2003 Toyota RAV4
Problems, recalls and owner-reported issues
Power train is the leading concern among 326 owner complaints filed for this model year. This is the 11th highest complaint count among 26 RAV4 model years with reports.
Of the 2003 reports, 19 involved a crash and 4 involved a fire. 9 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
326 reports, newest first.
Other or unspecified, Jun 7, 2015
HARSH SHIFTING, JUMPING FROM GEAR-TO-GEAR, SLUGGISH ACCELERATION AND ULTIMATELY TRANSMISSION FAILURE
Other or unspecified, Jun 4, 2015
I WAS DRIVING TO WORK ON MONDAY MORNING, JUNE 1, 2014, WHEN THE ENGINE SHUT OFF IN THE MIDDLE OF AN INTERSECTION. THERE WAS NO WARNING, NO HESITATION, NO NOISE. I HAD PRESSED DOWN ON THE GAS PEDAL TO CROSS THE INTERSECTION AND MIDWAY THROUGH THE ENGINE DIED. I WAS ABLE TO COAST ACROSS AND PULL OVER TO THE SIDE OF THE ROAD. I WAITED A FEW MINUTES, RESTARTED THE CAR, AND WAS ABLE TO FINISH MY ROUTE TO WORK. I TOOK THE CAR TO A CERTIFIED MECHANIC WHO INSPECTED IT THOROUGHLY BUT FOUND NO PROBLEMS AND WAS UNABLE TO REPLICATE THE PROBLEM. HE CLEANED THE THROTTLE WHICH HE SAID WAS DIRTY. IT'S BEEN 2 DAYS AND WHILE THE ENGINE HASN'T STALLED AGAIN, THERE'S SOME OCCASIONAL HESITATION - WHICH I'VE NEVER ENCOUNTERED BEFORE. IT WAS RUNNING PERFECTLY BEFORE IT STALLED IN THE INTERSECTION. I'M NOW AFRAID TO DRIVE IT BUT IT'S MY ONLY TRANSPORTATION. THE CAR HAS BEEN SERVICED ACCORDING TO SCHEDULE, OIL CHANGES EVERY 3K MILES, TOYOTA REPLACED ECM IN JUNE 2013; WATER PUMP, ALTERNATOR,AND 02 SENSORS HAVE BEEN REPLACED. I'VE READ A LOT OF COMPLAINTS ON THE INTERNET ABOUT THIS PROBLEM AND UNSUCCESSFUL AND EXPENSIVE ATTEMPTS TO TRY TO CORRECT IT.
Power train, Apr 14, 2015
THE ECM IS MAKING A TRANSMISSION FAILURE. *TR
Power train, Mar 30, 2015
TL* THE CONTACT OWNS A 2003 TOYOTA RAV4. WHILE DRIVING AT 30 MPH, THE VEHICLE HESITATED WHEN DEPRESSING THE ACCELERATOR PEDAL AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED MULTIPLE TIMES .THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ECM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Structure, Mar 3, 2015, crash
ON THE SUBJECT DATE I WAS PULLING INTO A PARKING SPOT, WITH CARS ON BOTH SIDES OF ME. THERE WAS A CURB AND AN ISLAND, WITH A TREE IN IT, IN FRONT OF ME. MY FOOT WAS ON THE BRAKE; I BROUGHT THE CAR TO A STOP AND WAS ABOUT TO PUT IT INTO PARK WHEN THE CAR UNEXPECTEDLY ACCELERATED, JUMPED THE CURB AND HIT THE TREE. THERE WERE NO INJURIES TO THE PASSENGERS BUT THERE WAS EXTENSIVE DAMAGE TO MY CAR. I HAVE FILED A CLAIM WITH THE TOYOTA COMPANY HOLDING THEM RESPONSIBLE FOR THIS UNEXPECTED ACCELERATION BASED ON PREVIOUS INCIDENTS WITH THIS SAME YEAR AND MODEL CAR. I AM SEEKING, AT THE VERY LEAST, REPAIR OF MY CAR. BASED ON THE PREVIOUS HISTORY OF THIS PARTICULAR MAKE, MODEL AND YEAR CAR, I FEEL THAT IT IS IMPORTANT TO BRING THIS MATTER TO THE ATTENTION OF THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. I WOULD APPRECIATE ANY ASSISTANCE WHICH THE NHTSA CAN GIVE ME REGARDING HOW TO PROCEED WITH THIS MATTER. THE VEHICLE IS PRESENTLY BEING EXAMINED BY REPRESENTATIVES OF THE TOYOTA COMPANY. THANK YOU IN ADVANCE FOR ANY ASSISTANCE AND ADVICE WHICH YOU CAN GIVE ME IN THIS MATTER. *TR
Power train, Electrical system, Feb 23, 2015
BOUGHT CAR USED AND DIDN'T NOTICE THE SHIFT PROBLEM TIL LATER.SHIFTS HARD FROM 2 TO 3RD GEAR. MANY PEOPLE HAVE ISSUE WITH THIS MOSTLY BEING THE ECM GOING BAD THEN DESTROYING THE TRANSMISSION. BOTH ARE EXPENSIVE FIXES AND BOTH ARE DANGEROUS LEADING TO ACCIDENTS. *TR
Power train, Jan 21, 2015
I PULLED ONTO THE HIGHWAY, AND PUSHED THE ACCELERATOR DOWN TO GET INTO TRAFFIC, AND THE VEHICLE FAILED TO ACCELERATE INSTANTLY AS IT ALWAYS HAD DONE. THE TRANSMISSION SLIPPED, SLOWLY GETTING INTO GEAR, AND THEN ONLY GRADUALLY CAUGHT, CAUSING ME TO ALMOST GET HIT IN THE INTERIM BY AT LEAST ONE CAR AND A TRACTOR TRAILER. TOLD BY MY MECHANIC THAT THIS WAS UNUSUAL FOR TOYOTA TRANSMISSIONS, HE SAID I SHOULD GO ONLINE AND SEE IF THERE WERE ANY RECALLS FOR THIS TYPE OF PROBLEM. SURE ENOUGH, TOYOTA HAD, UNDER DURESS OF A LAW SUIT, ACKNOWLEDGED THE PROBLEM, AND HAD ISSUED AN EXPANSION OF THE WARRANTY ON THIS EXACT PROBLEM TO 10 YEARS OR 150,000 MILES. ON THE ONLINE DESCRIPTION OF THE TRANSMISSION/EMC PROBLEM, IT WAS STATED THAT THE PROBLEM USUALLY STARTED AROUND 80,000 MILES, WHICH IS WHAT MY 2003 RAV 4 HAS ON IT. AFTER FIRST CALLING TOYOTA HEADQUARTERS (TORRANCE, CA) TO GET THEM TO INCLUDE MY CAR UNDER THAT EXTENSION, THEY SAID THAT IT WAS TOO LATE AND THERE WAS NOTHING THEY COULD DO. I THEN SENT THEM A REGISTERED LETTER BEGGING THEM TO HELP ME, AS THE CAR WAS ESSENTIALLY A DEATH TRAP WITH THE SLIPPAGE INTO THE FIRST TWO GEARS, AND THEY RESPONDED WITH A LETTER TELLING ME TO CALL THEM BACK. THIS WAS FRUITLESS, AS THE REITERATED EXACTLY WHAT THE FIRST CUSTOMER SERVICE REP TOLD ME. I ASKED THEM TO PUT IT IN WRITING THAT THEY WOULD NOT STAND BEHIND THEIR PRODUCT FAILURE, WHICH THE REP SAID HE WOULD DO. I HAVE HEARD NOTHING FROM THEM SINCE THAT CALL LAST WEEK. I TOLD HIM I DID NOT GET ANYTHING FROM THEIR COMPANY TELLING ME, THE OWNER, THAT THIS PROBLEM IN THE POWER TRAIN EXISTED, AND THAT IT WAS UNFAIR THAT BECAUSE I BABIED THE CAR OVER THE YEARS I HAVE OWNED IT, THE 80,000 MILES JUST OCCURRED RECENTLY, PAST THE 2013 DATE THAT WAS IN THE NEW WARRANTY EXTENSION. IN OTHER WORDS, A PROBLEM THAT WAS KNOWN BY TOYOTA TO MANIFEST ITSELF AROUND 80,000 MILES PENALIZED ME IN THIS CASE. *TR
Power train, Jan 16, 2015
THE CAR WAS SHIFTING VERY HARSHLY AND WITH A VERY STRONG SHAKING LIKE A SHIMMY. I CALLED THE TOYOTA DEALERS REPAIR SHOP AND IT WAS DECIDED TO HAVE THE CAR TOWED IN FOR REPAIRS RATHER THAN CONTINUE DRIVING. THE TECHNICIAN SAID I NEEDED A NEW TRANSMISSION ECU AND POSSIBLE A NEW TRANSMISSION. ECU COST $1300.00 AND TRANSMISSION, IF NEEDED, IS $4,000.00.NO ONE TOLD ME THAT TOYOTA PAID TO HAVE THESE FIXED BY EXTENDING THE WARRANTY SEVERAL YEARS AGO IN CALIFORNIA. THAT WARRANTY HAS NOW ELAPSED YET MY CAR HAS LESS THAN 60,000 MILES ON IT. *TR
Power train, Electrical system, Electronic stability control (ESC), Jan 6, 2015
EXPERIENCING ABNORMAL BEHAVIOR WHEN SHIFTING GEARS (AUTO TRANS). TRANSMISSION WAS SHIFTING ODDLY - HARSH SHIFT CONDITION . IT WAS NOT A FREQUENT PROBLEM AND NO ENGINE LIGHT AND I TOOK IT TO THE LOCAL MECHANIC AND HE CONNECTED TO HIS COMPUTER AND COULD NOT FIND ANY ERROR CODES. THE PROBLEM HAPPENS EVERY TIME I MOVE FROM A STOP. FOUND OUT THAT TOYOTA PUT OUT A TECHNICAL SERVICE BULLETIN IN EARLY 2006 AFTER DEFECTS STARTED SURFACING STATING TO REPLACE THE CAR'S COMPUTER ECM/ECU AND POSSIBLY THE TRANSMISSION.. THE COMPANY DID NOT INFORM OWNERS ABOUT THIS DEFECT WHICH IS NOW SURFACING AND DID NOT RECALL DUE TO COST OF REPLACING THE ECU AND TRANSMISSION IT DESTROYS. THE DEFECTIVE ECU BURNS UP THE CLUTCH AND OTHER PARTS IN THE TRANSMISSION
Power train, Dec 4, 2014
CAR SITTING IN MY DRIVEWAY. TOOK EMERGENCY BRAKE OFF, STEPPED ON BRAKE, PUT CAR IN REVERSE. CAR GAVE A VIOLENT JERK BACKWARDS. BACKED OUT OF DRIVEWAY, PUT CAR IN DRIVE AND STEPPED ON ACCELERATOR. CAR JERKED FORWARD A LITTLE, ENGINE REVVED UP, SLOW ACCELERATION AFTER PRESSING ON ACCELERATOR. HAD TO PUT MORE PRESSURE ON ACCELERATOR TO GAIN ADEQUATE SPEED TO PULL FORWARD. STOPPED AT STOP SIGN, TRIED TO ACCELERATE, CAR JERKED FORWARD A LITTLE, ENGINE REVVED UP, BUT THERE WAS LITTLE TO NO ACCELERATION AFTER PRESSING THE ACCELERATOR. MORE PRESSURE ON ACCELERATOR RESULTED IN AN ADEQUATE SPEED TO PULL FORWARD. SAME SERIES OF EVENTS AFTER STOPPING AND/OR SLOWING DOWN WHILE DRIVING. SAME HARD JERK WHEN PUTTING CAR IN REVERSE FOR ANY REASON FOLLOWED BY FORWARD JERK, ENGINE REV AND SLOW ACCELERATION WHEN PUTTING CAR IN DRIVE. TOOK VEHICLE TO TOYOTA SERVICE ON 11-26-14. PROBLEM WITH ECM (ELECTRONIC CONTROL MODULE). MODULE HAD TO BE REPLACED. THE TRANSMISSION WAS NOT REPLACED. COST TO ME WAS $1590.63, INCLUDING TAX. DUE TO MY IN SERVICE DATE, TOYOTA CUSTOMER SERVICE ADVISED MY CAR WAS OUT OF THE EXTENDED WARRANTY. TOYOTA CUSTOMER SERVICE ADVISED ME THE VERY BEST THEY COULD DO WAS TO OFFER ME $500 TOWARDS A NEW TOYOTA, BUT NOT TOWARDS REPAIR. *TR
Power train, Engine, Nov 24, 2014
I PURCHASED A 2003 TOYOTA RAV4 FROM THE TOYOTA DEALERSHIP THAT ONLY HAD 13 MILES ON IT IN AUGUST 2003. IN AUGUST OF 2014, I STARTED HAVING TROUBLE WITH THE AUTOMATIC TRANSMISSION SHIFTING HARSH WHEN CHANGING. THE CAR WOULD STRAIN TO CHANGE GEARS, THEN ALL OF A SUDDEN IT WOULD JERK INTO GEAR. NO LIGHTS CAME ON AT ALL. I TOOK IT TO THE TOYOTA DEALERSHIP TO HAVE THE PROBLEM INSPECTED AND THEY TOLD ME ABOUT AN EXTENDED WARRANTY OF 10 YEARS OR 150,000 MILES. THIS WAS THE FIRST THAT I HAD HEARD ABOUT THIS WARRANTY. TOYOTA NEVER CONTACTED ME TO LET ME KNOW ABOUT THE WARRANTY. AFTER INSPECTING MY RAV4, THEY TOLD ME THAT I NEEDED TO REPLACE THE ECM AND IF THAT DIDN'T SOLVE THE PROBLEM, I WOULD NEED A TRANSMISSION. I FEEL LIKE TOYOTA SHOULD HAVE INFORMED ME OF THE PROBLEM SOONER. (BEFORE ALL THAT TIME HAD GONE BY.) I WAS VERY DISAPPOINTED WITH THE OUTCOME. I SEE FROM THIS WEBSITE THAT I AM NOT THE ONLY ONE WITH THIS SAME PROBLEM AND FEEL THAT TOYOTA SHOULD BE HELD RESPONSIBLE FOR THE REPAIR. *TR
Power train, Nov 24, 2014
TL* THE CONTACT OWNS A 2003 TOYOTA RAV 4. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE TRANSMISSION FAILED TO SHIFT FROM SECOND TO THIRD GEAR AND STARTED TO JERK VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 98,000.
Power train, Electrical system, Vehicle speed control, Nov 10, 2014
LAST WEEK, ON THE FREEWAY ENTRANCE THE CAR WOULD NOT ACCELERATE, THEN "BUCKED" AND "RACED". I NEARLY GOT REAR-ENDED BY THE CAR BEHIND ME - A FRIGHTENING EXPERIENCE. THEN, DRIVING CITY STREETS - TO THE MECHANIC - THE SAME EXPERIENCE - STALLED THEN RACED AHEAD. AFTER REPLACING THE TRANSMISSION FLUID AND FILTER ($400), THE PROBLEM CONTINUES AND THE MECHANIC ADVISED REPLACING THE ECM ($928.46 PLUS LABOR). THIS IS A SERIOUS FINANCIAL STRAIN ON ME. I TAKE MY CAR IN FOR SERVICE EVERY 5K MILES AND IT IS WAY BELOW THE EXTENDED WARRANTY MILEAGE OF 150K, HOWEVER, IT IS NOW 11 YEARS OLD. I NEVER, EVER, RECEIVED ANY RECALL NOTICE FROM TOYOTA! I STRONGLY BELIEVE THAT TOYOTA SHOULD REIMBURSE ME FOR THESE REPAIRS SINCE THEY HAVE BEEN AND ARE WELL AWARE OF THE SAFETY ISSUE THE FAILED ECM CAUSES. *TR
Power train, Oct 21, 2014
PART 3 OF 3THE SALESMAN ENCOURAGED MY PARENTS TO KEEP IT BECAUSE THEY WOULDN'T GET MUCH OF A TRADE IN, SO I HAD MY RAV TOWED TO MY HOUSE. I CALLED THE SM OF LOVE LEXUS TO INFORM HIM OF MY PROBLEM, TO SEE IF THERE WAS ANY RECOURSE FROM HIM AND TO ALSO EXPRESS THAT I WAS COMPLETELY UNSATISFIED.I REMINDED HIM THAT I HAD REQUESTED THAT THEY TEST DRIVE ON THE FOUR LANE SO THEY COULD UNDERSTAND MY COMPLAINT OF THE HESITATION OF GOING IN GEAR.HE STATED ON THE PHONE HE DID NOT RECALL, HOWEVER THEY DID DRIVE IT ON THE BACK LOT. I ASKED HIM CAN YOU OBTAIN A SPEED OF 55MPH IN YOUR LOT, HIS RESPONSE WAS ?NO?. AT THAT POINT I DECIDED I WOULD NOT BE DEALING WITH THAT SERVICE DEPARTMENT ANY LONGER.IN 2/2014 I BEGAN INVESTIGATING HOW TO GET RID OF MY RAV AND STUMBLED UPON THE CLASS ACTION LAWSUIT THAT WAS DESCRIBED ABOVE.I HAVE ONLY RECEIVED 50% OF THE BENEFITS AWARDED TO ME BY THE EXTENDED WARRANTY AND I DON?T UNDERSTAND WHY I WOULD NOT HAVE BEEN INFORMED OF THE WHOLE THING.I DIDN'T GET A NOTICE FROM THE CORPORATION OF THIS PROBLEM, LOVE LEXUS ALSO FAILED TO DISCLOSE MY RIGHTS TO HAVING MY TRANSMISSION REPLACED ALONG WITH THE ECM UNDER THIS EXTENDED WARRANTY. *TR
Power train, Oct 21, 2014
PART 2 OF 3 THIS WAS AT MY COST AND AT THAT TIME I EXPRESSED MY CONCERN THAT IT WAS AN OLDER CAR AND WITH ALL THESE PROBLEMS OCCURRING, WHAT WAS HIS OPINION ON TRADING. HE DIDN'T SHOW ANY REAL INTEREST BUT DID STATE SOME HAVE HAD GREAT LONGEVITY AND OTHERS NOT SO MUCH. AFTER LEAVING THAT VISIT MY CAR STILL DID NOT SHIFT PROPERLY AND WAS STILL HARSH IN REVERSE.WITHIN A MONTH OR SO MY CHECK ENGINE LIGHT CAME BACK ON AGAIN. WHILE I WAS EXTREMELY RELUCTANT TO TAKE IT BACK TO LOVE LEXUS I DID. I EXPRESSED MY COMPLAINT ONCE AGAIN ABOUT IT NOT BEING QUITE RIGHT AND REQUESTED THEY TAKE IT OUT ON THE FOUR LANE SO THAT IT COULD BE DRIVEN UP PAST 55MPH. HE DIAGNOSTICS RAN AGAIN AND INFORMED ME THAT MY FUEL CAP WASN''T ON TIGHT ENOUGH. I LEFT EMBARRASSED; HOWEVER, MY CAR STILL WAS NOT DRIVING RIGHT.I CONTINUED TO DRIVE THIS CAR WITH THE SAME ISSUES FOR THE NEXT YEAR AND IN OCTOBER 2013 MY CHECK ENGINE LIGHT CAME BACK ON. I TOOK MY CAR TO A & E SERVICE CENTER.THEY CHECKED MY TRANSMISSION FLUID AND STATED IN SMELLED BURNT, THEIR DIAGNOSTICS STATED IT WAS MY TRANSMISSION AND THE ONLY THING THEY COULD RECOMMEND IN LIEU OF REPLACING MY TRANSMISSION WAS TO FLUSH IT AND REPLACE THE FILTER AND FLUID. THEY STATED THAT WITH THE AMOUNT OF METAL SHAVINGS THEY FOUND WHICH THEY SHOWED ME, THIS WAS THE EQUIVALENT OF PUTTING A BANDAID ON A BROKEN BONE.THIS ONLY LASTED ABOUT A MONTH AND ON 11-12-13 I HAD IT TOWED TO AAMCO. THE ESTIMATE WAS $2767.19. DUE TO ME BEING IN A FINANCIAL HARDSHIP MY PARENTS GAVE ME THEIR 2002 4-RUNNER AND PURCHASED A NEW CAR FOR THEMSELVES.WE ORIGINALLY WAS TRADING THE RAV. . *TR
Power train, Oct 21, 2014
PRIMARY COMPLAINT: PURPOSEFUL DECEPTION REGARDING FULL BENEFITS OF EXTENDED WARRANTY OF ECM AND/OR TRANSMISSION REPLACEMENT UNDER CLASS ACTION MILLIGAN VTOYOTA.THE EVENTS LEADING TO MY TRANSMISSION ISSUES BEGAN IN 7/ 2012. I HAD PROBLEM GETTING OUT OF MY PARENTS STEEP DRIVEWAY SO I TOOK IT TO THE GARAGE THAT HAD BEEN CHANGING MY OIL IN SISSONVILLE WV. UPON DIAGNOSTICS THEY REPORTED TO ME A SOLENOID CODE WHICH INDICATED A POSSIBLE TRANSMISSION ISSUE. I WAS REFERRED TO AAMCO TRANSMISSIONS, HOWEVER THE CHECK ENGINE LIGHT HAD BEEN RESET AND THEY WERE UNABLE TO GET ANY CODES. AFTER BEING TOLD IT COULD POSSIBLY BE SOMETHING WITH MY EXHAUST AS WELL, I WAS REFERRED TO QUALITY EXHAUSTS BUT WAS UNABLE TO BE SEEN. THEN PROCEEDED BARKER'S IN DUNBAR. AFTER TEST DRIVING AND EVALUATING HE STATED I HAD BROKEN MOTOR MOUNTS. I MADE AN APPOINTMENT 7/18/12. WHEN THE TECHNICIAN PLACED MY CAR ON THE RACK HE STATED HE WAS NOT SURE WHAT WAS WRONG BUT IT WAS NOT MOTOR MOUNTS AND WITH THE SYMPTOMS IT WAS HAVING I SHOULD HAVE MY TRANSMISSION LOOKED AT. I HAD IT TOWED TO LOVE LEXUS IN SAINT ALBANS.THERE I WAS TOLD MY ECM WAS IN NEED OF REPLACEMENT.HE EXPLAINED IT WAS UNDER WARRANTY. I WAS CAUGHT OFF GUARD DUE THE AGE OF THE VEHICLE. HE WENT ON TO SAY THE RAVS HAVE HAD SOME PROBLEMS WITH THESE COMPUTERS AND AN EXTENDED WARRANTY WAS PLACED AND APPLIED TO THEM.THE HARSH SHIFTING HAD NOT BEEN COMPLETELY RESOLVED. IN 9/12 MY CHECK ENGINE LIGHT CAME BACK ON.I TOOK IT BACK TO LOVE LEXUS AND EXPLAINED THE CONDITION AS STATED ABOVE.I ASKED IF THEY WOULD PLEASE TEST DRIVE IT TO MAKE SURE THEY UNDERSTOOD MY COMPLAINT.AFTER THE DIAGNOSTICS WERE COMPLETE I WAS TOLD A FUEL SENSOR HAD GONE BAD AND WAS IN NEED OF REPLACEMENT. PART 1 OF 2 *TR
Power train, Vehicle speed control, Oct 3, 2014
ON 9/30/2014 WAS TRYING TO PULL OUT OF A PARKING LOT TO TURN LEFT AND MY CAR WOULD NOT ACCELERATE. I ALMOST GOT HIT BY APPROACHING CARS THAT I WOULD HAVE ORDINARILY HAD PLENTY OF TIME TO CLEAR. I WAS ABLE TO STEER INTO THE LEFT TURN LANE AND STOP TO AVOID COLLISION BUT HAD TROUBLE AFTER THAT PICKING UP ENOUGH SPEED TO GET TO THE RIGHT LANE. I TOOK MY CAR IN IMMEDIATELY FOR INSPECTION AND IT WAS NOTED THAT THE TRANSMISSION AND ECM NEEDED REPLACED. I HAVE SINCE FOUND INFORMATION ON A RECALL I NEVER RECEIVED FOR DEFECTIVE ECM'S THAT CAUSE TRANSMISSION FAILURE. APPARENTLY A 10 YEAR OR 150,000 EXTENDED WARRANTY WAS ISSUED IN 2010, BUT I WAS ALSO NEVER INFORMED OF THAT. MY MILEAGE QUALIFIES BUT I BOUGHT MY CAR IN DEC 2002 SO I AM PAST THE TIME LIMIT. SINCE REPAIRS EXCEED THE BLUE BOOK VALUE OF MY CAR, IT HAS NO TRADE IN VALUE. THIS WAS AN UNSAFE SITUATION (THAT COULD HAVE BEEN WORSE ON THE FREEWAY)' AND AN UNFAIR OUTCOME FOR ME FINANCIALLY. *TR
Power train, Electrical system, Sep 30, 2014
HARSH SHIFTING; AUTOMATIC SHIFTING ERRATIC; LURCHING, ESPECIALLY WHEN STARTING FROM STOP. LOCAL GARAGE SAYS TRANSMISSION IS SHOT AND REQUIRES REPLACEMENT ($3100).
Power train, Electrical system, Sep 28, 2014
THIS LETTER IS IN REFERENCE TO AN ISSUE, NAMELY, HARSH SHIFT CONDITION, ON OUR 2003 TOYOTA RAV4, THE VEHICLE PRESENTLY SHOWS APPROXIMATELY 119, 600 MILES. ACCORDING TO TOYOTA WARRANTY POLICY BULLETIN NO. POL 10-03, DATED 07/09/10, PAGE 1, TOYOTA HAS RECEIVED REPORTS THAT CERTAIN 2001 THROUGH 2003 MODEL YEAR RAV4 VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSAXLE MAY EXHIBIT A HARSH SHIFT CONDITION IF THIS CONDITION OCCURS, THE CHECK ENGINE LIGHT MAY ILLUMINATE AND/OR THE VEHICLE MAY BEGIN TO SHIFT HARSHLY. THIS WARRANTY IS BEING OFFERED FOR 10 YEARS OR 150,000 MILES PLEASE VERIFY VIN APPLICABILITY FOR THIS CSP BY PERFORMING A VIN INQUIRY BEFORE COMPLETING THE REPAIR. ON PAGE 2 WE CHECKED THE APPLICABLE VIN RANGES AND OBSERVED THAT OUR VEHICLE WAS INCLUDED IN THIS CUSTOMER SUPPORT PROGRAM (CSP).OUR RESPECTFUL REQUEST IS THAT TOYOTA HONOR THE WARRANTY ENHANCEMENT FOR OUR RAV4. BASED ON A TELEPHONE CALL TO TOYOTA MOTOR SALES CUSTOMER EXPERIENCE CENTER IN TORRANCE CA, THE COMPANY REP. SAID TOYOTA WOULD NOT HONOR THE EXTENDED WARRANTY. I BELIEVE THAT THE PART (ECM) WAS DEFECTIVE AND SHOULD BE REPLACED UNDER EXTENDED WARRANTY BECAUSE THE VEHICLE IS UNDER 150,00 MILES BUT JUST OVER THE TEN YEAR LIMIT. THANK YOU. *TR
Engine and engine cooling, Other or unspecified, Sep 18, 2014
THIS IS A GENERAL CONCERN QUESTION RE THE ETHICS OF THE TOYOTA CORPORATION. I HAVE HAD CONTINUOUS TROUBLE WITH ENGINE LIGHTS COMING ON WITH THE RESULT BEING O2 SENSOR PROBLEMS. THIS CONTINUED TO HAPPEN WITH APPROXIMATELY 8 CHANGES (I HAVE THE MAJORITY OF THE RECORDS. IN 2010, I RECEIVED NOTICE OF PROBLEMS WITH "HARSH SHIFTING". I CALLED TOYOTA TO INQUIRE ABOUT THIS, AND I WAS ASSURED I WAS NOT HAVING A PROBLEM OR I "WOULD KNOW IT". AT THIS SAME TIME, I WAS HAVING YET ANOTHER ENGINE LIGHT PROBLEM WITH O2 SENSOR CODES AND BROUGHT MY CAR IN.. THE O2 SENSOR REPLACEMENTS WENT ON CONTINUOUSLY FOR QUITE SOME TIME WITHOUT ANY EXPLANATION OF THE CAUSE...EVEN TO THE POINT THAT THEY WERE SENDING THE SENSOR IN TO THE "MAIN OFFICE". UNFORTUNATELY, LAST WEEK MY CAR TOTALLY FAILED, AND THEY ARE NOW TELLING ME IT IS FAILURE OF THE ECM AND/OR THE TRANSMISSION AS WELL! I RECENTLY REVIEWED COMPLAINTS ABOUT THE ECM AND THAT TOYOTA ACTUALLY EXTENDED THE WARRANTY BECAUSE OF THE NUMEROUS COMPLAINTS. IT WAS THEN I LEARNED THAT THE O2 SENSORS HAVE A DEFINITE IMPACT ON THE ECM, ETC. AT NO TIME WHATSOEVER DID THEY EVER CHECK THIS OR INFORM ME. THAT THESE MAY BE RELATED,SO I AM WONDERING IF THEY "PUT OFF" CHECKING THIS POSSIBILITY UNTIL MY CAR PASSED THE 10YR/150,000 MILE EXTENSION OF THE WARRANTY ON THIS COMPONENT SO THAT I WOULD THEN NOT BE ELIGIBLE??? *TR
Power train, Engine, Sep 5, 2014
I'M THE OWNER OF A 2003 RAV4, PURCHASED FROM A TOYOTA DEALER IN 2011. LAST WEEK, I EXPERIENCED A TIME LAPSE OF MY CAR SHIFTING INTO FIRST GEAR, IN MY OPINION, A SAFETY HAZARD. THIS MORNING I TOOK THE CAR TO A MECHANIC AND BEGAN SEARCHING THE WEB FOR ANY RECALLS FOR A 2003 RAV4, THERE ARE NONE. HOWEVER, ON THIS SITE, I DISCOVERED THAT I AM ONE OF MANY WHO HAVE THIS COMPLAINT, AND THAT WE ,THE CONSUMER, ALL SHARE THE SAME RESULTS FROM TOYOTA. YOU MISSED THE DEADLINE. IT WAS ON THIS NHTSA.GOV WEBSITE THAT I LEARNED OF A CLASS ACTION LAWSUIT ABOUT THE ECM DEFECT WITH MY RAV4 (SEE WWW.RV4ECMSETTLEMENT.COM), THE LETTER WAS SUPPOSEDLY SENT TO ALL WHO OWN A 2003 RAV4. I NEVER RECEIVED THIS LETTER. NOR DID I RECEIVE ANY TYPE OF NOTIFICATION FROM TOYOTA RE: AN EXTENDED WARRANTY,OR FOR THAT MATTER ANY TYPE OF TIME SENSITIVE DATES TO CAPTURE ANY TYPE OF RECOVERY FROM TOYOTA. TOYOTA CLAIMS THEY WORK WITH A COMPANY WHO GATHERS OWNERS INFORMATION FROM THE DMV. TOYOTA CALLS THIS ISSUE WITH THE TRANSMISSION NOT SHIFTING PROPERLY INTO GEAR, A "CUSTOMER MALFUNCTION SUPPORT PROGRAM"...AND THE CATCH IS THAT YOU ONLY HAVE 10 YEARS FROM THE DATE OF FIRST USE TO NOTIFY THEM OF YOUR "MALFUNCTION"...MY CAR MISSED THE DEADLINE BY 6 MONTHS AND AGAIN, LET ME REITERATE THAT I WAS NEVER NOTIFIED BY ANYONE ABOUT THIS ISSUE, NOR IS THIS ISSUE TERMED A RECALL ITEM. MY QUESTION IS WHY NOT? WHY IS THIS NOT A RECALL, WHEN THIS SITUATION IS CLEARLY A SAFETY ISSUE. IF YOU ARE IN A CAR THAT WILL NOT MOVE INTO FIRST GEAR, AND THEN THE CAR UNEXPECTEDLY JERKS INTO ACCELERATION, IS THAT NOT A SAFETY CONCERN?? TOYOTA'S TERM "HARSH SHIFT OF AUTO TRANS AXLE" " MY COMPLAINT AND OPINION IS THAT TOYOTA HAS BEEN DECEPTIVE WITH THEIR CONSUMERS. AND THESE ATTORNEYS? WHY DID I NOT HEAR FROM THEM?? AND FURTHERMORE, WILL I HEAR BACK FROM THE NHTSA ??? HOW CAN THE CONSUMER MAKE A DEADLINE, IF THEY ARE NOT NOTIFIED???
Power train, Engine, Aug 7, 2014
VEHICLE DRIVEN BY ELDERLY WIDOWED MOTHER (JOSEPHINE BEASLEY, AGE 70) NO MORE THAN 6,200 MILES PER YEAR AND BEGAN EXPERIENCING HARSH SHIFT IN TRANSMISSION IN MARCH 2014. AAMCO INFORMED US THAT A MALFUNCTIONING ELECTRONIC COMPUTER MODULE (ECM) CAUSED THE DAMAGE TO TRANSMISSION. AAMCO TECHNICIAN NOTIFIED US THAT THE ECM REPAIR CLAIMS ARE COVERED UNDER A TOYOTA SETTLEMENT AGREEMENT (WWW.RAV4ECMSETTLEMENT.COM). REPAIR COST FOR TRANSMISSION $2,890 AND ECM PART $1,227.91 PAID FOR OUT OF POCKET. THE RAV4 WAS PURCHASED FROM CARMAX ON APRIL 18, 2009; ELDERLY MOTHER DOES NOT HAVE ACCESS OR UNDERSTANDING OF INTERNET. SHE DID NOT REALIZE THAT SHE HAD TO REGISTER THE VEHICLE WITH TOYOTA IN ORDER TO RECEIVE RECALL NOTICES OR ANY OTHER IMPORTANT INFORMATION PERTAINING TO HER VEHICLE FROM THE MANUFACTURER. CONTACTED TOYOTA CUSTOMER SERVICE AND THEY REFUSED TO REIMBURSE THE COST OF REPAIR AS THE VEHICLE EXCEEDED THE 10 YEAR IN SERVICE WARRANTY PERIOD EVEN THOUGH IT IS WITHIN 150,000 MILES LIMIT. WHEN SHE DROVE THE VEHICLE OFF THE CARMAX LOT IT HAD 44,213 MILES ON ODOMETER AND ON AUGUST 7, 2014, ODOMETER READING IS 75,374. SAD THAT THE ELDERLY ARE BEING TAKEN ADVANTAGE OF BECAUSE OF THEIR LACK OF TECHNICAL KNOWLEDGE. *TR
Structure, Jun 5, 2014
TL* THE CONTACT OWNS A 2003 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE MADE A LOUD NOISE AND THE CAME TO A SUDDEN HALT. THE CONTACT MENTIONED THAT AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE K-FRAME AND THE CONTROL ARM WAS FRACTURED DUE TO CORROSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE K-FRAME AND CONTROL ARM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 97,000.
Engine, Apr 9, 2014
THE VEHICLE WITH 71,000 MILES AND PERFECT SERVICE RECORD HAD A ENGINE FAILURE, WITHOUT WARNING, WHILE DRIVING ON THE HIGHWAY. THE OIL PRESSURE LIGHT CAME ON AND BEFORE I HAD TIME TO PULL OVER TO THE SHOULDER TO INSPECT THE ENGINE STARTED KNOCKING BADLY. I BARELY MADE IT TO THE SHOULDER BEFORE THE VEHICLE STALLED. AFTER HAVING IT TOWED TO THE DEALERSHIP, THEY CAME OUT WITH THE DIAGNOSE THAT THE "ENGINE THREW A ROD" FOR NO APPARENT REASON. THERE WAS SUFFICIENT ENGINE OIL AND LAST OIL CHANGE WAS DONE 4500 MILES BEFORE. BASICALLY, ENGINE AT THIS POINT IS BEYOND REPAIR AND HAS TO BE REPLACED. BESIDE THE FINANCIAL LOSE, NOW I EXTREMELY CONCERN ABOUT THE SAFETY AND RELIABILITY OF THE VEHICLE AND MORE IMPORTANTLY THE ENGINE OR ANY OTHER PART THAT CAUSED THE ENGINE TO FAIL. THE FACT THAT I HAD 10 YEARS OLD BOY IN THE CAR WITH ME WHO THOUGHT THAT WE WERE GOING TO DIE THAT DAY AND CRYING HYSTERICALLY MAKE IT ALL THE MORE BOTHERSOME. WHEN I CALLED TOYOTA HEADQUARTER TO REPORT THE PROBLEM, THEY BASICALLY DISMISSED ME AS ROUTINE PROBLEM AND NOT TOYOTA'S PROBLEM. THEY SEEM DISINTERESTED TO FIND OUT WHY ENGINE WITH SO FEW MILES GOT BUSTED FOR NO REASON AND PERFECT MAINTENANCE RECORD. I AM CONCERNED ABOUT THE RELIABILITY AND SAFETY OF THE ENGINE IN THE VEHICLE (1AZ-FE). I HOPE GOVT INVESTIGATE THIS CASE AND I AM WILLING TO PARTICIPATE IN WHICHEVER WAY I CAN TO MAKE IT SAFE FOR MY FELLOW RIDERS. *TR
Power train, Mar 24, 2014
MY 2003 RAV4 DEVELOPED A VERY HARSH SHIFT TAKING OFF BETWEEN FIRST AND 2ND GEAR. I TOOK IT TO OUR LOCAL TOYOTA DEALER (BERGLUND OAK RIDGE TOYOTA> LYNCHBURG, VA) AND THEY CONFIRMED A DIAGNOSED STORED TROUBLE CODE P0755-SHIFT "B" MALFUNCTION. THEY QUOTED ABOUT $4700.00 TO REPLACE THE ECM AND PUT IN A REBUILT TRANSMISSION. NO FINANCIAL HELP FROM THE DEALER, EVEN THOUGH THEY WERE AWARE THIS HAS BEEN A MAJOR PROBLEM FOR THE 2001-2003 RAV4'S. TOYOTA EXTENDED THE WARRANTY A FEW YEARS AGO TO 10 YEARS OR 150,000 MILES, WHICH EVER CAME FIRST. I PURCHASED THE VEHICLE LESS THAN A YEAR AGO, NOT AWARE THAT THIS WAS A DOCUMENTED AND EXPECTED PROBLEM WITH THIS VEHICLE. THE DEALER SUGGESTED I CONTACT CUSTOMER EXPERIENCE AT 1-800-331-4331 AND ASK THEM TO CONSIDER COVERING ALL OR PART OF THE COST. THE VEHICLE HAS A VALUE OF $7500.00 PER KBB. I CALLED AND GOT CASE # 1403130959. I SPOKE TO RASHINE . IT TOOK A FEW DAYS BUT THEY GOT BACK TO ME AND SAID BECAUSE IT EXCEEDED THE 10 YEAR WINDOW (2003-2013) THEY WOULD NOT COVER ANY OF THE COSTS. I PLEADED THAT I HAVE WELL UNDER THE 150,000 MILE MARK AND THAT THEY READILY SAY 80% OF ALL TOYOTA'S ARE ON THE ROAD FOR 20 YEARS. THIS HAS ANOTHER 10 YEARS TO GO. THEY KNOW THIS IS AND HAS BEEN A FACTORY DESIGN FAULT PER ALL THE RECORDED PROBLEMS. I DON'T FEEL I SHOULD HAVE TO PAY $4700.00 IN REPAIRS FOR THEIR DESIGN FAILURE. IN THEIR 1.2 BILLION $ RECENT SETTLEMENT,THEY SAID" PUTTING CUSTOMERS FIRST", "WANT TO EARN OUR TRUST", "SERVE CUSTOMERS" "TAKE RESPONSIBILITIES SERIOUSLY". WOW, WHAT A LIE AND LET DOWN. HOW CAN THEY GET AWAY WITH THIS? IT HAS HAPPENED TO COUNTLESS 1000'S OF PEOPLE. TOYOTA SHOULD BE REQUIRED TO MAKE THIS A RECALL AND FIX FOR 0$. THIS CAR IS UNSAFE TO DRIVE AS IS AND WILL STALL IN TRAFFIC AND CAUSE ACCIDENTS. THANK YOU FOR LISTENING. PLEASE HELP ME AND HOLD TOYOTA RESPONSIBLE FOR A TERRIBLE DESIGN FLAW. *TR