2014 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 782 owner complaints filed for this model year. This is the 6th highest complaint count among 25 Durango model years with reports.
Of the 2014 reports, 23 involved a crash and 9 involved a fire. 60 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
782 reports, newest first.
Exterior lighting, Seat belts, Structure, Dec 15, 2020
SEATBELT FOR DRIVER NO LONGER RETRACTS OR LOCKS WHEN BRAKE IS APPLIED. DOESN'T RETRACT BACK WHEN VEHICLE IS OFF AND SEATBELT IS REMOVED JUST FLOPS. BACK LIFT GATE OPENS AND THEN CLOSES AND SUSPENDS HALFWAY WILL HIT YOUR HEAD IF YOU'RE STANDING UNDER IT. INTERIOR OVERHEAD LIGHTS DO NOT TURN OFF WHILE VEHICLE IS IN MOTION AND RUNNING. DON'T TURN OFF FOR ABOUT 5-10 MINUTES AFTER VEHICLE TURNED OFF AND IS LOCKED.
Seats, Dec 14, 2020
ON 12/5/2020 AT ABOUT 1200 HOURS, I WAS DRIVING NORTHBOUND AT ABOUT 40 MPH ON LITCHFIELD RD IN GOODYEAR, AZ IN MY 2014 DODGE DURANGO WHEN THE FRONT PASSENGER-SIDE HEADREST DEPLOYED AGAINST THE BACK OF MY WIFE'S HEAD FOR NO APPARENT REASON. I LOOKED AROUND AND THERE WERE NO VEHICLES WITHIN A QUARTER-MILE OF MY VEHICLE WHEN THIS OCCURRED. ON ARRIVAL HOME, I INSPECTED THE FAULTY HEADREST AND IT APPEARED AN INTERIOR PLASTIC RETENTION PIECE WAS BUSTED. I CONTACTED MY DODGE DEALER, WHO ADVISED A REPLACEMENT WAS NOT AVAILABLE UNTIL MAY 2021. I CONTACTED CHRYSLER CUSTOMER CARE AND THEY WE'RE EQUALLY AS USELESS AS THE DEALER. I AM COMPLETELY ANNOYED, DISSATISFIED AND A BIT ENRAGED.
Fuel/propulsion system, Dec 6, 2020
3 WEEKS BACK I HAVE NOTICED MY CAR IS NOT GETTING AT FIRST START. IT IS CARRYON CRANKS, BUT DO NOT GIVE START BUT SECOND OR THIRD ATTEMPT ONLY IT GET START. WITH REMOTE START IT DONOT MAKE TROUBLE TO ME. I GOT CHECKED MY BATTERY, THEY SAYS BATTERY IS GOOD AND MAY BE THE PROBLEM WITH FUEL PUMP AND REPLACEMENT IS VERY COSTLY. I CONTACTED MY FRIENDS WHO OWN DODGE DURANGO, MOST OF THEM SAID THEIR CAR HAVE THE SAME PROBLEM SPECIALLY 2014 MODEL. FUNNY THINGS IS THAT THIS PROBLEM APPEARED TO EVERYONE IN THE LAST FEW MONTHS ONLY. LOOK LIKE THIS A MANUFACTURERS DEFECT. KINDLY REQUEST TO RECALL THIS BATCH AND ADVICE COMPANY TO GET REPLACEMENT AT FREE OF COST. MY KIND REQUEST IS THAT IF MANY A CAR OWNER FACEING SAME PROBLEM THEN COMPANY SHOULD ADDRESS IT AS SERIOUS MATTER. KINDLY NOTE THAT, WE ALL DODGE DURANGO OWNERS ARE PLANNING TO START A FACEBOOK GROUP TO AIR OUR CONCERN IN THE PUBLIC FLATFORM UNTIL THE MANAGEMENT SOLVES OUR DIFFICULTIES. AWAITING FOR A REPLY/ CONTACT
Electrical system, Exterior lighting, Dec 6, 2020
WATER IS GETTING IN TAIL LIGHT (RACETRACK LED LIGHTING) AND SHORTING OUT THE LED LAMPS. HAPPENS WHEN IT RAINS OR GOES THROUGH A CAR WASH
Electrical system, Fuel/propulsion system, Dec 6, 2020
YESTERDAY WHEN ATTEMPTING TO START MY DURANGO, IT TURNED OVER BUT DID NOT START. AS THIS IS THE 5TH TIME, I ALREADY KNEW WHAT THE PROBLEM WAS. I CHECKED THE FUSE FOR THE FUEL PUMP AND REPLACED IT. IT STARTED BACK UP FINE. ALTHOUGH THIS TIME, THIS PUT MY FAMILY AND I IN A VERY DANGEROUS SITUATION. WHEN DRIVING THROUGH A RAILROAD CROSSING, THE VEHICLE DIED ON ME. MOMENTS LATER THE BARRICADES CAME DOWN AND I JUMPED OUT QUICKLY TO PUSH THE VEHICLE WHILE MY WIFE AND KIDS WERE INSIDE. I MANAGED TO GET THEM OUT OF HARMS WAY BEFORE THE TRAIN ARRIVED. CHRYSLER NEEDS TO RECALL THIS PROBLEM, LIKE THE 2011-2013 VEHICLES THAT ARE EXPERIENCING FUEL PUMP RELAY SWITCH. OBVIOUSLY 2014 MODELS ARE AFFECTED.
Engine, Fuel/propulsion system, Dec 4, 2020
I HAD SIGNIFICANT OIL LEAKS IN MY DRIVEWAY FOR THE LAST FEW MONTHS. I NOTICED MY CHECK ENGINE LIGHT WAS ON AT 105,000 MILES. I TOOK IT TO A MECHANIC TO GET SERVICED. THEY REPLACED TRANSMISSION FLUID (PURCHASED AT DODGE DEALERSHIP) AND SERVICED ANY OTHER AREAS. I RECEIVED THE VEHICLE BACK AND NOTICED IT WAS STILL LEAKING A GREAT AMOUNT. I TOOK IT BACK TO THE MECHANIC THINKING THE ISSUE WAS NOT SOLVED. THE MECHANIC THEN ADVISED ME THAT THERE IS AN OIL LEAK NEXT TO THE OIL COOLER AND WHEN PARKED AT AN INCLINE, IT BEGINS TO LEAK PROFUSELY. HE SAID THIS IS VERY COMMON WITH DODGE DURANGO'S AND REACHED OUT TO THE DEALERSHIP TO INQUIRE ABOUT RECALLS. THEY INDICATED THERE IS NO CURRENT RECALL. THIS IS VERY DISAPPOINTING. I HAVE SELDOM DRIVEN THE CAR SINCE THE PANDEMIC AND HAVE UPKEEP THE MAINTENANCE ON THE VEHICLE. I AM THE SECOND OWNER AND PURCHASED THE VEHICLE IN 2016.
Other or unspecified, Engine, Fuel/propulsion system, Nov 24, 2020
1. RECENTLY 2 WEEKS BACK MY CAR DURING STARTING IT CRANKS MORE TIME AND AFTER SWITCH OFF AND SECOND ATTEMPT IT STARTS. WHEN STARTING WITH REMOTE THE ENGINE STARTS NORMAL WITH NORMAL CRANKING. BATTERY VOLTAGE EVERYTHING CHECKED ALL OK. DEALER IS TELLING MAY BE FUEL PUMP TO CHECK EVEN THEY ASK MORE MONEY. MY CONCERN IS MY FRIEND ALSO BOUGHT SAME MODEL CAR ON SAME WEEK PURCHASED AND WHEN I CHECKED WITH HIM HE ALSO HAVE THE SAME ISSUE AND PROBLEM CAME SAME TIME. THAT MEANS THE COMPONENT HAVE SOME MANUFACTURER DEFECT WHICH WILL RESULT IN SAFETY. MANUFACTURER SHOULD LOOK INTO THE MATTER AND RECALL FOR THE DEFECT AND FIX DUE TO SAME BATCH CAR HAVE SAME FAULT OR DEFECT. 2. MY CAR ENGINE HAVE SOME TICKING NOISE WHICH WAS NOTICED JUST AFTER FINISHED THE WARRANTY. SO WHEN CHECKED WITH DEALER HEY TOLD WARRANTY FINISHED THIS IS VALVE LIFTER ISSUE AND IT SHOULD BE CHANGED WHICH THE PRICE IS TOO HIGH AND I ASKED FOR JUST CROSSED WARRANTY KILOMETER OF 60000, IT CAME AROUND 65000 KM AND WHEN I TOLD DEALER THEY ADVISE TO CHANGE AND NOTHING CAN BE REPORTED I HAVE TO PAY FULL AND IT WIL NOT HARM YOU CAN DRIVE, NOW CAR DROVE AROUND 118000KM WITH THAT SOUND AND NOW I CAN HEAR THE SOUND IS MORE THIS ALSO SOME MANUFACTURER ISSUE WHICH DEALER DID NOT NOTIFY THE MANUFACTURER TELING JUST CHANGE THE PARTS VALVE LIFTER AND MAY BE CAMSHAFT ETC. IF THIS ISSUE US COMING JUST AFTER WARRANTY PERIOD THE COMPANY SHOULD TAKE UNTI ACCOUNT THE ISSUE AND FIND SOLUTION BY RECALLING AND FIXING THE ISSUE.
Exterior lighting, Nov 23, 2020
DRIVER SIDE HEADLAMP. BALLAST ASSEMBLY DEFECT AND MISSING HEADLAMP SEAL. DEALER SAYS THE PROBLEM IS NOT THE LIGHT BUT THE WHO;E ASSEMBLY NEEDS TO BE REPLACED FOR $2600. LOOKED ONLINE AND MANY OTHERS HAVE THE SAME PROBLEM WITH THE DRIVERS SIDE HEADLAMP.
Seats, Nov 19, 2020
AS I WAS DRIVING DOWN THE ROAD THIS MORNING, TAKING MY KIDS TO SCHOOL, THE PASSENGER SEAT HEADREST COMPLETELY POPPED ITSELF OUT. CAME APART FROM FROM FRONT TO BACK AND IS LOCKED SO THAT IT CANNOT BE PUT BACK TOGETHER. IT HIT MY PASSENGER IN THE BACK OF THE HEAD.
Other or unspecified, Fuel/propulsion system, Nov 14, 2020
MY VEHICLE IS HAVING A LONG CRANK TIME SIMILAR TO THE RECALL ON MORE THAN 500K DURANGO AND CHEROKEE MODELS ARE UNDER RECALL FOR FUEL PUMP RELAY ISSUE THAT CAN LEAD TO STALLS AND NO-STARTS. MY CAR HAS BEEN DOING THIS OFF AND ON FOR OVER A YEAR I HAVE TAKEN IT TO THE DEALERSHIP WITH NO RESOLVE, BECAUSE THEY ARE SAYING IT HAS TO DUPLICATE THE PROBLEM WHILE THEY HAVE IT, BUT IT NEVER DOES. NOW MY CAR IS ACTING LIKE IT WANTS TO STALL WHILE DRIVING. THIS IS SCARY WHILE DRIVING.
Steering, Power train, Electrical system, Nov 10, 2020
ON NOVEMBER 7TH, 2020 WHILE DRIVING ON A AVENUE MULTIPLES ENGINE AND ELECTRICAL WARNING REVEAL ON THE VEHICLE DASHBOARD AND ALL OF THE SUDDEN THE STEERING WHEEL GOT REALLY HARD, THE CHECK ENGINE LIGHT CAME UP, THE BRAKES LIGHT, AND A MESSAGE STATING "SERVICE SHIFTER"; THIS ALL HAPPENED ON A NICK OF TIME WHILE I HAVE MY WHOLE FAMILY IN THE CAR, VERY UNSAFE.
Electrical system, Engine, Fuel/propulsion system, Nov 10, 2020
INTERMITTENT NO START CONDITION/START AND SHUT OFF AT ANY TIME WHICH STARTED AFTER VEHICLE TAKEN TO DEALER TO COMPLETE TRANS COOLER CONDENSER/MOTOR MOUNTS/RADIO REPLACEMENT. CAN HAPPEN AT COLD START OR AFTER VEHICLE HAS BEEN DRIVEN. THIS HAS HAPPENED 6 TIMES IN A COURSE OF ALMOST 3 MONTHS. VEHICLE TAKEN TO SCOTT ROBINSON DODGE IN TORRANCE, CA 3 TIMES FOR THIS ISSUE AND THEY ARE UNABLE TO PROPERLY DIAGNOSE AND REPAIR. HAD ME REPLACE BATTERY AND STARTER. CONDITION STILL EXISTS. DEALER IS PLAYING GUESSING GAMES WITH THE REPAIRS NEEDED FOR MY VEHICLE. I ASKED DEALER TO CHECK FUSES AND WIRES TO TIPM. I BELIEVE MY VEHICLE IS BEING AFFECTED BY THE NHTSA CAMPAIGN NUMBER: 19V813000 AND OTHERS WHICH AFFECTED 2011-2013 DURANGO'S. OTHER 2014 DURANGO OWNERS HAVE COMPLAINED OF A SIMILAR EXPERIENCE. A RANDOM NO START/STALL CONDITION IS VERY CONCERNING SINCE THAT INCREASES MY CHANCES OF A STALL, CRASH AND BEING STRANDED. MULTIPLE TIMES I HAVE HAD MY CHILDREN IN THE CAR SCARED BECAUSE THE VEHICLE WILL NOT START. IF THE DEALER IS UNABLE TO DIAGNOSE AND COMPLETE REPAIRS, THEN WHO CAN?? I HAVE YOUNG CHILDREN AND THIS IS MY ONLY MODE OF TRANSPORTATION. I AM WITHOUT A VEHICLE AND NO LOANER GIVEN BY THE DEALER. IF IT WEREN'T FOR COVID, I'D REALLY BE OUT OF LUCK WITH NO OTHER MEANS OF TRANSPORTATION. CHRYSLER NEEDS REVIEW AND EXPAND THE CURRENT RECALLS TO INCLUDE 2014 MODELS OR MAYBE A NEW ISSUE NEEDS TO BE IDENTIFIED AND BROUGHT TO LIGHT. VEHICLE ISSUE STARTED 09/05/20 AND HAS CONTINUED SINCE. SUV TAKEN TO DEALER 10/09/20, 10/21/20 & 11/04/20 FOR ISSUE. THEY ALSO ADVISED ON MY 10/21/20 VISIT THAT MY EXHAUST MANIFOLD BOLTS ARE BROKEN WHICH IS CAUSING A TICKING NOISE AT START UP. THIS WAS NEVER DIAGNOSED AT PREVIOUS VISITS AND NOISE HAS BEEN THERE. I HAVE ATTACHED A MORE COMPREHENSIVE REPORT.
Air bags, Nov 6, 2020
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT ILLUMINATED ON AND OFF. THE CONTACT CALLED DCH CHRYSLER DODGE JEEP RAM FIAT OF TEMECULA SERVICE CENTER (26845 YNEZ RD, TEMECULA, CA 92591, (951) 225-4541) AND SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS AN ELECTRICAL SHORT IN THE OCR MODULE. THE CONTACT WAS INFORMED THAT THE OCR MODULE NEEDED TO BE REPLACED HOWEVER, THE REPLACEMENT PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
Seat belts, Oct 28, 2020
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT RETRACTOR MALFUNCTIONED AND THE SEAT BELT FAILED TO RETRACT AND SECURE THE DRIVER. THE VEHICLE WAS TAKEN TO HOLZHAUER MOTORS LOCATED AT 1200 S. 2ND ST, CHEROKEE, IA 51012-2139, AND DIAGNOSED THAT THE RETRACTOR ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Engine, Oct 27, 2020
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT AT START-UP THERE WAS AN ABNORMAL TAPPING SOUND COMING FROM THE ENGINE, WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO WERE UNABLE TO DIAGNOSE THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED ONLINE BY OTHER DODGE DURANGO OWNERS THAT THE DEFECT WAS RELATED TO THE ENGINE LIFTERS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS PROVIDED A CASE NUMBER AND TRANSFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Oct 26, 2020
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT WHILE BOTH HE AND HIS WIFE WERE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD YET TO TAKE THE VEHICLE TO A MECHANIC OR A DEALER TO BE REPAIRED FOR THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 17V741000 (ELECTRICAL SYSTEM) WHICH HE LINKED TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Seats, Oct 24, 2020
RIGHT FRONT SEAT HEADREST HAS DEPLOYED FOR NO REASON WHILE DRIVING.
Seats, Oct 22, 2020
THE HEADREST BURST OPEN ON THE DRIVER SEAT FOR NO REASON, WHEN THE VEHICLE WAS ON BUT STATIONARY, PARKED IN MY GARAGE.
Engine, Oct 15, 2020
TICKING NOISE WHEN ENGINE WAS RUNNING. MECHANIC WAS FAMILIAR WITH NOISE. STATED IT WAS A BAD ROCKER ARM.WHEN IT WAS TAKEN APART FOUND THAT THE BAD ROCKER HAD ALSO DAMAGED CAM SHAFT . ENDED UP REPLACING ALL ROCKERS AND CAMS AT A COST OF 2400.00. MECHANIC ALSO STATED THIS WAS A WELL KNOW ISSUE WITH THESE MOTORS
Air bags, Seat belts, Oct 8, 2020, crash
I WAS DRIVING DOWN THE STREET AND 1 VEHICLE IN FRONT OF ME ABOUT 3 TO 4 CAR LENGTHS. THE WOMAN WAS GOING SAME SPEED, I LOOKED TO MY RIGHT TO ASSURE A DOG WAS NOT GOING TO RUN INTO THE STRRET, 2 SECONDS, AN LOOKED BACK AT ROAD AND PERSON IN FRONT HAD STOPPED, WITH NO TURN SIGNAL ON AND NO ONCOMING TRAFFIC. I FIRMLY APPLIED BRAKES AND TRIED TO VEER AROUND THE CAR BUT THERE WAS NOT SUFFICIENT SPACE AND HIT THE BACK OF CAR SO HARD IT TOSSED AROUND ITEMS IN THE CAR BREAKING FRONT WINDSHIELD, KNOCKING OFF MY GLASSES. THE FORCE WAS SO HARD IT THRUST MY BODY HARD ONTO STEERING WHEEL AND LEG INTO DASH. THE AIRBAGS DID NOT DEPLOY FOR DRIVER OR PASSENGER. THE SEAT BELT DID NOT HOLD MY BODY TO THE SEAT. I HAVE A VERY SERIOUS CONTUSION ON LEFT LEG WHERE PUTTING WEIGHT ON THE LEG IS TERRIBLE PAIN. I HAVE A FRACTURED STURNUM(CHESTBONE) MAKING BREATHING, WALKING, GETTING UP OR DOWN, REACHING FOR SOMETHING EXTREMELY DIFFICULT AND EXTREMELY PAINFUL. YOUR SITE BY VIN NUMBER STATES THERE WAS A RECALL ON AIRBAGS, I NEVER RECEIVED ANY NOTICE OF A RECALL ON AIRBAGS OR SEATBELT. I PHONED LOCAL DEALERSHIP FOR HISTORY AND THEY REPORTED THERE HAS NEVER BEEN A RECALL ON THIS MAKE AND MODEL. I TALKED WITH INSURACE AGENT AND AN ATTORNEY AND THEY HAD NO INFORMATION OF RECALLS ON THIS VEHICLE. NOW I DONT KNOW WHAT TO BELIEVE, BUT I DO KNOW SOMETHING IS WRONG AS EITHER THE AIRBAG OR SEAT BELT SHOULD HAVE PREVENTED ME FROM BEING THRUST FORWARD SO HARD TO FRACTURE MY STERNUM AND CAUSE SERIOUS INJURY TO LEFT KNEE. I WOULD LIKE AN INVESTIGATION AS TO WHY THE AIRBAG AND SEATBELT DID NOT WORK PROPERLY. I DONT BELIEVE THIS VEHICLE IS SAFE. PLEASE CONDUCT THE INVESTIGATION.
Seats, Oct 6, 2020
I WAS SIMPLY DRIVING BETWEEN 25-35 MPH, BY MYSELF, WHEN THE PASSENGER SIDE HEADREST SUDDENLY DEPLOYED. I THOUGHT SOMETHING OR SOMEONE HIT MY CAR. AFTER LOOKING AROUND I NOTICED THAT IT WAS THE PASSENGER HEADREST. I HAVE NO IDEA WHAT CAUSED IT TO ACTIVATE??? DEALER SAYS THE ONLY WAY TO FIX IT IS TO BRING IT TO THEM???
Seats, Sep 28, 2020
ACTIVE HEAD RESTRAINT ACTIVATED WITHOUT WARNING WITH OCCUPANT IN THE SEAT. VEHICLE WAS IN MOTION AND BEING DRIVEN NORMALLY IN TOWN. ACTIVE HEAD RESTRAINT HIT OCCUPANT AND CAUSED PAIN. TOOK TO DEALERSHIP AND WAS TOLD NOTHING THEY COULD DO OTHER THAN CHARGE ME 750 DOLLARS TO REPAIR THE ISSUE.
Air bags, Sep 21, 2020
PASSENGER SIDE HEADREST DEPLOYED WHILE DRIVING. NO CRASH INVOLVED. DEPLOYED DURING HIGHWAY DRIVING APPROX 45-50 MPH.
Visibility/wiper, Sep 15, 2020
THE WINDOW COWL HAS DETERIORATED AND CAUSING LOTS OF ROAD NOISE- IT HAS BEEN GOING ON FOR A WHILE BUT JUST NOW FIGURED OUT THE ISSUE. THERE ARE A LOT OF COMPLAINTS SURROUNDING THIS- IF THIS ULTIMATELY FAILS IT CAN CAUSE LEAKAGE TO THE BRAKE MASTER CYLINDER OR OTHER DAMAGE FROM WATER.
Seats, Sep 8, 2020
AS I WAS DRIVING DOWN THE HIGHWAY THE PASSENGER SEAT HEAD REST DEPLOYED HITTING ME IN THE BACK OF THE HEAD. THE INNER PARTS OF THE HEAD REST SNAPPED AND IT'S NOT RATTLING.