR RIGHT SIDE IMPACT AIRBAGS DEPLOYED. ON NOVEMBER 29, 2004 I NOTIFIED SUBARU OF AMERICA OF THE AIRBAG FAILURE. THEY ASSIGNED CASE #700-407 AND SENIOR REPRESENTATIVE RICK POZNIAK. ON DECEMBER 3, 2004 SUBARU OF AMERICA THROUGH RICK POZNIAK INFORMED ME THAT THEY WOULD NOT INVESTIGATE THE AIR BAG FAILURE.*AK
Service brakes, Hydraulic, Vehicle speed control, Dec 3, 2004
WHILE APPLYING THE BRAKES PEDAL WENT TO THE FLOOR. CONSUMER PRESSED THE ACCELERATE PEDAL ON NUMEROUS OCCASIONS, CAUSING VEHICLE TO STOP AND ACCELERATE AT THE SAME TIME. CONSUMER WAS CONCERNED THIS COULD BECOME A POTENTIAL DANGEROUS SITUATION. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THIS VEHICLE WAS OPERATING AS DESIGNED. *AK
Service brakes, Hydraulic, Air bags, Nov 22, 2004, crash
WHEN THE CONSUMER APPLIED THE BRAKES TO AVOID ANOTHER VEHICLE, HE DRIVER LOST CONTROL OF THE VEHICLE AND HIT A MEDIAN WALL HEAD ON. THE DRIVER AND PASSENGER SUSTAINED HEAD AND BACK INJURIES AND WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE VEHICLE WAS TOTALED BY THE INSURANCE COMPANY. *JB *SC