2003 Toyota RAV4
Problems, recalls and owner-reported issues
Power train is the leading concern among 326 owner complaints filed for this model year. This is the 11th highest complaint count among 26 RAV4 model years with reports.
Of the 2003 reports, 19 involved a crash and 4 involved a fire. 9 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
326 reports, newest first.
Power train, Aug 31, 2016
TL* THE CONTACT OWNS A 2003 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND THE TECHNICIAN INFORMED THAT THE ECM NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Other or unspecified, Fuel/propulsion system, Aug 31, 2016
WHILE DRIVING MY VEHICLES RPMS CUT OUT AND THE THROTTLE WOULD NOT RESPOND IT STARTED TO SLOW DOWN AND THEN DIED IN THE MIDDLE OF THE HWY IN LAWTON OKLAHOMA. IT TOOK ME 2 AND A HALF HOURS TO GET THE VEHICLE HOME IN RYAN OKLAHOMA BECAUSE I HAD TO CONSTANTLY PUT THE VEHICLE IN NEUTRAL ALL WHILE COASTING AND LET IT DIE THEN TURN IT OFF AND TRY SEVERAL TIMES TO GET THE VEHICLE TO STAY STARTED AND EVEN THEN IT WOULD ONLY REVIEW TO 2000 RPMS AND DIE. I HAD TO GUIDE IT TO THE SIDE OF THE HWY SEVERAL TIMES AND LET IT SET FOR 20 TO 30 MINUTES BEFORE IT WOULD DRIVE AT AROUND 60 MPH FOR ONLY 2 TO 3 MINUTES. I WAS ALMOST HIT SEVERAL TIMES BECAUSE OF HOW THE THROTTLE WOULD NOT RESPOND WHILE THE RPMS CUT OUT AND THE VEHICLE WOULD NOT GET UP AND GO.
Power train, Electrical system, Aug 25, 2016
I WAS DRIVING MY 2003 TOYOTA RAV4 AND ATTEMPTED TO MERGE INTO ANOTHER LANE WHEN I EXPERIENCED A VERY HARD SHIFT FROM THE TRANSMISSION CAUSING THE VEHICLE TO STALL WITH A REVING ENGINE NOISE AND AVOIDED BEING REAR ENDED BY A TRUCK. I PURCHASED MY RAV4 BRAND NEW IN 2003 TO ACCOMODATE MY DISABILITY NEEDS AND ONLY HAVE 82,000 MILES.I CHECKED WITH MY MECHANIC TODAY AND HE LOOKED UP THE TOYOTA RECALL ON THESE RAV4 TRANSMISSION FAILURES AND NOT ONCE DID TOYOTA INFORM ME ABOUT THE RECALL. HOW IS DISABLED INDIVIDUAL ON FIXED INCOME TO AFFORD $3000.00 FOR A TRANSMISSION ON A WELL MAINTAINED TOYOTA WITH ONLY 82,000 MILES. I WISH TOYOTA WOULD SHOW SOME EMPATHY TO ACCOMMODATE AN INDIVIDUAL WHOSE SOLE PURPOSE OF A BRAND NEW RAV4 WOULD FULFILL HIS DAILY PHYSICAL CHALLENGES IN LIFE AND NOW LEFT WITH A TOYOTA WITH 82,000 MILES IN NEED OF A TRANSMISSION. THIS RAV4 IS NO LONGER SAFE TO BE DRIVEN GIVEN ITS NATURE OF SAFETY CONCERNS.
Engine, Aug 21, 2016
WHILE DRIVING ENGINE LIGHT STARTED BLINKING, THE VEHICLE LOST POWER. AND SMELLED BAD ODOR. MY FIRST COMPLAINT WAS FILED WITH NHTSA IN 2012, AND I TOOK MY VEHICLE TO MAPLEWOOD TOYOTA, MN 55109, IN 2012 AND THEY DID NOT FIX IT. IT IS SERIOUS ISSUE OF SAFETY WITH THE ENGINE / TRANSMISSION
Engine, Aug 21, 2016
WHILE DRIVING ENGINE LIGHT STARTED BLINKING, THE VEHICLE LOST POWER AND SMELLED BAD ODOR. MY FIRST COMPLAINT WAS FILED WITH NHTSA IN 2012, AND I TOOK MY VEHICLE TO MAPLEWOOD TOYOA, MN 55109, IN 2012 AND THEY DID NOT FIX IT. IT IS SERIOUS ISSUE OF SAFETY WITH THE ENGINE / TRANSMISSION
Power train, Jul 25, 2016, fire
TL* THE CONTACT OWNS A 2003 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE BEGAN TO EXPERIENCE A HARSH SHIFT WHILE THE VEHICLE BEGAN TO REDUCE IN SPEED. THE CONTACT STATED THAT A BURNING ODOR WAS PRESENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AUTOMATIC TRANSAXLE FAILED AND THE TRANSMISSION WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000.
Power train, Jul 12, 2016
THE TRANSMISSION ACTED UP. IT WOULD WORK WELL, THEN IT WAS LIKE IF IT WAS IN THE WRONG GEAR.
Power train, Jun 21, 2016
MY 2003 RAV 4 STARTING SHIFTING GEARS ERRATICALLY, STARTING IN 3RD INTEAD OF 1ST GEAR, VERY SLUGGISH TO GET MOVING AFTER STOPPING. TOYOTA ISSUED A WARNING REGARDING A FAULTY ECM IN THIS MODEL AND EXTENDED THE WARRANTY TO 10 YEARS/150000MILES. UNFORTUANTETLY MY CAR IS 13 YEARS OLD AND 95,000 MILES AND TOYOTA WOULD NOT FIX. ON THE WAY TO THE DEALERSHIP TO HAVE THIS FIXED MY CAR WAS TURNING LEFT INTO 2 LANES OF TRAFFIC AND STALLED AND WOULD NOT GO INTO GEAR, A CAR NEARLY T-BONED ME BUT HE WAS ABLE TO SWERVE INTO ANOTHER LANE. I COULD HAVE BEEN KILLED BECAUSE OF THIS PROBLEM. TOYOTA NEEDS TO TAKE RESPONSIBILITY FOR THIS ISSUE AND CORRECT ALL CARS ON THE ROAD TODAY.
Power train, Jun 10, 2016
ECM FAILED CAUSING HARSH SHIFT TRANSMISSION PROBLEM WHILE DRIVING IN LOWER GEARS
Power train, May 26, 2016
HAD THIS CAR FOR ONLY 10 MONTHS (MY DAUGHTER WORKED 2 JOBS TO BUY IT) AND IT STARTED CLUNKING WHEN IT WAS PUT INTO REVERSE AND THEN NOT SHIFTING PROPERLY WHILE DRIVING. TOOK IT IN AND IT WAS THE COMPUTER, AND IT WOULD BE MINIMUM OF $1000 TO FIX IT. IT HAS 170,000 MILES WHICH FOR A TOYOTA IS NOT A LOT. CAN'T BELIEVE THIS WAS NEVER A RECALL AND IT IS NOW PAST THE WARRENTY. I LOVE MY TOYOTAS BUT THIS IS NOT OK THAT THEY WON'T OWN UP AND PAY TO FIX IT!!!!
Power train, Electrical system, Apr 19, 2016
TL* THE CONTACT OWNS A 2003 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED. AS A RESULT, THE VEHICLE BECAME STUCK IN SECOND AND THIRD GEAR. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED; HOWEVER, THE TECHNICIAN DISCOVERED THAT THE COMPUTER DAMAGED THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Power train, Apr 3, 2016
TRANSMISSION SLIPPING WHEN SHIFTING FROM FIRST TO SECOND GEAR
Power train, Feb 24, 2016
MY TOYOTA 2003 RAV 4 BEGAN HAVING TRANSMIISION SHIFTING PROBLEMS. AT TIMES WHEN IN MOTION THIS VEHICLE WOULD NOT CONTINUE DRIVING FOR A FEW SECONDS. IT ALSO HAPPENED ON THE HIGHWAY AND PUT US IN A VERY SCARY AND DANGEROUS SITUATION. I TOOK IT TO MY MECHANIC. HE RESEARCHED AND DIAGNOSED THE SITUATION. AFTER RUNNING A DIAGNOSTIC, HE FOUND ERROR CODE PO750. HE HAD TO REPLACE THE ENGINE CONTROL MODULE WHICH CONTROLLED THE TRANSMISSION.. HE ALSO FOUND BULLETINS SENT OUT BY TOYOTA THAT THIS WAS AN ISSUE, BUT NO RECALLS WERE FOUND. I HAD TO PAY $2091.63 TO FIX THIS PROBLEM. I HAVE THE RECEIPT.
Seat belts, Jan 18, 2016
SINCE LAST SUMMER OF 2015, MY DRIVER SIDE SEATBELT HAS BEEN FRAYING. THE FRAY IS OVER A FOOT LONG AND A 1/2" INCH OF SEATBELT IS FRAYED. I WILL ATTEMPT TO SEND PICS ALONG WITH THIS FORM. IT IS A HABIT WITH ME TO ALWAYS WEAR MY SEATBELT, AND OF ALL THE OTHER VEHICLES I HAVE OWN THIS IS THE FIRST TIME I'VE HAD A PROBLEM LIKE THIS. I DO HOPE THAT EVEN THOUGH THIS MAY BE AN UNUSUAL ISSUE, I TRUST YOU WILL CONSIDER THIS A SERIOUS PROBLEM AND ONE THAT SHOULD BE DEALT WITH PROMPTLY, FOR IT DOES CAUSE ME TO HAVE SAFETY CONCERNS EACH TIME I DRIVE WITH THIS FRAYED SEATBELT ON. I THANK YOU FOR YOUR IMMEDIATE ATTENTION ON THIS MATTER. SAFETY IS TOP PRIORITY WITH ME, AS I AM SURE IT IS WITH YOU AS WELL. AGAIN, THANK YOU FOR YOUR TIME AND PROMPT ATTENTION. FYI: IF MY 2 PICTURES JUST SO HAPPEN TO NOT BE WITH THIS FORM, PLEASE CONTACT ME BY E-MAIL AND I WILL TRY TO SENT THEM TO YOU AGAIN. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Dec 25, 2015
I WAS DRIVING ON CITY STREETS WHEN THE CAR VIOLENTLY JERKED AND SPEEDED UP. I WAS IN FEAR OF BEING IN AN ACCIDENT AND FEARED FOR MY SAFETY. I IMMEDIATELY TOOK ACTION TO REPAIR THIS CAR THAT WAS IN MINT CONDITION TO THIS POINT. THE 2003 RAV 4 MODULE AND TRANSMISSION FAILED AT 83559 MILES, WHICH IS LOW MILEAGE FOR A TOYOTA. TOYOTA MOTOR CORP LOST A CLASS ACTION LAW SUIT, AND AGREED TO BE RESPONSIBLE FOR REPLACEMENT OF TRANSMISSION AND MODULE REPLACEMENT OF THE 2001 TO 2003 MODEL YEAR RAV'S 4 THAT FAILED WITHIN 150,000 MILE USAGE OR 10 YEAR USE. MY CAR HAD ONLY 83,559 MILES AT THE TIME OF FAILURE DUE TO THE FAULTY ORIGINAL MODULE THAT CAUSED THIS TRANSMISSION PROBLEM. IN NOVEMBER 2006 TOYOTA ISSUED A TECHNICAL BULLETIN # 1046 WITH REFERENCE TO 2001-2003 TOYOTA RAV4 TRANSMISSION: U14OF, U241E. SUBJECT:2-3 BLIND UP/HARSH 2-3 PO755, BURNT (C2, CLUTCH, HARSH REV. ENGAGEMENT, WRONG GEAR STARTS....SAYING THAT THE FAULTY PCM IN THE TOYOA RAV4'S CAN CAUSE THE TRANSMISSION PROBLEM THAT MY CAR EXPERIENCED..........(I HAVE A COPY OF THE DOCUMENT FOR REFERENCE, IF NECESSARY) THE PROBLEM WITH THE TRANSMISSION IN MY RAV4 WITH ONLY 83559 MILES WAS A DURABILITY ISSUE; TOYOTA SOLD THE CAR WITH A FAULTY MODULE, DID NOT REPLACE IT WHEN THEY ADMITTED TO THE PROBLEM AND THE COMPANY NEEDS TO BE RESPONSIBLE FOR ANY AND ALL COSTS INCURRED.
Other or unspecified, Dec 21, 2015
THE CAR JERKS WHEN I TRY TO ACCELERATE. TOYOTA RECCOMMENDS THAT I REPLACE THE ECM AND BECAUSE MY CAR HAS 101,000 AND IS MORE THAN 10 YEARS OLD I AM NOT COVERED UNDER THE WARRANTY ENHANCEMENT PROGRAM (CUSTOMER SUPPORT PROGRAM). I JUST BOUGHT MY CAR 3 WEEKS AGO. THIS SHOULD BE AN ONGOING WARRANTY OFFERRED TO ALL 2003 RAV 4 OWNERS. THE OUT OF POCKET COST FOR ECM IS $1590.00 AND $3750.00 FOR THE TRANSMISSION. THIS IS A SAFETY ISSUE WHERE THE TRANSMISSION CAN LOCK AND DRIVE A CAR OFF THE SIDE OF THE ROAD. TOYOTA IS AWARE OF THE DEFECTED ECMS AND THE DAMAGING AFFECTS IT HAS ON THE TRANSMISSION.
Power train, Dec 4, 2015
TL* THE CONTACT OWNS A 2003 TOYOTA RAV4. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD HESITATE TO ACCELERATE AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION/TRANSAXLES EXPERIENCED A HARSH SHIFT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 95,225.
Seat belts, Oct 20, 2015
TL* THE CONTACT OWNS A 2003 TOYOTA RAV4. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT WAS FRAYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 167,000.
Electrical system, Sep 30, 2015
ELECTRIC CONTROL MODULE (ECM) IS BAD, CAUSING HARSH SHIFTING, FAILURE TO ACCELERATE CORRECTLY, AND RPM'S TO JUMP. THIS IS A KNOWN PROBLEM WITH THIS MODEL AND SHOULD HAVE BEEN RECALLED. THIS VEHICLE ONLY HAS 112,000 MILES ON IT. THE PART IS $800+ OR $1100 FROM DEALER.
Other or unspecified, Sep 25, 2015
THE TRANSMISSION STARTED SHIFTING ERRATICALLY AND IT WOULDN'T ACCELERATE. I TOOK IT TOYOTA AND THEY TOLD ME I HAD TO REPLACE THE ECM AND THEN IF THAT DIDN'T RESOLVE THE ISSUE I WOULD HAVE TO REPLACE THE TRANSMISSION. FOUND OUT TOYOTA HAD FAULTY ECM'S IN SOME RAV4S. REPLACING THE ECM & THE TRANSMISSION IF ITS DAMAGED COSTS $4,000.00 OR MORE. UNFORTUNATELY I DIDN'T BUY THE VEHICLE UNTIL AFTER THE WARRANTY EXTENSION PERIOD HAD PASSED & THIS VEHICLE WAS NEVER REPAIRED.
Power train, Sep 10, 2015
THE TRANSMISSION STARTED SHIFTING ERRATICALLY AT TIMES. AFTER DOING SOME CHECKING ONLINE, I DISCOVERED THAT TOYOTA HAD PUT FAULTY ECM'S IN SOME RAV 4S. THE ECM CONTROLS THE SHIFTING OF THE TRANSMISSION. YOU HAVE TO REPLACE THE ECM & THE TRANSMISSION IF ITS DAMAGED AT A COST OF $4,000.00 OR MORE. TOYOTA KNEW ABOUT THIS & EXTENDED THE WARRANTIES ON THESE VEHICLES 10 YEARS. UNFORTUNATLEY WE DIDN'T BUY THE VEHICLE UNTIL AFTER THE WARRANTY TIME PERIOD HAD PASSED & THIS VEHICLE WAS NEVER REPAIRED. I CALLED TOYOTA TO SEE IF THEY WOULD STILL STAND BEHIND IT BUT THEY WOULD NOT. NOW I HAVE TO PAY FOR THEIR FAULTY JUNK. DON'T THINK I'LL BE BUYING ANOTHER TOYOTA AGAIN.
Electrical system, Sep 3, 2015
TL* THE CONTACT OWNS A 2003 TOYOTA RAV4. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY STOP ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE ECM UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 162,000.
Power train, Engine, Sep 1, 2015
MY VEHICLE BEGAN TO "BUCK" AND THEN SHORTLY THEREAFTER THE CHECK ENGINE LIGHT CAME ON. I INITIALLY TOOK IT TO THE CLOSEST MECHANIC AND WAS TOLD I NEEDED A NEW TRANSMISSION AND THAT THEY COULDN'T REPLACE IT. TOLD THEM TO TAKE IT TO KRAUSE TOYOTA. WAS THEN TOLD BY KRAUSE IT NEEDED A NEW ECM BUT THEY WERE TOO BUSY AND COULDN'T LOOK AT THE VEHICLE FOR 2 WEEKS SINCE I WASN'T A "REGULAR" CUSTOMER. I THEN TOOK THE CAR TO BENNETT TOYOTA - CLASS OUTFIT. THEY REPLACED THE ECM IMMEDIATELY - WHICH WASN'T CHEAP. COST ME $1200. I HAVE SINCE HEARD THAT THERE WAS A RECALL ON THE ECM ON MY YEAR RAV4 WHICH I WASN'T EVER NOTIFIED OF. I FEEL TOYOTA SHOULD PICK UP THIS TAB. I HAVE LOW MILEAGE FOR A 2003 CAR, AND HAVE ALWAYS MAINTAINED IT PROPERLY.
Other or unspecified, Aug 20, 2015
WHILE DRIVING THE HIGHWAY IN MY RAV4, IT RANDOMLY BOGS DOWN OR STALLS OUT COMPLETELY. YOU HAVE TO STEER OVER TO THE SIDE OF THE HIGHWAY BECAUSE IT LOSES POWER AND THE GAUGES GO WHACKY ON YOU. SOMETIMES IT SHUTS OFF AND SOMETIMES IT JUST LOSES POWER AND WHEN YOU PUT IT IN PARK AND SHUT IT OFF, IT WILL EVENTUALLY "GO AGAIN". YOU CAN BE DRIVING 55 ONE SECOND AND IT STALLS OUT TO 3 MPH THE NEXT SECOND WITHOUT ANY INDICATION THAT IT IS GOING TO HAPPEN. TOYOTA SAID THEY COULD REPLACE THE ECM IF IT WAS BEFORE 150,000 MILES, WHICH IT WAS NOT. THEY TOLD ME THEY WON'T DO ANYTHING AFTER 150,000 MILES, NOT EVEN MEET ME HALF WAY TO PAY TO REPLACE IT. ITS AN OBVIOUS PROBLEM IF THEY SENT A LETTER OUT. I'VE HAD IT TO THREE REPAIR (INCLUDING A TOYOTA DEALER) SHOPS AND NONE OF THEIR 'COMPUTER CHECKS' SHOW ANYTHING IS WRONG WITH THE CAR. HOW DO YOU FIX SOMETHING IF YOU DON'T KNOW WHAT IS WRONG WITH IT? THEY HAVE DONE TUNE UPS, REPLACED THE OXYGEN SENSOR AND MINOR ADJUSTMENTS TO NO HELP. I'VE SPENT OVER $1,000 IN REPAIRS FOR "NOTHING" -OR MAYBE THIS IS IT. I DRIVE 2-LANE HIGHWAYS AND IT IS GOING TO STRAND ME SOMEPLACE, IF I DON'T GET REAR-ENDED BY A SEMI-TRUCK BEFORE THAT HAPPENS. I AM AFRAID TO DRIVE IT AND I AM AFRAID TO LET MY TEENAGERS DRIVE IT. THE CAR IS STILL IN BEAUTIFUL SHAPE, HAS BEEN GARAGED MOST OF ITS LIFE, HAS HAD REGULAR OIL CHANGES, ETC. AND BASICALLY ITS WORTHLESS TO ME. I CAN'T SELL IT OUTRIGHT WITH THIS PROBLEM THAT NO ONE CAN FIND BECAUSE I COULDN'T HANDLE IF SOMEONE GOT HURT, AND I CAN'T AFFORD TO REPLACE IT. I BOUGHT A TOYOTA BECAUSE OF THEIR LONG LIFE (EVERYONE TOLD ME THEY WILL LAST 300,00 MILES) BUT THEY HAVE VERY MUCH DISAPPOINTED ME IN THEIR CUSTOMER SERVICE. WHAT IS IT GOING TO TAKE, SOMEONE TO GET KILLED FOR THEM TO REALIZE THAT THEY HAVE A KNOWN PROBLEM? WHY WON'T THEY FIX IT AFTER 150,000 MILES? IT DOESN'T MAKE ANY SENSE.
Other or unspecified, Jul 31, 2015
I HAVE A 2003 TOYOTA RAV4! ON JULY 21, 2015 MY VEHICLE STARTED HARSH JERKING AND SLOW PERFORMANCE WHEN COMING FROM A STOP AND RED LIGHT! I ACCELERATED THE PEDAL TO THE FLOOR AND THE VEHICLE STILL WERE PERFORMING SLOW! I COULD HAVE GOT HIT SINCE IT WOULDN'T MOVE ANY FASTER! ON JULY 22, 2015 I DROVE MY VEHICLE TO LOVING LINCOLN-MERCURY. THEY PERFORM A TEST AND TOLD ME THAT THE ECM NEEDED TO BE REPLACED! THE SERVICE MANAGER TOLD ME THAT TOYOTA HAD A CUSTOMER SUPPORT PROGRAM TO REPLACE THE MALFUNCTION ECM! I CONTACTED THE TOYOTA CUSTOMER ASSISTANCE CENTER AND INFORMED THEM THE PROBLEMS I WAS EXPERIENCING WITH MY VEHICLE! I WAS INFORMED THAT THE CUSTOMER SUPPORT PROGRAM THAT WAS REPLACING THE ECM AND TRANSMISSION FOR FREE HAD EXPIRED ON MY VEHICLE! I WAS INFORMED THAT THE CUSTOMER SUPPORT PROGRAM WAS FOR THE FIRST 10 YEARS OR 150,000.00 MILES WHICHEVER CAME FIRST! I WAS INFORMED THAT MY VEHICLE EXPIRED IN 2013! I ASKED THE TOYOTA CUSTOMER ASSISTANCE CENTER WHY I DIDN'T RECEIVE A LETTER STATING THAT THE ECM AND POSSIBLE TRANSMISSION NEED TO BE REPLACE IN MY VEHICLE AND I WAS TOLD THAT THEY WOULD CHECK TO SEE IF A LETTER HAD BEEN MAILED! I HAVE BEEN LIVING AT MY ADDRESS FOR 30 YEARS AND I HAVEN'T RECEIVED ANYTHING INFORMING ME ABOUT REPLACING ANYTHING ON MY VEHICLE! NOW I'M FACING $5,551.60 PLUS TAX TO REPLACE THE ECM AND TRANSMISSION ON MY VEHICLE! I'M ON A FIXED INCOME OF SOCIAL SECURITY MONTHLY AND I CAN'T HAVE MY VEHICLE REPAIRED BECAUSE OF THIS EXPENSE! THEY DIDN'T MAIL ME A LETTER STATING I NEED TO REPLACE THE ECM AND POSSIBLE TRANSMISSION UNDER THIS FREE PROGRAM FOR THE CUSTOMER SUPPORT PROGRAM! I'M INFORMING YOU ABOUT THIS SITUATION WITH TOYOTA BECAUSE THIS IS A SAFETY PROBLEM! ANYONE WHO HAS A TOYOTA RAV4 AND IT'S DOING HARSH JERKING WITH SLOW PERFORMANCE CAN CERTAINLY GET HIT WHICH CAN CAUSED A BAD ACCIDENT!!!!!