2002 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 711 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Jetta model years with reports.
Of the 2002 reports, 32 involved a crash and 71 involved a fire. 75 people were injured and 10 people died.
What owners report most often
Recalls and investigations
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 29, 2007
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Campaign 07E023000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2007
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 07V063000 on NHTSA.gov
Exterior lighting, brake lights, switchMay 24, 2006
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC OR MANUAL TRANSMISSIONS AND CRUISE CONTROLS, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING SAFETY RECALLS 03V-265 OR 04V-096.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 27, 2006. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 06V183000 on NHTSA.gov
Exterior lighting, hazard flashing warning lights, switchDec 16, 2004
ON CERTAIN PASSENGER VEHICLES, THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME BECAUSE OF DISTORTION AND MATERIAL TRANSFER OF THE CONTACTS OF CERTAIN HAZARD SWITCH RELAYS WHICH OCCURS DUE TO SUBSTANTIALLY INCREASED ELECTRICAL CURRENT LOAD FROM HIGHER WATTAGE TURN SIGNAL BULBS.
THIS MAY RESULT IN INTERMITTENT OR INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION.
DEALERS WILL REPLACE THE HAZARD FLASHER SWITCH/RELAY KIT. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V584000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2004
ON CERTAIN PASSENGER VEHICLES, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION.
IF THIS HAPPENS, THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR COME ON AND STAY ON, EVEN THOUGH THE VEHICLE IS PARKED.
THIS RECALL HAS BEEN SUPERCEDED BY 06V-183. OWNERS WHO HAVE HAD A REMEDY PERFORMED UNDER THIS RECALL SHOULD RETURN TO THEIR DEALER FOR THE REDESIGNED REMEDY. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V096000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipJan 31, 2002
ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).
THIS CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE ABS CONTROL UNIT. OWNER NOTIFICATION BEGAN MARCH 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 02V031000 on NHTSA.gov
Representative owner complaints
711 reports, newest first.
Tires, Apr 2, 2003
THERE WAS NO TREAD LEFT ON ALL 4 TIRES. *JB
Service brakes, Hydraulic, Apr 2, 2003
THE ANTI-LOCK BRAKE FAILED, WHICH CAUSED THE VEHICLE TO EXPERIENCE EXTENDED STOPPING DISTANCE. *JB
Suspension, Apr 2, 2003
THE FRONT SHOCKS FAILED. *JB
Electrical system, Apr 2, 2003
IGNITION COIL FAILURE.
Electrical system, Mar 25, 2003
THIS IS THE SECOND TIME IN ONE MONTH THAT I HAVE TAKEN MY 2002 VW JETTA WAGON IN FOR REPAIR FOR THE IGNITION COIL PROBLEM. HOW CAN A CAR MANUFACTURER ALLOW SOMEONE TO DRIVE AROUND IN A UNSAFE VEHICLE ESPECIALLY WHEN YOU OR THE DEALER CAN NOT PREDICT WHEN THIS WILL HAPPEN NEXT? THIS PROBLEM NEEDS TO BE RESOLVED, BUT THE CORPORATIONS ALWAYS WIN.
Electrical system, Mar 24, 2003
THERE WAS A WIDESPREAD SAFETY ISSUE OF THE PASSAT AND AUDI. THE VOLKSWAGEN DEALER MANUFACTURER ADMITTED THAT ALL 4 IGNITION COILS IN THESE VEHICLE'S WERE SUSCEPTIBLE TO FAILURE AND ARE LIKELY TO FAIL UNLESS THE PART IS REPLACED WITH NON DEFECTIVE COILS. DESPITE THIS ADMISSION, NEITHER VOLKSWAGEN OR THE CONSUMER'S DEALER WILL TAKE THE STEPS TO REMEDY, UNLESS FAILURE OCCURS. AT WHICH TIME, ONLY THE FAILED COIL WILL BE REPLACED, LEAVING THE VEHICLE SUSCEPTIBLE TO FAILURE THREE OR MORE TIMES. SCC *JB
Electrical system, Mar 20, 2003
NAR 03-24-2003 MR. THE VEHICLE HAS BEEN TO THE REPAIR SHOP ON 6 DIFFERENT OCCASIONS FOR THE SAME STALLING PROBLEM. THE FIRST TIME THE INCIDENT HAPPENED THE VEHICLE LOST ALL POWER AFTER COMING TO A STOP. AFTER THE FIFTH VISIT THE CONSUMER WAS TOLD THERE WAS A PROBLEM WITH THE IGNITION COIL AND THE CONSUMER WOULD HAVE NO OTHER PROBLEMS, HOWEVER THAT PROVED NOT TO BE TRUE. EACH TIME THE CONSUMER WENT TO THE DEALER ANOTHER PART WAS REPLACED WITH THE SAME RESULTS. *JB
Engine and engine cooling, Electrical system, Mar 18, 2003
THE ENGINE LIGHT ILLUMINATED, THE DEALER STATED THE IGNITION COIL WAS DEFECTIVE. THE VEHICLE OVER HEATED, AND THE PROBLEM WAS DIAGNOSED AS A RUPTURED COOLANT PUMP. *TS *JB
Seats, Mar 10, 2003, fire
THE HEATER SEAT CAUGHT ON FIRE.*JB
Engine and engine cooling, Mar 6, 2003
THE VEHICLE EXPERIENCED INTERMITTENT STALLING. *AK *JB
Service brakes, Hydraulic, Power train, Feb 28, 2003
I PURCHASED THIS CAR FOR MY DAUGHTER. THE MAJOR PROBLEMS ARE COMPLAINTS OF HAVING TROUBLE STOPPING. I WAS CONCERNED SO I DROVE IT AND IMMEDIATELY I HEARD A GRINDING NOISE AND FELT A VIBRATION WHILE APPLYING THE BRAKES. I TOOK IT TO A LOCAL FIRESTONE TIRE AND THEY FELT THE VIBRATION AND HEARD THE GRINDING NOISE BUT THE BRAKE PADS LOOKED GOOD SO THEY ADVISED ME TO TAKE IT TO THE DEALER, AS IT WAS PROBABLY A WARRANTY ISSUE. I TOOK IT TO THE DEALER AND THEY CHARGED ME $37.00 TO TELL ME THAT THE ROTORS WERE WARPED AND IT'S NOT COVERED BY WARRANTY. I WAS ADVISED VW IS AWARE OF THIS PROBLEM. (WHY CHARGE ME $37.00 FOR A PROBLEM THAT (THEY KNOW) THEY HAVE?). HOW CAN THIS HAPPEN ON A BRAND NEW CAR THAT DOESN'T EVEN NEED IT'S FIRST SET OF BRAKE PADS? I AM STILL NOT SURE WHAT TO MAKE OF THE BRAKING PROBLEM. THE ROTORS WERE JUST DISCOVERED BECAUSE I WAS COMPLAINING OF A BRAKING PROBLEM. *JB SECONDLY,WHILE DRIVING, THE CAR JERKS BACK AND FORTH AND SOMETIMES JOLTS. I AM CONCERNED AS TO WHAT THIS COULD BE. THE DEALER HAS NO IDEA. *JB I PAID $27,000 FOR THIS CAR TO INSURE MY CHILD'S SAFETY. I AM NOW WONDERING JUST HOW SAFE IT IS.*JB
Tires, Feb 28, 2003
SIDEWALL FAILURE OF TUBELESS RADIAL RIGHT FRONT TIRE. MICHELIN "PILOT" XSE HX MXM4 225/45 R17 TREADWEAR: 300 TEMPERATURE: A TRACTION: A TIRE WAS PROPERLY INFLATED AND HAD ONLY 8,190 MILES (OEM). MOUNTED ON A 2002 VW JETTA GLS. DOT #: B98AH5BX3801 TREAD DEPTH UPON REMOVAL WAS 8/32" NO PRIOR DAMAGE TO VEHICLE, I.E., STEERING LINKAGE, STRUCK POT HOLES, CRASHES, ETC...NO PERCEIVABLE CONTRIBUTING FACTORS OTHER THAN WORKMANSHIP/MATERIAL DEFECT. I COVET SIMILAR INFORMATION, I.E., CONSUMER PROBLEMS/COMPLAINTS. I AM A PUBLIC SAFETY EMPLOYEE (STATE TROOPER) AND I HAVE EXTENSIVE TRAINING IN TRAFFIC HOMICIDE INVESTIGATION/TRAFFIC CRASH RECONSTRUCTION. IF YOU READ THIS AND FEEL THAT YOU EXPERIENCED THE SAME PROBLEM, PLEASE EMAIL ME AT: DMDJER2911@YAHOO.COM. *JB
Electrical system, Feb 27, 2003
HELLO. MY COMPLAINT IS ABOUT THE 2002 JETTA 1.8T. I PURCHASED MINE IN MAY 2002 FROM CURRAN VW IN STRATFORD, CT. WITH JUST 400 MILES ON THE CAR, AN IGNITION COIL MALFUNCTIONED, AND THE SHIFTING PERFORMANCE WAS VERY POOR. IN NOVEMBER, THE SECOND IGNITION COIL MALFUNCTIONED. I WAS PLACED IN A RENTAL FOR ABOUT 10 DAYS. MADE THE TRIP BACK TO MA TO PICK UP THE CAR, GOT BACK TO CT JUST TO HAVE THE THIRD IGNITION COIL MALFUNCTION, LESS THAN ONE WEEK LATER. THEN, TWO WEEKS AGO THE CAR BEGAN, ONCE AGAIN, TO SHAKE VIOLENTLY AND LOSE POWER ON I-95 AT 6:30AM ON MY WAY TO WORK. I WAS FORCED TO TAKE THE CAR DOWN TO 20MPH. I DROPPED THE CAR OFF AT VW FOR INSPECTION AND WAS TOLD IT WAS FINE AND THAT IT WAS NOT THE IGNITION COIL, BUT THAT THEY RESET THE COMPUTER FOR MY PEACE OF MIND. I WAS ALSO TOLD THAT DESPITE WHAT I'VE READ ABOUT THE RECENT RECALL RE: THE IGNITION COILS THAT I HAD TO WAIT UNTIL THEY FAILED BEFORE HAVING ANY REPLACED. (THE ONE REPLACED LAST MAY WAS REPLACED WITH THE SAME POOR QUALITY COIL.) IT'S ABOUT A WEEK LATER AND THE CAR HAS BEEN TOWED FOR THE 4TH IGNITION COIL FAILURE. I CAN'T TAKE IT. I FEEL TOTALLY UNSAFE IN THIS CAR. I DRIVE IN THE SLOW LANE SO AS TO BE CLOSE TO THE BREAK DOWN LANE. HOW ANYONE CAN SAY THAT THIS IS NOT A SAFETY ISSUE IS BEYOND ME, WHEN THE CAR SIGNIFICANTLY LOSES POWER WITH NO WARNING - AND ON A HIGHWAY WHERE CARS ARE TRAVELING AT 60-80 MPH! THIS IS A VERY SERIOUS ISSUE THAT MUST BE ADDRESSED. THIS CAR WAS A TOTAL WASTE OF $25K+. WHAT A TERRIBLE FIRST NEW CAR BUYING EXPERIENCE.*JB
Seat belts, Feb 24, 2003
VOLKSWAGEN WEEKENDER VAN 2002. THE REAR LAP BELTS FAILED TO LATCH.*JB
Engine and engine cooling, Feb 20, 2003
WHEN THE VEHICLE ACCELERATED FROM A STOP, THE VEHICLE STALLED MOMENTARILY AND THEN ACCELERATED. THERE WAS APPROXIMATELY A 3-5 SECOND DELAY IN ACCELERATION. DEALER WAS UNABLE TO DUPLICATE PROBLEM.*JB *TS
Steering, Electrical system, Structure, Tires, Equipment, Feb 13, 2003
THE COILS ON MY 2002 VOLKSWAGEN JETTA GLS 1.8T ARE BURNING OUT. VOLKSWAGEN OF AMERICA HAS INFORMED ME THAT RATHER THAN REPLACE ALL 4 COILS, I MUST WAIT UNTIL EACH COIL BURNS OUT BEFORE THEY WILL REPLACE IT. I HAVE A LETTER FROM THEM AS WELL STATING THEY ARE AWARE OF THE PROBLEM BUT CAN NOT DO ANYTHING MORE ABOUT IT DUE TO A LACK OF COILS IN STOCK. I GUESS THE LETTER IS A WAY TO SHUT THE CUSTOMERS UP. APPARENTLY THIS IS HAPPENING TO OVER 500,000 PEOPLE LAST I HEARD. I WANT THIS COMPLAINT LOGGED AND A PERSONAL NOTE ADDED AND DIRECTED TO VOLKSWAGEN OF AMERICA (IF POSSIBLE), "I WILL NOT RENEW MY LEASE ON THIS LEMON AND I WILL NEVER PURCHASE ANOTHER VOLKSWAGEN AGAIN." THE COIL ISSUE IS JUST ONE OF THE ISSUES I'M HAVING WITH THIS VEHICLE. THE DATE BELOW IS THE LAST TIME I WENT IN FOR COIL REPLACEMENT AND GOT TO WORK LATE.
Parking brake, Equipment, Feb 10, 2003
I STARTED MY CAR TO LEAVE WORK AND WHEN I PUT IT IN REVERSE THE CAR WOULD NOT BACK UP. I THOUGHT IT WAS THE TRANSMISSION? I HAD VEHICLE TOWED IN FOR REPAIR TO LOCAL DEALER, THEY REPLACED A SWITCH IN THE ABS SYSTEM THAT WAS CAUSING THE BRAKES TO STICK. AS OF TODAY THE CAR IS BACK AT THE DEALER WITH THE SAME PROBLEM. IN AUGUST OF 2002 THE SWITCH IN THE BRAKE PEDAL THAT ALLOWS YOU TO PUT THE CAR INTO GEAR HAD WENT OUT. THE DEALER REPLACED THE SWITCH AND WHEN I PICKED UP MY CAR THE BRAKES WERE GRABING AS I LEFT THE DEALER, I IMMEDIATELY BROUGHT IT BACK AND TOLD THEM IT WAS NOT RIGHT. A MECHANIC AND I ROAD TESTED THE CAR AND HE STOPPED AND PHYSICALLY PULLED UP ON THE BRAKE PEDAL TO MAKE THE BRAKES RELEASE. HE STATED THERE WAS NOTHING WRONG. THAT EVENING THE CAR DID THE SAME THING WHILE I WAS ON THE INTERSTAE AND CAUSED SUCH A DRAG ON THE WHEELS THAT YOU COULD NOT GO OVER 40MPH. I WAS ABLE TO PULL OFF AT AN EXIT AND PULLED ON THE BRAKE PEDAL TO MAKE IT RELEASE. THE NEXT DAY ON MY WAY TO WORK I HAD THE CAR IN CRUISE CONTROL AND WHEN I TAPPED THE BRAKE FOR CRUISE TO RELEASE, THE BRAKES LOCKED ON THE CAR AGAIN AND I HAD TO PULL UP ON THE BRAKE WITH MY FOOT TO TRY TO GET THEM TO TURN LOOSE. THE CRUISE DID NOT RELEASE, IT GOT STUCK, I HAD TO TURN IT OFF WITH THE SWITCH ON THE STEERING MECHANISIM. I TOLD THE DEALER THAT I WOULD NOT DRIVE THE VEHICLE BECAUSE I FELT THIS PROBLEM WAS DANGEROUS AND THEY HAD IT TOWED FOR SERVICE. THEY STATED THE SWITCH THEY HAD JUST REPLACED THE DAY BEFORE WAS FAULTY. I ASKED THEM TO CHECK THE BEARINGS AND ROTARS FOR POSSIBLE DAMAGE DUE TO THE BRAKES STICKING WHILE DRIVING ON THE HIGHWAY. I FEEL ALL OF THESE PROBLEMS ARE RELATED TO EACH OTHER AND ONE MAY HAVE BEEN PRECLUDED THE OTHERS. AS I STATED PREVIOUSLY THE CAR IS BACK AT THE DEALER FOR THE SAME PROBLEM AND I JUST HAPPEN TO BE 2,000 MILES OUT OF WARRANTY. THE CAR HAS HAD A WARRANTY RECALL FOR A PART IN THE ABS SYSTEM WHICH WAS DONE AT THE DEALER. THIS HAS ALL HAPPENED AFTER THE RECALL.
Engine and engine cooling, Feb 7, 2003
VW JETTA & AUDI TURBO ENGINES HAVE BEEN FOUND TO HAVE DEFECTIVE COILS. PH
Electrical system, Feb 5, 2003
MY 2002 JETTA HAS HAD THREE IGNITION COILS REPLACED IN THREE SEPERATE INCIDENTS. EACH TIME THE CAR COMPLETELY STOPPED LEAVING ME STRANDED. VW HAS ACKNOWLEDGED THAT THEY HAVE A COIL PROBLEM BUT HAS REFUSED TO REPLACE THE REMAINING COIL STATING THAT THEY WILL NOT REPLACE IT UNTIL IT FAILS. WITH THE HIGH LIKELIHOOD THAT THIS COIL WILL FAIL JUST LIKE THE OTHERS WHICH WERE INSTALLED AT THE SAME TIME, VW'S ATTITUDE SHOWS A COMPLETE LACK OF REGARD FOR THEIR CUSTOMER'S SAFETY. FORTUNATELY, UP TO NOW THE FAILURES HAVE ONLY COST ME TIME AND FRUSTRATION. UNTIL VW CAN DO THE RIGHT THING, I FEEL LIKE I'M DRIVING A TICKING TIME BOMB.
Electrical system, Feb 4, 2003
VEHICLE WOULD LOSS POWER DUE TO A COIL PACK FAILURE. DEALER AND MANUFACTURE HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. PH
Electrical system, Feb 3, 2003
THE DEFECT IS A FAULTY ENGINE COIL PACK. DEALER CHANGE THE FAULTY COIL PACK. PLEASE PROVIDE FURTHER INFORMATION. PH
Electrical system, Feb 3, 2003
I PURCHASED A 2002 VW JETTA 1.8T DURING THE SUMMER, 2002. I HAVE RECENTLY BEEN MADE AWARE OF A SAFETY-RELATED DEFECT WITH THE IGNITION COILS THAT VW IS FAILING TO DO A RECALL TO REPAIR. WHILE MY UNDERSTANDING IS THAT VW CLAIMS THAT THIS IS NOT A SAFETY ISSUE, I AM AWARE OF PUBLICIZED AUTO OCCURRENCES THAT POINT TO A SERIOUS SAFETY ISSUE IF THIS IS NOT REPAIRED. A RECALL IS ESSENTIAL IN ORDER TO REPAIR THIS AND CORRECT THIS PROBLEM ASAP.
Electrical system, Feb 3, 2003
I PURCHASED A 2002 VW JETTA 1.8T DURING THE SUMMER, 2002. I HAVE RECENTLY BEEN MADE AWARE OF A SAFETY-RELATED DEFECT WITH THE IGNITION COILS THAT VW IS FAILING TO DO A RECALL TO REPAIR. WHILE MY UNDERSTANDING IS THAT VW CLAIMS THAT THIS IS NOT A SAFETY ISSUE, I AM AWARE OF PUBLICIZED AUTO OCCURRENCES THAT POINT TO A SERIOUS SAFETY ISSUE IF THIS IS NOT REPAIRED. A RECALL IS ESSENTIAL IN ORDER TO REPAIR THIS AND CORRECT THIS PROBLEM ASAP.
Electrical system, Feb 3, 2003
THIS IS A COMPLAINT ABOUT MY 2002 VOLKSWAGON JETTA 1.8T THAT HAS BEEN TOWED TWICE TO REPAIR FAULTY ENGINE COILS. VOLKSWAGON REFUSED TO REPLACE ALL FOR COILS AND SAYS THE ONLY WAY THEY WILL REPLACE THEM IS IF THEY FAIL.
Electrical system, Feb 3, 2003
TWO OF MY IGNITION COILS FAILED AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP TO HAVE THEM REPLACED. APPARENTLY THIS IS A COMMON PROBLEM WITH THE 2002 JETTA 1.8T. I WOULD HAVE LIKED TO HAVE ALL THE DEFECTIVE COILS REPLACED BUT I HAVE READ NUMEROUS COMPLAINS THAT VOLKSWAGEN WILL NOT REPLACE THESE BECAUSE NOT ENOUGH PARTS HAVE BEEN PRODUCED. I SHOULD NOT HAVE TO HAVE A CAR THAT IS ONLY ONE YEAR OLD TOWED TO THE DEALERSHIP. I DON'T UNDERSTAND WHY VOLKSWAGEN WOULDN'T DO A VOLUNTARY RECALL ON THESE AS THE PROBLEM SEEMS TO BE WIDESPREAD. I AM HAPPY WITH THE SERVICE I RECEIVED (COLONICAL VOLKSWAGEN, WESTOBOROUGH MA) BUT DISAPPOINTED IN THE MANUFACTUER FOR NOT STEPPING UP TO THE PLATE AND NOTIFYING OWNERS BEFORE THEIR CAR LEAVES THEM STRANDED ON THE SIDE OF THE ROAD.