2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Other or unspecified, Fuel/propulsion system, Mar 14, 2021
THE CAR HAS HAD ISSUES STARTING SINCE I BROUGHT IT FROM A USED DEALER LAST SEPTEMBER. OVER TIME IT GOT MORE DIFFICULT TO CRANK. I STARTED CHECKING YOUTUBE TO SEE IF IT WERE JUST ME AND CAME TO LEARN THAT THERE IS A GREAT MULTITUDE OF OTHERS HAVING THE SAME ISSUE WITH THEIR FORD ESCAPES. THE LOCKING MECHANISM FROM THE KEY THAT FLIPS THE IGNITION SWITCH IS EITHER TOO WEEK OR IT DOESN'T TURN FAR ENOUGH FOR THE VEHICLE TO CRANK. I HAVE HAD TO REMOVE THE COVERING FROM MY STEERING WHEEL AND MANUALLY USE THE SPARE KEY AS AN EXTENSION OF THE O E INSIDE THE IGNITION, IN ORDER FOR THE VEHICLE TO CRANK. THE SAME PROCESS IS REQUIRED IN TURNING THE CAR OFF. RIGHT NOW IT WORKS, HOWEVER COULD BE A HAZARD WITH ALL OF THE WIRING IN THE STEERING WHEEL EXPOSED. AND WHO IS TO SAY THAT ONE DAY THE VEHICLE WON'T JUST SHUT OFF IN THE MIDDLE OF THE HIGHWAY WITH THE KEY AND IGNITION SWITCH HAVING AN IMAGINARY PHYSICAL CONNECTION?
Steering, Suspension, Mar 10, 2021
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL KNOCKING SOUND WAS COMING FORM THE FRONT DRIVER'S SIDE WHEEL WELL AS THE ABS, TRACTION CONTROL, AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC REPLACED THE HALF SHAFT AND THE FRONT WHEEL BEARINGS. THE CONTACT STATED THAT THE FAILURE RECURRED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURES TO NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION) AND 14V284000 (STEERING). THE CONTACT THEN CALLED TYLER FORD, LTD (2626 S SW LOOP 323, TYLER, TX 75701) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 182,711.*DT
Structure, Mar 6, 2021
THERE'S A DUNT IN THE HOOD FROM SOMETHING FALLING ON IT
Steering, Feb 18, 2021
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WAS FIRM WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, UPON CONTACTING METRO FORD, INC. (2860 S NOLAND RD, INDEPENDENCE, MO 64055) HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.*DT
Steering, Feb 17, 2021
WHILE DRIVING THE 2010 FORD ESCAPE HYBRID THE POWER STEERING ASSIST MALFUNCTIONED CAUSING THE STEERING TO SUDDENLY BECOME VERY DIFFICULT.
Electrical system, Feb 16, 2021
BATTERY CONSTANTLY DIES IF LEFT UNUSED FOR MORE THAN 2-3 DAYS. NOTHING IS EVER LEFT ON, NO RADIO, NO LIGHTS, NOTHING BUT SOMETHING KEEPS DRAINING THE BATTERY
Structure, Feb 16, 2021
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS TAKEN FOR SERVICE AT AN INDEPENDENT MECHANIC FOR AN OIL CHANGE, THE TECHNICIAN NOTICED THAT THE ENGINE CHASSIS WAS EXTREMELY CORRODED AND INFORMED THE CONTACT THAT THE VEHICLE WAS DANGEROUS TO DRIVE. THE VEHICLE WAS LATER TAKEN TO MOYER FORD SALES INC. (10111 AL-59, FOLEY, AL 36535) WHERE THE DEALER CONFIRMED THE DIAGNOSED FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Electrical system, Engine, Fuel/propulsion system, Feb 11, 2021
@12:56PM ON 2/11/2021, MY CAR SUDDENLY AND WITHOUT WARNING LOST ALL ELECTRICAL POWER, ACCELERATION, LIGHTS, PEDAL/GAS COMPLETELY UNRESPONSIVE. THE TIME REMAINED ON. IT WAS 19* F WITH NO PRECIPITATION ON DRY/PARTLY SNOWY PAVEMENT ON HIGHWAY US31 JUST S OF THE NORTH MUSKEGON/BUSINESS 31 BYPASS. I WAS GOING ABOUT 75 MPH AND ADJUSTED THE CRUISE CONTROL TO SLOW FOR ANOTHER VEHICLE SHORTLY BEFORE THE SHUTOFF. IT IS NOT CLEAR IF THAT IS RELATED, BECAUSE THE TIMING WAS NOT IMMEDIATE. I HAD NOT CHANGED LANES IN MORE THAN A MILE, ALTHOUGH THE ROAD DOES TWIST SLIGHTLY IN THAT LOCATION. I HAD ON AUTOMATIC LIGHTS, DEFROST AND REAR DEFROST, BLUETOOTH AUDIO, AND CRUISE CONTROL. MY TANK WAS JUST BELOW 1/2 FULL OF GAS AND THE VEHICLE HAS BEEN MAINTAINED BUT IS NOT STORED IN A GARAGE OVERNIGHT. I COASTED TO AN EMERGENCY LANE ON THE PASSING LANE, TURNED THE KEY OFF (OTHER THAN THE TIME, AUDIO, AND BRAKES, NOTHING ELSE WOULD RESPOND.) I STARTED THE CAR AGAIN AFTER ABOUT 60 SECONDS, IT STARTED WITHOUT PROBLEM, AND I COULD CONTINUE TO MY VACCINE APPOINTMENT WITH NO DISCERNIBLE SIGNS OF ANY OTHER ISSUE OR ERROR. IT WAS TERRIFYING.
Steering, Feb 11, 2021
I WAS COMING BACK FROM THE STORE. I STARTED MY CAR UP IT WAS STATIONARY, THEN THE POWER STEERING ASSIST FAULT POPPED UP. AND THE STEERING WHEEL LOCKED I HAD TO DRIVE 30 MINUTES HOME WITH MY VEHICLE IN THIS CIRCUMSTANCE.
Steering, Feb 11, 2021
POWER STEERING WENT OUT. UNABLE TO TURN OR CONTROL VEHICLE
Steering, Jan 28, 2021
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE STEERING WHEEL BEGAN TO SHAKE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER (PRIORITY FORD 3420 N MILITARY HWY, NORFOLK, VA 23518 (757) 583-3673) WHERE IT WAS DIAGNOSED WITH NEEDING POWER STEERING TORQUE SENSOR TO BE REPLACED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Suspension, Service brakes, Jan 26, 2021
ELECTRONIC STABILITY CONTROL (ESC) AND ANTILOCK BRAKING SYSTEM(ABS) DISPLAY ON THE DASHBOARD: WHEN BRAKING AT A STOP THE BREAK SKIPS AND STRUGGLES TO BREAK. WHEN TURNING WHILE THE FOOT IS ON THE BREAK IT ALSO SKIPS. WARNING LIGHTS ON DASH PERIODICAL TURNS ON AND OFF. THE BREAK SKIPPING DOES NOT ALWAYS OCCUR. FAST BREAKING CAN TRIGGER SKIPPING OF THE BREAKS. RAIN ALSO INCREASES THE LIKELINESS OF BREAK SKIPPING AND ELECTRONIC STABILITY CONTROL (ESC) MAKING IT HARD TO CONTROL STEERING. THE BRAKE PAD AND ROTORS HAVE BEEN CHECKS AND ARE NORMAL. FORD ESCAPE 2010. INSTANCES HAVE BEEN HAPPENING AT RANDOM SINCE 2018 AT A FREQUENCY OF 3-4 TIMES A WEEK.
Steering, Jan 23, 2021
POWER STEERING SUDDENLY STOPPED WORKING WHILE DRIVING ON THE HIGHWAY.
Steering, Electrical system, Jan 15, 2021
POWER STEERING STOPPED ON CAR. TURNED CAR ON IN THE MORNING AND GOT A MESSAGE "POWER STEERING ASSIST FAULT" ON DASH. WENT TO DRIVE CAR AND POWER STEERING WAS NOT WORKING.
Steering, Electrical system, Vehicle speed control, Dec 26, 2020
THIS VECHICAL IS BEING FINANCED THROUGH CENTRAL AUTO SALES OF HOT SPRINGS, ARKANSAS. THIS VECHICAL HAS SERIOUS ISSUES, I CONTACTED CENTRAL AUTO ABOUT MY CAR NOT FUNCTIONING PROPERLY. IT KEPT STALLING ON FREEWAY THAT I WAS BARELY MISSED BY A DIESAL TRUCK HITTING ME. I TOLD THEM IT WAS THE THROTTLE BODY CONTROL POWER TRAIN THAT'S KEEP STALLING. THEY PICKED THE CAR UP KEPT IT FOR 2DAYS DIDN'T FIX IT BUT WANTED TO CHARGE ME $344 FOR REPAIRS THAT WASN'T DONE. GOT CAR BACK IN SAME POSITION AND IT STALLED AGAIN ON ME IN MIDDLE OF FREEWAY ALMOST CAUSING A CRASH. I HAD TO BUY MY PART AND HAD SOMEONE TO PUT THE THROTTLE BODY ON. NOW IT'S THE STEERING WHEEL IT WON'T TURN PROPERLY IT'S SO HARD TO TURN LIKE IT'S LOCK CAUSE IT MAKE A CLICKING SOUND BEFORE IT COMPLETELY LOCK. I CONTACTED THE DEALERSHIP AND TOLD THEM WHAT THE PROBLEM WAS AND THEY SENT ME A TEXT TOLD ME TO DO WHATEVER I WANT. THIS VECHICAL IS A HAZARD TO DRIVE. BUT THEY WANT $210 CAR NOTE PAYMENT FOR A NON FUNCTIONING CAR. I ASKED COULD I TRADE IT BACK IN TO THEM GOT NO REPLY ONLY ABOUT A CAR PAYMENT WHICH I NEVER MISSED A PAYMENT. AND IT ALSO RAINS IN THE CAR YOU CAN HERE THE WATER IN THE DOORS AND THE FLOOR BE SOAKED.
Visibility/wiper, Dec 16, 2020
I DROVE A SHORT DISTANCE TO A NEARBY PARK, PARKED THE VEHICLE, TOOK MY DOG OUT OF THE BACK, AND CLOSED THE THE REAR LIFTGATE/HATCHBACK IN A NORMAL FASHION. WE WERE JUST WALKING AWAY FROM THE CAR WHEN THE REAR WINDOW EXPLODED. IT WAS A LOUD EXPLOSION WITH FLYING GLASS. THE WHOLE WINDOW BLEW OUT. IT WAS SO EXTREME THAT OTHER PEOPLE IN THE PARKING LOT JUMPED OUT OF THEIR CARS IN ALARM AND CAME OVER TO SEE WHAT HAD HAPPENED. NOTHING HAD HIT THE WINDOW. NOTHING WAS TOUCHING THE WINDOW. THE TEMPERATURE WAS NOT EXTREME--COOL AND DAMP BUT NOT COLD. THERE WAS NO APPARENT CAUSE FOR THIS AND IT WAS VERY DANGEROUS BECAUSE OF THE FLYING GLASS. IF IT HAD HAPPENED SECONDS EARLIER I COULD HAVE BEEN INJURED OR MY PET COULD HAVE BEEN INJURED, OR BOTH. I NOTE THAT I HAD PUSHED THE REAR DEFROST BUTTON WHILE DRIVING TO CLEAR UP SOME FOGGING BECAUSE THE WEATHER WAS DAMP AND THE BIG DOG WAS BACK THERE, BUT THAT WAS NORMAL USE.
Steering, Nov 18, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 20 TO 25 MPH, THE STEERING WHEEL CEASED AND BECAME DIFFICULT TO TURN. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE CONTACT CALLED CROWN FORD INC, (420 MERRICK RD, LYNBROOK, NY 11563, (516) 599-0600) TO INFORM THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.
Steering, Electrical system, Nov 16, 2020
WHILE MAKING A TURN, THE ELECTRICAL STEERING ASSIST DISENGAGED FOR A FEW SECONDS AND A BEEPING ALARM SOUNDED THREE TIMES. THIS HAPPENED TO ME ON ANOTHER OCCASION. AFTER THE SECOND TIME I GOT THE CAR BACK HOME AND PARKED IT UNTIL I COULD DETERMINE WHAT THE PROBLEM IS. FOUND THE SAME HAPPENINGS ON THE NHTSA WEBSITE. THERE WAS A RECALL ON THIS PROBLEM AND MY ESCAPE WAS ONE OF THE RECALL VINS. IN 2014, I TOOK IT TO FORD DEALERSHIP AND THEY DID WHATEVER WAS REQUIRED AT THAT TIME. I NEVER HAD AN ISSUE BEFORE THE RECALL, AND THEY APPARENTLY DID THE REPLACEMENT TO KEEP THE ELECTRICAL ASSIST FROM DISENGAGING. FROM MY UNDERSTANDING, THEY EXTENDED THE WARRANTY 10 YEARS OR 150,000 MILES. MY ESCAPE IS AT 191,000 MILES CURRENTLY. FORD SERVICE SAYS THEY CANNOT FIX IT WITHOUT ME COVERING THE COST, AND IF ANOTHER RECALL IS ISSUED, FORD MAY REIMBURSE ME. I BELIEVE ANOTHER RECALL SHOULD BE REQUIRED AS VEHICLES TODAY ARE DRIVEN MORE MILES THAT 150K. IT IS DANGEROUS WHEN THE STEERING ASSIST DISENGAGES AS NO POWER STEERING IS AVAILABLE. THE STEERING WHEEL IS ALMOST IMPOSSIBLE TO TURN WHEN THE ASSIST GOES OUT. FORTUNATELY, I DID NOT HIT ANYTHING AS THE STEERING ASSIST REENGAGED WHILE STILL IN MY TURN. IF IT HAD NOT REENGAGED AT THAT EXACT TIME, NO DOUBT IN MY MIND THAT I WOULD HAVE HIT THE VEHICLE IN THE OTHER LANE. I WAS ON A HIGHWAY AT THE TIME IT FIRST HAPPENED AND THE SECOND TIME IT OCCURRED I WAS TURNING INTO SOMEONE'S DRIVEWAY.
Steering, Nov 5, 2020
MY POWER STEERING BROKE DOWN AND MY POWER STEERING ASSIST LIGHT CAME ON.I CALLED FORD ABOUT IT AND THEY TOLD ME THE POWER STEERING WAS REPAIRED BACK IN 2014 DUE TO A RECALL.THEY TOLD ME THAT THEY ARE NOT RESPONSIBLE FOR THE REPAIR EVEN THEY REPAIRED IT ONCE. SO IS FORD RESPONSIBLE TO REPAIR IT AGAIN BECAUSE IT WAS RECALLED ONCE BEFORE. THANKS...
Steering, Electrical system, Electronic stability control (ESC), Nov 2, 2020
ON OCTOBER 19, 2020 MY GRANDCHILDREN AND I WHERE TRAVELING BACK HOME FROM SAN DIEGO, CA TO GEORGIA AND AS WE WHERE DRIVING ON HWY 20 IN TEXAS, I HIT A BUMP THE CAR BECAME VERY DIFFICULT TO STEER. I SLOWLY DROVE THE CAR TO KILGORE, TEXAS TOOK THE CARE TO AUTOMOTIVE SUPER CENTER 1505 US HWY 259 NORTH BUSINESS KILGORE, TX 75663. CHANDLER GORDY SAID HE WOULD CHECK IT OUT AND CALL ME. CHANDLER CALLED ME AND GAVE ME THE REPORT (SEE ATTACHED REPORT). CHANDLER STATED THAT TO FIX THAT UNIT IT COST OVER $2,000.00 IT IS VERY EXPENSIVE I COULDN'T AFFORD TO HAVE IT DONE. I ASKED HIM WHAT HE COULD DO SO THAT WE COULD GET BACK HOME HE SAID HE WOULD TRY AND RESET THE SENSOR. CHANDLER RESET IT & WE HAD TO BE CAREFUL BECAUSE IT MIGHT GO OUT AGAIN AND TO BE VERY CAREFUL. 10/23/2020 SLOWLY DROVE HOMETHE NEXT DAY 10/26/2020 I TOOK THE CAR TO MY MECHANIC AT CARTECH AUTOMOTIVE HE CHECKED IT OUT CALLED ME AND SAID THERE WAS A RECALL ON THE CAR AND TO COME GET THE CAR AND TAKE IT TO FORD SO THAT THEY CAN FIX IT. I TOOK THE CAR TO LOGANVILLE FORD 3460 HIGHWAY 78 LOGANVILLE GA 30052 770-554-9994. I SPOKE WITH BRIAN AND UPON HIS EXAMINATION OF THE VIN# THERE WAS NO RECALL ON MY CAR AND THAT IF I WANTED THE CAR CHECKED OUT I WOULD HAVE TO PAY $235.00 TO HAVE THEM CHECK IT.I THEN WENT AND CALLED FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER 866-436-7332 AND SPOKE WITH DANA WHO STATED THAT ON AUGUST 4, 2014 THE CAR WAS BROUGHT IN AND THEY REPROGRAMMED THE POWER-STEERING SENSOR/MODULE IT WAS RESET NOT REPLACED. I TOLD DANA THAT THIS IS A RECALL AND THE UNIT WAS TO BE REPLACED NOT RESET & DANA SAID THAT THEY HAVE THE BEST HIGH TECH PROGRAMMING SYSTEMS. IT WAS RESET NOT REPLACED, DANA SAID YES & THAT THERE IS NOTHING ELSE THEY COULD DO FOR ME. I THEN CALLED 888-327-4236 AND SPOKE WITH LAVENIA DID MY REPORT. FORD IS UNWILLING TO REPLACE THE RECALL UNIT 14S05/NHTSA RECALL 14V-284.
Steering, Oct 28, 2020
I WAS WAITING FOR THE GREEN LIGHT AND WHEN I BEGAN MOVING THE STEERING WHELL WENT VERY HARD TO OPERATE FOR A FEW SECONDS AND BEGAN WORKING NORMALLY AFTER THAT. IT HAPPENED TWICE WITH ONLY A FEW SECONDS IN BETWEEN. AFTER THAT IT BECAME NORMAL UNTIL I TURNED OFF THE CAR. NEXT TIME I TURNED ON THE CAR UNTIL TODAY IT HAVE NEVER BEEN NORMAL AGAIN AND IT'S VERY HARD TO OPERATE, EVEN WORSE AT LOW SPEEDS. THE FOLLOWING MESSAGE IS DISPLAYED: POWER STEERING ASSIST FAILURE.
Steering, Oct 26, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE STEERING SENSOR WAS REPROGRAMMED, NOT REPLACED. THE REPAIR FAILED TO PREVENT THE FAILURE. THE CONTACT STATED WHILE DRIVING 65 MPH AND GOING OVER A BUMP IN THE ROADWAY, THE POWER STEERING SENSOR WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE STEERING WHEEL SENSOR WAS RESET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 195,000.*DT*DT CONSUMER STATED THERE WAS NO RECALL ON THE CAR. MANUFACTURE UNWILLING TO REFUSES TO REPLACE THE PARTS.*JB
Steering, Oct 19, 2020
POWER STEERING ASSIT FAULT - EXACTLY LIKE NHTSA CAMPAIGN NUMBER 14V284000. THE VEHICLE IS DOING EXACTLY WHAT THE SUMMARY MENTIONS BUT FORD MOTOR CO IS SAYING THAT MY VEHICLE IS NOT ONE OF THE ONES RECALLED EVEN THOUGH THE MANUFACTURED DATE IS DURING THIS PERIOD (APRIL 2010) WHEN I CALLED MY LOCAL DEALER IN EXETER, CA. THIS HAPPENED WHEN THE CAR WAS STARTED AND CONFIRMED MULTIPLE TIMES.
Steering, Oct 17, 2020
MY POWER STEERING WENT OUT WHILE TRYING TO LEAVE THE PARKING LOT AFTER WORK. I COULD BARELY TURN THE WHEEL AT ALL. SENSOR SAID POWER STEERING FAULT.
Steering, Oct 6, 2020
I WAS DRIVING MY 2010 FORD ESCAPE AND WENT TO TURN A CORNER AND HEARD A BEEPING CHIME AND THE VEHICLE BECAME HARD TO TURN. I WAS ABLE TO PULL INTO A PARKING SPOT AND TURN THE CAR OFF. WHEN I STARTED IT BACK UP AND HAD PROBLEMS TURNING OUT OF THE SPOT THEN IT WAS FINE. I DROVE IT HOME AND WHEN I WENT TO TURN INTO THE DRIVEWAY IT STARTED CHIMING AGAIN AND THE POWER STEERING ASSIST FAILED CAME ON THE DASHBOARD. IT WON'T TURN OR ANYTHING. I LOOKED IT UP ONLINE AND FOUND OUT THIS IS A COMMON PROBLEM THAT HAS BEEN GOING ON WITH THE 2010 ESCAPES AND THERE WAS A RECALL OUT ON IT. I CALLED FORD AND GAVE THEM MY VIN NUMBER BUT THEY SAID IT WASN'T COVERED IN THE RECALL. I TOOK IT TO MY AUTO REPAIR SHOP AND THEY TOLD ME THAT THE WHOLE STEERING COLUMN HAS TO BE REPLACED. IT'S COSTING ME $1,753.