2020 Thor Motor Coach Outlaw
Problems, recalls and owner-reported issues
Structure is the leading concern among 4 owner complaints filed for this model year. This is the 2nd highest complaint count among 8 Outlaw model years with reports.
Of the 2020 reports, 1 involved a crash.
What owners report most often
Recalls and investigations
StructureJul 8, 2021
Thor Motor Coach (TMC) is recalling certain 2019 Challenger, Palazzo, Tuscany, 2019-2020 Miramar, 2019-2021 Aria, Outlaw, and Venetian recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed September 8, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000232.
Campaign 21V522000 on NHTSA.gov
Visibility, glass, side/rearJun 9, 2020
Thor Motor Coach (TMC) is recalling certain 2020-2021 ACE, 2021 Four Winds and 2020 Gemini, Axis, Compass, Delano, Windsport, Hurricane, Outlaw, and Vegas motorhomes. The adhesive bond between the glass and the metal hinge frame of the frameless windows may fail which would then allow the glass to detach and fall out.
If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of a crash.
TMC will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. The recall began July 10, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000192.
Campaign 20V339000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesAug 20, 2019
Thor Motor Coach (TMC) is recalling certain 2020 Chateau, Daybreak, Four Winds, Freedom Elite, Majestic, Outlaw and Quantum motorhomes. The battery cables may loosen on the battery isolation manager (BIM) or battery isolation relay (BIR), causing premature BIN/BIR failure or electrical arcing.
The loose connection can causing arcing, increasing the risk of a fire.
TMC will notify owners, and dealers will install lock washers to properly secure the battery cable to the BIM/BIR. If the cable was loose, dealers will also replace the BIM/BIR, free of charge. The recall began October 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000172.
Campaign 19V609000 on NHTSA.gov
Equipment, recreational vehicle/trailerJun 30, 2019
Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.
Unexpected movement of the slide-out room can increase the risk of a injury.
TMC will notify owners, and dealers will update the affected software, free of charge. The recall is expected to begin August 28, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000170.
Campaign 19V504000 on NHTSA.gov
Representative owner complaints
4 reports, newest first.
Structure, Mar 20, 2024, crash
There is a recall on the windows. I received the notice from NHTSA in Jan of 2023. I have been trying to get Thor to perform the repair for 14 months, without success. The windows "could" fall off. In fact, one of my windows did fly off on the freeway and go through the windshield of a passenger car. Luckily nobody died, and my insurance paid them. But my other windows are loose and threatening to do the same. That is the very issue this recall is meant to solve. Very dangerous, and Thor isn't doing anything about it.
Structure, Dec 14, 2022
The double pane windows on the sides of the motorhome separate which allows the window pane to fall off into the road while traveling. This pane of glass falling out at highway speeds could cause serious harm to other travelers and vehicles.
Structure, Apr 14, 2022
Hello We took the RV on our trip in Nov 2021 and noticed cold air entering the cabin near the driver and passenger feet. After pulling the 45degress trim that covers sits between the floor and wall I noticed that is a gap and I could see the road. Upon further investigation it looks like the side wall has separated from the floor of RV. Upon further research, it appears the entire length of the sidewalls of the RV is attached to the floor using 3&1/2 inch machine screws. In my case those screws had sheared off. That essentially means the side walls on both sides are coming off loose from the bottom. I am shocked that THOR would make such a shoddy design. The gaps between the floor and side wall exposes the entire coach to outside air and makes passengers venerable to exhaust fumes from the generator, especially when travelling at highway speeds as there is considerable low pressure in side the cabin. I am afraid the whole structure of the RV above the floor is at risk of a catastrophic failure. This is a 26000 LB Class RV and the way side walls are attached to the floor and to the chassis with these flimsy screws that are simply drilled into the L-bracket of the floor does not seem like a design that can withstand the stresses put on it. Thor has refused to fix this issue. I urge you to kindly investigate this issue as it probably affects all there Class A RVs. Please reach out to me at [XXX] or [XXX]. I have pictures and videos of the issue but not right now. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Other or unspecified, Jul 2, 2021
Frameless Window fell off during a trip, the window glue probably failed. We are not sure when it happened, I hope no one got injured on the highway.