2002 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 711 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Jetta model years with reports.
Of the 2002 reports, 32 involved a crash and 71 involved a fire. 75 people were injured and 10 people died.
What owners report most often
Recalls and investigations
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 29, 2007
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Campaign 07E023000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2007
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 07V063000 on NHTSA.gov
Exterior lighting, brake lights, switchMay 24, 2006
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC OR MANUAL TRANSMISSIONS AND CRUISE CONTROLS, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING SAFETY RECALLS 03V-265 OR 04V-096.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 27, 2006. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 06V183000 on NHTSA.gov
Exterior lighting, hazard flashing warning lights, switchDec 16, 2004
ON CERTAIN PASSENGER VEHICLES, THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME BECAUSE OF DISTORTION AND MATERIAL TRANSFER OF THE CONTACTS OF CERTAIN HAZARD SWITCH RELAYS WHICH OCCURS DUE TO SUBSTANTIALLY INCREASED ELECTRICAL CURRENT LOAD FROM HIGHER WATTAGE TURN SIGNAL BULBS.
THIS MAY RESULT IN INTERMITTENT OR INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION.
DEALERS WILL REPLACE THE HAZARD FLASHER SWITCH/RELAY KIT. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V584000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2004
ON CERTAIN PASSENGER VEHICLES, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION.
IF THIS HAPPENS, THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR COME ON AND STAY ON, EVEN THOUGH THE VEHICLE IS PARKED.
THIS RECALL HAS BEEN SUPERCEDED BY 06V-183. OWNERS WHO HAVE HAD A REMEDY PERFORMED UNDER THIS RECALL SHOULD RETURN TO THEIR DEALER FOR THE REDESIGNED REMEDY. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V096000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipJan 31, 2002
ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).
THIS CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE ABS CONTROL UNIT. OWNER NOTIFICATION BEGAN MARCH 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 02V031000 on NHTSA.gov
Representative owner complaints
711 reports, newest first.
Tires, Jul 28, 2003
RICHARD GUNN WROTE TO GOODYEAR; I HAVE A 2002 VW JETTA THAT CAME STOCK WITH GOODYEAR EAGLE RSA TIRES,225/45R17 91H. AT 13,000 MILES ONE OF THE TIRES WENT FLAT BUT DID NOT APPEAR TO HAVE ANY NAILS OR HOLES IN IT WHEN I REMOVED IT, ALTHOUGH THESIDEWALL WAS SPLIT. I TOOK THE TIRE INTO THE CLEM TIRE COMPANY 7907 HIGHWAY 72, MADISON, AL 35758 , 256-837-9151. ONE TIRE WAS PUT ON ORDER AS THESE TIRES ARE AN UNUSUAL SIZE FOR THIS CAR. THE FOLLOWING DAY A SECOND TIRE WENT FLAT. AGAIN THERE WAS NO NAIL OR EXPLAINABLE CAUSE. A SECOND TIRE WAS ORDERED. WHEN THE TIRES CAME IN I WENT DOWN TO HAVE THEM INSTALLED. I ASKED THE SHOP TO LOOK AT THE FRONT TWO TIRES TO SEE THAT THEY WERE OK AS I HAD NOW BECOME SUSPICIOUS OF THESE TIRES. THE SHOP FOUND THE FRONT TWO TIRES WERE SPLIT OUT ON THE INSIDE SIDEWALLS AS WELL. THE SHOP CONTACTED GOODYEAR WHO WAS GOOD ENOUGH TO REPLACE ALL FOUR TIRES FREE AND ASKED TO SEND THE TIRES BACK FOR EVALUATION. THE TIRES THAT ARE BEING RETURNED ARE THE SAME AS WHAT WAS JUST PUT ON MY CAR AND FRANKLY I AM NOT ALL THAT WARM AND FUZZY THAT THEY ARE SAFE TO DRIVE ON. I WOULD LIKE TO SEE THE FAILURE ANALYSIS REPORT ON THE RETURNED TIRES, COMPLETE WITH CONCLUSION AS TO THE FAILURE MECHANISM. ALSO I WOULD LIKE TO KNOW WHAT THE CORRECTIVE ACTION IS TO VERIFY THAT THIS TIRE OR LOT HAS BEEN ISOLATED SO THAT OTHERS MIGHT NOT BE INJURED DUE TO DEFECTS IN THIS TIRE. I SUPPOSE I WAS FORTUNATE THAT I WAS NOT TRAVELING AT HIGH SPEED WHEN MY TIRES FAILED BUT OTHERS MIGHT NOT BE AS FORTUNATE. ADDITIONALLY I THINK THAT VOLKSWAGEN SHOULD BE INFORMED SO THAT THEY CAN MAKE THE CALL ON WHETHER TO NOTIFY THEIR CUSTOMERS OF THIS POTENTIAL ISSUE. I HAVE A COPY OF THE RECEIPT THAT HAS ALL OF THE DETAILS ON IT IF YOU WOULD LIKE ME TO FAX IT TO YOU A CAN DO SO.*AK
Air bags, Jul 28, 2003
WHILE DRIVING AT NORMAL SPEED, THE PASSENGER SIDE AND CURTAIN AIR BAG DEPLOYED OVER THE CONSUMER. DEALER NOTIFIED. *AK THE TWO RIGHT AIR BAGS DEPLOYED WITHOUT WARNING. *SCC *JB
Air bags, Jul 21, 2003
I OWN A 2002 VOLKWAGEN JETTA WHICH HAS SIDE IMPACT AIRBAGS. I HAVE A ONE MONTH OLD BABY WHICH SITS IN A REAR FACING CARSEAT BEHIND THE PASSENGER. I AM CONCERNED ABOUT THE SIDE IMPACT AIRBAGS HARMING MY CHILD IF I WERE IN A MOTOR VEHICLE ACCIDENT. I AM UNABLE TO PUT MY CHILD IN THE MIDDLE BACKSEAT POSITION BECAUSE THEN I DO NOT HAVE ENOUGH ROOM IN THE DRIVER SEAT TO DRIVE THE CAR. RIGHT NOW THE PASSENGER SEAT IS SO FAR UP DUE TO THE CARSEAT BEHIND IT THAT NO ONE IS ABLE TO EVEN SIT IN THIS SEAT. I HAVE CONTACTED VOLKSWAGEN AND THEY WERE UNABLE TO TELL ME EXACTLY HOW FAR OUT OR DOWN THE SIDE AIRBAGS GO WHEN INFLATED AND ALSO REFUSE TO TURN THE SIDE AIRBAG OFF.*AK
Engine and engine cooling, Jul 16, 2003
EXCESSIVE ENGINE OIL CONSUMPTION. HIS IS MY SECOND NEW JETTA THAT BURNS ENGINE OIL. THE CAR CONSUMES 1 QT OF OIL PER 2000 MI. TAKING INTO CONSIDERATION THIS CAR HAD 7 MILES WHEN I LEASE IT, AND I DRIVE UNDER NORMAL DRIVING CONDITIONS THIS ENGINE OIL CONSUMPTION, FOR ME, IS TOTALLY UNREASONABLE. IF I WOULD NOT REFILL THE ENGINE OIL BETWEEN OIL CHANGE INTERVALS (5000 MI), THE CAR WOULD CONSUME 55% OF ITS TOTAL ENGINE OIL, POSSIBLY BURNING ITS ENGINE. *AK
Engine and engine cooling, Electrical system, Structure, Jul 11, 2003
I PURCHASED THE 2002 1.8T VOLKSWAGEN JETTA ON 1/09/02. MY SERVICE RECORD BEGINS ON 1/23/02. FROM DAY ONE, I HAVE POINTED OUT THAT THIS CAR LEAKS/HAS WIND NOISE FROM DOORS/WINDOWS. SEALS WERE REPLACED ON DRIVERS SIDE DOORS ON 6/27/02. LEAKAGE/MOISTURE TO DATE, IS AN ISSUE. NOW THERE IS VISIBLE WATER DAMAGE AND MOLD GROWING ALONG DRIVERS SIDE. ISSUE- POOR QUALITY PRODUCT. DANGEROUS MOLD GROWING-HEALTH FACTOR! IGNITION COIL FAILURE TWICE! RADIO HAS BLOWN TWICE- FAULTY WIRING! CAR LUNGES WHEN STARTED OR HARD TO STOP ONCE RUNNING. MY SITUATION IS NOT "SPECIAL". THERE ARE MANY OTHERS THAT HAVE PURCHASED THIS PRODUCT AND HAVE THEIR SAFETY COMPROMISED. IGNITION COIL IS A SUPPOSE TO BE A RECALL, BUT ONLY WHEN THEY FAIL. VOLKSWAGEN OF AMERICA WILL NOT REPLACE UNTIL YOU ARE STRANDED! THIS IS A SEVERE SAFETY ISSUE. MOLD GROWING IN MY CAR IS A SEVERE SAFETY ISSUE.*AK
Air bags, Jul 8, 2003
CONSUMER STATES WHILE TRAVELING 60 MPH PASSENGER'S SIDE AIR BAG DEPLOYED WITHOUT ANY INDICATION. *AK
Air bags, Jul 8, 2003
WHILE DRIVING PASSENGER SIDE CURTAIN AIRBAG DEPLOYED PREMATURELY. VEHICLE WAS NOT IN AN ACCIDENT.*AK
Visibility, Jun 23, 2003
WINDOWS FALL OFF OF TRACK IN DOOR. GLASS FALLS COMPLETELY INSIDE THE DOOR. THIS HAPPENED WHILE I WAS DRIVING AND IS A MAJOR SAFETY HAZARD. I WAS ENTERING A 6 LANE HIGHWAY WHEN THIS HAPPENED. IT WAS MY DRIVER SIDE FRONT DOOR. MY HUSBAND HAS HAD THIS HAPPEN ON HIS JETTA AS WELL. WE DON'T RECOMMEND JETTA'S OR VW FOR THAT MATTER FOR ANYTHING. WE HAVEN'T EVEN OWNED OUR CARS FOR A YEAR AND WE PURCHASED THEM ON THE SAME DAY. THEY HAVE BEEN IN THE SHOP FOR REPAIRS BETWEEN THE BOTH OF THEM 6 TIMES! 3 EACH CAR! THIS IS RIDICULOUS FOR NEW CARS AND THE WINDOWS ARE NOT SAFE IF YOU ASK ME. ACCORDING TO VW TECHNICIANS, IT IS A KNOWN ISSUE, BUT WON'T BE REPLACED UNTIL THEY BREAK. THESE WINDOWS FALLING INSIDE THE DOOR LIKE THEY DO IS A HAZARD. IF YOU ARE DRIVING IN THE RAIN OR EVEN A NICE DAY, IT IS DISTRACTING AND NOT SAFE. *NLM
Engine and engine cooling, Jun 16, 2003
WHILE DRIVING AT ANY SPEED AND WITH NO WARNING CONSUMER CAN STRONGLY SMELL FUMES INSIDE THE VEHICLE . DEALER NOTIFIED. *AK
Air bags, Jun 12, 2003
WHILE DRIVING DOWN A DIRT ROAD BETWEEN 45-55 MILES AN HOUR, MY DRIVERS SIDE PASSENGER AIRBAGS DEPLOYED. MANAGING TO PULL OVER TO THE SIDE OF THE ROAD, I GOT OUT OF THE CAR FULLY EXPECTING TO SEE A COW OR HORSE EMBEDDED INTO THE SIDE OF MY CAR. HOWEVER, THERE WAS NO DAMAGE - A PROFESSIONAL INVESTIGATIVE ENGINEER HAS VERIFIED THAT. VOLKSWAGEN IS TAKING NO RESPONSIBILITY DUE TO THE FACT THE SENSOR READS CRASH DATA STORED. FROM THE LOOKS OF THE NUMBER OF SIMILAR COMPLAINTS, I CAN SEE THIS IS NOT THE FIRST TIME A VW JETTA HAS HAD THIS HAPPEN. VW NEEDS TO OWN UP TO THIS DEFECT.*JB
Air bags, Jun 10, 2003
WHILE TRAVELING 55-65 MPH AND WITHOUT ANY INDICATION V PASSENGER SIDE AIR BAG DEPLOYED.*AK
Service brakes, Hydraulic, Jun 4, 2003
CONSUMER'S VEHICLE ALMOST REAR ENDED ANOTHER VEHICLE WHEN BRAKES TOOK ABOUT 4 SECONDS TO CATCH. *AK
Electrical system, May 25, 2003
IGNITION COIL FAILURE. THIS IS THE THIRD FAILURE OF THE ELECTRICAL SYSTEM ON THIS AUTO. ON THE PREVIOUS TWO FAILURES, VW WOULD NOT REPLACE ALL FOUR COILS, BUT ONLY THOSE COILS THAT WERE THE CAUSE OF THE PROBLEM. AS A RESULT WORK TIME HAS BEEN LOST, AND IT HAS BEEN A GREAT INCONVENIENCE TO TAKE TIME OFF OF WORK, HAVE THE CAR TOWED, AND TRAVEL TO THE REPAIR FACILITY. REQUEST VW BE REQUIRED TO INITIATE A RECALL TO FIX ALL PROBLEMS. *NLM
Electrical system, May 21, 2003
I WANT TO KNOW WHY NHTSA HAS DONE NOTHING ABOUT THE VW IGNITION COIL FAILURES. THIS IS A SERIOUS SAFETY ISSUE --THE CAR CAN DIE AT ANY MOMENT, AT ANY SPEED, UNDER ANY CONDITIONS-- BUT APPARENTLY THE AGENCY DOES NOT CARE. I AM AFRAID TO DRIVE MY CAR ANY DISTANCE GREATER THAN 20 MILES FOR FEAR OF BEING STRANDED FOR HOURS (I LIVE IN A RURAL AREA). VW HAS BEEN UNRESPONSIVE, ESSENTIALLY TELLING CONSUMERS THAT THEY MUST WAIT UNTIL A FAILURE OCCURS BEFORE A FIX WILL BE OFFERED. THIS PLACES MANY AT RISK NEEDLESSLY. I WOULD APPRECIATE A FOLLOW-UP AS TO WHY THERE IS NO ACTION BEING TAKEN. *JB
Electrical system, May 20, 2003
IGNITION COILS ON THE VW JETTA HAVE FAILED TWICE. THE COMPUTER MODULE ON THE CAR HAS ALSO BEEN REPROGRAMMED IN AN ATTEMPT TO CORRECT THE PROBLEM. WHEN THE IGNITION COILS FAIL, THE CAR IS UNSAFE AND NEARLY IMPOSSIBLE TO DRIVE. IGNITION COIL FAILURE AT HIGHWAY SPEEDS COULD BE INCREDIBLY DANGEROUS. PLEASE MAKE VW ADDRESS THIS PROBLEM IMMEDIATELY. *NLM
Engine and engine cooling, Power train, Visibility, Equipment, May 17, 2003
I HAD BOTH THE PASSENGER SIDE WINDOW AND THE DRIVER SIDE WINDOW FALL INTO THE DOOR FRAME WITHIN A MATTER OF MONTHS. BOTH TIMES THE WINDOWS WERE FIXED, HOWEVER, THEY WERE RELUCTANT TO FIX THE PROBLEM AS IF IT HAD BEEN MY FAULT. I HAVE A SMALL CHILD AND I DON'T THINK HE APPRECIATES ASPHYXIATION FROM SO MUCH WIND IN HIS FACE ON THE LONG DRIVES TO THE DEALER TO BE REPLACED. THIS IS JUST ONE OF THE PROBLEMS ON THIS CAR, THE CLUTCH GETS STUCK (REPAIRED TWICE), THE SUNROOF TRIM BROKE OFF AND NEEDED TO BE REPLACED, THE ENGINE MAKES A RATTLING NOISE WHEN SHIFTING (FIXED TWICE), STEREO SYSTEM SWALLOWED MY CD (TWICE BEFORE NEW SYSTEM INSTALLED), AND AIR CONDITIONING RELEASES AN AWFUL MOLDY SMELL WHEN TURNED ON WHICH DEALER REFUSES TO ATTEMPT TO FIX. BOUGHT CAR IN VALENCIA VOLKSWAGEN IN VALENCIA, CA. SOLUTION SIMPLE, TRADED IN MY 1YR OLD CAR FOR A BETTER CAR, ONE THAT WORKS! *JB
Air bags, May 9, 2003
ON THE MORNING OF SUNDAY, MAY 4TH, 2003, I MADE A SHARP RIGHT HAND TURN AND INADVERTENTLY DROVE OVER THE CURB WITH MY PASSENGER SIDE FRONT WHEEL. I IMMEDIATELY HEARD A LOUD NOISE AND THE TWO DRIVER'S SIDE AIRBAGS WENT OFF. I SUFFERED ONLY BRUISES FROM THE IMPACT OF THE AIRBAGS. THIS INCIDENT WAS REPORTED TO MY INSURANCE COMPANY ON MONDAY, MAY 5TH. ON TUESDAY, MAY 6TH, I CALLED THE DEALER TO GET MY CAR IN FOR WORK. AS OF TODAY, FRIDAY, MAY 9TH, I STILL HAVE NOT HEARD BACK FROM THE DEALER, WHO NEEDED TO ORDER THE PARTS. WHEN I'M ABLE TO SCHEDULE THE APPOINTMENT TO TAKE MY CAR IN, MY INSURANCE COMPANY ASKED TO HAVE THEM CHECK TO SEE IF THERE WAS A JOLT TO THE FLOOR PAN OR SUSPENSION THAT MIGHT HAVE CAUSED THE AIRBAGS TO GO OFF. THERE IS NO VISUAL DAMAGE TO THE WHEEL, AND THE CAR IS DRIVABLE. (I'VE BEEN DRIVING IT TO AND FROM WORK THIS WEEK). I DON'T BELIEVE THE AIRBAGS SHOULD HAVE WENT OFF IN THIS PARTICULAR SITUATION. I'M NOW VERY AFRAID TO DRIVE IT WITH THE FEAR OF HITTING A SPEED BUMP OR A POT HOLE!!!! IF THERE HAD BEEN A LOT OF TRAFFIC AT THAT TIME OF THE MORNING, A VERY BAD ACCIDENT COULD HAVE RESULTED. *JB
Fuel system, Gasoline, Electrical system, May 1, 2003
IN THE LAST SIX MONTHS MY 2002 JETTA 1.8T HAS BEEN IN THE SHOP 3 TIMES FOR FAULTY COIL PACKS AND NOW I NEED ALL NEW FUEL INJECTORS. THIS IS A SERIOUS SAFETY ISSUE THAT SHOULD BE INVESTIGATED. I HAVE HAD 2 NEW SETS OF REDESIGNED COIL PACKS AND I STILL GET AN ENGINE LIGHT CAUSING THE CAR TO LOSE POWER AND RUN ROUGH, NOT SOMETHING YOU WANT HAPPENING TO YOU WHILE DRIVING 65 MILES A HOUR ON A BUSY HIGHWAY. I WISH VOLKSWAGEN WOULD ISSUE A RECALL BEFORE SOMEONE REALLY GETS HURT. *NLM
Engine and engine cooling, Apr 28, 2003
WHILE DRIVING, THE VEHICLE SUDDENLY DECREASED IN SPEED. *JB
Engine and engine cooling, Apr 23, 2003
I HAVE BEEN GOING TO BOARD WALK VOLKSWAGEN DEALER IN RICHARDSON AND RUSTY WALLACE VOLKSWAGEN IN GARLAND, TEXAS FOR MY REPAIR FOR MY CAR FOR MORE THAN 8 TIMES. THE CAR IS STILL NOT REPAIRED AND I AM VERY FRUSTRATED. THE PROBLEM IS THAT WHEN I START MY CAR, IT SHAKES REALLY BAD I WOULD HAVE TO WARM IT UP FOR 5 MINUTES. SOMETIMES THE CAR DIES WHILE I AM DRIVING. I WROTE A COMPLAINT LETTER TO THE RUSTY WALLACE BECAUSE I PURCHASED MY VEHICLE THERE AND THE SERVICE MANAGER (DAN TURK) SEEMS TO BE AVOIDING MY PHONE CALLS. I NEED HELP!! I WOULD LIKE TO ATTACH MY LETTER OF COMPLAINT (THAT I SENT TO THE DEALER) IF I COULD. THANK YOU. *JB
Electrical system, Apr 17, 2003
A FAULTY IGNITION COIL CAUSED THE ENGINE TO STALL WHILE DRIVING. THE DEALER REPLACED THE FAULTY COIL PACK. *NLM *TS
Air bags, Apr 17, 2003
THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AT 55 MPH YET THE AIR BAGS DID NOT DEPLOY. *NLM
Air bags, Apr 17, 2003
WHILE DRIVING 20-25 MPH THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION YET THE SIDE IMPACT NOR THE FRONTAL AIR BAGS DEPLOYED. *NLM
Other or unspecified, Apr 17, 2003
THERE WERE PROBLEMS WITH THE CONSUMER'S VEHICLE IN WHICH SHE CONTACTED NHTSA ABOUT AND HAD NOT RECEIVED A RESPONSE . THE CONSUMER REQUESTED THE STATUS OF HER COMPLAINT. MR SCC *JB
Electrical system, Apr 7, 2003
WHILE DRIVING 2 IGNITION COILS FAILED ON TWO SEPARATE OCCASIONS WHICH CAUSED THE VEHICLE TO STALL. THE FIRST FAILURE WAS ON 11/30/02 AT 9500 MILES AND THE SECOND FAILURE WAS ON 01/18/03 AT 11000 MILES. THE MANUFACTURER ADVISED THAT THEY WILL ONLY REPLACE DEFECTIVE COILS WHEN THEY FAIL. *NLM