2014 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 782 owner complaints filed for this model year. This is the 6th highest complaint count among 25 Durango model years with reports.
Of the 2014 reports, 23 involved a crash and 9 involved a fire. 60 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
782 reports, newest first.
Electrical system, Wheels, Electronic stability control (ESC), Oct 12, 2018
THE CAR HAS ALWAYS "RADDLED" SINCE I FIRST BOUGHT IT. I WAS TOLD THE PROBLEM WAS THE TIRES AND THAT THEY'D BEEN ROTATED AND SHOULD BE FIXED. I BOUGHT THE CAR IN JUNE 2017 AND HAVE HAD TO REPLACE ALL 4 TIRES SINCE DESPITE MY MANY COMPLAINTS. YESTERDAY, THE VEHICLE SHIFTED GEARS WHILE DRIVING, HORN STARTED HONKING UNCONTROLLABLY UNTIL I HAD TO REMOVE THE FUSE, THE SCREENS ALL BLANKED OUT AND FLASHED WARNINGS, HEADRESTS VOLUNTARILY FOLDING... ALL WHILE MY 3 CHILDREN WERE IN THE CAR DURING A HURRICANE. THE VEHICLE WAS IN MOTION ON A CITY STREET
Electrical system, Other or unspecified, Oct 10, 2018
VEHICLE ON BOARD CONTROL PANEL CONSTANTLY MALFUNCTIONS, WITH THE SCREEN GOING BLACK AFTER IGNITION. SYSTEM WILL REMAIN INACCESSIBLE FOR PROLONGED PERIOD OF TIME AND WILL INCREASE AIR TEMP TO 75 DEGREES, WITH NO WAY TO STOP OR CHANGE AIR OUTPUT. ON BOARD/UCONNECT CONNECTIVITY CONTINUOUSLY LOST WITH NO PHONE/COMMUNICATION ACCESS AVAILABLE (I.E., CENTER LIGHT ON REAR VIEW WILL BE RED MOST TIMES). HAVE TAKEN VEHICLE TO MULTIPLE DODGE DEALERSHIPS FOR REPAIR, BUT REPAIR SHOPS CLAIM TO BE UNABLE TO FIND A PROBLEM. PROBLEM BEGAN AFTER FIRST SYSTEM UPDATE.
Electrical system, Oct 8, 2018
LIKE SO MANY OTHERS, MY TAILLIGHT HAS FILLED WITH WATER AND STOPPED WORKING. I WAS NOTIFIED BY A FELLOW DRIVER. I HAD NO IDEA AND COULD HAVE EASILY BEEN REAR ENDED. I HAVE NO IDEA WHY THIS ISSUE ISN'T A RECALL. IT IS A DANGER AND WILL CAUSE INJURY OR DEATH EVENTUALLY.
Exterior lighting, Oct 5, 2018
THE REAR TAIL LIGHTS OF MY 2014 DURANGO ARE FILLING WITH WATER BECAUSE OF BAD SEALS AND THE LED STRIP INSIDE IS SHORTING OUT. I BOUGHT MY VEHICLE 2 YEARS AGO AND MY DEALERSHIP REPLACED THE ENTIRE TAIL LIGHT ASSEMBLY BECAUSE OF THIS ISSUE AND NOW IT IS HAPPENING AGAIN. THEY REPLACED IT THEN BECAUSE I NOTICED THE ISSUE THE DAY I BOUGHT THE CAR AND THEY OFFERED TO FIX THE PROBLEM ON THEIR DIME SHOULD IT WORSEN. (IT DID WITHIN A MONTH) THE EXTENDED WARRANTY I PURCHASED DOES NOT COVER THIS. THIS ISSUE HAPPENED AGAIN 2 WEEKS AGO. WE HAVE BEEN HAVING HEAVY RAINS THE LAST 2 WEEKS AND I NOTICED THAT THE LIGHT BEGAN FILLING WITH WATER AGAIN. THE VEHICLE WASN'T MOVING, IT WAS SIMPLY PARKED IN MY DRIVEWAY OR IN THE LOT OUTSIDE OF WHERE I WORK. MY MAIN CONCERN IS THAT IT WILL WORSEN AND CAUSE EITHER SAFETY INCIDENTS BECAUSE THE LIGHTS CAN'T BE SEEN AT NIGHT, OR WILL CAUSE ME TO BE CITED BY THE POLICE FOR LIGHTS BEING OUT. I HAVE BEEN TOLD BY MY DEALERSHIP THAT THE REPAIR WILL BE BETWEEN $1000 AND $1400 DOLLARS BECAUSE THE ENTIRE ASSEMBLY HAS TO BE DONE TOGETHER BECAUSE IT IS MANUFACTURED THAT WAY. I UNFORTUNATELY CAN'T AFFORD TO REPLACE THE LIGHT AT THIS TIME BECAUSE OF THE PRICE. I DID A CURSORY GOOGLE SEARCH TO SEE IF ANYONE ELSE HAS HAD A SIMILAR PROBLEM AND FOUND FORUMS, VIDEOS, AND PICTURES OF PEOPLE WITH BOTH DODGE DURANGO'S AND LATE MODEL DODGE CHARGER'S HAVING THE SAME ISSUE AS ME. I HAVE INCLUDED A PICTURE OF THE REAR OF MY CARR FROM 2 WEEKS AGO AND MY ORIGINAL DEALERSHIP INVOICE FOR THE FIRST TIME THE LIGHT WAS REPLACED 2 YEARS AGO. I ALSO PROVIDED THE URL TO ONE OF THE VERY FIRST LINKS THAT SHOWED UP IN GOOGLE BY SEARCHING 2014 DURANGO DEAD TAIL LIGHTS AS WELL AS AN ATTACHED PICTURE FROM A GOOGLE IMAGE SEARCH USING THE SAME SEARCH. HTTPS://WWW.GOOGLE.COM/AMP/S/WWW.DODGEDURANGO.NET/FORUMS/DURANGO-DISCUSSIONS-2014/42937-POLL-WATER-TAIL-LIGHT-2014-A.HTML%3FT=42937&=1
Exterior lighting, Oct 5, 2018
WATER IS IN THE LIFT GATE LIGHT ASSEMBLY. THIS CAUSED THE LED LIGHT TO QUIT WORKING ON THE LOWER LEFT. WITH THE LIGHTS NOT WORKING PER PA STATE INSPECTION THIS FAILS THE SAFETY INSPECTION. I TOOK NOTICE OF WATER ON THE INSIDE OF THE LENS AND THEN A FEW DAYS LATER THE LIGHTS QUIT WORKING. I STARTED O REMOVE THE LIGHT ASSEMBLE AND WHEN I PULLED OUT THE BOLTS, WATER JUST FLOWED OUT OF THE LIGHT. ONCE LOOKING INTO WHY I FOUND MUCH OF THE SEAMS COMING APART ALLOWING WATER TO ENTER THE FIXTURE. TO BUY A NEW LIGHT FIXTURE IT WILL COST $1150 FROM A DODGE DEALER PLUS 1.5 HOURS LABOR TO INSTALL AT $90 PER HOUR. THIS IS 1/20 OF THE PRICE OF WHAT I JUST PAID TO BUY THIS USED.
Seat belts, Other or unspecified, Service brakes, Sep 16, 2018
I HAVE 2 ACTIVE RECALLS ON THIS VEHICLE, THEY ARE T59, BRAKE BOOSTER WATER SHIELD MAY HAVE BEEN INCORRECTLY INSTALLED, AND P67, OCCUPANT RESTRAINT CONTROL (ORC) MODULE MAY DEVELOP AN INTERNAL FAULT. I HAVE 1 ACTIVE CAMPAIGN ON THIS VEHICLE, IT IS U06, AUTOPARK FUNCTIONALITY. I JUST PURCHASED THIS VEHICLE ON JUNE 23RD, 2018 AT PERFORMANCE DODGE LA VISTA, NEBRASKA. I WAS INFORMED BY THE PERFORMANCE DODGE LA VISTA, NEBRASKA SERVICE DEPARTMENT THAT THE RECALLS WERE PERFORMED, AND NOT REPORTED, DUE TO LACK OF PERSONNEL IN THE RECALLS REPORTING DEPARTMENT. MEANWHILE, I DRIVE A NEW/USED VEHICLE, WONDERING IF THE DEALERSHIP ACTUALLY ADDRESSED THE OPEN RECALLS, AND CAMPAIGN ON MY VEHICLE, WITH MY SAFETY AT RISK. THIS IS HIGHLY UNACCEPTABLE, IT IS NOW SEPTEMBER 16TH, 2018, AND THE RECALLS, AND CAMPAIGN ARE STILL OUTSTANDING ON MY VEHICLE. I AM LOOKING TO YOU FOR ASSISTANCE IN THIS MATTER. I AM ALSO WORRIED IF THE WORK WAS NOT ACTUALLY COMPLETED, AND JUST REPORTED AS COMPLETE BY THE DEALERSHIP, THE THOUGHT OF THIS IS FRIGHTENING, AGAIN, SINCE MY SAFETY, AND THAT OF MY FAMILY, IS AT RISK WHEN OPERATING THIS VEHICLE. THANK YOU FOR LISTENING, AND I HOPE TO HEAR FROM YOU REGARDING A RESOLUTION TO THIS MATTER SOON. GOOD DAY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Exterior lighting, Sep 11, 2018
2014 DURANGO ACT WATER IN RACETRACK LIGHTING ON HATCH. PARKED IN A PARKING LOT . WHEN I WENT TO OPEN THE HATCH THE LIGHT FLICKERED AND WENT OUT. BOTH TAIL LIGHT STILL WORK.
Seats, Sep 6, 2018
UPON WASHING MY CAR, THE PASSENGER SIDE FRONT SEAT ACTIVE HEADREAST ACTIVATED WHILE SITTING IN THE DRIVEWAY. NO ONE WAS IN THE SEAT AND THE CAR WASNT IN MOTION. THERE ALSO WASN'T ANY REAR IMPACT. TOOK THE CAR TO THE DEALER BEEN GETTING THE RUN AROUND IF ITS COVERED UNDER WARRANTY.
Exterior lighting, Aug 30, 2018
I HAVE FALLEN VICTIM TO THE INFAMOUS CONDENSATION/WATER IN MY REAR TAILLIGHTS. THIS IS OBVIOUSLY A DESIGN FLAW. AND NOW MY FAMILY'S SAFETY IS AT JEOPARDY. WHY MUST THE CONSUMER PAY FOR YOUR DESIGN FLAW. I'M A MOPAR FAN. BUT I'M HIGHLY THINKING OTHERWISE.
Exterior lighting, Aug 30, 2018
LED TAILGATE LIGHT HAS LEAK IN GASKET ALLOWING WATER TO ENTER AND SHORTING OUT THE LIGHT.
Electrical system, Exterior lighting, Structure, Aug 28, 2018
TRACK LIGHTING ON THE REAR DOOR IS NOT SEALED AND WATER GETS INTO THE LIGHT HOUSING AND THE REAR CAMERA AS WELL AS THE LICENSE PLATE LIGHTS. SOME OF THE LIGHTS IN THE TRACK ARE OUT AND I HAVE TO KEEP REPLACING THE LICENSE PLATE LIGHTS. WATER IS JUST SITTING ON THE LIGHTS SO THEY BURN OUT. I'M AFRAID THIS MIGHT START A ELECTRICAL FIRE IN THE REAR DOOR OR MY REAR LIGHTS WILL JUST STOP WORKING.
Exterior lighting, Aug 28, 2018
IN JULY WE APPROACHED OUR PARKED DURANGO. MY WIFE NOTICED THE TAIL LIGHT WAS NOT AS BRIGHT ON THE DRIVER'S SIDE. I HAD REMOTE STARTED THE CAR, SO WE COULD SEE THE LIGHTS. LOOKING CLOSER, WE SAW THAT IT HELD WATER. I CALLED THE DEALERSHIP AND "GOOGLED" THE PROBLEM. THE DEALERSHIP TOLD ME THAT THERE WAS NO RECALL, AND THE WARRANTY WAS EXPIRED. I WAS TOLD THAT I COULD BUY A NEW TAIL LIGHT FOR $1,200. I BELIEVE DODGE INTENDED OWNERS TO NEVER (EXCEPT IN THE CASE OF A COLLISION, OR IN OTHER RARE INSTANCES) NEED TO REPLACE SUCH A PRICEY PART, FOR THE LIFE OF THE VEHICLE. HENCE THE LED. THEY OFFERED NO OTHER REMEDY. THIS FAILURE, ON AN ESSENTIAL SAFETY ELEMENT ON THE DURANGO, HAS BEEN NOTED BY MANY FOLKS ON THE WEB. I FOUND A YOUTUBE VIDEO, WHICH SHOWED REMOVING A FEW LIFT GATE BOLTS WOULD ALLOW THE WATER TO ESCAPE, HELPING TO LIMIT THE LOSS OF MORE OF THE LEDS INSIDE THE HOUSING. THAT WORKED, BUT IS NOT A SOLUTION TO THE DIMINISHED LIGHTING. WE NOW HAVE A SMALL SHOWER POTENTIAL WHEN STANDING UNDER OUR LIFT GATE. LIFTING THE TAILGATE REMOVES WATER, WHICH CONTINUES TO COLLECT DURING EVERY RAIN, AND EACH TIME WE WASH THE VEHICLE. LEAVING THE BOLTS IN A TRAY, INSIDE THE CABIN, SERVES TO REMIND ME OF THIS DILEMMA, AND MAY ALLOW INSECTS TO INFILTRATE THE AREA. THE WATER DAMAGE WILL ONLY INCREASE F THERE IS NO FUNCTIONING SEAL, SO AT LEAST, THIS PROVIDES AN OUTLET (BUT ONLY WHEN I LIFT THE GATE). FROM MY GOOGLE SEARCH, I LEARNED THAT THE PROBLEM HAS ALSO BEEN NOTED ON DODGE CHARGERS, AND OTHER PRODUCTS EQUIPPED WITH THIS SAME PART, AND THE FAILURE APPEARS TO STEM FROM SOME MICRO FRACTURES AT THE TOP OF THE FIXTURE. THIS SOUNDS LIKE THE MANUFACTURE OF THE LIGHT IS FLAWED, POOR MATERIALS WERE USED, OR ASSEMBLY PROCEDURES HAVE AN OVER-TORQUED NUT IN THAT AREA. I SURE WOULD LIKE SOME RELIEF FROM THIS UNSAFE, AND VERY EXPENSIVE, SITUATION.
Seats, Aug 22, 2018
THE FRONT PASSANGER SIDE HEADREST COMPLETELY BECAME UNDONE WITH SUCH FORCE THAT IT PUSHED THE BACK OF MY HEAD FORWARD WHILE WE WERE DRIVING TO OUR DESTINATION. FELT LIKE SOME ONE PUNCHED ME IN THE BACK OF MY HEAD WITH SUCH FORCE THAT IF I WAS THE PERSON DRIVING, IT COULD HAVE CAUSED AN MAJOR ACCIDENT. WE WERE ON A MAJOR HIGHWAY (TURNPIKE) GOING ABOUT 70 MPH AND I'M GLAD THAT IT WAS NOT THE DRIVER'S SIDE.IT STARTLED ME AND MY WIFE AS WELL IT COMPLETELY UNEXPECTED.NOW THE QUESTION IS THAT IF THIS HAPPENED ON THE PASSENGER SIDE, ITS JUST A MATTER OF TIME THAT IT CAN HAPPEN ON THE DRIVERS SIDE??? THIS HEADREAST LOOKS LIKE ITS SPRINLOADED AND THE PIN THAT HOLDS THIS HEADREST TOGETHER FAILED. THE UNIT IS BROKEN AND THE PLASTIC HOUSING INSIDE THE HEADREST THAT HOLDS THE PIN IS BROKEN AS WELL. PLEASE THIS NEEDS TO BE LOOKED AT AS IT IS AN ACCIDENT WAITING TO HAPPEN BECAUSE IT JUST CAN HAPPEN AT ANY TIME AND IT WOULD BE UNFORTUNATE FOR ANYONE TO GET HURT IF THEY ARE DRIVING DURING THE DAY OR ESPECIALLY AT NIGHT TIME.
Air bags, Seats, Aug 15, 2018
WHILE STOPPED WITH THE VEHICLE IN PARK AFTER JUST COMING OFF OF THE INTERSTATE AT A TRUCK STOP, THE PASSENGER SIDE ACTIVE HEADREST POPPED. NO DAMAGE HAD OCCURRED TO THE VEHICLE, NO LARGE BUMPS OR CURBS WERE HIT. LUCKILY WE WERE STOPPED AND NO INJURY OCCURRED. UNFORTUNATELY THIS IS A HUGE EXPENSE TO FIX AT A DEALERSHIP (OVER $700 JUST FOR THE PART PLUS SHOP HOURS MAKING IT ABOUT A $1000 EXPENSE NOT COVERED BY WARRANTY!) THIS IS A HUGE SAFETY CONCERN - 1. IF WE ARE NOW IN A COLLISION PRIOR TO REPAIR WILL OUR AIRBAGS DEPLOY AS THIS IS PART OF THE WHOLE SYSTEM (AND THE ONE IS ALREADY SPRUNG SO COULD DAMAGE OCCUR BECAUSE OF THAT) 2. IF WE HAD BEEN DRIVING AND IT WERE TO DEPLOY AND HIT SOMEONE IT THE BACK OF THE HEAD IT COULD EASILY CAUSE AN ACCIDENT CAUSING INJURY OR EVEN DEATH TO OCCUPANTS AND TO OCCUPANTS OF OTHER VEHICLES! THIS COULD BE EXTREMELY DANGEROUS!
Exterior lighting, Aug 13, 2018
REAR LIGHT BAR HAS SHORTED. THERE IS WATER INSIDE THE ASSEMBLY
Other or unspecified, Aug 10, 2018
ONCE I REACHED MY DESTINATION I PROCEEDED TO BACK INTO MY DESIGNATED PARKING SPOT, MY VEHICLE ENGINE REMAINED RUNNING, BUT THE CAR WOULD NOT MOVE. I PUT THE GEAR INTO DRIVE, IT WOULD NOT MOVE, I PUT IT INTO TO PARK, THEN BACK TO REVERSE AND IT STILL WOULD NOT GO BACK OR FORWARD. I TURN THE ENGINE OFF AND ON SEVERAL TIMES BEFORE SHIFTING IT BACK INTO GEAR, STILL NONE OF THESE THINGS PREVAILED. AFTER ABOUT 10 MINS OF THE ABOVE ACTIONS, I WAS ABLE TO REVERSE THE CAR INTO POSITION. I HAVE NOT TRIED TO MOVE IT SINCE.
Seats, Aug 10, 2018
THE ACTIVE RESTRAINT HEADREST ON PASSENGER SIDE FRONT SEAT DEPLOYED WHILE SITTING OVER NIGHT IN THE DRIVEWAY. VEHICLE HAS 104,000 MILES AND THERE HASN'T BEEN ANY REAR END IMPACTS. IT APPEARS THAT THE PART THAT HOLDS THE PIN HAS BROKEN ALLOWING THE HEADREST TO DEPLOY AND THE PIN IS STILL IN THE LATCH IT'S SELF. THERE IN NOT ANY CURRENT RECALL ON THIS BUT IF IT HAPPENS WHILE SOMEONE IS SETTING IN THE SEAT IT COULD CAUSE A HEAD OR NECK INJURY OR IF IT IS THE DRIVER CAUSE AN ACCIDENT.
Other or unspecified, Aug 7, 2018
THE GPS SYSTEM ON MY VEHICLE PROVIDES INACCURATE INFORMATION THAT MAY CAUSE ACCIDENTS EASILY. I HAVE BEEN HAVING ISSUES WITH MY RADIO/COMPUTER UNIT IT WILL STATE IM IN DIFFERENT LOCATION OR IN THE MIDDLE OF NOWHERE IT WILL DIRECT ME TO TURN IN PLACES THERE IS NO ROAD. THIS IS A SERIOUS ISSUE AS I USE MY NAVIGATION A LOT NOW I HAVE TO USE MY PHONE AS IM SCARRED TO USE THIS UNIT. SOMETIMES IT WILL JUST NOT TURN ON WHEN I START THE VEHICLE. THE SCREEN WILL SOMETIMES PP UP A MESSAGE THAT STATES MY VEHICLE PHONE NEEDS ASSISTANCE CONTACT DEALER BUT WE ALL KNOW THE DEALERS SUCK AS I HAVE WENT IN 3 TIMES NOW JUST TO TALK TO SOMEONE TO FIND OUT WHAT THE ISSUE IS AND THEY JUST TELL ME ITS DIFFERENT ISSUES AND GET THE RUN AROUND FOR IT TO NOT BE FIXED. NOT SURE ON EXACT TIME BUT AROUND JUNE STARTED NOTICING THE ISSUE.
Electrical system, Exterior lighting, Aug 2, 2018
THE DURANGO'S REAR RACE TRACK TAIL LIGHT ASSEMBLE FILLS WITH WATER CAUSING A SHORT. VEHICLE HAS FAILED A PA SAFETY INSPECTION DUE TO THE HAZARD.
Seats, Jul 31, 2018
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE HEADREST DETACHED AND PUSHED AGAINST THE BACK OF THE DRIVER'S HEAD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BLAISE ALEXANDER CHRYSLER JEEP DODGE (1080 E COLLEGE AVE, STATE COLLEGE, PA 16801, 814-234-4321) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO CALL BACK; HOWEVER, THE CONTACT DID NOT RECEIVE A RESPONSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. **TR *TR
Air bags, Jul 30, 2018
WHILE THE VEHICLE WAS PARKED IN A PARKING LOT THE DRIVER SIDE HEAD REST AIRBAG DEPLOYED. THE VEHICLE WAS TAKEN TO A CHRYSLER DEALERSHIP. THE DEALERSHIP CONFIRMED NO IMPACT EVENT OCCURRED AND THE BAG JUST DEPLOYED. DEALER ALSO SAID IT WAS NOT A WARRANTY COVERED ITEM AND WOULD NOT REPLACE/REPAIR AT NOT COST. ON THE DAY THE BAG DEPLOYED IT WAS A HOT SUNNY DAY.
Exterior lighting, Jul 29, 2018
WATER/CONDENSATION HAS ENTERED THE RACETRACK LIGHTING ON MY DURANGO. ITS CURRENTLY THE REAR PASSENGER SIDE. THE CONDENSATION/WATER HAS CAUSED MY REAR LIGHTING TO NOT WORK AND HAS BEGUN RUSTING IN THE AREA. SAFETY CONCERNS ARE INEFFECTIVE, DISABLED LIGHTING NECESSARY FOR DRIVING AND CAUSE AN ACCIDENT. SIMILAR SAFETY CONCERNS HAVE BEEN NOTED BY OTHER OWNERS OF THIS TYPE OF VEHICLE
Exterior lighting, Jul 28, 2018
THE REAR TAILGATE LIGHT IS FILLING WITH WATER . AFTER A RAIN STORM OR CAR WASH THE LEFT SIDE OF THE LIGHT HAS WATER BUILD UP , I'M WORRIED THAT IT WILL BE A SAFETY ISSUE, AS PART OF THE LIGHT DOES NOT ILLUMINATE.
Electrical system, Exterior lighting, Jul 27, 2018
REAR TAIL LIGHT FAILURE WITH LOW MILEAGE ON VEHICLE. RUNNING AND BRAKE LIGHTS STOP WORKING. LIKELY DUE TO WATER INTRUSION CAUSING SHORT IN ELECTRICAL SYSTEM.
Exterior lighting, Jul 25, 2018
LED SIGN HER TAIL LIGHT FILLS UP WITH WATER AND SHORTS OUT THE LED BULBS THERE'S NO WAY TO CHANGE THE LED BULBS HAVE TO REPLACE THE WHOLE THING