2009 Toyota Tacoma
Problems, recalls and owner-reported issues
Suspension is the leading concern among 519 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Tacoma model years with reports.
Of the 2009 reports, 25 involved a crash and 18 involved a fire. 2 people were injured.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Suspension, rear, springs, leaf spring assembly, leafSep 29, 2014
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2005-2011 Toyota Tacoma Pre-Runner and 4x4 vehicles manufactured September 14, 2009, to October 11, 2010. In the affected vehicles, one of the leaf springs may fracture due to stress or corrosion. While being driven, the broken leaf could move out of position and contact surrounding components including the fuel tank, possibly puncturing the tank and causing a fuel leak.
If the fuel tank leaks fuel from being punctured, there is an increased risk of a fire.
Toyota will notify owners and dealers will install new rear leaf spring assemblies. The recall began on January 29, 2016. Owners may contact Toyota customer service at 1-800-331-4331.
Campaign 14V604000 on NHTSA.gov
Equipment, other, labelsAug 4, 2014
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2014 FJ Cruiser and Tacoma vehicles equipped with accessory wheels and tires installed by Toyota or dealers prior to the vehicle's first sale. The affected vehicles may list incorrect spare tire size and/or cold tire inflation information on the tire placard. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard No. 110, "Tire Selection and Rims for Passenger Cars."
If the spare tire is inflated to the incorrect pressure provided on the placard, tire failure may occur while it is being driven on, increasing the risk of a crash.
For the involved vehicles, overlay stickers to correct the tire placard will either be mailed to owners or provided to dealers for placement over the incorrect information on the placard. The recall is expected to begin in September 2014. Owners may contact Toyota customer service at 1-800-331-4331.
Campaign 14V475000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleApr 9, 2014
Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.
If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.
Campaign 14V168000 on NHTSA.gov
Seat beltsAug 7, 2013
Toyota is recalling certain model year 2005-2010 Tacoma Access Cab vehicles manufactured September 14, 2004, through March 29, 2010; and model year 2011 Tacoma Access Cab vehicles manufactured July 1, 2010, through September 7, 2011. If the access doors are repeatedly and forcefully closed, the screws that attach the seat belt pre-tensioner to the seat belt retractor can loosen over time. If the screws loosen completely, the seat belt pre-tensioner and the retractor spring cover could detach from the seat belt retractor.
If the seat belt pre-tensioner detaches from the seat belt assembly, the seat belt pre-tensioner will not perform as designed, increasing the risk of injury in a severe crash.
Toyota will notify owners, and dealers will inspect the seat belt assemblies. Based on the inspection, the seat belt assembly will be replaced or new pre-tensioner screws will be installed with thread-locking sealant and a retractor spring cover with stopper ribs to prevent loosening of the screws. These services will be provided at no cost to the owner. The recall began during February 2014. Owners may contact Toyota at 1-800-331-4331.
Campaign 13V337000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Air bags, frontalMar 7, 2012
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2009 TACOMA VEHICLES, MANUFACTURED FROM SEPTEMBER 14, 2004, THROUGH AUGUST 29, 2008. OVER TIME, STEERING WHEEL VIBRATION MAY DAMAGE THE SPIRAL CABLE ASSEMBLY (CLOCKSPRING) THAT POWERS THE DRIVERS AIR BAG MODULE. IF DAMAGE OCCURS, THE AIR BAG WARNING LAMP WILL ILLUMINATE AND THE AIR BAG MAY BECOME DEACTIVATED.
IN THE EVENT OF A CRASH, THE DRIVERS SIDE AIR BAG MAY NOT DEPLOY, INCREASING THE RISK OF PERSONAL INJURY.
TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE SPIRAL CABLE ASSEMBLY, FREE OF CHARGE. AN INTERIM LETTER IS EXPECTED TO BE MAILED TO OWNERS DURING APRIL 2012. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 12V092000 on NHTSA.gov
Tires, pressure monitoring and regulating systemsMar 4, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 FJ CRUISER, LAND CRUISER, TACOMA, SEQUOIA AND TUNDRA VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 138, "TIRE PRESSURE MONITORING SYSTEM (TPMS)." WHEN FACTORY-INSTALLED WHEELS AND TIRES WERE REPLACED WITH TOYOTA AUTHORIZED ACCESSORY WHEELS AND LT TIRES PRIOR TO FIRST SALE, THE TIRE PRESSURE MONITORING SYSTEMS WERE NOT RE-CALIBRATED CORRECTLY AND THEREFORE DO NOT START ILLUMINATING THE LOW TIRE PRESSURE WARNING TELLTALE AT THE REQUIRED MINIMUM ACTIVATION PRESSURE.
FAILURE TO WARN OF TIRE DEFLATIONS IS A NON-COMPLIANCE WITH FMVSS 138 AND COULD LEAD TO TIRE FAILURE INCREASING THE RISK OF A CRASH.
FOR THE LAND CRUISER, SEQUOIA, TACOMA AND TUNDRA VEHICLES, THE DEALER WILL RE-CALIBRATE THE TIRE PRESSURE MONITORING SYSTEM ON AFFECTED VEHICLES AND INSTALL AN UPDATED TIRE AND LOADING INFORMATION LABEL AT NO CHARGE. FOR THE FJ CRUISER VEHICLES, THE TPMS CANNOT BE RESET SO THE ELECTRONIC CONTROL UNIT (ECU) FOR THE TPMS WILL BE REPLACED. TOYOTA IS CURRENTLY DEVELOPING THE REMEDY ECU. IF AN OWNER IS NOT CERTAIN WHETHER HIS OR HER VEHICLE IS EQUIPPED WITH THESE ACCESSORIES, PLEASE CONTACT ANY TOYOTA DEALER FOR AN INSPECTION AT NO CHARGE. THE SAFETY RECALL BEGAN ON MARCH 31, 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 11V148000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalOct 5, 2009
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
TOYOTA FILED AN AMENDED DEFECT REPORT ON NOVEMBER 25, 2009, STATING THAT DEALERS WILL MODIFY THE ACCELERATOR PEDAL AND, ON CERTAIN VEHICLES, ALTER THE SHAPE OF THE FLOOR SURFACE UNDER THE PEDAL. THESE CHANGES ADDRESS THE RISK OF PEDAL ENTRAPMENT DUE TO INTERFERENCE WITH THE FLOOR MAT. REDESIGNED ACCELERATOR PEDALS WILL BECOME AVAILABLE BEGINNING IN APRIL 2010 AND DEALERS WILL REPLACE ANY MODIFIED PEDAL WITH THE NEW PEDAL IF DESIRED. ALSO, DEALERS WILL REPLACE ANY GENUINE TOYOTA OR LEXUS ALL-WEATHER FLOOR MATS WITH REDESIGNED ALL-WEATHER MATS, OR REPURCHASE THE PREVIOUS MATS FROM OWNERS WHO DO NOT WANT THE NEW ONES. ADDITIONALLY, SOFTWARE MODIFICATIONS WILL BE INSTALLED ON CAMRY, AVALON AND LEXUS ES 350, IS 350 AND IS 250 MODELS THAT WILL ENSURE THAT THE BRAKE OVERRIDES THE ACCELERATOR IN THE EVENT BOTH BRAKE AND ACCELERATOR PEDALS ARE APPLIED. TOYOTA WILL BEGIN MAILING LETTERS TO OWNERS ON DECEMBER 31, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331, LEXUS AT 1-800-255-3987.
Campaign 09V388000 on NHTSA.gov
Equipment, other, labelsJun 15, 2009
TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."
INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.
TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.
Campaign 09V223000 on NHTSA.gov
Representative owner complaints
519 reports, newest first.
Steering, Suspension, Power train, Aug 8, 2023
ODI #11516361 I bought this 2009 Toyota Tacoma with 20,990 miles on it on 11/22/2019. Then the pandemic hit the USA and the truck sat for many months. Then in April 2023 I brought the truck in for repairs and the mechanic told me the frame was rusted real bad and that the recall was past the deadline. I brought it to Toyota of Watertown Dealership on 4/07/2023 with 33,348 miles on it and they said there was nothing they could do because the truck was over the 12 years of manufacturing recall date. My truck was manufactured on 8/20/2009, so my recall ended on 8/20/2021. I owned the truck for 19 months during the recall and I never received a recall notice from Toyota. If I had known I would have had it inspected before the 12 years were up and Toyota would have been responsible for the rusted out frame. Toyota is negligent and liable for not informing me of the recall. Now I am stuck with a rusted out dangerous vehicle.
Air bags, Jun 26, 2023
My 2009 Toyota Tacoma is experiencing the same technical problems as recall 14V168000 and 12V092000. I call Toyota headquarters and they refused to examine my vehicle without paying the diagnostic fee even though my vehicle is exhibiting the exact same issue Toyota is recalling the truck. A mechanic examined the truck and stated the airbag is not active and will not deploy and advised to reach out to Toyota to have them examine it. Even though my truck is not on the recall list however it is exhibiting exactly what the recall is calling for and Toyota is failing to acknowledge it.
Structure, Jun 9, 2023
Significant amount of rust and rot on multiple structural points of the truck’s frame. This deterioration has advanced much quicker than anticipated, compromising the structural integrity and safety of the vehicle. The rust and rot have affected crucial components of the frame, including crossmembers and suspension mounting points. I have entered my vin # multiple times in the past years to the Toyota frame recall webpage but I am continually denied frame replacement. I feel that the extent of rust and the time frame in which it occurred should allow for a manufacturer replacement or compensation.
Structure, Apr 10, 2023
I purchased this vehicle on 12/16/2019 with 20,990 miles on it. Now the vehicle has 33,000 miles on it and I was told by an independent service station that I have a large hole in the frame. I brought the truck on 4/07/2023 to a Toyota dealer and they said the recall for a new frame expired 12 years after the vehicle was purchased. I called Toyota and they told me the same thing. I had know idea that these trucks had frame rust issues when I bought it. I read that Canada received a 3 year extension to 15 years on Tacoma 2009 trucks with mileage under 36,000, I have only 33,000 miles. Please help!
Steering, Mar 30, 2023, crash
excessive play in steering wheel
Suspension, Structure, Mar 24, 2023
Went for an inspection and entire frame is completely rotting out. Could have ben killed. Truck only has 65,000 miles on it because it was previously owned by my 80 year old grandfather. Toyota should have to fix everyone of these issues not just a certain time frame.
Structure, Mar 23, 2023
The contact owns a 2009 Toyota Tacoma. The contact stated that he noticed that the subframe was excessively rusted. The vehicle was taken to a local dealer for routine oil change and tire rotation services, and after the contact made the mechanic aware of the failure, he was informed that the vehicle could not be raised up on the lift because the subframe had excessive rust and would fracture. The contact was informed that the subframe needed to be replaced. The contact then made Toyota of Bedford (18151 Rockside Rd, Bedford, OH 44146) aware of the failure; however, the dealer declined to diagnose or repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 104,000.
Other or unspecified, Mar 20, 2023
In 2017, I participated in Toyotas frame recall where they determined that the frame didn’t need to be replaced and the dealership applied corrosion resistant undercoating. The frame has now developed a large 11inch visible crack and holes that will prevent it from passing state safety inspection. I contacted Toyota about the failure but they said they were unable to address it as this time due to the recall no longer being active and encouraged me to file a report with NHTSA
Vehicle speed control, Feb 7, 2023
The contact owns a 2009 Toyota Tacoma. The contact stated that she received notification of the NHTSA Campaign Number: 09V388000 (Vehicle Speed Control). The vehicle was taken to the dealer where the floor mats were replaced; however, the contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed and after the accelerator pedal was released, the brake pedal was depressed, and the accelerator pedal became stuck. The contact stated that the vehicle independently accelerated. The contact was able to depress the brake pedal to stop the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty and no further assistance provided. The failure mileage was approximately 94,000.
Air bags, Feb 3, 2023, crash
Vehicle was involved in an accident while starting to turn left onto a side street. The Tacoma was struck in both driver side doors by a 2005 Chevrolet Silverado K3000 driven by an 85 year old who either ran the stop sign or did not see her even though she was signaling and the truck had the option driving lights that are on all the time. The Tacomas doors were pushing in almost a foot and the truck was pushed sideways several feet. Tacoma driver injured her side and has a probable concussion. This Tacoma is equipped with side seat and side curtain airbags but neither deployed. The insurance claims adjuster stated that based on the damage, the airbags should have deployed.
Other or unspecified, Jan 16, 2023
I went to get my Tacoma inspected and it failed so to rust and corrosion of the frame. I was unaware that the frame recall was time sensitive and now my truck is in safe to drive because of the bad frame.
Suspension, Dec 6, 2022
frame and leaf spring rusting badly. if the frame or leaf spring brakes while driving will cause accident and possible fire from hitting by fuel tank putting my life and the lives of others in truck as well as persons near truck. I had truck in for tire rotation in 8/2022 problem was reported. frame starting to rust badly will not be able to lift vehicle from the frame soon. no warning has been reported. vehicle has been recalled. No recall was sent to me about problem now the company will not fix
Structure, Nov 17, 2022
Went to get an undercoat application. Tech pointed out severe rust/rot on my truck frame, located on both front wheel control arm area. Vehicle was inspected by N.E. Undercoating, Plainfield Ct. No warnings. NEVER RECEIVED A FRAME RECALL NOTICE Contacted Toyota Corporation and they said "sorry, nothing we can do"
Other or unspecified, Oct 20, 2022
I brought in my 2009 Tacoma for a muffler replacement. The mechanic showed me the front right passenger side frame of the vehicle is rotting out.
Power train, Sep 22, 2022
The contact owns a 2009 Toyota Tacoma. The contact stated that while pulling into the driveway, the transmission suddenly disengaged causing the vehicle to stall. The contact turned off the vehicle and noticed that transmission fluid was leaking underneath the vehicle. The contact had the vehicle towed to a certified mechanic who diagnosed that the transmission line had rusted through causing the transmission failure. The transmission line was replaced; however, the forward gears remained inoperable. The contact was informed that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall for the failure. The approximate failure mileage was 65,000.
Structure, Jun 22, 2022
The contact owns a 2009 Toyota Tacoma. The contact stated while driving at an unknown speed, the vehicle started shaking abnormally. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the subframe needed to be replaced. The contact stated that she had received a recall in the past for the subframe however, the vehicle was not repaired. The dealer and manufacturer were notified of the failure but informed the contact that the recall had expired. The vehicle was not repaired. The failure mileage was approximately 95,000.
Structure, Other or unspecified, Apr 29, 2022
Never received notice for XX Warranty Enhancement Program and found out in March 2022 as vehicle cannot pass inspection due to rusty on frame. BRAND ENGAGEMENT ADVOCATE March 09, 2022 at 12:18 PM Dear [XXX], Thank you for contacting Toyota Motor Sales, U.S.A., Inc. regarding your frame concern in your 2009 Tacoma. We are sorry to learn you're experiencing a concern with your vehicle. We were able to further look into your frame concern and have verified your vehicle is beyond the parameters of the Warranty Enhancement Program for this concern. This warranty enhancement program was an extension of the vehicle's Basic Warranty. Primary coverage for this program expired on 01/31/19 and Secondary coverage for your vehicle expired 12 years after the date of first use: 06/30/20. Once the vehicle is outside of the program parameters, the cost of repairs becomes the owner’s responsibility, as the component is now outside of all factory coverage. We have also verified that one letter was sent to you at the mailing address we have on file. The remedy letter for the XX Warranty Enhancement Program was sent on 11/08/2018. We hope this provides clarity to your inquiry. Your comment has been documented at our National Headquarters under your case number. If we can be of further assistance, please feel free to contact us. Sincerely, [XXX] Toyota Brand Engagement Center INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Suspension, Other or unspecified, Mar 14, 2022
The chassis of my truck is rusting through. I took it to the dealership and was told that the recall for the vehicle chassis expired in 2019. I told them I was not aware of the recall. They then told me the recall was extended until 2021. I told them I brought the vehicle in for a recall repair in 2020 and asked that they check for all recalled repairs. They said they couldn't help me and directed me to the manufacturer. I called Toyota and they claimed that I was ineligible for a recall. Every repair shop I've gone to told me that this is a very common defect with Toyota and everyone gets it resolved through recall. Please assist me.
Structure, Feb 24, 2022
Severe rusting and corrosion of chassis/under body, body and frame of truck.
Structure, Feb 3, 2022
The contact owns a 2009 Toyota Tacoma. The contact stated while driving approximately 60 MPH, the tire hit the wheel well and the frame was ripped apart. The dealer sent a technician to the contact’s home to inspect the vehicle. The contact was informed that the sub frame needed to be replaced however, the vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer informed the contact that the vehicle was out of warranty. The failure mileage was approximately 250,000.
Structure, Jan 26, 2022
The contact owns a 2009 Toyota Tacoma. The contact stated that while the vehicle was at an independent mechanic for routine maintenance, the mechanic informed him that there was a hole in the sub-frame and that the sub-frame was severely corroded. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. Additionally, the extended warranty had expired. The vehicle had previously been serviced in 2017 when the dealer applied an undercoating to the subframe. The failure mileage was 65,136.
Structure, Other or unspecified, Dec 6, 2021
I own a '09 Toyota Tacoma (VIN: [XXX]) that I purchased 5/15/18 from Long Subaru, Webster Ma. On 9/1/21 we noticed a rot hole in the frame. We then learned there was a recall/warranty extension on rotted '09 Tacoma frames. On 9/2/21 we brought the truck to Toyota of Nashua, NH. We were told the warranty extension expired in May and the frame would not be covered. We were sent on our way as if this vehicle is safe to drive. I brought the vehicle to a mechanic to see if he could weld a plate over the hole. He said the frame was so rotted and nothing to weld it to. He also detected movement in the frame due to all the rot. He said it was unsafe to drive. On 9/23 I called Toyota corporate customer service to understand why I was never notified. They said they sent notification to the previous owner, then tried to backtrack and say they also sent it to me. Several days later we learned from a Toyota dealership employee (off the record) that the notification was never sent to us and only sent to the previous owner . Their failure to notify us of a safety recall (which some articles state was masked as a warranty extension) has put us at risk. This rot didn't happen over the summer! They need another recall to save lives before someone gets injured! 10/19/21 I called Toyota customer service again. I tried to get this issue escalated to a supervisor. They put me on hold. After 1 hour I hung up. 10/19/21 I filed a claim with the Massachusetts AG. They pointed me in your direction I am so baffled how this vehicle passed yearly inspections. During Mass inspections we don’t pass vehicles with dark tinted windows, lift kits that are too high, aftermarket headlights/brake light, yet, we pass a vehicle with a rotted frame that had a recall on it and a class action lawsuit. There are so many failure points here. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Seat belts, Oct 14, 2021
I had my mechanic take the passenger door panel off to investigate a rattle in the door. What he found was the seat belt anchor bolt for the front passenger had come loose and was rattling around inside the access door ( a rear door where the front passenger seatbelt is mounted). This is a serious safety problem as the seatbelt would not have worked properly in an accident, not being properly bolted/anchored to the vehicle. My mechanic stated he has never seen a bolt like this come loose before, usually they are so tight they are very difficult to remove. I have never received a recall notice for this problem and have always taken this vehicle in for all recalls. I am really upset as I now see Toyota has an informal recall for this problem, yet I had to pay a mechanic to fix it. The consumer did have the recall repair performed.
Suspension, Oct 12, 2021
The contact owns a 2009 Toyota Tacoma. The contact stated while the vehicle was at a local dealer they informed the contact that their vehicle frame was rusted and needed to be replaced. Upon investigation, the contact associated the failure with, NHTSA Campaign Number: 14V604000 (SUSPENSION) however the VIN was not included. The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximately 75,000.
Structure, Aug 19, 2021
The vehicle has an excessive frame rotten. The car was inspected by Toyota dealer confirming the issue. The issue appeared the first week of August 2021.