2010 Toyota RAV4
Problems, recalls and owner-reported issues
Suspension is the leading concern among 400 owner complaints filed for this model year. This is the 7th highest complaint count among 26 RAV4 model years with reports.
Of the 2010 reports, 57 involved a crash and 3 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Suspension, rearAug 12, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V-383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V-383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.
Campaign 16V596000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Seat belts, rear/otherFeb 19, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2012 RAV4 vehicles manufactured July 28, 2005, to December 19, 2012, and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the event of a frontal collision, the rear seat belts for the outboard seats may be cut by the seat cushion frame.
A cut seat belt may not properly restrain the seat occupant, increasing their risk of injury in a crash.
Toyota will notify owners, and dealers will install a protector over both rear seat cushion frames, free of charge. The recall began on June 24, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0F.
Campaign 16V096000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Visibility/wiperSep 18, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2009-2012 RAV4 vehicles manufactured October 27, 2008, to December 19, 2012 and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the affected vehicles, water may drip onto the joint that connects the wiper linkage to the wiper motor.
Over time, the dripping water may cause corrosion and wear at the joint, potentially resulting in the separation of the wiper linkage. Once this occurs, the wipers would not function, reducing driver visibility and increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the water diverter channel. In addition, a new wiper linkage with a wiper motor crank arm will be installed. The wiper linkage will have a protective cover over the wiper linkage joint to minimize water splash and a retainer ring to prevent the wiper arm from separating from the wiper motor. The recall began on November 7, 2016. Owners may contact Toyota's customer service number at 1-800-331-4331.
Campaign 15V577000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Suspension, rearAug 28, 2013
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V-373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.
Campaign 13V383000 on NHTSA.gov
Equipment, other, labelsApr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V123000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Suspension, rearAug 2, 2012
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1-800-331-4331 or Lexus at 1-800-255-3987.
Campaign 12V373000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 24, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 LEXUS LX570, 2003 THROUGH 2009 TOYOTA 4RUNNER, AND 2006 THROUGH 2010 RAV4 VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
THE REMEDY IS NOW AVAILABLE. THE SAFETY RECALL BEGAN EARLY APRIL 2011. THE REMEDY WILL INVOLVE MODIFICATION OR REPLACEMENT OF THE ACCELERATOR PEDAL AND REPLACEMENT OF ANY TOYOTA ALL-WEATHER FLOOR MAT. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
Campaign 11V113000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 AVALON, MODEL YEAR 2007-2010 CAMRY, MODEL YEAR 2009-2010 COROLLA, COROLLA MATRIX, RAV4, MODEL YEAR 2010 HIGHLANDER, MODEL YEAR 2008-2010 SEQUOIA, AND MODEL YEAR 2007-2010 TUNDRA VEHICLES. DUE TO THE MANNER IN WHICH THE FRICTION LEVER INTERACTS WITH THE SLIDING SURFACE OF THE ACCELERATOR PEDAL INSIDE THE PEDAL SENSOR ASSEMBLY, THE SLIDING SURFACE OF THE LEVER MAY BECOME SMOOTH DURING VEHICLE OPERATION. IN THIS CONDITION, IF CONDENSATION OCCURS ON THE SURFACE, AS MAY OCCUR FROM HEATER OPERATION (WITHOUT A/C) WHEN THE PEDAL ASSEMBLY IS COLD, THE FRICTION WHEN THE ACCELERATOR PEDAL IS OPERATED MAY INCREASE, WHICH MAY RESULT IN THE ACCELERATOR PEDAL BECOMING HARDER TO DEPRESS, SLOWER TO RETURN, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION.
THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V017000 on NHTSA.gov
Representative owner complaints: other or unspecified
37 reports, newest first. Show all
Other or unspecified, Jun 13, 2014
RECALL ~ NO PARTS WILL BE AVAILABLE FOR WEEKS HELLO, I RECEIVED NOTICE OF A RECALL FROM TOYOTA TWO WEEKS AGO. WHEN ATTEMPTING TO GET IT FIXED WITHIN A 51 MILE RADIUS ON JUNE 13, I WAS TOLD BY THREE DEALERS THAT TOYOTA DOES NOT HAVE THE PARTS AVAILABLE. NONE OF THE ESTABLISHMENTS ARE ABLE TO REPAIR THE VEHICLES BECAUSE TOYOTA IS VERY SLOW IN SUPPLYING THE PARTS. I WOULD IMAGINE THAT THEY ARE STILL MAKING NEW CARS AND WOULD ACTUALLY HAVE THE PARTS AVAILABLE. CAN THIS PLEASE BE ADDRESSED. THIS IS MY ONLY VEHICLE AND IT NEEDS TO SAFE TO DRIVE. THANK YOU FOR ALL THAT YOU DO TO ASSIST CONSUMERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/6/2014 *JS
Other or unspecified, Jun 10, 2014
WE HAVE RECEIVED 3 RECALL NOTICES FOR ISSUE(S) WITH OUR 2010 RAV 4 GOING BACK TO AT LEAST OCTOBER 2012 ALL PERTAINING TO THE SAME ISSUE. SEVERAL WEEKS AGO WE RECEIVED THE LAST ONE. CALLED OUR LOCAL TOYOTA DEALER AND SET AN APPOINTMENT TO HAVE IT FIXED. APPT. WAS SET FOR JULY 2, 2014 AS THEY INDICATED THEY HAD A NUMBER TO FIX AND THAT WAS THE EARLIEST DATE. AT THAT TIME I WAS ASSURED THAT THE PARTS WERE ALL IN AND THERE WOULD BE NO PROBLEMS EXCEPT THAT IT WAS AN ALL DAY ISSUE AND WOULD HAVE TO LEAVE THE VEHICLE. ON SAT. JUNE 7, 2014 I WAS CALLED BY THE DEALER AND THEY INDICATED THAT THEY WOULD HAVE TO CANCEL THAT PORTION OF THE APPT. AS THEY HAD NO MORE PARTS AND COULD NOT SEEM TO BE ABLE TO GET ANY MORE AND WERE NOT SURE IF / WHEN THEY WOULD BE GETTING MORE. THIS IS UNACCEPTABLE>. *TR
Other or unspecified, Feb 9, 2011
ACCELERATED PROBLEM: I WAS ON MY WAY HOME FROM HAVING MAINTANCE WORK COMPLETED ON CAR. MY FIRST THOUGHT WAS THAT TOYOTA HAD DONE SOME THING THAT CREATED THIS PROBLEM. I WAS COASTING AND BRAKING COMING UP TO STOP LIGHT, WHICH WAS RED, I WAS GOING ABOUT 1-2 MILES PER HOUR, WHEN RPM'S WENT VERY HIGH. COULD NOT STOP CAR WITH ONE FOOT ON BRAKE, NEEDED TO USE BOTH FEET ON BRAKE PEDDLE TO GET CONTROL OF CAR, ALMOST HIT CAR IN FRONT OF ME. I WAS ABLE TO STOP CAR APPRX 1-2 FEET FROM CAR IN FRONT OF ME. BRAKES OR TIRES WERE MAKING VERY LOUD NOISE. MY WIFE SAID THAT TACT WAS STRAIGHT UP, WHICH IS IN THE AREA OF 7-8 THOUSAND RPM'S. MOTOR WAS VERY LOUD. ONCE I HAD CONTROL OF CAR I PUT THE CAR IN NEUTRAL AND CAR WAS STILL ROARING, I TURNED THE MOTOR OF. WHEN LIGHT TURNED GREEN AND CARS IN FRONT OF ME PULLED AWAY, I AGAIN STARTED MY CAR UP AND APPEARED TO RUNNING NORMAL. THE ONLY THING THAT I SAW WAS DIFFERENT WAS A SYMBOL CAME ON DASH BOARD, IN BOTTOM RIGHT SIDE. IT WAS IN YELLOW WITH A CAR AND WAVY TIRE TRACKS WHICH I WAS TOLD WAS THE ABS SYSTEM. THIS LIGHT STAYED ON FOR SEVERAL MINUTES AND WENT OUT. ON 01/17/2011, I TOOK THE CAR BACK TO TOYOTA OF LAKE CITY AND THEY SAID THAT EVERYTHING CHECKED OUT AND COULD NOT FIND ANY PROBLEM WITH CAR AND COULD NOT GET TO DUPLICATE AGAIN. I WAS TOLD THAT I COULD TAKE CAR HOME, BUT FOUND OUT LATER THAT ACCORDING TO TOYOTA RULES, I SHOULD NOT HAVE BEEN ABLE TO DRIVE CAR HOME. TECH WAS TRYING TO GET A HOLD OF TOYOTA HEAD QTRS, BUT I FOUND OUT LATER, TOYOTA HEAD QTRS WAS CLOSED. NOT HAPPY WITH THIS AND ASKED FOR FURTHER TESTS. I BROUGHT THE CAR BACK AGAIN ON 01/26/2011 AND WAS TOLD THAT FIELD TECHNICIAN RAN FURTHER TESTS ON CAR, TOYOTA HAD THE CAR FOR 2 DAYS. I WAS TOLD THAT EVERYTHING CHECKED OUT AND NOTHING FURTHER COULD BE DONE. THEY NEEDED THE CAR TO ACCELERATE AGAIN, WHILE TOYOTA HAD THE CAR TO DETERMINE WHAT WENT WRONG.
Other or unspecified, Dec 22, 2010
THE 2010 RAV4 ROLLS BACKWARDS WHILE IN DRIVE. I FIRST NOTICED THIS WHILE STOPPED A RED LIGHT IN TRAFFIC. I TOOK MY FOOT OFF THE BRAKE AND THE CAR PROCEEDED TO ROLL BACKWARDS AND DID NOT STOP UNTIL I APPLIED BRAKE PRESSURE. I'VE ALSO EXPERIENCED THIS WHILE STOPPED TO REMOVE MY MAIL FROM MY MAIL BOX AND THE CAR ROLLED BACKWARDS INTO THE ROADWAY WHILE IN DRIVE. IT HAPPENED AGAIN WHEN I WAS IN MY DRIVEWAY THE CAR WHILE IN DRIVE ROLLS BACKWARDS, FREELY, WITH NO SIGN OF STOPPING UNTIL I APPLY BRAKE PRESSURE. THIS IS EXTREMELY DANGEROUS AND UNEXPECTED WHEN IT HAPPENS. MY TOYOTA DEALERSHIP CLAIMS THIS IS NORMAL FOR THIS CAR. FRANKLY, I DON'T FEEL SAFE IN THE CAR. THANKFULLY, NO ONE HAS BEEN INJURED WHEN THIS HAPPENS. I'M NOT SURE IF THE FAILED COMPONENT IS THE DRIVE TRAIN, THE TRANSMISSION OR THE HYDRAULICS. THIS REALLY NEEDS TO BE LOOKED INTO BY SOMEONE BEFORE ANYONE IS KILLED OR INJURED.
Other or unspecified, Jun 9, 2010
2010 TOYOTA RAV4. CONSUMER WRITES IN REGARDS TO HIS ONGOING PROBLEM WITH VEHICLE RELATED TO UNINTENDED ACCELERATION*TGW NOTE: LETTER FROM SENATOR JACK REED BUT WAS NOT RECEIVED IN THE FORM OF A CONTROLLED CONGRESSIONAL *TGW THE CONSUMER DID NOT EXPERIENCE ANY FAILURE. HE WOULD LIKE TO RETURN HIS VEHICLE DUE TO THE RECENT NEWS REPORTS REGARDING THE SUDDEN ACCELERATION IN WHICH HE DOES NOT FEEL SAFE DRIVING THE VEHICLE.*JB UPDATED 08/30/11.8JB
Other or unspecified, May 7, 2010
LETTER FROM SENATOR LIEBERMAN ON BEHALF OF CONSTITUENT RE EVENT DATA RECORDER IN HIS 2010 TOYOTA RAV-4 (DOT/I#2020-1101 *TGW THE CONSUMER STATED HE WOULD LIKE THE EVENT DATA RECORDER REMOVED FROM HIS VEHICLE.
Other or unspecified, Apr 15, 2010
2010 TOYOTA RAV4. CONSUMER REQUESTS MEDIATION. CONSUMER HAS NOT HAD A FAVORABLE RESPONSE FROM TOYOTA. *TGW THE CONSUMER STATED HE PURCHASED THE VEHICLE HOURS BEFORE A RECALL WAS ANNOUNCED TO THE PUBLIC. THE CONSUMER STATED HE PURCHASED THE VEHICLE WITHOUT BEING INFORMED OF MATERIAL INFORMATION THAT WAS SOLELY IN TOYOTA'S POSSESSION WHICH THEY FAILED TO DISCLOSE. THE CONSUMER WAS INFORMED HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER LEARNED THAT THERE WERE PROBLEMS WITH THE MAKE AND MODEL OF HIS VEHICLE. *JB UPDATED 06/01/10.*JB
Other or unspecified, Apr 5, 2010
S10 APPROPRIATE HANDLING RE REMOVAL OF THE EVENT RECORDER IN OWNER'S 2010 TOYOTA RAV-4. *KB THE CONSUMER STATED TOYOTA RESPONDED TO THE ATTORNEY GENERAL OFFICE BY WRITING IN A LETTER THAT THE EVENT DATA RECORDER WAS TIED IN WITH THE AIR BAGS AND COULD NOT BE REMOVED. *JB
Power train, Other or unspecified, Mar 31, 2010
TO WHOM CONCERN HI, MY NAME IS [XXX]. I HAVE A DISCONCERTING AND DISAPPOINTING STORY TO TELL ABOUT BUYING A NEW TOYOTA. MY FRIEND PURCHASED A 2010 TOYOTA RAV4 5-DOOR 4X2 SUV LTD ON 3/20/2010 AND ON 3/27/2010 THE VEHICLE FAILED. THE CAR HESITATED TO ADVANCE AND AFTER 2 OR 3 MORE TRIES DID NOT RESPONDED AT ALL. SO MY FRIEND CALLED THE DEALER TO HAVE THE DEALER PICK UP THE CAR. SHE WAS INTERESTED IN KNOWING WHAT WAS WRONG WITH HER NEW CAR. THE CAR WAS PICKED UP THE SAME DAY 3/27/2010. ON MARCH 29, SHE CALLED THE DEALER TO FIND OUT ABOUT HER NEW CAR?S PROBLEM, AND THE SALESMAN ([XXX] ) TOLD HER THEY DO NOT KNOW WHAT THE PROBLEM WAS, BUT [XXX] SAID, ?THE CAR NEEDS A NEW ENGINE?. SHE LOVES THE RAV4 AND WAS CONVINCED TO ASK FOR ANOTHER RAV4, SAME MODEL, SAME PRICE; JUST ANOTHER RAV4?? SOUNDS FAIR, SOUNDS EASY, FOR HER. NOW, MY FRIEND HAS NO CHOICE BUT TO ASK FOR NO LESS THAN HER MONEY BACK. HER EXPERIENCED HAS OPENED MY EYES TO THE WAY THAT THE TOYOTA DEALERSHIP TAKES ADVANTAGE OF THEIR CUSTOMERS. MORE PEOPLE WILL KNOW ABOUT THIS STORY AND I KNOW THAT IS ONLY ONE OF MANY STORIES YOU HEAR, BUT I HOPE YOU WILL LEARN A LESSON FROM THIS STORY. CUSTOMER SERVICE CAN EITHER HELP OR HINDER YOUR BUSINESS AND IN THIS CASE BAD CUSTOMER SERVICE TURNED AWAY A LOYAL TOYOTA CUSTOMER WHO WANTED NOTHING LESS BUT TO DRIVE HER BRAND NEW RAV4. MIKE CALVERT TOYOTA [XXX] BUSINESS DEVELOPMENT MANAGER 2333 SOUTH LOOP WEST HOUSTON TX 77054 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Other or unspecified, Mar 5, 2010
2010 TOYOTA RAV 4. CONSUMER REQUEST BRAKE OVERRIDE SYSTEM IN THE RECALLED VEHICLES. *TGW THE CONSUMER BELIEVED THE SUDDEN ACCELERATION PROBLEM WAS DUE TO ELECTRONICS. *JB
Other or unspecified, Feb 26, 2010
2010 TOYOTA RAV4 GAS PEDAL RECALL*CW THE CONSUMER WANTED TO KNOW IF THE CTS PEDALS ARE THE ONLY PEDALS INVOLVED IN THE RECALL, OR ARE THERE OTHERS SUCH AS THE DENSO PEDALS? UPDATED 03/05/10
Equipment, Other or unspecified, Feb 7, 2010
I HAVE A VIBRATION WHEN GOING BETWEEN 62-70MPH. HAVE NO IDEA FROM WHAT HAVE TAKEN IT TO THE DEALER, THEY BALANCED THE TIRES, WE HAD A PRIVATE TIRE DEALER CHECK THE BALANCE, STILL THERE. THE OWNER OF OUR DEALERSHIP CALLED AND SAID SHE TEST DROVE TWO OTHER ONES, SAME MODEL AS OURS AND THEY DO IT TOO. IN FACT SHE SAID ONE VIBRATES WORSE THAN OURS. WE ARE BEING TOLD THIS IS NORMAL, BUT WE KNOW, THAT NO VIBRATION IS NORMAL. *TW