2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Steering, Oct 2, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ANDERSON FORD BULLHEAD CITY LOCATED AT 2585 AZ-95, BULLHEAD CITY, AZ 86442, (928) 255-6752, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 133,000.*DT CONSUMER STATED MANUFACTURER WOULD NOT INCLUDE CONSUMER'S VEHICLE IN RECALL #14S05. ALSO DRIVING IN THE HEAT WITH THE AC ON GENERATES ENGINE HEAT DRIVING ON HEATED ASPHALT.*JB*LN*JB
Service brakes, Sep 28, 2020
REPLACED MASTER CYLINDER, BOOSTER FRONT ROTORS CALIPERS AND PADS. PEDAL IS SOFT AND GOES ALMOST TO THE FLOOR WHEN BRAKING WHILE STOPPING.
Service brakes, Sep 23, 2020
I HAVE TO PUSH MY BRAKE PEDAL TO THE FLOOR FOR IT TO STOP. THE ONLY TIME IT WILL CATCH IS IF I BRAKE HARD OR AGGRESSIVE BUT THEN THE PEDAL WILL START TO SINK TO THE FLOOR
Suspension, Sep 19, 2020
RIGHT FRONT CROSS MEMBER AT LOWER CONTROL ARM COMPLETELY RUSTED PREMATURELY, FRONT END STARTED MAKING CLUNKING NOISE WHEN DRIVING
Service brakes, Hydraulic, Sep 3, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 40 MPH, SHE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOOR TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER BAYWAY LINCOLN LOCATED AT 12333 GULF FWY, HOUSTON, TX 77034, (281) 929-6500, WHERE IT WAS DIAGNOSED WITH NEEDING TO FLUSH THE BRAKE ASSEMBLY AND HAVE UNKNOWN PARTS REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 120,000.*DT*JB
Suspension, Sep 2, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE FRONT SUSPENSION FAILED AND CAUSED THE PASSENGER'S SIDE FRONT WHEEL TO FAIL. THE CONTACT WAS ABLE TO MOVE THE VEHICLE ONTO THE ROAD SHOULDER AND FOUND THE THAT THE FRONT SUSPENSION HAD FRACTURED AND SEPARATED. THE VEHICLE WAS TOWED FILLBACK FORD ' RICHLAND CENTER (2410 US 14 RICHLAND CENTER, WI 53581, (608) 647-5400). THE DEALER INSPECTED THE VEHICLE AND FOUND THAT THE FRONT SUSPENSION SUBFRAME FRACTURED DUE TO CORROSION. THE DEALER REPLACED FRONT SUBFRAME K-FRAME, THE AXLE, CONTROL ARM, AND TIE ROD. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,810. INVALID VIN. *BF
Engine, Aug 30, 2020
ENGINE WAS BUCKING, STALLING AT HIGHWAY SPEEDS NEARLY CAUSING ME TO BE IN SEVERAL ACCIDENTS. (CUSTOMER SAT. PROGRAM 13N03)
Vehicle speed control, Aug 29, 2020
WHILE DRIVING AROUND 70 MPH ON THE FREEWAY MY 2010 FORD ESCAPE STARTED TO HESITATE WITH THE ENGINE RUNNING ROUGH, AND LEFT ME WITHOUT THE ABILITY TO ACCELERATE... I WAS A SITTING DUCK, LUCKILY I WAS ABLE TO MAKE IT OVER TO THE SHOULDER WITHOUT HURTING MYSELF OR HURTING ANYONE ELSE. AFTER RESEARCHING THIS PROBLEM I REALIZE THAT FORD HAD RECALLED A CERTAIN NUMBER OF 2010 FORD ESCAPES AS WELL AS 2010 FORD FUSION FOR THE THROTTLEBODY TO BE REPLACED. THEY ALSO BACK IN JANUARY 2014 SENT OUT A LETTER TO FORD OWNERS STATING THAT IT IS POSSIBLE YOUR ESCAPE'S THROTTLE BODY COULD GO OUT; AND EXPLAINED EXACTLY WHAT THAT WOULD FEEL LIKE AND WHAT THEY COULD EXPECT IF IT WAS TO GO OUT. WHY WE RECALL SOME AND NOT RECALL ALL; WHY WAIT TILL THERE IS A PROBLEM UNTIL THEY CAN FIX THE PROBLEM. THEY KNEW THIS WAS A PROBLEM AND THEY DID NOTHING ABOUT IT THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED.
Electrical system, Aug 25, 2020
CANNOT START VEHICLE! PROBLEM SEEMS TO BE IN THE IGNITION SWITCH. KEY WILL NOT TURN FORWARD ENOUGH TO ENGAGE STARTER. PROBLEM STARTED YEARS AGO AND NOW HAS PROGRESSED TO THIS POINT WHERE IT WILL NOT START AT ALL USING THE IGNITION. THANKS!
Fuel/propulsion system, Aug 12, 2020
LEAK GAS
Steering, Aug 9, 2020
RE: VIN [XXX] 2010 FORD ESCAPE SAFETY RECALL NOTICE 14S05/NHTSARECALL 14V-284 THE POWER STEERING FAILED MAKING THE VEHICLEVIRTUALLY IMPOSSIBLE TO DRIVE ON 7/20/20. I MADE AN APPOINTMENT WITH LARRY MILLER FORD LINCOLN DRAPER, 11442 S LONEPEAKPARKWAY, DRAPER,UT 84020 ON 7/21/20. WHEN I TOOK THE VEHICLE TO THE DEALERSHIP THEY SAID THERE WAS NO CURRENT RECALL ON THISVEHICLE AND THAT THE PART #CL8Z*3F818*A TORQUE STEERING SENSOR WAS DEFECTIVE CAUSING THE POWER STEERING TO FAIL. THE SERVICE DEPARTMENT AT THE DEALERSHIP SAID THAT THE FORD MOTOR COMPANY WAS QUICK TO REJECT REPAIR FOR RECALLS OR WARRANTIES AS IT IS A DIRECT EXPENSE TO FORD MOTOR COMPANY. THEY SAID MY RECOURSE WAS TO CONTACT FORD MOTOR COMPANY WHICH I DID AT THE DEALERSHIP. AFTER CONTACT FORD MOTOR THE CUSTOMER SERVICE REPRESENTATIVE STATED THAT THERE WOULD BE NO RECALL WOULD BE HONORED AS THE RECALL WAS ALREADY PERFORMED IN 2014 WITH THE PREVIOUS OWNER AND ONLY THE SOFTWARE WAS UPDATED. THE ESTIMATE OF REPAIRS AT LARRY MILLER FORD LINCOLN DRAPER WAS $922.97, WHICH, AS A SINGLE WOMAN, I HAVE HAD TO HAVE A REPAIR SHOP REPLACE THE SENSOR. LASTLY, AS I AM DIFFICULT TO REACH DURING THE DAY SO PLEASE CONTACT MY FATHER [XXX] AT [XXX]. THANKS FOR YOUR HELP IN THIS MATTER. BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Suspension, Other or unspecified, Jul 28, 2020
DRIVING VEHICLE DOWN HIGHWAY AT APPROXIMATELY 70MPH, HIT BUMP FROM ROAD CONSTRUCTION. SURFACE WAS SLIGHTLY ELEVATED, STEERING WHEEL JERKED AND THEN WAS TILTED APPROXIMATELY 30 DEGREES OFF CENTER TO THE LEFT. LIFTED VEHICLE AND INSPECTED, FOUND K-FRAME ON PASSENGER SIDE WAS ROTTING THROUGH AND HAD PARTIALLY DETACHED. CAUSING ALIGNMENT TO CHANGE. NOT MUCH MATERIAL IS HOLDING IT ON STILL.
Structure, Jul 26, 2020
I WAS LOADING GROCERIES INTO THE WINDOW AREA OF THE TAILGATE. WHEN THE BRACKET CRACKED, APPEARS TO HAVE CORRODED AND CRACKED.
Other or unspecified, Jul 20, 2020
DRIVING ON MAIN LOCAL ROAD APPX 30 MPH WHEN THE CHECK ENGINE LIGHT POPPED ON, THEN THE CAR SUDDENLY DIED, I WAS ABLE TO SWERVE TO PARK, SHUT RESTART CAR, CAR SPUTTERED MADE IT TEN FEET AND DIED AGAIN. WENT TO MECHANIC, HE CHECKED ALTERNATOR, BATTERY, AND RAN THE CODE TEST COULD FIND NOTHING WRONG, DRIVING AGAIN APPX 1 WEEK LATER SAME THING HAPPENS AGAIN. MECHANIC CAN FIND NOTHING WRONG. MY CAR DOES NOT EVEN HAVE 60,000 MILES ON IT. I AM THE ONLY OWNER, AND HAVE MAINTAINED MY CAR AS RECOMMENDED. IF ME AND MY FAMILY SHOULD GET INJURED OR DIE IN THIS CAR OUR BLOOD IS ON FORD.
Steering, Other or unspecified, Jul 19, 2020
A VIBRATION SPORADICALLY OCCURS IN THE STEERING WHEEL WHEN IDLING MOSTLY BUT NOT ONLY. AT FIRST I THOUGHT IT WAS RELATED TO THE A/C UNIT BUT IT HAPPENS WHETHER ON OR OFF. TEMPERATURES ARE NOT AFFECTED ON GAGES. I BELIEVE THIS WAS WHY THE VEHICLE ONLY HAD 55,000 MILES ON IT WHEN I BOUGHT IT IN 2018. THE VIBRATION OCCURS WHEN MOVING OR STATIONARY WHEN IT HAPPENS ITS SEEMS COMPLETELY RANDOM. IT HAS BEEN HAPPENING NOTICEABLY FOR ABOUT A YEAR NOW. AT LEAST NOTICEABLY. PROBABLY UNRELATED BUT THE VEHICLE HAS ALWAYS HAD SOMETHING A LITTLE OFF ABOUT THE ENGINE WHEN I BOUGHT IT. IT SEEMED A LITTLE LOUDER THAN IT SHOULD BE AND NOT AS SMOOTH I THOUGHT IT SHOULD HAVE BEEN. SO IT MIGHT BEEN AN ISSUE THE WHOLE TIME BUT BECOMING MORE NOTICEABLE. WHEN IT HAPPENS IT USUALLY HAPPENS FOR 30 SECONDS TO A MINUTE BUT HAS LASTED LONGER. ONCE IT WOULDN'T GO AWAY AT ALL UNTIL I TURNED THE CAR OFF AND RESTARTED IT. I TOOK IT INTO A FORD DEALERSHIP ABOUT 4 MONTHS AGO AND EXPLAINED THE ISSUE NOT AS WELL AS I AM NOW SINCE MORE TIME HAS PASSED AND THOUGHT MAYBE IT WAS A TROTTLE BODY VALVE ISSUE I READ ABOUT AND THEY SAID NO THERE IS NO ISSUE WITH THAT. READING FORUMS IT SOUNDS LIKE IT MIGHT BE RELATED TO THE POWER STEERING CONTROL. IT IS CAUSING THE STEERING WHEEL TO VIBRATE SO MAYBE IT IS A POWER STEERING ISSUE.
Power train, Engine, Jun 26, 2020
MY FORD ESCAPE HYBRID IS EXPERIENCING AN ISSUE WITH THE ETB WHICH IS PUTTING THE VEHICLE IN LIMP MODE. THIS ISSUE WAS INVESTIGATED ON A NUMBER OF FORD VEHICLES IN 2014 AND FOUND THAT IT WAS A DEFECTIVE PART OF THE THROTTLE BODY, HOWEVER HYBRID VEHICLES WERE OMITTED FROM THE WARRANTY REPAIR. MY FORD HYBRID IS EXPERIENCING THE SAME ISSUES THAT OTHER MODELS HAD VERIFIED AND SHOULD BE INCLUDED IN THE WARRANTY COVERAGE. *TR
Other or unspecified, Jun 21, 2020
ALARM GOES OFF FOR NO REASON WHEN PARKED. REPLACED BATTERIES IN KEY FOBS WITH NO CHANGE. HAD ISSUE INVESTIGATED LAST YEAR BY FORD WITH NO SATISFACTION. WAS OK DURING WINTER BUT NOW IT IS HOT OUTSIDE. HEAT RELATED?
Electrical system, Jun 19, 2020
I'VE REPLACED IGNITION SWITCH TWICE, AND NOW HAVING TO REPLACE IGNITION HOUSING. LEFT ME STRANDED SEVERAL TIMES. I WAS STATIONARY AND VEHICLE WOULD NOT START. THIS MADE ME LATE FOR WORK AND SCHOOL. *TR
Steering, Jun 17, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO DAHL FORD LINCOLN LOCATED AT 561 THEATER RD, ONALASKA, WI 54650, (608) 779-2886, WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 10V222000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Steering, Jun 15, 2020
STEERING QUIT WHILE DRIVING FORD DENIES THAT THE RECALL 14S05 NOT ONLY THAT I ALMOST HAD ACCIDENT DUE TO SUDDEN LOSS THEY WANT ME TO PAY $2000 FOR FAULTY STEERING ASSEMBLY WHEN THEY KNOW IT?S NOT WORKING. *TR
Steering, Jun 12, 2020
STEERING WENT OUT WHILE I WAS DRIVING DOWN THE ROAD ALMOST GOT INTO AN ACCIDENT IT IS AN ELECTRONIC STEERING DEVICE THAT IN OTHER VEHICLES PRODUCED OUT OF THE KANSAS CITY PLANT HAVE A RECALL ON HIM BUT APPARENTLY MINE DOES NOT I CANNOT STEER MY VEHICLE IT JUST SHUTS OFF IT'S ELECTRONICALLY THIS IS A SERIOUS SAFETY CONCERN I CANNOT DRIVE MY VEHICLE YES IT IS 10 YEARS OLD YES IT HAS OVER 80,000 MILES BUT I HAVE SEVERAL OTHER FORD VEHICLES THAT HAVE WELL OVER 200,000 MILES AND I HAVE NO ISSUE WITH THE STEERING OTHER THAN THIS ONE WITH ITS ELECTRONIC STEERING WHICH I DO SEE THERE ARE RECALLS FOR CERTAIN ESCAPES PRODUCED DURING THAT YEAR OUT OF THE KANSAS CITY PLANT AND NOW FORD WANTS ME TO PAY OVER $7000 THAT SHE JUST FIX SOMETHING THAT THEY SHOULD'VE CORRECTED. *TR
Steering, Jun 10, 2020
STEERING WHEEL LOCKS UP AS IF THE POWER STEERING IS GOING OUT. STARTED TODAY FOR THE FIRST TIME TURNING RIGHT INTO A GAS STATION AND I HAD TO SLAM ON MY BRAKES SO THAT I WOULDN'T HIT THE GUY COMING OUT SINCE I WAS SO UNPREPARED FOR MY POWER STEERING TO GO OUT! I HAD THE RECALL FIXED YEARS AGO AND SOMEHOW...ITS BACK! I SEE THAT THIS IS A COMMON ISSUE WITH THESE VEHICLES. *TR
Seat belts, Seats, Jun 5, 2020
THREAD HOLDING SEAT COVER TOGETHER AND SEATBELT DETERATED CAUSE COVERS TO FALL OFF SEAT AND BELT TO DETACH FROM VEHICLE. *TR
Steering, Jun 3, 2020
WHILE DRIVING, THE VEHICLE SUDDENLY BECAME EXTREMELY HARD TO STEER. THE DASH DISPLAYED 'POWER STEERING ASSIST FAULT'. I WAS OVER 20 MILES FROM HOME ON A VERY CURVY CANYON ROAD. IT WAS VERY DIFFICULT TO KEEP THE VEHICLE IN THE ROAD. THIS IS VERY UNSAFE THAT THIS COULD FAIL WITHOUT NOTICE. I SAW THAT SOME FORD ESCAPES HAVE RECALLS FOR THIS ISSUE BUT NOT MINE. THERE SHOULD BE A RECALL ON ALL THESE CARS IF THIS IS GOING TO BE A RECURRING ISSUE. I SAW THAT THERE WERE MANY COMPLIMENTS ABOUT THIS FROM OTHER FORD ESCAPE OWNERS. *TR
Visibility, May 21, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT AFTER LOADING GROCERIES INTO THE REAR CARGO AREA OF THE VEHICLE, THE HATCH DOOR WAS CLOSED AND THE REAR HATCH WINDOW SHATTERED. THERE WAS GLASS ON THE CONTACT AND INSIDE OF THE VEHICLE. THE CONTACT WAS NOT INJURED BY THE SHATTERED GLASS. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE FOR THE FAILURE THAT WAS EXPERIENCED. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.