2019 Tesla Model 3
Problems, recalls and owner-reported issues
Forward collision avoidance is the leading concern among 614 owner complaints filed for this model year. This is the 4th highest complaint count among 9 Model 3 model years with reports.
Of the 2019 reports, 60 involved a crash and 5 involved a fire. 30 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsAug 5, 2026
Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.
The remedy is currently under development. Owner notification letters are expected to be mailed October 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-17-003.
Campaign 26V507000 on NHTSA.gov
Tires, pressure monitoring and regulating systemsDec 17, 2024
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Driving with improperly inflated tires increases the risk of a crash.
Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.
Campaign 24V935000 on NHTSA.gov
Seat belts, front, warning light/devicesMay 28, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Campaign 24V376000 on NHTSA.gov
Forward collision avoidance, warnings, external/pedestrian alertFeb 27, 2024
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.
Campaign 24V153000 on NHTSA.gov
Electrical system, instrument cluster/panelJan 30, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
Campaign 24V051000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareDec 12, 2023
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
Campaign 23V838000 on NHTSA.gov
Suspension, frontMar 31, 2023
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.
Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed May 30, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-31-001. This recall is an expansion of previous recall number 21V-835.
Campaign 23V235000 on NHTSA.gov
Steering, automated/adaptive steeringFeb 15, 2023
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
Campaign 23V085000 on NHTSA.gov
Seat belts, rear/other, anchorageOct 21, 2022
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
An incorrectly reassembled seat belt anchor can impair the performance of the seat belt during a crash, increasing the risk of injury.
Tesla Service will inspect and reassemble the seat belt anchors as necessary, free of charge. Owner notification letters were mailed December 20, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-20-004.
Campaign 22V798000 on NHTSA.gov
Visibility, power window devices and controlsSep 19, 2022
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.
Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed March 31, 2032. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-013.
Campaign 22V702000 on NHTSA.gov
Electrical system, instrument cluster/panelApr 18, 2022
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
The driver may not know how fast the vehicle is traveling without the mph or km/h unit display, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed June 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-008.
Campaign 22V263000 on NHTSA.gov
Electrical system, softwareApr 12, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.
Campaign 22V235000 on NHTSA.gov
Back over prevention, display functionMar 18, 2022
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A delayed rearview camera image reduces the driver's rear view, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed May 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-004.
Campaign 22V169000 on NHTSA.gov
Electrical system, softwareFeb 4, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.
Campaign 22V063000 on NHTSA.gov
Electrical system, softwareFeb 1, 2022
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-002.
Campaign 22V045000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareJan 27, 2022
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Failing to stop at a stop sign can increase the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
Campaign 22V037000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 21, 2021
Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.
A rearview camera that does not function reduces the driver's rear view, increasing the risk of a crash.
Tesla Service will inspect and install a guide protector and new cable harness as necessary, free of charge. Owner notification letters were mailed April 24, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-17-008.
Campaign 21V00D000 on NHTSA.gov
Forward collision avoidance, sensing system, cameraOct 29, 2021
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
Campaign 21V846000 on NHTSA.gov
Suspension, critical fastenersOct 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.
Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed December 20, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-003.
Campaign 21V835000 on NHTSA.gov
Seat beltsMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
An improperly attached fastener may prevent the seat belt system from performing as designed, increasing the risk of injury.
Tesla Service will inspect and repair both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-001.
Campaign 21V389000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Contact with the rim may cause a loss of tire pressure, increasing the risk of a crash.
Tesla Service will inspect and tighten, or replace the caliper bolts as necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-33-002.
Campaign 21V387000 on NHTSA.gov
Equipment, other, labelsOct 10, 2019
Tesla Motors, Inc. (Tesla) is recalling certain 2019 Tesla Model 3 vehicles. The driver-side sun visor may not have the required air bag warning information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Failure to provide the air bag warning information increases the risk of injury.
Tesla will notify owners, and Tesla Service Centers will inspect the visor and replace it, as necessary, free of charge. The recall began December 6, 2019. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-19-15-003.
Campaign 19V719000 on NHTSA.gov
Representative owner complaints: other or unspecified
78 reports, newest first. Show all
Other or unspecified, Nov 15, 2021
Tesla model 3 is a cat death trap. There is a large platform cats can easily crawl into. . Cats jump out of the moving car when it's too late. Over two years period, two of my cats were killed the exact same way. When I took the car to the Tesla service center, they refused to even take a look and diagnose the issue. Tesla needs to provide a fix for owners with cats or even have neighbors with cats. I'm attaching a picture showing the space with cat hair still stuck to it. The car behind me almost hit me when I tried to suddenly stop when I saw the cat jumping out. Cats died anyways.
Other or unspecified, Forward collision avoidance, Aug 16, 2021, crash
We were driving our Model 3 on autopilot on the LIE from Southampton to New York. We have the “Full Self Driving” software from Tesla. We drove past a parked SUV about halfway through the ride, but the Tesla did not notice. It drove straight through the side of the SUV, ripping off the side mirror and skullcap from our car. We checked and the SUV driver was totally fine, scared. We called Tesla immediately and told them that in our opinion, our car had gone crazy and did not see the but my wife and I were other car stopped in the shoulder as we drove by at 60 mph. We have the invoices from Tesla service documenting this issue and their repair of it, but we were then and remain now really scared when a car has its hazards on in the shoulder.
Other or unspecified, May 13, 2021
I HAD AN A/C REPAIR PERSON AT MY HOUSE, HE WAS ADMIRING THE CAR SAYING HOW NEW IT LOOKED. I ASKED HIM IF I SHOULD MOVE THE CAR OUT OF THE GARAGE SO HE COULD WORK, HE SAID "YES". I STARTED TO BACK OUT OF MY GARAGE, I MOVED IT 4-5 FEET, THE WHEELS HADN'T EVEN CROSSED THE GARAGE FLOOR WHEN I HEARD A LOUD BOOM OR POP. I EXITED THE CAR, CAME AROUND TO THE REAR THINKING I HAD HIT SOMETHING AND NOTICED THE REAR WINDOW CRACKED ACROSS THE ENTIRE BOTTOM SECTION OF THE WINDOW. I TOOK THE CAR TO TESLA FOR REPAIR AND WAS TOLD THAT THIS IS NOT A STRESS CRACK BUT SOMETHING IMPACTED THIS GLASS. I WILL ATTEST THAT THIS GLASS HAS NEVER BEEN IMPACTED OR HIT. I BELIEVE THIS IS A QUALITY ISSUE THAT SHOULD HAVE BEEN FIXED UNDER WARRANTY BY TESLA BUT THEY REFUSED AND I HAD TO PAY $800.
Other or unspecified, Apr 23, 2021, crash
ON 3/15/2021, MY CAR SUDDENLY TURNED 90 DEGREE TO THE RIGHT UNDER AUTOPILOT ON HIGHWAY 210 WHEN HIT A PUDDLE. THE RAIN IS VERY SMALL. I THINK THE HIGHWAY HAS RISK AS ACCUMULATED A PUDDLE UNEXPECTED AT ALL. TESLA 3 HAS ISSUE AS WELL SINCE IT SHOULDN'T TURN 90 DEGREE. I WAS HIT BY A CAR AND THE CAR STOPPED. IF THERE WERE CONTAINER TRUCK BESIDES ME, I MIGHT DIE THAT DAY.
Other or unspecified, Mar 17, 2021
REAR A/C VENTS BLOW HOT AIR SPORADICALLY WHEN FRONT MAIN VENTS ARE BLOWING COLD AIR CONDITIONED AIR. THIS HAPPENS ARE STOPS OR WHEN DRIVING. BECOMES DANGEROUS FOR REAR PASSENGERS/PETS WHEN OUTSIDE TEMPERATURE IS HIGH AND CAR IS ADDING ADDITIONAL HEAT TO REAR PASSENGER AREA INSTEAD OF COOLING.
Other or unspecified, Feb 11, 2021
THE REAR PASSENGER SIDE WINDOW SPONTANEOUSLY SHATTERED WHILE I WAS DRIVING TO WORK THIS MORNING. AFTER A QUICK GOOGLE SEARCH I FOUND THAT THIS SAME THING HAS HAPPENED TO MANY OTHER MODEL 3 OWNERS. I IMMEDIATELY DROVE TO THE NEAREST TESLA SERVICE CENTER AND WAS TREATED AS IF THE PROBLEM WAS MY FAULT AND AT FIRST THEY WERE NOT GOING TO COVER IT UNDER WARRANTY. I PROVIDED THEM WITH THE DASH CAM FOOTAGE OF THE WINDOW FALLING OUT OF THE VEHICLE INTO THE FREEWAY AND PROOF THAT THERE WERE NO OTHER VEHICLES AROUND ME WHEN THIS HAPPENED. THEY THEN AGREED TO COVER IT UNDER WARRANTY. BUT WHEN MY VEHICLE WAS DONE THEY THEN TRIED TO BLAME THE ISSUE ON THE FACT THAT MY WINDOWS WERE TINTED. IT WAS VERY DISAPPOINTING TO BE TREATED DISMISSIVELY AND FOR THEM TO NOT ACKNOWLEDGE AT ALL THAT THIS ISSUE MAY BE BIGGER THAN MY VEHICLE. HAD THAT WINDOW NOT BEEN TINTED THE SHATTERED WINDOW WOULD NOT HAVE STAYED IN TACT LIKE IT DID AND I WOULD HAVE HAD SHATTERED GLASS FLYING IN THE CABIN OF MY VEHICLE MAKING FOR A VERY DANGEROUS SITUATION.
Other or unspecified, Jan 19, 2021
THE HEAT IN THE FOOT WELL IS TOO HOT WHEN HVAC SYSTEM IS ON AUTO. FOOT WELL CAN GET AS HIGH AS 50 DEGREES CELSIUS WHICH IS NOT SAFE. THIS OCCURS DURING ALL DRIVING AND STATIONARY PARKING.
Electrical system, Other or unspecified, Jan 19, 2021
WHEN WARMING THE CABIN, REAR VENTS WILL OFTEN BLOW VERY HOT AIR, SOMETIMES IN EXCESS OF 100F, COMPARED TO THE FRONT VENTS. EVEN DURING THE SUMMER WHEN THE FRONT IS BLOWING COLD AIR, THE REAR WILL STILL BLOW HOT AIR.
Other or unspecified, Forward collision avoidance, Jan 15, 2021, crash
MY SON WAS DRIVING ON THE GOLDEN GATE BRIDGE WHEN THE AUTO PILOT APPLIED THE BRAKES. HE SAID A TRAFFIC CONE APPEARED ON THE SCREEN. THERE WAS NO TRAFFIC CONE OR ANY OTHER OBJECT IN THE ROAD. THIS ISSUE CAUSED AN ACCIDENT BEHIND HIM BECAUSE OF THE SUDDEN BRAKE APPLICATION. THIS ALSO HAPPENED TO ME WHILE DRIVING ON THE FREEWAY. I HAD THE CAR ON CRUISE CONTROL. ALL OF A SUDDEN THE BRAKES WERE AUTOMATICALLY APPLIED WITHOUT ANYTHING IN THE ROAD.
Vehicle speed control, Other or unspecified, Service brakes, Nov 3, 2020
1. PHANTOM BRAKING WHILE DRIVING ON AUTOPILOT: MOSTLY ON HIGHWAYS, WHEN DRIVING ON AUTOPILOT, THE CAR SUDDENLY APPLIES BRAKES FOR NO REASON AND NO OBSTACLE OR VEHICLE IN FRONT OF THE CAR. THIS MAY LEAD TO SOMEONE HITTING ME FROM BEHIND (REAR ENDING) AS THAT DRIVER WOULD NOT EXPECT MY CAR TO SLOW DOWN. 2. HOMELINK SYSTEM CLOSES GARAGE DOOR RANDOMLY: THE HOMELINK GIVES COMMAND TO GARAGE DOOR TO CLOSE WHEN IT IS NOT SUPPOSED TO. THERE WERE AN INCIDENT WHEN THE CAR WAS UNDER THE GARAGE DOOR AND ONE INCIDENT WHEN THE CAR WAS BACKING OUT. 3. LANE DEPARTURE ALERT: ON NEWLY MARKED ROAD, THE CAR DID NOT TAKE ANY ACTION WHEN THE LANE WAS CROSSED WITHOUT ENGAGING TURN SIGNAL. THE LANE DEPARTURE ALERT SYSTEM SHOULD HAVE BROUGHT THE CAR BACK IN LANE. TESLA'S RESPONSE IS THAT THE SYSTEMS ARE "BETA VERSIONS". I CAN UNDERSTAND A SYSTEM NOT WORKING (LIKE LANE DEPARTURE ALERT). HOWEVER, PHANTOM, BRAKING AND HOMELINK ISSUES ARE OUT OF DRIVERS' CONTROL AND THERE IS NO CORRECTIVE ACTION A DRIVER CAN TAKE. FOR EXAMPLE, A) "THE CAR DOES NOT APPLY BRAKES IF THERE IS OBSTACLE", DRIVER CAN APPLY BRAKE AND MITIGATE THE RISK. B) "THE CAR APPLIES BRAKES WHEN THE ROAD IS CLEAR". DRIVER CANNOT HELP AS IT WILL BE FEW SECONDS BEFORE THE DRIVER REALIZES THAT THE CAR APPLIED BRAKES FOR NO GOOD REASON AND THEN HE/SHE WILL HAVE TO CANCEL THE AUTOPILOT SYSTEM AND TAKE CONTROL. IT MAY BE TOO LATE... THERE WERE SEVERAL INCIDENTS OF PHANTOM BRAKING. THERE WERE 4 INCIDENTS RELATED TO HOMELINK. DATE BELOW IS THE DATE OF LATEST PHANTOM BRAKING INCIDENT.
Other or unspecified, Oct 27, 2020
IN THEIR NEWLY RELEASED AUTONOMOUS DRIVING PACKAGE CALLED FULL SELF DRIVING, MY CAR IS ACTING VERY ERRATICALLY AND DOES NOT SEEM TO BE SAFE. SPECIFICALLY ON NARROW STREETS THE CAR WILL AUTOMATICALLY FOLD THE MIRRORS MEANING I CAN'T EVEN SAFELY MONITOR THE VEHICLE AS IT DRIVES. CAN YOU ADDRESS THIS WITH TESLA?
Electrical system, Other or unspecified, Sep 21, 2020
THIS OCCURRED THIS PAST SATURDAY IN A NORDSTROM RACK PARKING LOT IN DALLAS. MY REASON FOR BEING AT THIS SHOPPING CENTER WAS TO DO A QUICK RETURN AT NORDSTROM'S RACK. I OPENED THE BACK DOOR OF MY TESLA AND GRABBED MY RETURN. I WALKED AWAY FROM MY CAR, BELIEVING THAT THE SMART LOCKING SYSTEM WOULD SECURE THE CONTENTS OF THE CAR AND THE VEHICLE ITSELF. I WAS IN THE STORE FOR APPROXIMATELY FIFTEEN MINUTES. WHEN I RETURNED TO MY CAR AND OPENED THE BACK PASSENGER DOOR TO PUT IN THE EMPTY NORDSTROM'S BAG, THERE WAS A MAN HIDING IN MY BACK SEAT, UNDER MY DOG'S BLANKET. HE WAS WEARING BLACK GLOVES AND WAS HOLDING MY TESLA CHARGER IN HIS HANDS. I SCREAMED AND TWO YOUNG GIRLS CAME OVER TO TRY TO HELP. WE BACKED AWAY FROM THE VEHICLE. THE MAN THEN CRAWLED INTO MY TRUNK FROM THE BACK SEAT, POPPED OPEN THE TRUNK FROM THE INSIDE AND CLIMBED OUT. HE LOOKED AT ME, SHAKING HIS HEAD, AND CALLED ME CRAZY OVER AND OVER AGAIN WHILE SECURITY WAS PRESENT. HE WANDERED AWAY FOR AN HOUR AND FORTY-FIVE MINUTES. SECURITY KEPT AN EYE ON HIM WHILE WAITING FOR DALLAS POLICE TO ARRIVE. POLICE CAUGHT UP WITH HIM AFTER HE WANDERED BACK TO THE SAME VICINITY. THE POLICE TOOK A CASE REPORT, FOUND OUT THAT THE SUSPECT HAD WARRANTS OUT FOR HIS ARREST, HANDCUFFED THE MAN AND PUT HIM INTO THE POLICE CAR. I DON'T FEEL SAFE WHEN I LEAVE MY VEHICLE, AND THIS SHOULD NEVER HAVE HAPPENED. HERE ARE MY ISSUES: OBVIOUSLY, MY DOORS DID NOT LOCK AS SOON AS I CLOSED THEM. THERE IS ABOUT A FIVE TO TEN SECOND PAUSE UNTIL I COMPLETELY WALK AWAY FROM THE CAR BEFORE IT ACTUALLY LOCKS. THAT IS HOW THIS MAN GOT INTO MY BACK SEAT. HE COULD HAVE STRANGLED ME WITH MY CHARGER, RAPED ME, AND THEN KILLED ME, AND NOT ONE PERSON WOULD HAVE EVER SEEN HIM. I AM NOT SURE HOW I SHOULD PROCEED. I DO KNOW THAT EVERY TESLA OWNER SHOULD BE AWARE OF THIS DANGEROUS OCCURRENCE.
Electrical system, Other or unspecified, Fuel/propulsion system, Mar 30, 2020
IMMEDIATELY PRIOR TO DOWNGRADE MY TESLA MODEL 3 CONFIGURATION FROM STANDARD PLUS (240 MAX CHARGE LIMIT) TO STANDARD CONFIGURATION (220 MAX CHARGE LIMIT), I COULD CHARGE TO 239 CHARGE LIMIT. AT THE DOWNGRADE, IN CONJUNCTION WITH A SOFTWARE UPDATE, AFTER THE SYNCHRONIZATION/CALIBRATION PERIOD TOOK PLACE, MY NEW CONFIGURATION OF STANDARD HAD A CHARGE LIMIT OF ONLY 207/208 AT 100% CHARGE, WHICH IS AN IMMEDIATE LOSS OF CHARGING LIMIT OF 31+. THIS IS A 50% GREATER DROP IN CHARGE LIMIT THAN WAS AGREED. THE CHARGE LIMITATION WAS SUPPOSED TO BE ONLY A 20 MILES DROP, BUT IT ENDED UP BEING 31+ DROP IN CHARGING LIMIT. MY BATTERY IS AND HAS ALWAYS BEEN IN GOOD HEALTH. THE METHOD OF REDUCTION IN CHARGE LIMITATION WAS ORIGINALLY COMMUNICATED TO BE A SIMPLE SOFTWARE LIMIT. HOWEVER, I WAS LATER TOLD THAT THE LIMIT IN CHARGE LEVEL WAS ACHIEVED BY ACTUALLY TURNING OFF CELLS WITHIN THE BATTERY BLOCK. IF TURNING OFF CELLS IS IN FACT THE METHOD USED TO LIMIT THE CHARGING CAPACITY OF THE BATTERY, THEN IT IS VERY CONCERNING SINCE NOT ONLY IS IT A FRAUDULENT REMOVAL OF CAPACITY - BUT A MUCH GREATER DROP IN CHARGING CAPACITY THAN THE CHARGE CAPACITY I PURCHASED - BUT IT ALSO LEAVES ME IN A SITUATION WHERE I CAN ONLY CHARGE TO 166 MILES TO MAINTAINING MY BATTERY'S HEALTH CONDITION AT THE RECOMMENDED MAX 80% CHARGE LEVEL. AT AN 80% CHARGE LEVEL OF THE NOW 207/208 100% MAXIMUM CHARGE LIMIT I WILL ONLY GET 166 CHARGE. AT 80% OF MY STANDARD CONFIGURATION I WOULD HAVE BEEN ABLE TO CHARGE TO 176. IF I HAD KNOWN THIS ARTIFICIAL AND FRAUDULENT REDUCTION IN CHARGE LIMIT WOULD HAVE BEEN IMPOSED I WOULD HAVE NOT DOWNGRADED TO STANDARD. THE CHARGE LIMIT ON THE NON-DOWNGRADED STANDARD PLUS CONFIGURATION HAS BEEN INCREASED TO 250 FROM 240. SO, TODAY WITHOUT THE DOWNGRADE MY 80% CHARGE LIMIT WOULD BE 200 INSTEAD OF 166 - A 34 CHARGE INCREASE - OR - A 43 INCREASE AT 100% CHARGE LIMIT!!
Other or unspecified, Mar 11, 2020
THIS WAS NOT AN EVENT, BUT A FEATURE THAT COULD RESULT IN INJURY OR DEATH. I AM VERY CONCERNED THAT THE PASSENGER DOORS DO NOT HAVE MECHANICAL RELEASE LEVERS SHOULD THE CAR LOOSE POWER. THAT MEANS I COULD BE TRAPPED IN THE CAR IF I AM IN THE BACK SEAT. I AM 65, AND CLIMBING OVER THE SEAT WOULD BE DIFFICULT FOR ME. THE OWNER'S MANUAL SAYS I CAN CRAWL THROUGH THE TRUNK WHICH HAS A MANUAL RELEASE, BUT THAT IS EVEN HARDER. I PRACTICED IT WITH THE TRUNK EMPTY, AND IT WAS VERY DIFFICULT. WITH LUGGAGE IN THE TRUNK IT COULD BE IMPOSSIBLE. WE OFTEN CARRY PEOPLE IN THEIR 80'S IN THE BACK SEATS AS WELL, AND EXPLAINING THESE EMERGENCY PROCEDURES IS QUITE ANXIETY-PROVOKING. I MYSELF HAVE CLAUSTROPHOBIA. I HAVE DISCUSSED THIS WITH A TESLA REPRESENTATIVE, WHO IS GOING TO PUT IT THROUGH AS A SUGGESTION. I ASKED TO HAVE THE DOOR HANDLES REPLACED WITH DOOR HANDLES EQUIPPED WITH EMERGENCY RELEASE LEVERS, BUT I AM TOLD THAT THIS IS NOT AN OPTION AT THIS TIME.
Other or unspecified, Feb 29, 2020
THE VEHICLE DEVELOPS MOLDY SMELL AFTER A SHORT PERIOD OF TIME THAT IS A POTENTIAL HEALTH HAZARD DUE TO BACTERIA GROWTH. THE SMELL IS DUE TO THE ACCUMULATION OF WATER ON THE EVAPORATOR AND IS A MECHANICAL DESIGN ISSUE THAT IMPACTS MOST TESLA 3 CARS.
Vehicle speed control, Other or unspecified, Feb 27, 2020, crash
WHILE ATTEMPTING TO PARK IN A SCHOOL PARKING LOT, THE VEHICLE ACCELERATED UNINTENTIONALLY STRIKING ANOTHER PARKED VEHICLE AND A SIGN POLE IN FRONT OF THE PARKING SPACE THEN COMING TO A STOP ON TOP OF A BOULDER. THE PRIVATE SECURITY PATROL AT THE SCHOOL FILED AN INCIDENT REPORT WITH ALL DETAILS.
Vehicle speed control, Other or unspecified, Feb 19, 2020
MY TESLA MODEL 3 KEEPS UNINTENTIONALLY AND ERRATICALLY BRAKING WHILE IN MOTION USING THE AUTOPILOT OR CRUISE CONTROL ON THE HIGHWAY. I HAVE MULTIPLE DATES AND TIMES OF THIS INCIDENT HAPPENING. THIS IS KNOWN AS "PHANTOM BRAKING" A FALSE POSITIVE THAT THE AUTOPILOT SYSTEM ENGAGES IN.THIS HAPPENS AT RANDOM AREAS AND TIME (DAY OR EVENING) ON THE FREEWAY. I HAVE CONTACTED TESLA SERVICE AND THEY HAVE GIVEN ME THE COLD SHOULDER AND STATED THERE IS NO FIX FOR THIS.
Steering, Electrical system, Other or unspecified, Jan 28, 2020, crash
THE DRIVER WAS INVOLVED IN A FATAL ACCIDENT IN WHICH THE AUTO-PILOT AND/OR LANE-ASSIST FEATURES FAILED, CAUSING THE VEHICLE TO TRAVEL OUT OF ITS LANE AND INTO ONCOMING TRAFFIC WHILE TRAVELING WEST ON OSCEOLA POLK LINE ROAD EAST OF SULLIVAN ROAD IN FLORIDA. THE TESLA THEN COLLIDED WITH A VEHICLE IN ONCOMING TRAFFIC, KILLING THE DRIVER OF THE TESLA. FLORIDA HIGHWAY PATROL AND OSCEOLA COUNTY FIRERESCUE INVESTIGATED.
Vehicle speed control, Other or unspecified, Jan 20, 2020, crash
CAR TURNING AND PULL UP TO THE GARAGE DRIVE WAY, IT SUDDENLY UNINTENDED ACCELERATE AND CRASH INTO THE GARAGE GATE. (VIDEOS AVAILABLE)
Vehicle speed control, Other or unspecified, Electronic stability control (ESC), Dec 30, 2019, crash
I AM VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED LAST DECEMBER 10, 2019 (TUESDAY). AT AROUND 5:50 AM, I AM SLOWLY DRIVING AT THE PARKING LOT OF MY OFFICE AT STRYKER CORPORATION IN SAN JOSE, CA. I AM SLOWLY PARKING MY CAR AND THEN THERE'S A SUDDEN UNINTENDED ACCELERATION ON MY CAR WHICH I CANNOT EVEN CONTROL OR STOP. THE ACCELERATION SPEEDS UP AUTOMATICALLY ON ITS OWN EVEN IF I'M STEPPING ON THE BRAKE. DUE TO THE SPEED UP ON THE ACCELERATION, THE CAR WENT OVER THE CURB WITH SO MUCH SPEED AND MOVED TOWARDS THE TENT WHICH IS THE SMOKING AREA IN OUR WORK. THE WINDSHIELD OF MY CAR BROKE WHEN IT HIT THE TENT AND THE CAR STILL MOVED TO THE OTHER SIDE OF THE ISLAND. LUCKILY, MY CAR LANDED ON A BUCKET OF CEMENT WHICH HELPED MY CAR TO STOP. IT WAS REALLY A TERRIFYING INCIDENT WHICH I DIDN'T EXPECT TO HAPPEN BECAUSE MY CAR IS NEW AND I THOUGHT THAT IT'S THE SMARTEST AND SAFEST CAR. I HAVE A DASH CAMERA ON MY CAR AND I HAVE A VIDEO OF THE WHOLE INCIDENT THAT WILL PROVE THAT MY STATEMENTS ARE TRUE.
Electrical system, Other or unspecified, Nov 13, 2019
I WAS PARKING IN MY DRIVE WAY. I THOUGHT I PLACED THE CAR IN PARK . MY FOOT WAS ON THE BRAKE. SO I OPENED THE DRIVER DOOR. WHEN I TOOK MY FOOT OFF BRAKE THE CAR LUNGED FORWARD.THE DOOR WAS OPENED AND I HAD BOTH FEET OUTSIDE THE DOOR. I TRIED TO PUSH THE PARK BUTTON . THE CAR WENT INTO REVERSE. THIS CAUSED THE DRIVER DOOR TO IMPACT THE BUILDING AND DAMADGE THE DOOR.
Other or unspecified, Service brakes, Nov 4, 2019, crash
I TURNED INTO A PERPENDICULAR PARKING SPACE IN A HOME DEPOT PARKING LOT. I LET UP ON THE ACCELERATOR AS THE CAR INCHED CLOSER TO THE CURB. AS I BEGAN TO PRESS THE BRAKE TO BRING THE CAR TO A COMPLETE STOP, THE CAR SUDDENLY LURCHED FORWARD, JUMPED THE CURB, CROSSED THE GRASS MEDIAN AND COME TO REST ON THE HOOD OF ANOTHER CAR. I KNOW MY FOOT WAS ON THE BRAKE AT THE TIME AND CONTEND THAT THE INCIDENT WAS DUE TO A VEHICLE MALFUNCTION.
Air bags, Structure, Other or unspecified, Oct 8, 2019, crash
MY WIFE WAS TRYING TO PARK THE CAR IN OUR GARAGE WHEN THE CAR SUDDENLY SPED UP AND HIT OUR INNER GARAGE WALL. IT THEN REVERSED BACK AND HIT THE WALL A SECOND TIME. THEN IT AUTOMATICALLY REVERSED AND PARKED ON THE NEIGHBOR'S DRIVEWAY. BOTH THE STERLING AIR BAG AND AIRBAG NEAR THE FEET DEPLOYED. THE CAR'S FRONT WAS SMASHED. OUR GARAGE WALL AND DOOR ARE ALSO BADLY DAMAGED. I HAVE ASKED TESLA TO INVESTIGATE IF IT WAS BECAUSE OF THE AUTOPILOT TAKING OVER BUT HAVE NOT RECEIVED A RESPONSE FROM THEM YET AFTER MORE THAN A WEEK.
Electrical system, Other or unspecified, Electronic stability control (ESC), Oct 4, 2019
I JUST BOUGHT THE NEW TESLA MODEL 3 LAST WEEK FOR LONG RUN BATTERY BUT IT'S NOT GIVING ME FULL RANG OF MILES AND DROPPING CRAZY AMOUNT OF BATTERY . THE WAY TESLA IS TELLING THE PEOPLE ABOUT MILEAGE , IT'S NOT WORKING THAT WAY , I HAVE LONG RANG MILEAGE AND IT'S SUPPOSED TO GIVE 310 MILEAGE AFTER FULL CHARGE AND THAT'S ONLY REASON I BOUGHT THIS CAR BECAUSE EVERY DAY I'M DRIVING AROUND 200 TO 270 MILEAGE . BUT TRUE IS IT NOT GIVING ME THAT MILEAGE AT ALL AND JUST GIVING ME ONLY 230TO 250 ALL TOGETHER AFTER MY FULL CHARGE WHOLE NIGHT , AND SO I HAVE TO STOP BY SOMEWHERE EVERY DAY TO CHARGE MY CAR TO GO HOME WITH ENOUGH MILEAGE . FOR ME IT'S DOESN'T NOT MAKE ANY SENSE AT ALL SINCE YOU ARE BUYING LONG RANGE DISTANCE CAR AND YOU ARE NOT GETTING WHAT YOU ACCEPTING .
Other or unspecified, Aug 22, 2019
FRONT TRUNK UNLATCHED WHILE DRIVING. MADE A LEFT TURN AT AN INTERSECTION AND RECEIVED A WARNING MESSAGE SAYING THE TRUNK IS UNLATCHED. GOT OUT AND CHECKED, THE PRIMARY LATCH IS UNLATCHED AND THE SECONDARY LATCH IS ENGAGED.