2010 Toyota Highlander
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 238 owner complaints filed for this model year. This is the 12th highest complaint count among 25 Highlander model years with reports.
Of the 2010 reports, 19 involved a crash and 2 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleApr 9, 2014
Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.
If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.
Campaign 14V168000 on NHTSA.gov
Equipment, other, labelsApr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V123000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 27, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2010 HIGHLANDER, MODEL YEAR 2009-2010 COROLLA, VENZA AND MATRIX PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT. THIS RECALL IS AN EXPANSION OF A CAMPAIGN OF 3.8 MILLION OTHER TOYOTA VEHICLES ANNOUNCED IN 2009 FOR THE SAME ISSUE (SEE 09V-388).
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V023000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 AVALON, MODEL YEAR 2007-2010 CAMRY, MODEL YEAR 2009-2010 COROLLA, COROLLA MATRIX, RAV4, MODEL YEAR 2010 HIGHLANDER, MODEL YEAR 2008-2010 SEQUOIA, AND MODEL YEAR 2007-2010 TUNDRA VEHICLES. DUE TO THE MANNER IN WHICH THE FRICTION LEVER INTERACTS WITH THE SLIDING SURFACE OF THE ACCELERATOR PEDAL INSIDE THE PEDAL SENSOR ASSEMBLY, THE SLIDING SURFACE OF THE LEVER MAY BECOME SMOOTH DURING VEHICLE OPERATION. IN THIS CONDITION, IF CONDENSATION OCCURS ON THE SURFACE, AS MAY OCCUR FROM HEATER OPERATION (WITHOUT A/C) WHEN THE PEDAL ASSEMBLY IS COLD, THE FRICTION WHEN THE ACCELERATOR PEDAL IS OPERATED MAY INCREASE, WHICH MAY RESULT IN THE ACCELERATOR PEDAL BECOMING HARDER TO DEPRESS, SLOWER TO RETURN, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION.
THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V017000 on NHTSA.gov
Representative owner complaints: service brakes
36 reports, newest first. Show all
Service brakes, Forward collision avoidance, Jul 24, 2024
We received this from Toyota. Customer Support Program Bulletin Date: Page: POL19-06 6/6/2019 1 of 3 REVISED 8/28/19 CUSTOMER SUPPORT PROGRAM BULLETIN (ZKC): REPAIR COVERAGE FOR BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY ON CERTAIN 2008-2010 MY HIGHLANDER HYBRID VEHICLE. When we received this bulletin, we asked our Toyota Dealer Service Department (Stevenson Toyota East, Denver, CO) to address this issue multiple times when bringing in our vehicle for service in 2019 and 2020 and were told repeatedly they would not fix this issue since the ABS light was not on. Now that this bulletin is expired the ABS light is on. We took our Highlander to the Toyota Dealership in Melbourne, Florida and were told that this repair will now cost us $2473.89. Our 2010 Highlander is barely worth that, and now we have to repair this on our own even though Toyota knew the brake actuator assembly and brake booster pump would eventually fail at some point in time. Despite this, Toyota refused to resolve this issue when we asked (more than once) right after receiving the service bulletin in 2019 and as a result is causing a safety issue for our college aged son who drives this car, and all other drivers on the road should the ABS system fail. The attached estimate states the ABS service light has not come back on but this is not true and my son is having issues with the brakes.
Service brakes, Jan 17, 2024, crash
When traveling a slow speeds (less than 15 mph) and needing to stop, the brakes are pressed but do not respond. This has happened on several occasions and has caused two separate accidents where the Highlander has failed to stop and it runs into the car in front. After the first accident, we looked for recalls (2015) and there were none for any model Toyota for brakes or brake systems. We brought the car in to the mechanic and had all the brakes and pads replaced, although they said nothing was wrong with the shoes nor pads. Now, years later, another accident in the exact same way. Luckily, due to the slow speed, no one was hurt but this is definitely a problem with the car. There have never been any warning lights, or sounds that would indicate an issue.
Service brakes, Jan 5, 2024
Affected by the faulty Brake Actuator & Accumulator on 2010 Toyota Highlander Hybrid. Brake malfunction and ABS disabled lights popped up on my Multi-Information Display. This issue disables ABS & VSC systems, which therefore makes this a safety hazard. Upon doing research, I have concluded that many complaints about this specific "Brake actuator & accumulator" have been issued. In the past, Toyota has provided a "Customer Support Program" which expired in 2020, but this does not help current owners like myself, who are stuck with this problem.
Service brakes, Oct 24, 2023
On approx. October 19, 2023 my vehicle started showing 4 error messages on the display: Brake Malfunction, Check ABS, Check VSC System, and Check Brake System. At the same time, these 5 warning lamps became illuminated: Brake System Warning Light and Warning Buzzer (Red), Brake System Warning Light (Yellow), Master Warning Light (Yellow), ABS Warning Light (Yellow), and SLIP Indicator (Yellow). A car repair technician obtained the following error codes from the vehicle in a diagnosis: C1391 (Abnormal Leak in Accumulator). I was informed that the VSC (vehicle stability control) safety feature of the vehicle is disabled while the error codes and messages are present. Toyota previously issued a customer support bulletin (No. POL19-06) on June 6, 2019, titled "Customer Support Program ZKC: Certain 2008-2010 Model Year Highlander Hybrid Vehicles Coverage for Brake Actuator Assembly and Brake Booster Pump Assembly". In the bulletin, Toyota acknowledged that its 2008-2010 Highlander Hybrid models had "certain internal malfunctions of the Brake Actuator Assembly". Affected error codes include C1391 and C1253, among others. Affected warning lamps consists of all 5 of the warning lamps that were illuminated in my vehicle. Affected parts include 04008-26448 (Actuator Assy, Brake w/ Fluid) and 04008-51148 (Pump Kit, Brake Booster w/ Accumulator). Instead of issuing a recall for this hazardous defect, Toyota opted to offer "Customer Support Program ZKC". The malfunction that manifested my vehicle is not eligible for this program. Toyota should issue a proper recall to address this safety hazard.
Service brakes, Aug 21, 2023
1. When braking vehicle accelerates for 1 to 2 seconds. 2. I believe safety is at risk for driver, passengers or people close to accelerating car. 3. This has not been confirmed with dealer. 4. Multiple inspections but not for this problem. 5. No warning has ever appeared on any visible car system. Problem has existed for over one year. 2010 Toyota Highlander Platinum Hybrid 4WD
Service brakes, May 3, 2023
The brake actuator (4405048320) and brake booster pump (4707048020) malfunctioned. The ABS warning came on the display, as well as a warning saying “Brake Malfunction: pull over car immediately.” The traction control light, ABS light, warning light, and parking brake light also came on. The computer code was C1391. This controls the brakes and anti-lock brake system. This is a serious and known safety issue. It is well-documented online, and in 2019 Toyota acknowledged this widespread issue with a Customer Support Program ZKC. However, this program only applied for a limited time, and since then more vehicles have had this same issue with faulty parts. Even vehicles under 150,000 miles no longer qualify for free replacement despite this being a known and widespread issue.
Service brakes, Apr 17, 2023
My issue is not that I got a brake warning light (see attached image). My issue is that Toyota knows that this is an issue and will only fix it if you experience the issue before 12/30/2020 or at less than 150,000 miles. It is irresponsible of Toyota to know this is an issue, especially regarding the vehicle brakes (see screenshots of the letter from Toyota).
Service brakes, Nov 30, 2022
Driving down the highway the abs srs air bag lights and the warning triangle all came on and then shortly after that a loud continuous beeping sound started and when my wife tried to pull over she realized she really had to cram on the brakes to get the car to stop... this scared the daylights out of my wife and thank god we didn't get in wreck!! But I dont understand why this is not a recall problem after all the other people I have read about with the same problem with the abs accumulator bleeding off pressure causing the pump motor to run abnormally long and in our case constantly to the point of no being burnt up and needing to replace.. my wife is the second owner of this car and we have had it since 2015... how is the window switch MORE OF AA CONCERN THAN FAULTY ABS ACCUMULATORS???
Service brakes, May 9, 2022
Driving when multiple lights related to traction, ABS system illuminated. Warning message to pull over immediately. Power brakes gone. Had to push brake pedal hard and long to floor to get minimal manual brakes to take effect. High pitched alarm sound. Almost ran into other cars in parking lot.
Service brakes, Mar 12, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? The actuator assembly, and brake booster pump assembly w/ accumulator have failed. Part # 04008-26448 and 04008-51148 How was your safety or the safety of others put at risk? This controls the brakes and anti-lock brake system. Stopping distance and anti-lock performance has been very erratic. Brake pedal feel has been soft or overly-firm and could easily cause a collision or serious accident. This is a serious and known safety issue and should result in a vehicle recall. Has the problem been reproduced or confirmed by a dealer or independent service center? This problem was confirmed by Norm Reeves Toyota San Diego on 3/12/22, and has been acknowledged by Toyota in Bulletin POL 19-06. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There are many warning lamps on in the car, including an ABS and Brake System warning on the display, the traction control light, ABS light, warning light, and parking brake light. The vehicles brake booster has been running frequently and making a loud noise for about 18 months or 2 years prior to failure and prior to warning lights coming on.
Service brakes, Nov 15, 2021
MY 2010 HIGHLANDER HYBRID HAD AN ISSUE WITH THE BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY. CUSTOMER SUPPORT SERVICE IS EXPIRED ON DEC 31, 2020 WHICH IS NOT FAIR. THIS PROBLEM CAN CAUSE SERIOUS ACCIDENT AND CAUSE. IT WAS LUCKY THAT MY WIFE MANAGED TO STOP THE VEHICLE WHEN BRAKE DOES NOT WORK AND ALL THE LIGHTS ON. MY WIFE NOW COULD NOT DRIVE BECAUSE SHE IS TOO SCARED TO DRIVE ANYMORE. THIS ISSUE RAISED A BIG ENOUGH ISSUE FOR TOYOTA TO EXTEND COVERAGE. IT NEEDS TO BE A RECALL, AS THE TOTAL REPAIR COSTS EXCEED $3500 IN MOST CASES FOR A PART TOYOTA HAS ESSENTIALLY ADMITTED WAS DEFECTED.
Service brakes, Sep 16, 2021
While driving several passengers, vehicle brakes failed, dash lights came on. Brake booster pump and actuator failed according to Master Mechanic. Vehicle available for inspection. Brake failure sudden reduction is stopping distance unexpected nearly causing collision to other vehicle and possible injury or death to others. Toyota aware of issue (customer support bulletin (zKc) which expired 12/31/21 without notifying me of issue unless NHTSA call for SAFETY RECALL. Problem is same exact as my 2010 PRIUS which was safety rcalled NHTSA Code 13V235000.without any brake problem indicators. Toyota refuses to repair unless NHTSA calls for a SAFETY RECALL beyond 12/31/21 expired date of (csp bulletin zKc. I experienced what I thought was slight & brief dash light which went back to normal immediately. First appeared Sept 1, 2021.
Electrical system, Service brakes, Forward collision avoidance, Jun 30, 2021
The brake actuator assembly and brake booster pump assembly had a recall on it but my truck was not having problems then. I noticed that when I start braking, the truck speeds up. Then all the light on the dash board came on. When my vehicle started having problems I call and they told me that the recall had expired 3 months earlier for my vehicle and it was up to the owner to have it fixed. I didn't get a notice and I wasn't aware of such recall so why am I liable for the repairs. I need help with this please.
Service brakes, Apr 28, 2021
ABS LIGHTS ARE ON AND IT SAYS TO CHECK THE VEHICLE BY DEALER. THIS MIGHT BE WITH ALL THE HYBRIDS.
Service brakes, Mar 5, 2021
BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY ARE VIBRATING EVERY 30 SECONDS PERIODICALLY AND MAKING VIOLENT NOISE. THIS IS ALSO HAPPENING WHEN I PUSH THE BRAKES. THE CAR IS NOT SAFE TO DRIVE. TOYOTA REFUSED TO REPLACE THE UNIT, STATING THAT THEIR PROGRAM EXPIRED 12/31/2020. THEY SAID THEY PUBLISHED THIS: "CUSTOMER SUPPORT PROGRAM BULLETIN (ZKC): REPAIR COVERAGE FOR BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY ON CERTAIN 2008-2010 MY HIGHLANDER HYBRID VEHICLES". HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10164925-9999.PDF WE HAVE NEVER RECEIVED THIS NOTICE BEFORE. THIS LOOKS LIKE A WAY FOR TOYOTA TO BYPASS A MAJOR RECALL AND REDUCE THE COSTS OF REPLACEMENTS. NHTSA MAY BE ENABLING THIS KIND OF EVASIVE BEHAVIOR.
Service brakes, Feb 25, 2021
MY 2010 HIGHLANDER HYBRID IS PRESENTING A CODE C1391 FOR AN ISSUE WITH THE BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY. CURRENTLY MY ABS, TRACTION CONTROL, AND CHECK BRAKE SYSTEM LIGHTS ARE ON WITH A MESSAGE NOT TO DRIVE THE VEHICLE. TOYOTA HAS RECOGNIZED THIS ISSUE AND OFFERED FREE REPAIRS, EXTENDING COVERAGE UNTIL DEC 31, 2020. THE CUSTOMER SUPPORT PROGRAM BULLETIN TO SUPPORT THIS IS POL19-06. THIS ISSUE RAISED A BIG ENOUGH ISSUE FOR TOYOTA TO EXTEND COVERAGE. IT NEEDS TO BE A RECALL, AS THE TOTAL REPAIR COSTS EXCEED $3500 IN MOST CASES FOR A PART TOYOTA HAS ESSENTIALLY ADMITTED WAS DEFECTED.
Service brakes, Jan 9, 2019
VEHICLE WAS ON CITY STREET COMING TO A STOP BRAKE PEDAL WENT AL THE WAY TO THE FLOOR AND SKID ICON CAME ON LUCILY I STOPPED JUST IN TIME TO AVOID A WRECK. TOYOTA SAID WAS BRAKE ACTUATOR GOING BAD .SAME PROBLEM AS OTHER TOYOTAS THAT WERE RECALLED,AS MY VEHICLE WAS NOT ON RECALL LIST TOYOTA WONT FIX IT UNDER RECALL AND WANT ME TO PAY $3000 TO FIX IT .MAYBE THAT WILL FIX IT? WHY CANT A RECALL FIX A PROCLEM WITH ALL BRAKE ACTUATORS AS THERE IS OBVIOUSLY A DEFECT IN ACTUATORS. THANKS LARRY
Service brakes, Nov 4, 2018
ABS - CODE -1391,THIS IS SECOND TIME,FIRST TIME(2016) WAS CHANGED THIS PART -44510-48080
Service brakes, May 26, 2018
I ALMOST GOT IN TO AN ACCIDENT ON 5/11/2018 DUE TO THE ABS SYSTEM NOT STOPPING THE VEHICLE WHILE DRIVING IN I-95. I GOT A WARNING LIGHT ON THE DASH AS I WAS PRESSING THE BRAKES, LATER THE CAR DID NOT WANTED TO STOP, BUT IT DID NOT PREVENT ME FROM HITTING THE OTHER CAR. I PRESS ON THE EMERGENCY BRAKE AND I WAS ABLE TO STOP THE CAR. LATER, I TOOK THE CAR TO GET DIAGNOSE AND PUT ERROR CODES C1391, ABS ACCUMULATOR LEAK OR MALFUNCTION. CONTACTED DELRAY TOYOTA IN DELRAY BEACH, FL AND THEY DENY TO DO A RECALL WHEN THERE IS AN EXTENTED WARRANTY RECALL ON CAMRY AND PRIUS MODEL LINE FOR THE SAME PROBLEM. CALLED TOYOTA CORP. AND THEY ARE DENYING TO DO ANYTHING TO FIX THE SAFETY PROBLEM WITH THIS VEHICLE. THEY STATED THAT SINCE THERE WERE NOT ENOUGH BUYERS FOR THIS MODEL, THEY WILL NOT COVER OR MAKE A RECALL ON SAFETY FOR THE PUBLIC. I HAVE FOUND OVER ALL THE INTERNET COMPLAINTS ABOUT THE SAME ISSUE. I AM LOOKING FOR A RESOLUTION. A PICTURE OF THE ERRORS CODES ON THE VEHICLE IS INCLUDED ON THE COMPLAINT.
Service brakes, Jan 5, 2018
I WAS DRIVING TO PICK UP MY SON WHEN A BRAKE MALFUNCTION WARNING LIGHT CAME ON INDICATING A PROBLEM WITH ABS SYSTEM. AFTER PICKING UP MY SON I WENT DIRECTLY TO THE DEALER AND THE FOUND THE PROBLEM WAS GIVEN BY CODE C1391, A BRAKE ACCUMULATOR VACUUM LEAK. WAS TOLD VEHICLE WAS UNSAFE TO DRIVE WITHOUT REPAIR, INTERNAL PRESSURE LOSS COULD PREVENT CAR FROM STOPPING IN A PANIC SITUATION. ALTHOUGH IT APPEARS THIS IS COVERED BY WARRANTY EXTENSION FOR SOME MODEL YEARS OF HIGHLANDER, CAMRY AND PRIUS, TOYOTA WOULD NOT EXTEND SAME COURTESY TO ME, NOR WAS DEALER ABLE TO OFFER ME A GOODWILL ADJUSTMENT. PUMP ASSEMBLY AND ACTUATOR ASSEMBLY PARTS AND REPAIR COST ABOUT $5300.00. VEHICLE WAS PURCHASED NEW FROM THE DEALER, HAD ALL RECOMMENDED AND NECESSARY MAINTENANCE AT DEALER ON DEALER SCHEDULE. *BF *TR
Service brakes, Aug 25, 2017
HYBRID BREAKING SYSTEM. THE HYBRID BREAKING SYSTEM (ACTUATOR, ACCUMULATOR, & PUMP) ON MY 2010 HIGHLANDER HYBRID ARE FAULTY AND HAVE FAILED. MY FAMILY PURCHASED THIS VEHICLE FROM TOYOTA DEALER WHEN IT WAS APPROXIMATELY 1.5 YEARS YOUNG, AND HAVE PERFORMED ALL NECESSARY SERVICE AT CAMELBACK TOYOTA DEALERSHIP IN A TIMELY FASHION. (23 SERVICE HISTORY REPORTS SHOWN ON CARFAX.) OUR HIGHLANDER HAS LESS THAN 100K MILES AND IS LESS THAN 10 YEARS OLD (APPROXIMATELY 8 YEARS OLD). THE FAULTY HYBRID BREAKING SYSTEM IS A KNOWN ISSUE, THAT TOYOTA HAS ISSUED 'LIMITED EXTENDED WARRANTIES' ON AT LEAST 736K VEHICLES (WHICH WOULD COVER MY REPAIR FREE OF CHARGE IF MY VEHICLE WAS OLDER ('WEP-ZG1' COVERS FULL REPLACEMENT OF BREAKING SYSTEM AT NO COST TO CUSTOMER FOR VEHICLES WITH 150K MILES OR LESS OR 10 YEARS OR NEWER) AND FULL RECALLS ON THE PRIUS BREAKING SYSTEM. CAMELBACK TOYOTA FIRST QUOTED ME $2,500 FOR THE REPAIR' BUT THAT FIRST REPAIR WAS ONLY TO REPLACE THE ACCUMULATOR AND THE PUMP. THE NEXT DAY, THE BRAKE MALFUNCTION LIGHTS CAME ON, AND NOW THEY'RE QUOTING ME ANOTHER $2,064 TO REPLACE THE ACTUATOR. MY FAMILY HAS CARED FOR THIS CAR PROPERLY, AND DONE NOTHING THAT WOULD CAUSE A TOTAL BREAK MALFUNCTION. THIS IS A MALFUNCTIONING BREAK SYSTEM THAT TOYOTA (AND THEIR PARTS MANUFACTURER) NEED TO BE RESPONSIBLE FOR. A BREAKING SYSTEM IS ARGUABLY THE MOST IMPORTANT SYSTEM ON ANY VEHICLE! THIS IS PUTTING MY FAMILY, AND OTHER FAMILIES AT RISK. I ASK THE NTSB TO FORCE A RECALL ON MY 2010 HIGHLANDER HYBRID MODEL. THANK YOU. FURTHER EVIDENCE: IN 2013, TOYOTA RECALLS THE PRIUS: HTTP://WWW.NBCNEWS.COM/BUSINESS/TOYOTA-RECALLS-PRIUS-LEXUS-HYBRID-FAULTY-BRAKES-6C10208931 HIGHLANDER HYBRID 2008 COMPLAINTS: HTTP://WWW.CARCOMPLAINTS.COM/TOYOTA/HIGHLANDER_HYBRID/2008/BRAKES/SERVICE_BRAKES.SHTML HTTP://WWW.CARPROBLEMZOO.COM/TOYOTA/HIGHLANDERHYBRID/ABS-BRAKE-FAIL-PROBLEMS.PHP
Service brakes, Sep 12, 2016
THIS MORNING AT 7:45 AM EST MY CAR SELF BROKE WHILE IN DRIVE AND TRAVELING AT 45MPH. I WAS LUCKY THE DRIVER BEHIND ME WAS ABLE TO AVOID HITTING ME. IS THIS A KNOW PROBLEM? I AM FEARFUL TO DRIVE ME CAR AGAIN
Vehicle speed control, Service brakes, Fuel/propulsion system, Jan 21, 2015, crash
I WAS BACKING OUT OF A PARKING SPACE AT A TACO BELL WHEN I NOTICED A CAR COMING SO I DECIDED TO STOP AND PULL BACK INTO MY PARKING SPACE TO LET IT PASS. WHEN I STEPPED ON THE BRAKE MY CAR SUDDENLY ACCELERATED IN REVERSE AND I STEPPED ON THE BRAKE AGAIN, BUT MY CAR CONTINUED TO ACCELERATE. I TURNED MY CAR TO AVOID HITTING THE CAR AND ANY OTHER CARS THAT MAY HAVE BEEN BEHIND ME. MY CAR CONTINUED TO ACCELERATE AND JUMPED A CURB, CROSSED OVER A SIDEWALK AND ONTO A LAWN AREA BEHIND TACO BELL. I STEPPED ON THE BRAKE AGAIN TRYING TO GET MY CAR TO STOP. I TURNED MY WHEELS TO KEEP FROM GOING INTO THE DRIVE UP LANE AND FINALLY GOT MY CAR TO STOP. *TR
Service brakes, Oct 28, 2014
ON JULY 16, 2014 I TURNED MY CAR ON, READY TO RETURN HOME TO NEW JERSEY FROM BROOKLYN, AT THIS POINT THE BRAKE LIGHT SIGNAL, ABS, AND WARNING ICON ALL TURNED ON. THE CAMERA DISPLAYED A TEXT STATING BRAKE MALFUNCTION AND GIVING INSTRUCTIONS TO PARK THE CAR IMMEDIATELY. I CALLED THE TOYOTA 800 NUMBER AND FOLLOWED THEIR RECOMMENDATIONS, L HAD THE CAR TOW TO THE NEAREST TOYOTA DEALER, BAY RIDGE TOYOTA OF BROOKLYN. I PICKED UP THE CAR ON THE 18 TH, I WAS TOLD THEY RAN ALL TESTS AN THEY FOUND EVERYTHING PROPERLY INSTALLED. THEY SCAN TEST CLEAN ALL DTC PERFORMED INITIALIZATION AND CALIBRATION OF THE LINEAR SOLENOID VALVE. THEY ROAD TESTED THE VEHICLE AND CONFIRMED REPAIR, NO LIGHTS ON, AT A COST OF $227 PLUS TAX. TODAY THE 28 OF OCTOBER AS I TURNED MY CAR ON I FACE THE SAME PROBLEM ALL THE BRAKE LIGHTS, ABS, WARNING, AND DISPLAY TEXT INDICATING MALFUNCTION, TO STOP THE CAR. I AGAIN CALLED FOR TOW WENT TO TOYOTA OF HILLSIDE IN NJ, EXPLAINED WHAT HAPPENED. WAS ASK WHY I HAD THE CAR TOW AFTER TELLING THE SERVICE REPRESENTATIVE ABOUT THE BRAKES. HOW CAN ANYONE DRIVE A VEHICLE THAT IS WARNING YOU NOT TO DO SO. I ALSO SPOKE TO THE SERVICE MANAGER STATING THAT I DON'T THINK I SHOULD PAY FOR THIS SERVICE AGAIN SINCE ITS BEEN ONLY 1500 MILES OR A LITTLE OVER 90 DAYS SINCE THE SAME PROBLEM. AM SURE THERE'S MORE TO THIS. THANK YOU *TR
Power train, Service brakes, Engine, Sep 29, 2014
TWICE IN SEPTEMBER 2014, AS I WAS APPROACHING A STOP LIGHT, I PRESSED THE BRAKES AND SLOWED TO NEARLY A STOP. THE ENGINE SUDDENLY ACCELERATED VERY HIGH, AND IF I HAD NOT ALREADY HAD A FOOT ON THE BRAKES, I WOULD HAVE GONE INTO AN INTERSECTION. THE ENGINE WAS RUNNING SO HIGH THAT IT WAS DIFFICULT TO KEEP IT FROM MOVING. I SHIFTED INTO NEUTRAL, CAME TO A COMPLETE STOP, AND WHILE THE TRANSMISSION WAS IN NEUTRAL, TOOK MY FOOT OFF THE BRAKE PEDAL. THE ENGINE IMMEDIATELY RETURNED TO NORMAL IDLE. THIS SAME SEQUENCE HAPPENED BOTH TIMES. THIS HAS HAPPENED TWICE THIS MONTH, BUT THESE ARE THE FIRST OCCURRENCES SINCE I PURCHASED THE VEHICLE NEW. I CALLED THE TOYOTA DEALER, AND THE SERVICE PERSON SAID THAT IF THE VEHICLE ISN'T DEMONSTRATING THAT BEHAVIOR WHEN I BRING IT IN, THEY WOULD NOT BE ABLE TO FIND WHAT CAUSED IT. THEY INDICATED THAT THE VEHICLE DATA RECORDER WOULD NOT RECORD SUCH AN EVENT. THEY SAID THEY WOULD ADD A NOTE ABOUT THIS TO THE RECORD THEY HAVE ON THIS VEHICLE (THEY HAVE DONE ALL THE SERVICE SINCE I PURCHASED IT FROM THEM). I HAVE ALREADY DECIDED THAT SHOULD IT HAPPEN AGAIN, I WILL TRADE THE VEHICLE. I DON'T LIKE HAVING TO KEEP MY HAND ON THE GEARSHIFT, READY TO SHIFT INTO NEUTRAL. I SAW A REPORT IN USATODAY THAT SUDDEN ACCELERATION IN TOYOTAS IS BEING INVESTIGATED AGAIN. I WANTED TO ADD MY EXPERIENCE TO THE MIX. *TR