2009 Toyota RAV4
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 327 owner complaints filed for this model year. This is the 10th highest complaint count among 26 RAV4 model years with reports.
Of the 2009 reports, 52 involved a crash and 3 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Suspension, rearAug 12, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V-383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V-383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.
Campaign 16V596000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Seat belts, rear/otherFeb 19, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2012 RAV4 vehicles manufactured July 28, 2005, to December 19, 2012, and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the event of a frontal collision, the rear seat belts for the outboard seats may be cut by the seat cushion frame.
A cut seat belt may not properly restrain the seat occupant, increasing their risk of injury in a crash.
Toyota will notify owners, and dealers will install a protector over both rear seat cushion frames, free of charge. The recall began on June 24, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0F.
Campaign 16V096000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Visibility/wiperSep 18, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2009-2012 RAV4 vehicles manufactured October 27, 2008, to December 19, 2012 and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the affected vehicles, water may drip onto the joint that connects the wiper linkage to the wiper motor.
Over time, the dripping water may cause corrosion and wear at the joint, potentially resulting in the separation of the wiper linkage. Once this occurs, the wipers would not function, reducing driver visibility and increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the water diverter channel. In addition, a new wiper linkage with a wiper motor crank arm will be installed. The wiper linkage will have a protective cover over the wiper linkage joint to minimize water splash and a retainer ring to prevent the wiper arm from separating from the wiper motor. The recall began on November 7, 2016. Owners may contact Toyota's customer service number at 1-800-331-4331.
Campaign 15V577000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Suspension, rearAug 28, 2013
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V-373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.
Campaign 13V383000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Visibility, power window devices and controlsOct 10, 2012
Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat.
If the switch overheats, it may melt, possibly resulting in a fire.
Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. Toyota owners that experience a problem with a switch should not attempt to make repairs, but should contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331. General Motors will contact the Pontiac Vibe owners affected by this recall and GM dealers will inspect and repair switches as necessary. Those owners may contact Pontiac Customer Care at 1-800-762-2737.
Campaign 12V491000 on NHTSA.gov
Suspension, rearAug 2, 2012
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1-800-331-4331 or Lexus at 1-800-255-3987.
Campaign 12V373000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 24, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 LEXUS LX570, 2003 THROUGH 2009 TOYOTA 4RUNNER, AND 2006 THROUGH 2010 RAV4 VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
THE REMEDY IS NOW AVAILABLE. THE SAFETY RECALL BEGAN EARLY APRIL 2011. THE REMEDY WILL INVOLVE MODIFICATION OR REPLACEMENT OF THE ACCELERATOR PEDAL AND REPLACEMENT OF ANY TOYOTA ALL-WEATHER FLOOR MAT. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
Campaign 11V113000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 AVALON, MODEL YEAR 2007-2010 CAMRY, MODEL YEAR 2009-2010 COROLLA, COROLLA MATRIX, RAV4, MODEL YEAR 2010 HIGHLANDER, MODEL YEAR 2008-2010 SEQUOIA, AND MODEL YEAR 2007-2010 TUNDRA VEHICLES. DUE TO THE MANNER IN WHICH THE FRICTION LEVER INTERACTS WITH THE SLIDING SURFACE OF THE ACCELERATOR PEDAL INSIDE THE PEDAL SENSOR ASSEMBLY, THE SLIDING SURFACE OF THE LEVER MAY BECOME SMOOTH DURING VEHICLE OPERATION. IN THIS CONDITION, IF CONDENSATION OCCURS ON THE SURFACE, AS MAY OCCUR FROM HEATER OPERATION (WITHOUT A/C) WHEN THE PEDAL ASSEMBLY IS COLD, THE FRICTION WHEN THE ACCELERATOR PEDAL IS OPERATED MAY INCREASE, WHICH MAY RESULT IN THE ACCELERATOR PEDAL BECOMING HARDER TO DEPRESS, SLOWER TO RETURN, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION.
THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V017000 on NHTSA.gov
Equipment, other, labelsJun 15, 2009
TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."
INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.
TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.
Campaign 09V223000 on NHTSA.gov
Representative owner complaints: suspension
55 reports, newest first. Show all
Suspension, Mar 10, 2015
DRIVING IN TO WORK IN THE MORNING, SPEED WAS 25 MPH ON A SUBURBAN ROAD, SOUTH STREET IN TEWKSBURY MA, AS I WENT OVER ROUGH AREA IN THE ROAD, I HEARD A THUMP FROM UNDER THE CAR. I PULLED OVER AND FOUND THE RIGHT REAR SUSPENSION STRUTS LET GO. I PULLED IN TO A PARKING LOT TO EXAMINE WHAT HAPPENED. PART OF THE STRUT WAS HANGING DOWN SCRAPING ON THE GROUND. THE RIGHT REAR TIRE WAS SKEWED IN THE WHEEL WELL RUBBING ON THE INSIDE OF THE WHEEL WELL. THE STRUT HAS AN EYE WITH A BUSHING IN IT, WHERE A BOLT IS USED TO BOLT IT TO THE CAR'S MAIN FRAME, THE BOLT WAS MISSING ALLOWING THE SUSPENSION TO FALL APART. IF THIS HAD OCCURRED AT HIGHWAY SPEEDS, LOSS OF CONTROL OF THE VEHICLE WOULD HAVE OCCURRED. THERE WAS A RECALL ON THIS VEHICLE, I HAVE HAD IT IN TWICE AT THE DEALERSHIP, ONCE TO HAVE IT REPAIRED, A SECOND TIME TO ENSURE IT WAS OK. A MONTH AGO IT WAS TAKEN IN FOR AN OIL CHANGE AND TIRE ROTATION, ALL DONE AT THE DEALERSHIP. CAR HAS BEEN TOWED BACK TO THE DEALERSHIP, I WAS INFORMED BY THE DEALER THAT THE "BOLT" LET GO, APPARENTLY THE ONE HOLDING THE STRUT TO THE MAIN FRAME OF THE CAR. WHEN THIS OCCURS, THE WHEEL CANNOT BE HELD IN PLACE AND RIDES UP IN TO THE WHEEL WELL. *TR
Suspension, Jan 5, 2015
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT STATED THAT A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V383000(SUSPENSION) WAS RECEIVED IN SEPTEMBER OF 2014. AFTER CONTACTING THE DEALER ON SEVERAL OCCASIONS, THE CONTACT WAS INFORMED THAT PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Oct 9, 2014
URGENT SAFETY RECALL ISSUED (NO DATE) BY TOYOTA FOR REAR LOWER SUSPENSION ARMS (NO. 1). "IMPORTANT RECALL FOLLOW-UP NOTICE" I RECEIVED TODAY VIA USPS, OCTOBER 9TH, 2014. I HAVE CONTACTED THE DEALER, [XXX] IN DUBUQUE, IOWA TODAY, AND ON MULTIPLE OCCASIONS (OVER THE PAST YEAR) TO HAVE THIS REPAIRED, AND IN AN ATTEMPT TO HAVE THE RECALL COMPLETED. EACH TIME I WAS INFORMED THAT THEY DID NOT HAVE THE NECESSARY PART AND I WOULD BE CALLED WHEN AVAILABLE. TODAY I WAS TOLD THAT THEY ARE ONLY RECEIVING 5 PARTS PER WEEK WHEN THEY NEED 300 PARTS. I HAVE RECEIVED MULTIPLE NOTICES FROM TOYOTA TO HAVE THIS PART REPAIRED, YET AFTER A YEAR HAS PASSED, TOYOTA CONTINUES TO SEND URGENT NOTIFICATIONS, YET CANNOT SUPPLY ENOUGH PARTS TO REPAIR MY VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Sep 29, 2014
SAFETY RECALL ISSUED MAY 1, 2014 BY TOYOTA FOR REAR LOWER SUSPENSION ARMS (NO. 1). I HAVE CONTACTED THE DEALER TOYOTA DARCARS ON CHERRY HILL ROAD IN SILVER SPRING, MD 301 622 0300 ON MAY 5, JUNE 6, AUGUST 4 AND SEPT 29, 2014 IN AN ATTEMPT TO HAVE THE RECALL COMPLETED. EACH TIME I WAS INFORMED THAT THEY DID NOT HAVE THE PARTS AND I WILL BE PUT ON A WAITING LIST FOR SERVICE ONCE AVAILABLE. I GET THE SAME ANSWER ON EVERY CALL AND WAS TOLD TO CONTACT TOYOTA CUSTOMER SERVICE. I CONTACTED CUSTOMER SERVICE TWICE AND THEY AS OF TODAY TRANSFERRED ME TO TOYOTA CORPORATE TO REGISTER A COMPLAINT. CORPORATE ADVISED THAT THE PARTS WERE ON NATIONAL BACKORDER AND THERE WAS NOTHING THEY COULD DO. AFTER FIVE MONTHS AND FOLLOW UP NOTICES FROM CORPORATE REMINDING ME THAT I HAD NOT COMPLETED THE SERVICE WORK WHEN THEY CAN'T EVEN GET ME IN TO HAVE REPAIRS COMPLETED IS ABSURD AND POOR CUSTOMER SERVICE. NEED FOCUS ON THIS TO CORRECT PARTS SHORTAGE. *TR
Suspension, Aug 29, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Suspension, Jul 16, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV 4. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE VEHICLE STARTED TO MAKE POPPING NOISES AND STARTED TO SPIN OUT OF CONTROL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE REAR LOWER ARM TIE ROD HAD FRACTURED. THE CONTACT HAD RECEIVED A RECALL NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). HOWEVER, THE PART WAS NOT AVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Suspension, Jul 2, 2014
I RECEIVED URGENT SAFETY RECALL NOTICE FOR REAR LOWER SUSPENSION ARMS (NO. 1) ON MAY 19, 2014. WHEN I CALLED THE TOYOTA DEALERSHIP FOR AN APPOINTMENT TO HAVE THIS SAFETY RECALL TAKEN CARE OF I WAS TOLD THAT THE PARTS ARE ON NATIONAL BACK ORDER AND WOULD BE 1-2 MORE WEEKS. I WAS PLACED ON A LIST TO BE CALLED WHEN THE PARTS COME IN. SINCE THEN I HAVE CALLED A COUPLE OF MORE TIMES TO THE DEALERSHIP JUST TO CHECK ON THE STATUS OF THE PARTS. NOW I AM BEING TOLD THAT THEY DO NOT KNOW WHEN THE PARTS WILL BE IN. THERE IS A SHORTAGE OF PARTS TO FIX THIS URGENT SAFETY RECALL. I BELIEVE THIS IS UNTIMELY FOR THE TYPE OF SAFETY RECALL THIS IS. TOYOTA NEEDS TO DO MORE AND GET THESE PARTS IN TO FIX THIS PROBLEM NOW! I WOULD BUY A NEW CAR IF I COULD JUST TO GET RID OF THIS ONE. I BELIEVE MY LIFE (AND EVERYONE ELSE WHO OWNS A CAR UNDER THE RECALL) DEPENDS ON THIS SAFETY RECALL BEING DONE IMMEDIATELY. LOOKING THROUGH THE PAPERWORK ON LINE IT SHOWS ONLY 3.9% COMPLETION RATE WITH A RECALL THAT STARTED WELL OVER A YEAR AGO.... *TR
Suspension, Jun 26, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 13V383000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Jun 23, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION); HOWEVER, THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Jun 20, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV 4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V373000 (SUSPENSION) AND THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED A SECOND NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION) WHICH STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD BEEN WAITING FOR MONTHS TO RECEIVE THE SECOND RECALL REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THERE WERE NO FAILURES.
Suspension, Jun 9, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT STATED THAT IT WAS TAKING TOO LONG TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER 13V383000 (SUSPENSION). THE DEALER STATED THAT THE PART WOULD BE UNAVAILABLE UNTIL THE MIDDLE OF JULY. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
Suspension, Jun 9, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V383000 (SUSPENSION). THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. BOTH THE DEALER AND MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Jun 6, 2014
SAFETY RECALL #CSJ: I RECEIVED A LETTER 2 WEEKS AGO, STATING THAT MY CAR HAS TO BE BROUGHT A DEALERSHIP TO RE-INSPECT THE REAR LOWER SUSPENSION ARMS. I DID THIS TODAY, AND WAS INFORMED AFTER 3 HRS THAT MY SUSPENSION ARMS HAVE DEVELOPED RUST AND THUS NEED TO BE REPLACED, AS OUTLINED IN THE RECALL LETTER. HOWEVER, I WAS ALSO TOLD THAT THE ARMS ARE CURRENTLY UNAVAILABLE AND IT MAY TAKE A MONTH OR LONGER BEFORE THEY CAN BE EXCHANGED. TOYOTA HAD SET AS COMPLETION DATE FOR THIS PROCEDURE FOR MY REGION MARCH 2014, I.E. OVER 2 MONTHS AGO. I FIND IT UNREASONABLE THAT I NEED TO RETURN MY CAR AGAIN FOR ANOTHER 3HR PROCEDURE. IT IS INCONVENIENT AND I WILL MISS WORK AGAIN. ALSO, I HAVE NOT RECEIVED ANY DEFINITE ASSURANCE THAT MY CAR IS SAFE TO DRIVE FOR ANOTHER 1 OR LONGER WITHOUT THE REPAIR. *TR
Suspension, Jun 4, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V383000 (SUSPENSION ). THE CONTACT STATED THAT THE RECALL REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. THERE WERE NO FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE DELAY.
Suspension, Jun 2, 2014
I RECEIVED A RECALL NOTICE FOR "REAR LOWER SUSPENSION ARM NO. 1. I CALLED SERVCO TOYOTA LEAWARD TO MAKE AN APPOINTMENT AND THEY SAID THE EARLIEST AVAILABLE WAS MARCH 30, 2015. NEXT YEAR!!! REALLY? *TR
Suspension, May 28, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY AND WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, May 27, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V383000 (SUSPENSION) AND STATED THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.PM
Suspension, May 16, 2014
RECEIVED NOTIFICATION LAST FALL OF RECALL FOR REAR LOWER SUSPENSION ARM. WHEN DEALERSHIP WAS CONTACTED THEY SAID THAT IT WOULD BE IN THE SPRING BEFORE A FORMAL RECALL WOULD BE ISSUED. RECEIVED THE FORMAL RECALL AND THE DEALERSHIP SAID THEY DIDN'T HAVE THE PARTS AND I WOULD BE PUT ON A WAITING LIST. *TR
Suspension, May 7, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V383000 (SUSPENSION) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT WAS PLACED ON A WAITING LIST WITH AN EXPECTED DATE FOR THE PART OF JUNE 2014. THERE WERE NO FAILURES.
Suspension, Apr 18, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 13V383000 (SUSPENSION) AND THE PART NEEDED WAS CURRENTLY UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Apr 9, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT WAS INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION) AND STATED THAT THE DEALER INDICATED MORE THAN TWICE THAT THEY DID NOT HAVE THE SOLUTION TO REPAIR THE VEHICLE. THE CONTACT HAD TO WAIT FOR MONTHS TO REPAIR THE VEHICLE. THE MANUFACTURER WAS ALSO NOTIFIED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THERE ARE NO FAILURES AT THIS TIME.
Suspension, Apr 2, 2014
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION ) AND STATED THAT SHE WAS VERY CONCERNED FOR HER SAFETY SINCE THE PARTS WERE STILL NOT AVAILABLE TO COMPLETE THE RECALL SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE.
Suspension, Jan 31, 2014
I JUST WANT TO KNOW HOW LONG TOYOTA HAS TO REPAIR THE REAR SUSPENSION ARM THAT YOU RECALLED, IT SEEMS AROUND A COUPLE OF YEARS AGO? I'VE HEARD NOTHING FROM THEM ABOUT REPAIRING THIS PROBLEM, JUST THAT THEY ARE WORKING ON TRYING TO FIND A RESOLUTION. IN THE MEANTIME, I AM DRIVING AN UNSAFE VEHICLE. THANK YOU FOR YOUR HELP. *TR
Suspension, Jan 2, 2014
I NOW REGRETTABLY OWN A 2009 TOYOTA RAV4. I BOUGHT THIS VEHICLE IN SEPTEMBER 2013 FROM A CAR MAX DEALER IN POMPANO BEACH FLORIDA. I WAS NOT TOLD THAT THE CAR HAD TWO RECALLS THAT HAVE NOT BEEN TAKEN CARE OF. I BROUGHT CAR BACK TO CAR MAX SEVERAL TIMES, THEY DID VARIOUS REPAIRS, NEW BRAKES AND ALIGNMENT. THEN I LOOKED ONLINE AND SAW THAT THIS CAR HAS TWO RECALLS. I BROUGHT THE CAR TO TOYOTA OF DEERFIELD BEACH FLORIDA AND WAS TOLD BY THE MECHANIC THAT THIS PARTICULAR MODEL WAS NOT ON RECALL. I CONTINUED TO DRIVE THIS CAR BUT THE STEERING IS VERY LOOSE AND THE WHEEL DO NOT LINE UP PROPERLY. I CALLED TOYOTA USA AND THEY TOLD ME THAT THIS CAR IS ON RECALL TO BRING IT BACK TO THE DEALER. I BROUGHT IT BACK TO TOYOTA OF DEER BEACH AND WAS TOLD BY THE MANGER [XXX], THAT THEY HAD ALREADY INSPECTED THE CAR AND ANY FURTHER INSPECTION WOULD COST ME MONEY. I CALLED TOYOTA USA BACK, WHILE STILL AT THE DEALER AND HAD THEN TALK TO [XXX] BUT THIS DID NOT HELP. HE REFUSED TO INSPECT THE CAR OR OFFER ANY REMEDY. HE SAID THAT I COULD PAY $89.00 FOR AN ALIGNMENT. I WENT HOME AND CALLED TOYOTA USA AGAIN. THEN THEY TOLD ME THAT THE CAR WAS INSPECTED IN MAY 2013 BEFORE I OWNED IT. I ASKED, WHAT WAS THE OUT COME OF THE INSPECTION. THEY COULD NOT ANSWER, MERELY STATED THAT I WILL BE CONTACTED BY THEM AND THAT THERE ARE NOT PARTS AVAILABLE FOR THE RECALL. ONE OF THE RECALLS CONCERNS THE REAR SUSPENSION, ETC.THAT THEY CAN WEAR OUT AND MAY CAUSE DAMAGE. THE OTHER IS THE COMPUTER SYSTEM THAT NEEDS TO BE REPROGRAMMED SO THAT THE DRIVER DOESN'T STEP ON THE GAS INSTEAD OF THE BREAKS. CAMPAIGN #13V383000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Aug 8, 2013
I BROUGHT MY 2009 TOYOTA RAV 4 INTO THE ROMANO TOYOTA (6400 BASILE ROWE EAST SYRACUSE, NY 13057) SERVICE DEPARTMENT AFTER RECEIVING A RECALL NOTICE FOR POSSIBLE RUSTING IN THE REAR SUSPENSION BAR. THE SERVICE DEPARTMENT ASSURED ME THAT THEY HAD THOROUGHLY CHECKED THE RECALLED PART, AND EVERYTHING WAS FINE. 5 MONTHS LATER, I WAS DRIVING 55 MPH ON A 3-LANE HIGHWAY, AND I SUDDENLY LOST CONTROL OF MY CAR. WHEN I WAS ABLE TO LOOK AT MY CAR, THE REAR PASSENGER TIRE WAS HANGING AT A 45 DEGREE ANGLE TO THE CAR. AN INDEPENDENT AUTO BODY SHOP CONFIRMED THAT THE REAR SUSPENSION BAR (THE PART THAT WAS RECALLED, AND THAT TOYOTA ASSURED ME WAS PERFECTLY FINE 5 MONTHS BEFORE), HAD COMPLETELY RUSTED THROUGH. ROMANO TOYOTA REFUSED TO DISCUSS THE PROBLEM WITH US, AND SIMPLY REPEATED THAT "IF THEY LOOKED AT THE PART, THEN IT WAS FINE." WHILE TOYOTA CORPORATE CONFIRMED THE FINDINGS OF THE INDEPENDENT AUTO BODY SHOP AND REIMBURSED US FOR THE COSTS OF REPAIR, AS FAR AS I'M AWARE, TOYOTA HAS NOT TAKEN ANY STEPS TO ENSURE THAT THIS TERRIFYING (AND POTENTIALLY DEADLY) EXPERIENCE DOES NOT HAPPEN TO ANOTHER DRIVER. *TR