2020 Tesla Model 3
Problems, recalls and owner-reported issues
Forward collision avoidance is the leading concern among 451 owner complaints filed for this model year. This is the 5th highest complaint count among 9 Model 3 model years with reports.
Of the 2020 reports, 54 involved a crash and 2 involved a fire. 33 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsAug 5, 2026
Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.
The remedy is currently under development. Owner notification letters are expected to be mailed October 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-17-003.
Campaign 26V507000 on NHTSA.gov
Tires, pressure monitoring and regulating systemsDec 17, 2024
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Driving with improperly inflated tires increases the risk of a crash.
Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.
Campaign 24V935000 on NHTSA.gov
Seat belts, front, warning light/devicesMay 28, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Campaign 24V376000 on NHTSA.gov
Forward collision avoidance, warnings, external/pedestrian alertFeb 27, 2024
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.
Campaign 24V153000 on NHTSA.gov
Electrical system, instrument cluster/panelJan 30, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
Campaign 24V051000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareDec 12, 2023
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
Campaign 23V838000 on NHTSA.gov
Steering, automated/adaptive steeringFeb 15, 2023
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
Campaign 23V085000 on NHTSA.gov
Seat belts, rear/other, anchorageOct 21, 2022
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
An incorrectly reassembled seat belt anchor can impair the performance of the seat belt during a crash, increasing the risk of injury.
Tesla Service will inspect and reassemble the seat belt anchors as necessary, free of charge. Owner notification letters were mailed December 20, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-20-004.
Campaign 22V798000 on NHTSA.gov
Visibility, power window devices and controlsSep 19, 2022
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.
Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed March 31, 2032. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-013.
Campaign 22V702000 on NHTSA.gov
Electrical system, instrument cluster/panelApr 18, 2022
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
The driver may not know how fast the vehicle is traveling without the mph or km/h unit display, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed June 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-008.
Campaign 22V263000 on NHTSA.gov
Electrical system, softwareApr 12, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.
Campaign 22V235000 on NHTSA.gov
Back over prevention, display functionMar 18, 2022
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A delayed rearview camera image reduces the driver's rear view, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed May 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-004.
Campaign 22V169000 on NHTSA.gov
Electrical system, softwareFeb 4, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.
Campaign 22V063000 on NHTSA.gov
Electrical system, softwareFeb 1, 2022
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-002.
Campaign 22V045000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareJan 27, 2022
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Failing to stop at a stop sign can increase the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
Campaign 22V037000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 21, 2021
Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.
A rearview camera that does not function reduces the driver's rear view, increasing the risk of a crash.
Tesla Service will inspect and install a guide protector and new cable harness as necessary, free of charge. Owner notification letters were mailed April 24, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-17-008.
Campaign 21V00D000 on NHTSA.gov
Forward collision avoidance, sensing system, cameraOct 29, 2021
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
Campaign 21V846000 on NHTSA.gov
Suspension, critical fastenersOct 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.
Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed December 20, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-003.
Campaign 21V835000 on NHTSA.gov
Air bags, side/window, curtainOct 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2020-2021, 2023 Model 3 vehicles. The left and/or right side curtain air bag may have been improperly secured to the roof rail, which could result in a twisted air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
A twisted side curtain air bag may improperly deploy, increasing the risk of injury or occupant ejection during a crash.
Tesla Service will inspect and realign the left and right side curtain air bag as necessary, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-20-006.
Campaign 21V834000 on NHTSA.gov
Seat beltsMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
An improperly attached fastener may prevent the seat belt system from performing as designed, increasing the risk of injury.
Tesla Service will inspect and repair both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-001.
Campaign 21V389000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Contact with the rim may cause a loss of tire pressure, increasing the risk of a crash.
Tesla Service will inspect and tighten, or replace the caliper bolts as necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-33-002.
Campaign 21V387000 on NHTSA.gov
Representative owner complaints
451 reports, newest first.
Lane departure, Dec 19, 2023
I am writing to urgently express my concerns about the latest software update for the Tesla Model 3’s autopilot system, which, in my view, significantly compromises safety. As a Model 3 owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. You need to investigate this issue as a matter of urgency. Adjustments are necessary to prevent potential accidents and ensure that the tech helps, not hinders.
Steering, Other or unspecified, Dec 19, 2023
To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model 3’s autopilot system, which, in my view, significantly compromises safety. As a Model 3 owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this issue as a matter of urgency and safety.
Other or unspecified, Dec 19, 2023
cabin heat not working, vehicle’s defroster is also not work well enough to comply with federal motor vehicle safety standards regarding windshield visibility. error message on the vehicle’s user interface saying that heating and air conditioning are limited or unavailable. The blower motor, which sends air into the cabin, will remain operational.
Forward collision avoidance, Dec 16, 2023
During a month-long road trip in the US, I experienced frequent "phantom braking" incidents while using adaptive cruise control. In some cases, Autosteer was also active. By "phantom braking" I refer to sudden hard braking by the car itself in clear daylight conditions on interstate highways with no vehicles visible ahead of me for at least 1/2 mile. By "frequent" I mean that this behavior occurred multiple times per hour over multiple days. I decided to cease using cruise control for the remainder of the trip after the following episode occurred. With cruise control active on a four lane interstate, I was changing lanes to the right to allow a pickup truck to pass me on the left. I had just passed a semitrailer, who was in the right lane. I could see him in my rear-view mirror as I began the lane change. The road was empty and visible for at least a mile ahead on a sunny morning. We were all traveling about 75 mph in a 70 mph zone. While straddling the lanes, the car suddenly slammed on its brakes, requiring both vehicles behind me to take evasive action. I over-rode the car’s action by pressing the accelerator pedal swiftly and firmly. No accident occurred. I stopped using cruise control entirely for several months, and I have only rarely used it since then, and only when the road behind me is empty. In those few recent trials, I have not experienced any phantom braking. Finally, I speculate that the braking may have been triggered by "mirages" of what look like puddles on the road. We humans are familiar with this phenomenon, but the camera AI may have interpreted those as obstacles.
Power train, Vehicle speed control, Fuel/propulsion system, Dec 13, 2023, crash
We had Model 3 with instance of unintended acceleration at the gate of a parking lot. This car was bought in May 2020. On December 6, 2020, she was on the way out of the parking gate and suddenly the car accelerated, hitting the side wall of the gate. The car flew over a two-way street, resulting in a compound fracture of her right hip requiring internal fixation and transfusion. The vehicle was inspected by the police. There were no warning lamps, messages, or other symptoms prior to failure.
Forward collision avoidance, Dec 10, 2023
Phantom breaking occurred twice while driving east on highway sr 152. Our car was traveling straight with no cars in front of us. I was using cruise control set at the speed limit when the car suddenly slammed on the brakes, the car slowed from 65 mph to 20 mph in a few seconds. This happened twice in a matter of 10 minutes. I no longer use cruise control. Apparently there is no fix. I have two relatives that have experienced same problem with their Teslas. I will suggest that they report to NHTSA.
Visibility/wiper, Dec 6, 2023
Currently occurring with FSD Beta firmware V.2022.27.12 but the same has occurred with previous firmware versions also. Normal operation of the vehicle with the ADAS engaged puts the windshield wipers into AUTO mode. At times the windshield wipers are activated when the windshield is dry. It isn't raining or misting and there's nothing on the surface of the windshield at the location of the front-facing cameras. "No rain" occurrences seem to correlate with times when visibility ahead has low contrast and there are no highlights and shadows to sharply define the scene, (ie, a little "muddy"). Observed when it is overcast but not raining, around sunrise when the sun is low in the sky and the light levels ahead are relatively low and headlights aren't helping illuminate the road ahead, and at times there are high-contrast light and shadows immediately ahead but farther down the road there is mist or fog, creating the same low contrast lighting conditions some distance away. It is as if the ADAS is aware that the scenery is not sharply defined and is "wiping its eyes" in an attempt to gain a more sharply-defined view. Occasionally, but rarely in my experience, the windshield washer is also engaged. Having the ADAS activate the wipers at these times is not a safety hazard, per se, but it is distracting and concerning as it gives the driver the impression that perhaps the ADAS is malfunctioning. I've read in user forums reports from a fair number of FSD Beta drivers complaining that the wipers go on when the windshield is dry and the ADAS is engaged. I haven't observed the same when the ADAS is not engaged.
Service brakes, Forward collision avoidance, Nov 27, 2023
While driving on the highway from philadelphia to allentown using I-476 north i was driving using cruise control and the car suddenly applied brakes ( phantom braking) there was no one either in front or sides or behind me. No accident happened
Forward collision avoidance, Nov 27, 2023
At lease several times in the past 3 months, when using AUTOPILOT and when passing semi-trucks on my right my Model 3 has automatically given a very loud, what I believe to be either a Forward Collision Warning or a Lane Departure Warning, then braked and seemingly veered to the left! This is scary beyond belief and has only happened when AUTOPILOT is engaged and large semi-trucks are to my right. I thought you should know about this issue. Thank you,
Service brakes, Forward collision avoidance, Nov 19, 2023
Driving on the freeway with the adaptive cruise control set to 78 mph. Traveling in the #1 lane, medium traffic, no vehicles in front of us for a while (in our lane or the #2 lane next to us). Roadway was dry, sun was overhead at that time of the day. Weather said it was 72 outside, so not excessively hot. While nearly cresting the top of a slight incline, the car hard-braked, taking the speed from 78mph to 58mph for no obvious reason. (Thank heavens the car behind us was following at a safe distance and was able to brake, too.) There was no debris on the roadway or any other reason why the car would need to brake. Suffice to say that we deactivated the adaptive cruise control for the remainder of the journey.
Exterior lighting, Visibility/wiper, Nov 16, 2023
FSD Beta Firmware Version 2023.27.7. -- When operating with FSD Beta in control of the vehicle, the turn signal is activated and the appropriate left or right side blind spot video is brought upon the driver's display automatically. This works perfectly for city street lane changes and turns at intersections or driveways, etc. When operating on a controlled access highway the systems works in the same manner, activating the turn signal and displaying the blind spot video on the driver's display when changing lanes and exiting the highway. However, the turn signal is not activated and the blind spot video is not displayed on the driver's instrumentation when first entering a controlled access highway. This is the one exception where the driver is required to activate the turn signal while FSD Beta is in control, and seems like an oversight or 'bug'. However, it might be by design, in which case the intent that the driver is required to activate the signal indicating the vehicle's merge has not, to my knowledge, been communicated to the driver as the one exception to the otherwise automatic operation of the turn signal and blind spot video display while the vehicle is under FSD Beta's control.
Exterior lighting, Nov 16, 2023
Activating FSD Beta Version 2023.27.7 switches the Display brightness to AUTO and to a brightness that is higher then the level set by the driver. In a darkened vehicle at night the Auto setting was too bright and a distraction to safe driving at night. I then spent 2-3 seconds with my attention away from the road ahead as I reset the brightness on the display screen to the comfortable level. After disengaging FSD Beta the display remains at the brightness level set buy the driver. The next time FSD Beta is activated the display brightness is once again set to AUTO and the distracting process of taking the display out of AUTO and adjusting the brightness to a level comfortable to the driver must be repeated. Activating FSD Beta puts the High beams into AUTO and allows the system to use the high beams when the Vision system requires it. This is excellent and works well. The display brightness is a driver preference and adjusting the display brightness is not needed for the vision system to operate effectively and should remain set at the driver's preferred setting so as to no be too bright and so the driver does not need to repeatedly adjust the brightness each time FSD Beta is activated.
Vehicle speed control, Nov 15, 2023
I was already situated in the left turn lane on a two way city street, slowing down, and about to come to a full stop before making a U turn when I felt a surge in power before the car picked up, accelerated uncontrollably, and launched forward. In front of the turn is a raised cemented median strip divider where the car hit and went on top of it. Instinctively, I just held on to the steering wheel firmly to keep the car straight so that it will stay on (top) and within the divider and not veering to the right or left and running onto incoming traffics on both sides of the street. The car came to a stop after coming off the other end of the divider (approximately 100 ft) and ended on one of the lane from the opposite traffic. Thankfully there were no cars on that lane at the time and I was able to sluggishly drive the car safely into an adjacent parking lot. I, as well as other could have been seriously injured or killed. All wheels and tires are visibly damaged and possibly the underside as well. The car is in a body repair shop and waiting for inspection at this time. I already reported the incident to my insurance and Tesla companies. All inspections and reports are pending at this time. There was no police report since there was no collision or bodily injuries. There were no warning signs, signals, messages, or symptoms from the car or from Tesla before the incident. The car 12V battery was changed 3 months prior by Tesla Service Center. This is my first encounter with this sort of problem.
Structure, Nov 15, 2023
My rear bumper on my 2020 Tesla Model 3 AWD LR completely fell off whilst driving through heavy rain floods. There was a recall for my exact year and model but apparently not for my exact car which was manufactured in Texas instead of California.
Vehicle speed control, Forward collision avoidance, Nov 3, 2023
I've had the car since December 2019. The car will "phantom brake" when the autopilot adaptive cruise control is on. This happens intermittently, ~1 time per month on my normal commute. I will be going along, cruise set to 75 and out of nowhere it'll slam on the brakes and lose 10 MPH in a second before I can take over. This occurs with absolutely no traffic or reason, it'll be an empty highway and it does it. I drive with my foot over the accelerator so I can floor it to override the car. This is the exact opposite reaction I would think that someone should have to do with a safety feature. Tesla tells me the system is working fine, but random brake checks on the highway should never be normal. I don't understand how this system was approved to operated by the government.
Steering, Oct 20, 2023
The contact owns a 2020 Tesla Model 3. The contact stated while driving 30 MPH, the vehicle lost power steering functionality and became firm. The contact was able to pull over to the side of the road. The power steering assist warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The mechanic was not able to determine the cause of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,272. The contact stated this email has changed. Please contact me elsewhere for an updated one to continue a conversation. Thank You!
Structure, Oct 17, 2023
The front aero shield cover (undercarriage cover) of the vehicle dropped and began dragging on the highway. This appears to be a common issue amongst many Tesla Model 3 owners. Tesla has now created a plastic version of this to resolve this issue. However, they aren't covering repairs.
Visibility/wiper, Oct 13, 2023
The automatic windshield wipers are not picking up rain - at all. Living in a raining area, it caused me to no have clear visibility and on the Tesla you have to manually change the mode on the screen, which causes you to take your eyes off the road. Tesla has known about this but not issued a warning (See screenshot from tesla service agent). Luckily an accident didnt occur but this is an overall safety issue.
Steering, Oct 8, 2023
The material used to cover the steering wheel is defective and not up to safety standards. The poor quality plastic used to cover the wheel is a very thin plastic that melts from the sun and peels off causing a safety hazard. I brought this to Tesla's attention and was told they will not fix it without me paying for it. There are number of consumer complaints on the internet for the same issue showing the defective material.
Forward collision avoidance, Lane departure, Sep 30, 2023, crash
I was driving on the Garden State Parkway in New Jersey in the right hand lane. I was using basic auto pilot and needed to pass a pick up truck in front of me. I disabled auto pilot and went into the left lane. I re-engaged auto pilot and the vehicle took a hard right and hit the truck. I heard the audible chime once it made contact with the truck indicating that auto pilot disengaged. My car went back into the left lane and I took control. We moved to the shoulder and waited for state police to arrive. Luckily no one was injured. A police report was filed.
Suspension, Sep 19, 2023
The contact owns a 2020 Tesla Model 3. The contact stated while driving approximately 40 MPH, the vehicle rolled over an uneven road surface and the contact heard an abnormal creaking and squeaking sound coming from the front driver’s side wheel well. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure at various speeds. The contact stated that the sound had become much louder. The contact had taken the vehicle to a dealer, where it was diagnosed and determined that the driver’s and passenger’s side front upper control arms and lower links needed to be replaced due the seals deteriorating and disintegrating. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 59,135.
Seat belts, Sep 19, 2023
seems like a common issue that keeps coming back again after repairs. this is my first seat belt error message so I will take my car in for warranty work and hopefully it is covered.
Steering, Sep 18, 2023
Sporadically, I've been driving and the steering stiffens so much that I can barely turn the wheel. The car flashes a warning that steering assist may be reduced. I pull over, turn the car off, restart it, and it is fine again. This happens, such as the last time I filled this out, randomly and not every day nor on every drive. I contacted Tesla and they estimated a $2,000+ cost to fix it and can't get to it until October 2nd at the earliest. Meanwhile, I need it to get to and from work. They stated that the steering concern hasn't been reported in any other vehicle, but I've seen it reported by others to NHTSA.
Forward collision avoidance, Sep 14, 2023
On September 9, 2023, we were driving from Winter Park, CO to Omaha, NE. Three or four hours into our trip, we experienced what is described on the internet as "phantom breaking" four or five times in an hour. We were in a remote area on I-80 with no cars ahead of us or behind us and no debris in the road. We have occasionally experienced this hard automatic breaking for no obvious reason before in our almost four years of driving this Tesla, but we never thought much of it. This time since it happened so many times in such a short amount of time, we researched online if there was anything we could do. With that information we turned off the "Automatic Emergency Breaking", which seemed to do the trick. When we contacted the Tesla Service Center in Council Bluffs, IA for an appointment to see if they could fix the problem, they asked for more information. They said the following: "We performed a remote diagnosis on the Autopilot System in the vehicle and its affiliated hardware and all checks came back in good standing with no faults." They then suggested I read the Owners manual for factors that may cause the vehicle to brake when not required or expected. I read it and told them none of those conditions were present. They said that was all they could do and suggested if it happens again I should file a "bug report" (which was a new concept to me!). The phantom breaking happened, but Tesla either doesn't seem to believe me or does not have the ability to properly diagnose or fix the problem. I will try to remember to turn off the Automatic Emergency Breaking, but that raises other safety concerns . . . .
Steering, Sep 13, 2023
While driving on the highway, the car suddenly alerted me that the steering assist was affected. The steering wheel became extremely stiff. To turn, it took two hands and quite a lot of strength. I pulled off onto an exit, turned the car off, then started it back. The steering worked properly the rest of the drive. The next day, steering worked fine on my 50-mile drive to work. On the way home, however, it froze up the same way again. Again, I pulled over, turned the car off, then back on and the issue was resolved. The steering wheel was so stiff that I could barely turn it, however, and it is incredibly unsafe. The soonest they said they could check the car is October 2nd. It seems to be a software issue since turning the car off and then back on resolves it. Tesla, however, is impossible to get in touch with other than sending a text through the app and then I'm lucky if I ever get a response.